Team Lead, Managed Services Operations NTT DATA

3.0 - 7.0 years

0 Lacs

maharashtra

On-site

As a Team Lead, Managed Services Operations at NTT DATA, you will play a crucial role in ensuring that managed services are provided to clients, maintaining the operational functionality of their IT infrastructure and systems. Your responsibilities will include proactively managing, monitoring, investigating, and resolving escalated technical incidents and problems to ensure the restoration of services within agreed service level agreements. You will be responsible for monitoring work queues, providing technical support to clients, resolving escalated incidents and requests in a timely manner, and sharing knowledge with the team to enhance overall performance. Additionally, you will act as an emergency support contact for critical issues, ensure smooth shift handovers, and collaborate with automation teams to optimize efforts and automate routine tasks. To excel in this role, you should possess strong organizational and team management skills, effective communication abilities, and a focus on client-centricity. You will also need to demonstrate proficiency in budget management, time prioritization, delegation, and implementing continual service improvement initiatives. Your role will involve engaging with clients for technical operations, driving service delivery, and promoting a culture of continuous improvement. The ideal candidate will hold a Bachelor's degree in Information Technology or a related field, along with relevant certifications such as ITIL. You should have prior experience in coaching and mentoring engineering teams, implementing service improvement initiatives, and managing organizational change. Experience in domain towers like Network, Collaboration/Customer experience, Cloud, Security, or Data Center will be advantageous. This position requires working on-site and offers an equal opportunity for all candidates. If you are someone who thrives in a challenging and dynamic environment, possesses excellent collaborative skills, and is committed to delivering high-quality managed services, we encourage you to apply for this role at NTT DATA.,

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