5 Transformation Engineering Jobs

The purpose of the role is to design, test, and maintain software programs for operating systems or applications that need to be deployed at a client's end and ensure they meet 100% quality assurance parameters. You will be instrumental in understanding the requirements and design of the product/software. This includes developing software solutions by studying information needs, systems flow, data usage, and work processes. You will investigate problem areas throughout the software development life cycle, facilitate root cause analysis of system issues, and identify ideas to improve system performance. Collaboration with functional teams or systems analysts for detailed investigation into software requirements is essential. Moreover, conferring with project managers to obtain information on software capabilities is part of the role. Another key aspect of the role involves performing coding and ensuring optimal software/module development. This includes determining operational feasibility, developing and automating processes for software validation, modifying software to fix errors or improve performance, and analyzing information to recommend new systems or modifications to existing systems. Ensuring code is error-free, preparing reports on programming project specifications, and compiling comprehensive documentation are also part of the responsibilities. Your role will also involve status reporting and maintaining a customer focus on an ongoing basis concerning the project and its execution. Capturing all requirements and clarifications from the client, taking feedback regularly to ensure timely delivery, and participating in continuing education to remain current on best practices are vital. Consulting with engineering staff, documenting and demonstrating solutions, and ensuring good quality interaction with customers are also important aspects of the role. In terms of deliverables, you will be measured on continuous integration, deployment, and monitoring of software, quality, customer satisfaction, MIS, and reporting. Adherence to schedules, on-time delivery, troubleshooting queries, and completion of assigned certifications for skill enhancement are key performance parameters. Mandatory skills for this role include Transformation Engineering, along with 3-5 years of experience. Join Wipro, a digital transformation partner, and be part of a business powered by purpose and reinvention. Realize your ambitions in an environment that encourages constant evolution and empowers you to design your own reinvention. Applications from people with disabilities are explicitly welcome.,

The purpose of this role is to design, test, and maintain software programs for operating systems or applications that need to be deployed at a client end to ensure they meet 100% quality assurance parameters. You will be instrumental in understanding the requirements and design of the product/software, developing software solutions by studying information needs, systems flow, data usage, and work processes. You will investigate problem areas throughout the software development life cycle and facilitate root cause analysis of system issues. Additionally, you will identify ideas to improve system performance and impact availability, analyze client requirements, and convert requirements into feasible designs. Collaboration with functional teams or systems analysts will also be required to carry out detailed investigations into software requirements and confer with project managers to obtain information on software capabilities. Your responsibilities will include performing coding and ensuring optimal software/module development by determining operational feasibility, evaluating analysis, problem definition, requirements, software development, and proposed software. You will also develop and automate processes for software validation, modify software to fix errors, adapt it to new hardware, improve its performance, or upgrade interfaces. Analyzing information to recommend and plan the installation of new systems or modifications of an existing system will also be part of your tasks. Ensuring that code is error-free, preparing reports on programming project specifications, activities, and status, and compiling timely, comprehensive, and accurate documentation and reports as requested will be essential. You will be responsible for status reporting and maintaining customer focus on an ongoing basis with respect to the project and its execution. This includes capturing all requirements and clarifications from the client for better quality work, taking feedback regularly to ensure smooth and on-time delivery, participating in continuing education and training to remain current on best practices, consulting with engineering staff, evaluating software-hardware interfaces, developing specifications and performance requirements, and documenting and demonstrating solutions through various means. Ensuring good quality of interaction with customers via email content, fault report tracking, voice calls, business etiquette, etc., and providing timely responses to customer requests with no instances of complaints either internally or externally will also be part of your responsibilities. You will be measured on various performance parameters including Continuous Integration, Deployment & Monitoring of Software, Quality & CSAT, MIS & Reporting. Mandatory skills for this role include Transformation Engineering, and the desired experience is 3-5 years. Join us at Wipro to reinvent your world and be part of an end-to-end digital transformation partner with bold ambitions. We are looking for individuals inspired by reinvention, eager to evolve themselves, their careers, and their skills. Come join a business powered by purpose and a place that empowers you to design your own reinvention. Applications from people with disabilities are explicitly welcome.,

Wipro Limited is a leading technology services and consulting company committed to developing innovative solutions that cater to clients" complex digital transformation needs. With a focus on consulting, design, engineering, and operations, we empower clients to achieve their most ambitious goals and establish sustainable, future-ready businesses. Our global presence includes over 230,000 employees and business partners spread across 65 countries, all dedicated to helping customers, colleagues, and communities thrive in a rapidly changing world. To learn more about us, visit www.wipro.com. We are currently looking for a PHP ReactJS Architect with the following skill set: - Backend: Proficiency in PHP or Python - Frontend: Experience in React JS or React Native (minimum of 7 years) - Database: Knowledge of NoSQL; familiarity with GraphQL is advantageous but not mandatory - Hack experience is preferred Key Skills required for this role include PHP and ReactJS. The candidate will undergo a client interview as part of the selection process. **Mandatory Skills:** Transformation Engineering **Experience:** 8-10 Years At Wipro, we are on a mission to reinvent the digital landscape. Our goal is to build a modern Wipro that serves as a comprehensive digital transformation partner with ambitious aspirations. To achieve this vision, we need individuals who are motivated by the idea of reinvention be it in their personal growth, career development, or skill enhancement. We seek individuals who are committed to evolving with our business and the industry as a whole. Adaptability and continuous improvement are part of our organizational DNA, ensuring that we stay ahead of the curve as the world evolves around us. Join us in a purpose-driven environment that encourages you to chart your own path of reinvention. Discover Wipro and realize your aspirations. We welcome applications from individuals with disabilities. (Note: This Job Description has been paraphrased for clarity and conciseness),

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure 1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT 2Team ManagementProductivity, efficiency, absenteeism 3Capability developmentTriages completed, Technical Test performance Mandatory Skills: Transformation Engineering.

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure 1 ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT 2 Team ManagementProductivity, efficiency, absenteeism 3 Capability developmentTriages completed, Technical Test performance Mandatory Skills: Transformation Engineering.