Transactions Supervisor - REMEDIATION

About JPMorgan Chase & Co: JPMorgan Chase & Co (NYSE: JPM) is a leading global financial services firm with assets totaling $2.5 trillion, operating in numerous countries. As a leader in investment banking, consumer and small business financial services, commercial banking, financial transaction processing, and asset management, the firm is a key component of the Dow Jones Industrial Average. Operating under the J.P. Morgan and Chase brands, JPMorgan Chase & Co serves millions of consumers in the United States and many of the world’s leading corporate, institutional, and government clients. For more information, visit jpmorganchase.com.

Role Overview:

As a Transactions Manager in Transaction Operations, you will lead a team within the check processing operations, managing complex multi-shift operations. You will influence the strategic direction of the business and ensure best-in-class delivery for our clients. Our strategic focus is to deliver an extraordinary level of service and quality to our customers while leveraging the firm's operations and technology infrastructure.

Job Responsibilities:

• Build and manage a large-scale, complex, multi-shift keying operation with up to 25 employees and contractors, including training, task allocation, setting deadlines, and managing performance.
• Establish daily production goals based on productivity targets, budget, and resources. Monitor team output and manage personnel to ensure all throughput goals are achieved.
• Manage shift operations, including personnel management, process delays, breakdowns, and resolving problems or obstacles to production and/or quality.
• Demonstrate sound leadership judgment; escalate any personnel, facility, technology, or process concerns timely and appropriately.
• Ensure that all customer and bank guidelines, policies, and procedures are followed as they relate to operations, internal audit and security, required training curriculum, and general management practices.
• Communicate effectively with the team, both verbally and in writing; provide strategic firm-wide communications down to individual information, simplifying complex information and tailoring messages based on the audience.
• Track team performance and implement action plans to manage improved performance and high quality.

Leadership Attributes:

• Strong problem-solving and decision-making skills.
• Team player with excellent collaboration skills.
• Effective time-management skills.
• Analytical mindset.
• Participation in calibrations to ensure consistent scoring and feedback delivery.
• Adherence to principles and values.
• Self-ownership and accountability to drive initiatives (Data Analysis).

Performance Management:

• Understand business metrics and perform root cause analysis.
• Identify and resolve problems in meeting key performance indicators.
• Improve customer service and efficiencies.
• Ensure adherence to schedules.
• Raise the standard of quality in work.
• Think creatively with a problem-solving mindset.
• Work with division leaders and stakeholders to identify opportunities.
• Drive LMOS agenda and support reward and recognition initiatives.
• Track performance and metrics managed by operations.
• Partner with operations team managers to discuss performance.
• Collaborate with global and domestic support teams.
• Manage and resolve system issues.
• Support BAU activities as required.
• Create a high-energy and enthusiastic environment.
• Promote transparency and build mutual trust.
• Ensure zero violations on risk and control parameters.

Required Qualifications, Skills, and Capabilities:

• Minimum 3 years' management/leadership experience.
• Display core leadership attributes: strong planning/organization, motivation, problem-solving/conflict resolution, analytical, team building, and interpersonal skills are essential.
• Ability to understand end-to-end process flow and consider downstream impacts when making decisions.
• Ability to lead, direct, connect with, and be accessible for staff and direct reports.
• Ability to coordinate and organize work while meeting and handling multiple deadline processes.
• Demonstrated ability to multi-task and balance numerous activities simultaneously.
• Results-oriented, not satisfied with the status quo, always looking to improve process, productivity, culture, and cost.

Note: Candidates should be extremely flexible, as there may be times when handling cases as per business needs is required.