Role Description: The Associate is typically responsible for the supervision and oversight of a team and/or of workflow and functions. The Lead may perform regular business activities but in the main has responsibilities for people management, workflow, training, and performance of controls. This would include to a large degree oversight of performance to Key Performance, Risk Indicators and Service level agreements. They have expertise or deeper understanding of process, product and/or the business and play a key role in facilitating communication between functional teams, sharing knowledge and good practice. They lead and foster the team dynamic, often providing resource strategy input and focus on process and performance efficiency. They are responsible for analysis, change and continuous improvement as well as the first or second level escalation point for the team. The Operations Lead proactively identifies, escalates and takes steps to substantially mitigate risk issues within and outside of direct main business area and is also responsible for building, fostering and managing relationships with relevant stakeholders (internal and/or external) and in particular around the more time critical, complex or regulated tasks. The Associate within Cashops-Payments will take responsibility for the production of timely and accurate processing of transactions and Investigations in various currencies and providing support to internal and external clients as appropriate. Your key responsibilities Responsible for ensuring timely, complete and accurate processing of transactions (including performing all relevant controls) within own area of responsibility Applies GCO and Business strategies and objectives across product and business lines within all internal and external policies/guidelines and requirements of the regulators and to agreed SLAs, KRIs and/or KPIs Where appropriate, builds and maintains relationships with front office clients to provide a point of contact within the GCO functional team for time critical, complex or regulated tasks in particular Informs product / function development to ensure a superior offering in the face of changing client needs and market trends Ensures the escalation of operational, regulatory and other risks to line manager and functional leads as appropriate; contributes to the development and implementation of mitigation or control solutions Informs the design and implementation of strategies to ensure continuous process improvement Undertakes periodic reviews of the efficiency and effectiveness of operational processes within own area of responsibility to identify opportunities to eliminate waste and improve efficiency and performance Actively supports the GCO strategy, plans and values, contributing to the achievement of a high performance culture. Personally contributes in an environment where people development is the number one priority Takes ownership for own career management, seeking opportunities for continuous development of personal capability and improved performance contribution. Acts as a role model for new employees, providing help and support to facilitate early integration and assimilation of their new environment Supports tough people decisions to ensure people performance is aligned with organisation imperatives and needs. Addresses individual performance issues, where necessary, to drive for high performance Takes responsibility for the production for critical timelines and contributes to effective team controls on each product lines. Provides direction, support and guidance to direct reports and functional teams within own area of responsibility to create and foster an environment of continuous improvement. Your skills and experience: Relevant experience in one or more specific technical areas like SWIFT and understanding of various clearing systems Must have detailed knowledge on SWIFT messaging specially MT 103 and 202, 202 COV. Must have sound knowledge on Payments & Clearing Systems across US, Euro, APAC region, Embargo Filtering. Subject Matter expert in Payment processing/ Payments investigation. Basic analytical skills, flexible regarding production problem solving Excellent communication skills, fluent in English and local language (written/verbal) as appropriate Ability to work in virtual teams and in a matrix organizations Excellent team worker, able to work in virtual global teams and a matrix organization Ability to work in fast paced environment, keep pace with technical innovation and maintain a broad understanding of the GCO offering Open minded, able to share information, transfer knowledge and expertise to team members.
