Trade Process Operations – Senior Associate / Junior Manager Location: Mumbai Department: Operations – Trade Process (EQ/FO/CD segments) Role Overview The Trade Process candidate will be responsible for ensuring the accurate and timely processing of trade transactions, from execution to settlement. This role involves close collaboration with Clearing Corporation, Exchanges and internal teams to maintain operational efficiency and mitigate risks. Key Responsibilities  Trade Process: o Downloading Exchange files and processing the same in Backoffice. o Matching of Exchange level obligations, Corporate actions o Verification of reports and emailing to clients i.e. Contract notes/Daily Margin Statements/Margin shortfalls etc. o Monitor trade process, ensuring all activities are completed within stipulated timelines. o Address and resolve trade related issues, fails, and other exceptions promptly. o Perform daily reconciliation of FO positions, Trades, levies, brokerages etc. o Generate and review reports related to trade activity and exceptions. o Identify and escalate potential risks or compliance issues. o Ensure adherence to regulatory requirements and internal controls.  Process Improvement: o Suggest and implement process enhancements to improve efficiency and reduce operational risks. o Collaborate with technology teams to automate manual processes where feasible. Qualifications & Skills  Education: o Bachelor's degree in Commerce  Experience: o 3–5 years of experience in trade operations in a Stock Broking Firm  Technical Skills: o Proficiency in Microsoft Excel is advantageous.  Soft Skills: o Analytical and problem-solving abilities. o Good communication and interpersonal skills. o Ability to work under pressure and meet tight deadlines. Show more Show less

Front Desk Executive- Zostel Mumbai Zostel is not just a place to stay for backpackers, it’s a place to belong and create unique memories! Our fun, laid-back atmosphere makes every guest feel at home- a vibrant community where travellers come together and share stories, experiences and make friends. At Zostel, we believe that every guest's journey begins with a warm smile, friendly interaction and a seamless check-in. As our Front Desk Executive, you'll be the first point of contact, ensuring our guests feel welcomed and cared for throughout their stay. Key Responsibilities: 1. Guest Reception & Hospitality: Ensure that guests have a seamless check-in/check-out process and provide them with information about the property, its amenities, local attractions as well as any events being hosted or any offers going on. Make sure that they are comfortable and address any queries or requests in a friendly yet prompt manner. 2. Reservation & Booking Management: Confirm bookings, cancellations, and modifications regarding bed allocations and accurately manage and update reservations on our Property Management System. 3. Administrative Support: Maintain clear records of guest details, billings and handle financial transactions and invoices as needed. Work closely with housekeeping and other teams to ensure rooms are ready and guest needs are promptly met. 4. Communication & Coordination: Promptly handle phone calls and inquiries regarding bookings and the property. 5. Guest Service Excellence: Resolve guest complaints and concerns with a positive and solution-oriented attitude, following company guidelines. 6. Promotional & Sales Support: Promote in-house offers like dining as well as any events being hosted at the property. Support marketing efforts by making the front desk a welcoming space for guests to engage with special offers. 7. Feedback Collection: Encourage guests to share feedback on their stay and communicate this to management to help improve the guest experience. What We’re Looking For: · A friendly, approachable, people- loving personality with a passion for hospitality. · Strong organizational skills and the ability to multitask in a fast-paced environment. · Excellent communication skills and the ability to connect with guests from all walks of life. · Prior experience in front office roles, especially in hostels or hospitality, is a plus but not a must! Why Join Us? · Work in a fun, dynamic environment that celebrates travel and community. · Be part of a growing brand that’s redefining the travel experience for backpackers and explorers. · Opportunities for growth and development within Zostel’s network of properties. If you’re passionate about making every guest’s experience memorable and want to work in a vibrant, laid-back environment, Zostel is the place for you! Show more Show less

Company Description Myfollo.com, a technology brand of Valion P.R.E.F.O, is India's first "Private Real Estate Family Office" aiming to revolutionize the Real Estate Advisory & Transactions business. Through its innovative "Aggregate, Control & Transact" model, myfollo engages with landlords, property owners, and developers to optimize inventory aggregation and transaction channels. Valion P.R.E.F.O. has over a decade of experience in Real Estate Advisory, serving as a trusted partner to numerous companies and families with significant investments and assets. Role Description This is a full-time on-site role for a Business Development Manager- Interior Sales at Myfollo.com located in Gurugram. The Business Development Manager will be responsible for day-to-day tasks associated with driving sales of interior products within the real estate sector, developing new business opportunities, maintaining client relationships, and achieving sales targets. Qualifications Business Development, Sales, and Client Relationship Management skills Knowledge of the real estate sector and interior products Excellent communication and negotiation skills Ability to meet sales targets and deadlines Experience in B2B sales is a plus Bachelor's degree in Business Administration, Marketing, or related field Strong analytical and problem-solving abilities Show more Show less

Company Description Square Yards is a full-stack proptech platform that handles the entire consumer journey from search and discovery, transactions, mortgages, home furnishing, rentals, and property management. The company facilitates over 15,000 transactions worth US1bn+ annually and operates globally with revenues from markets like the Middle East, Australia, and Canada. Utilizing data analytics and VR tools, Square Yards is innovating the real estate marketplace with a focus on building the first MLS in India. Role Description This is a full-time on-site role located in Delhi, India for a Real Estate Consultant at Square Yards. As a Real Estate Consultant, your responsibilities will include real estate sales, property negotiation, conducting training sessions, and managing real property transactions on a day-to-day basis. Qualifications Real Estate and Real Property expertise Sales and Negotiation skills Experience in conducting training sessions Strong analytical and problem-solving skills Excellent communication and interpersonal abilities Bachelor's degree in Real Estate, Business, or related field Show more Show less

Job description: Job Description Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. ͏ Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements ͏ Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA’s ͏ Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks ͏ Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: Technology (Alight IT) . Experience: 5-8 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome. Show more Show less

Job Description We are looking for a passionate and style-savvy Fashion Consultant to join our retail apparel team. As a key member of the sales floor, you will be responsible for providing personalized styling advice, delivering an exceptional customer experience, and helping clients look and feel their best. Your fashion knowledge, attention to detail, and communication skills will play a critical role in driving sales and building customer loyalty. Key Responsibilities Greet and assist customers, offering personalized style advice based on their preferences, body type, and current fashion trends Build lasting customer relationships through effective communication and follow-ups Maintain a deep understanding of the brand’s products, fits, and seasonal collections Achieve individual and store sales goals by providing outstanding service and upselling when appropriate Ensure the store is well-stocked, organized, and visually appealing according to brand standards Handle customer transactions accurately and efficiently using POS systems Stay updated on the latest fashion trends and communicate them to clients confidently Resolve customer concerns in a professional and timely manner Qualifications 1–2 years of experience in retail sales, preferably in fashion or apparel Strong sense of style and knowledge of current fashion trends Excellent interpersonal and communication skills Confidence in working with diverse customers and body types Self-motivated, energetic, and team-oriented Flexible availability, including weekends, evenings, and holidays Skills: customer service,customer experience,personalized styling advice,fashion knowledge,fashion trends,personal styling,store,fashion retail,customer relationships,customer handling,upselling,pos systems,attention to detail,sales,sale techniques,interpersonal skills,apparel,communication,retail,communication skills Show more Show less

Job Description Some careers open more doors than others. If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. Within International Wealth and Premier Banking (IWPB), we serve 41 million customers globally, including 6.7 million who are international, from retail customers to ultra high net worth individuals and their families. We help our customers to take care of their day-to-day finances and to manage, protect and grow their wealth. Our international network and breadth of expertise enable us to deliver on HSBC’s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities, and exceptional people. Our key areas of operations include Retail Banking and Wealth Management, Asset Management, Global Private Banking and Insurance. Role Purpose The jobholder is entrusted with the responsibility to direct and manage the growth of the Bank's business in one of the HSBC branches in the country. The branch being situated in a prime location of the city, has immense business potential for the WPB business. In view of the range of services, current size of the portfolio as well as the potential the location offers, the Branch is expected to be one of the leading branches of HSBC in INM. The principal objective is therefore to continue to grow this Branch to maximise contribution to area profitability in line with the Strategic and Area Operating Plans. This is to be incorporated by growing the deposit base for the bank and by focussing on growth of the Wealth Management business with a sharper focus on increasing the Bank's market share and HNI customer base in the catchment. The jobholder is required to coordinate marketing efforts, exceed customer expectations, actively manage attrition in the face of the stiff competition and closely monitor branch operations to ensure a high level of service delivery. Principal Responsibilities Ensure the growth of RBWM business for the branch in line with INM Strategic Plan / AOP projections Contributes to area/ branch profitability Monitors and implements best practices across the region Enhance Bank's market share in it’s area of operation Deliver service and support for non-RBWM business that is directed through branch and support cross-business collaboration.. Where there is CMB functions, manage interaction effectively. Ensure a consistently high level of product and service delivery across the branch Develop and maintain good customer relations Coach the team to achieve business goals and effectively meet customer needs. Ensure effective customer contact management is in place Contributes to enhancing the Bank’s image and visibility in the market place Ensure all customer complaints are handled sensitively and efficiently within SLA’s applying the TCF and Bank values Contribute to subordinate development and boosting branch morale at all times Accountable for the line management, sales management and coaching of all staff. Recruitment of new members into team, based on Bank Standard process. Engagement scores in line with GPS norms. Ensure effective succession plan is in place Create and maintain an environment where the branch team maximise performance and provide the highest quality service. Minimise operational losses by doing things right first time. Effective sales quality management. Manage and drive the collective performance of the team Achieve branch targets defined in the operating plan. Ensure visibility on sales floor and excellent customer experience. Monitors the activities by referring to the number of leads converted from walk in contact, GSIR’s and CRM generated leads resulting in needs fulfilled Operational Effectiveness & Control Awareness of the operational risk associated with the role and the action to be taken to minimize the likelihood of operational risk occurring including risk identification, assessment, mitigation and control, loss identification and reporting. Maintain HSBC internal control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators Maintenance of highest standards of risk management, control and risk and global standards Ensure we protect against financial crime Comply with the applicable laws, regulations, Group and local guidelines related to Sanctions and AML policy of HSBC while undertaking various day to day operations Remain alert and promptly report to the Sanctions Officer/ INM FCC office/ Line manager ( As applicable and required by the AML and sanction Policy) if a customer is found to be engaging in sanction evasion activities or violations of AML policy or any other related procedures. Understand the legal responsibility to be vigilant for unusual activity and reporting of the unusual activities Support the Country or Regional FCC AML Office/ AML Investigations by providing additional information when required Responsible for attending and successfully completing the AML and Sanctions related assigned training in the mandated timeframe Understanding the consequences of failing to attend or successfully complete the training as mandated by the AML Education Lead FCC; Requesting additional AML training that you deem necessary or appropriate to perform your jobs through your entity manager Demonstrate an understanding of PEP acceptance, prohibition, CDD & EDD guidelines in order to ensure that the INM RBWM is fully compliant with the PEP LoBP. Understand the relatively high reputational risk that arises from any perceived weaknesses in controls in respect of substantial cash deposits or withdrawals activity, wire transfer, monetary instruments and pouch and mail Responsible for ensuring that mandatory education / training and other compliance objectives are included in the performance objectives and are completed in a timely manner. To be aware and Identify high risk indicators for various products and Services offered by INM RBWM example Cash, insurance, credit cards products etc Ensure that all records are obtained in respect of INM WPB customers or New to bank customer for any products and services provided by HSBC are as per the process laid down. Must ensure that the prescribed process is being followed while dealing with non HSBC customers request for monetary instruments and wire transfers Ensure Adherence to the regulatory guidelines and internal AML & Sanction Policy of HSBC, which includes pouch and mail, monetary instruments, cash services and payment transparency Line of Business Procedures To be aware of AML risk posed by pouch and mail, Monetary instruments, cash services and wire transfer services and should undergo the mandatory training for the same Necessary remediation steps need to be undertaken in case if there is any breach or non-adherence to the policy laid down in the LoBP Must undertake necessary due diligence to ensure that the nature of the transaction is in sync with the customer profile, else raise it to line manager for further clarification The staff must be aware of the scope of services of various products and services that are offered and those which are prohibited because of the guidelines laid down in the line of Business procedures and must ensure the same is communicated to customer in a effective and polite manner Ensure adequate due diligence is undertaken by the Individual/team to ensure that the nature of the various transactions of wire transfer, cash services, monetary instruments are in sync with customer profile Undertake monthly review of the ‘Inbound Pouch Activity Register.’ Send a quarterly return to branch central team covering the attributes mentioned in Pouch and Mail Line of Business procedures Ensure adequate due diligence is undertaken by the team to ensure that the nature of the various transactions of wire transfer, cash services, monetary instruments are in sync with customer profile, else raise it to regional manager for further clarification Ensure all PEPs that are SCCs are assigned to a named Relationship Manager for management of the inherent risks relating to the PEP relationship. Major Challenges The job holder's main challenge is to grow the WPB business and achieve targets in his / her branch as per expectations laid out in the Strategic Plan / AOP. The Branch Manager needs to exercise strict control over the branch operations and costs without any compromise on service standards and quality of customer portfolio acquired. Given the fiercely competitive environment and a scenario of falling interest rates, the BM is required to continuously review service, sales and operations strategy, put forth recommendations and suggestions to the Regional Head / INM and, if necessary, re-organise resources to achieve the desired improvement in his/ her branch productivity. To protect bottom line in a scenario of narrowing spreads, the BM also needs to ensure quality of portfolio being acquired is as per the Sales Quality norms and guidelines The jobholder is also responsible for bringing about a strong change orientation in the organisation in its relentless drive to enhance its sales and service culture. This requires him/her to work closely with INM, Regional Head, HR in slotting the "right person for the right job" keeping in mind the diverse market sensitivities The jobholder must take adequate steps to grow the deposit base of the branch and identify opportunities to reduce the branch cost income ratio. The job thus requires a high degree of management planning, lateral thinking skills, interpersonal skills and change management. Role Context The jobholder is a key contributor to the INM WPB Branch Banking strategic team and is expected to work as the head of the catchment to develop the bank’s franchise for the INM WPB business to achieve greater market penetration. In recent years, banks and financial institutions in India have recognized the potential of personal banking as a major contributor to their growth and profits. Our Strategic Plan envisages Wealth Management as a key strategy for India. Also, the personal banking environment has witnessed a sea change with aggressive marketing strategies adopted by competition both in retail liability and asset segments. Apart from the competition from foreign banks like Citibank, Standard Chartered, etc. new Indian private banks like HDFC and ICICI have set up modern branches with state of the art technology and widespread distribution network bringing convenience to the customers' doorstep. This seconded by increased customer awareness has also resulted in demands for superior service and greater product differentiation. In the face of such aggressive competition, increasing market share requires a sharply focused approach to Personal Banking, coupled with the skills to sustain a high topline growth in a falling interest rate regime whilst maintaining a high quality customer base with simultaneous efforts at cost control. The jobholder has the authority to plan, direct and control the activities for the branch within the guidelines of the strategic plan and INM WPB policies, with a view to develop a highly motivated sales and service team and ensure sustained growth of the WPB business for the branch. He/she needs to ensure that all staff under him function within the boundaries of rules, regulations and policies determined by the Group Audit, INM, Compliance, Reserve Bank of India, and other regulatory bodies. The jobholder has to manage personal development of subordinates to ensure optimum productivity of staff and also resolves various operational/personal issues raised by officers, staff and union from time to time. The jobholder may be required to interact frequently with INM CPD/TSV/BSV/PTY/CRM/GPA/CMB, etc.) with regard to implementation of new products, promotions, systems, and other initiatives. While the jobholder would be primarily responsible for driving sales, improving service delivery and acquisition of customers, he / she would also serve as the executioner for driving the centrally formulated strategy plans for the business within the branch catchment, especially in the face of intense competition from foreign banks like Citibank, Standard Chartered, etc and Indian private banks like HDFC and ICICI Management of Risk Adheres to processes and controls to identify and mitigate risks and ensures timely escalation of control issues and reputation risks. Demonstrates leadership on regulatory and compliance matters. Maintains awareness of risk and minimizes the likelihood of it occurring through its identification, assessment, mitigation and control. Observation of Internal Controls Maintains HSBC internal control standards and addresses audit points and/or any issues raised by regulators in a timely manner. Fosters a compliance culture within the team, managing compliance risk and ensuring that the necessary training is completed. Optimizes relations with regulators. Role Dimensions Coverage & Management of all aspects of branch. Impact of sales processes and tools on productivity for all the branch staff. Delivery of KPI targets for the branch. Sales capacity planning, staffing, career progression and development plans for the branch staff. Requirements Qualifications - External Post Graduate 5-10 years of work experience Knowledge / Experience Proven ability in team leadership and management Proven ability in Retail distribution Proven ability in relationship management in the Retail sector Demonstrate behaviours consistent with HSBC Values Proven adherence to controls and compliance with no significant breaches Expertise in financial planning and related systems and processes Proven ability in Wealth and Retail. Proven and progressive management experience. Strong marketing, sales, management planning, financial, leadership, project management and communication skills and good knowledge and control of risk management. Strong planning and organising skills. Ability to use numerical data to effectively manage branch performance. Excellent industry and sector knowledge. Good knowledge of Wealth and Retail distribution techniques and models. Skills Excellent interpersonal skills, with a particular emphasis upon inspiring, influencing and negotiating Coaching sales techniques, best practice and sales management on a team and one to one basis Planning and organising skills Analytical skills Problem solving skills Qualifications And Certificate Attain appropriate professional and regulatory qualifications as required by the local market Attain any internal standards as required by market Additional Information Mandatory to successfully complete Anti-Money Laundering and Sanctions training and post-course assessment, as required Useful Link Link to Careers Site: Click HERE You’ll achieve more at HSBC. HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. Issued by The Hongkong and Shanghai Banking Corporation Limited, India ==================================================================================================== Show more Show less

Job Title : Revenue Manager Location: Chennai, India. Work Model & Flexibility Comfortable working with cross-border teams (India & US). Willingness to work during US business hours (partial overlap) Ability to function in a hybrid team environment Position Summary: We are seeking a detail-oriented and analytical Revenue Manager to join our Finance team. This role will be responsible for managing the end-to-end revenue recognition process in alignment with contractual terms and internal controls. The ideal candidate will have strong experience in revenue accounting, contract analysis, and working knowledge of Oracle financial systems. Key Responsibilities: Contract Review and Setup: Review new Statements of Work (SOWs) to determine the appropriate revenue recognition methodology. Set up contracts accurately in Oracle based on the review and analysis of SOWs. Monthly Revenue Cycle Management: Recognize revenue for all active contracts in accordance with applicable accounting standards and internal policies. Reconcile recognized revenue by contract against the bi-weekly employee hours report provided by the Operations team. Investigate and resolve any discrepancies between recorded hours and recognized revenue. Revenue reporting to stakeholders and resolving their queries if any Post revenue entries to the General Ledger (GL) accurately and timely. Run the billing offsets process and ensure proper posting of transactions to the GL. Analyze and reconcile balances in key revenue-related GL accounts, including: - 1201 – Unbilled Receivables - 2360 – Deferred Revenue Reconcile GL balances with contract-level FX analysis provided by the Treasury team. Generate and validate year-to-date (YTD) revenue by contract reports for internal and external reporting needs. 7–10 years of experience in revenue accounting or financial operations, preferably in a services or contract-driven environment Qualifications: Specialization in Finance – Chartered Accountant Strong understanding of revenue recognition principles (e.g., ASC 606 or IFRS 15) Proficiency in Oracle ERP or similar financial systems Advanced Excel skills and experience with reconciliation tools and reporting Exceptional attention to detail and a structured approach to problem-solving Strong communication and cross-functional collaboration skills Preferred Skills: Experience working with multi-currency contracts and FX reporting Exposure to project-based billing models and professional services contracts Ability to work under tight monthly deadlines and manage multiple deliverables. Education & Qualifications MBA (Finance) or CA inter preferred Show more Show less

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States. It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world. What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First. So what does a Finance Analyst really do? You will be responsible for the recording, reporting and reconciliation of payroll transactions based on GAAP. Acts and assists as a point person for all audit requests; mitigates potential control failure by conducting root-cause analysis, identifying process breakdown of internal controls. As a Finance Analyst, you will: General Accounting and Analysis Perform month end closing activities such as, but not limited to, preparation of medium to high complexity journals and flux / variance analysis, based on the financial close calendar Ensure completeness and accuracy of underlying financial data for general ledger accounts handled and ensuring proper supporting documentation/calculations Prepare Balance Sheet Reconciliation for accounts with medium to high complexity and ensure that all reconciling items are cleared timely. Ensure balances in the Balance Sheet accounts reconciled are accurate with supporting schedule and with proper supporting documents Coordinate with other teams (AP, Benefits, HRIS, FP&A and Budget team) and/or other departments in resolving reconciling items and gather required information needed to perform month end close Execute processes and tasks in compliance with US GAAP, local GAAP and local statutory Perform accounting and other ad hoc tasks as needed Finance Analysis & Reporting Prepare ADP/Workday reports on wages, taxes and hours both accrual and paid Prepare other required reports needed by management and other departments Perform Financial Analysis Required By Management And Other Departments Internal Control Adhere to the internal control policies and procedures Execute internal controls for accounts handled based on existing company policies Year End Audit Prepare needed reports, reconciliations and schedules needed in audit Coordinate with other teams, departments, vendors and leaders to gather information required for audit Process Improvements Provide significant support in finance-wide projects, including, but not limited to, process automations and system enhancements Conduct Root Cause Analysis (RCA) for any errors and/or issues encountered and propose appropriate solutions Work with different teams in finance in understanding end to end processes as needed for process improvement/system enhancements Controllership Provide analysis of trends, perform variance analysis and recommend actions for cost optimization Work with different group from other departments and geographies handled to better understand observed control risk and financial risks and/or opportunities Identify and report to management control risk and financial risk and opportunities identified from detailed financial analysis and reconciliations Requirements: Proficiency in Excel/Macro/Database/Access/Basic Programming Experience or General Knowledge on Payroll and General Accounting processes Experience on Oracle About TaskUs TaskUs is a leading provider of outsourced digital services and next-generation customer experience to the world's most innovative companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery and ride-sharing, Technology, FinTech and HealthTech. As of March 31, 2023, TaskUs had a worldwide headcount of approximately 47,700 people across 27 locations in 13 countries, including the United States, the Philippines and India. In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics and circumstances. Inclusive and equitable practices is our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodation in any part of the hiring process, please let us know. "Please take note that TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs." How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs. DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know. We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/ . Show more Show less

Key Responsibilities Financial Accounting Finalisation Manage end-to-end finalisation of accounts in compliance with statutory norms. Oversee general ledger operations and monthly/yearly financial closing. Taxation Compliance Handle GST filings, returns, and reconciliation in accordance with regulatory requirements. Ensure timely compliance with taxation laws (direct indirect taxes). SAP-Based Accounting Utilize SAP for managing financial data, transactions, and reporting. Maintain accurate accounting records and documentation using ERP systems. Audit Internal Controls Coordinate with internal/external auditors for audit processes. Implement and monitor strong internal control systems. Reporting Analysis Prepare financial reports, variance analysis, and MIS reports for management. Support forecasting, budgeting, and financial planning initiatives. Key Skills Qualifications Education: Chartered Accountant (CA)Experience: Minimum 2 years in accounting and taxation within a retail or similar environment Skills Proficiency in SAP (FI module preferred) Strong knowledge of GST laws, tax computation, and compliance Expertise in account finalisation and statutory audits Attention to detail and accuracy in financial documentation Good communication and coordination skills across departments This job is provided by Shine.com Show more Show less

Position : Assistant Manager – Tax & Compliance Location : Siliguri, West Bengal About Us: Founded in 2007, E-commerce company, Ergode with a global reach of more than 120 countries and over 100 marketplaces. We have catered to over 5 million customers worldwide in a short amount of time. Currently, we have 21 curated websites that bring to our customers. We are a Houston, Texas based corporation and have been in the business for almost 15 years. We have a dedicated and strong team of 650+ associates and we are continuously adding new people to our team. Ergode is consistently ranked among the top online shopping destinations as we have been rated as the Top 30 Sellers on Amazon, and Top 5 in Walmart, and have also managed to achieve the number 1 ranking on eBay. Our Businesses | AMI VENTURES INC. | VIR VENTURES INC. | ERGODE INC | BOSON TECHNOLOGIES | Our Brands | MALCO MODES | BELLA SOUS | RED CUP LIVINGS | KEEBLE OUTLETS | STORE INDYA |VIZARI SPORTS | SHALIN INDIA | WRISTY BUDDY I BOLABALL I US TECH I HERBAL CONCEPTS | MORNING STAR | YARDLIO | KOZI | CLEAR BOTTLE | Key Responsibilities: Oversee the preparation and filing of federal, state, and local tax returns. Ensure compliance with all US & International (under operation) tax laws and regulations. Conduct regular reviews of tax processes and procedures to identify areas for improvement. Manage tax audits and correspondence with tax authorities. Provide guidance on tax implications of business decisions and transactions. Maintain accurate records of tax filings and related documentation and reconciliation with accounting records. Prepare and review tax provisions and financial statements. Stay updated on changes in tax legislation and regulations. Coordinate with external tax advisors and auditors as needed. Assist in developing and implementing tax planning strategies. Qualification: Bachelor’s degree in Accounting, Finance, or related field. Minimum of 3 years of experience in tax compliance and planning. Strong knowledge of federal, state, and local tax regulations ( Preferred)

Company Description Welcome to Ramada Plaza Chennai, where classic sophistication meets modern elegance, redefining true world-class hospitality for Chennai city – the Gateway to South India. Conveniently located in the heart of the business district, near the international airport, the Chennai Trade Centre, and the Information Technology Park, we cater to the needs of the corporate traveler. With 135 en-suite spacious bedrooms and 6000 sq ft of conference and events space, we offer the quintessential hospitality experience for both leisure and business travelers. Role Description This is a full-time on-site role for a Duty Manager, located in Tamil Nadu, India. The Duty Manager will oversee daily hotel operations, ensure the smooth and efficient running of all departments, handle guest complaints, and provide support to ensure an exceptional guest experience. Additional responsibilities include supervising staff, managing financial transactions, and ensuring compliance with hotel policies and procedures. Qualifications Strong leadership and management skills Excellent communication and interpersonal skills Experience in handling customer service and complaint resolution Knowledge of hotel management software and financial transactions Ability to work independently and as part of a team Flexibility to work various shifts, including weekends and holidays Bachelor's degree in Hospitality Management or related field is preferred Prior experience in a similar role within the hospitality industry Show more Show less

**Key Responsibilities:** - Perform accurate tally entry to ensure all financial transactions are properly recorded. - Manage accounts receivable functions, including invoicing and follow-up on outstanding payments. - Execute journal entries and maintain financial reports to reflect the company's performance. - Oversee petty cash management, ensuring accurate tracking and reporting. - Collaborate with team members to support month-end closing processes and audits. **Required Skills and Qualifications:** - Minimum of 2 years of experience in accounts and finance roles. - Proficiency in accounting software and tools (e.g., Tally, Excel). - Strong attention to detail with excellent organizational skills. - Ability to effectively communicate financial information to both financial and non-financial stakeholders. - Knowledge of accounting principles and practices is essential. Show more Show less

Job Title: Junior Accounts Executive Industry: Jewellery Trading Location: MIDC, Andheri (East), Mumbai Experience: 1–3 years Education: B.Com / M.Com Job Summary We are seeking a detail-oriented Junior Accounts Executive to support daily accounting operations in a fast-paced jewellery trading environment. The ideal candidate will have hands-on experience in accounting, banking, and inventory management, preferably in the jewellery, diamond, or trading industry. This role requires strong technical and analytical skills to ensure accurate bookkeeping, statutory compliance, and efficient financial operations. Key Responsibilities Accounting & Compliance: Record day-to-day financial transactions, including consignment movement, invoices, expenses, receipts, and payments. Ensure timely and accurate entries in Tally, SAP, or jewellery-specific ERP software. Maintain inventory records and monitor stock movement. Assist with monthly book closure and financial reporting. Ensure compliance with statutory requirements such as GST, TDS, and other relevant tax regulations. Banking & Fund Management Handle daily banking transactions and reconciliations. Coordinate with banks for fund movement and account operations. Prepare daily cash flow forecasts. ERP & Process Optimization Utilize ERP systems to streamline financial processes. Identify opportunities for improving accounting workflows and accuracy. Technical Skills Required Skills & Qualifications: Proficiency in Tally ERP 9, SAP, or similar ERP systems. Strong knowledge of MS Excel (VLOOKUP, Pivot Tables) and MS Office tools. Basic understanding of inventory registers and back-office functions. Soft Skills Excellent attention to detail and accuracy. Strong analytical and problem-solving skills. Ability to work independently and in a team environment. Preferred Background Experience in jewellery, diamond trading, or a manufacturing/trading setup. Familiarity with sector-specific compliance and accounting practices. Skills: accounting,banking transactions,inventory management,ms excel,analytical skills,financial reporting,tally erp 9,problem-solving,compliance,ms office,gst compliance,attention to detail,sap,tds compliance Show more Show less

Hello.. Greetings from Teamware Solution.!!! Job Title: Fraud Investigation & Detection Location: Bangalore Notice period: Immediate or (Serving NP 20 days ) #About the Role: We are seeking a dynamic and experience in Appeals & Grievances (A&G, Medicare/Medicaid) #Responsibilities: Analyse financial transactions and account activity to identify unusual activity to identify unusual or suspicious patterns. Conducting in-depth investigations into potential fraud cases, which may involve gathering evidence. Performing 360 Reviews on the Alert which has been triggered due to violation of threshold set for the systems for Fraud types (i.e.- ATO, PTO, TOA, ID Theft, ATO Scam, First Party Frauds etc.) Conduct 360 fraud reviews for the customer’s profiles and responsible for detecting and mitigating core banking, payments, fraud, and account opening red flags. Implemented solutions to fraud problems across ATO’s, P2P Payments, ACH kiting, check kiting, and wire fraud Multiple investigations into whistle blower complaints concerning account hijacking, transactional frauds, funds transfer return, checks (RDC, Thea) or ACH transactions that provided real time decisions on credit card, loan, and Zelle fraud red flags Liaison with internal and external counterparts to perform end-to-end alert reviews (360 review) from fraud alert generation through to SAR filing. Analyze data trends and out of pattern activities to assimilate the next course of action (Case closure, Reimbursements, or escalation) Adjudicate the fraud type and apply relevant mitigation steps basis policies and procedures Skills: #FRAUD INVESTIGATIONS #FINANCIAL CRIME #AML INVESTIGATIONS #SAR/ATO To Apply: Please #submit your #resume to [malyala.t@twsol.com]. Show more Show less

About the Team The Finance Controllership team at Navi is responsible for overseeing and managing the company’s financial activities, ensuring the accuracy of financial reporting and compliance with regulatory standards. The team manages day-to-day accounting operations, monitors financial health, and drives initiatives to enhance financial performance and transparency. About the Role As an Industrial Trainee in Finance Controllership , you will play a critical role in assisting with both internal and external financial reporting. You will support the team in preparing financial statements during audits, as well as regular reporting cycles. Your responsibilities will include performing balance sheet account reconciliations, preparing management reports, and conducting variance analysis to offer business insights. You will also assist with the consolidation of inter-company transactions and ensure accuracy across all financial reporting. This role provides an excellent opportunity to deepen your expertise in accounting standards and finance operations while contributing to the overall financial health and transparency of Navi. What We Expect From You Perform internal and external financial reporting and prepare financial statements during audits and regular reporting cycles. Assist in month-end and year-end closing activities to ensure timely and accurate financial reporting. Strong understanding of Fixed Assets management and accounting. Draft and review balance sheet account reconciliations to ensure accuracy. Prepare management reporting and provide analytical MIS for business insights. Conduct variance analysis from prior periods and work with relevant teams to explain the variances. Manage consolidation , inter-company transactions , and reconciliations for accurate reporting. Conduct various reconciliations at the organization level to ensure completeness and accuracy. Must Haves Deep knowledge and understanding of accounting standards , accounting principles , and their practical application. Auditing experience as an auditee is preferred. Hands-on experience with accounting standards , audit methodologies , and their execution . Proficient in MS Excel , with the ability to handle large data sets and perform complex analyses. Knowledge of Oracle is a plus. Inside Navi We are shaping the future of financial services for a billion Indians through products that are simple, accessible, and affordable. From Personal & Home Loans to UPI, Insurance, Mutual Funds, and Gold — we’re building tech-first solutions that work at scale, with a strong customer-first approach. Founded by Sachin Bansal & Ankit Agarwal in 2018, we are one of India’s fastest-growing financial services organisations. But we’re just getting started! Our Culture The Navi DNA Ambition. Perseverance. Self-awareness. Ownership. Integrity. We’re looking for people who dream big when it comes to innovation. At Navi, you’ll be empowered with the right mechanisms to work in a dynamic team that builds and improves innovative solutions. If you’re driven to deliver real value to customers, no matter the challenge, this is the place for you. We chase excellence by uplifting each other—and that starts with every one of us. Why You'll Thrive at Navi At Navi, it’s about how you think, build, and grow. You’ll thrive here if: You’re impact-driven : You take ownership, build boldly, and care about making a real difference. You strive for excellence : Good isn’t good enough. You bring focus, precision, and a passion for quality. You embrace change : You adapt quickly, move fast, and always put the customer first. Show more Show less

Job description: Job Description Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. ͏ Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements ͏ Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA’s ͏ Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks ͏ Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: SDET . Experience: 5-8 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome. Show more Show less

Our story Strada is a technology-enabled, people powered company committed to delivering world-class payroll, human capital management, and financial management solutions to organizations globally. With a team of more than 8,000 experts, Strada blends leading-edge technology with human ingenuity to help businesses across the globe design and deliver at scale. Supporting over 30 years to 1,400 customers in 33 countries, Strada partners with customers at every stage of their journey, to help drive their vision forward. It’s why we’re so driven to connect passion with purpose. Our team’s expertise in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life. With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Strada is the perfect place to put your passion to work. To learn more about us, pls visit Strada Global Page Integration Specialist Responsibilities A successful candidate will provide the following professional background: Design and implement technical solutions customized to meet client requirements with SAP and SuccessFactors Technology which includes UI5/FIORI, BOOMI, SuccessFactors and SAP HCI/CPI. It would be good to have SAP-ABAP experience Database management, JAVA, knowledge on Web Technologies (specially JavaScript, Groovy, HTML5 standards) it is a plus. Create operation readiness test models to track application meeting the requirements Participate in sessions to discuss customer requirements or issues. Share estimates and planning of the work with customer. Adapts and parametrizes the technical solution for the requirements provided. Resolves issues within SLA's and with high levels of customer satisfaction. Monitor processes to ensure 100% ratio of successful transactions. Implement new solutions (Interfaces). Performs unit test and system integration test. Supports the client on the functioning of the interface. Works on multiple projects simultaneously. Ensures proper deployment of the solution (Development, Test and Production). Maintain up-to-date documentation of the interfaces. Collaborate with other Strada teams to deliver customer related activities. Customer Micro-management activities (Priorities, Release, SFTP, CR’s, Meetings…). Identify risks or potential issues for your customer and inform the right people (SDM, TL). Communicate with your Team Lead (Issues, Escalations, Risks, Informational…). Manage Project requirements and deliverables within budget and timeline Build new relationship and secure strategic partnership Ensures key stakeholders are well informed in a timely manner Creates and promotes forums for information sharing Build trust and increase openness Initiate leverage of team knowledge on emerging SAP Technologies especially on HCI capability and other SAP integration methodology Train and upskill team members on Boomi and SAP HCI/CPI as well as other SAP Technologies Skills Required Knowledge on SAP and SAP-ABAP is required Knowledge on UI5/FIORI is required. Knowledge on SuccessFactors is Required At least 7 years SAP experienced especially HR module At least 3 end-to-end implementations for SAP integration using Boomi and SAP HCI/CPI Experience in Boomi is an advantage Knowledgeable on Hana Cloud Platform and S4 HANA SAP Functional knowledge is an advantage Knowledgeable on HTML5/REST/ Data Protocols Portal Applications and Standards, Content Management Systems, AJAX, JavaScript and XML technologies. Excellent Java programming skills and should have worked on Portal Development Kit. Flexible and dynamic Should be a good team player Required Education Candidate must possess at least a Bachelor's/College Degree , Computer Science/Information Technology, Science & Technology or equivalent. Benefits We offer programs and plans for a healthy mind, body, wallet and life because it’s important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as a number of voluntary benefit options. By applying for a position with Strada, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Strada’s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position. Our commitment to Diversity and Inclusion Strada is committed to diversity, equity, and inclusion. We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful. At Strada, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future. Diversity Policy Statement Strada is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in the employment of qualified minorities, women, disabled persons, disabled veterans and other covered veterans. Strada provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter. Authorization to work in the Employing Country Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Strada. Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Strada business units We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. Disclaimer Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. Show more Show less

Job Description We are looking for a passionate and style-savvy Fashion Consultant to join our retail apparel team. As a key member of the sales floor, you will be responsible for providing personalized styling advice, delivering an exceptional customer experience, and helping clients look and feel their best. Your fashion knowledge, attention to detail, and communication skills will play a critical role in driving sales and building customer loyalty. Key Responsibilities Greet and assist customers, offering personalized style advice based on their preferences, body type, and current fashion trends Build lasting customer relationships through effective communication and follow-ups Maintain a deep understanding of the brand’s products, fits, and seasonal collections Achieve individual and store sales goals by providing outstanding service and upselling when appropriate Ensure the store is well-stocked, organized, and visually appealing according to brand standards Handle customer transactions accurately and efficiently using POS systems Stay updated on the latest fashion trends and communicate them to clients confidently Resolve customer concerns in a professional and timely manner Qualifications 1–2 years of experience in retail sales, preferably in fashion or apparel Strong sense of style and knowledge of current fashion trends Excellent interpersonal and communication skills Confidence in working with diverse customers and body types Self-motivated, energetic, and team-oriented Flexible availability, including weekends, evenings, and holidays Skills: customer service,customer experience,personalized styling advice,fashion knowledge,fashion trends,personal styling,store,fashion retail,customer relationships,customer handling,upselling,pos systems,attention to detail,sales,sale techniques,interpersonal skills,apparel,communication,retail,communication skills Show more Show less

Your role We're seeking Senior Backend Engineers for our team. As a Senior Backend Engineer, you will be crucial in leading the way to build cutting-edge platforms that enable seamless and scalable transactions. Drawing on your proficiency in payment, shopping, and banking systems you will be responsible for designing, developing, and optimizing our secure and robust software infrastructure to create unique experiences only can provide. With a proven track record of managing cross-functional teams, you will collaborate with a diverse ecosystem of talented engineers, designers, analysts, product experts, and other team members to leverage system design, create technical solutions, dive deep into complex problems and ultimately revolutionize the way millions of users shop, pay, and bank. You are a driven, determined, curious team player, knowing that collective strength means we all win. With a positive outlook, you are solution-oriented–persevering regardless of circumstances, always finding a way through, no matter the challenges. You will effectively find a way to work with everyone through empathy and respect. You will be driven and comfortable with responding quickly with urgency, with the ability to change course without losing momentum and energy, resulting in great success. Your responsibilities ● Design, build and maintain APIs, services, and systems across engineering teams. ● Debug production issues across services and multiple levels of the stack ● Work with engineers across the company to build delightful features that span various parts of the system ● Collaborate with our business, product, and operations teams to understand and solve our users’ pain points. Your expertise ● You have 2-6 years of software development experience ● You have strong software development experience building scalable products and services ● Good understanding of SOLID principles, Design Patterns ● Knowledge of AWS, OCI, Kubernetes/Docker ● Experience with distributed systems with messaging tools like Kafka or RabbitMQ ● Experience with Agile/Scrum ● Knowledge of Javascript, Vue.js, HTML and CSS - is a plus ● You are proactive, goal-orientated, and self-structured in your approach ● You have experience as a developer in a startup company - is a plus ● Team player, creative thinker, and passionate about exploring new technologies ● Good written and spoken communication skills in English Show more Show less

Triple Triple is leading the way in remote work solutions, helping small and medium-sized businesses in North America build highly efficient remote teams for Administration, Customer Service, Accounting, Operations, and back-office roles. Our focus has always been on our Clients, People, and Planet, ensuring our operations contribute positively across these key areas. Distinguished by its rigorous standards, Triple excels in: Selectively recruiting the top 1% of industry professionals Delivering in-depth training to ensure peak performance Offering superior account management for seamless operations Embrace unparalleled professionalism and efficiency with Triple, where we redefine the essence of remote hiring. Summary This is a full-time remote role for a Senior Customer Support. The Representative will be responsible for providing excellent customer service to clients through calls, handling inquiries, resolving issues, and ensuring customer satisfaction. The Representative will also be accountable for maintaining accurate customer records in the CRM system, achieving customer service targets and goals, and communicating customer feedback to the management team. Responsibilities Customer Interaction: Communicate with customers via phone, demonstrating empathy, active listening, and professionalism at all times. Issue Resolution: Identify customer concerns and find effective solutions, aiming for first-contact resolution whenever possible, while adhering to company policies and guidelines. Product Knowledge: Maintain a deep understanding of the products or services to answer customer queries and provide appropriate recommendations accurately. Documentation : Accurately record customer interactions, transactions, and issues in the CRM system, ensuring a comprehensive record of customer interactions. Problem-Solving: Analyze complex situations, think critically, and take proactive steps to resolve issues, collaborating with other departments when necessary. Compliance: Adhere to company policies, industry regulations, and ethical standards, ensuring customer data privacy and security. Continuous Improvement: Participate in ongoing training and development programs to enhance your skills and knowledge, contributing to improving customer service processes. Feedback Handling: Gather customer feedback and report recurring issues or suggestions to the appropriate teams for process improvement. Team Collaboration: Collaborate with fellow team members to share insights, knowledge, and best practices, fostering a supportive work environment. Qualifications Customer Support, Customer Satisfaction, and Customer Experience skills Excellent problem-solving and analytical skills Ability to multi-task and prioritize workload in a fast-paced environment Experience with CRM systems and contact center technologies Excellent verbal and written communication skills Ability to work independently and remotely A bachelor's degree or higher in a related field is preferred Experience in a customer service or contact center environment is preferred Schedule (US Shifts Only) Eastern Time - 6:30 p.m. - 3:30 a.m. IST, Rotational Shifts Pacific Time - 9:30 p.m. - 6:30 a.m. IST, Rotational Shifts Logistical Requirements Quiet and brightly illuminated work environment Laptop with a Minimum of 8GB RAM, an i5 8th gen processor 720P Webcam and Headset A reliable ISP with a minimum speed of 100 Mbps Smartphone Show more Show less

Triple Triple is leading the way in remote work solutions, helping small and medium-sized businesses in North America build highly efficient remote teams for Administration, Customer Service, Accounting, Operations, and back-office roles. Our focus has always been on our Clients, People, and Planet, ensuring our operations contribute positively across these key areas. Distinguished by its rigorous standards, Triple excels in: Selectively recruiting the top 1% of industry professionals Delivering in-depth training to ensure peak performance Offering superior account management for seamless operations Embrace unparalleled professionalism and efficiency with Triple, where we redefine the essence of remote hiring. Summary This is a full-time remote role for a Client Support Specialist. The Specialist will be responsible for providing excellent customer service to customers through calls, handling inquiries, resolving issues, and ensuring customer satisfaction. The Representative will also be accountable for maintaining accurate customer records in the CRM system, achieving customer service targets and goals, and communicating customer feedback to the management team. Responsibilities Customer Interaction: Communicate with customers via phone, demonstrating empathy, active listening, and professionalism at all times. Issue Resolution: Identify customer concerns and find effective solutions, aiming for first-contact resolution whenever possible, while adhering to company policies and guidelines. Product Knowledge: Maintain a deep understanding of the products or services to answer customer queries and provide appropriate recommendations accurately. Documentation: Accurately record customer interactions, transactions, and issues in the CRM system, ensuring a comprehensive record of customer interactions. Problem-Solving: Analyze complex situations, think critically, and take proactive steps to resolve issues, collaborating with other departments when necessary. Compliance: Adhere to company policies, industry regulations, and ethical standards, ensuring customer data privacy and security. Continuous Improvement: Participate in ongoing training and development programs to enhance your skills and knowledge, contributing to improving customer service processes. Feedback Handling: Gather customer feedback and report recurring issues or suggestions to the appropriate teams for process improvement. Team Collaboration: Collaborate with fellow team members to share insights, knowledge, and best practices, fostering a supportive work environment. Qualifications Customer Support, Customer Satisfaction, and Customer Experience skills Excellent problem-solving and analytical skills Ability to multitask and prioritize workload in a fast-paced environment Experience with CRM systems and contact center technologies Excellent verbal and written communication skills Ability to work independently and remotely A bachelor's degree or higher in a related field is preferred Experience in a customer service or contact center environment is preferred Schedule (US Shifts Only) Eastern Time - 6:30 p.m. - 3:30 a.m. IST, Rotational Shifts Pacific Time - 9:30 p.m. - 6:30 a.m. IST, Rotational Shifts Logistical Requirements Quiet and brightly illuminated work environment Laptop with a Minimum of 8GB RAM, an i5 8th gen processor 720P Webcam and Headset A reliable ISP with a minimum speed of 100 Mbps Smartphone Show more Show less

What will you get to work on? You will have to work on managing the daily operational tasks including but not limited to handling payments reconciliation, issues/queries raised by Merchants, Customers or Banks in relation to Settlement, Refunds, Transactions, Payments etc. Key Responsibilities: Need to closely work with the team members for recon and other issues, and at times require to contribute individually. Have good knowledge of products to resolve any customer, merchant, or bank issues. Dealing with other teams, especially Support / Sales, for the resolution of queries. Handling areas that impact the inflow and outflow of funds at the transaction level. Complete tasks considering SLAs and preparation of various reports on a daily, weekly, and monthly basis for the team assigned. Coordinate with Banks for issues in reconciliation and payments, and the delayed settlement of funds. Work closely with Tech teams to raise red flags, share/prepare appropriate data for investigation, and understand the root cause to attain 100% reconciliation. Also, find innovative ways of automation. Helping team members in balancing and matching the funds at day's end. Analyse the difference (if any) and treatment of the same. Resolve invalid or unauthorized deductions by following pending deductions procedures. Month End Deliverables: Cost reports, Escrow Tagging, Gateway Reconciliation summary with leadership with variances reasons. Manage cross-functional stakeholders across customer support, tech, product, business, risk, compliance, legal, and external stakeholders across banks, processors, and networks Requirement – 8-10 years of experience in the Operations of a Payment Gateway / E-wallet/ Fintech firm. Good knowledge of MS Office (Excel, PowerPoint) Excellent interpersonal and communication skills, both written and verbal. Excellent problem-solving, critical thinking, and analytical skills, with an ability to organize and work independently with rapidly changing priorities. Self-motivated and detail-oriented, with a focus on solutions and outcomes. Desire to work in a fast-paced and rapidly changing environment. Ability to multitask, learn, and adapt to new technologies. Show more Show less

Experience: 2 years Package: 3-4LPA Location: Hyderabad - Work From Office Laptop is must Key Responsibilities: Financial Accounting – Record and maintain financial transactions. MIS Reports – Prepare regular financial reports for internal use. Cash Flow – Track and report daily/weekly cash flows. Balance Sheet – Help prepare monthly balance sheets. Bank Reconciliation – Match bank statements with internal records. Tally ERP – Use Tally for all accounting entries. Payments – Process vendor payments and employee reimbursements. GST – Handle GST filing and compliance. TDS – Manage TDS deductions and filings. EPF – Ensure EPF contributions and filings are done on time. Show more Show less

Reporting to Finance Manager (CA) We are looking for an experienced and detail-oriented Chartered Accountant to manage Goods and Services Tax (GST) compliance and oversee Accounts Payable process across our EdTech operations. The role requires deep knowledge of India’s GST laws and practical experience managing tax obligations in a multi-entity, multi-location business structure, including both online educational services and physical centres. GST Compliance & Reporting Ensure timely and accurate filing of all GST returns. (GSTR-1, GSTR-3B, GSTR-9, etc.) Manage monthly reconciliation of GSTR-2B with purchase registers and coordinate with vendors for mismatches. Maintain compliance calendars, track due dates, and avoid penalties. GST Audits & Assessments Prepare and coordinate for GST audits, department notices, and queries. Liaise with consultants and GST authorities for assessments and litigation. Maintain accurate documentation and records for all tax-related matters. Advisory & Structuring Advise the business on GST implications for new products, service models (e.g. hybrid courses, bundled services), discounts, or promotional schemes. Structure transactions to be tax efficient and ensure correct classification of goods/services. Implement internal controls to mitigate GST-related risks. Input Tax Credit (ITC) Management Monitor eligibility and maximize Input Tax Credit across branches and departments. Ensure proper apportionment of common ITC between taxable and exempt supplies. Training & Process Improvements Train internal stakeholders (finance, procurement, ops) on key GST rules. Continuously improve GST-related systems and processes in coordination with ERP/tech team. Drive initiatives to reduce non-compliance risks and optimize working capital. Accounts Payable Management Oversee the procure-to-pay cycle. Ensure proper vendor onboarding with KYC, TDS compliance, and master data validation. Review and process vendor invoices ensuring proper documentation, approvals, and TDS/GST implications. Ensure timely vendor payments as per agreed credit terms. Maintain AP aging reports, monitor cash flow forecasts related to payables. Ensure compliance with internal controls, accounting policies, and audit requirements. Required Skills and Qualifications Chartered Accountant (CA). 5+ years of experience in GST. Strong working knowledge of GST laws, notifications, circulars, and judicial rulings. Prior experience in handling multi-state GST registrations. Experience with GST filings and reconciliations using accounting/ERP software (e.g., Tally, Zoho, SAP). Ability to interpret legal provisions and draft responses to notices/audits. Strong analytical and communication skills. Show more Show less