Role & responsibilities Prospecting using cold-calling, email, SMS messages, and other forms of digital/social media outreach. Provide excellent customer service through prompt solutions to all customer enquiries. Preparing Sales Quotes for all the enquiries Build a strong sales funnel and regular follow up for sales closure with all the customers whom quotations have been sent out Document communications and keep up to date the customer relationship management (CRM) database Regular follow up for sales closure with all the Customers whom quotations has been sent out Preferred candidate profile Hands-on experience of at least 2 years in handling both the inbound and outbound calls/emails effectively Co-ordinate with the service, sales, marketing, and category team. Exposure to the field of customer service and all its facets. Background in Pure/Applied Chemistry, Biochemistry, Biotechnology, or any others related specialization will be preferred Strong knowledge of performance evaluation techniques and customer service metrics. Must be able to work under constant deadline and manage multiple projects across multiple business lines Strong time management and excellent oral and written communication skills Excellent team player and motivator Must have a can-do” attitude towards all tasks

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