9 Transaction Quality Jobs

Key Requirements: Location: Shillong Should have worked in International BPO (no domestic) Flexible for US shift Lean Six Sigma Green Belt certified, Should have worked on DMAIC projects, minimum 6 years of transactional quality experience, experience on minitab is an added advantage Knowledge of 7 QC tools and statistical tools Handled a good span of control, should have worked at manager level for at least 2-3 years. Job Description: Mandatory requirement: Should have transactional quality experience Should be able to use quality tools and should have analytical bent of mind Six sigma green belt certification Experience in retail sector will be an added advantage Should have worked on at least 2 - 4 projects Client Interaction Should be comfortable to work in rotational shift BPO sector experience Job Responsibilities 1. Client interactions 2. Manage and develop improvement plans in liaison with other department(s) 3. Effective resource utilization 4. Meeting & exceeding defined KPIs 5. Able to motivate team members. 6. Manage Operations Quality Team a. Effective resource utilization b. Meeting & exceeding defined KPIs c. Able to motivate team members d. Initiate KPI projects 7. Assures effective process and policy mechanisms are in place 8. Develops and assures compliance with the Service Level Agreements between internal and external customers 9. Assures confidentiality and integrity of data 10. Assures implementation of compliance with the Information Technology Standards (System checks, whitelist) 11. To oversee risk management activities across the Program 12. Developing, establishing, and maintaining an effective system-wide compliance and ethics program designed to prevent, monitor, detect, and respond to non-compliance and recommend corrective actions to fully meet regulatory requirements. This includes a system of education and training to promote compliance awareness. 13. Identify and address compliance gaps (issues or processes where compliance risk exposure exists or accountability is not clear), particularly where such issues involve more than one functional unit. 14. Ensure audits like contractual, compliance (BGC, access management) are conducted. Also assessments with various departments Minimum requirements (Education Qualification & Work Experience) Education Qualification : Graduate & above (Any Discipline) Certification / Trainings if any: Green belt certified

Statement of Purpose for this role Responsible for improving and sustaining the transaction Quality of the Process Summary of essential job functions Responsible for improving and sustaining the transaction Quality of the Process Assisting Operations and team leaders in innovative methods on improving the overall call quality score Perform assigned functions according to standardized policies and procedures. Interaction with clients and head of operations Job Responsibilities 1. Manage Operations Quality Team a. Effective resource utilization b. Meeting & exceeding defined KPIs c. Able to motivate team members d. Initiate KPI projects 2. Assures effective process and policy mechanisms are in place 3. Develops and assures compliance with the Service Level Agreements between internal and external customers 4. Assures confidentiality and integrity of data 5. Assures implementation of compliance with the Information Technology Standards (System checks, whitelist) 6. To oversee risk management activities across the Program 7. Developing, establishing, and maintaining an effective system-wide compliance and ethics program designed to prevent, monitor, detect, and respond to non-compliance and recommend corrective actions to fully meet regulatory requirements. This includes a system of education and training to promote compliance awareness. 8. Identify and address compliance gaps (issues or processes where compliance risk exposure exists or accountability is not clear), particularly where such issues involve more than one functional unit. 9. Ensure audits like contractual, compliance are conducted. Also assessments with various departments Minimum requirements (Education Qualification & Work Experience) Education Qualification Graduates & above. Work Experience 4-5 years of work experience in Transaction quality Certification / Trainings if any knowledge on ISO 9001 & ISO 27001, 7 QC tools, GB trained

Summary of essential job functions Responsible for improving and sustaining the transaction Quality of the Process Assisting Operations and team leaders in innovative methods on improving the overall transaction quality score Perform assigned functions according to standardized policies and procedures. Interaction with clients and head of operations Statement of Purpose for this role Responsible for improving and sustaining the transaction Quality of the Process Summary of essential job functions Responsible for improving and sustaining the transaction Quality of the Process Assisting Operations and team leaders in innovative methods on improving the overall transaction quality score Perform assigned functions according to standardized policies and procedures. Interaction with clients and head of operations Job Responsibilities Document Specific notes while observing each transaction to demonstrate intimate knowledge of the transaction Recognize compliance or non-compliance with applicable policies and procedures Provide detailed, clear and professional performance feedback Maintain required productivity on a daily basis Maintain internal quality calibration levels at required variance Maintain an acceptable level of data entry accuracy Use correct terminology when providing feedback Apply analytical and problem solving skills Responsible for improving and sustaining the transaction Quality of the Process. Assisting Operations and team leaders in innovative methods on improving the overall call quality score Daily reporting and Documentation Internal Audits processes Ensure proper escalation procedures are followed if one find any anomaly in the data/ report Perform assigned functions according to standardized policies and procedures. Interaction with clients and head of operations Standard compliance checks

Must have Min 7yrs exp in Quality. Must have Min 1+yrs exp as Quality Manager with Content Moderation Exp. Handled a team of Quality Team Leaders and QA's. US Shifts Fluent English Call 8447780697 send CV monu@creativeindians.com

Must have Min 7yrs exp in Quality. Must have Min 1+yrs exp as Quality Manager with Content Moderation Exp. Handled a team of Quality Team Leaders and QA's. US Shifts Fluent English Call 8447780697 send CV monu@creativeindians.com

Email your resumes to Raveena: Raveena@wissenpro.com Role: Manager Quality / Training & Quality Manager Role and Key Responsibilities: Act as a primary POC between the QA teams, OPS & clients. Recommended responsibilities include but are not limited to the following: Lead, manage, motivate, and mentor a team of Quality Analysts Drive consistency to ensure the strong quality performance and alignment across all programs Deliver process as well as agent level insights to continuously improve and deliver outstanding customer experience across the program Work alongside Ops and hiring team to provide on-boarding, coaching, remediation, training and development for QAs and QA Leads Implement and drive the QA process and structure Identify possible issues and trends and give actionable insights while communicating them to relevant stakeholders Implement initiatives and projects to counteract any possible trends, drive business KPIs Aggregate audit findings and analyse gaps in processes, identifying innovative ways to solve problems upstream, help improve customer experience and drive higher efficiency Analyse quality and performance trends to provide recommendations for program improvement Responsible for the delivery of vendor quality metrics at management reviews Key skills & knowledge: Excellent communication & interpersonal skills Excellent MS Office skills (presentation & excel) Excellent knowledge of Quality & Analytical tools Should be well versed with Qualitative concepts Should have worked on process improvement projects driving Customer Experience, Process Improvements & Profitability

Greetings from MarketStar ! Role : Senior Quality Analyst Experience : 2 to 6 Years Location : Bangalore (Onsite) Vacancy : 2 position Notice period: Immediate to 30 Days Mandate Skills: Expertise in sales operations and business operations, B2B sales experience, team management skills, Revenue Growth and excellent communication skills Interested candidates please share your updated CV on sujatha.sirigiri@marketstar.com Job Description: Monitor agent performance against quality standards to ensure service delivery, customer experience and customer satisfaction levels are met, along with leading the customer experience strategy. Own and govern the end-to-end quality assurance process across all stages of the business. What kind of work will you be doing? (Domain - Job skill requirement) - Review and audit CRM entries, telephone / email / chat interactions and customer surveys to identify areas of service delivery that did not meet pre-established performance standards. Investigate the supporting files. - Monitoring, coaching and feedback - responsible for delivery of the defined customer experience in every call. - Identify areas of service improvements and develop programs that improve the overall quality and customer satisfaction levels. - Recommend, implement, and monitor preventative and corrective actions to ensure that quality assurance standards are achieved. - Coach and develop team members to be resilient in the face of challenges and setbacks and help them distinguish between whats relevant to make sense of complex situations. - Provide structured and timely feedback / recommendations; actionable feedback (verbal and/or written) to the rep and/or management to improve individual and team performance. - Implementation and effective usage of different QC Tools, best practices, and procedures. - Monitor and device plans to improve CSAT / NPS. - Monitor employee quality records; track and report on outcomes. - Conduct and drive root cause analysis insights to improve cross-functional service processes. - Drive operational excellence & process change management. - Partner with the learning function, operations and clients to share actionable insights, develop and govern plans for performance improvement goals and development of training programs. - Determine readiness of new hires post-training. - Analyze and report service quality trends. - Participate in calibration sessions. - Assist training and operations team in reviewing training and knowledge base materials. - Assist in defining audit framework and process for new workflows. - Assist in drafting quality assurance policies and procedures. - Design and execute strong governance plans to communicate with the internal customers, stakeholders and clients to gain information, feedback and approval. - Ensure ongoing compliance with quality and industry regulatory requirements. - Develop and maintain a deep understanding of our Marketing Solutions product portfolio and industry knowledge to be able to guide your team through difficult customer engagements - Develop and implement best practices and key metrics for your team to provide world class new customer education and onboarding. - Partner closely with LinkedIn POCs to align goals and incentives for the overall health of the business. - Identify areas of opportunities in our services and contribute to the development of systems, tools, and processes to realize those opportunities. - Influence product enhancements, collaborating closely with marketing, product, and other cross-functional teams. What will you need to succeed? - Excellent communication (written & Verbal). - Coaching. - Have worked as a Sales QA for the last 2 years. - Hands on exposure of B2B sales programs. - Performance Management. - Call & Transaction Audits. - QA Tools. - MS Office. - Google Suite. Qualifications: - 6+ years of professional experience. - 2+ years of work experience as Quality Coach / Analyst. - Excellent communication and interpersonal skills. - Experience in sales,, account management, customer success, marketing, or consulting. - Proven communication skills across multiple channels (e.g., virtual meetings, phone, and email). - Experience building relationships with key influencers and decision-makers. - Lean / Six Sigma Green Belt certified. - Proven ability to work in a fast-paced dynamic environment. - Proven ability to navigate changes. - Knowledge of analytics systems and tools to enhance the quality of delivery to the business. - Experience in data management and monitoring tools and processes. - Proven track record in setting up quality processes. HR Sujata

Hello, We will be having few requirements for Upcoming month in Operations, Training and Quality Domain for Domestic and International BPOs. Location: Kolkata Gurgaon Mumbai Pune Bangalore Hyderabad Kolkata Note : Hiring for 3 to 5 companies, CTC differ from company to company and location wise. Please share your profile with all possible details to assist you perfectly. KeySkills Hiring for : International Voice is Mandatory Exp in Travel/Banking/Insurance/BFSI/Fintech/Trust & Safety/Content Moderation/Collection Hiring for below position. Operations Manager Quality Manager Training Manager Interested candidates, please apply online.

We are Hiring for Service Quality Manager! Role summary : The Manager of Remit Tracking (AR) Quality is responsible for overseeing and enhancing the accuracy, compliance, and overall quality of AR operations. This role involves managing a team of AR professionals, ensuring adherence to regulatory standards, and implementing quality assurance processes. The Manager will collaborate with cross-functional teams to optimize best practices, support revenue cycle operations, and mitigate compliance risks. Education, Experience & Other requirements: Must have minimum 12+ years of experience in handling AR Quality in RCM Graduation : Any Specialization : Accounts Receivable Fluent in communication Should have GB certification or should have good exposure to quality principles Key Responsibilities: 1. Quality Assurance and Compliance : Develop and implement RCM quality standards and audit processes to ensure accuracy and compliance. Stay updated on payer policies, and best industry practices. Monitor and enforce compliance with HIPAA, CMS, and other applicable regulations. 2. Team Leadership and Development : Lead and mentor a team of quality analysts, fostering a culture of continuous learning and improvement. Conduct performance evaluations, provide feedback, and design individualized development plans. Coordinate training programs for QAs to enhance proficiency. 3. Operational Excellence : Analyse accuracy rates and error trends and develop action plans to address gaps. Collaborate with cross functional teams to resolve discrepancies and optimize processes. Establish and track key performance indicators (KPIs) related to quality and process improvement. 4. Data Analysis and Reporting : Provide regular reports on quality metrics to leadership, highlighting trends, issues, and recommended improvements. Conduct root cause analysis of errors to identify systemic issues and propose solutions. 5. Process Improvement : Identify opportunities for process improvements to enhance accuracy, reduce denials, and improve claim turnaround times. Skills: Strong understanding of compliance standards, and regulatory requirements. Exceptional leadership, communication, and interpersonal skills. Proficiency in data analytics tools. An analytical mindset with the ability to interpret complex data and drive actionable insights. Key Competencies: Attention to detail and commitment to high-quality standards. Problem-solving and critical thinking abilities. Ability to manage multiple priorities in a fast-paced environment. Collaborative and proactive approach to cross-functional team interactions. Interested candidates with the above mentioned experience, please share your updated resume to jerlinbetsy.m@accesshealthcare.com