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Quality Auditor upGrad

1.0 - 5.0 years

0 - 0 Lacs

maharashtra

On-site

The Quality Analyst (Calls and Emails) position in the Working Professional business unit at Marol, Mumbai requires a minimum of 1 year of experience. As a Quality Analyst, your primary focus will be on ensuring and improving the quality of customer interactions in sales or customer service processes. This involves conducting audits of transactions, providing feedback to agents, identifying training needs, and working with internal teams to enhance performance, customer satisfaction, and sales outcomes. Additionally, you will be responsible for proactively identifying process gaps and utilizing quality tools to drive continuous improvement. Your key responsibilities will include performing a...

Posted 2 months ago

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