3.0 - 5.0 years

0 Lacs

kakinada, andhra pradesh, india

On-site

About the job About OCS Services OCS is a seasoned player in the oil & gas industry, delivering world-class services across offshore and onshore operations. A joint venture between Planet Energy and BW Offshore, OCS specializes in Operations & Maintenance, Asset Integrity Management, and Integrated Crew Management. With global operations, cutting-edge technology, and a commitment to sustainability, we drive excellence in complex energy projects. Learn more at www.ocs.services Position Overview We are seeking a highly organized and proactive Training Administrator to support the Training & Competency Development team in the upstream oil and gas sector. This role is critical in ensuring that all training and assessment activities are efficiently coordinated, accurately documented, and delivered in compliance with company standards and regulatory requirements. This is an excellent opportunity to play a vital part in building and maintaining a competent workforce, ensuring operational excellence and compliance across upstream oil and gas operations. Key Responsibilities Coordinate, document, and support the delivery of training and competency assessment activities. Ensure compliance with the companys competency assurance framework, client requirements, and industry regulations. Schedule internal and external training programs in line with operational needs and offshore shift patterns. Maintain and update training calendars, communicating schedules to all relevant stakeholders. Administer the Training & Competency Management System (TCMS) to track training completions, certifications, and assessor feedback. Generate reports on training status, renewals, gaps, and assessment progress. Assign statutory, mandatory, e-learning, and awareness training requirements. Prepare and distribute competency assessment tools such as questionnaires, observation checklists, and evidence portfolios. Follow up on outstanding assessments with assessors and candidates to ensure timely completion. Reassign training based on Individual Development Plans (IDPs) and operational requirements. Provide logistical support for training and assessment activities. Distribute training and assessment plans and support audit requirements. Required Qualifications Bachelors degree in Human Resources, Business Administration, Education, or a related discipline (preferred). Professional certifications in Training Administration, Learning & Development, or Competency Management (advantageous). Experience & Skills 35 years of experience in training coordination, administration, or competency management (oil & gas or energy sector preferred). Strong knowledge of training systems, competency frameworks, and regulatory compliance in the upstream sector. Hands-on experience with Training & Competency Management Systems (e.g., TCMS or equivalent). Proven ability to generate accurate reports, maintain training records, and manage renewals. Excellent organizational, communication, and stakeholder management skills. Why Youll Love Working at OCS Mentorship That Matters Learn directly from industry veterans. Collaborative Culture Thrive in a team-first, safety-focused environment. Career Growth Develop your skills through training and real-world challenges. Global Exposure Be part of international energy projects. Show more Show less

Posted 4 days ago

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Quality Team Leader//QTL//International BPO//Voice Process Hiresquad

2.0 - 7.0 years

6 - 9 Lacs

Bengaluru, Karnataka, India

On-site

Hiresquad Resources is looking for an experienced Quality Team Leader//QTL//International BPO//Voice Process , ready to step into a Supervisor Quality / Quality Team Leader role within a leading BPO's International Voice Process. If you have a solid background in quality leadership within the international voice domain, a deep understanding of quality matrices, and experience with 7 QC tools, we invite you to drive continuous improvement and ensure exceptional service delivery. Experience Requirements Minimum 1 year of experience as a Quality Lead , with an overall 5+ years of experience in the BPO sector. Must have experience in an International Voice Process. Must be a Quality Team Leader (QTL) on papers. Experience handling a team of Quality Analysts. Strong experience working with QUALITY Matrices . Excellent transactional quality domain knowledge. Good working knowledge of TTQ (Training, Transaction Quality) systems, tools, and technologies . Proven knowledge of analyzing, driving improvement, and innovation. Worked on 7 QC tools . Roles & Responsibilities Drive continuous improvement for Transaction Quality and overall Delivery. Manage claim Quality & Client related KPIs . Evaluate the effectiveness of Transaction Quality (TQ) interventions. Strengthen Quality management processes and frameworks to enhance quality delivery. Accurately capture SLA/SLO metrics and the reporting needs of all clients, setting up/customizing processes to seamlessly meet client expectations. Generate and implement out-of-the-box ideas and Process Improvement initiatives within the account. Drive Process control & Compliance, in addition to managing audit requirements. Ensure that huddle, feedback, and refresher processes are in place and are followed efficiently. Support the Quality and Compliance teams in performing COPC, FMEA, PFCU , and other audits and follow-ups based on observations/misses highlighted. Education Graduate / Postgraduate (any stream). Interested candidates can mail their CV to [HIDDEN TEXT] or call at 8467054123.

Posted 1 month ago

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