4 Training Solutions Jobs

You are looking for a Unit Manager in Process Training based in Bangalore/Pune. In this role, you will be responsible for managing multiple training requirements, designing and delivering training programs, and evaluating their impact. Your expertise in Mortgage Originations will be crucial, along with your ability to optimize training processes and ensure high performance standards. Your responsibilities will include evaluating individual and organizational performance, identifying training needs through stakeholder consultations, and developing customized training solutions. You will also be expected to manage the supply chain efficiently from onboarding new hires to transitioning them to the business, while being adaptable to changing business requirements. To excel in this role, you must possess advanced communication skills, expertise in the Mortgage domain, strong facilitation skills, and the ability to evaluate others effectively. Your proficiency in instructional design, people management, and employee engagement will be essential, along with stakeholder management and Excel skills at an intermediate level. Flexibility, integrity, and accountability are qualities that are highly valued in this position. Ideally, you should hold a graduate degree and have experience or certification in the Mortgage industry, specifically in loan processing and Initial Underwriting in US Residential Mortgages. Your role at Mphasis, a company dedicated to leveraging next-generation technology for global business transformation, will involve working with cutting-edge tools and technologies to deliver hyper-personalized digital experiences to clients and customers. Your contribution to Mphasis" Service Transformation approach will enable businesses to stay competitive in an ever-evolving marketplace.,

As the Learning & Organizational Development (OD) Specialist, you will play a crucial role in being the trusted face of Learning & OD for the Business. Collaboration is key, and your high social quotient will enable you to be a STAR collaborator within the organization. Your responsibility includes articulating the learning strategy and offerings in a way that resonates with the business, staying up-to-date on changing trends to proactively build organizational capabilities. In this role, you will drive Learning initiatives in a fast-paced VUCA (Volatile, Uncertain, Complex, Ambiguous) environment. Leveraging design learning models that align with the organization's appetite will be essential. You will be accountable for branding and creating awareness about learning initiatives in the business, ensuring that the purpose for learning aligns with business needs. Your tasks will involve creating and implementing processes and training solutions that promote learning across all levels of the organization, with a focus on generating a significant impact on the business strategy. Engaging with the Business as a learning and organizational development consultant, you will act as the Learning Advisor, offering guidance where necessary. Monitoring and evaluating learning interventions, programs, metrics, adoption, and coverage will be part of your responsibilities. Additionally, you will identify and drive content creation programs in various business units based on the analysis of learning needs. Driving applied innovation processes and governing bottom-up ideation will be crucial aspects of the role. Furthermore, you will lead capability-building programs aimed at fostering an innovation culture within the organization. Your expertise and experience, with a minimum of 6 years in Product/Manufacturing organizations, will be instrumental in successfully fulfilling the responsibilities of this role.,

You will be responsible for managing multiple training requirements and their implementation while measuring their impact. Your primary focus will be on designing, developing, and delivering training based on past Mortgage Originations experience. You must possess excellent presentation skills and have at least two years of experience in this field. Your duties will also include evaluating individual and organizational performance to ensure that training is meeting business needs and improving overall performance. You will be required to identify training needs by consulting with business stakeholders and conducting needs assessments. Developing and delivering training solutions that align with business requirements, optimizing training processes for efficiency, and managing the supply chain in terms of planning, organizing, and ensuring high conversion and retention rates from onboarding new hires until handover to the business. To excel in this role, you must exhibit agility in both method and approach to address both planned and ad hoc business requirements. Advanced proficiency in Communication Skills (Oral and Written), Evaluating others, Facilitation Skills, People Management, Employee Engagement, Stakeholder Management, and expertise in Mortgage Domain is essential. You should also have intermediate proficiency in Instructional Design, Excel Skills, and be knowledgeable in Flexibility, Integrity, and Accountability. Additionally, you should hold a graduate degree in any field and possess experience or certification in the Mortgage industry, with expertise in loan processing and Initial Underwriting in US Residential Mortgages.,

Primary Responsibilities Functional Competencies: Training Strategies and Approaches Demonstrate knowledge of the business environment and business requirements (e.g., strategy changes, emerging business needs) Collaborate with internal/external business partners using a consultative approach to identify business goals and performance gaps (e.g., leadership, Human Capital, external customers, Vital Signs) Manage the assessment of performance gaps to drive identification of the business need Identify the root cause of performance gaps and the role of training in addressing them, if any Identify non-training solutions to address business needs/performance gaps, where appropriate (e.g., organization design, leadership development, change management, team dynamics) Evaluate learner readiness to tailor planning of training solutions Translate business needs into training/development needs Identify/select appropriate training methodologies and communicate to stakeholders (e.g., leadership, training staff, business partners), in order to drive adoption Leverage all relevant training/development approaches (e.g., learning from experience, learning from others, learning from education) Training Best Practices and Trends Identify current and emerging trends in the training industry (e.g., using Corporate Leadership Council, GeoBase, ASTD, SHRM, eLearning Guild, ISPI) Maintain knowledge of current and planned technology capabilities in the business Maintain awareness of a variety of training delivery modes (Instructor-Led, Computer-Based, blended, webinar) Maintain knowledge of new/emerging learning techniques/technologies (e.g., video conferencing, video streaming, social media, mobile, gaming) Contribute ideas to influence the adoption of technology solutions that enhance training outcomes in the business Apply knowledge of core processes (e.g., Stretch!, development planning, talent management, Vital Signs, MAP, competencies) to support design/delivery of training solutions Share best training practices with applicable stakeholders across the business (e.g., Human Capital, training staff/community, leadership, sales) Drive adoption of training best practices and trends Drive Implementation of Training Solutions Leverage appropriate resources to drive the design, development and delivery of training solutions (Instructional Design Clearinghouse, vendor resources, internal training teams, SMEs) Ensure compliance with established learning processes/procedures (e.g., deployment approaches, ULearn tracking standards, training measurement, AICC, SCORM) Ensure utilization of appropriate learning techniques/technologies to optimize learning impact (Instructor-Led, Computer-Based, blended, web-based, social media, mobile) Drive marketing and communication of available training solutions (e.g., web sites, newsletters, emails, events) to increase participation Develop overall training plans/calendars to communicate and manage training activities/resources Identify and address implementation obstacles/issues as they arise (e.g., scope changes, resource availability, competing priorities, leadership support, low participation) Provide facilitation/support to leadership teams in order to drive achievement of their business goals (e.g., strategic planning, goal identification, change management) Recommend enhancements to our learning processes and systems (e.g., needs assessment process, intake process, online tools) Manage Internal and External Training Staff and Resources Identify and procure training staff and other resources (e.g., equipment, software) Develop/manage training budgets (e.g., forecasts) Ensure that training staff understand how training goals align with business strategies Ensure that training staff adhere to internal processes, procedures and practices Ensure that training staff have access to required tools and information (e.g., system access, training feedback, status updates, response to questions) Lead instructional designers to ensure that designs meet requirements (e.g., business needs, design quality, cost effectiveness, learning objectives) Negotiate vendor contracts to support our business goals (e.g., timelines, staffing, budgets, deliverables) Manage vendor relationships and ensure adherence to contract terms (e.g., Service Level Agreements, Master Service Agreements, Statements of Work) Establish clear lines of communication with all applicable stakeholders, and set appropriate expectations (e.g., vendors, internal partners, leaders, internal facilitators) Manage training projects to ensure proper design, development, implementation and evaluation of training solutions (e.g., timelines, staffing, budgets, deliverables) Partner with global training units to coordinate and integrate activities of global training staff, as appropriate (e.g., awareness, recruiting, onboarding, training, work direction, infrastructure alignment) Evaluate and Communicate Training Value/Impact Collaborate with leadership to champion training and development as business priorities Develop strategies to help leaders create a working environment conducive to the delivery, application and impact of training (e.g., change management, MAP development goals, Vital Signs, Talent Management) Identify and implement practices to measure training impact and help leaders ensure that training is applied on the job (e.g., Metrics That Matter, Level III evaluations, follow-up surveys, development actions, learner assessments) Analyze training evaluation data to measure training effectiveness and linkage to job performance (e.g., Metrics That Matter, informal feedback from participants/trainers, client satisfaction scores, Net Promoter Scores) Monitor/analyze training metrics/data/trends, and communicate areas needing attention to applicable stakeholders (e.g., trainers, designers, leaders, Human Capital, external training clients) Identify and implement improvements to learning solutions (e.g., processes, procedures, materials, techniques, curricula) to enhance learning effectiveness and business impact Develop/analyze/contribute to Learning Investment Portfolios to drive strategic decisions regarding allocation of training dollars Drive metric-based continuous improvement in learning and business outcomes (e.g., performance linkage, return on investment Required Qualifications College Graduate 15+ Years of Experience Provider Coding 5+ years of experience in training in Provider Coding Ability to own end to end process of Training Positions in this family are involved in assessing training and organizational development needs, developing training programs, and/or conducting training sessions Positions in this function are responsible for management of one or all of the Training functions of Design, Delivery and Delivery - Operational Ability to provide leadership to and is accountable for the performance of managers and/or senior level professional staff Impact of work is most often at the operational or local business unit or market level Ability to develop functional, market level, and/or site strategy, plans, production and/or organizational priorities Ability to identify and resolve technical, operational and organizational problems outside own team Product, service or process decisions are most likely to impact entire functions and/or customer accounts (internal or external)