1 - 3 years
0 Lacs
Posted:1 week ago|
Platform:
On-site
Full Time
Role & responsibilities
Monitor and evaluate voice interactions for quality assurance.identify process gaps and provide actionable feedback to agents.Maintain audit records and prepare quality reports.Collaborate with training and operations teams to improve service quality.Ensure adherence to company standards and compliance guidelines.Conduct calibration sessions to align with quality parameters.Preferred candidate profile Minimum 1 year of experience as a quality analyst on papers.Proficient in MS Office.Excellent analytical and listening skills.
IMARQUE SOLUTIONS PVT. LTD.
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3e-05 - 4e-05 Lacs P.A.
3e-05 - 4e-05 Lacs P.A.
