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Teleperformance (TP) logo
Quality Training Real Estate Teleperformance (TP)

2.0 - 7.0 years

3 - 6 Lacs

hyderabad

Work from Office

Role & responsibilities Monitor Transactions, emails, chats and any other customer interaction channels Achieve the target number of monitors for their respective processes Provide feedback to teams based on the agent performance Coach the Executives on the evaluations done to improve their Collection capabilities Conduct briefings to the teams Conduct floor improvement activities on a regular basis Use trends to identify training needs and developing action plans Report results of evaluations to Quality/Operations Run analysis on contact evaluations and highlight trends Work closely with the teams to achieve Quantitative and Qualitative targets specified by the Client Ensure regular meeting...

Posted 2 days ago

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