262 Training Programs Jobs - Page 11

Zonal Training Manager - Axis Bank Relat.. ABG85856 Financial Services Maharashtra Posted On 25 Apr 2025 End Date 09 May 2025 Required Experience 8 - 12 years ShareApply Basic Section No. Of Position 1 Grade 8 Level Team Leader Organisational Industry -- Function -- Skills Skill Sales Mentoring Team Handling Minimum Qualification Under Graduate CERTIFICATION No data available About The Role Job Purpose: The primary purpose of this position is to implement the training architecture and roadmap for the assigned region for TPD channels. This role involves managing a team to train sales staff and enhance regional productivity through specific capability development interventions. It aims to build skills and improve performance to meet business objectives. Job Context & Major Challenges: Context: The position focuses on implementing and managing training for TPD channels across the assigned region, contributing directly to sales staff capability and regional performance. Challenges: Customizing training delivery to cater to the diverse needs of a large number of channel partners. Ensuring optimal resource allocation for maximum productivity. Dealing with ad hoc training requirements and the need for quick adaptation to new practices. Key Result Areas (KRA): Co-creation, Implementation & Institutionalization of Training: Design and develop training architecture for the region based on local channel behavior, competencies, and market needs. Align stakeholders to achieve productivity goals. Manage regulatory changes and ensure smooth transitions with proper assessments. Managing Training Delivery: Ensure standardization of content delivery and adherence to predefined processes. Analyze feedback from stakeholders and take corrective actions. Ensure timely delivery of training programs according to the set calendar. Stakeholder Engagement & Alignment: Engage regularly with key distributors to identify and address specific training needs. Provide ongoing support to distributors with differing business models. Team Development: Conduct regular trainer development reviews. Provide coaching, feedback, and corrective actions to ensure team effectiveness. Reporting & Adherence to Guidelines: Ensure the timely submission of training-related reports and processes. Strict adherence to reporting schedules and training delivery timelines. Key Relationships: Internal: Sales team, Product team, and Compliance departments for content and process approvals, regular feedback, and internal coordination. External: Channel Partners, Vendors, and Training Facilities for collaboration, external vendor management, and training needs analysis. This role requires excellent coordination, strong leadership, and the ability to adapt to the dynamic needs of the sales training landscape. The successful candidate will be instrumental in building a competent sales team and achieving the regional business goals.

Job Responsibilities: Lead and Inspire: Manage, mentor, and motivate a team of Real Estate Relationship Managers (RMs) to consistently meet or exceed sales targets. Strategic Sales Leadership: Design and implement effective sales strategies, training programs, and operational processes to drive team performance. Performance Management: Monitor team KPIs, provide ongoing coaching and actionable feedback, and conduct structured performance reviews. Individual Development: Collaborate with each RM to develop tailored growth plans, ensuring alignment with both individual and organizational goals. Team Culture: Foster a high-performance, collaborative, and positive team environment to enhance engagement and productivity. Market Insight: Stay up to date with real estate trends, competitor activities, and industry developments to guide strategic decisions and provide market intelligence. Client Escalations & Negotiations: Support RMs with complex negotiations and manage escalated client concerns to ensure customer satisfaction and retention. Qualifications: Experience: Proven success in real estate sales and team leadership, with a strong record of achieving or surpassing targets. Leadership Skills: Demonstrated ability to lead, coach, and develop high-performing sales teams. Communication: Excellent interpersonal, verbal, and written communication skills. Industry Knowledge: Deep understanding of the real estate market, sales processes, and client engagement strategies. Education: Bachelors degree in Business, Real Estate, or a related field preferred.

Technical Trainer Summary Apply Now Hyderabad Full-Time 3-5 years Responsibilities Develop and deliver technical training programs for employees. Create training materials, guides, and resources. Conduct hands-on workshops and virtual training sessions. Assess employee progress and provide feedback. Stay updated on industry trends and update training programs accordingly. Qualifications Develop and deliver technical training programs for employees. Create training materials, guides, and resources. Conduct hands-on workshops and virtual training sessions. Assess employee progress and provide feedback. Stay updated on industry trends and update training programs accordingly. Skills Strong communication and presentation skills. Expertise in the relevant technology domain (e.g., programming, cloud, etc.). Experience in instructional design and e-learning platforms. Ability to simplify complex technical concepts. Excellent organizational and planning skills.

Role & responsibilities : As a Sales Executive at MindCypress , you will play a pivotal role in driving revenue growth through proactive sales outreach and effective customer engagement. Working closely with our support team, you will leverage various platforms to generate leads and convert them into enrolled participants for our professional training courses. Your responsibilities will include: Conducting outbound sales calls to leads provided by the support team, educating them about our programs, and persuading them to enroll. Building and maintaining strong relationships with potential participants to understand their learning needs and provide tailored solutions. Collaborating with the marketing team to develop targeted sales campaigns and strategies to attract new customers and retain existing ones. Job description Role & responsibilities As a Sales Executive at MindCypress, you will play a pivotal role in driving revenue growth through proactive sales outreach and effective customer engagement. Working closely with our support team, you will leverage various platforms to generate leads and convert them into enrolled participants for our professional training courses. Your responsibilities will include: Conducting outbound sales calls to leads provided by the support team, educating them about our programs, and persuading them to enroll. Building and maintaining strong relationships with potential participants to understand their learning needs and provide tailored solutions. Collaborating with the marketing team to develop targeted sales campaigns and strategies to attract new customers and retain existing ones. Achieving sales targets and key performance indicators (KPIs) set by the management, demonstrating consistent performance and exceeding expectations. Providing exceptional customer service throughout the sales process, addressing inquiries, resolving concerns, and ensuring a positive experience for all participants. Keeping abreast of industry trends, competitor activities, and market developments to identify opportunities for business growth and optimization. Preferred candidate profile Proven experience in sales or customer service roles, preferably in the education or training industry. Strong communication and interpersonal skills, with the ability to build rapport and influence decision-making. Goal-oriented mindset with a track record of meeting or exceeding sales targets and KPIs. Excellent negotiation and persuasion abilities, coupled with a customer-centric approach. Self-motivated and results-driven, with a passion for driving business growth and achieving success. Familiarity with CRM software (ZOHO) and sales automation tools is a plus. Bachelor's degree in Business Administration, Marketing, or related field is preferred Perks and benefits Competitive salary with performance-based incentives. Comprehensive training and ongoing professional development opportunities. Opportunity to work in a dynamic and collaborative team environment. Exciting career growth prospects with a leading provider of professional training courses. Client Name: Mindcypress (www.mindcypress.com)

Company Name - Compunnel Working Days - 5 days working (Saturday and Sunday Fixed Off) Timings - 7pm - 4am (Night Shifts) Locations- Noida Job Description:- • Proven experience in designing and delivering training programs, workshops .• Strong presentation, communication, and interpersonal skills. Ability to understand and address client needs, offering strategic recommendations and solutions. • Proficient in performance management. • Flexibility to travel to other locations as required. • Conduct needs assessments, evaluate training effectiveness, and make necessary adjustments. • Stay updated on industry trends, best practices to enhance training content. • Should have an understanding of call and communication quality • Collaborate with internal teams to identify client needs and develop training materials and resources. • Deliver engaging and impactful training sessions, workshops, and seminars on-site or virtually. For further assistance can reach at prasang.rai@compunnel.com or 8595748474. www.compunnel.com Thank you Prasang Rai Talent Acquisition Specialist Email : prasang.rai@compunnel.com Phone : +91-1203238800 C4, Sec-58, Noida, UP 201307, India.

About The Role RESPONSIBILITIES: Project Management: Identifying customer impacting issues, working out and implementing solutions and process improvements to increase the customer satisfying rate. Assist in developing and implementing training programs to improve the quality and productivity of the team. Drive process improvements to enhance the operational efficiency of the site. Understanding and effectively utilizing the resources provided by the internal systems, departments, policies and procedures. Development analysis and improvement of new strategies and procedures. The Manager will have the ability to develop, plan and implement short and long term goals. Independently build relationship with cross functional teams to enable skill/team performance and improve customer service. People Management: Leading and developing a team of 50 - 60 associates; responsible for the overall direction, performance management, coordination and evaluation of the team and responsible for driving process improvements not only in respective teams but across skill. Lead and drive the continuous improvement culture through lean projects. Identifying and eliminating barriers to accuracy, productivity, and quality. Carrying out supervisory responsibilities in accordance with policies and procedures; additional responsibilities include interviewing, training and motivating employees; planning, assigning and directing work; rewarding and disciplining employees; and effective conflict resolution Mentoring and act as a resource to new managers and expedite their learning curve also devise action plan to develop and groom team leads into future CS Managers. Leading Site level initiatives , Primary owner of functional responsibilities that impact overall site like Performance Related Pay, transportation etc and may require interface with other sites in network Communicating policies to associates and become the primary information source for staff; following-up to ensure compliance and consistency; taking corrective action as necessary and documenting the issue and actions taken. Expected to be 2nd in line to the Senior Operation managers and at times might be required to perform delegated duties of Senior operations managers Develop and Achieve performance goals and objectives in line with the network wide vision and goals. QUALIFICATIONS: Bachelors Degree an MBA is a Huge plus 10 plus years of relevant supervisory experience. Advanced computer skills using a variety of programs highly desired. Candidate need to be in people management Role. OTHER REQUIRED SKILLS: Demonstrated ability to build, develop, direct, and manage a group of people. Ability to support Business and provide solutions to customer pain points Ability to organize, prioritize and schedule work assignments Ability to make administrative and procedural decisions Proven ability to manage reporting and analysis Demonstrated passion for delivering a positive customer experience, and maintain composure in difficult situations. Ability to effectively and efficiently complete difficult goals or assignments can adapt well to changing circumstances, direction, and strategy Strong interpersonal and communication skills. Proficient in MS office Exceptional skills in data manipulation and analysis Ability and desire to relocate to take advantage of future growth opportunities

About The Role Job Title: CLC Practice- Training and Development Location: Mumbai/Pune Job Overview: As a CLC Practice Trainer in our Training and Development team, you'll lead the design and delivery of advanced KYC training for experienced professionals with 8+ years in the field. Your role involves collaborating with cross-functional teams, incorporating industry insights into modules, and contributing to process enhancements. Your expertise ensures our workforce stays abreast of KYC regulations, and your assessments measure the effectiveness of training, contributing to continuous improvement. If you're a seasoned KYC professional passionate about knowledge transfer, we invite you to shape our team's expertise and drive success in a dynamic environment. Responsibilities: Training Program Development: Design, develop, and deliver comprehensive KYC training programs for employees at various levels. Stay updated on industry best practices and regulations to incorporate into training modules. Experienced KYC Training: Conduct specialized training sessions for experienced professionals in the KYC domain, focusing on advanced concepts and practical applications. Provide mentorship and guidance to junior trainers within the team. Content Creation: Develop engaging training materials, including presentations, case studies, and assessments, tailored to the needs of experienced KYC professionals. Collaborate with subject matter experts to ensure accuracy and relevance of training content. KYC Process Improvement: Work closely with KYC operations teams to identify areas for process improvement and incorporate relevant insights into training programs. Provide feedback on the effectiveness of training initiatives and suggest adjustments as needed. Assessment and Evaluation: Create assessments and evaluation metrics to measure the success and impact of training programs. Analyze training outcomes and provide recommendations for continuous improvement. Qualifications: Bachelor's degree in Finance, Business, or a related field. Minimum of 8+ years of hands-on experience as a trainer in KYC operations within the financial industry. In-depth knowledge of KYC regulations, AML (Anti-Money Laundering), and CDD (Customer Due Diligence) processes. Strong analytical skills with the ability to identify patterns and anomalies. Excellent articulation and presentation skills. Preferred Qualifications: Certification in Training and Development or a related field. Previous experience in content creation/design Experience in using e-learning platforms and technology for training delivery. Previous experience in mentoring or coaching junior trainers About Us eClerx Financial Markets offers consulting, technological innovation, and process management expertise to uniquely solve operational challenges for financial organizations worldwide. With nearly two decades of industry experience, complemented by smart automation and robotics, our team of experts delivers holistic solutions across the trade lifecycle, change management, data analytics, compliance, cash securities operations, document digitization and generation, and outreach.

About The Role Job Title Quality Analyst Job Summary We are seeking a skilled and detail-oriented BPO Quality Analyst for ourVoiceProcess to ensure the highest standards of customer service and operational excellence. As a Quality Analyst, you will be responsible for monitoring and assessing the quality ofvoice interactions between our customer service representatives and customers. Your primary focus will be to analyzevoice transcripts, provide feedback, and identify areas for improvement to enhance customer satisfaction and achieve key performance indicators. Responsibilities: Monitor and evaluatevoice interactions between customer service representatives and customers to ensure adherence to quality standards and company guidelines. Analyzevoice transcripts for accuracy, completeness, and compliance with established protocols and procedures. Identify and assess customer service representatives' performance gaps and areas for improvement based on quality metrics and performance standards. Provide constructive and timely feedback to customer service representatives on theirvoice interactions, highlighting areas of strength and areas needing improvement. Collaborate with the training team to develop and deliver training programs to address knowledge and skill gaps identified during quality evaluations. Maintain accurate records of quality evaluations, performance metrics, and feedback provided to customer service representatives. Generate comprehensive reports on quality performance, trends, and improvement opportunities for management review. Participate in calibration sessions with other quality analysts to ensure consistent evaluation and scoring ofvoice interactions. Stay updated with industry best practices and trends in customer service andvoice processes to continuously improve the quality evaluation process. Collaborate with team leads and operations managers to implement quality improvement initiatives and achieve performance targets. Requirements: Bachelor's degree in any discipline or equivalent work experience in a customer service or BPO environment. Proven experience as a Quality Analyst in a BPO setting, preferably with experience invoice process evaluation. Excellent verbal and written communication skills with a keen eye for detail. Strong analytical and problem-solving abilities to assessvoice interactions and identify areas for improvement. Familiarity with quality monitoring tools andvoice platforms. Ability to work independently and as part of a team, managing multiple priorities and deadlines effectively. Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and experience generating reports. Knowledge of customer service principles and practices. Strong coaching and mentoring skills to provide feedback and guidance to customer service representatives. Flexibility to adapt to changing business needs and work in shifts, if required. The Quality Analyst plays a crucial role in maintaining the highest standards of customer service and ensuring operational excellence in thevoice process. If you have a passion for quality, excellent analytical skills, and a desire to drive continuous improvement, we encourage you to apply for this position.

About The Role The candidate must possess in-depth functional knowledge of the process area and apply it to operational scenarios to provide effective solutions. He/she must be able to identify discrepancies and propose optimal solutions by using a logical, systematic, and sequential methodology. It is vital to be open-minded towards inputs and views from team members and to effectively lead, control, and motivate groups towards company objects. Additionally, he/she must be self-directed, proactive, and seize every opportunity to meet internal and external customer needs and achieve customer satisfaction by effectively auditing processes, implementing best practices and process improvements, and utilizing the frameworks and tools available. Goals and thoughts must be clearly and concisely articulated and conveyed, verbally and in writing, to clients, colleagues, subordinates, and supervisors. Process Manager Roles and responsibilities: Part visual storyteller, part designer, part content creator, you will be responsible to create, enhance and support diverse and complex pre-sales and post sales threads and collateral development initiatives. Presentations/Collaterals for sales contexts/meetingsYou will be required to collaborate with strategists, subject matter experts and consultants to storyboard and create engaging and aesthetically intuitive presentations for various sales contexts and client meetings (pitches, workshops, point of views, response to request for proposals (RFPs), QBRs, SBRs etc). These presentations or collaterals are typically emailed /presented to CXO level and/or technical audiences in leading companies across the world. As part of this, you will occasionally pursue quick hits (with turnaround times as short as a day) and more frequently work on detailed work spanning a few days. Collaborate with peers and internal teams to source and create case studies, mock dashboards and sample deliverables to augment pitch decks and content readiness for upcoming pursuits. Multi-Format Sales & Marketing CollateralsStoryboard and create multi-format content/collaterals in the form of brochures, infographics, product sheets, sell sheets, banners, teasers, product demos and product videos. In addition, you will be required to support program-level initiatives such as newsletters and internal training programs. You will be responsible for organizing, managing and governing the steady stream of collaterals being produced and evangelized both internally and externally, in line with the processes defined by the team. Create and maintain a library of presentation templates for internal and external use Check and balance templates to ensure they are up-to-date and in line with company or client branding. Technical and Functional Skills Bachelors Degree with 5+ years of experience in presentation design and/or a creative visualizer role in sales and marketing contexts Strong knowledge and proficiency of presentation software such as PowerPoint (must-have), and Prezi (good-to-have) Proficiency with the Adobe Creative Suite (Aftereffects, Illustrator, InDesign) and a sound understanding of interoperability processes Proven talent in creative and visual thinking Excellent verbal and written communication skills Proven talent for transforming complex information into simple yet striking visualizations. An impressive portfolio (please share the link) that showcases what you would bring to this role

About The Role Job Title Quality Analyst Job Summary We are seeking a skilled and detail-oriented BPO Quality Analyst for ourVoiceProcess to ensure the highest standards of customer service and operational excellence. As a Quality Analyst, you will be responsible for monitoring and assessing the quality ofvoice interactions between our customer service representatives and customers. Your primary focus will be to analyzevoice transcripts, provide feedback, and identify areas for improvement to enhance customer satisfaction and achieve key performance indicators. Responsibilities: Monitor and evaluatevoice interactions between customer service representatives and customers to ensure adherence to quality standards and company guidelines. Analyzevoice transcripts for accuracy, completeness, and compliance with established protocols and procedures. Identify and assess customer service representatives' performance gaps and areas for improvement based on quality metrics and performance standards. Provide constructive and timely feedback to customer service representatives on theirvoice interactions, highlighting areas of strength and areas needing improvement. Collaborate with the training team to develop and deliver training programs to address knowledge and skill gaps identified during quality evaluations. Maintain accurate records of quality evaluations, performance metrics, and feedback provided to customer service representatives. Generate comprehensive reports on quality performance, trends, and improvement opportunities for management review. Participate in calibration sessions with other quality analysts to ensure consistent evaluation and scoring ofvoice interactions. Stay updated with industry best practices and trends in customer service andvoice processes to continuously improve the quality evaluation process. Collaborate with team leads and operations managers to implement quality improvement initiatives and achieve performance targets. Requirements: Bachelor's degree in any discipline or equivalent work experience in a customer service or BPO environment. Proven experience as a Quality Analyst in a BPO setting, preferably with experience invoice process evaluation. Excellent verbal and written communication skills with a keen eye for detail. Strong analytical and problem-solving abilities to assessvoice interactions and identify areas for improvement. Familiarity with quality monitoring tools andvoice platforms. Ability to work independently and as part of a team, managing multiple priorities and deadlines effectively. Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and experience generating reports. Knowledge of customer service principles and practices. Strong coaching and mentoring skills to provide feedback and guidance to customer service representatives. Flexibility to adapt to changing business needs and work in shifts, if required. The Quality Analyst plays a crucial role in maintaining the highest standards of customer service and ensuring operational excellence in thevoice process. If you have a passion for quality, excellent analytical skills, and a desire to drive continuous improvement, we encourage you to apply for this position.

Objective: The trainer's role is to gracefully align participants with the company's inspiring vision and unwavering mission. By skillfully transferring knowledge, they amplify productivity, while engaging employees through engaging and diverse learning methods, complemented by recognition and rewards. As a catalyst for transformation, they ignite positive change, empowering participants to deliver an unparalleled customer experience to our esteemed guests Roles and Responsibilities Training Program Development: Designing and developing training programs and materials that align with the learning objectives and needs of the participants. This includes creating training modules, presentations, handouts, and other resources. Training Delivery: Conducting training sessions or workshops either in person, virtually, or through online platforms. Delivering training content effectively, engaging participants, and adapting the delivery style to meet the learning preferences of the audience. Knowledge Transfer: Transferring knowledge and skills to participants through effective communication, demonstrations, and practical exercises. Ensuring that the training content is clear, relevant, and easily understandable by the participants. Assessing Training Needs: Identifying the training needs of individuals or teams through assessments, surveys, or interviews. Analyzing performance gaps and designing training interventions to address those gaps. Learning Evaluation: Assessing the effectiveness of training programs by conducting evaluations, such as quizzes, tests, or surveys, to measure participants' learning outcomes. Collecting feedback and making improvements based on evaluation results. Individual Support and Coaching: Providing individual support and coaching to participants as needed. Addressing their questions, concerns, and providing guidance to reinforce learning and application in real-life scenarios. Training Administration: Handling administrative tasks related to training, such as scheduling sessions, managing training materials and resources, maintaining participant records, and coordinating logistics for training events. Professional Development: Keeping up to date with industry trends, best practices, and new training methodologies. Continuously developing personal skills and knowledge to enhance training effectiveness. Collaboration and Communication: Collaborating with other trainers, subject matter experts, and stakeholders to ensure training programs align with organizational goals and requirements. Communicating effectively with participants, supervisors, and management to provide progress updates and address any training-related issues. Training Evaluation and Improvement: Conducting post-training evaluations and analyzing feedback to assess the impact and effectiveness of training programs. Using this information to make improvements and adjustments to future training initiatives Desired Candidate Profile Subject Matter Expert: In-depth knowledge and expertise in the subject matter being taught, enabling trainer to deliver accurate and relevant information to participants. Strong Communication Skills: Excellent verbal and written communication skills to convey information clearly, engage participants, and adapt communication style to suit different audiences. Presentation and Facilitation Skills: The ability to deliver engaging presentations, facilitate discussions, and create an interactive learning environment that encourages participation and knowledge retention. Active Listening: Being attentive and actively listening to participants' questions, concerns, and feedback. Responding effectively and creating an inclusive learning environment. Adaptability: The capacity to adapt training methods, content, and delivery to meet the diverse learning styles, needs, and preferences of participants. Empathy and Patience: Demonstrating empathy towards participants' learning challenges, being patient in addressing their queries, and providing support throughout the learning process. Organizational and Time Management: Effectively planning and organizing training sessions, managing training materials, and ensuring timely delivery of content within the allocated time frame. Interpersonal Skills: Building rapport with participants, establishing a positive and respectful learning environment, and fostering collaborative relationships. Problem-Solving: Being able to identify and address challenges or obstacles that may arise during training sessions, adapting on the spot, and finding creative solutions. Evaluation and Feedback: The ability to assess learning outcomes, collect feedback, and evaluate the effectiveness of training programs. Using this information to continuously improve and enhance future training initiatives. Continuous Learning: A commitment to ongoing professional development, staying updated with industry trends, new technologies, and innovative training methodologies. Preferred language Tamil and Kannada A minimum of 5-8 years of professional experience in various roles, preferably with a strong emphasis on soft skills development

We are looking for Manager-who can Champion training process and its effective implementation and tracking to sales and service organizations (direct and distributors) globally to enable achieving intended sales and service. Desired Qualification : Bachelors degree in Mechanical Engineering, Industrial Engineering, or a related field Desired Qualification: 8-10 years of experience in technical L&D, sales or after market areas or technical selling/service training experience globally. Preparation and delivery of training content globally Preparation of technical training framework for a B2B industrial machinery Experience in measurement of training effectiveness Interested candidates can share your updated cv's to sountharya.karnan@elgi.com