35 Training Operations Jobs - Page 2

We are seeking a proactive and detail-oriented Learning & Development Executive on a contract basis to support our HR team in designing, developing, and implementing learning initiatives. The ideal candidate will have experience in creating training content, managing LMS platforms, and assisting with end-to-end L&D operations in a corporate setup. Role & responsibilities Assist in designing and developing engaging training content (presentations, e-learning, manuals, etc.) Manage and update the Learning Management System (LMS) including scheduling, enrollment, and tracking learner progress Coordinate with internal departments and external trainers for training sessions Monitor training effectiveness and prepare reports for HR leadership Support HR in implementing onboarding and induction programs Maintain training records and compliance documentation Contribute to continuous improvement of training programs based on feedback and business needs Key Skills : Strong content creation & writing skills (PPTs, manuals, e-learning modules) Hands-on experience with LMS platforms (e.g., Moodle, SuccessFactors, etc.) Basic knowledge of instructional design principles Excellent communication and coordination skills Proficient in MS Office (especially PowerPoint and Excel) High attention to detail and time management

Key Responsibilities New business Transition/Knowledge Acquisition , Transfer and Training BAU . Work with the Training leads (Group Manager / Sr Group Manager) to ensure smooth running of training Operations Attends meetings WBR /MBR within the program or with another department whenever necessary Meet & Greet with New Hire Batches EWS New Hire programs Manage internal stake holders Manage multiple teams and by providing by driving KPI Manage training metrics and impact to business metric TNI/ TNA process and make recommendations for process improvements Liaise with stakeholders to identify process improvement projects and launch it end to end with collaboration Create value for the team by acting as a consultant for operations and identifying process improvement and quality related initiatives Analyzing data and suggesting measures towards improving revenue generation for the function Maintain vertical hygiene by ensuring reports, data and documents are in place Promote standardization by creating & maintaining Training documentation Promote behavioral training programs and promote the programs in order to ensure maximum participation Act as a mentor for the team and hold the team together by promoting an environment of learning and team work Manage Training MIS for accounts Ensure training documentation is in place and processes are followed Look for opportunities to reduce people dependencies and move towards automation and digitization

NOTE - If Interested mail me your updated CV on Karishmap@itm.edu or can contact at 84339 73130 Organization: ITM Skills University (https://www.itm.edu/) Job Location: - Navi Mumbai SPECIALIZED KNOWLEDGE AND SKILLS: Ability to grasp the domain requirement and customize training practices. Excellent written/verbal communication skills and significant experience presenting to Students Facilitation, Trainer and presentation skills Strong work ethics, self-sufficient & highly organized Researches, writes, organize and present a variety of training sessions (i.e. Team Building & Train the Trainer). Ability to work independently but guided by documented procedures, with appropriate support. Job Descriptions: Plans, schedules and conducts pre-licensing training for all prospective life advisors. Coordinates with external training institutes for offline classroom training being conducted for Students Schedules BFSI training programs and publishes the calendar as per the system. Maintains a record of all training programs and participants and publishes relevant MIS Remains abreast of all advisors, agency partners and employees vis--vis the gaps in training needs and designs a developmental plan covering all of them Conduct Life Cycle based training programs for Students in line like Agency Partners & Sales Managers Develop, implement, manage and supervise the Annual Training Plan. Excellent Execution Skills

Hi, Greetings from ReSource Pro!!! Interested candidates can also share your CV to the below email. Hina_Taj@resourcepro.in Job Description - Client Specialist, SDU, India I. Basic Information Job Title: Client Specialist Report to: AM - Service Delivery Department: Service Delivery Unit Location: Bangalore, India II. Purpose of the Position Processes complex tasks, implements new tasks and/or manages existing tasks without supervision . Provides guidance, instruction and direction to the team of client associates and client analysts. Ensures to maintain and meet the quality and quantity standards, with timelines. Responsible for meeting quality, quantity, and timeliness requirements. III. Principal Responsibilities Responsibilities Responsibility Area (E.g. Budgeting & Planning, Team Management, etc.) Description (Do in order to/to ) 1.Operates a variety of client systems and performs complex tasks and activities without supervision following information security policies, procedures and guidelines. Meets and exceeds client performance standards. 2.Interacts with co-workers and supervisors to audit and troubleshoot to meet client needs in a timely manner. Takes initiative to find solutions and works effectively as a member of the team. 3.Develops and implements procedures to meet quality, quantity, and timeliness standards. 4.Composes clear, polite, and well-organized emails to communicate with clients. Anticipates client needs proactively and takes initiative. 5.Coaches less-experienced staff in learning procedures and insurance knowledge. 6.Analyzes the root cause of processing problems and keeps team and supervisor, and client informed of issues and solutions. The above responsibilities are not inclusive. Other responsibilities may be assigned to this job position depending on business needs IV. Minimum Qualifications Experience: 5+ years at least and 1.5+ years as a Team Lead or SME Education Background: Bachelor Degree (Major) Skills: Auditing, Training, Quality check, SOP creation, Process Transition, Escalation management, Performance management, Attrition and Shrinkage.

Purpose of Manager-Training role: As a training manager, you are accountable for managing the operations learning needs at the branches (PAN India). Works closely with business operations team to create and execute successful learning path of employees according to the business requirements. As an Manager-Training, you are expected to: 1. As a Team Leader, the incumbent will develop training content & deliver training programs. Should cover skills, competencies & etiquettes required in process and workflows for new hires & existing employees through online/classroom/on-the-Job mode. 2. Ensure effectiveness of training programmes and take required measure to bridge the gaps. 3. Plan and execute monthly/quarterly/yearly training plans and calendars. 4. Examine the level of knowledge by designing & conducting Certifications, Assessments & Knowledge Checks on a timely basis. 5. Work in close coordination with business heads for implementing the training interventions at national level. 6. Execute timely training interventions including Self Learning Courses, Knowledge checks, PAN India sessions and Training Need Initiatives (TNI) every month. 7. Manage the internal operations team to execute operations training requirements. 8. Publish daily/weekly/fortnightly training reports. To be successful in the Manager-Training role you are required to have: 1. Excellent Verbal & Written communication in both Hindi & English 2. Proficiency in Microsoft Office and writing emails, & comfortable while working on like Camtasia, Canva, and other content development tools. 3. Proactive & multitasker, who can manage tasks and manage time efficiently in a fast paced, changing work environment 4. Experience of handling the team of trainers. Must to have Attitude: 1. Customer Orientation 2. Sense of Ownership and Accountability. 3. Result orientation 4. Emotional intelligence for working in a Team. 5. Professional development by focusing on self-learning. Qualification: 1. Full time MBA Experience: 1. 10to 12 years of experience in Training & Development Key Interactions: External Branch teams. Regional Leadership Regional Sales & Operations Team. Business leads and CXOs. Internal Regional Training Managers and respective teams. Functional training leads and respective teams. HR Team.

Key Responsiblities - - Develop and implement training modules for Field Executives (TFE) and the Quality Control (QC) team. - Conduct training sessions to address incorrect ticket closures and ensure compliance with standard procedures. - Train the field team on new products, operational SOPs, and best practices for resolving tickets accurately. - Monitor and assess training effectiveness through feedback and performance analysis. - Collaborate with the operations team to update and improve training content. - Maintain training records and generate reports using Excel and Google Sheets. Requirements: - Graduate degree in any discipline. - 2-3 years of experience in a training role, preferably in operations or field training. - Proficiency in Excel and Google Sheets. - Strong communication and presentation skills. - Ability to develop structured training modules and deliver hands-on training sessions. - Problem-solving skills and attention to detail.

Job Description: Technical Training Academy Head overseeing training initiatives across a cluster of pharmaceutical sites in India: As the Technical Training Academy Head, you will lead the development and execution of training programs across multiple pharmaceutical sites within a cluster. Your role is critical in enhancing employee skills, ensuring compliance, and driving operational excellence. Here are your key responsibilities: Strategic Planning : Collaborate with senior management to define the vision and strategy for technical training. Align training initiatives with business goals and industry best practices. Training Program Development : Design and curate training content for various roles (production, quality control, engineering, etc.). Develop comprehensive training modules covering technical skills, compliance, and safety. Training Delivery : Oversee training sessions, workshops, and webinars. Ensure effective knowledge transfer to employees at all levels. Quality and Compliance : Emphasize adherence to Good Manufacturing Practices (GMPs) and regulatory requirements. Monitor training effectiveness and address gaps. Resource Management : Allocate resources (trainers, facilities, materials) efficiently. Collaborate with site-specific training coordinators. Stakeholder Engagement : Work closely with HR, department heads, and site leaders. Understand specific training needs for each company. Continuous Improvement : Evaluate training outcomes and adjust programs as needed. Foster a culture of learning and skill development. Qualifications and Skills Experience : Proven track record in technical training or related roles. Leadership : Strong leadership skills to guide a team of trainers and coordinators. Communication : Excellent verbal and written communication. Industry Knowledge : Familiarity with pharmaceutical manufacturing processes. Adaptability : Ability to navigate diverse organizational cultures.

Key Responsibilities: Collaborate with leaders, stakeholders, and centers of excellence to align HR training initiatives with business needs. Oversee operations of the Learning Academy with a focus on employee and dealer development and ensure optimal facility upkeep. Develop content and talent frameworks to support learning interventions. Manage external partnerships for training development and delivery. Lead leadership development efforts tailored to various leadership levels. Liaise with educational partners for senior leadership programs. Maintain detailed documentation of training programs and their objectives. Implement assessment and development centers to identify and nurture key talent. Design functional leadership development tracks for emerging leaders. Facilitate leadership competency training for managers. Coordinate new employee onboarding programs. Deploy and manage learning management system modules. Promote self-paced e-learning throughout the organization. Track learning budgets and manage associated costs. Evaluate regional learning offerings and manage nomination and approval processes. Ensure timely payments to vendors and perform variance analysis of budget vs. actuals. Maintain dashboards and manage data related to learning metrics. Transversal Responsibilities: Ensure all decisions and actions reflect the organizations core values, principles, and social commitments. Partner with business and functional leaders to promote and embody organizational values and guiding principles. Support diversity initiatives across gender, age, culture, and nationality dimensions in all aspects of work. Should be a Graduate Plus MBA in Management with 14-18 years of experience in L&D Function.

Key Responsibilities: Collaborate with leaders, stakeholders, and centers of excellence to align HR training initiatives with business needs. Oversee operations of the Learning Academy with a focus on employee and dealer development and ensure optimal facility upkeep. Develop content and talent frameworks to support learning interventions. Manage external partnerships for training development and delivery. Lead leadership development efforts tailored to various leadership levels. Liaise with educational partners for senior leadership programs. Maintain detailed documentation of training programs and their objectives. Implement assessment and development centers to identify and nurture key talent. Design functional leadership development tracks for emerging leaders. Facilitate leadership competency training for managers. Coordinate new employee onboarding programs. Deploy and manage learning management system modules. Promote self-paced e-learning throughout the organization. Track learning budgets and manage associated costs. Evaluate regional learning offerings and manage nomination and approval processes. Ensure timely payments to vendors and perform variance analysis of budget vs. actuals. Maintain dashboards and manage data related to learning metrics. Transversal Responsibilities: Ensure all decisions and actions reflect the organizations core values, principles, and social commitments. Partner with business and functional leaders to promote and embody organizational values and guiding principles. Support diversity initiatives across gender, age, culture, and nationality dimensions in all aspects of work. Should be a Graduate Plus MBA in Management with 14-18 years of experience in L&D Function.

Hi, Greetings from ReSource Pro!!! Interested candidates can also share your CV to the below email. Hina_Taj@resourcepro.in Job Description - Client Analyst, SDU, India I. Basic Information Job Title: Client Analyst Report to: AM - Service Delivery Department: Service Delivery Unit Location: Bangalore, India II. Purpose of the Position Processes complex tasks, implements new tasks and/or manages existing tasks without supervision . Provides guidance, instruction and direction to the team of client associates and client analysts. Ensures to maintain and meet the quality and quantity standards, with timelines. Responsible for meeting quality, quantity, and timeliness requirements. III. Principal Responsibilities Responsibilities Responsibility Area (E.g. Budgeting & Planning, Team Management, etc.) Description (Do in order to/to ) 1.Operates a variety of client systems and performs complex tasks and activities without supervision following information security policies, procedures and guidelines. Meets and exceeds client performance standards. 2.Interacts with co-workers and supervisors to audit and troubleshoot to meet client needs in a timely manner. Takes initiative to find solutions and works effectively as a member of the team. 3.Develops and implements procedures to meet quality, quantity, and timeliness standards. 4.Composes clear, polite, and well-organized emails to communicate with clients. Anticipates client needs proactively and takes initiative. 5.Coaches less-experienced staff in learning procedures and insurance knowledge. 6.Analyzes the root cause of processing problems and keeps team and supervisor, and client informed of issues and solutions. The above responsibilities are not inclusive. Other responsibilities may be assigned to this job position depending on business needs IV. Minimum Qualifications Experience: 3-5 years Education Background: Bachelor Degree (Major) Skills: Auditing, Training, Quality check, SOP creation, Process Transition, Escalation management, Performance management, Attrition and Shrinkage.