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1.0 - 3.0 years
5 - 9 Lacs
Kolkata
Work from Office
Role Purpose The purpose of this role is to execute the process and drive the performance of the team on the key metrices of the process. Do Ensure process is executed as per the client contract Conduct briefings before every shift to drive focus on key metrices and debrief at the end of the shift to drive focus of the team on quality and adherence to contract compliance processes Prepare notes from the huddle meetings and share it with the team Prepare and share the performance data of the team with the client at the end of the shift Interact with the client and prepare note to share updates and changes with the team Review the performance on the key process metrices and conduct RCA to improve quality parameters Prepare presentation on weekly and monthly performance data for the manager to be shared with the client Collaborate and influence internal key stakeholders to manage and resolve issues to ensure fulfillment and flawless delivery of projects Be part of the discussion between manager and WFM team on forecast and number of agents required Organize fun hours on Friday for the team to promote team engagement Identify opportunities for automation within the account and share it with the manager Provide details and data to the automation team to support the automation initiative Drive performance of the team on the identified metrices of the process Review last 6-8 weeks performance data (RAG) and identify low performers Provide feedback and coach the outliers/ low performers to improve their performance metrices Prepare Performance Coaching & Counselling Plan (PCCP) to document and support the low performers Handhold the employees on performance on process and monitor for improvements Identify training needs for new joiners especially and track their daily progress Conduct process trainings as well as refresher trainings are provided to bridge the capability gap or if there is any change from the clients end Stakeholder Interaction & Management Coordinate with internal and external stakeholders to ensure compliance and quality in the delivery for accounts Interact and engage with the client manager to communicate and update progress against account plan, project delivery etc. Participate in monthly review meetings with Account Delivery leadership updating them on the status and progress of the account Work with quality team to ensure the quality improvements as per the delivery standards of the contract Provide timely assistance in case of an escalation and support resolution of escalations/ issues Effective Team Management Resourcing Hire adequate and right resources for the team Talent Management Ensure adequate onboarding and training for the team members to enhance capability & effectiveness Build an internal talent pool and ensure their career progression within the organization Manage team attrition Drive diversity in leadership positions Performance Management Set goals for the team, conduct timely performance reviews and provide constructive feedback to own direct reports Ensure that the Performance Nxt is followed for the entire team Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Mandatory Skills: Medical Info & Product Support(PQCM). Experience: 1-3 Years.
Posted 1 month ago
5.0 - 8.0 years
10 - 14 Lacs
Chennai
Work from Office
We are looking to fill Project Lead position for product migration assignment. Project Lead position for product migration assignment will be remote and require no travel. The Project Lead will act as a primary contact to external customers (Physicians and Hospitals) while working closely with cross-functional teams to manage product migration tasks. The role will be responsible for planning, coordinating and managing Revenue Cycle solutions product migration activities. Primary responsibilities of a Project Lead include: Manage the product implementation of existing clients adding new business or modifying current business Responsible for client outreach to kick off the product implementation/migration process Present project plan to client on product modules to be implemented per signed contract Set client expectations and define scope of product migration activities Responsible to educate client on best practices and guide them through the product migration phase Manage all communication with the client including conducting meetings and conference calls Must be responsible for the coordination, communication and accurate reporting of all migration related activities under the supervision of Program Manager Facilitates training needs, schedules client training and reports on training completed Ability to manage multiple projects concurrently with aggressive timeframes Complete projects within set timelines while mitigating risks that could cause the project to delay. Manage detailed work plans, schedules and client status reports. Responsible for tracking and managing client product migration deliverables Responsible for gathering client requirements and collaborating with internal departments to resolve issues related to the client product migration Ensure successful hand-off to client services group for on-going support post product migration Collaborate with internal departments to resolve client questions and issues during product migration Responsible for keeping the project on track and in scope, anticipating and assessing project issues Responsible for developing resolutions working with the team and management, to meet productivity, quality, and client-satisfaction goal
Posted 1 month ago
3.0 - 6.0 years
4 - 8 Lacs
Jodhpur
Work from Office
Roles and Responsibilities: Responsible for identifying and assessing training needs within an organization, developing training plans, and implementing various training methods to enhance employee skills and performance. Monitor, evaluate, and score outbound and inbound calls against established quality assurance standards. Identify and assess future and current training needs through job analysis and consultation with line managers. Audit calls to gauge call quality and gather actionable insights. Give feedback for the audited calls to drive quality and conversion improvement. Publish reports based on audit findings. Draw an overall or individualized training and development plan that addresses needs and expectations. Prepare and present performance analysis, QA reports, and/or other information on quality performance. Train, onboard, and evaluate new auditors. Monitor employee performance and response to training. Evaluate employee performance to gauge where skills are lacking. Develop training manuals that target tangible results. Conduct effective induction and orientation sessions. Monitor and evaluate the training programs effectiveness, success, and ROI periodically and report on them. Collaborate with various departments to ensure employees receive the necessary training and design training documents. Able to manage team 8-10 auditors. Skills Required: Excellent communication and leadership skills. MS Office proficiency Strong writing and record-keeping ability for reports and training manuals. Proven work experience as a sales trainer and auditor. Ability to plan, multi-task, and manage time effectively.
Posted 1 month ago
5.0 - 8.0 years
7 - 10 Lacs
Pune
Work from Office
Training Consultant L1 Role Purpose An individual contributor or People manager managing DMs and/or AMs. Working with internal and external stakeholders who would consult him/her for finding solutions to various business problems - training. Do 1.Plans, designs, develops, delivers and certifies trainers & master trainer on adult learning principles, facilitation skills & coaching skills 2.Collaborates with LOBs and cross- functional project teams to identify training needs 3.Conducts needs assessments to identify and evaluate training needs, develop training and instructional solutions, and assess training 4.Provides and/or assists with consulting in all aspects related to training for organization-wide initiatives and projects; participates in the design, development and implementation of training programs of a broad organizational scope. 5.Plans, designs, develops, delivers and consults on various training projects and instructional programs, using instructor-led, train-the trainer, electronic/web-based, and/or multimedia training methods and formats. 6.Recommends and/or implements innovative solutions, modifications and enhancements to training programs. 7.Lead and deliver consulting engagements including client expectation management, quality control and delivery assurance, issue management, client insight and value capture, work planning and execution, and effective client communications 8.Researches and studies advancements in learning management systems (LMS), educational technologies, and instructional design methods; evaluates the effectiveness of training and development programs, utilizing appropriate data collection instruments and procedures. 9.Recommends and/or implements innovative solutions, modifications and enhancements to technology training programs; facilitates and encourages the adoption of technical platforms to enhance the delivery of academic and/or instructional content. Deliver Capacity to work and contribute to a team environment as well as work independently Strong organizational skills, ability to work with multiple groups to perform Application mapping with multiple groups. Possess good delivery and execution skills, and able to resolve dependencies and conflicts Manage multiple tasks in a dynamic, deadline-driven environment. Captivate, Storyline or similar content designing & authoring tools Training analytics to design training solutions Mandatory Skills: Organizational Change Management.
Posted 1 month ago
5.0 - 8.0 years
7 - 10 Lacs
Hyderabad
Work from Office
We are looking to fill Project Lead position for product migration assignment. Project Lead position for product migration assignment will be remote and require no travel. The Project Lead will act as a primary contact to external customers (Physicians and Hospitals) while working closely with cross-functional teams to manage product migration tasks. The role will be responsible for planning, coordinating and managing Revenue Cycle solutions product migration activities. Primary responsibilities of a Project Lead include Manage the product implementation of existing clients adding new business or modifying current business Responsible for client outreach to kick off the product implementation/migration process Present project plan to client on product modules to be implemented per signed contract Set client expectations and define scope of product migration activities Responsible to educate client on best practices and guide them through the product migration phase Manage all communication with the client including conducting meetings and conference calls Must be responsible for the coordination, communication and accurate reporting of all migration related activities under the supervision of Program Manager Facilitates training needs, schedules client training and reports on training completed Ability to manage multiple projects concurrently with aggressive timeframes Complete projects within set timelines while mitigating risks that could cause the project to delay. Manage detailed work plans, schedules and client status reports. Responsible for tracking and managing client product migration deliverables Responsible for gathering client requirements and collaborating with internal departments to resolve issues related to the client product migration Ensure successful hand-off to client services group for on-going support post product migration Collaborate with internal departments to resolve client questions and issues during product migration Responsible for keeping the project on track and in scope, anticipating and assessing project issues Responsible for developing resolutions working with the team and management, to meet productivity, quality, and client-satisfaction goal Mandatory Skills: SAP Financial Accounting & Controlling.
Posted 1 month ago
8.0 - 10.0 years
7 - 11 Lacs
Bengaluru
Work from Office
Role Training and development manager should devise plans and approach aligned to organizational training strategy, oversee its implementation and assess its outcomes. Identify training and developmental needs and drive suitable training initiatives that delivers successful business outcomes. Works across many departments to get employees up to speed in both their specific vertical, and the overall needs of the Account. Have backgrounds in business, leadership, human resources, development and education. Include enhancing employees skills, performance, productivity and quality of work DO Identifying and assessing future and current training needs Drawing an overall or individualized training approach Deploying a different variety of training methods for specified needs and outcomes Identify and assess future and current training needs through job analysis, career paths, annual performance appraisals and consultation with line managers Conduct effective induction and orientation sessions Monitor and evaluate training programs effectiveness, success and ROI periodically and report on them Manage training budget Provide opportunities for ongoing development Resolve any specific problems and tailor training programs as necessary Maintain a keen understanding of training trends, developments and best practices Mandatory Skills: Training (Ops).
Posted 1 month ago
3.0 - 4.0 years
1 - 4 Lacs
Pune
Work from Office
About The Role Role Definition: An individual contributor working with internal and external stakeholders who would consult him/her for finding solutions to various business problems - related to training, Knowledge Management and Other Training support. ? Roles and Responsibilities Plans, designs, develops, delivers and certifies trainers on learning principles, facilitation skills & coaching skills Deliver Domain Training (Specification : Finance and Accounts - which includes rich experience and knowledge in Record to Report, experience in PTP and overall understanding on RTR, PTP & OTC) Additional value - skilled in Communications trainings and Need base trainings Content Management - Create Training content Plays the role of Knowlege Manager (Complete governance on Knowledge Management) Collaborates with LOBs and cross-functional project teams to identify training needs. Conducts needs assessments to identify and evaluate training needs, develop training and instructional solutions, and assess training Provides and/or assists with consulting in all aspects related to training for organization-wide initiatives and projects; participates in the design, development and implementation of training programs of a broad organizational scope. Plans, designs, develops, delivers and consults on various training projects and instructional programs, using instructor-led, train-the trainer, electronic/web-based, and/or multimedia training methods and formats. Recommends and/or implements innovative solutions, modifications and enhancements to training programs. Lead and deliver consulting engagements including client expectation management, quality control and delivery assurance, issue management, client insight and value capture, work planning and execution, and effective client communications Research and studies advancements in learning management systems (LMS), educational technologies, and instructional design methods; evaluates effectiveness of training and development programs, utilizing appropriate data collection instruments and procedures. Recommends and/or implements innovative solutions, modifications and enhancements to technology training programs; facilitates and encourages the adoption of technical platforms to enhance the delivery of academic and/or instructional content. Transition Support - Primary responsible to Govern & report out on KA/KT and accreditation status Participate in the governance call to highlight on the Transition progress (KA/KT Status, SOP Status and Accreditation) Co-Ordinate with Client/Stake holders on Transition updates. ? Certifications and Assessments N/A Education Graduation (Preferred - B.COM or MBA Finance or Inter or Semi Qualified) Knowledge Must Have Rich Knowledge in Accounts and Finance Hands-on experience in Microsoft Office applications including Word, Excel and PowerPoint, particularly as used in the development of instructional content and analytics for designing training solutions Ability to interpret educational needs and develop effective instructional design and media solutions. Extensive working knowledge in designing, developing, implementing, and evaluating training plans, curricula, and methodology. Comprehensive knowledge of current instructional theories and principles applicable to both online and instructor-led learning programs Ability to communicate effectively, both verbally and in writing, and to work effectively with a wide range of constituencies in a diverse community. Advanced analytical, business acumen and critical thinking skills. Project management and presentation skills and the ability to resolve complex problems and issues. Previous customer facing experience Good to have Transition experience in F&A domain. Proficiency in Captivate, Storyline or similar content designing & authoring tools Proficiency in Training analytics to design training solutions Good to have Worked with international and/or domestic accounts for a variety of LoBs – travel, technical support, retail, etc. Hands-on experience in Microsoft Office applications including Word, Excel and PowerPoint, particularly as used in the development of instructional content ? Experience Must Have Domain - 3- 4 years Finance and Accounts (Experience in training Finance and accounts related topics or having experience in F&A domain) Ability to communicate effectively, both verbally and in writing, and to work effectively with a wide range of constituencies in a diverse community. Advanced analytical, business acumen and critical thinking skills. Project management and presentation skills and the ability to resolve complex problems and issues. Demonstrated ability to train adult learners and novice computer users required. Training delivery experience. Good to have Worked with international and accounts for a variety of Industries, travel, technical support, retail, etc. Hands-on experience in Microsoft Office applications including Word, Excel and PowerPoint, particularly as used in the development of instructional content Previous customer facing experience. Behavioral Skills and Attributes Capacity to work and contribute to a team environment as well as work independently Strong organizational skills, ability to work with multiple groups to perform Application mapping with multiple groups. Possess good delivery and execution skills, and able to resolve dependencies and conflicts Ability to manage multiple tasks in a dynamic, deadline-driven environment. ?
Posted 1 month ago
5.0 - 10.0 years
10 - 14 Lacs
Pune
Work from Office
? Manage the product implementation of existing clients adding new business or modifying current business Responsible for client outreach to “kick off” the product implementation/migration process Present project plan to client on product modules to be implemented per signed contract Set client expectations and define scope of product migration activities Responsible to educate client on best practices and guide them through the product migration phase Manage all communication with the client including conducting meetings and conference calls Must be responsible for the coordination, communication and accurate reporting of all migration related activities under the supervision of Program Manager Facilitates training needs, schedules client training and reports on training completed Ability to manage multiple projects concurrently with aggressive timeframes Complete projects within set timelines while mitigating risks that could cause the project to delay. Manage detailed work plans, schedules and client status reports. Responsible for tracking and managing client product migration deliverables Responsible for gathering client requirements and collaborating with internal departments to resolve issues related to the client product migration Ensure successful hand-off to client services group for on-going support post product migration Collaborate with internal departments to resolve client questions and issues during product migration Responsible for keeping the project on track and in scope, anticipating and assessing project issues Responsible for developing resolutions working with the team and management, to meet productivity, quality, and client-satisfaction goal
Posted 1 month ago
4.0 - 8.0 years
5 - 9 Lacs
Kolkata
Work from Office
Wipro Limited (NYSEWIT, BSE507685, NSEWIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. About The Role Role Purpose The purpose of this role is to execute the process and drive the performance of the team on the key metrices of the process. ? Do Ensure process is executed as per the client contract Conduct briefings before every shift to drive focus on key metrices and debrief at the end of the shift to drive focus of the team on quality and adherence to contract compliance processes Prepare notes from the huddle meetings and share it with the team Prepare and share the performance data of the team with the client at the end of the shift Interact with the client and prepare note to share updates and changes with the team Review the performance on the key process metrices and conduct RCA to improve quality parameters Prepare presentation on weekly and monthly performance data for the manager to be shared with the client Collaborate and influence internal key stakeholders to manage and resolve issues to ensure fulfillment and flawless delivery of projects Be part of the discussion between manager and WFM team on forecast and number of agents required Organize fun hours on Friday for the team to promote team engagement Identify opportunities for automation within the account and share it with the manager Provide details and data to the automation team to support the automation initiative ? Drive performance of the team on the identified metrices of the process Review last 6-8 weeks performance data (RAG) and identify low performers Provide feedback and coach the outliers/ low performers to improve their performance metrices Prepare Performance Coaching & Counselling Plan (PCCP) to document and support the low performers Handhold the employees on performance on process and monitor for improvements Identify training needs for new joiners especially and track their daily progress Conduct process trainings as well as refresher trainings are provided to bridge the capability gap or if there is any change from the client’s end ? Stakeholder Interaction & Management Coordinate with internal and external stakeholders to ensure compliance and quality in the delivery for accounts Interact and engage with the client manager to communicate and update progress against account plan, project delivery etc. Participate in monthly review meetings with Account Delivery leadership updating them on the status and progress of the account Work with quality team to ensure the quality improvements as per the delivery standards of the contract Provide timely assistance in case of an escalation and support resolution of escalations/ issues ? Effective Team Management Resourcing Hire adequate and right resources for the team Talent Management Ensure adequate onboarding and training for the team members to enhance capability & effectiveness Build an internal talent pool and ensure their career progression within the organization Manage team attrition Drive diversity in leadership positions Performance Management Set goals for the team, conduct timely performance reviews and provide constructive feedback to own direct reports Ensure that the Performance Nxt is followed for the entire team Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Mandatory Skills: Claims_Processing. Experience1-3 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.
Posted 1 month ago
1.0 - 3.0 years
10 - 14 Lacs
Mumbai
Work from Office
Wipro Limited (NYSEWIT, BSE507685, NSEWIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. About The Role _x000D_ We are looking to fill Project Lead position for product migration assignment. Project Lead position for product migration assignment will be remote and require no travel. The Project Lead will act as a primary contact to external customers (Physicians and Hospitals) while working closely with cross-functional teams to manage product migration tasks. The role will be responsible for planning, coordinating and managing Revenue Cycle solutions product migration activities. Primary responsibilities of a Project Lead include ? _x000D_ Manage the product implementation of existing clients adding new business or modifying current business Responsible for client outreach to “kick off” the product implementation/migration process Present project plan to client on product modules to be implemented per signed contract Set client expectations and define scope of product migration activities Responsible to educate client on best practices and guide them through the product migration phase Manage all communication with the client including conducting meetings and conference calls Must be responsible for the coordination, communication and accurate reporting of all migration related activities under the supervision of Program Manager Facilitates training needs, schedules client training and reports on training completed Ability to manage multiple projects concurrently with aggressive timeframes Complete projects within set timelines while mitigating risks that could cause the project to delay. Manage detailed work plans, schedules and client status reports. Responsible for tracking and managing client product migration deliverables Responsible for gathering client requirements and collaborating with internal departments to resolve issues related to the client product migration Ensure successful hand-off to client services group for on-going support post product migration Collaborate with internal departments to resolve client questions and issues during product migration Responsible for keeping the project on track and in scope, anticipating and assessing project issues Responsible for developing resolutions working with the team and management, to meet productivity, quality, and client-satisfaction goal ? _x000D_ ? _x000D_ ? _x000D_ Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.
Posted 1 month ago
8.0 - 10.0 years
4 - 8 Lacs
Hyderabad
Work from Office
About The Role Training Consultant L1 Role Purpose An individual contributor or People manager managing DMs and/or AMs. Working with internal and external stakeholders who would consult him/her for finding solutions to various business problems - training. Do 1. Plans, designs, develops, delivers and certifies trainers & master trainer on adult learning principles, facilitation skills & coaching skills 2. Collaborates with LOBs and cross- functional project teams to identify training needs 3. Conducts needs assessments to identify and evaluate training needs, develop training and instructional solutions, and assess training 4. Provides and/or assists with consulting in all aspects related to training for organization-wide initiatives and projects; participates in the design, development and implementation of training programs of a broad organizational scope. 5. Plans, designs, develops, delivers and consults on various training projects and instructional programs, using instructor-led, train-the trainer, electronic/web-based, and/or multimedia training methods and formats. 6. Recommends and/or implements innovative solutions, modifications and enhancements to training programs. 7. Lead and deliver consulting engagements including client expectation management, quality control and delivery assurance, issue management, client insight and value capture, work planning and execution, and effective client communications 8. Researches and studies advancements in learning management systems (LMS), educational technologies, and instructional design methods; evaluates the effectiveness of training and development programs, utilizing appropriate data collection instruments and procedures. ? 9. Recommends and/or implements innovative solutions, modifications and enhancements to technology training programs; facilitates and encourages the adoption of technical platforms to enhance the delivery of academic and/or instructional content. Deliver Capacity to work and contribute to a team environment as well as work independently Strong organizational skills, ability to work with multiple groups to perform Application mapping with multiple groups. Possess good delivery and execution skills, and able to resolve dependencies and conflicts Manage multiple tasks in a dynamic, deadline-driven environment. Captivate, Storyline or similar content designing & authoring tools Training analytics to design training solutions ? ? ? Mandatory Skills: Training. Experience8-10 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.
Posted 1 month ago
5.0 - 8.0 years
10 - 14 Lacs
Hyderabad
Work from Office
About The Role We are looking to fill Project Lead position for product migration assignment. Project Lead position for product migration assignment will be remote and require no travel. The Project Lead will act as a primary contact to external customers (Physicians and Hospitals) while working closely with cross-functional teams to manage product migration tasks. The role will be responsible for planning, coordinating and managing Revenue Cycle solutions product migration activities. Primary responsibilities of a Project Lead include ? Manage the product implementation of existing clients adding new business or modifying current business Responsible for client outreach to “kick off” the product implementation/migration process Present project plan to client on product modules to be implemented per signed contract Set client expectations and define scope of product migration activities Responsible to educate client on best practices and guide them through the product migration phase Manage all communication with the client including conducting meetings and conference calls Must be responsible for the coordination, communication and accurate reporting of all migration related activities under the supervision of Program Manager Facilitates training needs, schedules client training and reports on training completed Ability to manage multiple projects concurrently with aggressive timeframes Complete projects within set timelines while mitigating risks that could cause the project to delay. Manage detailed work plans, schedules and client status reports. Responsible for tracking and managing client product migration deliverables Responsible for gathering client requirements and collaborating with internal departments to resolve issues related to the client product migration Ensure successful hand-off to client services group for on-going support post product migration Collaborate with internal departments to resolve client questions and issues during product migration Responsible for keeping the project on track and in scope, anticipating and assessing project issues Responsible for developing resolutions working with the team and management, to meet productivity, quality, and client-satisfaction goal ? ? ? Mandatory Skills: SAP Financial Accounting & Controlling. Experience5-8 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.
Posted 1 month ago
5.0 - 10.0 years
10 - 14 Lacs
Bengaluru
Work from Office
? Manage the product implementation of existing clients adding new business or modifying current business Responsible for client outreach to “kick off” the product implementation/migration process Present project plan to client on product modules to be implemented per signed contract Set client expectations and define scope of product migration activities Responsible to educate client on best practices and guide them through the product migration phase Manage all communication with the client including conducting meetings and conference calls Must be responsible for the coordination, communication and accurate reporting of all migration related activities under the supervision of Program Manager Facilitates training needs, schedules client training and reports on training completed Ability to manage multiple projects concurrently with aggressive timeframes Complete projects within set timelines while mitigating risks that could cause the project to delay. Manage detailed work plans, schedules and client status reports. Responsible for tracking and managing client product migration deliverables Responsible for gathering client requirements and collaborating with internal departments to resolve issues related to the client product migration Ensure successful hand-off to client services group for on-going support post product migration Collaborate with internal departments to resolve client questions and issues during product migration Responsible for keeping the project on track and in scope, anticipating and assessing project issues Responsible for developing resolutions working with the team and management, to meet productivity, quality, and client-satisfaction goal
Posted 1 month ago
5.0 - 10.0 years
10 - 14 Lacs
Hyderabad
Work from Office
? Manage the product implementation of existing clients adding new business or modifying current business Responsible for client outreach to “kick off” the product implementation/migration process Present project plan to client on product modules to be implemented per signed contract Set client expectations and define scope of product migration activities Responsible to educate client on best practices and guide them through the product migration phase Manage all communication with the client including conducting meetings and conference calls Must be responsible for the coordination, communication and accurate reporting of all migration related activities under the supervision of Program Manager Facilitates training needs, schedules client training and reports on training completed Ability to manage multiple projects concurrently with aggressive timeframes Complete projects within set timelines while mitigating risks that could cause the project to delay. Manage detailed work plans, schedules and client status reports. Responsible for tracking and managing client product migration deliverables Responsible for gathering client requirements and collaborating with internal departments to resolve issues related to the client product migration Ensure successful hand-off to client services group for on-going support post product migration Collaborate with internal departments to resolve client questions and issues during product migration Responsible for keeping the project on track and in scope, anticipating and assessing project issues Responsible for developing resolutions working with the team and management, to meet productivity, quality, and client-satisfaction goal
Posted 1 month ago
5.0 - 8.0 years
10 - 14 Lacs
Mumbai
Work from Office
Wipro Limited (NYSEWIT, BSE507685, NSEWIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. About The Role _x000D_ We are looking to fill Project Lead position for product migration assignment. Project Lead position for product migration assignment will be remote and require no travel. The Project Lead will act as a primary contact to external customers (Physicians and Hospitals) while working closely with cross-functional teams to manage product migration tasks. The role will be responsible for planning, coordinating and managing Revenue Cycle solutions product migration activities. Primary responsibilities of a Project Lead include ? _x000D_ Manage the product implementation of existing clients adding new business or modifying current business Responsible for client outreach to “kick off” the product implementation/migration process Present project plan to client on product modules to be implemented per signed contract Set client expectations and define scope of product migration activities Responsible to educate client on best practices and guide them through the product migration phase Manage all communication with the client including conducting meetings and conference calls Must be responsible for the coordination, communication and accurate reporting of all migration related activities under the supervision of Program Manager Facilitates training needs, schedules client training and reports on training completed Ability to manage multiple projects concurrently with aggressive timeframes Complete projects within set timelines while mitigating risks that could cause the project to delay. Manage detailed work plans, schedules and client status reports. Responsible for tracking and managing client product migration deliverables Responsible for gathering client requirements and collaborating with internal departments to resolve issues related to the client product migration Ensure successful hand-off to client services group for on-going support post product migration Collaborate with internal departments to resolve client questions and issues during product migration Responsible for keeping the project on track and in scope, anticipating and assessing project issues Responsible for developing resolutions working with the team and management, to meet productivity, quality, and client-satisfaction goal ? _x000D_ ? _x000D_ ? _x000D_ Mandatory Skills: Project Management_x000D_. Experience5-8 Years_x000D_. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.
Posted 1 month ago
6.0 - 10.0 years
8 - 12 Lacs
Hyderabad
Work from Office
About The Role : We are looking to fill Project Lead position for product migration assignment. Project Lead position for product migration assignment will be remote and require no travel. The Project Lead will act as a primary contact to external customers (Physicians and Hospitals) while working closely with cross-functional teams to manage product migration tasks. The role will be responsible for planning, coordinating and managing Revenue Cycle solutions product migration activities. Primary responsibilities of a Project Lead include: Manage the product implementation of existing clients adding new business or modifying current business Responsible for client outreach to "kick off" the product implementation/migration process Present project plan to client on product modules to be implemented per signed contract Set client expectations and define scope of product migration activities Responsible to educate client on best practices and guide them through the product migration phase Manage all communication with the client including conducting meetings and conference calls Must be responsible for the coordination, communication and accurate reporting of all migration related activities under the supervision of Program Manager Facilitates training needs, schedules client training and reports on training completed Ability to manage multiple projects concurrently with aggressive timeframes Complete projects within set timelines while mitigating risks that could cause the project to delay. Manage detailed work plans, schedules and client status reports. Responsible for tracking and managing client product migration deliverables Responsible for gathering client requirements and collaborating with internal departments to resolve issues related to the client product migration Ensure successful hand-off to client services group for on-going support post product migration Collaborate with internal departments to resolve client questions and issues during product migration Responsible for keeping the project on track and in scope, anticipating and assessing project issues Responsible for developing resolutions working with the team and management, to meet productivity, quality, and client-satisfaction goal
Posted 1 month ago
6.0 - 10.0 years
8 - 12 Lacs
Gurugram
Work from Office
Wipro Limited (NYSE:WIT, BSE:507685, NSE:WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. About The Role : We are looking to fill Project Lead position for product migration assignment. Project Lead position for product migration assignment will be remote and require no travel. The Project Lead will act as a primary contact to external customers (Physicians and Hospitals) while working closely with cross-functional teams to manage product migration tasks. The role will be responsible for planning, coordinating and managing Revenue Cycle solutions product migration activities. Primary responsibilities of a Project Lead include: Manage the product implementation of existing clients adding new business or modifying current business Responsible for client outreach to "kick off" the product implementation/migration process Present project plan to client on product modules to be implemented per signed contract Set client expectations and define scope of product migration activities Responsible to educate client on best practices and guide them through the product migration phase Manage all communication with the client including conducting meetings and conference calls Must be responsible for the coordination, communication and accurate reporting of all migration related activities under the supervision of Program Manager Facilitates training needs, schedules client training and reports on training completed Ability to manage multiple projects concurrently with aggressive timeframes Complete projects within set timelines while mitigating risks that could cause the project to delay. Manage detailed work plans, schedules and client status reports. Responsible for tracking and managing client product migration deliverables Responsible for gathering client requirements and collaborating with internal departments to resolve issues related to the client product migration Ensure successful hand-off to client services group for on-going support post product migration Collaborate with internal departments to resolve client questions and issues during product migration Responsible for keeping the project on track and in scope, anticipating and assessing project issues Responsible for developing resolutions working with the team and management, to meet productivity, quality, and client-satisfaction goal Reinvent your world.We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.
Posted 1 month ago
1.0 - 3.0 years
1 - 3 Lacs
Chennai
Work from Office
IITM Pravartak Technologies Foundation is looking for Training Coordinator to join our dynamic team and embark on a rewarding career journey Identifying training needs and developing training plans and schedules Coordinating with trainers and subject matter experts to develop training materials Scheduling training sessions and communicating training details to participants Monitoring training progress and evaluating training effectiveness Providing feedback to trainers and participants to ensure continuous improvement Maintaining training records and ensuring compliance with training requirements Developing and maintaining training budgets Managing training logistics, including facilities, equipment, and materials Excellent communication and interpersonal skills
Posted 1 month ago
4.0 - 5.0 years
2 - 6 Lacs
Noida
Work from Office
Surgical Notes is hiring a ASC Medical Coding Specialist/QA to assist with accurate and timely coding for our ambulatory surgical clients. The ideal candidate has excellent organizational skills, communication skills, with the desire and ability to learn quickly. Working as a part of the team to meet deadlines, but also being able to work independently is crucial to success in this position. Our organization prides itself on being built upon a set of strong core values. We are looking for a candidate who will actively exhibit these core values: Service Excellence, Transparency, Teamwork, Accountability, Hard work, and Positive Attitude. External Title: Medical Coding Specialist/QA Internal Title: IND Coding Individual Contributor III Reports to: Manager, Coding Quality Responsibilities: Conduct regular audits of medical coding work to ensure accuracy and compliance with coding guidelines, regulations, and organizational policies Provide constructive feedback to lead/trainer based on audit findings. Collaborate with coding trainers and lead to address training needs identified during QA audits Maintain accurate and detailed records of QA audits and feedback Provide other services as needed to assist in effective operations of the compliance program Communicate QA findings and trends to relevant stakeholders Have a pro-active and positive approach when working with clients to identify areas where further work may be required, for example training or more specialised audit. Daily production coding based on department needs Other responsibilities as assigned. Role Information: Full-Time Hourly Non-Exempt Working within our business operating hours of India (IST) Eligible for Benefits Remote: The minimum bandwidth requirements are 2 Mbps upload and 2 Mbps download speeds. The recommended bandwidth requirements are 10 Mbps upload and 30 Mbps download speeds. Roles and Responsibilities Surgical Notes is hiring a ASC Medical Coding Specialist/QA to assist with accurate and timely coding for our ambulatory surgical clients. The ideal candidate has excellent organizational skills, communication skills, with the desire and ability to learn quickly. Working as a part of the team to meet deadlines, but also being able to work independently is crucial to success in this position. Our organization prides itself on being built upon a set of strong core values. We are looking for a candidate who will actively exhibit these core values: Service Excellence, Transparency, Teamwork, Accountability, Hard work, and Positive Attitude. External Title: Medical Coding Specialist/QA Internal Title: IND Coding Individual Contributor III Reports to: Manager, Coding Quality Responsibilities: Conduct regular audits of medical coding work to ensure accuracy and compliance with coding guidelines, regulations, and organizational policies Provide constructive feedback to lead/trainer based on audit findings. Collaborate with coding trainers and lead to address training needs identified during QA audits Maintain accurate and detailed records of QA audits and feedback Provide other services as needed to assist in effective operations of the compliance program Communicate QA findings and trends to relevant stakeholders Have a pro-active and positive approach when working with clients to identify areas where further work may be required, for example training or more specialised audit. Daily production coding based on department needs Other responsibilities as assigned. Role Information: Full-Time Hourly Non-Exempt Working within our business operating hours of India (IST) Eligible for Benefits Remote: The minimum bandwidth requirements are 2 Mbps upload and 2 Mbps download speeds. The recommended bandwidth requirements are 10 Mbps upload and 30 Mbps download speeds. Surgical Notes is hiring a ASC Medical Coding Specialist/QA to assist with accurate and timely coding for our ambulatory surgical clients. The ideal candidate has excellent organizational skills, communication skills, with the desire and ability to learn quickly. Working as a part of the team to meet deadlines, but also being able to work independently is crucial to success in this position. Our organization prides itself on being built upon a set of strong core values. We are looking for a candidate who will actively exhibit these core values: Service Excellence, Transparency, Teamwork, Accountability, Hard work, and Positive Attitude. External Title: Medical Coding Specialist/QA Internal Title: IND Coding Individual Contributor III Reports to: Manager, Coding Quality Responsibilities: Conduct regular audits of medical coding work to ensure accuracy and compliance with coding guidelines, regulations, and organizational policies Provide constructive feedback to lead/trainer based on audit findings. Collaborate with coding trainers and lead to address training needs identified during QA audits Maintain accurate and detailed records of QA audits and feedback Provide other services as needed to assist in effective operations of the compliance program Communicate QA findings and trends to relevant stakeholders Have a pro-active and positive approach when working with clients to identify areas where further work may be required, for example training or more specialised audit. Daily production coding based on department needs Other responsibilities as assigned. Role Information: Full-Time Hourly Non-Exempt Working within our business operating hours of India (IST) Eligible for Benefits Remote: The minimum bandwidth requirements are 2 Mbps upload and 2 Mbps download speeds. The recommended bandwidth requirements are 10 Mbps upload and 30 Mbps download speeds.
Posted 1 month ago
8.0 - 13.0 years
4 - 8 Lacs
Mumbai
Work from Office
We are looking for a skilled professional with 8 to 14 years of experience to fill the role of Zonal Training Manager in Equitas Small Finance Bank Ltd, located in the BFSI industry. Roles and Responsibility Develop and implement comprehensive training programs for employees across various locations. Conduct regular assessments and evaluations to ensure effective knowledge transfer. Collaborate with cross-functional teams to identify training needs and develop targeted solutions. Design and deliver coaching and mentoring programs to enhance employee skills and performance. Manage and maintain accurate records of training activities and outcomes. Provide feedback and recommendations to senior management on training effectiveness and areas for improvement. Job Requirements Proven experience in training and development within the BFSI industry. Strong understanding of adult learning principles and instructional design methodologies. Excellent communication and interpersonal skills. Ability to work effectively in a fast-paced environment and prioritize multiple tasks. Strong analytical and problem-solving skills. Experience with training software and technologies is an asset.
Posted 1 month ago
5.0 - 8.0 years
10 - 14 Lacs
Tamil Nadu
Work from Office
About The Role Job TitleTeam Leader Service LineMedical Coding ? DepartmentOperations ? About The Role :? Monitor, identify and resolve performance/behaviour/attendance issues using prescribed performance management techniques. Monitor and act on personnel and disciplinary issues. Provide subject matterexpertiseto Quality Control Analysts in theteam. Ensure training needs of subordinates aremet. Adjust to the needs of meeting service level agreements under supervision of Operations Manager. Successfully complete all client related training and keep record of the same. Hold team meetings on a regular basis with direct reports. Communicate all process and client updates to direct reports within specific timelines and keep record for such updates. Act as single point contact for theassigned team membersforall theirjob-relatedneeds and create a harmonious work environment. Responsible for day-to-day functional supervision of work group, including work assignment and attendance monitoring; providing input into selecting, training, developing, and completing performance appraisal of work group(s)in accordance withthe organizations policies and applicable compliance requirements. Job Specification Minimumof5/6Years of Professional and Relevant Experience in Medical Coding with specialty Multispecialty. Must have experience in Client and Stakeholder Management, Team Management. Must have CodingCertificationlike CPC/CCS/COC/AHIMA. Any graduate will do. ShiftDetails:? General Shift / Day Shift WorkMode:? WFO LocationChennai Skills Skill Vendor Management Project Management IT Service Management Solution Architecture CRM ITIL Outsourcing Global Delivery IT Strategy SDLC Education Qualification No data available CERTIFICATION No data available
Posted 1 month ago
2.0 - 7.0 years
1 - 5 Lacs
Ahmedabad
Work from Office
Job Responsibilities Bridge management and employee relations by addressing demands, grievances or other issues Support current and future business needs through the development, engagement, motivation and preservation of human capital Develop and monitor overall HR strategies, systems, tactics and procedures across the organization Nurture a positive working environment Oversee and manage a performance appraisal system that drives high performance Maintain pay plan and benefits program Assess training needs to apply and monitor training programs Report to management and provide decision support through HR metrics Ensure legal compliance throughout human resource management Qualifications & Experience : Proven working experience of more than 2 years People oriented and results driven Demonstrable experience with Human Resources metrics Knowledge of HR systems and databases Ability to architect strategy along with leadership skills Excellent active listening, negotiation and presentation skills Competence to build and effectively manage interpersonal relationships at all levels of the firm. In-depth knowledge of labor law and HR best practices Master s degree in human resources or related field Excellent communication skills Great decision making skill Proficient in Microsoft Office Applications Tech savvy & adaptable to changing work expectations. We have a community of resources that are ready and willing to support your ideas, build your skills and expand your professional network.
Posted 1 month ago
5.0 - 10.0 years
9 - 13 Lacs
Chennai
Work from Office
Monitor, identify and resolve performance/behavior/attendance issues using prescribed performance management techniques. Monitor and act on personnel and disciplinary issues. Ensure training needs of subordinates are met. Adjust to the needs of meeting service level agreements under supervision of Quality Manager. Successfully complete all client related training and keep record of the same. Hold team meetings on a regular basis with direct reports. Communicate all process and client updates to direct reports within specific timelines and keep record for such updates. Act as single point contact for the assigned team members for all their job-related needs and create a harmonious work environment. Responsible for day-to-day functional supervision of work group, including work assignment and attendance monitoring; providing input into selecting, training, developing, and completing performance appraisal of work group(s) in accordance with the organization s policies and applicable compliance requirements. Job Specification: Minimum of 5 Years of Professional and Relevant Experience in Medical Coding with specialty ED Pro in Quality Vertical. Must have experience in Client and Stakeholder Management, Team Management. Must have Coding Certification like CPC/ CCS/ COC/ AHIMA. Any graduate will do. Shift Details General Shift / Day Shift Work Mode: WFO
Posted 1 month ago
5.0 - 10.0 years
10 - 14 Lacs
Chennai
Work from Office
Responsibility Areas Role Description Overview: Mentor a group of employees to achieve assigned productivity and quality targets by motivating employees; work with cross functional teams effectively. Responsibility Areas: Monitor, identify and resolve performance/ behavior/ attendance issues using prescribed performance management techniques. Monitor and take action on personnel and disciplinary issues. Conduct performance appraisals annually along with Ops Manager Review reports on a daily basis and provide constructive feedback. Provide subject matter expertise to Quality Control Analysts in the team Ensure training needs of subordinates are met Adjust to the needs of meeting service level agreements under supervision of Operations Manager. Successfully complete all client related training and keep record of the same. Resolve escalated customer issues and CAPA to be taken Hold team briefings on a daily basis with the team. Communicate all process and client changes to direct reports within specific timelines and keep record for such updates Act as single point contact for the assigned team members for all their job related needs and create a harmonious work environment Escalate performance related issues with respect to assigned team members to Operations managers on a timely manner (PIP) Performs any other duty assigned by respective Operations Manager Act as authorized person for sanctioning team members leave through ERP Responsible for day-to-day functional supervision of work group, including work assignment and attendance monitoring; providing input into selecting, training, developing, and completing performance appraisal of work group(s) in accordance with the organization s policies and applicable compliance requirements. Employee separations to be handled in-line with company policies Strict adherence to the company policies and procedures. Desired Profile Excellent Interpersonal, Communication, Team Management Skills Min of 4.5 Yrs of Professional and Relevant Experience & 2 Yrs of People Management Experience. Proven multi stakeholder management experience Strong Project Management experience Comfort in working in a changing and high growth environment. Comfort in working in a changing and high growth environment Client management / Relationship management. Coaching / Mentoring Expertise Coordination and communication between the support and business functions. Motivates employees to achieve peak productivity and performance. Create a participative work environment and thereby facilitate employee satisfaction
Posted 1 month ago
6.0 - 11.0 years
10 - 14 Lacs
Bengaluru
Work from Office
Job Title Team Leader Service Line Medical Coding Department Operations Monitor, identify and resolve performance/behaviour/attendance issues using prescribed performance management techniques. Monitor and act on personnel and disciplinary issues. Provide subject matter expertise to Quality Control Analysts in the team. Ensure training needs of subordinates are met. Adjust to the needs of meeting service level agreements under supervision of Operations Manager. Successfully complete all client related training and keep record of the same. Hold team meetings on a regular basis with direct reports. Communicate all process and client updates to direct reports within specific timelines and keep record for such updates. Act as single point contact for the assigned team members for all their job-related needs and create a harmonious work environment. Responsible for day-to-day functional supervision of work group, including work assignment and attendance monitoring; providing input into selecting, training, developing, and completing performance appraisal of work group(s) in accordance with the organization s policies and applicable compliance requirements. Job Specification Minimum of 5/6 Years of Professional and Relevant Experience in Medical Coding with specialty Home Health. Must have experience in Client and Stakeholder Management, Team Management. Must have Coding Certification like CPC/ CCS/ COC/ AHIMA. Any graduate will do. Shift Details General Shift / Day Shift Work Mode WFO LocationBangalore
Posted 1 month ago
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