211 Training Needs Jobs - Page 8

About The Role : We are looking to fill Project Lead position for product migration assignment. Project Lead position for product migration assignment will be remote and require no travel. The Project Lead will act as a primary contact to external customers (Physicians and Hospitals) while working closely with cross-functional teams to manage product migration tasks. The role will be responsible for planning, coordinating and managing Revenue Cycle solutions product migration activities. Primary responsibilities of a Project Lead include: Manage the product implementation of existing clients adding new business or modifying current business Responsible for client outreach to kick off the product implementation/migration process Present project plan to client on product modules to be implemented per signed contract Set client expectations and define scope of product migration activities Responsible to educate client on best practices and guide them through the product migration phase Manage all communication with the client including conducting meetings and conference calls Must be responsible for the coordination, communication and accurate reporting of all migration related activities under the supervision of Program Manager Facilitates training needs, schedules client training and reports on training completed Ability to manage multiple projects concurrently with aggressive timeframes Complete projects within set timelines while mitigating risks that could cause the project to delay. Manage detailed work plans, schedules and client status reports. Responsible for tracking and managing client product migration deliverables Responsible for gathering client requirements and collaborating with internal departments to resolve issues related to the client product migration Ensure successful hand-off to client services group for on-going support post product migration Collaborate with internal departments to resolve client questions and issues during product migration Responsible for keeping the project on track and in scope, anticipating and assessing project issues Responsible for developing resolutions working with the team and management, to meet productivity, quality, and client-satisfaction goal

About The Role : We are looking to fill Project Lead position for product migration assignment. Project Lead position for product migration assignment will be remote and require no travel. The Project Lead will act as a primary contact to external customers (Physicians and Hospitals) while working closely with cross-functional teams to manage product migration tasks. The role will be responsible for planning, coordinating and managing Revenue Cycle solutions product migration activities. Primary responsibilities of a Project Lead include: Manage the product implementation of existing clients adding new business or modifying current business Responsible for client outreach to kick off the product implementation/migration process Present project plan to client on product modules to be implemented per signed contract Set client expectations and define scope of product migration activities Responsible to educate client on best practices and guide them through the product migration phase Manage all communication with the client including conducting meetings and conference calls Must be responsible for the coordination, communication and accurate reporting of all migration related activities under the supervision of Program Manager Facilitates training needs, schedules client training and reports on training completed Ability to manage multiple projects concurrently with aggressive timeframes Complete projects within set timelines while mitigating risks that could cause the project to delay. Manage detailed work plans, schedules and client status reports. Responsible for tracking and managing client product migration deliverables Responsible for gathering client requirements and collaborating with internal departments to resolve issues related to the client product migration Ensure successful hand-off to client services group for on-going support post product migration Collaborate with internal departments to resolve client questions and issues during product migration Responsible for keeping the project on track and in scope, anticipating and assessing project issues Responsible for developing resolutions working with the team and management, to meet productivity, quality, and client-satisfaction goal

About The Role : We are looking to fill Project Lead position for product migration assignment. Project Lead position for product migration assignment will be remote and require no travel. The Project Lead will act as a primary contact to external customers (Physicians and Hospitals) while working closely with cross-functional teams to manage product migration tasks. The role will be responsible for planning, coordinating and managing Revenue Cycle solutions product migration activities. Primary responsibilities of a Project Lead include: Manage the product implementation of existing clients adding new business or modifying current business Responsible for client outreach to kick off the product implementation/migration process Present project plan to client on product modules to be implemented per signed contract Set client expectations and define scope of product migration activities Responsible to educate client on best practices and guide them through the product migration phase Manage all communication with the client including conducting meetings and conference calls Must be responsible for the coordination, communication and accurate reporting of all migration related activities under the supervision of Program Manager Facilitates training needs, schedules client training and reports on training completed Ability to manage multiple projects concurrently with aggressive timeframes Complete projects within set timelines while mitigating risks that could cause the project to delay. Manage detailed work plans, schedules and client status reports. Responsible for tracking and managing client product migration deliverables Responsible for gathering client requirements and collaborating with internal departments to resolve issues related to the client product migration Ensure successful hand-off to client services group for on-going support post product migration Collaborate with internal departments to resolve client questions and issues during product migration Responsible for keeping the project on track and in scope, anticipating and assessing project issues Responsible for developing resolutions working with the team and management, to meet productivity, quality, and client-satisfaction goal

Position : Process Trainer | IGT Solutions is looking for Process Trainer to lead business operations in a Contact Centre services environment. The position is responsible for the overall leadership of the International Travel operations providing strategic and tactical operational direction to the team in order to achieve desired business goals and to ensure customer delight through close interaction with the leadership JOB RESPONSIBILITIES- Ensure successful execution of training needs Measure program training effectiveness Responsible for on-going observations of direct reports, providing guidance, mentoring and support that focus on performance improvement of the candidate. Send reports/MIS to the Operations team on the progress/pending status of activities Review content at regular intervals to ensure all updates are incorporated Participate in Internal & External Calibrations Conduct refresher trainings based on TNI Manage Knowledge Check for New Hires & Production Staff KNOWLEDGE, SKILLS, OTHER ABILITIES- Very Strong written and verbal communication skills (English) Customer/ Client Handling Skills Ability to work during all shifts Experience in any product/process/soft skill/up-skilling training 1- 5 years of experience in Training ( line trainer experience can also be considered ) Working Hours : 24 x 7 Shift 9 hours shift with 1 hour break. Work From Office Working Days: 6 Days working in a week Benefits: Rewards & Recognition (Awards & Gifts) Interested candidate can share their cv @ swapnil.gupta@igtsolutions.com 7042379178

EnglishWise India is looking for PTE Trainer to join our dynamic team and embark on a rewarding career journey. Identifying training needs: Assessment of employee skills and knowledge gaps to determine the type of training required Designing training programs: Creating customized training programs that meet the specific needs of the organization and its employees Delivering training sessions: Leading classroom-based or online training sessions, using a variety of teaching methods to engage participants and enhance learning Evaluating training effectiveness: Monitoring and evaluating the impact of training programs on employee performance and business outcomes Keeping up to date with industry developments: Staying informed of new trends and developments in the training field to ensure the organization's training programs remain relevant and effective

Comp Lead. Responsibilities :. The prime responsibility is towards the show (Efficiency, Delivery, Deadlines and Feedback). Has to identify training needs and skill level matrix. Responsible for verifying time card entries. Responsible for assigning subtasks in guidance of the Supervisor. Interact with Production Team for schedule Management. Assist immediate sups with getting content lined up for Dailies. Responsible of timely completion for Dailies. Actively engage in doing and completing complex shots. Show leads may take the role of artist at the successful completion of their shows until they are assigned the next show.". Show more Show less

Skills: . lead generation, communication skill, Reporting, Call audits, CRM, Feedback,. Job Responsibilities. Conduct call audits to assess sales quality, compliance, and adherence to set processes. Monitor sales conversations to ensure alignment with company policies, ethical standards, and regulatory requirements. Identify areas of improvement and provide actionable feedback to enhance sales performance. Track and analyze key sales metrics to identify trends, gaps, and training needs. Ensure that BDAs follow proper disclosure practices, avoid misrepresentation, and maintain transparency in communication. Collaborate with stakeholders to implement quality enhancement strategies and improve compliance adherence. Document audit findings, maintain compliance records, and track corrective actions. Conduct regular training sessions to reinforce quality and compliance guidelines. Career Growth Opportunities within the Quality & Sales domain. Exposure to Sales & Compliance Strategies in a fast-paced EdTech environment. Opportunity to Work Closely with Leadership & Sales Teams. Show more Show less

Skills: . Communication, Sales Processes, Sales Trainings, sales trainer, Edtech, Sales Management,. We are seeking a dynamic and motivated individual to join our Training team as a Trainer. As a Trainer, you will play a crucial role in equipping our employees with the knowledge and skills they need to excel in their roles. This is an internal job posting, open to current employees who possess the required qualifications and have a passion for education. Key Responsibilities. Conduct engaging training sessions to enhance product knowledge and sales skills among employees. Develop and deliver effective training materials, including presentations, manuals, and online resources. Conduct New Hire Training, Mentor and Nurture them to be job ready. Assess the training needs of employees and create tailored training programs to address these needs. Monitor and evaluate the effectiveness of training programs through assessments and feedback, making continuous improvements as needed. Provide one-on-one coaching and support to employees as they apply newly acquired knowledge and skills. Foster a positive and inclusive learning environment that encourages active participation and engagement from participants. Handle large groups of learners effectively, adapting training methods to suit various learning styles. Track and report on training metrics and outcomes to measure the impact of training efforts. Qualifications. Proven experience in sales, with a track record of meeting or exceeding sales targets. Strong product knowledge and the ability to convey complex information in a clear and understandable manner. Excellent presentation and communication skills. Ability to engage and inspire a diverse audience. Previous experience in training, coaching, or teaching is a plus. Team player with a collaborative mindset

Position: Process Trainer -BPO Virtual Interview Location: Gurugram Salary: Up to 6 LPA Total 3 years of exp in BPO and Minimum 2 years as Process Trainer in Banking process in BPO. Good comm. skills required. 6 days working-Rotational Day shift Required Candidate profile If interested, kindly share updated CV @7696495267 Email: hr.skyway603@gmail.com -Bhumika Gupta

Job Description: The position holder shall be responsible for Managing FOS channel sales partners to help drive paid supplier acquisition and then maintaining regular partnership to ensure desire productivity to maximize sales number Experience Range: 3 - 6 years Educational Qualifications: Any graduation ,and MBA/PGDM Job Responsibilities: Monitoring and analysis of key data of the region allocated including sales figures, sales personnel, productivity ratios, clients work status and receivables. Accurately forecasts weekly, monthly, quarterly and yearly revenue streams. Identifying the opportunity & problem areas, preparing the action plan for achieving the key sales figures and presenting the sales reports. Actively driving and ensuring sale target achievement, management of sales support function and timely work completion of customers. Recruit, develop & retain respective teams by formulating their development plans, meeting their training needs and communicating with them on a regular basis. Record performance metrics and monitoring key parameters to increase the overall productivityof the sales personnel. Drive performance with incentive structure and sales promotion schemes. Collect market feedback and provide periodic updates to the management for formulation of policy & strategy. Penetrate all targeted accounts and originate sales opportunities for the companys products and services. Set up and deliver sales presentations, product/service demonstrations on daily basis with his/her team. Ensure systematic follow-up with the client organizations to take the sales pitch to time bound closure. Ensure that all payments are collected as per the companys payment terms. Ensure adherence to sales processes and requirements. Conduct performance review for his/her team on regular basis. Skills Required: Acquisition Sales , B2B , Directing Teams Candidate Attributes: MBA with 3+ yrs. of experience in Sales / Acquisition Quick thinking and problem-solving skills Excellent verbal communication skills Excellent active listening skills Innovative vision and foresight to anticipate and create new opportunities that resonate with your customer. Preference for candidates with Team handling experience of 20+ individuals (at-least 3yr+ experience)

Job Description* As an Assistant Manager in the L&D HCGA WML department, you will be responsible for managing and overseeing the talent acquisition process within the organization. This includes identifying, attracting, and hiring top talent to meet the strategic objectives of the company. You will also be responsible for developing and implementing training programs to enhance the skills and competencies of our employees. Principal Accountabilities* Manage the entire talent acquisition process, from identifying potential hires to interviewing and evaluating candidates. Utilize HRIS systems for tracking applicants and managing the recruitment process. Develop and implement training programs that align with the company's strategic objectives. Conduct training needs analysis to identify areas of improvement and develop appropriate training initiatives. Facilitate 'Train The Trainer' programs to ensure effective knowledge transfer. Collaborate with various departments to understand their business needs and align talent management strategies accordingly. Use data analytics to measure the effectiveness of talent management and training initiatives and make necessary adjustments. Demonstrate strong people management skills, including conflict resolution, team building, and employee engagement. Foster a global mindset within the team, promoting diversity and inclusion. Show strong business and commercial acumen, understanding the impact of talent management strategies on the overall business performance. Exhibit entrepreneurial spirit, taking initiative and driving innovation in talent acquisition and management practices. This role requires a strategic thinker with strong analytical skills, a deep understanding of talent management, and a passion for developing people. The Assistant Manager will play a crucial role in shaping the talent landscape of our organization, contributing to our overall success.

Mudrabiz is looking for capital-market-trainer to join our dynamic team and embark on a rewarding career journey. Identifying training needs: Assessment of employee skills and knowledge gaps to determine the type of training required Designing training programs: Creating customized training programs that meet the specific needs of the organization and its employees Delivering training sessions: Leading classroom-based or online training sessions, using a variety of teaching methods to engage participants and enhance learning Evaluating training effectiveness: Monitoring and evaluating the impact of training programs on employee performance and business outcomes Keeping up to date with industry developments: Staying informed of new trends and developments in the training field to ensure the organization's training programs remain relevant and effective

Webcooks Technologies Pvt Ltd is looking for Technical Trainer to join our dynamic team and embark on a rewarding career journey. A Technical Trainer is a professional who specializes in delivering training and educational programs related to technical topics, tools, and technologies They possess expertise in a specific technical field and are skilled in communicating complex technical concepts in a clear and understandable manner Here are some key responsibilities and tasks typically associated with the role of a Technical Trainer:Training Program Development: Designing and developing training programs and curricula that align with the learning objectives and requirements of the target audience Technical Trainers assess the training needs, identify learning outcomes, and create instructional materials such as presentations, training manuals, and hands-on exercises Training Delivery: Delivering training sessions and workshops to individuals or groups Technical Trainers use a variety of instructional techniques, such as lectures, demonstrations, interactive discussions, and hands-on exercises, to engage learners and facilitate effective knowledge transfer They may also utilize e-learning platforms or virtual training tools for remote or self-paced learning Technical Subject Matter Expertise: Demonstrating in-depth knowledge and expertise in the specific technical field or domain Technical Trainers stay updated with the latest advancements, best practices, and industry trends in their area of specialization They are capable of answering technical questions, providing real-world examples, and sharing practical insights with trainees Training Needs Analysis: Assessing the skill gaps and learning needs of individuals or organizations Technical Trainers conduct training needs analysis by evaluating job roles, competency frameworks, and performance requirements They identify specific areas where training intervention is required and develop customized training plans accordingly Evaluation and Assessment: Assessing the effectiveness of training programs and conducting learner evaluations Technical Trainers collect feedback from participants, conduct knowledge assessments, and evaluate the impact of training on learners' performance and skill development They use this feedback to continuously improve the training content and delivery methods

Ascend The Skills Hub is looking for Technical Trainer to join our dynamic team and embark on a rewarding career journey Training Program Development: Designing and developing training programs and curricula that align with the learning objectives and requirements of the target audience Technical Trainers assess the training needs, identify learning outcomes, and create instructional materials such as presentations, training manuals, and hands-on exercises Training Delivery: Delivering training sessions and workshops to individuals or groups Technical Trainers use a variety of instructional techniques, such as lectures, demonstrations, interactive discussions, and hands-on exercises, to engage learners and facilitate effective knowledge transfer They may also utilize e-learning platforms or virtual training tools for remote or self-paced learning Technical Subject Matter Expertise: Demonstrating in-depth knowledge and expertise in the specific technical field or domain Technical Trainers stay updated with the latest advancements, best practices, and industry trends in their area of specialization They are capable of answering technical questions, providing real-world examples, and sharing practical insights with trainees Training Needs Analysis: Assessing the skill gaps and learning needs of individuals or organizations Technical Trainers conduct training needs analysis by evaluating job roles, competency frameworks, and performance requirements They identify specific areas where training intervention is required and develop customized training plans accordingly Evaluation and Assessment: Assessing the effectiveness of training programs and conducting learner evaluations Technical Trainers collect feedback from participants, conduct knowledge assessments, and evaluate the impact of training on learners' performance and skill development They use this feedback to continuously improve the training content and delivery methods

Set up approval & In process inspection as per control plan. KPI target.Layout inspection of Casting as per developement planTPM', "5S" or "SAFETY WEEK" etc.Kaizens Closure -non conforming occurs,CAPA, Process Audit, Product Audit, CFT NPD,QSR Required Candidate profile Give NC,Instrument,gauges handling.skills of subordinate,prepare training need,CFT for new product development.ensure availibility of required drawing/gauge/instrument/customer standard/SOP,SPC/MSAQSR

Conceptualizing, creating and driving end to end Learning and Development intervention. Determining training needs, conducting need analysis, Competency mapping etc. Driving the training calendars for implementation. Generating Learning Compliance, facilitations, Master Assessment Programs. Being the part of Change management, Career remodeling, Organization development framework, Performance management & enhancement. Identifying training gaps & conducting programs to enhance the efficiency and leading to increased productivity. Evaluating the effectiveness of training programs by constantly developing & implementing pre and post assessment tools. Developed the Career Progression plan for each individual. Designing visualized process flow using Visio. Settings SOP for the L&D function. Created PPT Training modules for the Newjoinee in to the functions. Working on the Implementation of new LMS automation platform for the organization. Performance appraisal report Making Briefing reports for the service line employees. Generating monthly and quarterly reports, training dashboards, training MIS and presentation to the Management. Determining Reward & Recognition among the functions through performance and skills evaluations. Post Effectiveness study through various evaluation models.

KG Invicta Services (KGiS) is looking for Training Coordinator to join our dynamic team and embark on a rewarding career journey Identifying training needs and developing training plans and schedules Coordinating with trainers and subject matter experts to develop training materials Scheduling training sessions and communicating training details to participants Monitoring training progress and evaluating training effectiveness Providing feedback to trainers and participants to ensure continuous improvement Maintaining training records and ensuring compliance with training requirements Developing and maintaining training budgets Managing training logistics, including facilities, equipment, and materials Excellent communication and interpersonal skills Basic MS Excel, and MS Office knowledge Good communication skills (English, Hindi & Kannada)

Experience 3+ Years of experience (can prefer candidates with 1 year of core training experience) Job Responsibilities Identifying the training needs across levels & conducting Refresher Training for the employees to improve productivity. Coordinate training schedule, set up, creation of training materials and follow-up. Training new employees in areas including sales training, product knowledge, customer communications and internal systems. Responsible for providing the product knowledge on Health Insurance to all new joiners. Delivering product training (including selling skills, soft skills, objection handling) to Associate Sales Consultants, Team Leaders and Asst. Sales Managers Assist in delivery of on-going training programs Evaluate training and report on trainees Reviewing trainings performances and preparing participants score sheets Arrange for follow-up training, or report following training sessions Timely & constructive feedback and counselling of the trainees Maintain detailed records of workshops conducted, participant lists, feedback, follow up activities etc Desired Skills: Required from a training background Proficiency in employee development to assist employees in meeting the Performance Targets through Hiring, Coaching & Mentoring. Ability to calibrate employee performance to the Performance Targets through monitoring and Coaching Ability to communicate and resolve issues that affect Performance Criteria Ability to handle escalations from employees Ability to escalate issues to their supervisor or other internal departments Demonstrated language fluency in English or the regional language Candidate should be comfortable working from office 6days - Gurgaon/Mumbai Office

Hand-hold & Support to newly joined associates by conducting shubharambh Programme & Ops process training. Conduct training & assessment for internal employees for the entire ops team. Conduct process training for FOCO staff. Conduct VIVA for Pan India CSEs. Share debt. wise knowledge score MIS on monthly basis. Aligning to the training needs of the mapped business function. Exhibit proactiveness towards taking self-development initiatives as a trainer.

Monitoring and auditing calls/ chats/ emails for assigned employees. Audit calls and give feedback on strength and developmental areas to improve employees' performance. Ensuring achieving the assigned monthly audit. Using quality monitoring data management system to compile and track performance at individual level and share feedback. Provide feedback and quality report with internal team. Suggest training needs and developments.

Job Purpose "This position is open with Bajaj Finance ltd." Duties and Responsibilities ?To achieve collection targets of the area assigned, ensuring meeting PL ROLL BACK Targets/PSBL collection target, meeting the Target on Cost of Collections. ?Control delinquency and focus on WRITE - OFF. ?Ensuring documented feedback. ?Ensuring legal tools of 138 /arbitration summons, warrants are executed along with legal team. ?Ensuring audit queries are complied with. ?Ensuring adequate ?Feet on Street? availability area-wise / bucket-wise / segment-wise. ?Manage productivity by fixing productivity parameters for Collection Officers / Agencies / DMAs, monitoring performance against set parameters and Weekly review with the collection executives. ?Ensuring background and reference check of agencies / DMAs being appointed. ?Constant evaluation of DMAs and agencies. ?Identify and manage training needs for the CEs. ?Support collection officers in legal / police issues. ?Ensuring CHAMPION CHAMPION collection is driven successfully in the field. ?Visit Random customers. Required Qualifications and Experience "¥Graduation with 3 to 5 years and MBA with 3 years of relevant experience. ¥People Management skills. ¥Demonstrated success & achievement orientation. ¥Excellent communication skills. ¥Negotiation Skills ¥Strong bias for action & driving results in a high performance environment. ¥Demonstrated ability to lead from the front. ¥Excellent relationship skills. ¥Affirmative in nature, Strong Leadership Skills, Clarity of thought and perseverance.. ¥Exceptionally high motivational levels and needs to be a self starter. ¥Working knowledge of computers."

Job Summary Responsible for Agent Recruitment Agent Development Meet Business targets Customer Centricity Key Responsibilities/ Key Deliverable s Agent Recruitment Develop various sources of agent hiring build a team of agent agent pipe line. Conduct activity to enhance existing agent footfall to Measures of Success Achievement of business planGPA Recruitment/Development Activationof agent as per plan. Number of EC/MDRT agent generate fresh referral for new agent hiring Implementation of MNYL GOLD process and adhere to the business norms Follow agent 9 pointer hiring mechanism other hiring norms Agent Development Ensure product knowledge by MNYL ways of training Field demonstration (FOD s) Development of agent prospecting habits, calling habits and work habits. Work with agent on planning and reviewing of activities and goals. Identify the training needs of the agent and work with Trainers to improve the same Meet Business Targets Achievement of monthly, quarterly yearly business plans. Improve agent productivity persistency by regular PRP/IID/GID etc Ensure companies product mix sales ration and adhere to the business norms. Maintain agent pro activity as per business plan Customer Centricity Be MNYL brand ambassador a customer champion Follow MNYL sales practice to develop deep customer loyalty Hold periodical customer meet to understand customer pulse need Ensure customer queries are responded to satisfactorily as per MNYL standard. Desired Competencies Sourcing Selection capability Nurturing Developing talent Result orientation Customer centricity Planning ExecutionMOS Achievement of business plan GPA Recruitment / Development Activation of agent as per plan. Persistancy as per MNYL grid Achieve GOLD Score as per MNYL standard Number of EC/MDRT agent Hiring Specifications CLEAN Filter C - City (have had spent minimum 3 years in the city) L - Loyalty (1 yrs of average tenure) E - Experience (Minimum 2 years in sales) A - Age (24 to 38 yrs for AADM) N - Non negotiable Job Summary Responsible for Agent Recruitment Agent Development Meet Business targets Customer Centricity Key Responsibilities/ Key Deliverable s Agent Recruitment Develop various sources of agent hiring build a team of agent agent pipe line. Conduct activity to enhance existing agent footfall to Measures of Success Achievement of business planGPA Recruitment/Development Activationof agent as per plan. Number of EC/MDRT agent generate fresh referral for new agent hiring Implementation of MNYL GOLD process and adhere to the business norms Follow agent 9 pointer hiring mechanism other hiring norms Agent Development Ensure product knowledge by MNYL ways of training Field demonstration (FOD s) Development of agent prospecting habits, calling habits and work habits. Work with agent on planning and reviewing of activities and goals. Identify the training needs of the agent and work with Trainers to improve the same Meet Business Targets Achievement of monthly, quarterly yearly business plans. Improve agent productivity persistency by regular PRP/IID/GID etc Ensure companies product mix sales ration and adhere to the business norms. Maintain agent pro activity as per business plan Customer Centricity Be MNYL brand ambassador a customer champion Follow MNYL sales practice to develop deep customer loyalty Hold periodical customer meet to understand customer pulse need Ensure customer queries are responded to satisfactorily as per MNYL standard. Desired Competencies Sourcing Selection capability Nurturing Developing talent Result orientation Customer centricity Planning ExecutionMOS Achievement of business plan GPA Recruitment / Development Activation of agent as per plan. Persistancy as per MNYL grid Achieve GOLD Score as per MNYL standard Number of EC/MDRT agent Hiring Specifications CLEAN Filter C - City (have had spent minimum 3 years in the city) L - Loyalty (1 yrs of average tenure) E - Experience (Minimum 2 years in sales) A - Age (24 to 38 yrs for AADM) N - Non negotiable

Skill required: Talent Development - Instructor-Led Training (ILT) Designation: Business Interlock Associate Manager Qualifications: Any Graduation Years of Experience: 10 to 14 years What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsTalent Development processYou will be responsible for Instructor led training which is the practice of training either individuals or groups and designing learning material. Instructors can also be referred to as a facilitator, who may be knowledgeable and experienced in the learning material, but can also be used more for their facilitation skills and ability to deliver material to learners. What are we looking for? Instructor-Led Training (ILT) Training Needs Analysis (TNA) Microsoft Office Suite Learning Content Development Record to Report (RTR) People Development – Feedback & Coaching Collaboration and interpersonal skills Ability to manage multiple stakeholders Problem-solving skills Ability to work well in a team Written and verbal communication Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures The person requires understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor or team leads Generally interacts with peers and/or management levels at a client and/or within Accenture The person should require minimal guidance when determining methods and procedures on new assignments Decisions often impact the team in which they reside and occasionally impact other teams Individual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualifications Any Graduation

Project Role : Technology Educator Project Role Description : Instrumental in keeping technology talent market relevant, by upskilling and cross skilling them. Primarily responsible for delivering foundational training in technology, delivery, professional development and industry content. Contribute to course content development and creation of questions for certification and assessments. Must have skills : ServiceNow Good to have skills : NA Minimum 7.5 year(s) of experience is required Educational Qualification : oB.Tech. /B.E. / MCA / Equivalent IT Qualification Summary :As a Technology Educator for ServiceNow, you will be responsible for delivering foundational training in technology, delivery, professional development, and industry content. Your typical day will involve upskilling and cross-skilling technology talent, contributing to course content development, and creating questions for certification and assessments. Roles & Responsibilities: Deliver foundational training in ServiceNow to upskill and cross-skill technology talent. Contribute to course content development and creation of questions for certification and assessments. Collaborate with cross-functional teams to ensure training aligns with business objectives. Stay updated with the latest advancements in ServiceNow and related technologies, integrating innovative approaches for sustained competitive advantage.1.Client Facing:oBe the primary point of contact for clientsoCollaborate with client stakeholders to assess training needs and develop training objectives.oAct as a subject matter expert and provide guidance to client side users on ServiceNow functionality, configuration, and troubleshooting.oProactively address client inquiries and concerns, ensuring high levels of satisfaction.2.Internal:oWork closely with internal teams to design, develop, and update training materials, including presentations, user guides, tutorials, and other documentation and maintain content accuracy and relevance.oStay up-to-date with ServiceNow updates, releases, and best practices to ensure training materials are current and relevant.oCollaborate with the IT team to coordinate training activities with system upgrades, enhancements, and new feature releases.oMaintain training effectiveness by continuously assessing and improving training content and delivery processes based on feedback and industry developments.3.Training Delivery and Customization:oDeliver tailored training sessions to clients on ServiceNow products and services.oCustomize training content to meet specific client needs and skill levels. Professional & Technical Skills: Should have complete knowledge of the ServiceNow landscape Should be able to act as an SME of ServiceNow Role is not a hardcore trainer role, but candidate should have the ability to conduct training if required. Must To Have Skills:Expertise in ServiceNow. Good To Have Skills:Experience with ITIL, Agile, and DevOps methodologies. Strong understanding of IT Service Management (ITSM) and IT Operations Management (ITOM). Experience in delivering training and creating course content. Excellent communication and presentation skills.oFamiliarity with IT Service Management (ITSM) processes and frameworks (ITIL).oKnowledge of ServiceNow reporting and analytics capabilities.oExperience with ServiceNow scripting (JavaScript, Glide API).oExperience with ServiceNow integrations and APIs.oPrevious experience with Learning Management Systems (LMS) and training software/tools.oExperience with change management processes and methodologies.oMust be certified in ServiceNow Certified System Administrator (CAS) certificationoCertification in ServiceNow Certified Application Developer (CAD) certification would be desirable Additional Information: The candidate should have a minimum of 7.5 years of experience in ServiceNow. The ideal candidate will possess a strong educational background in computer science, information technology, or a related field, along with a proven track record of delivering impactful training solutions. This position is based at our Bengaluru office. oPrior experience in training delivery oPrior experience in client facing roles Qualifications oB.Tech. /B.E. / MCA / Equivalent IT Qualification

Skill required: Voice - Customer Service Designation: Customer Service Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s. Looking for a candidate who is good in communication and has good knowledge on metrics of Customer Support Customer service refers to the assistance and support provided by a business or organization to its customers before, during, and after a purchase or use of a product or service. It involves addressing inquiries, resolving issues, and ensuring customer satisfaction to build and maintain positive relationships. What are we looking for? Proactive and inquisitive candidate required with clear and precise communication, written and oral skills Market knowledge of US Wireless and Telecom domain would be preferred Domain knowledge of International Voice process Analytical skills are also required with an eye for detail Job requires the candidate to be assertive or influence people, probe for responses and empathize with customers Team Building - Ability to coach, connect and motivate team members as well as groom Team Leads AI Orientation along with functional knowledge of analytical tools would be preferred Six Sigma and quality tools knowledge/certification would be desired International Voice Experience US Telecom Experience would be desirable Roles and Responsibilities: Manage team expectations and project SLAs Monitor knowledge sharing and retention within the team Ability to create and implement action plan for improvement across KPI's Ability to manage BQ/Outlier performance Mentor and groom Team leads and frontline advisors to take additional responsibilities Be part of client reviews and provide performance trends and next steps Encourage Value Adds not only for client but also for the organization. Grooms key individuals in the team through coaching Develop strategies for continuous improvement, identify projects and mentor them (Changes to improve Customer Experience) Handling customer escalations or providing resolutions which require higher level of authorization Take prompt, sound and independent decisions while resolving customer issues and need Communicates with the team in a timely manner (skip levels, appreciation etc) Planning & Executing Employee Engagement & Fun Activities Maintain effective employee relations at all levels Conducts town hall meetings and focuses on the needs of employees Identify Training needs for the floor Deciding on ways to control attrition for the process Conducting regular 1:1s Works in collaboration with the Quality / Work force planning, Training & HR teams Qualifications Any Graduation