513 Training Needs Jobs - Page 7

We are looking for a highly skilled and experienced Team Lead Training to join our team at Lenskart Solutions Private Limited. The ideal candidate will have 6-10 years of experience in training and development, with excellent leadership skills. Roles and Responsibility Develop and implement comprehensive training programs to enhance employee skills and knowledge. Conduct regular training sessions to ensure continuous learning and growth. Collaborate with cross-functional teams to identify training needs and develop targeted solutions. Design and deliver training materials, including presentations, manuals, and online courses. Evaluate the effectiveness of training programs and recommend improvements. Provide coaching and mentoring to junior team members to support their professional development. Job Requirements Proven experience as a Team Lead Trainer or similar role, with a minimum of 6 years of experience. Strong understanding of adult learning principles and instructional design methodologies. Excellent communication, presentation, and interpersonal skills. Ability to work effectively in a fast-paced environment and prioritize multiple tasks. Strong analytical and problem-solving skills, with attention to detail and accuracy. Experience with training software and technologies, such as Learning Management Systems (LMS) and Content Management Systems (CMS).

Role Definition The role of a trainer is to develop a competency and skill sets in an individual to perform his/her effectively and efficiently in the work place. The trainer should communicate to the trainees about what is expected out of training in a simple and professional way. Roles and Responsibilities The trainer plays a pivotal role from start to end of the Domain training that includes the following: 1. Participate in KA and KT related activities in the account and work with the client and various stakeholders to ensure that processes knowledge is documented and transferred to the operations team 2. Deliver Generic Domain Specific Modules along with up skilling resources on process. 3. Structure On boarding Training requirements, Pre Process, Customer Visits etc. 4. Ensure that all new employees go through the defined new learning path for their respective roles in the account 5. Deliver pre-process and process training for new employees 6. Support new hires during OJT and GO-live 7. Provide refresher and remedial training for existing employees 8. Ensure all regulatory requirements are complied with from time to time 9. Maintain trainee data and information 10. Generate training reports from time to time 11. Support any administrative tasks like trainee roster and scheduling etc. 12. Create/Customize training content for delivery 13. Provide feedback and coaching to analysts on the floor 14. Take ownership for improvement in analysts performance 15. Analyze training needs for employees working for the account. 16. Responsible for account level Training metrics 17. Responsible for adhering to training standardization guidelines defined by the BU Training Function 18. Responsible to work with ops to bridge gaps during training Certifications and Assessments Standard Trainer Assessment & Domain Certification B2 - Domain Process Training Certification Education Graduate Knowledge Must Have 1 Good Hands on system & applications expertise 2 Fluent in English language skills 3 Excellent Communication and presentation Skills 4 Good Customer interaction skills 5 PC literate with good system navigation skills 6 Good Data input skills 7 MS Office (Excel, Word, Outlook) skills - Basic 8 Task Management & Organization skills 9 Problem solving skills 10 Professional experience in Industry environment 11 Ability to engage with the client and run/lead workshops 12 Excellent Facilitation and influencing skills Good to have Advanced Research Skills Content Design & Development Skills Experience in handling LMS activities Experience Must Have 1. A Deep Knowledge of the Business 2. The Ability to Measure and Assess Staff Training Needs 3. Strong Communication and Interpersonal skills 4. A Passion for Continuous Learning 5. Innovative Thinking 6. Embrace Efficiency Mandatory Skills: Investment Banking(Back Office). Experience3-5 Years.

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Responsibilities : - Deliver end-to-end training for new hires in the Mapping process, both virtually and in-person. - Develop and deliver comprehensive training programs for new and existing Waymo Mapping specialists. - Conduct refresher sessions, knowledge checks, and skill assessments for batches in OJT and production stages. Conduct regular training sessions, workshops, and one-on-one coaching to enhance team skills and knowledge. - Collaborate with SMEs, QA, and Operations teams to ensure consistent training outcomes and process alignment. - Assess trainee performance and provide constructive feedback to ensure high-quality output, identify training needs and improve processes. - Maintain training trackers, reports, and performance summaries for each batch. - Participate in TTT (Train-The-Trainer) sessions and ensure all training material is up-to-date. - Identify performance gaps during training and initiate timely coaching or remediation. Contribute to the continuous improvement of training methodologies and curriculum. - Maintain high engagement levels and ensure training SLAs are met. - Stay up-to-date with the latest Waymo mapping technologies, tools, and best practices to incorporate them into training Must have skills : Minimum 2 years of experience in a Trainer role (preferably in mapping, annotation, or a tech-driven process) - Must be a graduate (Bachelors degree in any stream) - Strong facilitation, communication, and presentation skills - Good understanding of training metrics, documentation, and batch lifecycle - Proficiency in using MS Office, Google Workspace, and LMS platforms - Ability to manage training across multiple time zones and high-volume ramps Mandatory Skills: Training (Ops).Experience: 1-3 Years.

About The Role Skill required: User-Generated Content Moderation - Content Moderation Designation: Delivery Operations Team Lead Qualifications: Any Graduation Years of Experience: 7 to 11 years What would you do? Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses. You will be responsible for leading a team of Content Moderators whose role is analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the individual and you may be exposed to flashing lights or contrasting light and dark patterns.Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, any role supporting content moderation needs strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accentures well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-beingThe purpose of the job is to handle the team of Reviewers, provide coaching/feedback based on the performance/career growth. A Team Leader oversees a team size ~25 employees and motivates them to do their job efficiently to have optimum performance in the process. Provide objectives, develop reward systems to recognize and appreciate good performance which motivates employees. Assign all work schedules and commit the team to deliver, manage the quality of the work and drive the people management activities within the team. Ensure all Governance check points are adhered. Note- The reported content could be sensitive or of graphic nature. What are we looking for? Conducting Huddles:Lead daily Pre-Shift and Post-Shift meetings to discuss Performance, Process updates, and Organizational initiatives.Task Management Guidance:Provide daily guidance to team members on how to efficiently manage their day-to-day tasks.SLA and KPI Achievement:Lead the team to meet Service Level Agreements (SLAs) and Key Performance Indicators (KPIs)/ Critical Performance Indicators (CPIs) defined by the process and the client.Performance Reviews:Conduct regular performance reviews (Monthly, Quarterly, and Yearly) for the entire team and implement Corrective Action Plans or Performance Improvement Plans as needed.Training and Quality Coordination:Collaborate with the training team to identify Training Needs (TNI) and Assessments (TNA) and develop training plans for the team. Work with Quality Analysts to identify areas of improvement and process gaps, ensuring corrective actions are taken.SOPs and Documentation:Create/ Manage Standard Operating Procedures (SOPs) and process documentation for all client deliverables. Partake in the knowledge dissemination processIndividual Connects:Hold regular one-on-one meetings with team members to understand their performance, grievances, career aspirations, and interests, providing coaching and support accordingly.Performance Reporting:Reporting:Provide insights and data for Weekly Business Review (WBR) and Monthly Business Review (MBR) presentations. Publish performance reports on a Daily, Weekly, and Monthly basis.Leave Management:Implement a planned approach for managing team shrinkage through a Leave management system. Attendance Tracking:Accurately track team attendance for billing purposes.Time Sheet Validation:Validate team time sheets fortnightly with 100% accuracy.Security and Data Protection:Ensure adherence to all security and client data protection measures and guide the team in following required protocolsoThe following skills are required to perform this role-Resilience:oStrong coping, emotional resilience, and stress-management skillsoAbility to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies.Strong knowledge of content policies, community guidelines, and online safety practices Roles and Responsibilities: Leadership and Management Skills: oStrong leadership qualities to guide and motivate team members.oAbility to delegate tasks effectively and manage workloads.oDecision-making skills to resolve conflicts and make tough choices.oTime management and organizational skills to prioritize tasks and meet deadlines.Communication Skills: oExcellent verbal and written communication skills to convey information clearly and conciselyoActive listening skills to understand team members concerns and provide effective feedback.Problem-solving and Critical Thinking:oAnalytical skills to identify issues, assess situations, and find practical solutions.oAbility to think critically and make informed decisions under pressure.Performance Management:oSkill in setting performance goals and monitoring team members progress.oCapacity to provide constructive feedback and coach team members for improvement.oAbility to conduct performance evaluations and implement performance improvement plans.oThe following skills are required to perform this role-Resilience:oStrong coping, emotional resilience, and stress-management skillsoAbility to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies.Strong knowledge of content policies, community guidelines, and online safety practicesLeadership and Management Skills: oStrong leadership qualities to guide and motivate team members.oAbility to delegate tasks effectively and manage workloads.oDecision-making skills to resolve conflicts and make tough choices.oTime management and organizational skills to prioritize tasks and meet deadlines.Communication Skills: oExcellent verbal and written communication skills to convey information clearly and concisely.oActive listening skills to understand team members concerns and provide effective feedback.Problem-solving and Critical Thinking:oAnalytical skills to identify issues, assess situations, and find practical solutions.oAbility to think critically and make informed decisions under pressure.Performance Management:oSkill in setting performance goals and monitoring team members progress.oCapacity to provide constructive feedback and coach team members for improvement.oAbility to conduct performance evaluations and implement performance improvement plans. Qualification Any Graduation

About The Role Job Title - Instructional Design Specialist - T&O- (S&C GN) Management Level:9- Specialist Location:Gurugram, Bangalore, Mumbai, Pune, Hyderabad, Kolkata and Chennai Must have skills: Instructional Design OR Storyboarding OR Articulate Storyline Good to have skills:Whatfix, walk me, ADDIE model Job Summary : As a Talent & Organization (T&O) professional in the S&C Global Network, youll help clients across a variety of industries in the areas of Learning Design and Development, Change Management and HR Transformation. Youll use your expertise to develop exciting new learning strategies and solutions. Youll help clients manage organizational change and smooth the transition process. Essentially, youll be part of the team that is creating the workforce of the future! Roles & Responsibilities: Although no two days at Accenture are the same, as an Instructional Designer Consultant in our T&O practice, a typical day might include: Collaborate with the client team to understand the business problem, identify the solution approach and work through the design, development, and delivery phases. Conduct Training Needs Analysis to develop the training curriculum. Develop high-quality and detailed content outlines as per the curriculum. Design standards, guidelines, templates, and checklists for the proposed learning solution. Collaborate with internal and client stakeholders to design and develop relevant and effective training deliverables. Review training deliverables to ensure that the deliverable quality is as per the project quality parameters and industry standards. Identify and share the risks with the Project Leads/Functional Manager to discuss possible solutions/mitigations/alternatives. Coach instructional designers and content developers to prepare materials for instructor development workshops. Provide clear and effective feedback to team with the intent to develop their instructional design skills. Identify opportunities to implement new and innovative learning strategies into the solution. Leverage proficiency in instructional design, research and information gathering, content analysis, content design, knowledge of latest trends in the learning industry. Apply your strong knowledge in industry standard design/rapid authoring tools such as Articulate/Captivate/ Lectora/ Camtasia/ SAP Enable Now/WalkMe and be comfortable with client proprietary authoring tools. An ideal candidate should be well-versed with the technical functionalities and limitations of these tools. Work in a problem-solving global environment with Cross cultural competence. Possess excellent interpersonal and writing skills with a strong business acumen. Professional & Technical Skills: Graduate/Post Graduate in any specialization, preferably Journalism / Mass Communication / English Literature /Advertising / Public Relations Desired work experience:6+years of proven experience in content development and instructional designing Extensive experience in developing, reviewing and delivering different training modalities like Instructor-Led Trainings, Web-Based Trainings, application simulations, job aids, and quick reference guides Experience in leading and coaching small teams independently Additional Information: A transparent career path designed for rapid career progression A supportive culture that is serious about training, coaching and continuous learning A global network where only state-of-the-art tools and technologies will do A bighearted environment with opportunities to give back to our local communities An opportunity to work on transformative projects with key G2000 clients Potential to Co-create with leaders in strategy, industry experts, enterprise function practitioners and, business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies. Ability to embed responsible business into everythingfrom how you service your clients to how you operate as a responsible professional. Personalized training modules to develop your strategy & consulting acumen to grow your skills, industry knowledge and capabilities Opportunity to thrive in a culture that is committed to accelerate equality for all. Engage in boundaryless collaboration across the entire organization. About Our Company | Accenture Qualification Experience:Minimum 6-8 year(s) of experience is required Educational Qualification:Any Bachelors Fulltime

We are looking to fill Project Lead position for product migration assignment. Project Lead position for product migration assignment will be remote and require no travel. The Project Lead will act as a primary contact to external customers (Physicians and Hospitals) while working closely with cross-functional teams to manage product migration tasks. The role will be responsible for planning, coordinating and managing Revenue Cycle solutions product migration activities. Primary responsibilities of a Project Lead include: Manage the product implementation of existing clients adding new business or modifying current business Responsible for client outreach to kick off the product implementation/migration process Present project plan to client on product modules to be implemented per signed contract Set client expectations and define scope of product migration activities Responsible to educate client on best practices and guide them through the product migration phase Manage all communication with the client including conducting meetings and conference calls Must be responsible for the coordination, communication and accurate reporting of all migration related activities under the supervision of Program Manager Facilitates training needs, schedules client training and reports on training completed Ability to manage multiple projects concurrently with aggressive timeframes Complete projects within set timelines while mitigating risks that could cause the project to delay. Manage detailed work plans, schedules and client status reports. Responsible for tracking and managing client product migration deliverables Responsible for gathering client requirements and collaborating with internal departments to resolve issues related to the client product migration Ensure successful hand-off to client services group for on-going support post product migration Collaborate with internal departments to resolve client questions and issues during product migration Responsible for keeping the project on track and in scope, anticipating and assessing project issues Responsible for developing resolutions working with the team and management, to meet productivity, quality, and client-satisfaction goal Mandatory Skills: Project Management. Experience: 5-8 Years.

Role Purpose The purpose of this role is to execute the process and drive the performance of the team on the key metrices of the process. Do Ensure process is executed as per the client contract Conduct briefings before every shift to drive focus on key metrices and debrief at the end of the shift to drive focus of the team on quality and adherence to contract compliance processes Prepare notes from the huddle meetings and share it with the team Prepare and share the performance data of the team with the client at the end of the shift Interact with the client and prepare note to share updates and changes with the team Review the performance on the key process metrices and conduct RCA to improve quality parameters Prepare presentation on weekly and monthly performance data for the manager to be shared with the client Collaborate and influence internal key stakeholders to manage and resolve issues to ensure fulfillment and flawless delivery of projects Be part of the discussion between manager and WFM team on forecast and number of agents required Organize fun hours on Friday for the team to promote team engagement Identify opportunities for automation within the account and share it with the manager Provide details and data to the automation team to support the automation initiative Drive performance of the team on the identified metrices of the process Review last 6-8 weeks performance data (RAG) and identify low performers Provide feedback and coach the outliers/ low performers to improve their performance metrices Prepare Performance Coaching & Counselling Plan (PCCP) to document and support the low performers Handhold the employees on performance on process and monitor for improvements Identify training needs for new joiners especially and track their daily progress Conduct process trainings as well as refresher trainings are provided to bridge the capability gap or if there is any change from the clients end Stakeholder Interaction & Management Coordinate with internal and external stakeholders to ensure compliance and quality in the delivery for accounts Interact and engage with the client manager to communicate and update progress against account plan, project delivery etc. Participate in monthly review meetings with Account Delivery leadership updating them on the status and progress of the account Work with quality team to ensure the quality improvements as per the delivery standards of the contract Provide timely assistance in case of an escalation and support resolution of escalations/ issues Effective Team Management Resourcing Hire adequate and right resources for the team Talent Management Ensure adequate onboarding and training for the team members to enhance capability & effectiveness Build an internal talent pool and ensure their career progression within the organization Manage team attrition Drive diversity in leadership positions Performance Management Set goals for the team, conduct timely performance reviews and provide constructive feedback to own direct reports Ensure that the Performance Nxt is followed for the entire team Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Mandatory Skills: General Management (Ops). Experience: 5-8 Years.

Position Summary A seasoned professional with 5 to8 years of experience working in multidisciplinary Domestic and International projects, with specific expertise in Inside Plant Design, Hydra Planning HLD,LLD ,Hydra Overlay. you will analyze and execute project plans for current and new scope of projects provided by Stakeholder. Ensures quality of work and that industry guideline and requirements are met. Major Responsibilities 1. This is an operational role within Fibre services to Plan, Design the Fibre assets in GIS tools PNI Magik version 5.2.10. that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes 2. Proactively work with internal and external stakeholders to identify the project scope gaps and prepare a plan for the system update in PNI and PRM. 3. Plan, organize, and monitor the overall program objectives for the department. Utilize KPIs and metrics to monitor the performance of teams to ensure all deliverables are completed efficiently and as scheduled. 4. Responsible for communicating process updates through regular team meetings 5. Design inside plant network infrastructure which is costeffective, fitforpurpose, and futureproof for Backhaul network and Enterprise customers and Cumolo report. 6. Leading all inside plant design activities and providing technical expertise on all aspects of fibre design and planning 7. Manage internal and thirdparty teams to produce high quality designs of FTTX, and B2B networks for underground and aerial networks 8. Continued driving of improvement in costs, timescales, and quality 9. To produce detailed industry standard documentation of the design and update on Inventory Management Systems 10. Aware of the Strategy team Architecture to be followed and maintained in GIS Applications 11. Design of the telecommunications industry and its practices standards regarding the fibre construction costs to build an optical network 12. Must have skills in defining, evaluating, solving, and presenting alternatives to complex engineering problems and in applying engineering and economic principles while conducting studies and surveys to analyze a technical system or design 13. Drive the SOW and provide the updates on weekly basis, also identify the RCA and arrest the data integrity issues. 14. Produces reports on quality assurance and projects for internal and client governance 15. Proposes, documents maintains and implements continual process improvements which lead to benefits for the client and TCTS 16. Assesses internal training needs and identifies training opportunities to ensure effective performance Personal Qualities 1. Analytical Thinking Exceptional ability to analyze data and implement in Magik version 5.2.10. 2. RCA 3. Results focused Ability to organize and manage multiple, and at time competing priorities 4. Communication Skills Demonstrate communication skills necessary to interpret policies in situations requiring persuasion and prepare and present presentations, 5. Relationship building skills ability to work within a cross functional team 6. Presentation Skills Ability to prepare and logically present data to the client and internal leadership teams Qualifications 1. 5 to 8 years of relevant experience in Telecommunications Engineering with over 5 years of experience as a GIS PNI Expertise. 2. Proficient in MS Office Suite with good skills in PowerPoint and Excel Tools and Application Smallworld PNI and PRM V5.2.10 TM Flow CPS Clarify SOM Cramer MapAll BTOR NIG GSA Lite

Role The role of a trainer is to develop a competency and skill sets in an individual to perform his/her effectively and efficiently in the work place. The trainer should communicate to the trainees about what is expected out of training in a simple and professional way DO The trainer plays a pivotal role from start to end of the Domain training that includes the following: Participate in KA and KT related activities in the account and work with the client and various stakeholders to ensure that processes knowledge is documented and transferred to the operations team Deliver Generic Domain Specific Modules along with up skilling resources on process. Structure On boarding Training requirements, Pre Process, Customer Visits etc. Ensure that all new employees go through the defined new learning path for their respective roles in the account Deliver pre-process and process training for new employees Support new hires during OJT and GO-live Provide refresher and remedial training for existing employees Ensure all regulatory requirements are complied with from time to time Maintain trainee data and information Generate training reports from time to time Support any administrative tasks like trainee roster and scheduling etc. Create/Customize training content for delivery Provide feedback and coaching to analysts on the floor Take ownership for improvement in analysts performance Analyze training needs for employees working for the account. Responsible for account level Training metrics Responsible for adhering to training standardization guidelines defined by the BU Training Function Responsible to work with ops to bridge gaps during training. Mandatory Skills: Training. Experience: 8-10 Years.

As a Technical Training Lead specializing in Accounting & Business Skills at VNC Global in Vadodara, you will be responsible for developing and delivering training programs related to accounting practices and financial software such as Xero, QuickBooks, and Business Central. Additionally, you will conduct technical interviews for accounting positions, evaluate candidates" skills, and assess training needs to customize programs and bridge skill gaps effectively. To excel in this role, you should possess a Master's degree in Commerce or a related field, along with at least 4 years of experience in corporate training, technical interviewing, and working in the field of accounting, specifically focusing on Foreign Accounts. Your expertise in Xero, QuickBooks, and Business Central is crucial, as well as your strong communication, leadership, and organizational skills. If you are a dynamic professional with a proven track record in the accounting field and are passionate about training and developing others, this position offers an exciting opportunity to make a significant impact. Join our team at VNC Global and contribute to our mission of providing high-quality training programs tailored to meet the evolving needs of our employees and organization.,

Primary Responsibilities: Maintain knowledge of coding and billing requirements and regulatory changes KPIs include but not limited to Productivity, quality, TAT, Attendance and Attrition Quick turnaround using logical understanding of data Manages overall personnel, performance, and discipline of the assigned project(s) Provide expertise and leadership in assigned functional area Manage relationship with internal stakeholders and functions Manage all client interaction and client communication. Should front end the relationship with the client Review and analysis of periodic reports and metrics Evaluation of operational practices and procedures Provide support to quality initiatives targeted towards process improvements Actively involved in the internal audit support, ensuring all compliance parameters are met Establish and maintain a working environment conducive to positive morale, individual style, quality, creativity, and teamwork Provide direction to staff; ensure resolution of problems; sets priorities Actively provides inputs and assistance to the senior management in the planning, implementation, and evaluation / modifications to existing operations, systems, and procedures, specifically relating to his/her assigned project(s) Managing attrition and building retention strategies Preparation of annual business plans including operating budgets Negotiating solutions, resolving conflicts and anticipating/handling critical situations Providing regular performance feedback and giving frequent formal and informal coaching sessions Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so Required Qualifications: Graduate or Postgraduate inLife Sciences, Allied Medicine (BHMS, BAMS, BPT, Dental Grads, Pharmacist, Nursing) or others Certified coder – AAPC / AHIMA – CCS/CPC/CPC-H/CCS-P 10+ years of coding experience with 3+ years of experience as a Team Lead Thorough knowledge of medical terminology, human anatomy/ physiology, pathophysiology Knowledge of organizational structure, workflow, and operating procedures Proficient in healthcare reimbursement methodologies Proven ability to manage and enable teams to reach their goals Proven good analytical and communication skills Proven solid interpersonal and communication skills Proven solid acumen towards employee engagements & driving customer satisfaction Proven ability to work closely with SME, Auditor and Trainer and identify training needs for outliers Proven ability to effectively provide 1 on 1 coaching Proven ability to monitor absences and overall day to day operations Proven ability to identify areas of weakness and provide educational teaching to improve those areas of weakness At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission. #NTRQ External Candidate Application Internal Employee Application

About the Job: We are looking for passionate and dynamic experienced HR Professionals to join our team at Manipal Hospitals! About Us: As a pioneer in Healthcare, Manipal Hospitals is among the top healthcare providers in India serving over 5 million patients annually. Today we stand as an integrated network with a pan-India footprint of 38 hospitals across 19 cities with 10,500 beds, and a talented pool of over 7,200 doctors and an employee strength of over 20,000. Role: HRBP Location: Mangaluru, Karnataka What You’ll Do: The position holder will be responsible to partner with various stakeholders to implement HR strategies with an objective to support units to achieve business goals Foster a positive workplace culture through employee engagement initiatives & continuous communication Implement the Continuous Performance Management System that includes Goal Setting, Performance Reviews & feedback mechanisms in collaboration with the Corporate HR team Identify Hi-Pot employees at the Unit & ensure such employees go through Talent Development Centre in collaboration with the Corporate HR team. Collaborate with the Corporate HR team & ensure employee participation in Individual Development Plans (IDPs) at the Units to enhance the overall functional & behavioral competencies of employees Drive R & R programs to recognize & reward high-performing employees Lead the Talent Acquisition for the Unit ensuring timely hiring of qualified candidates Implement strategies to attract & retain top talent Oversee Onboarding & integration process for new hires Identify training needs within the Unit & ensure training programs are conducted at the Unit in collaboration with the corporate L&D team What We Are Looking For: Any Graduate + MBA/PGDM in HR Minimum of 5+ years of experience in the role of HRBP Strong communication skills, both oral and written Proven team leadership skills with the ability to work effectively in a highly collaborative team environment Roles and Responsibilities About the Job: We are looking for a passionate and dynamic experienced HR Professionals to join our team at Manipal Hospitals! About Us: As a pioneer in Healthcare, Manipal Hospitals is among the top healthcare providers in India serving over 5 million patients annually. Today we stand as an integrated network with a pan-India footprint of 37 hospitals across 19 cities with 10,500 beds, and a talented pool of over 5,600 doctors and an employee strength of over 20,000. Role: HRBP Location: KMC- Mangaluru What You’ll Do: The position holder will be responsible to partner with various stakeholders to implement HR strategies with an objective to support units to achieve business goals Foster a positive workplace culture through employee engagement initiatives & continuous communication Implement the Continuous Performance Management System that includes Goal Setting, Performance Reviews & feedback mechanisms in collaboration with the Corporate HR team Identify Hi-Pot employees at the Unit & ensure such employees go through Talent Development Centre in collaboration with the Corporate HR team. Collaborate with the Corporate HR team & ensure employee participation in Individual Development Plans (IDPs) at the Units to enhance the overall functional & behavioural competencies of employees Drive R & R programs to recognize & reward high-performing employees Lead the Talent Acquisition for the Unit ensuring timely hiring of qualified candidates Implement strategies to attract & retain top talent Oversee Onboarding & integration process for new hires Identify training needs within the Unit & ensure training programs are conducted at the Unit in collaboration with the corporate L&D team What We Are Looking For: Any Graduate + MBA in HR. Minimum of 4+ years of experience in the role of HRBP Strong communication skills, both oral and written. Proven team leadership skills with the ability to work effectively in a highly collaborative team environment.

We are looking for a skilled Trainer to join our team at Omega Healthcare Management Services Pvt. Ltd., with 3-5 years of experience in the field. Roles and Responsibility Develop and implement comprehensive training programs for employees. Conduct workshops and seminars to enhance employee skills and knowledge. Create engaging training materials and content. Evaluate training effectiveness and provide feedback. Collaborate with management to identify training needs. Design and deliver training sessions on various topics. Job Requirements Proven experience as a trainer or in a related field. Strong communication and interpersonal skills. Ability to work effectively with diverse groups. Excellent presentation and facilitation skills. Familiarity with adult learning principles and instructional design models. Experience with CRM/IT enabled services/BPO industry is an added advantage.

We are looking for a skilled Trainer to join our team at Omega Healthcare Management Services Pvt. Ltd., located in Chennai I. The ideal candidate will have 3-5 years of experience and a strong background in training and development, with excellent communication and interpersonal skills. Roles and Responsibility Develop and deliver comprehensive training programs to enhance employee skills and knowledge. Conduct workshops, seminars, and other training sessions to promote continuous learning and growth. Collaborate with cross-functional teams to identify training needs and develop targeted solutions. Design and implement effective training strategies to improve performance and productivity. Evaluate the effectiveness of training programs and recommend improvements. Provide coaching and mentoring to support employees'' professional development. Job Requirements Proven experience as a trainer or in a related field, with a minimum of 3 years of experience. Strong knowledge of adult learning principles and instructional design methodologies. Excellent communication, presentation, and interpersonal skills. Ability to work effectively in a fast-paced environment and adapt to changing priorities. Strong analytical and problem-solving skills, with attention to detail and accuracy. Experience with CRM/IT enabled services/BPO industry is an added advantage.

SUMMARY JD Insurance, BFSI - Training Lead (TL) Job Summary - Responsible in overseeing the over - all performance of the aligned accounts and provides direction to team members directly reporting to him/her in all aspects of Training including planning/design, implementation, reporting, and evaluation of all Training processes. He/she provides guidance in the development, implementation, analysis, evaluation of policies and procedures that render effective and efficient world - class service to Insurance clients as evidenced by excellent Customer Satisfaction, Employee Satisfaction. Duties and Responsibilities Develop, update, and manage training programs for the account and collaborates with BFSI team on instructional design, content, projects, etc. Facilitate or co - facilitate trainings for new and existing resources using a variety of instructional techniques formats. Drive Domain across accounts in PHP teams. Actively participates in Due Diligence and transitions calls for new & existing scope of work. Manage coaching sessions with trainees and supervisors to achieve high performance levels. Works with quality assurance in monitoring resources while processing cases to provide appropriate coaching to ensure consistent procedures and standards, and overall partner performance to maximize customer satisfaction. Manage training administration to include training enrolment and class assignments, course evaluations and tests and develop appropriate reporting to manage program effectiveness. Assess and or adapt both current and new training needs to adapt to organizational changes and business needs. Work very closely with team members to solve process problems. Provide recommendations on any matters relating to improving the process. Manages knowledge base (which includes upkeep of training materials and records, finding innovative training methods etc.) Supports & designs ongoing and long - term improvement projects for career development. Documents all business - related employee interactions. Reviews and analyses reports, records, and data to meet and exceed customer and company objectives. Collaborates with all workgroups to resolve issues that impact internal and external Customers. Establishes operational priorities and strategies to meet and exceed business goals and Objectives. Effectively conduct meetings. Relationship Interpersonal Communication - Partners with Account Leads and employees across the organization for a meaningful understanding of their requirements; and effective delivery of these Customer Service Orientation - Maintains and advocates a cheerful and positive attitude, ensuring that a welcoming environment is established and consistently projected. Relationship Building - Establishes relationships and networks across a broad range of people and groups both internally and externally. Teamwork and Cooperation - Works well with others towards achieving desired results, clarifies goals and roles and initiates clarification and conflict resolution. Desired/Preferred Qualifications Must have a bachelor’s degree in any stream. Certifications from LOMA & The Institutes is added advantage. Knowledge of Property & Casualty and Life and Annuities. Good critical and analytical thinking skills Effectively meets strict deadlines. Detail oriented and possess good organization skills. Effective written and oral communication skills and be able to maintain confidentiality. Demonstrated PC knowledge including Windows, MS Applications - Microsoft Word, Excel, and Outlook. Able to work rotational shifts with adherence to schedule a must, including evenings, weekends and overtime as necessary. Willingness to render extended hour/s as the need arises. Experienced as a Training SME and Trainer for 4+ years

About the Job The Product Trainer is responsible for delivering process training content to the new hires using different learning platforms to increase learners'' engagement, knowledge, skills, and efficiency. As Product Trainer, You Will Training/Abay Management: Define any barriers and execute batches in line with the given metrics and deadlines Maintain a repository of recommended answers Assist in creating training material Prepare worksheets and other job aids for associates'' reference Coach trainees and agents in language and sales techniques and strategies Create content for stakeholders/clients Conduct training sessions for associates Conduct Sale driver analysis from a Sales and soft skills perspective Analyze knowledge gaps with SMEs and QAs Review and improve training content. Create and implement client and internal reporting systems, as well as procedures for day-to-day operations and performance monitoring Support production associates on a real-time basis Collate chats for future reference Perform a monthly Training Needs Analysis (TNA) to pinpoint issues and fill in any gaps Conduct tests/assessments before and after the training interventions Participate in calibration meetings (internal and external) Develop action plans for the bottom quartile and ensure that they move up the learning curve by means of special coaching/ conducting refresher training Broadcast the updates to the floor Conduct small group training sessions Conduct chat readout sessions for the associates Recommend corrective and refresher courses to be assigned based on associates performance on the floor Participate in weekly business reviews and provide input as asked for Roll out knowledge checks once a month Communicate with clients via emails and conference calls on a daily or weekly basis to review and address training concerns and introduce new policies and procedures As Product Trainer, You Have Minimum Educational Requirement High School graduate Minimum of one year''s worth of process training experience or equivalent teaching/coaching experience Experience in the markets, customer service, and sales Exceptional time management, organizational, and prioritization skills to complete work promptly Expert-level communication skills Experience in graphic design, content writing or editing, or a related field in a different industry, as an advantage. Proficiency with Microsoft Office and Google Suite (Sheets, Slides, Docs, and Drive) is necessary. Proven analytical abilities to assess performance and pinpoint areas that need improvement in order to meet project requirements The ability to successfully work across cross-functional teams A positive work ethic and commitment to achieve the best possible outcomes The passion to be a role model that exemplifies our 10 Things (cultural values) Ability to assess the big picture and draw connections between inputs and outputs leadership qualities such as critical thinking and problem-solving to aid in overcoming difficult situations A keen eye for detail, the ability to multitask, and strong analytical skills

Key Responsibilities: Developing team, Manage escalation in teams of direct reports. Develop the right competences and skills in group. Allocate resources to projects, maintain day to day resource planning, manage operational resource escalations, manage hiring and subcontracting. Analyse training needs and execute training plan. Consultant for sales engineering, project management, service, R&D Monitor and mitigate risks and opportunities in projects. Stimulate continuous improvement in department- Initiate manage improvements. Maintain and improve the specialism area of his/her group. Contribute to the improvement of department KPIs. Validate system performance through thorough FAT/SAT testing. Quickly address control system issues to minimize downtime and disruptions. Deep knowledge of control systems, including hardware and software integration. Willingness for short travel internationally for project oversight and team management. Key Competencies: Strong leadership and team management skills, with the ability to guide teams to successful project outcomes. Experience to manage the team of 15+ engineers. Excellent communication and collaboration skills, particularly in a global, high-demand project environment Excellent organizational and planning abilities, ensuring control systems are delivered on time and within budget. A proactive approach to innovation, driving improvements in control system design and implementation. Hard Skills: Sound Knowledge of Siemens PLC and Allen Bradley PLC. Oversee the design and execution of control systems, ensuring integration of hardware and software components (including PLC systems) for BHS and parcel handling projects. Collaborate with mechanical, electrical, and software engineering teams to align control system designs with broader project goals. Guide team in detailed project plans and schedules, ensuring all control system activities are aligned with project timelines and budgets. Drive standardization efforts, implementing process improvements that enhance the efficiency and reliability of control systems across multiple projects. Manage and mentor a team of controls engineers, ensuring alignment with project goals and fostering a culture of collaboration and technical excellence. Provide technical expertise throughout the commissioning phase, ensuring a smooth handover to the customer. Qualifications Bachelors degree in electronic, electrical engineering, Instrumentation Engineering, or a related field. 10-12 years of experience in PLC programming, particularly Siemens, preferred experience in Airport material handling system and parcel solutions

About The Role Skill required: Talent Development - Instructor-Led Training (ILT) Designation: Business Interlock Associate Manager Qualifications: Any Graduation Years of Experience: 10 to 14 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsTalent Development processThe practice of training and learning material between an instructor and learners, either individuals or groups. Instructors can also be referred to as a facilitator, who may be knowledgeable and experienced in the learning material, but can also be used more for their facilitation skills and ability to deliver material to learners. What are we looking for Training Needs Analysis (TNA)Client CommunicationMicrosoft Office SuiteLearning Content DevelopmentInsurance experienceAbility to perform under pressureAbility to manage multiple stakeholdersWritten and verbal communicationCollaboration and interpersonal skillsAbility to meet deadlinesRetirement domain expertiseInsurance Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures The person requires understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor or team leads Generally interacts with peers and/or management levels at a client and/or within Accenture The person should require minimal guidance when determining methods and procedures on new assignments Decisions often impact the team in which they reside and occasionally impact other teams Individual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Any Graduation

We are looking for a skilled International Voice Sales Trainer to join our team at Cogniphi Technologies Pvt Ltd. The ideal candidate will have 146 years of experience in the IT Services & Consulting industry. Roles and Responsibility Develop and implement effective training programs for international voice sales teams. Conduct regular coaching sessions to enhance sales performance and customer service skills. Collaborate with cross-functional teams to identify training needs and develop targeted solutions. Analyze sales data and feedback to inform training strategies and optimize results. Create engaging content, including presentations, manuals, and online resources, to support training initiatives. Evaluate the effectiveness of training programs through metrics and KPIs. Job Requirements Proven experience as an International Voice Sales Trainer or similar role. Strong understanding of sales principles, practices, and techniques. Excellent communication, interpersonal, and presentation skills. Ability to analyze complex data sets and provide actionable insights. Experience with adult learning principles and instructional design methodologies. Familiarity with CRM software and other sales management tools.

About The Role Skill required: Talent Development - Instructor-Led Training (ILT) Designation: Business Interlock Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsTalent Development processThe practice of training and learning material between an instructor and learners, either individuals or groups. Instructors can also be referred to as a facilitator, who may be knowledgeable and experienced in the learning material, but can also be used more for their facilitation skills and ability to deliver material to learners. What are we looking for Training Needs Analysis (TNA)Written and verbal communicationCollaboration and interpersonal skillsAbility to perform under pressureAbility to work well in a teamAbility to meet deadlinesTraining ManagementTraining door to floorSupply chai expert Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems May create new solutions, leveraging and, where needed, adapting existing methods and procedures The person would require understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor May interact with peers and/or management levels at a client and/or within Accenture Guidance would be provided when determining methods and procedures on new assignments Decisions made by you will often impact the team in which they reside Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Any Graduation

About The Role Skill required: Talent Development - Instructor-Led Training (ILT) Designation: Business Interlock Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsTalent Development processThe practice of training and learning material between an instructor and learners, either individuals or groups. Instructors can also be referred to as a facilitator, who may be knowledgeable and experienced in the learning material, but can also be used more for their facilitation skills and ability to deliver material to learners. What are we looking for Training Needs Analysis (TNA)HR Analytics & ServicesTalent IdentificationLearning Content DevelopmentCommunicationAbility to perform under pressureAbility to manage multiple stakeholdersWritten and verbal communicationCollaboration and interpersonal skillsAbility to meet deadlinesTraining & Transition ExperienceTalent Development & AcquisitionEDM & WFDA Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems May create new solutions, leveraging and, where needed, adapting existing methods and procedures The person would require understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor May interact with peers and/or management levels at a client and/or within Accenture Guidance would be provided when determining methods and procedures on new assignments Decisions made by you will often impact the team in which they reside Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Any Graduation

About The Role Skill required: Talent Development - Instructor-Led Training (ILT) Designation: Business Interlock Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsTalent Development processThe practice of training and learning material between an instructor and learners, either individuals or groups. Instructors can also be referred to as a facilitator, who may be knowledgeable and experienced in the learning material, but can also be used more for their facilitation skills and ability to deliver material to learners. What are we looking for Training Needs Analysis (TNA)Learning Content DevelopmentMicrosoft Office SuiteInsurance ManagementInsurance Risk ManagementAbility to perform under pressureAbility to manage multiple stakeholdersWritten and verbal communicationCollaboration and interpersonal skillsAbility to meet deadlinesTraining & Transition Experience Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems May create new solutions, leveraging and, where needed, adapting existing methods and procedures The person would require understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor May interact with peers and/or management levels at a client and/or within Accenture Guidance would be provided when determining methods and procedures on new assignments Decisions made by you will often impact the team in which they reside Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Zuppa Geo Navigation Technologies Private Limited is looking for AJEET Mini TRAINER (Master & Slave) to join our dynamic team and embark on a rewarding career journeyIdentifying training needs: Assessment of employee skills and knowledge gaps to determine the type of training required.Designing training programs: Creating customized training programs that meet the specific needs of the organization and its employees.Delivering training sessions: Leading classroom-based or online training sessions, using a variety of teaching methods to engage participants and enhance learning.Evaluating training effectiveness: Monitoring and evaluating the impact of training programs on employee performance and business outcomes.Keeping up to date with industry developments: Staying informed of new trends and developments in the training field to ensure the organization's training programs remain relevant and effective.

Job Description Associate Agency Development Manager Job Summary Responsible for Agent Recruitment Agent Development Meet Business targets Customer Centricity Key Responsibilities Agent Recruitment Develop various sources of agent hiring & build a team of agent &agent pipe line. Conduct activity to enhance existing agent footfall to generate fresh referral for newagenthiring Implementation of MLI GOLD process and adhere to the business norms Follow agent 9 pointer hiring mechanism & other hiring norms Agent Development Ensure product knowledge by MLI ways of training Field demonstration (FOD s) Development of agent prospecting habits, calling habits and work habits. Work with agent on planning and reviewing of activities and goals. Identify the training needs of the agent and work with Trainers to improve the same Meet Business Targets Achievement of monthly, quarterly & yearly business plans. Improve agent productivity & persistency by regular PRP/IID/GID etc Ensure companies product mix sales ration and adhere to the business norms. Maintain agent pro activity as per business plan o Customer Centricity Be MLI brand ambassador & a customer champion Follow MLI sales practice to develop deep customer loyalty Hold periodical customer meet to understand customer pulse & need Ensure customer queries are responded to satisfactorily as per MLI standard. Desired Competencies Sourcing & Selection capability Nurturing & Developing talent Result orientation Customer centricity Planning & Execution MOS Achievement of business plan & GPA Recruitment / Development & Activisation of agent as per plan. Persistancy as per MLI grid Achieve GOLD Score as per MLI standard Number of EC/MDRT agent Minimum Education Graduation. CTC 2.00 LPA to 3.50 LPA Candidate Specification Age between 24-38 years Work experience not less then 2 years in sales. Job Description Associate Agency Development Manager Job Summary Responsible for Agent Recruitment Agent Development Meet Business targets Customer Centricity Key Responsibilities Agent Recruitment Develop various sources of agent hiring & build a team of agent &agent pipe line. Conduct activity to enhance existing agent footfall to generate fresh referral for newagenthiring Implementation of MLI GOLD process and adhere to the business norms Follow agent 9 pointer hiring mechanism & other hiring norms Agent Development Ensure product knowledge by MLI ways of training Field demonstration (FOD s) Development of agent prospecting habits, calling habits and work habits. Work with agent on planning and reviewing of activities and goals. Identify the training needs of the agent and work with Trainers to improve the same Meet Business Targets Achievement of monthly, quarterly & yearly business plans. Improve agent productivity & persistency by regular PRP/IID/GID etc Ensure companies product mix sales ration and adhere to the business norms. Maintain agent pro activity as per business plan o Customer Centricity Be MLI brand ambassador & a customer champion Follow MLI sales practice to develop deep customer loyalty Hold periodical customer meet to understand customer pulse & need Ensure customer queries are responded to satisfactorily as per MLI standard. Desired Competencies Sourcing & Selection capability Nurturing & Developing talent Result orientation Customer centricity Planning & Execution MOS Achievement of business plan & GPA Recruitment / Development & Activisation of agent as per plan. Persistancy as per MLI grid Achieve GOLD Score as per MLI standard Number of EC/MDRT agent Minimum Education Graduation. CTC 2.00 LPA to 3.50 LPA Candidate Specification Age between 24-38 years Work experience not less then 2 years in sales.

Talent Acquisition (70%): Participate actively in business meetings and understand business requirements. Carry out effective manpower planning and ensure manpower costs are within the established controls. To recruit the best available talent across the region by engaging with the line hiring managers and recruitment sources in order to meet manpower needs. Social Media Hiring – Effective usage of social media platform to attract & hire talents for creative domain Campus Hiring - Build campus relations and manage campus visits, internships and other campus engagement programs Smooth Onboarding of new joinees (joining formalities, documentation, background verification) and induction HR Business Partnering & Operations (30%): Visit assigned stations in the region to interface and dialogue with colleagues. Correspond with employees in these stations for all HR, payroll/policy related queries. Conduct exit and stay conversations and manage the off-boarding process for resignees from the region Track and review disciplinary complaints To drive the employee recognition programme in the region To conduct a training needs assessment for colleagues in this region and input to the Corporate team. Manage training related logistics for programmes conducted in the region Drive Performance Mgt execution in the stations by ensuring goal setting & reviews are closed Roles and Responsibilities Talent Acquisition (70%): Participate actively in business meetings and understand business requirements. Carry out effective manpower planning and ensure manpower costs are within the established controls. To recruit the best available talent across the region by engaging with the line hiring managers and recruitment sources in order to meet manpower needs. Social Media Hiring – Effective usage of social media platform to attract & hire talents for creative domain Campus Hiring - Build campus relations and manage campus visits, internships and other campus engagement programs Smooth Onboarding of new joinees (joining formalities, documentation, background verification) and induction HR Business Partnering & Operations (30%): Visit assigned stations in the region to interface and dialogue with colleagues. Correspond with employees in these stations for all HR, payroll/policy related queries. Conduct exit and stay conversations and manage the off-boarding process for resignees from the region Track and review disciplinary complaints To drive the employee recognition programme in the region To conduct a training needs assessment for colleagues in this region and input to the Corporate team. Manage training related logistics for programmes conducted in the region Drive Performance Mgt execution in the stations by ensuring goal setting & reviews are closed