231 Training Needs Jobs - Page 5

AM – Training for Domestic BPO in Kharadi, Pune. 1+ year experience as AM Training in inbound customer service/e-commerce domain. Strong communication skills a must. Graduate/undergraduate. Salary up to 7.5 LPA. 1 position available Apply now!

Basic Section No. Of Openings 1 Grade 2A Designation Lead - Delivery Closing Date 21 May 2025 Organisational Country IN State KARNATAKA City BENGALURU Location Bengaluru-I Skills Skill Project Management Team Management Team Handling Medical Coding Coding E/M coding Surgery Education Qualification No data available CERTIFICATION No data available About The Role About The Role :? Monitor, identify and resolve performance/behaviour/attendance issues using prescribed performance management techniques. Monitor and act on personnel and disciplinary issues. Provide subject matterexpertiseto Quality Control Analysts in theteam. Ensure training needs of subordinates aremet. Adjust to the needs of meeting service level agreements under supervision of Operations Manager. Successfully complete all client related training and keep record of the same. Hold team meetings on a regular basis with direct reports. Communicate all process and client updates to direct reports within specific timelines and keep record for such updates. Act as single point contact for theassigned team membersforall theirjob-relatedneeds and create a harmonious work environment. Responsible for day-to-day functional supervision of work group, including work assignment and attendance monitoring; providing input into selecting, training, developing, and completing performance appraisal of work group(s)in accordance withthe organizations policies and applicable compliance requirements. Job Specification Minimum of 5/6 Years of Professional and Relevant Experience in Medical Coding with specialty Surgery. Must have experience in Client and Stakeholder Management, Team Management. Must have CodingCertificationlike CPC/CCS/COC/AHIMA. Any graduate will do. ShiftDetails:? General Shift / Day Shift WorkMode:? WFO

Basic Section No. Of Openings 1 Grade 2A Designation Lead - Delivery Closing Date 27 May 2025 Organisational Country IN State TELANGANA City HYDERABAD Location Hyderabad-IV Skills Skill Vendor Management Project Management IT Service Management Solution Architecture SDLC CRM ITIL Outsourcing Global Delivery IT Strategy Education Qualification No data available CERTIFICATION No data available About The Role Job Title Team Leader Service Line AR Department Operations About The Role Monitor, identify and resolve performance/behaviour/attendance issues using prescribed performance management techniques. Monitor and act on personnel and disciplinary issues. Provide subject matter expertise to Quality Control Analysts in the team. Ensure training needs of subordinates are met. Adjust to the needs of meeting service level agreements under supervision of Operations Manager. Successfully complete all client related training and keep record of the same. Hold team meetings on a regular basis with direct reports. Communicate all process and client updates to direct reports within specific timelines and keep record for such updates. Act as single point contact for the assigned team members for all their job-related needs and create a harmonious work environment . Responsible for day-to-day functional supervision of work group, including work assignment and attendance monitoring; providing input into selecting, training, developing, and completing performance appraisal of work group(s) in accordance with the organizations policies and applicable compliance requirements. Job Specification Minimum of 6 Years of Professional and Relevant Experience in AR (Revenue Cycle Management). Must have experience in Client and Stakeholder Management, Team Management. Any bachelors degree or masters degree. Shift Details Night Shift Work Mode: WFO

People & Organization Business Partner Siemens Energy About the role Supports and implements the People Strategy / Functional P&O Strategy and / or other strategic P&O initiatives with respective business leader and advises and supports the business management for (an) assigned organization(s). What will you do if join us? As a trusted partner, you will bring deep insights, an independent viewpoint and P&O expertise to business issues. You will consult with and influence senior leaders to take actions on emerging people and organizational culture topics. Execute the people strategy in line with business strategy. Partner with business leaders to actively analyze the business plan for workforce planning for both the Business Units. Enable business to develop robust talent pipeline. Plan and facilitate the Succession Planning for the Business Units Understand and drive the Company policies and guidelines. Customized policy/ guideline / initiative to support the Business Strategy Analyze and drive cultural change in line with business strategy. Identify Talents with Potential and develop them by sponsoring them for local and global talent programs To build organizational capability through competency evaluation, analyzing Individual development Plans, identify customized training needs at group level and partner with Learning and Talent Leadership team to co-create appropriate solutions and ensure implementing the plan. Guide and facilitate People Managers in handling critical people topics Facilitate the SGES planning workshops. Liaise with the Managers to identify the key topics from the feedback that would be driven at BU level. Support the People Managers to identify the initiatives to be driven at their level. Provide insights from data analysis on topics such as Headcount, Demographics, Org structure, Performance, Compensation, Position levelling, etc., to help the Management take appropriate decisions. Keep a track on the Headcount development. Curate and execute initiatives to enhance employee experience We don"™t need superheroes, just super minds with a winning attitude! You bring in substantial experience in stakeholder management You"™ve a digital attitude, have great communication skills, love to work in teams, are grounded, honest and hard working. You are a management graduate from a reputed institute, an excellent standout colleague and leader You are a self-starter who takes accountability of responsibilities, drives initiatives even with limited resources, is independent & self-motivated. You should also be capable of influencing and managing change Make your mark in our exciting world at Siemens! This role is based in Gurgaon. You"™ll also get to visit other locations in India and beyond, so you"™ll need to go where this journey takes you. In return, you"™ll get the chance to work with teams impacting entire cities, countries and the craft of things to come. We"™re Siemens. A collection of over 379,000 minds building the future, one day at a time in over 200 countries. We're dedicated to equality, and we encourage applications that reflect the diversity of the communities we work in across Gender, LGBTQ+, Abilities & Ethnicity. All employment decisions at Siemens are based on qualifications, merit and business need. Bring your curiosity and imagination and help us shape tomorrow.

Overview The Global Learning Solutions Team is a strategic partner across the global learning function for PepsiCo. We are responsible for providing learning leaders, sponsors and employees with insights and tools to enhance the learner experience. Based out of India, the Global HR Operations Learning Associate Analyst will be working with stakeholders and subject matter experts in end-to-end project development. This will include designing and development of learning solutions with the help of team members along with testing, deployment, and enhancement. The Learning Analyst will partner with subject matter experts and business stakeholders to evaluate training requirements, support the design and development of accurate learning solutions while applying instructional design theories, practices and methods. Responsibilities Be part of a team providing Learning Design & Development services. Designing learning curriculum and programs along with developing learning materials and collateral based on industry design standards Collaborate closely with business stakeholders to identify training needs and instructional goals/objectives for core programs and offerings Work with subject matter experts to design course format and packaging to provide seamless and enhanced learner experience Participate in and contribute to project scoping and planning, setting the standards for the learner experience that will enable learning objectives to be satisfied Teach and train team members on instructional design principles Drive and lead projects with the support of team members Assist with content curation and evaluation to maintain current and relevant course catalog aligned with content management strategy Assist in developing strategies for integrating learning solutions with digital learning methodologies ensuring a smooth blended approach for learners Facilitate translation of learning materials into required languages using tools/vendors Qualifications 5+ years of demonstrated Adult Learning and Curriculum Design/Improvement experience preferred 6+ years of professional experience, preferably in a shared services/customer service or a related field 5+ years of experience designing and developing classroom, distance and e-learning content using tools like Articulate, Storyline, Captivate or LMS industry equivalents preferred 2+ years of experience as a team lead Knowledgeable about instructional design methodology (ADDIE, CRI, Gagnes events, Kirkpatrick, etc.) Experience of working in a HR environment or shared services role Strong interpersonal skills and ability to communicate with people at all levels and cultures Ability to navigate a complex matrixed and virtual environment Customer focused, solution driven and results oriented mindset with a good eye for detail Strong sense of ownership and ability to drive tasks to completion The ability to multi-task and handle competing priorities with the flexibility to meet the demands of the team when needed

Long Description Collate field force training requirements identified through training needs analysis. Formulate a training framework, training plan, and road map for different levels (ME’s & AM’s)with clear objectives and KPIs for structured and integrated development of the field force. Organize and deliver field force training programs interactively and timely. Collaborate with Business unit to develop product refresh training, handling objections, presentations for current and new brands/indication launches. Reinforce the application of skills by participating in field activities, coaching, team role-play, and presentations. Provide in-field training support for Sales team in alignment with Organizational priorities. Run annual field force skills assessments, disease/product knowledge assessments, and generate insight reports incorporating performance against benchmarks and required remedial actions through Digital tools (SMART WINNR). Conduct or participate in other departmental training programs where appropriate, such as the Trainee Program. Prepare Field forces for current and future field related challenges through Proactive approach. Develop internal team members through structured Individual Development Plans (IDPs). Competencies Innovation & Creativity Process Excellence Collaboration Customer Centricity Developing Talent Strategic Agility Stakeholder Management Result Orientation Education Post Graduation in Business Management Graduation in Pharmacy Work Experience Minimum 5-10 years of Pharma Sales Training

Purpose of Manager-Training role: As a training manager, you are accountable for managing the operations learning needs at the branches (PAN India). Works closely with business operations team to create and execute successful learning path of employees according to the business requirements. As an Manager-Training, you are expected to: 1. As a Team Leader, the incumbent will develop training content & deliver training programs. Should cover skills, competencies & etiquettes required in process and workflows for new hires & existing employees through online/classroom/on-the-Job mode. 2. Ensure effectiveness of training programmes and take required measure to bridge the gaps. 3. Plan and execute monthly/quarterly/yearly training plans and calendars. 4. Examine the level of knowledge by designing & conducting Certifications, Assessments & Knowledge Checks on a timely basis. 5. Work in close coordination with business heads for implementing the training interventions at national level. 6. Execute timely training interventions including Self Learning Courses, Knowledge checks, PAN India sessions and Training Need Initiatives (TNI) every month. 7. Manage the internal operations team to execute operations training requirements. 8. Publish daily/weekly/fortnightly training reports. To be successful in the Manager-Training role you are required to have: 1. Excellent Verbal & Written communication in both Hindi & English 2. Proficiency in Microsoft Office and writing emails, & comfortable while working on like Camtasia, Canva, and other content development tools. 3. Proactive & multitasker, who can manage tasks and manage time efficiently in a fast paced, changing work environment 4. Experience of handling the team of trainers. Must to have Attitude: 1. Customer Orientation 2. Sense of Ownership and Accountability. 3. Result orientation 4. Emotional intelligence for working in a Team. 5. Professional development by focusing on self-learning. Qualification: 1. Full time MBA Experience: 1. 10to 12 years of experience in Training & Development Key Interactions: External Branch teams. Regional Leadership Regional Sales & Operations Team. Business leads and CXOs. Internal Regional Training Managers and respective teams. Functional training leads and respective teams. HR Team.

About Zscaler Serving thousands of enterprise customers around the world including 40% of Fortune 500 companies, Zscaler (NASDAQ: ZS) was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. As the operator of the world’s largest security cloud, Zscaler accelerates digital transformation so enterprises can be more agile, efficient, resilient, and secure. The pioneering, AI-powered Zscaler Zero Trust Exchange™ platform, which is found in our SASE and SSE offerings, protects thousands of enterprise customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Named a Best Workplace in Technology by Fortune and others, Zscaler fosters an inclusive and supportive culture that is home to some of the brightest minds in the industry. If you thrive in an environment that is fast-paced and collaborative, and you are passionate about building and innovating for the greater good, come make your next move with Zscaler. We built the Zscaler architecture from the ground up as a platform that could extend to new features and services. Our Product Management team takes hold of this massive opportunity to deliver our customers a growing portfolio of never-before-seen capabilities in threat prevention, visibility, scalability, and business enablement. Our product managers are champions of innovation with a shared vision for Zscaler and the limitless possibilities of cloud security. Join us to make your mark on the planning and product roadmap at the forefront of the world's cloud security leader. The Technical Training Development Manager will design and develop learning solutions that train our customers, partners, and internals to configure, deploy, and design Zscaler’s cutting edge cloud security. This position will report into the Director, Training Development. You’ll work closely with Architects and Product Managers to understand the training needs, gather objectives for various audiences, and design curricula. You will collaborate with stakeholders to conduct gap analysis, training requirements and associated labs requirements, solicit feedback, drive course quality, and measure course impact based on objective you will be responsible for: Supporting the technical training curricula by helping design, develop, and release optimized world-class learning experiences Implementing instructional design methodologies and adult-learning principals in building various learning modalities for different mediums: self-learning, instructor-led learning, and supplemental materials Measuring and supervising ongoing impact of technical training programs Proactively seeking out ways to simplify processes and identify opportunities to use technology to scale and build efficiencies Contributing to strategy, processes, and technologies for technical training to meet our audiences’ requirements What We're Looking for (Minimum Qualifications): Minimum of 8+ years of relevant Instructional Design experience with enterprise eLearning systems with at least 2+ years of experience managing a team Proficiency in instructional theory application, including assessment Background in developing online course, ILT/ vILT, reference guides, and job aids Experience using applications like: Articulate Storyline, Adobe Captivate, Rise, Camtasia, Vyond, Bitly, and Codex Contributing to strategy, processes, and technologies for technical training to meet our audiences’ requirements What Will Make You Stand Out (Preferred Qualification) Experience with effectively conveying technical information to non-technical colleagues and customers Knowledge of instructional design techniques and practice with several instructional approaches (web-based, instructor-led, or virtual instructor-led training) #LI-AN4 #LI-Hybrid At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure. Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including: Various health plans Time off plans for vacation and sick time Parental leave options Retirement options Education reimbursement In-office perks, and more! By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines. Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link. Pay Transparency Zscaler complies with all applicable federal, state, and local pay transparency rules. Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.

Position Summary Job Summary : We are seeking a passionate Trainer to join our team with good exposure and experience in the project. The Trainer will be responsible for designing, developing, and delivering training programs to enhance the skills and knowledge of our employees. The ideal candidate will have a strong background in training and development, excellent communication skills, and the ability to engage and motivate learners. Key Responsibilities: Develop and implement training programs that meet the needs of the organization and its employees. Conduct training sessions using various methods, including in-person, virtual, and blended learning approaches. Assess training needs through surveys, interviews with employees, or consultations with managers. Create training materials, such as manuals, handouts, and visual aids, to support training sessions. Evaluate the effectiveness of training programs and make necessary adjustments to improve outcomes. Provide ongoing support and coaching to employees to ensure they can apply what they have learned. Stay updated with the latest trends and best practices in training and development. Collaborate with other departments to ensure training programs align with organizational goals. Experience : Minimum of 4 years of experience in the healthcare industry, with a focus on payment posting, claims management, or related roles. Proven experience in handling denials and performing quality assurance tasks. Familiarity with healthcare billing systems and software (e.g., EPIC, Cerner, or other EMR systems). Preferred Skills : Knowledge of healthcare insurance types (Commercial, Medicaid, Medicare) and payment processes. Strong understanding of claim denial reasons, appeals processes, and payer requirements. Excellent verbal and written communication skills. Familiarity with healthcare regulations, including HIPAA, and other compliance standards. Ability to work independently and as part of a collaborative team. Excellent communication and presentation skills. Strong organizational and time management skills. Proficiency in using training software and tools. Knowledge of adult learning principles and instructional design. Qualifications : Bachelors degree in education, Human Resources, or a related field. Proven experience as a Trainer or similar role.

About the role As the Associate Operations Manager, your primary role will be primarily responsible for driving a high-morale team, a culture of high performance, meeting client deliverables consistently, and effectively managing stakeholders. Eligibility Criteria 10 Years of total work experience in Medical Coding, with 3-5 years of team management experience. Must have > 3 years of coding experience in the Same day Surgery, E&M, ED Facility & Observation Working knowledge of Physician coding & hospital coding is an added advantage. Successful completion of a certification program from AHIMA such as CCS, CCS-P, or AAPC such as CIC, COC, and CPC Must be active during joining and verified. Experience in any EMR systems such as Epic, Cerner & Meditech. Must be an SME with up-to-date knowledge of ICD-10CM, CPT-4, Ambulatory payment classification (APC), and NCCI edits. Effective communication skills, presentation skills, and proficiency in MS Excel & PowerPoint. Education Graduate or undergraduate with a high level of knowledge and relevant work experience. Shift timing: 8.30 AM - 5.30 PM or 1 PM - 10 PM IST, should be flexible to adapt shift timings on a need basis. Responsibilities Oversee CBOS Department Operations Capacity planning based on monthly goals, managing inventory and leaves. Responsible for managing the allocation & workflows, identifying risks, and mitigation. Reporting the weekly and monthly performance to key stakeholders, taking initiative for the identified areas of improvement. Team management of direct reports across multiple employee levels Setting KPI goals, reviewing the performance metrics, coaching, and feedback to enable the team to meet KPI goals consistently. Working with training and QA functions to identify training needs, tweaking training programs to keep the team up to date on client-specifics, industry updates such as coding clinics HCPCS, CPT assistant, and annual updates on ICD 10CM, CPT-4. Contribute and inspire team-wide development through valuable content sharing, rewards & recognition, and implementing best people management practices such as team bonding.

Veranda Race Solutions Pvt Ltd is looking for Banking/ SSC Trainer cum Mentor to join our dynamic team and embark on a rewarding career journey. Identifying training needs: Assessment of employee skills and knowledge gaps to determine the type of training required Designing training programs: Creating customized training programs that meet the specific needs of the organization and its employees Delivering training sessions: Leading classroom-based or online training sessions, using a variety of teaching methods to engage participants and enhance learning Evaluating training effectiveness: Monitoring and evaluating the impact of training programs on employee performance and business outcomes Keeping up to date with industry developments: Staying informed of new trends and developments in the training field to ensure the organization's training programs remain relevant and effective

Veranda Race Solutions Pvt Ltd is looking for Reasoning trainer to join our dynamic team and embark on a rewarding career journey. Identifying training needs: Assessment of employee skills and knowledge gaps to determine the type of training required Designing training programs: Creating customized training programs that meet the specific needs of the organization and its employees Delivering training sessions: Leading classroom-based or online training sessions, using a variety of teaching methods to engage participants and enhance learning Evaluating training effectiveness: Monitoring and evaluating the impact of training programs on employee performance and business outcomes Keeping up to date with industry developments: Staying informed of new trends and developments in the training field to ensure the organization's training programs remain relevant and effective

Veranda Race Solutions Pvt Ltd is looking for TNPSC Trainer cum Mentor to join our dynamic team and embark on a rewarding career journey. Identifying training needs: Assessment of employee skills and knowledge gaps to determine the type of training required Designing training programs: Creating customized training programs that meet the specific needs of the organization and its employees Delivering training sessions: Leading classroom-based or online training sessions, using a variety of teaching methods to engage participants and enhance learning Evaluating training effectiveness: Monitoring and evaluating the impact of training programs on employee performance and business outcomes Keeping up to date with industry developments: Staying informed of new trends and developments in the training field to ensure the organization's training programs remain relevant and effective

Veranda Race Solutions Pvt Ltd is looking for Banking Trainer cum Mentor to join our dynamic team and embark on a rewarding career journey. Identifying training needs: Assessment of employee skills and knowledge gaps to determine the type of training required Designing training programs: Creating customized training programs that meet the specific needs of the organization and its employees Delivering training sessions: Leading classroom-based or online training sessions, using a variety of teaching methods to engage participants and enhance learning Evaluating training effectiveness: Monitoring and evaluating the impact of training programs on employee performance and business outcomes Keeping up to date with industry developments: Staying informed of new trends and developments in the training field to ensure the organization's training programs remain relevant and effective

Veranda Race Solutions Pvt Ltd is looking for TNPSC Trainer cum Mentor to join our dynamic team and embark on a rewarding career journey. Identifying training needs: Assessment of employee skills and knowledge gaps to determine the type of training required Designing training programs: Creating customized training programs that meet the specific needs of the organization and its employees Delivering training sessions: Leading classroom-based or online training sessions, using a variety of teaching methods to engage participants and enhance learning Evaluating training effectiveness: Monitoring and evaluating the impact of training programs on employee performance and business outcomes Keeping up to date with industry developments: Staying informed of new trends and developments in the training field to ensure the organization's training programs remain relevant and effective

Veranda Race Solutions Pvt Ltd is looking for Tamil Trainer to join our dynamic team and embark on a rewarding career journey. Identifying training needs: Assessment of employee skills and knowledge gaps to determine the type of training required Designing training programs: Creating customized training programs that meet the specific needs of the organization and its employees Delivering training sessions: Leading classroom-based or online training sessions, using a variety of teaching methods to engage participants and enhance learning Evaluating training effectiveness: Monitoring and evaluating the impact of training programs on employee performance and business outcomes Keeping up to date with industry developments: Staying informed of new trends and developments in the training field to ensure the organization's training programs remain relevant and effective

Roles & Responsibilities: Conceptualizing, creating, and driving end-to-end Learning and Development (L&D) interventions. Conducting training needs analysis, competency mapping, and identifying training gaps. Planning and implementing training calendars. Monitoring learning compliance, facilitation, and master assessment programs. Contributing to change management, career remodeling, organizational development, and performance enhancement. Designing and delivering training programs to enhance efficiency and productivity. Evaluating the effectiveness of training programs through pre and post-assessment tools. Developing career progression plans for employees. Creating SOPs and visual process flows using Visio. Designing PPT-based training modules for new hires. Assisting in the implementation of a new LMS automation platform. Preparing performance appraisal reports and briefing documents for service line employees. Generating monthly and quarterly reports, training dashboards, and MIS for management review. Managing rewards and recognition programs based on performance evaluations. Conducting post-effectiveness studies using evaluation models. Qualifications & Requirements: Education: MBA (HR) Experience: Minimum 1 year of experience as a Training Coordinator Preferred Skills: MS Excel, Training Coordination, L&D Planning Compensation & Benefits: As per industry standards

Skill required: Talent Development - Instructor-Led Training (ILT) Designation: Business Interlock Associate Manager Qualifications: Any Graduation Years of Experience: 10 to 14 years What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsTalent Development processYou will be responsible for Instructor led training which is the practice of training either individuals or groups and designing learning material. Instructors can also be referred to as a facilitator, who may be knowledgeable and experienced in the learning material, but can also be used more for their facilitation skills and ability to deliver material to learners. What are we looking for? Instructor-Led Training (ILT) Training Needs Analysis (TNA) Microsoft Office Suite Learning Content Development Record to Report (RTR) People Development – Feedback & Coaching Collaboration and interpersonal skills Ability to manage multiple stakeholders Problem-solving skills Ability to work well in a team Written and verbal communication Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures The person requires understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor or team leads Generally interacts with peers and/or management levels at a client and/or within Accenture The person should require minimal guidance when determining methods and procedures on new assignments Decisions often impact the team in which they reside and occasionally impact other teams Individual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualifications Any Graduation

Skill required: Voice - Customer Service Designation: Customer Service Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s. Looking for a candidate who is good in communication and has good knowledge on metrics of Customer Support Customer service refers to the assistance and support provided by a business or organization to its customers before, during, and after a purchase or use of a product or service. It involves addressing inquiries, resolving issues, and ensuring customer satisfaction to build and maintain positive relationships. What are we looking for? Proactive and inquisitive candidate required with clear and precise communication, written and oral skills Market knowledge of US Wireless and Telecom domain would be preferred Domain knowledge of International Voice process Analytical skills are also required with an eye for detail Job requires the candidate to be assertive or influence people, probe for responses and empathize with customers Team Building - Ability to coach, connect and motivate team members as well as groom Team Leads AI Orientation along with functional knowledge of analytical tools would be preferred Six Sigma and quality tools knowledge/certification would be desired International Voice Experience US Telecom Experience would be desirable Roles and Responsibilities: Manage team expectations and project SLAs Monitor knowledge sharing and retention within the team Ability to create and implement action plan for improvement across KPI's Ability to manage BQ/Outlier performance Mentor and groom Team leads and frontline advisors to take additional responsibilities Be part of client reviews and provide performance trends and next steps Encourage Value Adds not only for client but also for the organization. Grooms key individuals in the team through coaching Develop strategies for continuous improvement, identify projects and mentor them (Changes to improve Customer Experience) Handling customer escalations or providing resolutions which require higher level of authorization Take prompt, sound and independent decisions while resolving customer issues and need Communicates with the team in a timely manner (skip levels, appreciation etc) Planning & Executing Employee Engagement & Fun Activities Maintain effective employee relations at all levels Conducts town hall meetings and focuses on the needs of employees Identify Training needs for the floor Deciding on ways to control attrition for the process Conducting regular 1:1s Works in collaboration with the Quality / Work force planning, Training & HR teams Qualifications Any Graduation

Key Responsibilities: Conduct Inductions, Certifications, and Need-Based Training Programs. Perform Training Needs Identification (TNI) and Training Needs Analysis (TNA) using past performance data to create tailored learning paths for individuals and teams. Apply adult learning principles and diverse training methodologies. Provide initial handholding for new sales team members including mentoring, coaching, joint field calls, and On-the-Job Training (OJT). Monitor and evaluate training effectiveness, success, and ROI; report findings periodically. Plan and implement a regional training calendar. Support regional teams in continuous knowledge and skill development. Align training programs with organizational goals and contribute to overall learning initiatives. Address specific performance issues through customized training interventions. Stay updated with training trends, developments, and best practices. Travel up to 1015 days per month as part of training responsibilities. Requirements: Proven experience as a Training Manager or similar role. Demonstrated ability to design and implement successful training programs. Documented positive impacts from previous training efforts. Knowledge of traditional and modern training methods (e.g., mentoring, coaching, e-learning, workshops). Excellent communication, leadership, and time-management skills. Proficient in report writing and maintaining training documentation. Strong skills in MS Office (especially PowerPoint), data analysis, and computer applications.

Job Title - GN - Strategy - MC - T&O - Instructional Design - Management Level: 9-Team Lead/Consultant Location: Kolkata, KDC1A Must-have skills: Instructional Design Good to have skills: Ability to leverage design thinking, business process optimization, and stakeholder management skills. Job Summary : This role involves driving strategic initiatives, managing business transformations, and leveraging industry expertise to create value-driven solutions. Roles & Responsibilities: Provide strategic advisory services, conduct market research, and develop data-driven recommendations to enhance business performance. The Practice- A Brief Sketch: As a Talent & Organization (T&O) professional in the S&C Global Network, you'll help clients across a variety of industries in the areas of Learning Design and Development, Change Management and HR Transformation. You'll use your expertise to develop exciting new learning strategies and solutions. You'll help clients manage organizational change and smooth the transition process. Essentially, you'll be part of the team that is creating the workforce of the future! YOUR ROLE Although no two days at Accenture are the same, as an Instructional Designer Senior Analyst in our T&O practice , a typical day might include: Collaborate with the client team to understand the business problem, identify the solution approach and work through the design, development, and delivery phases. Conduct Training Needs Analysis to develop the training curriculum. Develop high-quality and detailed content outlines as per the curriculum. Design standards, guidelines, templates, and checklists for the proposed learning solution. Collaborate with internal and client stakeholders to design and develop relevant and effective training deliverables. Review training deliverables to ensure that the deliverable quality is as per the project quality parameters and industry standards. Identify and share the risks with the Project Leads/Functional Manager to discuss possible solutions/mitigations/alternatives. Coach instructional designers and content developers to prepare materials for instructor development workshops. Provide clear and effective feedback to team with the intent to develop their instructional design skills. Identify opportunities to implement new and innovative learning strategies into the solution. Bring your best skills forward to excel in the role: Leverage proficiency in instructional design, research and information gathering, content analysis, content design , knowledge of latest trends in the learning industry. Apply your strong knowledge in industry standard design/rapid authoring tools such as Articulate/Captivate/ Lectora/ Camtasia/ SAP Enable Now/WalkMe and be comfortable with client proprietary authoring tools. An ideal candidate should be well-versed with the technical functionalities and limitations of these tools. Work in a problem-solving global environment with Cross cultural competence . Possess excellent interpersonal and writing skills with a strong business acumen . Professional & Technical Skills: - Relevant experience in the required domain. - Strong analytical, problem-solving, and communication skills. - Ability to work in a fast-paced, dynamic environment. Desired work experience:6+years of proven experience in content development and instructional designing Extensive experience in developing, reviewing and delivering different training modalities like Instructor-Led Trainings, Web-Based Trainings, application simulations, job aids, and quick reference guides Experience in leading and coaching small teams independently Additional Information: - Opportunity to work on innovative projects. - Career growth and leadership exposure.

Skill required: Talent Development - Instructor-Led Training (ILT) Designation: Business Interlock Associate Manager Qualifications: Any Graduation Years of Experience: 10 to 14 years What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsTalent Development processYou will be responsible for Instructor led training which is the practice of training either individuals or groups and designing learning material. Instructors can also be referred to as a facilitator, who may be knowledgeable and experienced in the learning material, but can also be used more for their facilitation skills and ability to deliver material to learners. What are we looking for? Training Needs Analysis (TNA) Microsoft Office Suite Banking, Financial Services Written and verbal communication Ability to establish strong client relationship Collaboration and interpersonal skills Strong analytical skills Ability to perform under pressure Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures The person requires understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor or team leads Generally interacts with peers and/or management levels at a client and/or within Accenture The person should require minimal guidance when determining methods and procedures on new assignments Decisions often impact the team in which they reside and occasionally impact other teams Individual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualifications Any Graduation

Roles and Responsibilities Manage training programs from planning to execution, ensuring effective delivery and impact on business objectives. Conduct Training Needs Identification (TNI) and Analysis (TNA) to identify gaps in employee skills and knowledge. Develop and deliver behavioral training, soft skills training, and other types of trainings to address identified needs. Collaborate with stakeholders to design customized solutions for specific audiences or groups within the organization. Monitor progress against key performance indicators (KPIs) to measure program effectiveness. Desired Candidate Profile 5-10 years of experience in Learning & Development or a related field. Strong understanding of Training Delivery, Training Management, TNA, TNI, OJT, TTT, Train the Trainer, Training Analysis, Needs Assessment, People Management, Training Programs, Need Analysis. Proven track record in developing successful training programs that drive business results. Anyone interested please share profiles at puja.vishwakarma@startek.com

locationsIN - PUNE III GLOBAL BUSINESS SVCS - GBS (INMHH) time typeFull time posted onPosted 15 Days Ago time left to applyEnd DateJune 9, 2025 (30 days left to apply) job requisition idR25013893 Before you apply to a job, select your language preference from the options available at the top right of this page. Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrowpeople with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level. About The Role : Summary This position is responsible for monitoring and executing day-to-day operations of the contact center teams. This position analyzes production, quality, and cost information to identify challenges and provide recommendations for improvement. This position manages others within the department. The Supervisor will be responsible for meeting the business KPIs and goals. This position manages CCRs on call quality to ensure customer interactions are complete, accurate and professional. He/she develops action plans and works side-by-side with most help needed employees to provide instruction and assistance. This position handles escalated customer calls/emails to ease customer concerns and improve customer satisfaction and perception. He/she supervises operation to ensure proper customer experience, first contact resolution, accuracy, and quality levels are met. This position makes recommended operational changes (i.e., equipment, tool and staffing) as needed to ensure calls are handled efficiently and service commitments are met. Responsibilities: Checks customer call report data for problems and trends to identify areas for improvement and opportunities for policy and procedure changes. Assesses performance indicators to determine areas meeting and falling below business expectations. Conducts operational audits to ensure effective operational performance. Identifies and suggests end-to-end process improvements to improve contact center operations. Determines employees' training needs to produce continuous development plans. Provides on-going feedback and support to improve performance. Conducts performance evaluations in a consistent, fair and objective manner to encourage continuous performance improvement. Resolves individual and group performance issues in accordance with UPS's policies and procedures in a timely manner to motivate and foster teamwork. Qualifications: Bachelors Degree in any stream Proficient in MS Office Tools Experience: Preferred minimum 1 year experience in managing international call centers Preferred minimum 1 year experience in team handling Requirements: Ready to work in India night shifts Flexible with shifts and days Need to work from office Employee Type: Permanent UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Skill required: Talent Development - Instructor-Led Training (ILT) Designation: Business Interlock Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsTalent Development processThe practice of training and learning material between an instructor and learners, either individuals or groups. Instructors can also be referred to as a facilitator, who may be knowledgeable and experienced in the learning material, but can also be used more for their facilitation skills and ability to deliver material to learners. What are we looking for? Banking, Financial Services Training Needs Analysis (TNA) Microsoft Office Suite Written and verbal communication Ability to establish strong client relationship Collaboration and interpersonal skills Strong analytical skills Ability to perform under pressure Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems May create new solutions, leveraging and, where needed, adapting existing methods and procedures The person would require understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor May interact with peers and/or management levels at a client and/or within Accenture Guidance would be provided when determining methods and procedures on new assignments Decisions made by you will often impact the team in which they reside Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Any Graduation