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5.0 - 8.0 years
3 - 7 Lacs
Bengaluru
Work from Office
About The Role Skill required: Voice - Service Desk Voice Support Designation: Customer Service Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do A Senior Analyst will be responsible for management of a team and continuously strives to enhance operating practices and deliver value added opportunities to optimize the effective provision of client service. The Senior Analyst will work as part of the management team striving to meet all SLAs, targets and objectives through effective staff managementLooking for a candidate who is good in communication and has good knowledge on metrics of Customer SupportRecording, diagnosing, troubleshooting, resolving or assigning incidents and service requests based on defined scope of support. Manage unplanned interruptions to restore normal service operations as quickly as possible for voice interactions. What are we looking for People managementDrives issues to resolution and good problem-solving skillsGood interpersonal skillsGood administration skillsComfortable with responding to requests from all levels of the organizationTeam PlayerPositive MindsetPlanning & Organisation skillsMotivation SkillsCall handling skills (handling complex & escalated calls)Supports Client organisation, both on-shore and off-shore Teams, Customer Relationship team and retained client organisation24*7Flexible to Travel onshore if requiredAble to work on a flexible basis as determined by the business needs Roles and Responsibilities: Operational ResponsibilitiesManage Operations from process & measurement standpointMaintain regular communications with team on departmental and individual level performance expectationsWork with client/Account Executive/Onshore team to define process and proceduresSet and assess representatives performance expectations and performance, and create individual action plans and provide constructive feedback on performance to individuals on a regular basisConduct briefings and team meetings for team status updates, Process updates, policy and procedures change, etc.Ensure performance and attendance issues and addressed promptly and consistently.Assist with scheduling and forecasting of staff to maintain optimal service providedDevelop reward and recognition programs for teamsManage escalated customer enquiries / complaintsStrong analytical and data management skillsAnalyse and propose process improvements consistentlyStrong focus on peopleShare best practices across the process & facilitate process improvements/cost reduction initiativesInteract and build a rapport with the respective onshore people and other stake holders to effectively manage process changes / metricsDrive Business ExcellencePeople Management ResponsibilitiesDirect reports:Level 11 to Level 13Strong leadership and management abilityDetermine training needs for the team membersCoach individuals on performance improvement tactics while providing positive feedback to those performing above expectationsClient Customer ResponsibilitiesClient Relationship BuildingDrive productivity in the respective processManaging day-to-day operations based on SLAsEnsures seamless delivery of services and manages all aspects of operational team Qualification Any Graduation
Posted 3 weeks ago
4.0 - 9.0 years
5 - 15 Lacs
Hyderabad
Work from Office
ROLE SUMMARY This role is responsible for engaging with leaders across the organization to understand their needs and develop a range of interventions to support ongoing development across levels. Design, implement and evaluate a range of leadership and management development programs in line with organizational needs. This role drives the strategic alignment of leadership development initiatives to organizational goals, ensuring leaders at all levels are equipped to navigate challenges, foster innovation, and inspire their teams. They will collaborate closely with HR managers and other business stakeholders to ensure training programs are executed in alignment with organizational goals. They will also support logistics of training delivery, track learning metrics, and analyze learning data and publish reports. KEY RESPONSIBILITIES: Training Needs Analysis: Engage with leaders across Asia to identify individual, team, region and organizational learning needs. Collaborate with business leaders to align training initiatives with business goals. Program Design & Delivery: Develop and implement comprehensive training programs, learning journeys and blended learning solutions. Partner with learning partners to design content that relevant and tailored to learning needs. Vendor and Budget Management: sourcing team to identify relevant learning partners. Manage relationships with external training partners. Manage tracking and reporting of L&D budget, ensuring cost optimization while maintaining high quality training standards. Training Evaluation: Establish metrics to assess the effectiveness of training programs. Gather feedback, analyze results and provide insight to continuously improve learning programs and initiatives. Develop and publish reporting on training activities and ROI. Communication: Draft and manage pre & post learning communication with participants. Develop and publish learning program updates and social media content for leaders Facilitation: Facilitate in-person and virtual training sessions on a variety of topics including soft skills and leadership skills. REQUIRED SKILLS: 4 to 6 years of experience in delivering training in L&D Learning Skills: Strong understanding of adult learning principles and instructional design methodologies. Interpersonal Skills: Excellent communication, presentation, influencing and negotiation skills. Analytical Skills: Analytical mindset with the ability to assess training effectiveness and provide insights for improvement. Teamwork and collaboration: Ability to collaborate and work closely with multiple teams, both internal and external across geographies. Strong Project management skills Interested candidate Kindly drop your updated resume to below mail id Nithya_kumar@persolkelly.com Regards, Nithya CONFIDENTIAL NOTE: By submitting your resume or personal data, you acknowledge reading and agreeing to our Privacy Policy. You hereby provide voluntary consent to the collection, use, processing, and disclosure of your data by us and our affiliates, in line with the Privacy Policy. and applicable laws. If you wish to withdraw your consent or have any concerns, you may submit a request to our designated consent manager, as outlined in our Privacy Policy. We prioritize your privacy. SECURITY NOTE: We at PERSOLKELLY India or our representatives, do not ask job seekers for fees, personal banking information, or payments through unofficial channels. Official communications will only come from @persolkelly.com. Report any suspicious activity to Contactus_in@persolkelly.com. Click here to find out how you can safeguard yourself from job scams
Posted 3 weeks ago
10.0 - 14.0 years
4 - 8 Lacs
Navi Mumbai
Work from Office
About The Role Skill required: Talent Development - Instructor-Led Training (ILT) Designation: Business Interlock Associate Manager Qualifications: Any Graduation Years of Experience: 10 to 14 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsComplexity:Requires identifying and assessing complex problems for area of responsibility. Creates solutions in situations in which analysis requires an in-depth evaluation of variable factors.Requires adherence to strategic direction set by senior management when establishing near-term goals.Interaction is with senior management at a client and/or within Accenture, involving matters that may require acceptance of an alternate approach.AuthorityPower to influence or complete assignments independently and ability to make decisions, as indicated by latitude to devise work products or plans, reliance on instruction and decision-making abilitySome latitude in decision-making. Acts independently to determine methods and procedures on new assignmentsTalent Development processAdapt to Complexity:Assess and address complex training needs by evaluating variable factors to design solutions that meet both near-term objectives and long-term strategic direction set by senior leadership.Experiment and Innovate:Leverage cutting-edge technologies, such as AI-based tools, other world class platforms, and analytics, to deliver scalable, personalized, and immersive learning experiences that prepare teams for constant change.You will be responsible to lead trainers who are conducting Instructor led training which is the practice of training either individuals or groups and designing learning material. Instructors can also be referred to as a facilitator, who may be knowledgeable and experienced in the learning material, but can also be used more for their facilitation skills and ability to deliver material to learners. What are we looking for LeadershipTeam ManagementClient ManagementStrong analytical skillsWritten and verbal communicationAbility to perform under pressureAdaptable and flexibleNegotiation skillsF&A Expertise Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures The person requires understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor or team leads Generally interacts with peers and/or management levels at a client and/or within Accenture The person should require minimal guidance when determining methods and procedures on new assignments Decisions often impact the team in which they reside and occasionally impact other teams Individual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Any Graduation
Posted 3 weeks ago
12.0 - 15.0 years
35 - 50 Lacs
Bengaluru
Work from Office
Job Summary As a Manager in Learning & Development you will play a pivotal role in shaping the future of our workforce by leveraging your expertise in Career Architecture mgmt program mgmt training delivery and learning content development. You will be responsible for analyzing training needs implementing solutions and utilizing data analytics to enhance our learning initiatives. This hybrid role requires a deep understanding of data governance and learning and development to drive impactful results. Responsibilities Lead the development and implementation of comprehensive learning and development strategies that align with organizational goals and objectives. Oversee the analysis of training needs to identify skill gaps and develop targeted learning solutions that address these gaps. Provide expertise in change management to ensure smooth transitions and adoption of new learning initiatives across the organization. Utilize program management skills to effectively plan execute and monitor learning and development projects ensuring they are delivered on time and within budget. Develop and curate engaging learning content that is relevant up-to-date and tailored to meet the diverse needs of our workforce. Implement data and analytics tools to measure the effectiveness of learning programs and make data-driven decisions to enhance future initiatives. Collaborate with cross-functional teams to integrate Workday Cloud Career Hub and other platforms into our learning ecosystem. Drive the use of Psft-Career & Succession Planning and SuccessFactors Career Worksheet to support career development and succession planning efforts. Ensure compliance with data governance standards in all learning and development activities to protect sensitive information and maintain data integrity. Foster a culture of continuous learning and improvement by promoting innovative learning solutions and best practices. Support the hybrid work model by designing flexible learning programs that accommodate both in-person and remote employees. Engage with stakeholders to gather feedback and insights to continuously improve the learning experience and outcomes. Contribute to the companys purpose by empowering employees with the skills and knowledge needed to succeed in their roles and make a positive impact on society. Qualifications Possess a minimum of 12 years of experience in learning and development with a strong background in change management and program management. Demonstrate expertise in training needs analysis solution implementation and learning content development. Have experience with data and analytics to drive learning initiatives and measure their effectiveness. Be proficient in Workday Cloud Career Hub Psft-Career & Succession Planning and SuccessFactors Career Worksheet. Exhibit strong domain skills in data governance and learning and development. Show a proven track record of successfully implementing learning solutions in a hybrid work environment. Display excellent communication and collaboration skills to work effectively with cross-functional teams. Career Architecture and Internal Mobility Define structure of roles tracks and levels across the organization. Create and validate role-skill profiles for job families. Drive adoption of self-assessment and manager validation of skill profiles. Enable cross-functional movement through role mapping and transferable skills. Identify adjacent roles for job mo Align learning journeys with role expectations and future skill needs. Support managers in identifying skill gaps and development plans. Define training pathways for role transitions (e.g. bootcamps knowledge checks). Design and monitor job rotation programs with business leaders. Certifications Required Optional
Posted 3 weeks ago
3.0 - 8.0 years
4 - 9 Lacs
Uttar Pradesh
Work from Office
Create the future of e-health together with us by becoming a Process Trainer-I As one of the Best in KLAS RCM organizations in the industry we offer a full scope of RCM services as well as BPO services, our organization gives our team members the training and solutions to learn and grow across variety of technologies and processes. As an innovator and leader in the e-health services we offer unparalleled growth opportunities in the industry. What you can expect from us: A safe digital application and a structured and streamlined onboarding process. An extensive group health and accidental insurance program. Our progressive transportation model allows you to choose: You can either receive a self-transport allowance, or we can pick you up and drop you off on your way from or to the office. Subsidized meal facility. Fun at Work: tons of engagement activities and entertaining games for everyone to participate. Various career growth opportunities as well as a lucrative merit increment policy in a work environment where we promote Diversity, Equity, and Inclusion. Best HR practices along with an open-door policy to ensure a very employee friendly environment. A recession proof and secured workplace for our entire workforce. Ample scope of reward and recognition along with perks like marriage gift hampers and gifts for birth of a child. What you can do for us: Develop training program and modules around US Healthcare Revenue Cycle Management and effectively deliver classroom training for the new hires. Responsible for New Hire Training for all levels hired Impart refresher training on various functions of RCM. Develop and conduct assessments around various modules for RCM. Calibrate with Quality Auditors to determine training needs, develop action plan and report out the improvement process in business reviews. Conducting pre-screening of new hires. Will be responsible for the new employee performance till the end of OJT (On the job training). Accountable for meeting the training metrics like yield, Speed to proficiency etc. Is required to create / modify / update the content for all training needs (New hire, ongoing, supervisor). Should be well versed in SOP creation, documentation, preparing process flows. Profile Qualifications: Minimum of 1 year experience as a Process Trainer in US RCM industry. Should have knowledge in RCM, Denials, AR, Posting, cash posting, Billing. Candidate should be a graduate. Should have good hold on providing classroom training. Immediate joiners are preferable. Should possess strong documentation and presentation skills. Should be flexible to work in shifts, based on business need. Convinced? Submit your application now! Please make sure to include your salary expectations as well as your earliest possible hire date. We create the future of e-health. Become part of a significant mission.
Posted 3 weeks ago
2.0 - 7.0 years
5 - 10 Lacs
Guwahati
Work from Office
Agent Recruitment Develop various sources of agent hiring & build a team of agent & agent pipe line. Conduct activity to enhance existing agent footfall to generate fresh referral for new agent hiring Implementation of MLI GOLD process and adhere to the business norms Follow agent 9 pointer hiring mechanism & other hiring norms Agent Development Ensure product knowledge by MLI ways of training Field demonstration (FOD s) Development of agent prospecting habits, calling habits and work habits. Work with agent on planning and reviewing of activities and goals. Identify the training needs of the agent and work with Trainers to improve the same Meet Business Targets Achievement of monthly, quarterly & yearly business plans. Improve agent productivity & persistency by regular PRP/IID/GID etc Ensure companies product mix sales ration and adhere to the business norms. Maintain agent pro activity as per business plan o Customer Centricity Be MLI brand ambassador & a customer champion Follow MLI sales practice to develop deep customer loyalty Hold periodical customer meet to understand customer pulse & need Ensure customer queries are responded to satisfactorily as per MLI standard. Desired Competencies Sourcing & Selection capability Nurturing & Developing talent Result orientation Customer centricity Planning & Execution MOS Achievement of business plan & GPA Recruitment / Development & Activisation of agent as per plan. Persistancy as per MLI grid Achieve GOLD Score as per MLI standard Number of EC/MDRT agent Minimum Education Graduation. CTC 2 .00 LPA to 3. 50 LPA Candidate Specification Age between 24-3 8 years Work experience not less then 2 years in sales.
Posted 3 weeks ago
8.0 - 10.0 years
7 - 11 Lacs
Kolkata
Work from Office
Role Training and development manager should devise plans and approach aligned to organizational training strategy, oversee its implementation and assess its outcomes. Identify training and developmental needs and drive suitable training initiatives that delivers successful business outcomes. Works across many departments to get employees up to speed in both their specific vertical, and the overall needs of the Account. Have backgrounds in business, leadership, human resources, development and education. Include enhancing employees skills, performance, productivity and quality of work DO Identifying and assessing future and current training needs Drawing an overall or individualized training approach Deploying a different variety of training methods for specified needs and outcomes Identify and assess future and current training needs through job analysis, career paths, annual performance appraisals and consultation with line managers Conduct effective induction and orientation sessions Monitor and evaluate training programs effectiveness, success and ROI periodically and report on them Manage training budget Provide opportunities for ongoing development Resolve any specific problems and tailor training programs as necessary Maintain a keen understanding of training trends, developments and best practices Mandatory Skills: Claims_Processing. Experience8-10 Years.
Posted 3 weeks ago
5.0 - 8.0 years
10 - 14 Lacs
Pune
Work from Office
We are looking to fill Project Lead position for product migration assignment. Project Lead position for product migration assignment will be remote and require no travel. The Project Lead will act as a primary contact to external customers (Physicians and Hospitals) while working closely with cross-functional teams to manage product migration tasks. The role will be responsible for planning, coordinating and managing Revenue Cycle solutions product migration activities. Primary responsibilities of a Project Lead include Manage the product implementation of existing clients adding new business or modifying current business Responsible for client outreach to kick off the product implementation/migration process Present project plan to client on product modules to be implemented per signed contract Set client expectations and define scope of product migration activities Responsible to educate client on best practices and guide them through the product migration phase Manage all communication with the client including conducting meetings and conference calls Must be responsible for the coordination, communication and accurate reporting of all migration related activities under the supervision of Program Manager Facilitates training needs, schedules client training and reports on training completed Ability to manage multiple projects concurrently with aggressive timeframes Complete projects within set timelines while mitigating risks that could cause the project to delay. Manage detailed work plans, schedules and client status reports. Responsible for tracking and managing client product migration deliverables Responsible for gathering client requirements and collaborating with internal departments to resolve issues related to the client product migration Ensure successful hand-off to client services group for on-going support post product migration Collaborate with internal departments to resolve client questions and issues during product migration Responsible for keeping the project on track and in scope, anticipating and assessing project issues Responsible for developing resolutions working with the team and management, to meet productivity, quality, and client-satisfaction goal Mandatory Skills: Tosca Testsuite - Test Automation. Experience5-8 Years.
Posted 3 weeks ago
5.0 - 8.0 years
10 - 14 Lacs
Hyderabad
Work from Office
We are looking to fill Project Lead position for product migration assignment. Project Lead position for product migration assignment will be remote and require no travel. The Project Lead will act as a primary contact to external customers (Physicians and Hospitals) while working closely with cross-functional teams to manage product migration tasks. The role will be responsible for planning, coordinating and managing Revenue Cycle solutions product migration activities. Primary responsibilities of a Project Lead include Manage the product implementation of existing clients adding new business or modifying current business Responsible for client outreach to kick off the product implementation/migration process Present project plan to client on product modules to be implemented per signed contract Set client expectations and define scope of product migration activities Responsible to educate client on best practices and guide them through the product migration phase Manage all communication with the client including conducting meetings and conference calls Must be responsible for the coordination, communication and accurate reporting of all migration related activities under the supervision of Program Manager Facilitates training needs, schedules client training and reports on training completed Ability to manage multiple projects concurrently with aggressive timeframes Complete projects within set timelines while mitigating risks that could cause the project to delay. Manage detailed work plans, schedules and client status reports. Responsible for tracking and managing client product migration deliverables Responsible for gathering client requirements and collaborating with internal departments to resolve issues related to the client product migration Ensure successful hand-off to client services group for on-going support post product migration Collaborate with internal departments to resolve client questions and issues during product migration Responsible for keeping the project on track and in scope, anticipating and assessing project issues Responsible for developing resolutions working with the team and management, to meet productivity, quality, and client-satisfaction goal Mandatory Skills: SAP SD - Sales and Distribution. Experience5-8 Years.
Posted 3 weeks ago
5.0 - 8.0 years
10 - 14 Lacs
Coimbatore
Work from Office
We are looking to fill Project Lead position for product migration assignment. Project Lead position for product migration assignment will be remote and require no travel. The Project Lead will act as a primary contact to external customers (Physicians and Hospitals) while working closely with cross-functional teams to manage product migration tasks. The role will be responsible for planning, coordinating and managing Revenue Cycle solutions product migration activities. Primary responsibilities of a Project Lead include Manage the product implementation of existing clients adding new business or modifying current business Responsible for client outreach to kick off the product implementation/migration process Present project plan to client on product modules to be implemented per signed contract Set client expectations and define scope of product migration activities Responsible to educate client on best practices and guide them through the product migration phase Manage all communication with the client including conducting meetings and conference calls Must be responsible for the coordination, communication and accurate reporting of all migration related activities under the supervision of Program Manager Facilitates training needs, schedules client training and reports on training completed Ability to manage multiple projects concurrently with aggressive timeframes Complete projects within set timelines while mitigating risks that could cause the project to delay. Manage detailed work plans, schedules and client status reports. Responsible for tracking and managing client product migration deliverables Responsible for gathering client requirements and collaborating with internal departments to resolve issues related to the client product migration Ensure successful hand-off to client services group for on-going support post product migration Collaborate with internal departments to resolve client questions and issues during product migration Responsible for keeping the project on track and in scope, anticipating and assessing project issues Responsible for developing resolutions working with the team and management, to meet productivity, quality, and client-satisfaction goal Mandatory Skills: .NET. Experience5-8 Years.
Posted 3 weeks ago
5.0 - 8.0 years
10 - 14 Lacs
Hyderabad
Work from Office
We are looking to fill Project Lead position for product migration assignment. Project Lead position for product migration assignment will be remote and require no travel. The Project Lead will act as a primary contact to external customers (Physicians and Hospitals) while working closely with cross-functional teams to manage product migration tasks. The role will be responsible for planning, coordinating and managing Revenue Cycle solutions product migration activities. Primary responsibilities of a Project Lead include Manage the product implementation of existing clients adding new business or modifying current business Responsible for client outreach to kick off the product implementation/migration process Present project plan to client on product modules to be implemented per signed contract Set client expectations and define scope of product migration activities Responsible to educate client on best practices and guide them through the product migration phase Manage all communication with the client including conducting meetings and conference calls Must be responsible for the coordination, communication and accurate reporting of all migration related activities under the supervision of Program Manager Facilitates training needs, schedules client training and reports on training completed Ability to manage multiple projects concurrently with aggressive timeframes Complete projects within set timelines while mitigating risks that could cause the project to delay. Manage detailed work plans, schedules and client status reports. Responsible for tracking and managing client product migration deliverables Responsible for gathering client requirements and collaborating with internal departments to resolve issues related to the client product migration Ensure successful hand-off to client services group for on-going support post product migration Collaborate with internal departments to resolve client questions and issues during product migration Responsible for keeping the project on track and in scope, anticipating and assessing project issues Responsible for developing resolutions working with the team and management, to meet productivity, quality, and client-satisfaction goal Mandatory Skills: Project Management. Experience5-8 Years.
Posted 3 weeks ago
3.0 - 5.0 years
4 - 8 Lacs
Pune
Work from Office
Role Definition The role of a trainer is to develop a competency and skill sets in an individual to perform his/her effectively and efficiently in the work place. The trainer should communicate to the trainees about what is expected out of training in a simple and professional way. Roles and Responsibilities The trainer plays a pivotal role from start to end of the Domain training that includes the following: 1. Participate in KA and KT related activities in the account and work with the client and various stakeholders to ensure that processes knowledge is documented and transferred to the operations team 2. Deliver Generic Domain Specific Modules along with up skilling resources on process. 3. Structure On boarding Training requirements, Pre Process, Customer Visits etc. 4. Ensure that all new employees go through the defined new learning path for their respective roles in the account 5. Deliver pre-process and process training for new employees 6. Support new hires during OJT and GO-live 7. Provide refresher and remedial training for existing employees 8. Ensure all regulatory requirements are complied with from time to time 9. Maintain trainee data and information 10. Generate training reports from time to time 11. Support any administrative tasks like trainee roster and scheduling etc. 12. Create/Customize training content for delivery 13. Provide feedback and coaching to analysts on the floor 14. Take ownership for improvement in analysts performance 15. Analyze training needs for employees working for the account. 16. Responsible for account level Training metrics 17. Responsible for adhering to training standardization guidelines defined by the BU Training Function 18. Responsible to work with ops to bridge gaps during training Certifications and Assessments Standard Trainer Assessment & Domain Certification B2 - Domain Process Training Certification Education Graduate Knowledge Must Have 1 Good Hands on system & applications expertise 2 Fluent in English language skills 3 Excellent Communication and presentation Skills 4 Good Customer interaction skills 5 PC literate with good system navigation skills 6 Good Data input skills 7 MS Office (Excel, Word, Outlook) skills - Basic 8 Task Management & Organization skills 9 Problem solving skills 10 Professional experience in Industry environment 11 Ability to engage with the client and run/lead workshops 12 Excellent Facilitation and influencing skills Good to have Advanced Research Skills Content Design & Development Skills Experience in handling LMS activities Experience Must Have 1. A Deep Knowledge of the Business 2. The Ability to Measure and Assess Staff Training Needs 3. Strong Communication and Interpersonal skills 4. A Passion for Continuous Learning 5. Innovative Thinking 6. Embrace Efficiency Mandatory Skills: Investment Banking(Back Office). Experience3-5 Years.
Posted 3 weeks ago
1.0 - 6.0 years
2 - 4 Lacs
Mumbai
Work from Office
Candid Solutions is looking for Trainer to join our dynamic team and embark on a rewarding career journey Identifying training needs: Assessment of employee skills and knowledge gaps to determine the type of training required Designing training programs: Creating customized training programs that meet the specific needs of the organization and its employees Delivering training sessions: Leading classroom-based or online training sessions, using a variety of teaching methods to engage participants and enhance learning Evaluating training effectiveness: Monitoring and evaluating the impact of training programs on employee performance and business outcomes Keeping up to date with industry developments: Staying informed of new trends and developments in the training field to ensure the organization's training programs remain relevant and effective
Posted 3 weeks ago
3.0 - 8.0 years
3 - 7 Lacs
Mumbai
Work from Office
Candid Solutions is looking for Training Operations Manager to join our dynamic team and embark on a rewarding career journey Responsible for the design, delivery, and management of training programs for the organization Identifying training needs, developing training materials, delivering training sessions, and evaluating the effectiveness of training programs Must have strong instructional design skills and the ability to create engaging and effective training content Should able to deliver training in a variety of formats, such as classroom-based, online, and on-the-job Able to work with cross-functional teams, managing trainers, and influencing the adoption of new training initiatives Responsible for budgeting, reporting, and driving continuous improvement of the training function
Posted 3 weeks ago
8.0 - 13.0 years
3 - 8 Lacs
Mumbai
Work from Office
We are looking for experienced Training and Development Assistant Manager to execute our organizational training strategy, oversee its implementation and assess its outcomes. You will identify training and developmental needs and drive suitable training initiatives that build loyalty to the firm. Training team work across many departments to get employees up to speed in both their specific vertical, and the overall needs of the company. They often have backgrounds in business, human resources, development and education.Responsibilities Identifying and assessing future and current training needs Drawing an overall or individualized training and development plan Responsible for training delivery for new hires, refreshers and any ad hoc training requests Partner with operational teams to ensure that refresher training needs are identified and delivered on time Proactively suggest improvements to those processes and closely collaborate and provide feedback on new launches or process changes with a potential impact to training Proactively communicate with client/business on daily operational matters relating to training Drive individual goals including but not limited to training certifications for trainers, deadlines for training remediations and all other relevant metrics Keep a strong governance around all training activities & showcase during reviews or governance meetings Extent help or initiate training program followed by tracking effectiveness, success and ROI periodically and report on them Qualifications Overall 8 years of experience & at least 5 years of banking experience is must Experience in Retail & Commercial Banking related to below work-types will be preferred:-Deposits Operations- New account review & maintenance, internal operations, account servicing, RDC, legal document processing, reconciliations etc.Payments (Domestic & International) - ACH processing, card dispute & maintenance Good with Microsoft Office Strong with MIS reporting Client focused with excellent written and verbal communication skills Ability to work under pressure in a faced paced environment with limited structure Attention to detail & data driven approach Ability to plan, multi-task and manage time effectively Job Location
Posted 3 weeks ago
10.0 - 14.0 years
4 - 8 Lacs
Gurugram
Work from Office
Skill required: Talent Development - Instructor-Led Training (ILT) Designation: Business Interlock Associate Manager Qualifications: Any Graduation Years of Experience: 10 to 14 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsTalent Development processThe practice of training and learning material between an instructor and learners, either individuals or groups. Instructors can also be referred to as a facilitator, who may be knowledgeable and experienced in the learning material, but can also be used more for their facilitation skills and ability to deliver material to learners. What are we looking for Training Needs Analysis (TNA)Written and verbal communicationAbility to establish strong client relationshipCollaboration and interpersonal skillsStrong analytical skillsAbility to perform under pressureRole will be site lead for one of NGCO account. Responsible to run daily training operations that is not restricted to- new hire management, floor coaching governance, reviewing teams performance & driving towards business goals Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures The person requires understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor or team leads Generally interacts with peers and/or management levels at a client and/or within Accenture The person should require minimal guidance when determining methods and procedures on new assignments Decisions often impact the team in which they reside and occasionally impact other teams Individual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Any Graduation
Posted 3 weeks ago
8.0 - 10.0 years
4 - 8 Lacs
Bengaluru
Work from Office
Skill required: Finance & Accounting - Financial Analysis Designation: PPSM Specialist Qualifications: BCom,Master of Business Administration,BCom Years of Experience: 8-10 yrs Language - Ability: English(International) - Expert About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do The role requires a clear understanding of the strategic direction set by senior management as it relates to team goals. You will need to hold monthly meaningful conversations with team members to discuss performance, coaching and feedback, training needs, and career discussions. You will need to monitor & drive team performance, including throughput and quality as per defined metrics. Interact with peers and/or management levels with clients or internal stakeholders. The primary responsibility of the position handles complex transactions in various financial and accounting functions. Provide domain expertise in F&A processes. Co-ordination of month end close. Regular and Ad hoc reporting Analyze Transactions, explain variances. General Support for F&A Processes Co-ordination with Assistant Finance Controllers, Global Process Owners, and other Client contacts General accounting Close Services & Recons Manage overall close process. Process and review of Standard & recurring J/Es (incl. accruals, prepaid, deferrals) Non-standard J/Es (incl. accruals, prepaid, deferrals) posting and documenting and tracking approvals Initial Balance Sheet and P&L reviews (e.g. trend analyses) Approvals and detailed reporting analyses Statutory Reporting Preparation and review of Statutory reporting files Review of trial balance Processing of Manual year end adjustments Updating reconciliations with Manual adjustments Preparation of Balance sheet and P&L schedules Financial statements note to accounts /Disclosures Getting the stat pack reviewed and signed off from RFCs General Accounting /Fixed Asset Coordination with FCs Account reconciliations Multiple tax books- VAT reconciliation preparation/review Statutory FA/GL activities- audits Intercompany Reconciliations Team Reconciliations Confirm Intercompany commission calculations. Non-In-House-Cash-Center (IHCC) foreign exchange Interaction w/tax, Treasury, legal to determine dividend. Interco dividends, cross charges, interest and loans Interco netting and settlement Interco escalations / communications with FCs Payroll Accounting Prepare payroll j/e Reconcile accounts. Prepare accruals. Prepare stat / tax filings for payroll. Close Services & Recons (Key & Non-Key) Manage overall close process. Standard & recurring J/Es What are we looking for Account ReconciliationsMonth End ReportingAccounting Journal EntriesStrong analytical skillsAdaptable and flexibleWritten and verbal communication Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role mayrequire you to work in rotational shifts Qualification BCom,Master of Business Administration,BCom
Posted 3 weeks ago
2.0 - 7.0 years
6 - 9 Lacs
Hyderabad
Work from Office
Skill required: Trust & Safety - Content management Designation: Instructor Manager Qualifications: Any Graduation Years of Experience: 13 to 18 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses. You will be responsible for training Content Moderators whose role is analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the individual and you may be exposed to flashing lights or contrasting light and dark patterns. Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, any role supporting content moderation needs strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accentures well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being. What are we looking for "12+ years of experience in learning and development, with a focus on global training programs. Strong domain experience in Trust & Safety, content moderation, or user safety environments is highly preferred. Proven track record in developing and delivering effective training solutions for large, distributed teams. Deep understanding of adult learning principles, instructional design methodologies, and modern training tools. Proficiency with Learning Management Systems (LMS) and e-learning development tools. Exceptional communication, facilitation, and stakeholder management skills. Strong analytical and project management abilities. Bachelors degree in education, Human Resources, Communications, or a related field (Masters preferred).""Facilitation & Delivery - Advanced Stakeholder Management - Advanced Communication (Written & Verbal) - Advanced Problem Solving & Escalation Handling - AdvancedResearch & Policy Interpretation - Advanced Attention to Detail - Advanced Critical Thinking - Advanced Multi-tasking - Advanced Training Evaluation & Development - Intermediate Data Analysis & Reporting - Intermediate" Roles and Responsibilities: Training Strategy & Program DevelopmentDesign and execute a comprehensive global training strategy aligned with business goals and operational requirements.Develop engaging, scalable training content and curricula across modalities (in-person, virtual, e-learning, blended learning).Conduct regular training needs assessments to identify skill gaps and align programs with evolving policies and procedures.Collaborate closely with SMEs from operations, policy, legal, and product teams to ensure training content is accurate and relevant.Training Delivery & FacilitationLead and facilitate onboarding and ongoing training for global Trust & Safety teams, maintaining consistency in delivery and learning outcomes.Develop and implement train-the-trainer programs to scale learning effectively across regions.Leverage diverse instructional methods and tools to accommodate different learning styles and cultural contexts.Performance Management & Continuous ImprovementMaintain and manage a centralized library of training materials, ensuring regular updates and ease of access.Evaluate training effectiveness through assessments, feedback, and key performance metrics to drive continuous improvement.Adapt and refine training content based on learner performance, policy updates, and operational feedback.Stakeholder Engagement & Team LeadershipPartner with Trust & Safety leadership, Quality, and HR teams to align training initiatives with business priorities.Manage multiple training projects simultaneously, ensuring timely and effective execution.As the function grows, build and mentor a team of training professionals, fostering a culture of learning and innovation. Qualification Any Graduation
Posted 3 weeks ago
7.0 - 12.0 years
22 - 27 Lacs
Hyderabad
Work from Office
Learning & Development Training Strategy Training Need Analysis
Posted 3 weeks ago
1.0 - 3.0 years
2 - 6 Lacs
Pune
Work from Office
MedeXCode is looking for Pharmacovigilance Trainer to join our dynamic team and embark on a rewarding career journey Identifying training needs: Assessment of employee skills and knowledge gaps to determine the type of training required Designing training programs: Creating customized training programs that meet the specific needs of the organization and its employees Delivering training sessions: Leading classroom-based or online training sessions, using a variety of teaching methods to engage participants and enhance learning Evaluating training effectiveness: Monitoring and evaluating the impact of training programs on employee performance and business outcomes Keeping up to date with industry developments: Staying informed of new trends and developments in the training field to ensure the organization's training programs remain relevant and effective
Posted 3 weeks ago
5.0 - 10.0 years
5 - 9 Lacs
Manali
Work from Office
1. Bachelor's Degree Or Relevant Experience. 2. 5+ Years Experience In Human Resources. 3. Strong Recruiting And Demonstrated Ability To Improve Talent Acquisition Strategies. 4. Demonstrated Expertise In Training Managers And Employees. 5. Strong Organizational, Critical Thinking, And Communications Skills. Responsibilities : 1. Recruit And Onboard New Hires Conduct Performance Management And Provide Feedback Manage Payroll And Benefits For Employees. 2. HRMS And Time Tracking Software Implementation And Running. 3. Design Compensation Benefits Packages. 4. Maintaining And Managing Employee Documents. 5. Act As The Point Of Contact Regarding Labor Rules Issues. 6. Manage Employees' Grievances. 7. Develop Fair HR Policies And Ensure Employees Understand And Comply With Them. 8. Implement Effective Sourcing, Screening, And Interviewing Techniques. 9. Assess Training Needs And Coordinate Learning Development Initiatives For All Employees. 10. Monitor The HR Department's Budget. 11. Create And Run Referral Bonus Programs. 12. Managing Employee Adherence To All The Company's Rules And Regulations. 13. Preparing Weekly/monthly Reports For The Management.
Posted 3 weeks ago
2.0 - 4.0 years
6 - 9 Lacs
Mumbai
Work from Office
Kokan Ngo is looking for Program Officer to join our dynamic team and embark on a rewarding career journey Program Development:Collaborate with senior management and stakeholders to identify program needs and objectives Develop detailed program plans, including goals, objectives, activities, timelines, and budgets Conduct research and gather information to support program development Program Implementation:Coordinate and oversee the implementation of programs, ensuring activities are carried out as per the plan Collaborate with internal teams and external partners to deliver program services effectively Monitor program activities and make adjustments as necessary to achieve desired outcomes Budget Management:Prepare and manage program budgets, including allocation of funds for various activities Monitor expenses and ensure programs are executed within the allocated budget constraints Prepare financial reports and forecasts related to program expenditures Stakeholder Engagement:Build and maintain relationships with stakeholders, including donors, partners, and community members Communicate program goals, progress, and outcomes to stakeholders through reports, presentations, and meetings Monitoring and Evaluation:Develop and implement monitoring and evaluation frameworks to assess program effectiveness Collect and analyze data to measure the impact of programs and identify areas for improvement Prepare evaluation reports and make recommendations based on findings Compliance and Reporting:Ensure programs comply with relevant laws, regulations, and organizational policies Prepare regular reports for management, funders, and regulatory bodies, detailing program progress and outcomes Capacity Building:Provide training and support to staff and partners involved in program activities Identify training needs and develop capacity-building initiatives to enhance program effectiveness Documentation and Record Keeping:Maintain accurate and up-to-date records related to program activities, expenditures, and outcomes Prepare documentation for internal and external audits, as required
Posted 4 weeks ago
11.0 - 16.0 years
20 - 30 Lacs
Haryana
Work from Office
About Company Founded in 2011, ReNew, is one of the largest renewable energy companies globally, with a leadership position in India. Listed on Nasdaq under the ticker RNW, ReNew develops, builds, owns, and operates utility-scale wind energy projects, utility-scale solar energy projects, utility-scale firm power projects, and distributed solar energy projects. In addition to being a major independent power producer in India, ReNew is evolving to become an end-to-end decarbonization partner providing solutions in a just and inclusive manner in the areas of clean energy, green hydrogen, value-added energy offerings through digitalisation, storage, and carbon markets that increasingly are integral to addressing climate change. With a total capacity of more than 13.4 GW (including projects in pipeline), ReNew’s solar and wind energy projects are spread across 150+ sites, with a presence spanning 18 states in India, contributing to 1.9 % of India’s power capacity. Consequently, this has helped to avoid 0.5% of India’s total carbon emissions and 1.1% India’s total power sector emissions. In the over 10 years of its operation, ReNew has generated almost 1.3 lakh jobs, directly and indirectly. ReNew has achieved market leadership in the Indian renewable energy industry against the backdrop of the Government of India’s policies to promote growth of this sector. ReNew’s current group of stockholders contains several marquee investors including CPP Investments, Abu Dhabi Investment Authority, Goldman Sachs, GEF SACEF and JERA. Its mission is to play a pivotal role in meeting India’s growing energy needs in an efficient, sustainable, and socially responsible manner. ReNew stands committed to providing clean, safe, affordable, and sustainable energy for all and has been at the forefront of leading climate action in India. Job Description Training Lead – Manufacturing Experience Required: Minimum 8–10 years in Learning & Development/Training Management, preferably in a manufacturing or industrial environment. Key Responsibilities: Strategic Training Leadership Develop and execute an integrated training strategy for manufacturing aligned with organizational goals, quality standards, and skill enhancement. Collaborate with plant leadership, quality, safety, and operations teams to identify skill gaps and future competency needs. Ensure alignment of training outcomes with plant KPIs like productivity, safety, and quality. Drive end-to-end ownership of learning needs and outcomes for the manufacturing business. Training Needs Identification & Planning Conduct annual and quarterly training needs identification (TNI) using data from performance appraisals, skill audits, and line manager inputs. Design function-wise, role-based, and statutory training calendars for ECs (Executive Cadre), NECs (Non-Executive Cadre), and NAPs (Apprentices). Ensure training plans are implemented as per agreed timelines in close coordination with plant teams and the Central Academy. Program Design & Delivery Facilitate induction, safety, technical, behavioral, and leadership development programs. Engage internal SMEs and external vendors to deliver high-impact programs. Develop and deliver comprehensive training modules using multiple formats (classroom, e-learning, hands-on, simulations). Work closely with the Central Academy—including technical, functional, and behavioral teams—for program design and delivery. Training Operations & Evaluation Track training delivery, attendance, and effectiveness through robust LMS and MIS systems. Monitor training ROI through feedback, assessments, productivity improvement metrics, and line manager reviews. Ensure 100% compliance with statutory and ISO training requirements. Vendor & Resource Management Liaise with training vendors, skill development bodies, and government partners (if applicable). Manage training budgets, infrastructure, tools, and manpower required for delivery. Lead and provide direction to manufacturing plant-level training teams, ensuring consistent program execution across sites. Educational Qualifications: Bachelor’s degree in Engineering, HR, Education, or related field. Advanced certifications in L&D, Instructional Design, or Talent Development preferred. Responsibilities • Evaluate employees and identify weaknesses • Identify training needs according to needs • Based on research, plan and implement training programs that will prepare employees for the next step of their career paths • Build quarterly and annual training program • Present all the technical and supply training requirements • Encourage employees for training • Track employee success and progress • Manage the production of program marketing material in collaboration with marketing team • Communicate all the training programs on a timely basis • Have a program announcement marketing strategy • Prepare and deliver training courses • Prepare and present reports on training program KPI's
Posted 4 weeks ago
15.0 - 20.0 years
15 - 19 Lacs
Medak
Work from Office
Job Overview: Overall responsibility for end-to-end project management, including design, budgeting, vendor management, and timely execution at optimal costs. Ensures compliance with GMP, ISO 14001, OHSAS 18001, and other regulatory standards. Leads commissioning, validation, and operational readiness of facilities and equipment. Proactively manages safety, environmental risks, and implements robust SHE practices. Drives continual improvement through risk assessments, CAPA, and comprehensive training for teams and contractors. Reporting Structure: Directly reports to Site Head Positions that report into this role - 6-8 Experience: 15+ years of experience in Manufacturing, GMP, Safety, resolving technical customer queries. Good communication skills Competencies: QMS handling Understanding of changing regulatory requirements Confident to face audits Team Management Quality Investigations Analytical knowledge Collaborating with CFTs SPOC for CDMO projects KEY ROLE & RESPONSIBILITIES: Overall responsible for identification, evaluation & implementation of projects in Time and optimum cost. Designing facilities including buildings, equipment and accessories. Identification of Vendors and Contractors for Projects in various fields. Inspection and testing of equipment and accessories. Inspection of project materials received in the factory. Issue of specifications and drawings for Project items. Approval and rejection of project materials. Project evaluation and review periodically. Preparation of budget and time schedule for all projects. Commissioning of projects. Validation of the facility as per the established procedure. Ensure compliance of legal and other requirements related to ISO14001:2004 and OHSAS 18001:1999. Identification of Risks & Hazards, Environmental aspects & evaluation and review the same. Develop objectives, targets and programmes under EMS & OHSMS. Institute operational controls, monitor the key characteristics, carry out root cause analysis for the Non conformity and take CAPA. Ensure continual improvement in OHS & EMS Management Systems. Identify SHE training needs for awareness and Competence. Ensure SHE requirements wrt contracted services and service providers.
Posted 1 month ago
10.0 - 14.0 years
4 - 8 Lacs
Mumbai
Work from Office
Skill required: Talent Development - Training Needs Analysis (TNA) Designation: Business Interlock Associate Manager Qualifications: Any Graduation Years of Experience: 10 to 14 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsTalent Development processA process of identifying the training gap and its related training needs. Apply typical training needs approaches and templates. What are we looking for Great Instructional Design skillsClient Management skillsProject Manager Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures The person requires understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor or team leads Generally interacts with peers and/or management levels at a client and/or within Accenture The person should require minimal guidance when determining methods and procedures on new assignments Decisions often impact the team in which they reside and occasionally impact other teams Individual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Any Graduation
Posted 1 month ago
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