297 Training Needs Jobs - Page 12

Veranda Race Solutions Pvt Ltd is looking for Banking/ SSC Trainer cum Mentor to join our dynamic team and embark on a rewarding career journey. Identifying training needs: Assessment of employee skills and knowledge gaps to determine the type of training required Designing training programs: Creating customized training programs that meet the specific needs of the organization and its employees Delivering training sessions: Leading classroom-based or online training sessions, using a variety of teaching methods to engage participants and enhance learning Evaluating training effectiveness: Monitoring and evaluating the impact of training programs on employee performance and business outcomes Keeping up to date with industry developments: Staying informed of new trends and developments in the training field to ensure the organization's training programs remain relevant and effective

Veranda Race Solutions Pvt Ltd is looking for Reasoning trainer to join our dynamic team and embark on a rewarding career journey. Identifying training needs: Assessment of employee skills and knowledge gaps to determine the type of training required Designing training programs: Creating customized training programs that meet the specific needs of the organization and its employees Delivering training sessions: Leading classroom-based or online training sessions, using a variety of teaching methods to engage participants and enhance learning Evaluating training effectiveness: Monitoring and evaluating the impact of training programs on employee performance and business outcomes Keeping up to date with industry developments: Staying informed of new trends and developments in the training field to ensure the organization's training programs remain relevant and effective

Veranda Race Solutions Pvt Ltd is looking for TNPSC Trainer cum Mentor to join our dynamic team and embark on a rewarding career journey. Identifying training needs: Assessment of employee skills and knowledge gaps to determine the type of training required Designing training programs: Creating customized training programs that meet the specific needs of the organization and its employees Delivering training sessions: Leading classroom-based or online training sessions, using a variety of teaching methods to engage participants and enhance learning Evaluating training effectiveness: Monitoring and evaluating the impact of training programs on employee performance and business outcomes Keeping up to date with industry developments: Staying informed of new trends and developments in the training field to ensure the organization's training programs remain relevant and effective

Veranda Race Solutions Pvt Ltd is looking for Banking Trainer cum Mentor to join our dynamic team and embark on a rewarding career journey. Identifying training needs: Assessment of employee skills and knowledge gaps to determine the type of training required Designing training programs: Creating customized training programs that meet the specific needs of the organization and its employees Delivering training sessions: Leading classroom-based or online training sessions, using a variety of teaching methods to engage participants and enhance learning Evaluating training effectiveness: Monitoring and evaluating the impact of training programs on employee performance and business outcomes Keeping up to date with industry developments: Staying informed of new trends and developments in the training field to ensure the organization's training programs remain relevant and effective

Veranda Race Solutions Pvt Ltd is looking for Tamil Trainer to join our dynamic team and embark on a rewarding career journey. Identifying training needs: Assessment of employee skills and knowledge gaps to determine the type of training required Designing training programs: Creating customized training programs that meet the specific needs of the organization and its employees Delivering training sessions: Leading classroom-based or online training sessions, using a variety of teaching methods to engage participants and enhance learning Evaluating training effectiveness: Monitoring and evaluating the impact of training programs on employee performance and business outcomes Keeping up to date with industry developments: Staying informed of new trends and developments in the training field to ensure the organization's training programs remain relevant and effective

Veranda Race Solutions Pvt Ltd is looking for TNPSC Trainer cum Mentor to join our dynamic team and embark on a rewarding career journey. Identifying training needs: Assessment of employee skills and knowledge gaps to determine the type of training required Designing training programs: Creating customized training programs that meet the specific needs of the organization and its employees Delivering training sessions: Leading classroom-based or online training sessions, using a variety of teaching methods to engage participants and enhance learning Evaluating training effectiveness: Monitoring and evaluating the impact of training programs on employee performance and business outcomes Keeping up to date with industry developments: Staying informed of new trends and developments in the training field to ensure the organization's training programs remain relevant and effective

Roles & Responsibilities: Conceptualizing, creating, and driving end-to-end Learning and Development (L&D) interventions. Conducting training needs analysis, competency mapping, and identifying training gaps. Planning and implementing training calendars. Monitoring learning compliance, facilitation, and master assessment programs. Contributing to change management, career remodeling, organizational development, and performance enhancement. Designing and delivering training programs to enhance efficiency and productivity. Evaluating the effectiveness of training programs through pre and post-assessment tools. Developing career progression plans for employees. Creating SOPs and visual process flows using Visio. Designing PPT-based training modules for new hires. Assisting in the implementation of a new LMS automation platform. Preparing performance appraisal reports and briefing documents for service line employees. Generating monthly and quarterly reports, training dashboards, and MIS for management review. Managing rewards and recognition programs based on performance evaluations. Conducting post-effectiveness studies using evaluation models. Qualifications & Requirements: Education: MBA (HR) Experience: Minimum 1 year of experience as a Training Coordinator Preferred Skills: MS Excel, Training Coordination, L&D Planning Compensation & Benefits: As per industry standards

Skill required: Talent Development - Instructor-Led Training (ILT) Designation: Business Interlock Associate Manager Qualifications: Any Graduation Years of Experience: 10 to 14 years What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsTalent Development processYou will be responsible for Instructor led training which is the practice of training either individuals or groups and designing learning material. Instructors can also be referred to as a facilitator, who may be knowledgeable and experienced in the learning material, but can also be used more for their facilitation skills and ability to deliver material to learners. What are we looking for? Instructor-Led Training (ILT) Training Needs Analysis (TNA) Microsoft Office Suite Learning Content Development Record to Report (RTR) People Development – Feedback & Coaching Collaboration and interpersonal skills Ability to manage multiple stakeholders Problem-solving skills Ability to work well in a team Written and verbal communication Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures The person requires understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor or team leads Generally interacts with peers and/or management levels at a client and/or within Accenture The person should require minimal guidance when determining methods and procedures on new assignments Decisions often impact the team in which they reside and occasionally impact other teams Individual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualifications Any Graduation

Skill required: Voice - Customer Service Designation: Customer Service Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s. Looking for a candidate who is good in communication and has good knowledge on metrics of Customer Support Customer service refers to the assistance and support provided by a business or organization to its customers before, during, and after a purchase or use of a product or service. It involves addressing inquiries, resolving issues, and ensuring customer satisfaction to build and maintain positive relationships. What are we looking for? Proactive and inquisitive candidate required with clear and precise communication, written and oral skills Market knowledge of US Wireless and Telecom domain would be preferred Domain knowledge of International Voice process Analytical skills are also required with an eye for detail Job requires the candidate to be assertive or influence people, probe for responses and empathize with customers Team Building - Ability to coach, connect and motivate team members as well as groom Team Leads AI Orientation along with functional knowledge of analytical tools would be preferred Six Sigma and quality tools knowledge/certification would be desired International Voice Experience US Telecom Experience would be desirable Roles and Responsibilities: Manage team expectations and project SLAs Monitor knowledge sharing and retention within the team Ability to create and implement action plan for improvement across KPI's Ability to manage BQ/Outlier performance Mentor and groom Team leads and frontline advisors to take additional responsibilities Be part of client reviews and provide performance trends and next steps Encourage Value Adds not only for client but also for the organization. Grooms key individuals in the team through coaching Develop strategies for continuous improvement, identify projects and mentor them (Changes to improve Customer Experience) Handling customer escalations or providing resolutions which require higher level of authorization Take prompt, sound and independent decisions while resolving customer issues and need Communicates with the team in a timely manner (skip levels, appreciation etc) Planning & Executing Employee Engagement & Fun Activities Maintain effective employee relations at all levels Conducts town hall meetings and focuses on the needs of employees Identify Training needs for the floor Deciding on ways to control attrition for the process Conducting regular 1:1s Works in collaboration with the Quality / Work force planning, Training & HR teams Qualifications Any Graduation

Key Responsibilities: Conduct Inductions, Certifications, and Need-Based Training Programs. Perform Training Needs Identification (TNI) and Training Needs Analysis (TNA) using past performance data to create tailored learning paths for individuals and teams. Apply adult learning principles and diverse training methodologies. Provide initial handholding for new sales team members including mentoring, coaching, joint field calls, and On-the-Job Training (OJT). Monitor and evaluate training effectiveness, success, and ROI; report findings periodically. Plan and implement a regional training calendar. Support regional teams in continuous knowledge and skill development. Align training programs with organizational goals and contribute to overall learning initiatives. Address specific performance issues through customized training interventions. Stay updated with training trends, developments, and best practices. Travel up to 1015 days per month as part of training responsibilities. Requirements: Proven experience as a Training Manager or similar role. Demonstrated ability to design and implement successful training programs. Documented positive impacts from previous training efforts. Knowledge of traditional and modern training methods (e.g., mentoring, coaching, e-learning, workshops). Excellent communication, leadership, and time-management skills. Proficient in report writing and maintaining training documentation. Strong skills in MS Office (especially PowerPoint), data analysis, and computer applications.

Job Title - GN - Strategy - MC - T&O - Instructional Design - Management Level: 9-Team Lead/Consultant Location: Kolkata, KDC1A Must-have skills: Instructional Design Good to have skills: Ability to leverage design thinking, business process optimization, and stakeholder management skills. Job Summary : This role involves driving strategic initiatives, managing business transformations, and leveraging industry expertise to create value-driven solutions. Roles & Responsibilities: Provide strategic advisory services, conduct market research, and develop data-driven recommendations to enhance business performance. The Practice- A Brief Sketch: As a Talent & Organization (T&O) professional in the S&C Global Network, you'll help clients across a variety of industries in the areas of Learning Design and Development, Change Management and HR Transformation. You'll use your expertise to develop exciting new learning strategies and solutions. You'll help clients manage organizational change and smooth the transition process. Essentially, you'll be part of the team that is creating the workforce of the future! YOUR ROLE Although no two days at Accenture are the same, as an Instructional Designer Senior Analyst in our T&O practice , a typical day might include: Collaborate with the client team to understand the business problem, identify the solution approach and work through the design, development, and delivery phases. Conduct Training Needs Analysis to develop the training curriculum. Develop high-quality and detailed content outlines as per the curriculum. Design standards, guidelines, templates, and checklists for the proposed learning solution. Collaborate with internal and client stakeholders to design and develop relevant and effective training deliverables. Review training deliverables to ensure that the deliverable quality is as per the project quality parameters and industry standards. Identify and share the risks with the Project Leads/Functional Manager to discuss possible solutions/mitigations/alternatives. Coach instructional designers and content developers to prepare materials for instructor development workshops. Provide clear and effective feedback to team with the intent to develop their instructional design skills. Identify opportunities to implement new and innovative learning strategies into the solution. Bring your best skills forward to excel in the role: Leverage proficiency in instructional design, research and information gathering, content analysis, content design , knowledge of latest trends in the learning industry. Apply your strong knowledge in industry standard design/rapid authoring tools such as Articulate/Captivate/ Lectora/ Camtasia/ SAP Enable Now/WalkMe and be comfortable with client proprietary authoring tools. An ideal candidate should be well-versed with the technical functionalities and limitations of these tools. Work in a problem-solving global environment with Cross cultural competence . Possess excellent interpersonal and writing skills with a strong business acumen . Professional & Technical Skills: - Relevant experience in the required domain. - Strong analytical, problem-solving, and communication skills. - Ability to work in a fast-paced, dynamic environment. Desired work experience:6+years of proven experience in content development and instructional designing Extensive experience in developing, reviewing and delivering different training modalities like Instructor-Led Trainings, Web-Based Trainings, application simulations, job aids, and quick reference guides Experience in leading and coaching small teams independently Additional Information: - Opportunity to work on innovative projects. - Career growth and leadership exposure.

Skill required: Talent Development - Instructor-Led Training (ILT) Designation: Business Interlock Associate Manager Qualifications: Any Graduation Years of Experience: 10 to 14 years What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsTalent Development processYou will be responsible for Instructor led training which is the practice of training either individuals or groups and designing learning material. Instructors can also be referred to as a facilitator, who may be knowledgeable and experienced in the learning material, but can also be used more for their facilitation skills and ability to deliver material to learners. What are we looking for? Training Needs Analysis (TNA) Microsoft Office Suite Banking, Financial Services Written and verbal communication Ability to establish strong client relationship Collaboration and interpersonal skills Strong analytical skills Ability to perform under pressure Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures The person requires understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor or team leads Generally interacts with peers and/or management levels at a client and/or within Accenture The person should require minimal guidance when determining methods and procedures on new assignments Decisions often impact the team in which they reside and occasionally impact other teams Individual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualifications Any Graduation

Roles and Responsibilities Manage training programs from planning to execution, ensuring effective delivery and impact on business objectives. Conduct Training Needs Identification (TNI) and Analysis (TNA) to identify gaps in employee skills and knowledge. Develop and deliver behavioral training, soft skills training, and other types of trainings to address identified needs. Collaborate with stakeholders to design customized solutions for specific audiences or groups within the organization. Monitor progress against key performance indicators (KPIs) to measure program effectiveness. Desired Candidate Profile 5-10 years of experience in Learning & Development or a related field. Strong understanding of Training Delivery, Training Management, TNA, TNI, OJT, TTT, Train the Trainer, Training Analysis, Needs Assessment, People Management, Training Programs, Need Analysis. Proven track record in developing successful training programs that drive business results. Anyone interested please share profiles at puja.vishwakarma@startek.com

locationsIN - PUNE III GLOBAL BUSINESS SVCS - GBS (INMHH) time typeFull time posted onPosted 15 Days Ago time left to applyEnd DateJune 9, 2025 (30 days left to apply) job requisition idR25013893 Before you apply to a job, select your language preference from the options available at the top right of this page. Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrowpeople with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level. About The Role : Summary This position is responsible for monitoring and executing day-to-day operations of the contact center teams. This position analyzes production, quality, and cost information to identify challenges and provide recommendations for improvement. This position manages others within the department. The Supervisor will be responsible for meeting the business KPIs and goals. This position manages CCRs on call quality to ensure customer interactions are complete, accurate and professional. He/she develops action plans and works side-by-side with most help needed employees to provide instruction and assistance. This position handles escalated customer calls/emails to ease customer concerns and improve customer satisfaction and perception. He/she supervises operation to ensure proper customer experience, first contact resolution, accuracy, and quality levels are met. This position makes recommended operational changes (i.e., equipment, tool and staffing) as needed to ensure calls are handled efficiently and service commitments are met. Responsibilities: Checks customer call report data for problems and trends to identify areas for improvement and opportunities for policy and procedure changes. Assesses performance indicators to determine areas meeting and falling below business expectations. Conducts operational audits to ensure effective operational performance. Identifies and suggests end-to-end process improvements to improve contact center operations. Determines employees' training needs to produce continuous development plans. Provides on-going feedback and support to improve performance. Conducts performance evaluations in a consistent, fair and objective manner to encourage continuous performance improvement. Resolves individual and group performance issues in accordance with UPS's policies and procedures in a timely manner to motivate and foster teamwork. Qualifications: Bachelors Degree in any stream Proficient in MS Office Tools Experience: Preferred minimum 1 year experience in managing international call centers Preferred minimum 1 year experience in team handling Requirements: Ready to work in India night shifts Flexible with shifts and days Need to work from office Employee Type: Permanent UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Skill required: Talent Development - Instructor-Led Training (ILT) Designation: Business Interlock Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsTalent Development processThe practice of training and learning material between an instructor and learners, either individuals or groups. Instructors can also be referred to as a facilitator, who may be knowledgeable and experienced in the learning material, but can also be used more for their facilitation skills and ability to deliver material to learners. What are we looking for? Banking, Financial Services Training Needs Analysis (TNA) Microsoft Office Suite Written and verbal communication Ability to establish strong client relationship Collaboration and interpersonal skills Strong analytical skills Ability to perform under pressure Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems May create new solutions, leveraging and, where needed, adapting existing methods and procedures The person would require understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor May interact with peers and/or management levels at a client and/or within Accenture Guidance would be provided when determining methods and procedures on new assignments Decisions made by you will often impact the team in which they reside Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Zonal Training Manager - Axis Bank Relat.. ABG85856 Financial Services Maharashtra Posted On 25 Apr 2025 End Date 09 May 2025 Required Experience 8 - 12 years ShareApply Basic Section No. Of Position 1 Grade 8 Level Team Leader Organisational Industry -- Function -- Skills Skill Sales Mentoring Team Handling Minimum Qualification Under Graduate CERTIFICATION No data available About The Role Job Purpose: The primary purpose of this position is to implement the training architecture and roadmap for the assigned region for TPD channels. This role involves managing a team to train sales staff and enhance regional productivity through specific capability development interventions. It aims to build skills and improve performance to meet business objectives. Job Context & Major Challenges: Context: The position focuses on implementing and managing training for TPD channels across the assigned region, contributing directly to sales staff capability and regional performance. Challenges: Customizing training delivery to cater to the diverse needs of a large number of channel partners. Ensuring optimal resource allocation for maximum productivity. Dealing with ad hoc training requirements and the need for quick adaptation to new practices. Key Result Areas (KRA): Co-creation, Implementation & Institutionalization of Training: Design and develop training architecture for the region based on local channel behavior, competencies, and market needs. Align stakeholders to achieve productivity goals. Manage regulatory changes and ensure smooth transitions with proper assessments. Managing Training Delivery: Ensure standardization of content delivery and adherence to predefined processes. Analyze feedback from stakeholders and take corrective actions. Ensure timely delivery of training programs according to the set calendar. Stakeholder Engagement & Alignment: Engage regularly with key distributors to identify and address specific training needs. Provide ongoing support to distributors with differing business models. Team Development: Conduct regular trainer development reviews. Provide coaching, feedback, and corrective actions to ensure team effectiveness. Reporting & Adherence to Guidelines: Ensure the timely submission of training-related reports and processes. Strict adherence to reporting schedules and training delivery timelines. Key Relationships: Internal: Sales team, Product team, and Compliance departments for content and process approvals, regular feedback, and internal coordination. External: Channel Partners, Vendors, and Training Facilities for collaboration, external vendor management, and training needs analysis. This role requires excellent coordination, strong leadership, and the ability to adapt to the dynamic needs of the sales training landscape. The successful candidate will be instrumental in building a competent sales team and achieving the regional business goals.

Basic Section No. Of Position 1 Grade NA Level Deputy Manager Organisational BUSINESS Paints HO BUSINESS_UNIT-1 Paints Central BUSINESS_UNIT-2 Paints Central BUSINESS_UNIT-3 Paints Central DEPARTMENT-1 Sales Central- Training Country India State Bihar Worksite Patna, Birla Paints Industry -- Function Sales Skills Skill Training & Development Minimum Qualification Graduate CERTIFICATION No data available About The Role Build and drive the training and development need assessment policy, processes and templates for the region. Assess collated training needs to segregate them into current and future needs. Create regional strategy and action plan for training and development of the talent within the region. Assess and build the budget and resource requirement list to facilitate training and development action plan execution. Drive awareness and interest in sales training across the region. Evaluate the sales process to provide feedback on gaps and suggest productivity improvements. Create sales related content by benchmarking with competition and observing gaps during field visits. Deliver sales training using varied learning methodologies. Conduct sales training orientation for new joiners. Ideate and scout for developmental activities beyond classroom training. Build process and templates to track training effectiveness. Track and monitor training effectiveness and ROI. Resolve any specific problems that may arise as trends on training effectiveness. Share training effectiveness reports with relevant internal stakeholders. Maintain a keen understanding of training trends across industries and within the industry. Track and follow best practices on training and development. Ideate ways to incorporate the best practices to the current training and development initiatives.

We are looking for a meticulous and analytical individual to join the Revenue Assurance team as an Supply Executive Quality Check (Mystery Audit Process). The role is crucial in validating the integrity and accuracy of mystery audit reports conducted across OYO hotels. You will act as the first line of defense in ensuring audit quality, SOP compliance, and actionable insights to minimize revenue leakage. Key Responsibilities Audit Quality Review: Review mystery audit observation letters submitted by field auditors. Validate correctness and objectivity of deviation findings (e.g., mismatch between physical room occupancy vs OYO Tab data). Ensure reports are detailed, evidence-backed, and error-free. SOP Compliance Monitoring: Cross-check whether all Standard Operating Procedures (SOPs) have been followed by auditors during visits. Flag any procedural gaps or inconsistencies in audit execution. Deviation Analysis & Verification: Assess whether deviations reported reflect actual non-compliance or false positives. Liaise with internal stakeholders to corroborate findings when required. Quality Metrics & Feedback Loop: Develop and track audit quality metrics (accuracy rate, false-positive rate, SOP compliance rate, etc.). Provide structured feedback to field auditors and suggest corrective actions. Continuous Improvement: Identify patterns in errors and recommend improvements in the audit process or SOPs. Support training initiatives for auditors based on quality findings. Role & responsibilities Preferred candidate profile

1. Handle 2nd level escalations and discuss, solve and support team with ongoing operations 2. Managing a team of Processors in customer driven environment 3. Ensure adherence to KPI and SLAs in delivery by performing sampling audit of the team on consistent basis covering every team member every week 4. Ensure attritions targets are not breached 5. Manage operations through end to end planning, metrics review and root cause analysis 6. Review overall staff performance and recommend About The Role Role Purpose The purpose of this role is to execute the process and drive the performance of the team on the key metrices of the process. ? Do Ensure process is executed as per the client contract Conduct briefings before every shift to drive focus on key metrices and debrief at the end of the shift to drive focus of the team on quality and adherence to contract compliance processes Prepare notes from the huddle meetings and share it with the team Prepare and share the performance data of the team with the client at the end of the shift Interact with the client and prepare note to share updates and changes with the team Review the performance on the key process metrices and conduct RCA to improve quality parameters Prepare presentation on weekly and monthly performance data for the manager to be shared with the client Collaborate and influence internal key stakeholders to manage and resolve issues to ensure fulfillment and flawless delivery of projects Be part of the discussion between manager and WFM team on forecast and number of agents required Organize fun hours on Friday for the team to promote team engagement Identify opportunities for automation within the account and share it with the manager Provide details and data to the automation team to support the automation initiative ? Drive performance of the team on the identified metrices of the process Review last 6-8 weeks performance data (RAG) and identify low performers Provide feedback and coach the outliers/ low performers to improve their performance metrices Prepare Performance Coaching & Counselling Plan (PCCP) to document and support the low performers Handhold the employees on performance on process and monitor for improvements Identify training needs for new joiners especially and track their daily progress Conduct process trainings as well as refresher trainings are provided to bridge the capability gap or if there is any change from the client’s end ? Stakeholder Interaction & Management Coordinate with internal and external stakeholders to ensure compliance and quality in the delivery for accounts Interact and engage with the client manager to communicate and update progress against account plan, project delivery etc. Participate in monthly review meetings with Account Delivery leadership updating them on the status and progress of the account Work with quality team to ensure the quality improvements as per the delivery standards of the contract Provide timely assistance in case of an escalation and support resolution of escalations/ issues ? Effective Team Management Resourcing Hire adequate and right resources for the team Talent Management Ensure adequate onboarding and training for the team members to enhance capability & effectiveness Build an internal talent pool and ensure their career progression within the organization Manage team attrition Drive diversity in leadership positions Performance Management Set goals for the team, conduct timely performance reviews and provide constructive feedback to own direct reports Ensure that the Performance Nxt is followed for the entire team Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team 1. Handle 2nd level escalations and discuss, solve and support team with ongoing operations 2. Managing a team of Processors in customer driven environment 3. Ensure adherence to KPI and SLAs in delivery by performing sampling audit of the team on consistent basis covering every team member every week 4. Ensure attritions targets are not breached 5. Manage operations through end to end planning, metrics review and root cause analysis 6. Review overall staff performance and recommend

About Company Job Description Roles and Responsibilities Effectively implement organizational safety programs and check effectiveness in projects. Build safety work culture in the team Co-ordinate with central HSE for identifying the training needs and imparting in-house/ external training Monitoring HSE processes and procedures with continual improvement based on RCA and operational experience Tracking of health and safety metrics to identify and to reduce risks with implementation and tracking of mitigation plan Work closely with wind project management, site team, & HSE team on implementation of HSE system at site Coordinate with central HSE for implementation and improvement of systems, policies and procedures Update current working knowledge of all applicable HSE regulations as per change in law in timely manner Inspect/ safety audits at site and support site to enhance safe work environment Analyse job safety and associated risk and ensure to incorporate the same in work instruction for activities Assist site team for investigating of all accidents and near-misses be investigated, prepare report of findings and horizontal deployment Preparing monthly report on HSE metrics and presenting the same to management in timely manner Assist in evaluation and selection of subcontractors on the basis of their HSE performance. Implement & monitor Contractor Field Safety Audit program

About us: Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytms mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. About the team: EDC Retail EDC is one of Paytms business tools to help merchants grow and manage their business through simplicity and data driven technology. About the role: The person should be capable of increasing the sale of EDC machines through proper channels to the merchants across multiple locations. Expectations/ Requirements : 1. Create an inspiring team environment with an open communication culture 2. Need to drive swiping device sales in the assigned area. 3. Resolving merchant queries 4. Drive overall engage merchant base 5. Capable of hiring and building team 6. Set clear team goals 7. Delegate tasks and set deadlines 8. Oversee day-to-day operation 9. Monitor team performance and report on metrics 10 .Motivate team members 11. Discover training needs and provide coaching 12 .Listen to team members feedback and resolve any issues or conflicts 13. Recognize high performance and reward accomplishments 14. Encourage creativity and risk-taking 15. Suggest and organize team building activities Superpowers/ Skills that will help you succeed in this role 1. High level of drive, initiative and self-motivation 2. Must Have Experience in Leading Team 3. Must Be a Graduate 4. Growth Mindset Why join us : We aim at bringing half a billion Indians into the mainstream economy, and everyone working here is striving to achieve that goal. Our success is rooted in our peoples collective energy and unwavering focus on the customers, and thats how it will always be. We are the largest merchant acquirer in India. Qualification: - Graduate/Post Graduate.

The Deputy General Manager (DGM) in the Learning and Knowledge Team will play a pivotal role in shaping and driving the learning strategy for the organization. The DGM will lead efforts to cultivate an outcome-based learning culture across 100+ clients, ensure the effective implementation of learning solutions, and support the continuous professional development of internal stakeholders. If you thrive in a dynamic, collaborative workplace, IBM provides an environment where you will be challenged and inspired every single day. If you relish the freedom to bring creative, thoughtful solutions to the table, there's no limit to what you can accomplish here. Your primary responsibilities include: Assist in Learning Strategy Development and Execution: Work on the annual learning strategy and drive its execution with the team. Foster a conscious and outcome-based learning culture across the organization and its 100+ clients. Client Consultation and Learning Solutions: Consult with clients to understand their learning requirements and desired outcomes. Design and execute tailored learning solutions, provide post-training support, and evaluate effectiveness. Knowledge Management: Collaborate with clients to perform gap analysis and implement a robust knowledge management process within their accounts. Facilitator Training and Development: Conduct Train-the-Trainer (TTT) sessions and groom new and aspiring facilitators. Coach facilitators to independently deliver sessions effectively. Reskilling and Transition Support: Support the reskilling of resources in accounts that are ramping down to help place them internally. Assist transitioning accounts during the Pre-Knowledge Transfer (KT) phase with the skills required to shorten the learning curve. Content Creation: Develop content for customized and generic training sessions. Create digital learning content using rapid authoring tools such as Articulate 360 and Adobe Captivate. Leadership and Client Engagement: Periodically present learning updates in leadership forums. Participate in potential client visits to showcase training capabilities. People Management: Support the professional development of the team through continuous learning and upskilling opportunities. Ensure alignment of individual, team, and organizational objectives. Conduct regular performance reviews and provide constructive feedback to team members. Partake and drive various learning engagements driven at a business unit/organizational level. Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Minimum 15 years of experience in training or operations management (preferably in ITES / BPO / HR / F&A domains) with at least 10 years in the training function Bachelor’s degree in Training, Education, Human Resources, or a relevant field. Fluent communication skills at a professional level Facilitation skills Content development expertise Experience as a learning consultant. Ability to drive outcome-based learning. Experience conducting Training Needs Analysis (TNA) and Training Needs Identification (TNI) Proficiency in MS Office tools Strong organizational and decision-making skills. Ability to work in a team. Ability to manage and handle multiple tasks. Outstanding critical thinking and problem-solving skills. Attention to detail. Experience in building rapport and collaborating with internal & external stakeholders. Preferred technical and professional experience Experience in implementing a knowledge management framework Master Trainer certification Instructional Design Certification Experience using e-learning authoring tools like Camtasia/Adobe Captivate/Articulate Storyline