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9.0 - 14.0 years
12 - 18 Lacs
Bengaluru
Work from Office
Training & development manager 100% training & development to the employees and staff and to ensure 100% Compliance towards Audits. Training Need analysis Adherence to Training Calendar Skill and Competency mapping and Gap Analysis Zero NC in Audits Required Candidate profile Exposure of setting up of Training Centre Should be a good team player Good communication & facilitation skills, computer knowledge on training methods & concepts good listening & counselling
Posted 2 months ago
10.0 - 12.0 years
14 - 18 Lacs
Gurugram
Work from Office
Purpose of the Sales Training-Lead : Aakash is looking for an experienced Sales Training-Lead who shall be responsible for supervising, designing, implementing, evaluating training programs to enhance the skills and knowledge of our employees, to make them job ready and drive business growth. Role is very dynamic in nature and shall need an experienced and self-motivated professional who shall take full responsibility of individually assigned projects as well as team handling. As Sales Training-Lead, you are expected to: 1. Work closely and communicate effectively with CXOs and Senior Business leaders to identify/ assess training priorities on an ongoing basis and proactively develop solutions to drive business. 2. Work closely with Regional Training Teams for any new training interventions, projects and drive as per business requirements. Observe & identify sales challenges they face on-the-job, conduct skills gap analyses and offer training solutions to increase productivity. 3. Handle PAN India sales training programs along with the team in online mode/classroom mode/on-the-Job (for e.g. - Sales pitch, Negotiation skill, Consultative selling, Objection Handling etc). Covering skills, competencies & etiquettes required for driving sales and enable Bottom Quartiles branches. 4. Conduct New Hire Training of Leadership profiles and certification process. 5. Conduct refresher training workshops for the targeted audience (leadership) in line with the branch needs. 6. Develop and facilitate knowledge checks/online assessments on monthly basis. 7. Administer vendor trainings. 8. Evaluate the effectiveness of training programs and continuously improve the LD offerings. 9. Lead the team and ensure effective team management skills and team development. 10. Stay abreast with latest industry changes, understand learning gaps & develop required training content. To be successful in the Sales Training-Lead Role you are required to have: 1. Strong communication & Excellent written and verbal communication skills. 2. Excellent organizational skills and ability to multitask with strong business acumen. 3. Excellent time and work management skills, ability to prioritize, ability to handle team dynamics, attention to detail and ability to meet established deadlines. 4. Proficiency in content creation (ppt & video based) using tools like Camtesia, Canva and other content development tools. 5. Ability of stakeholder & vendor management. 6. Occasional Travel. 7. Exposure to Learning Management System would be an added advantage. Must to have Attitude: 1. Dynamic professional with excellent interpersonal skills and has enterprising style of work. 2. Desired Traits: Self-starter, proactive, quick & adaptive. 3. Emotional intelligence to work and lead the team. Qualification: Post-Graduate in any discipline (Preferably full time MBA) Experience: 1. 10 to 12 years of experience into Sales Training. Preferably having direct sales experience. 2. 2 to 3 Years of experience in team management.
Posted 2 months ago
6 - 10 years
10 - 14 Lacs
Bengaluru
Work from Office
Wipro Limited (NYSEWIT, BSE507685, NSEWIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. About The Role We are looking to fill Project Lead position for product migration assignment. Project Lead position for product migration assignment will be remote and require no travel. The Project Lead will act as a primary contact to external customers (Physicians and Hospitals) while working closely with cross-functional teams to manage product migration tasks. The role will be responsible for planning, coordinating and managing Revenue Cycle solutions product migration activities. Primary responsibilities of a Project Lead include ? Manage the product implementation of existing clients adding new business or modifying current business Responsible for client outreach to “kick off” the product implementation/migration process Present project plan to client on product modules to be implemented per signed contract Set client expectations and define scope of product migration activities Responsible to educate client on best practices and guide them through the product migration phase Manage all communication with the client including conducting meetings and conference calls Must be responsible for the coordination, communication and accurate reporting of all migration related activities under the supervision of Program Manager Facilitates training needs, schedules client training and reports on training completed Ability to manage multiple projects concurrently with aggressive timeframes Complete projects within set timelines while mitigating risks that could cause the project to delay. Manage detailed work plans, schedules and client status reports. Responsible for tracking and managing client product migration deliverables Responsible for gathering client requirements and collaborating with internal departments to resolve issues related to the client product migration Ensure successful hand-off to client services group for on-going support post product migration Collaborate with internal departments to resolve client questions and issues during product migration Responsible for keeping the project on track and in scope, anticipating and assessing project issues Responsible for developing resolutions working with the team and management, to meet productivity, quality, and client-satisfaction goal ? ? ? Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.
Posted 2 months ago
7 - 12 years
7 - 12 Lacs
Gurugram
Work from Office
? DO Identifying and assessing future and current training needs Drawing an overall or individualized training approach Deploying a different variety of training methods for specified needs and outcomes Identify and assess future and current training needs through job analysis, career paths, annual performance appraisals and consultation with line managers Conduct effective induction and orientation sessions Monitor and evaluate training program’s effectiveness, success and ROI periodically and report on them Manage training budget Provide opportunities for ongoing development Resolve any specific problems and tailor training programs as necessary Maintain a keen understanding of training trends, developments and best practices
Posted 2 months ago
5 - 8 years
10 - 14 Lacs
Bengaluru
Work from Office
About The Role We are looking to fill Project Lead position for product migration assignment. Project Lead position for product migration assignment will be remote and require no travel. The Project Lead will act as a primary contact to external customers (Physicians and Hospitals) while working closely with cross-functional teams to manage product migration tasks. The role will be responsible for planning, coordinating and managing Revenue Cycle solutions product migration activities. Primary responsibilities of a Project Lead include ? Manage the product implementation of existing clients adding new business or modifying current business Responsible for client outreach to “kick off” the product implementation/migration process Present project plan to client on product modules to be implemented per signed contract Set client expectations and define scope of product migration activities Responsible to educate client on best practices and guide them through the product migration phase Manage all communication with the client including conducting meetings and conference calls Must be responsible for the coordination, communication and accurate reporting of all migration related activities under the supervision of Program Manager Facilitates training needs, schedules client training and reports on training completed Ability to manage multiple projects concurrently with aggressive timeframes Complete projects within set timelines while mitigating risks that could cause the project to delay. Manage detailed work plans, schedules and client status reports. Responsible for tracking and managing client product migration deliverables Responsible for gathering client requirements and collaborating with internal departments to resolve issues related to the client product migration Ensure successful hand-off to client services group for on-going support post product migration Collaborate with internal departments to resolve client questions and issues during product migration Responsible for keeping the project on track and in scope, anticipating and assessing project issues Responsible for developing resolutions working with the team and management, to meet productivity, quality, and client-satisfaction goal ? ? ? Mandatory Skills: Project Management. Experience5-8 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.
Posted 2 months ago
5 - 8 years
10 - 14 Lacs
Bengaluru
Work from Office
About The Role We are looking to fill Project Lead position for product migration assignment. Project Lead position for product migration assignment will be remote and require no travel. The Project Lead will act as a primary contact to external customers (Physicians and Hospitals) while working closely with cross-functional teams to manage product migration tasks. The role will be responsible for planning, coordinating and managing Revenue Cycle solutions product migration activities. Primary responsibilities of a Project Lead include ? Manage the product implementation of existing clients adding new business or modifying current business Responsible for client outreach to “kick off” the product implementation/migration process Present project plan to client on product modules to be implemented per signed contract Set client expectations and define scope of product migration activities Responsible to educate client on best practices and guide them through the product migration phase Manage all communication with the client including conducting meetings and conference calls Must be responsible for the coordination, communication and accurate reporting of all migration related activities under the supervision of Program Manager Facilitates training needs, schedules client training and reports on training completed Ability to manage multiple projects concurrently with aggressive timeframes Complete projects within set timelines while mitigating risks that could cause the project to delay. Manage detailed work plans, schedules and client status reports. Responsible for tracking and managing client product migration deliverables Responsible for gathering client requirements and collaborating with internal departments to resolve issues related to the client product migration Ensure successful hand-off to client services group for on-going support post product migration Collaborate with internal departments to resolve client questions and issues during product migration Responsible for keeping the project on track and in scope, anticipating and assessing project issues Responsible for developing resolutions working with the team and management, to meet productivity, quality, and client-satisfaction goal ? ? ? Mandatory Skills: .NET. Experience5-8 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.
Posted 2 months ago
5 - 8 years
5 - 9 Lacs
Hyderabad
Work from Office
About The Role Training Consultant L1 Role Purpose An individual contributor or People manager managing DMs and/or AMs. Working with internal and external stakeholders who would consult him/her for finding solutions to various business problems - training. Do 1. Plans, designs, develops, delivers and certifies trainers & master trainer on adult learning principles, facilitation skills & coaching skills 2. Collaborates with LOBs and cross- functional project teams to identify training needs 3. Conducts needs assessments to identify and evaluate training needs, develop training and instructional solutions, and assess training 4. Provides and/or assists with consulting in all aspects related to training for organization-wide initiatives and projects; participates in the design, development and implementation of training programs of a broad organizational scope. 5. Plans, designs, develops, delivers and consults on various training projects and instructional programs, using instructor-led, train-the trainer, electronic/web-based, and/or multimedia training methods and formats. 6. Recommends and/or implements innovative solutions, modifications and enhancements to training programs. 7. Lead and deliver consulting engagements including client expectation management, quality control and delivery assurance, issue management, client insight and value capture, work planning and execution, and effective client communications 8. Researches and studies advancements in learning management systems (LMS), educational technologies, and instructional design methods; evaluates the effectiveness of training and development programs, utilizing appropriate data collection instruments and procedures. ? 9. Recommends and/or implements innovative solutions, modifications and enhancements to technology training programs; facilitates and encourages the adoption of technical platforms to enhance the delivery of academic and/or instructional content. Deliver Capacity to work and contribute to a team environment as well as work independently Strong organizational skills, ability to work with multiple groups to perform Application mapping with multiple groups. Possess good delivery and execution skills, and able to resolve dependencies and conflicts Manage multiple tasks in a dynamic, deadline-driven environment. Captivate, Storyline or similar content designing & authoring tools Training analytics to design training solutions ? ? ? Mandatory Skills: Training. Experience5-8 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.
Posted 2 months ago
8 - 10 years
6 - 10 Lacs
Hyderabad
Work from Office
About The Role Training Consultant L1 Role Purpose An individual contributor or People manager managing DMs and/or AMs. Working with internal and external stakeholders who would consult him/her for finding solutions to various business problems - training. Do 1. Plans, designs, develops, delivers and certifies trainers & master trainer on adult learning principles, facilitation skills & coaching skills 2. Collaborates with LOBs and cross- functional project teams to identify training needs 3. Conducts needs assessments to identify and evaluate training needs, develop training and instructional solutions, and assess training 4. Provides and/or assists with consulting in all aspects related to training for organization-wide initiatives and projects; participates in the design, development and implementation of training programs of a broad organizational scope. 5. Plans, designs, develops, delivers and consults on various training projects and instructional programs, using instructor-led, train-the trainer, electronic/web-based, and/or multimedia training methods and formats. 6. Recommends and/or implements innovative solutions, modifications and enhancements to training programs. 7. Lead and deliver consulting engagements including client expectation management, quality control and delivery assurance, issue management, client insight and value capture, work planning and execution, and effective client communications 8. Researches and studies advancements in learning management systems (LMS), educational technologies, and instructional design methods; evaluates the effectiveness of training and development programs, utilizing appropriate data collection instruments and procedures. ? 9. Recommends and/or implements innovative solutions, modifications and enhancements to technology training programs; facilitates and encourages the adoption of technical platforms to enhance the delivery of academic and/or instructional content. Deliver Capacity to work and contribute to a team environment as well as work independently Strong organizational skills, ability to work with multiple groups to perform Application mapping with multiple groups. Possess good delivery and execution skills, and able to resolve dependencies and conflicts Manage multiple tasks in a dynamic, deadline-driven environment. Captivate, Storyline or similar content designing & authoring tools Training analytics to design training solutions ? ? ? Mandatory Skills: Training. Experience8-10 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.
Posted 2 months ago
8 - 10 years
3 - 6 Lacs
Pune
Work from Office
About The Role Role The role of a trainer is to develop a competency and skill sets in an individual to perform his/her effectively and efficiently in the work place. The trainer should communicate to the trainees about what is expected out of training in a simple and professional way ? DO The trainer plays a pivotal role from start to end of the Domain training that includes the following: Participate in KA and KT related activities in the account and work with the client and various stakeholders to ensure that processes knowledge is documented and transferred to the operations team Deliver Generic Domain Specific Modules along with up skilling resources on process. Structure On boarding Training requirements, Pre Process, Customer Visits etc. Ensure that all new employees go through the defined new learning path for their respective roles in the account Deliver pre-process and process training for new employees Support new hires during OJT and GO-live Provide refresher and remedial training for existing employees Ensure all regulatory requirements are complied with from time to time Maintain trainee data and information Generate training reports from time to time Support any administrative tasks like trainee roster and scheduling etc. Create/Customize training content for delivery Provide feedback and coaching to analysts on the floor Take ownership for improvement in analysts performance Analyze training needs for employees working for the account. Responsible for account level Training metrics Responsible for adhering to training standardization guidelines defined by the BU Training Function Responsible to work with ops to bridge gaps during training. ? ? ? Mandatory Skills: ServiceNow Creator. Experience8-10 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.
Posted 2 months ago
5 - 8 years
10 - 14 Lacs
Hyderabad
Work from Office
About The Role We are looking to fill Project Lead position for product migration assignment. Project Lead position for product migration assignment will be remote and require no travel. The Project Lead will act as a primary contact to external customers (Physicians and Hospitals) while working closely with cross-functional teams to manage product migration tasks. The role will be responsible for planning, coordinating and managing Revenue Cycle solutions product migration activities. Primary responsibilities of a Project Lead include ? Manage the product implementation of existing clients adding new business or modifying current business Responsible for client outreach to “kick off” the product implementation/migration process Present project plan to client on product modules to be implemented per signed contract Set client expectations and define scope of product migration activities Responsible to educate client on best practices and guide them through the product migration phase Manage all communication with the client including conducting meetings and conference calls Must be responsible for the coordination, communication and accurate reporting of all migration related activities under the supervision of Program Manager Facilitates training needs, schedules client training and reports on training completed Ability to manage multiple projects concurrently with aggressive timeframes Complete projects within set timelines while mitigating risks that could cause the project to delay. Manage detailed work plans, schedules and client status reports. Responsible for tracking and managing client product migration deliverables Responsible for gathering client requirements and collaborating with internal departments to resolve issues related to the client product migration Ensure successful hand-off to client services group for on-going support post product migration Collaborate with internal departments to resolve client questions and issues during product migration Responsible for keeping the project on track and in scope, anticipating and assessing project issues Responsible for developing resolutions working with the team and management, to meet productivity, quality, and client-satisfaction goal ? ? ? Mandatory Skills: Project Management. Experience5-8 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.
Posted 2 months ago
5 - 8 years
10 - 14 Lacs
Pune
Work from Office
About The Role We are looking to fill Project Lead position for product migration assignment. Project Lead position for product migration assignment will be remote and require no travel. The Project Lead will act as a primary contact to external customers (Physicians and Hospitals) while working closely with cross-functional teams to manage product migration tasks. The role will be responsible for planning, coordinating and managing Revenue Cycle solutions product migration activities. Primary responsibilities of a Project Lead include ? Manage the product implementation of existing clients adding new business or modifying current business Responsible for client outreach to “kick off” the product implementation/migration process Present project plan to client on product modules to be implemented per signed contract Set client expectations and define scope of product migration activities Responsible to educate client on best practices and guide them through the product migration phase Manage all communication with the client including conducting meetings and conference calls Must be responsible for the coordination, communication and accurate reporting of all migration related activities under the supervision of Program Manager Facilitates training needs, schedules client training and reports on training completed Ability to manage multiple projects concurrently with aggressive timeframes Complete projects within set timelines while mitigating risks that could cause the project to delay. Manage detailed work plans, schedules and client status reports. Responsible for tracking and managing client product migration deliverables Responsible for gathering client requirements and collaborating with internal departments to resolve issues related to the client product migration Ensure successful hand-off to client services group for on-going support post product migration Collaborate with internal departments to resolve client questions and issues during product migration Responsible for keeping the project on track and in scope, anticipating and assessing project issues Responsible for developing resolutions working with the team and management, to meet productivity, quality, and client-satisfaction goal ? ? ? Mandatory Skills: System engineering -Mech engineers. Experience5-8 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.
Posted 2 months ago
7 - 12 years
10 - 14 Lacs
Karnataka
Work from Office
Basic Section No. Of Position 1 Grade 10 Level Branch Manager Organisational BUSINESS Financial Services BUSINESS_UNIT-1 Aditya Birla Capital Limited BUSINESS_UNIT-2 Aditya Birla Capital Limited BUSINESS_UNIT-3 Aditya Birla Capital Limited DEPARTMENT-1 Retail - Emerging Markets Country India State Karnataka Worksite SJR Extension, Devangere Industry NBFC Function Sales Skills Skill Sales Negotiation Communication Management Emerging Markets Minimum Qualification Under Graduate CERTIFICATION No data available About The Role Key Result Areas (Max 1325 Characters) Supporting Actions (Max 1325 Characters) Branch Sales Planning & Management Work with Circle Head on devising the sales plan for the branch/s and devise the approach for achieving the set targets. Develop and implement plans to achieve business targets and promote multiple products through multiple sales channels that include Direct to customer and Direct Selling Agencies. Track industry developments and scan market on competitive offerings on periodic basis. Foster a culture of high performance, accountability, customer-centricity, governance within the team in assigned branch/s. Work closely with operations, credit, collections teams to achieve branchs profitability. Prepare and report product-wise MIS reports on disbursement, profitability, teams productivity, collections, NPA, etc. to circle head on daily/weekly basis, as need be. Team and Internal Stakeholder Management Lead and develop a team of 6-8 Sales Managers and offer knowledge over product, sales techniques, customer engagement efforts & leveraging multiple sales channels and customer base. Offer support to create a sustainable funnel for sourcing & generating quality customer leads and more quality sales channels. Guide team to liaise with Operations, risk and sales governance team Offer support with adequate knowledge upon scanning customer files from various risk factors in order to maintain portfolio quality. Conduct daily productivity meet with the Sales Managers, Channel partners to update on product policy, provide feedback, and address challenges. Build and maintain healthy relationships with underwriters, branch operations and collections manager for smooth cross-functional coordination that leads to improved branch productivity. Identify behavioral and skill-based training needs and nominate the team for relevant trainings/ seminars to improve efficiency. Customer Acquisition/ Engagement Identify market potential to grow business and leverage the opportunities by driving initiatives on acquiring new customers and increase the book size of the branch to targeted numbers. Offer adequate support to the team to increase login to disbursal conversion ratio. Handhold team to identify sustainable ways to grow customer database and leverage existing book to ensure adequate conversions for branch profitability. Closely track customer complaints and escalations to offer solutions to customers satisfaction. Also, to identify process lags and direct the team towards efficiency. Operational Effectiveness Drive adoption of business processes from sourcing to collections to ensure efficiency and customer satisfaction in the branch. Address operational issues and implement solutions to enhance branch performance. Build and maintain healthy relationships with Operations and Sales Governance teams for smooth coordination, process efficiencies and improved TATs. Monitor and report to Circle head on sales operations and productivity metrics. Encourage implementation of improved processes and best practices in order to enhance operational effectiveness, productivity and customer satisfaction. Portfolio & Risk Management Work with the Risk, Operations and Sales Governance teams to ensure adherence to risk management and control mechanisms Support risk and review process by reviewing the loan sanctioning, disbursement process and documentation to ensure controlled operations. Monitor and prepare MIS on NPA and defaulters in the portfolio for proactive response and drive effective solution. Proactively identify risks to maintain portfolio quality and liaise with the risk team in escalation cases.
Posted 2 months ago
5 - 6 years
9 - 13 Lacs
Maharashtra
Work from Office
Basic Section No. Of Position 1 Grade NA Level Assistant Manager Organisational BUSINESS Paints HO BUSINESS_UNIT-1 Paints West BUSINESS_UNIT-2 Paints West BUSINESS_UNIT-3 Paints West DEPARTMENT-1 HR & Admin Country India State Maharashtra Worksite Mumbai Paints office Industry Manufacturing / FMCG / Retail/ FMCD Function Human Resources Skills Skill Human Resources Communication Minimum Qualification Post Graduate CERTIFICATION No data available About The Role Job Purpose The HR Business Partner (HRBP) position is responsible for aligning business objectives with employees and management in designated business units. The position formulates partnerships across the HR function to deliver value-added service to management and employees that reflects the business objectives of the organization. The HRBP maintains an effective level of business literacy about the business unit's financial position, its midrange plans, its culture and its competition. Key Result Areas ? Consults with line management, providing HR guidance when appropriate. ? Analyzes trends and metrics in partnership with the HR group to develop solutions, programs and policies. ? Provides HR policy guidance and interpretation ? Identifies training needs for business units and individual executive coaching needs. ? Participates in evaluation and monitoring of training programs to ensure success. Follows up to ensure training objectives are met. ? Manages and resolves complex employee relations issues. Conducts effective, thorough and objective investigations. ? Provides day-to-day performance management guidance to line management (e.g., coaching, counselling, career development, disciplinary actions). ? Works closely with management and employees to improve work relationships, build morale, and increase productivity and retention. ? Develops contract terms for new hires, promotions and transfers. ? Assists employees with assignments and related HR matters. ? Provides guidance and input on business unit restructures, workforce planning and succession planning. ? Drive and manage employee wellness initiatives
Posted 2 months ago
7 - 12 years
11 - 15 Lacs
Karnataka
Work from Office
Basic Section No. Of Position 1 Grade 10 Level Branch Manager Organisational BUSINESS Financial Services BUSINESS_UNIT-1 Aditya Birla Capital Limited BUSINESS_UNIT-2 Aditya Birla Capital Limited BUSINESS_UNIT-3 Aditya Birla Capital Limited DEPARTMENT-1 Retail - Emerging Markets Country India State Karnataka Worksite Umashankar Nagar,Ranebennur Industry NBFC Function Sales Skills Skill Sales Negotiation Communication Management Emerging Markets Minimum Qualification Under Graduate CERTIFICATION No data available About The Role Key Result Areas (Max 1325 Characters) Supporting Actions (Max 1325 Characters) Branch Sales Planning & Management Work with Circle Head on devising the sales plan for the branch/s and devise the approach for achieving the set targets. Develop and implement plans to achieve business targets and promote multiple products through multiple sales channels that include Direct to customer and Direct Selling Agencies. Track industry developments and scan market on competitive offerings on periodic basis. Foster a culture of high performance, accountability, customer-centricity, governance within the team in assigned branch/s. Work closely with operations, credit, collections teams to achieve branchs profitability. Prepare and report product-wise MIS reports on disbursement, profitability, teams productivity, collections, NPA, etc. to circle head on daily/weekly basis, as need be. Team and Internal Stakeholder Management Lead and develop a team of 6-8 Sales Managers and offer knowledge over product, sales techniques, customer engagement efforts & leveraging multiple sales channels and customer base. Offer support to create a sustainable funnel for sourcing & generating quality customer leads and more quality sales channels. Guide team to liaise with Operations, risk and sales governance team Offer support with adequate knowledge upon scanning customer files from various risk factors in order to maintain portfolio quality. Conduct daily productivity meet with the Sales Managers, Channel partners to update on product policy, provide feedback, and address challenges. Build and maintain healthy relationships with underwriters, branch operations and collections manager for smooth cross-functional coordination that leads to improved branch productivity. Identify behavioral and skill-based training needs and nominate the team for relevant trainings/ seminars to improve efficiency. Customer Acquisition/ Engagement Identify market potential to grow business and leverage the opportunities by driving initiatives on acquiring new customers and increase the book size of the branch to targeted numbers. Offer adequate support to the team to increase login to disbursal conversion ratio. Handhold team to identify sustainable ways to grow customer database and leverage existing book to ensure adequate conversions for branch profitability. Closely track customer complaints and escalations to offer solutions to customers satisfaction. Also, to identify process lags and direct the team towards efficiency. Operational Effectiveness Drive adoption of business processes from sourcing to collections to ensure efficiency and customer satisfaction in the branch. Address operational issues and implement solutions to enhance branch performance. Build and maintain healthy relationships with Operations and Sales Governance teams for smooth coordination, process efficiencies and improved TATs. Monitor and report to Circle head on sales operations and productivity metrics. Encourage implementation of improved processes and best practices in order to enhance operational effectiveness, productivity and customer satisfaction. Portfolio & Risk Management Work with the Risk, Operations and Sales Governance teams to ensure adherence to risk management and control mechanisms Support risk and review process by reviewing the loan sanctioning, disbursement process and documentation to ensure controlled operations. Monitor and prepare MIS on NPA and defaulters in the portfolio for proactive response and drive effective solution. Proactively identify risks to maintain portfolio quality and liaise with the risk team in escalation cases.
Posted 2 months ago
7 - 12 years
9 - 14 Lacs
Karnataka
Work from Office
Basic Section No. Of Position 1 Grade 10 Level Branch Manager Organisational Industry -- Function -- Skills Skill Sales Negotiation Communication Management Emerging Markets Minimum Qualification Under Graduate CERTIFICATION No data available About The Role Key Result Areas (Max 1325 Characters) Supporting Actions (Max 1325 Characters) Branch Sales Planning & Management Work with Circle Head on devising the sales plan for the branch/s and devise the approach for achieving the set targets. Develop and implement plans to achieve business targets and promote multiple products through multiple sales channels that include Direct to customer and Direct Selling Agencies. Track industry developments and scan market on competitive offerings on periodic basis. Foster a culture of high performance, accountability, customer-centricity, governance within the team in assigned branch/s. Work closely with operations, credit, collections teams to achieve branchs profitability. Prepare and report product-wise MIS reports on disbursement, profitability, teams productivity, collections, NPA, etc. to circle head on daily/weekly basis, as need be. Team and Internal Stakeholder Management Lead and develop a team of 6-8 Sales Managers and offer knowledge over product, sales techniques, customer engagement efforts & leveraging multiple sales channels and customer base. Offer support to create a sustainable funnel for sourcing & generating quality customer leads and more quality sales channels. Guide team to liaise with Operations, risk and sales governance team Offer support with adequate knowledge upon scanning customer files from various risk factors in order to maintain portfolio quality. Conduct daily productivity meet with the Sales Managers, Channel partners to update on product policy, provide feedback, and address challenges. Build and maintain healthy relationships with underwriters, branch operations and collections manager for smooth cross-functional coordination that leads to improved branch productivity. Identify behavioral and skill-based training needs and nominate the team for relevant trainings/ seminars to improve efficiency. Customer Acquisition/ Engagement Identify market potential to grow business and leverage the opportunities by driving initiatives on acquiring new customers and increase the book size of the branch to targeted numbers. Offer adequate support to the team to increase login to disbursal conversion ratio. Handhold team to identify sustainable ways to grow customer database and leverage existing book to ensure adequate conversions for branch profitability. Closely track customer complaints and escalations to offer solutions to customers satisfaction. Also, to identify process lags and direct the team towards efficiency. Operational Effectiveness Drive adoption of business processes from sourcing to collections to ensure efficiency and customer satisfaction in the branch. Address operational issues and implement solutions to enhance branch performance. Build and maintain healthy relationships with Operations and Sales Governance teams for smooth coordination, process efficiencies and improved TATs. Monitor and report to Circle head on sales operations and productivity metrics. Encourage implementation of improved processes and best practices in order to enhance operational effectiveness, productivity and customer satisfaction. Portfolio & Risk Management Work with the Risk, Operations and Sales Governance teams to ensure adherence to risk management and control mechanisms Support risk and review process by reviewing the loan sanctioning, disbursement process and documentation to ensure controlled operations. Monitor and prepare MIS on NPA and defaulters in the portfolio for proactive response and drive effective solution. Proactively identify risks to maintain portfolio quality and liaise with the risk team in escalation cases.
Posted 2 months ago
1 - 6 years
5 - 7 Lacs
Pune
Work from Office
AM – Training for Domestic BPO in Kharadi, Pune. 1+ year experience as AM Training in inbound customer service/e-commerce domain. Strong communication skills a must. Graduate/undergraduate. Salary up to 7.5 LPA. 1 position available Apply now!
Posted 2 months ago
5 - 8 years
10 - 14 Lacs
Bengaluru
Work from Office
Basic Section No. Of Openings 1 Grade 2A Designation Lead - Delivery Closing Date 21 May 2025 Organisational Country IN State KARNATAKA City BENGALURU Location Bengaluru-I Skills Skill Project Management Team Management Team Handling Medical Coding Coding E/M coding Surgery Education Qualification No data available CERTIFICATION No data available About The Role About The Role :? Monitor, identify and resolve performance/behaviour/attendance issues using prescribed performance management techniques. Monitor and act on personnel and disciplinary issues. Provide subject matterexpertiseto Quality Control Analysts in theteam. Ensure training needs of subordinates aremet. Adjust to the needs of meeting service level agreements under supervision of Operations Manager. Successfully complete all client related training and keep record of the same. Hold team meetings on a regular basis with direct reports. Communicate all process and client updates to direct reports within specific timelines and keep record for such updates. Act as single point contact for theassigned team membersforall theirjob-relatedneeds and create a harmonious work environment. Responsible for day-to-day functional supervision of work group, including work assignment and attendance monitoring; providing input into selecting, training, developing, and completing performance appraisal of work group(s)in accordance withthe organizations policies and applicable compliance requirements. Job Specification Minimum of 5/6 Years of Professional and Relevant Experience in Medical Coding with specialty Surgery. Must have experience in Client and Stakeholder Management, Team Management. Must have CodingCertificationlike CPC/CCS/COC/AHIMA. Any graduate will do. ShiftDetails:? General Shift / Day Shift WorkMode:? WFO
Posted 2 months ago
5 - 8 years
10 - 14 Lacs
Hyderabad
Work from Office
Basic Section No. Of Openings 1 Grade 2A Designation Lead - Delivery Closing Date 27 May 2025 Organisational Country IN State TELANGANA City HYDERABAD Location Hyderabad-IV Skills Skill Vendor Management Project Management IT Service Management Solution Architecture SDLC CRM ITIL Outsourcing Global Delivery IT Strategy Education Qualification No data available CERTIFICATION No data available About The Role Job Title Team Leader Service Line AR Department Operations About The Role Monitor, identify and resolve performance/behaviour/attendance issues using prescribed performance management techniques. Monitor and act on personnel and disciplinary issues. Provide subject matter expertise to Quality Control Analysts in the team. Ensure training needs of subordinates are met. Adjust to the needs of meeting service level agreements under supervision of Operations Manager. Successfully complete all client related training and keep record of the same. Hold team meetings on a regular basis with direct reports. Communicate all process and client updates to direct reports within specific timelines and keep record for such updates. Act as single point contact for the assigned team members for all their job-related needs and create a harmonious work environment . Responsible for day-to-day functional supervision of work group, including work assignment and attendance monitoring; providing input into selecting, training, developing, and completing performance appraisal of work group(s) in accordance with the organizations policies and applicable compliance requirements. Job Specification Minimum of 6 Years of Professional and Relevant Experience in AR (Revenue Cycle Management). Must have experience in Client and Stakeholder Management, Team Management. Any bachelors degree or masters degree. Shift Details Night Shift Work Mode: WFO
Posted 2 months ago
2 - 6 years
9 - 14 Lacs
Gurugram
Work from Office
People & Organization Business Partner Siemens Energy About the role Supports and implements the People Strategy / Functional P&O Strategy and / or other strategic P&O initiatives with respective business leader and advises and supports the business management for (an) assigned organization(s). What will you do if join us? As a trusted partner, you will bring deep insights, an independent viewpoint and P&O expertise to business issues. You will consult with and influence senior leaders to take actions on emerging people and organizational culture topics. Execute the people strategy in line with business strategy. Partner with business leaders to actively analyze the business plan for workforce planning for both the Business Units. Enable business to develop robust talent pipeline. Plan and facilitate the Succession Planning for the Business Units Understand and drive the Company policies and guidelines. Customized policy/ guideline / initiative to support the Business Strategy Analyze and drive cultural change in line with business strategy. Identify Talents with Potential and develop them by sponsoring them for local and global talent programs To build organizational capability through competency evaluation, analyzing Individual development Plans, identify customized training needs at group level and partner with Learning and Talent Leadership team to co-create appropriate solutions and ensure implementing the plan. Guide and facilitate People Managers in handling critical people topics Facilitate the SGES planning workshops. Liaise with the Managers to identify the key topics from the feedback that would be driven at BU level. Support the People Managers to identify the initiatives to be driven at their level. Provide insights from data analysis on topics such as Headcount, Demographics, Org structure, Performance, Compensation, Position levelling, etc., to help the Management take appropriate decisions. Keep a track on the Headcount development. Curate and execute initiatives to enhance employee experience We don"™t need superheroes, just super minds with a winning attitude! You bring in substantial experience in stakeholder management You"™ve a digital attitude, have great communication skills, love to work in teams, are grounded, honest and hard working. You are a management graduate from a reputed institute, an excellent standout colleague and leader You are a self-starter who takes accountability of responsibilities, drives initiatives even with limited resources, is independent & self-motivated. You should also be capable of influencing and managing change Make your mark in our exciting world at Siemens! This role is based in Gurgaon. You"™ll also get to visit other locations in India and beyond, so you"™ll need to go where this journey takes you. In return, you"™ll get the chance to work with teams impacting entire cities, countries and the craft of things to come. We"™re Siemens. A collection of over 379,000 minds building the future, one day at a time in over 200 countries. We're dedicated to equality, and we encourage applications that reflect the diversity of the communities we work in across Gender, LGBTQ+, Abilities & Ethnicity. All employment decisions at Siemens are based on qualifications, merit and business need. Bring your curiosity and imagination and help us shape tomorrow.
Posted 2 months ago
5 - 10 years
7 - 11 Lacs
Hyderabad
Work from Office
Overview The Global Learning Solutions Team is a strategic partner across the global learning function for PepsiCo. We are responsible for providing learning leaders, sponsors and employees with insights and tools to enhance the learner experience. Based out of India, the Global HR Operations Learning Associate Analyst will be working with stakeholders and subject matter experts in end-to-end project development. This will include designing and development of learning solutions with the help of team members along with testing, deployment, and enhancement. The Learning Analyst will partner with subject matter experts and business stakeholders to evaluate training requirements, support the design and development of accurate learning solutions while applying instructional design theories, practices and methods. Responsibilities Be part of a team providing Learning Design & Development services. Designing learning curriculum and programs along with developing learning materials and collateral based on industry design standards Collaborate closely with business stakeholders to identify training needs and instructional goals/objectives for core programs and offerings Work with subject matter experts to design course format and packaging to provide seamless and enhanced learner experience Participate in and contribute to project scoping and planning, setting the standards for the learner experience that will enable learning objectives to be satisfied Teach and train team members on instructional design principles Drive and lead projects with the support of team members Assist with content curation and evaluation to maintain current and relevant course catalog aligned with content management strategy Assist in developing strategies for integrating learning solutions with digital learning methodologies ensuring a smooth blended approach for learners Facilitate translation of learning materials into required languages using tools/vendors Qualifications 5+ years of demonstrated Adult Learning and Curriculum Design/Improvement experience preferred 6+ years of professional experience, preferably in a shared services/customer service or a related field 5+ years of experience designing and developing classroom, distance and e-learning content using tools like Articulate, Storyline, Captivate or LMS industry equivalents preferred 2+ years of experience as a team lead Knowledgeable about instructional design methodology (ADDIE, CRI, Gagnes events, Kirkpatrick, etc.) Experience of working in a HR environment or shared services role Strong interpersonal skills and ability to communicate with people at all levels and cultures Ability to navigate a complex matrixed and virtual environment Customer focused, solution driven and results oriented mindset with a good eye for detail Strong sense of ownership and ability to drive tasks to completion The ability to multi-task and handle competing priorities with the flexibility to meet the demands of the team when needed
Posted 2 months ago
30 - 31 years
17 - 23 Lacs
Navi Mumbai
Work from Office
Long Description Collate field force training requirements identified through training needs analysis. Formulate a training framework, training plan, and road map for different levels (ME’s & AM’s)with clear objectives and KPIs for structured and integrated development of the field force. Organize and deliver field force training programs interactively and timely. Collaborate with Business unit to develop product refresh training, handling objections, presentations for current and new brands/indication launches. Reinforce the application of skills by participating in field activities, coaching, team role-play, and presentations. Provide in-field training support for Sales team in alignment with Organizational priorities. Run annual field force skills assessments, disease/product knowledge assessments, and generate insight reports incorporating performance against benchmarks and required remedial actions through Digital tools (SMART WINNR). Conduct or participate in other departmental training programs where appropriate, such as the Trainee Program. Prepare Field forces for current and future field related challenges through Proactive approach. Develop internal team members through structured Individual Development Plans (IDPs). Competencies Innovation & Creativity Process Excellence Collaboration Customer Centricity Developing Talent Strategic Agility Stakeholder Management Result Orientation Education Post Graduation in Business Management Graduation in Pharmacy Work Experience Minimum 5-10 years of Pharma Sales Training
Posted 2 months ago
8 - 10 years
12 - 14 Lacs
Gurugram
Work from Office
Purpose of Manager-Training role: As a training manager, you are accountable for managing the operations learning needs at the branches (PAN India). Works closely with business operations team to create and execute successful learning path of employees according to the business requirements. As an Manager-Training, you are expected to: 1. As a Team Leader, the incumbent will develop training content & deliver training programs. Should cover skills, competencies & etiquettes required in process and workflows for new hires & existing employees through online/classroom/on-the-Job mode. 2. Ensure effectiveness of training programmes and take required measure to bridge the gaps. 3. Plan and execute monthly/quarterly/yearly training plans and calendars. 4. Examine the level of knowledge by designing & conducting Certifications, Assessments & Knowledge Checks on a timely basis. 5. Work in close coordination with business heads for implementing the training interventions at national level. 6. Execute timely training interventions including Self Learning Courses, Knowledge checks, PAN India sessions and Training Need Initiatives (TNI) every month. 7. Manage the internal operations team to execute operations training requirements. 8. Publish daily/weekly/fortnightly training reports. To be successful in the Manager-Training role you are required to have: 1. Excellent Verbal & Written communication in both Hindi & English 2. Proficiency in Microsoft Office and writing emails, & comfortable while working on like Camtasia, Canva, and other content development tools. 3. Proactive & multitasker, who can manage tasks and manage time efficiently in a fast paced, changing work environment 4. Experience of handling the team of trainers. Must to have Attitude: 1. Customer Orientation 2. Sense of Ownership and Accountability. 3. Result orientation 4. Emotional intelligence for working in a Team. 5. Professional development by focusing on self-learning. Qualification: 1. Full time MBA Experience: 1. 10to 12 years of experience in Training & Development Key Interactions: External Branch teams. Regional Leadership Regional Sales & Operations Team. Business leads and CXOs. Internal Regional Training Managers and respective teams. Functional training leads and respective teams. HR Team.
Posted 2 months ago
7 - 12 years
20 - 27 Lacs
Bengaluru
Work from Office
About Zscaler Serving thousands of enterprise customers around the world including 40% of Fortune 500 companies, Zscaler (NASDAQ: ZS) was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. As the operator of the world’s largest security cloud, Zscaler accelerates digital transformation so enterprises can be more agile, efficient, resilient, and secure. The pioneering, AI-powered Zscaler Zero Trust Exchange™ platform, which is found in our SASE and SSE offerings, protects thousands of enterprise customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Named a Best Workplace in Technology by Fortune and others, Zscaler fosters an inclusive and supportive culture that is home to some of the brightest minds in the industry. If you thrive in an environment that is fast-paced and collaborative, and you are passionate about building and innovating for the greater good, come make your next move with Zscaler. We built the Zscaler architecture from the ground up as a platform that could extend to new features and services. Our Product Management team takes hold of this massive opportunity to deliver our customers a growing portfolio of never-before-seen capabilities in threat prevention, visibility, scalability, and business enablement. Our product managers are champions of innovation with a shared vision for Zscaler and the limitless possibilities of cloud security. Join us to make your mark on the planning and product roadmap at the forefront of the world's cloud security leader. The Technical Training Development Manager will design and develop learning solutions that train our customers, partners, and internals to configure, deploy, and design Zscaler’s cutting edge cloud security. This position will report into the Director, Training Development. You’ll work closely with Architects and Product Managers to understand the training needs, gather objectives for various audiences, and design curricula. You will collaborate with stakeholders to conduct gap analysis, training requirements and associated labs requirements, solicit feedback, drive course quality, and measure course impact based on objective you will be responsible for: Supporting the technical training curricula by helping design, develop, and release optimized world-class learning experiences Implementing instructional design methodologies and adult-learning principals in building various learning modalities for different mediums: self-learning, instructor-led learning, and supplemental materials Measuring and supervising ongoing impact of technical training programs Proactively seeking out ways to simplify processes and identify opportunities to use technology to scale and build efficiencies Contributing to strategy, processes, and technologies for technical training to meet our audiences’ requirements What We're Looking for (Minimum Qualifications): Minimum of 8+ years of relevant Instructional Design experience with enterprise eLearning systems with at least 2+ years of experience managing a team Proficiency in instructional theory application, including assessment Background in developing online course, ILT/ vILT, reference guides, and job aids Experience using applications like: Articulate Storyline, Adobe Captivate, Rise, Camtasia, Vyond, Bitly, and Codex Contributing to strategy, processes, and technologies for technical training to meet our audiences’ requirements What Will Make You Stand Out (Preferred Qualification) Experience with effectively conveying technical information to non-technical colleagues and customers Knowledge of instructional design techniques and practice with several instructional approaches (web-based, instructor-led, or virtual instructor-led training) #LI-AN4 #LI-Hybrid At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure. Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including: Various health plans Time off plans for vacation and sick time Parental leave options Retirement options Education reimbursement In-office perks, and more! By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines. Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link. Pay Transparency Zscaler complies with all applicable federal, state, and local pay transparency rules. Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.
Posted 2 months ago
4 - 6 years
4 - 8 Lacs
Hyderabad
Work from Office
Position Summary Job Summary : We are seeking a passionate Trainer to join our team with good exposure and experience in the project. The Trainer will be responsible for designing, developing, and delivering training programs to enhance the skills and knowledge of our employees. The ideal candidate will have a strong background in training and development, excellent communication skills, and the ability to engage and motivate learners. Key Responsibilities: Develop and implement training programs that meet the needs of the organization and its employees. Conduct training sessions using various methods, including in-person, virtual, and blended learning approaches. Assess training needs through surveys, interviews with employees, or consultations with managers. Create training materials, such as manuals, handouts, and visual aids, to support training sessions. Evaluate the effectiveness of training programs and make necessary adjustments to improve outcomes. Provide ongoing support and coaching to employees to ensure they can apply what they have learned. Stay updated with the latest trends and best practices in training and development. Collaborate with other departments to ensure training programs align with organizational goals. Experience : Minimum of 4 years of experience in the healthcare industry, with a focus on payment posting, claims management, or related roles. Proven experience in handling denials and performing quality assurance tasks. Familiarity with healthcare billing systems and software (e.g., EPIC, Cerner, or other EMR systems). Preferred Skills : Knowledge of healthcare insurance types (Commercial, Medicaid, Medicare) and payment processes. Strong understanding of claim denial reasons, appeals processes, and payer requirements. Excellent verbal and written communication skills. Familiarity with healthcare regulations, including HIPAA, and other compliance standards. Ability to work independently and as part of a collaborative team. Excellent communication and presentation skills. Strong organizational and time management skills. Proficiency in using training software and tools. Knowledge of adult learning principles and instructional design. Qualifications : Bachelors degree in education, Human Resources, or a related field. Proven experience as a Trainer or similar role.
Posted 2 months ago
10 - 14 years
12 - 16 Lacs
Hyderabad
Work from Office
About the role As the Associate Operations Manager, your primary role will be primarily responsible for driving a high-morale team, a culture of high performance, meeting client deliverables consistently, and effectively managing stakeholders. Eligibility Criteria 10 Years of total work experience in Medical Coding, with 3-5 years of team management experience. Must have > 3 years of coding experience in the Same day Surgery, E&M, ED Facility & Observation Working knowledge of Physician coding & hospital coding is an added advantage. Successful completion of a certification program from AHIMA such as CCS, CCS-P, or AAPC such as CIC, COC, and CPC Must be active during joining and verified. Experience in any EMR systems such as Epic, Cerner & Meditech. Must be an SME with up-to-date knowledge of ICD-10CM, CPT-4, Ambulatory payment classification (APC), and NCCI edits. Effective communication skills, presentation skills, and proficiency in MS Excel & PowerPoint. Education Graduate or undergraduate with a high level of knowledge and relevant work experience. Shift timing: 8.30 AM - 5.30 PM or 1 PM - 10 PM IST, should be flexible to adapt shift timings on a need basis. Responsibilities Oversee CBOS Department Operations Capacity planning based on monthly goals, managing inventory and leaves. Responsible for managing the allocation & workflows, identifying risks, and mitigation. Reporting the weekly and monthly performance to key stakeholders, taking initiative for the identified areas of improvement. Team management of direct reports across multiple employee levels Setting KPI goals, reviewing the performance metrics, coaching, and feedback to enable the team to meet KPI goals consistently. Working with training and QA functions to identify training needs, tweaking training programs to keep the team up to date on client-specifics, industry updates such as coding clinics HCPCS, CPT assistant, and annual updates on ICD 10CM, CPT-4. Contribute and inspire team-wide development through valuable content sharing, rewards & recognition, and implementing best people management practices such as team bonding.
Posted 2 months ago
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