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Sales Training Manager TP

3.0 - 7.0 years

0 Lacs

punjab

On-site

As a Training & Development Specialist at the company, your responsibilities will include: - Designing training & test modules based on the identified needs of the clients - Maintaining regular correspondence with clients to clarify process updates and ensuring smooth communication with Operations - Resolving issues related to process knowledge for clients effectively - Ensuring that Quality, CSAT, and Resolution scores for the batch meet the defined norms within the first month of production - Conducting interviews and collaborating with HR for recruiting trainers / trainees - Ensuring 100% adherence to client-driven SOP & BEST T&D compliance - Preparing Trainers through TTT/ Platform skill...

Posted 3 days ago

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