318 Training Development Jobs - Page 8

Description We are seeking an experienced HR Manager to oversee all aspects of human resources practices and processes. The ideal candidate will be responsible for developing HR strategies that support our business goals and ensuring that our HR practices comply with all applicable laws and regulations. Responsibilities Develop and implement HR strategies and initiatives aligned with the overall business strategy. Manage the recruitment and selection process to attract top talent. Support current and future business needs through the development, engagement, motivation, and preservation of human capital. Oversee and manage a performance appraisal system that drives high performance. Maintain pay plan and benefits program, ensuring competitiveness and compliance. Assess training needs to apply and monitor training programs for employee development. Report to management and provide decision support through HR metrics. Ensure legal compliance throughout human resource management. Skills and Qualifications Bachelor's degree in Human Resources Management or related field. Proven working experience as an HR Manager or similar role (1-10 years). Knowledge of HR systems and databases. Ability to architect strategy along with leadership skills. Excellent organizational and leadership skills. Strong decision-making and problem-solving skills. Excellent communication and interpersonal skills. Proficiency in MS Office and HR software (e.g. HRIS) and databases.

Description We are seeking an experienced Assistant Manager for Learning & Development (L&D) to join our team in India. The ideal candidate will have a strong background in designing, implementing, and managing training programs that enhance employee performance and contribute to organizational success. Responsibilities Assist in the development and implementation of training programs to enhance employee skills and knowledge. Conduct needs assessments to identify training gaps and opportunities for improvement. Collaborate with department heads to ensure training aligns with business objectives. Monitor and evaluate the effectiveness of training programs and make recommendations for improvement. Maintain training records and prepare reports on training activities and outcomes. Support the Learning & Development Manager in planning and executing special projects and initiatives. Skills and Qualifications Bachelor's degree in Human Resources, Education, Business Administration, or a related field. 5-10 years of experience in Learning & Development or a related field. Strong knowledge of instructional design methodologies and learning theories. Proficiency in using Learning Management Systems (LMS) and e-learning tools. Excellent communication, presentation, and facilitation skills. Ability to analyze data and metrics to assess training effectiveness and ROI. Strong organizational skills and attention to detail. Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and other relevant software.

Job Role: Manage sales and distribution through the cross channel and open market channels Ensure unilateral growth by adding new DSAs / Branches Manage and grow the Direct Sales team and focus on increased Productivity Marketing and encashing catchment areas Meeting HNI clients and explaining various products related to Loan against property/HF Responsible for Builder relations and Builder Tie Ups to focus on Primary Markets Responsible for Project approvals of Builders Ensure additional revenue generation through cross sell Multi selling of Insurance, CASA , Credit Cards etc. Training Development of the DST Team and DSAs Liasoning with Internal teams for business like Credit, Legal, Technical, RCU Operations Responsible for end to end processing of the case and updating the status of the same to the customers. Ensuring Top Class service for Customers for better NPS Scores. Job Requirements: Qualification - Graduate / MBA

Description We are seeking an experienced HR Manager / HR Executive to join our dynamic team in India. The ideal candidate will have 2-3 years of experience in human resource management and will be responsible for managing various HR functions to support our organization's growth and development. Responsibilities Develop and implement HR strategies and initiatives aligned with the overall business strategy. Manage the recruitment and selection process to attract top talent. Support current and future business needs through the development, engagement, motivation, and preservation of human capital. Oversee and manage a performance appraisal system that drives high performance. Maintain pay plan and benefits program. Assess training needs to apply and monitor training programs. Ensure legal compliance throughout human resource management. Skills and Qualifications Bachelor's degree in Human Resources, Business Administration, or related field. Strong knowledge of HR practices, employment legislation, and regulations. Excellent communication and interpersonal skills. Proficient in HR software and Microsoft Office Suite. Ability to handle sensitive situations and maintain confidentiality. Strong organizational and time management skills.

Description We are seeking a highly experienced Safety Engineer to join our team in India. The ideal candidate will have a strong background in safety engineering, with proven experience in implementing safety protocols and conducting risk assessments. This role is critical in ensuring a safe working environment for our employees and compliance with safety regulations. Responsibilities Conduct safety audits and inspections of facilities and equipment. Develop and implement safety policies and procedures in compliance with legal requirements. Analyze safety data and incident reports to identify trends and areas for improvement. Provide training and resources to employees on safety practices and regulations. Collaborate with management to create a culture of safety within the organization. Investigate accidents and incidents to determine root causes and prevent future occurrences. Prepare and maintain safety documentation, including reports and compliance records. Skills and Qualifications Bachelor's degree in Engineering, Occupational Safety, Environmental Science, or a related field. 7-15 years of experience in safety engineering or a related field. Strong knowledge of safety regulations and standards (e.g., OSHA, ISO 45001). Experience in conducting risk assessments and hazard analysis. Proficient in using safety management software and tools. Excellent communication and interpersonal skills to effectively interact with all levels of staff. Strong analytical and problem-solving skills to identify safety issues and develop solutions.

What you will do The Senior Associate, External Workforce is responsible for managing Amgen s External Workforce Program in partnership with Master Service Providers (MSPs), ensuring adherence to internal policies and local labor and tax regulations. The role includes supporting the Vendor Management System (VMS) and driving initiatives to improve workforce operations and compliance. This individual will act as a key liaison between internal stakeholders and external partners, supporting global projects that enhance workforce engagement and program effectiveness. Key Responsibilities Include: Serve as a compliance gatekeeper for the External Workforce Policy. Oversee day-to-day MSP operations aligned with contract SLAs and KPIs. Partner with business units to understand temporary workforce needs and drive continuous improvement. Manage external worker visa processes (U. S. only). Coordinate onboarding and offboarding to ensure policy and legal compliance. Maintain accurate records of external workers using VMS (e. g. , Fieldglass) or HCM systems (e. g. , Workday). Support procurement and HR teams with vendor contracts, extensions, and invoicing. Act as a liaison between Amgen teams and workforce vendors. Monitor tenure, budget utilization, and worker classification compliance. Assist with audits, risk assessments, and compliance checks. Resolve time tracking, billing, and onboarding issues efficiently. Contribute to continuous improvement of the external workforce program. Workforce Coordination: Collaborate with managers to identify staffing needs and source appropriate talent. Support recruitment and onboarding to align workers with project goals. Maintain a central database of external workforce members. Contract Management: Assist in negotiating and drafting compliant contracts for external workers. Ensure timely and accurate payment aligned with contract terms. Compliance Documentation: Enforce compliance with company policies and labor regulations. Maintain records related to contracts, timesheets, and performance. Performance Monitoring: Conduct regular check-ins to assess performance and address concerns. Manage issues professionally and ensure alignment with company standards. Vendor Relationship Management: Maintain strong relationships with staffing agencies and vendors. Monitor performance and renegotiate terms as needed. Reporting Analytics: Generate reports on workforce usage, costs, and productivity. Analyze trends and recommend optimizations. Training Development: Coordinate training to ensure external workers meet organizational expectations. What we expect from you: Bachelor s degree in Human Resources, Business Administration, or related field (preferred). 2-4 years experience in HR, procurement, or contingent workforce management. Familiarity with VMS (Fieldglass) and HCM systems (Workday). Proficiency in Microsoft Office, especially Excel and Outlook. Strong organizational, communication, and multitasking skills. Ability to collaborate across cross-functional and global teams. High attention to detail with a focus on compliance and process improvement. Knowledge of labor regulations and contingent labor best practices is a plus. Experience in a matrixed or multinational organization is advantageous. What you can expect from us: At Amgen, while we focus on improving the lives of patients, we re equally committed to supporting the growth and well-being of our team. You can expect a competitive salary, a comprehensive Total Rewards plan including health and welfare benefits for you and eligible dependents financial savings programs, career development opportunities, and initiatives that support work-life balance. .

Description We are seeking an HR Manager to join our team in India. The ideal candidate will have 1-2 years of experience in human resources, with a strong understanding of HR practices and labor laws. This role involves managing various HR functions, including recruitment, employee relations, and compliance. Responsibilities Manage the recruitment process, including job postings, screening, and interviewing candidates. Develop and implement HR policies and procedures. Support employee onboarding and training programs. Maintain employee records and ensure compliance with labor laws. Handle employee relations and address any issues that arise. Assist in performance management processes and provide guidance to managers. Conduct employee engagement surveys and implement strategies to improve morale. Skills and Qualifications Bachelor's degree in Human Resources, Business Administration, or related field. Proficiency in HR software and tools (e.g., ATS, HRIS). Strong understanding of labor laws and regulations in India. Excellent communication and interpersonal skills. Ability to handle sensitive situations and maintain confidentiality. Strong organizational and time management skills. Problem-solving abilities and a proactive approach to challenges.

About this role: Wells Fargo is seeking a Senior Commercial Loan Servicing Specialist In this role, you will: Lead a variety of servicing activities for moderately complex commercial products, including coordinating all aspects to ensure customer resolution Evaluate and upload data into the systems of record to ensure compliance with all bank policies, procedures, and regulatory requirements Coordinate all aspects of resolving open customer service issues; interact with internal and external customers Serve as primary liaison and work collaboratively with Sales, Legal, Control and Risk, Technology, and various Operations and company teams as necessary to progress customer-focused needs Review and negotiate moderately complex loan servicing transactions, evaluate risks, and devise strategies to mitigate risks and identify procedural modifications Serve as an escalation point in the resolution of client issues Conduct quality reviews and monitor key performance metrics as related to efficiencies and effective processes Identify activities of the team to ensure conformity with established procedures Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals May lead projects, teams, or serve as a mentor for lower-level staff; may contribute to strategic initiatives Independently resolve moderately complex issues and lead team to meet deliverables while leveraging solid understanding of the function, policies, procedures, and compliance requirements Required Qualifications: 4+ years of Commercial Loan Servicing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Desired Qualifications: Experience in Commercial Loan Servicing, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Candidate should have minimum 7 years of overall Loan IQ experience with minimum 3+ years of SME level /Training Expertise. Should have knowledge of all loan life cycle events in Loan IQ. Should be aware of Loan IQ environments (Production and Lower Environment) and their functionalities. Able to perform and deliver complex tasks in all product areas in Loan IQ. Expert Level SQL skills to provide reporting and insights to leaders. Candidates with advanced knowledge in Loan IQ system architecture will be preferred. Training Development and Delivery: Desing and implement training programs tailored to various user levels, covering topics such as Loan documentation, Syndication loan functionality, processing and system functionality. Material Creation: Develop comprehensive training materials, including manuals and presentations to facilitate effective learning experiences. Performance Assessment: Evaluate the effectiveness of training programs through assessments and feedback, making necessary adjustments to improve outcomes. Ongoing support: Provides continuous support and guidance to users post training, addressing queries and ensuring the practical application of learned skills. Analytical skills to assess training effectiveness and implement improvements, Familiarity with Loan IQ platforms and instructional design principals. User Adoption and engagement: Provides onboarding training for new users or LOBS, ensuring they understand how to use Loan IQ from the start. Ensure users are engaged and encourage continuous learning through follow-up sessions and refresher courses. Should have trained at least the batch of 20 team members and delivered positive results post training. Candidate should have minimum 7 years of overall Loan IQ experience with minimum 3+ years of SME level /Training Expertise. Should have knowledge of all loan life cycle events in Loan IQ. Should be aware of Loan IQ environments (Production and Lower Environment) and their functionalities.

Overall work experience of 3 - 5 years as Digital Learning Coach. Should have provided support, guidance, and training to educators and learners to enhance their digital learning experiences. Should have excellent communication skills. Should have worked closely with various stakeholders to develop and implement effective digital learning strategies and ensured successful adoption of digital tools and platforms. Should have conducted training sessions and workshops for educators on effective use of digital learning tools and platforms. Should have developed and delivered professional development programs to enhance digital literacy and teaching skills. Should have created and maintained training materials, guides, and resources. Should have provided one-on-one coaching and mentoring to educators and learners. Should have offered ongoing support to troubleshoot issues and optimize the use of digital tools. Should have assisted in the integration of digital resources into curricula and lesson plans. Should have collaborated with educators to design and implement digital learning strategies and initiatives. Should have evaluated the effectiveness of digital learning programs and provided feedback for improvement. Should have monitored and assessed the impact of digital learning on student engagement and achievement. Should work closely with IT, administration, and other departments to ensure seamless integration of digital tools. Should participate in regular meetings to discuss progress, challenges, and opportunities. Should stay updated with the latest trends and best practices in digital learning and educational technology. Should Research and recommend new digital tools and resources to enhance learning experiences. Should foster a culture of continuous improvement and innovation in digital learning. Strong knowledge of digital learning tools, platforms, and educational technologies. Proven experience in digital learning, instructional coaching, or related roles.

Description We are seeking a motivated and detail-oriented HR and Administration professional to join our team in India. The ideal candidate will assist in various HR functions and ensure smooth administrative operations within the organization. Responsibilities Manage end-to-end recruitment processes including job postings, screening resumes, conducting interviews, and onboarding new hires. Maintain employee records and ensure compliance with labor laws and company policies. Assist in the development and implementation of HR policies and procedures. Support employee engagement initiatives and organizational development activities. Coordinate training and development programs for employees. Handle employee queries and resolve issues related to HR and administration. Manage office supplies and vendor relationships to ensure smooth operations. Skills and Qualifications Bachelor's degree in Human Resources, Business Administration, or related field. 1-2 years of experience in HR and administration roles is preferred. Strong knowledge of labor laws and HR best practices. Excellent communication and interpersonal skills. Proficiency in MS Office Suite (Word, Excel, PowerPoint) and HR software/tools. Ability to maintain confidentiality and handle sensitive information. Strong organizational skills and attention to detail.

Description We are seeking an experienced HR Officer to join our team in India. The ideal candidate will be responsible for managing various HR functions, including recruitment, onboarding, employee relations, and compliance with labor laws. Responsibilities Assist in recruitment processes by screening resumes and scheduling interviews Maintain employee records and manage HR databases Support the onboarding process for new hires Facilitate employee training and development programs Ensure compliance with labor laws and regulations Assist in the performance management process and employee evaluations Handle employee inquiries regarding HR policies and procedures Skills and Qualifications Bachelor's degree in Human Resources, Business Administration, or a related field 3-5 years of experience in an HR role Strong understanding of labor laws and regulations in India Proficiency in HR software and MS Office Suite Excellent communication and interpersonal skills Strong organizational and time management abilities Ability to handle sensitive information with confidentiality

Training Development and Management : Design and implement domain training programs tailored to organizational needs, ensuring effective delivery and measurable outcomes Domain : US Residential Mortgage Underwriting Needs Assessment : Partner with respective training leaders to assess domain training needs, identify process gaps, and propose solutions Program Evaluation : Analyse training program effectiveness using feedback, assessments, and performance data to drive improvements Content Creation : Develop and refine training materials, including manuals, e-learning modules, and interactive sessions Produce customized training resources, including manuals, case studies, simulations, and role-playing scenarios to equip employees with the tools they need to effectively upskill themselves in domain Stakeholder Engagement : Engage with senior management and key stakeholders to ensure alignment of training programs with business objectives Vendor Management : Engage with various vendors providing training to gauge and leverage niche domain expertise that may be required from time to time Process Improvement : Identify and integrate best practices into training programs to enhance process efficiency and effectiveness Reporting : Prepare and present detailed reports on training activities, outcomes, and areas for development Qualifications : Graduate / Undergraduate

Seeking a Team Leader or Assistant Manager - Process Training (US Residential Mortgage Underwriting) to lead and enhance our training initiatives within the given accounts In this role, you will oversee the development and execution of comprehensive domain training programs, designed to improve training efficiency and support process goals You will collaborate with various departments to ensure training programs align with business needs and drive continuous improvement Responsibilities : Training Development and Management : Design and implement domain training programs tailored to organizational needs, ensuring effective delivery and measurable outcomes Domain : US Residential Mortgage Underwriting Needs Assessment : Partner with respective training leaders to assess domain training needs, identify process gaps, and propose solutions Program Evaluation : Analyse training program effectiveness using feedback, assessments, and performance data to drive improvements Content Creation : Develop and refine training materials, including manuals, e-learning modules, and interactive sessions Produce customized training resources, including manuals, case studies, simulations, and role-playing scenarios, to equip employees with the tools they need to effectively upskill themselves in domain Stakeholder Engagement : Engage with senior management and key stakeholders to ensure alignment of training programs with business objectives Vendor Management : Engage with various vendors providing training to gauge and leverage niche domain expertise that may be required time to time Process Improvement : Identify and integrate best practices into training programs to enhance process efficiency and effectiveness Reporting : Prepare and present detailed reports on training activities, outcomes, and areas for development Qualifications : Project and Training Management Experience is a must Strong Domain: US Residential Mortgage Underwriting (entire value chain across originations) Good with Microsoft Office Strong with MIS reporting

Key Responsibilities: Training Needs Analysis: Identify skill and knowledge gaps across field staff, branch managers, and HO teams. Partner with business leaders to design focused learning interventions. Program Design & Development: Create modules on microfinance, credit analysis, customer service, compliance, and fintech tools. Use blended learning classroom, digital, and experiential formats. Delivery & Implementation: Conduct high-impact training sessions using interactive methods. Liaise with external trainers for specialized content. Compliance & Regulatory Training: Ensure timely training on RBI norms, AML policies, and ethical lending practices. Performance Tracking: Monitor training effectiveness through feedback, assessments, and business impact. Continuously enhance learning content based on results. Leadership Development: Drive programs to build next-gen leaders and strengthen the internal talent pipeline. If interested please send the updated cv on [HIDDEN TEXT].

Description Artech India is looking for Lead - Human Resource to join our dynamic team and embark on a rewarding career journey. The Human Resources is responsible for supporting the HR department in a variety of tasks, including but not limited to: Responsibilities Recruitment and staffing: assist in the sourcing, screening and interviewing of potential candidates. Onboarding and orientation: help with the orientation process for new hires and ensure they are properly trained and equipped to perform their jobs. Employee relations: handle employee complaints, grievances, and disciplinary actions in accordance with company policies. Benefits administration: assist with the administration of employee benefits, including health insurance, retirement plans, and paid time off. Compliance: ensure HR policies and practices comply with relevant laws and regulations. Performance management: assist with performance evaluations, goal setting, and career development plans for employees. Training and development: assist in the design and delivery of training programs to enhance employee skills and knowledge.The Assistant Manager of Human Resources should have a strong knowledge of HR best practices, They should also have excellent communication and interpersonal skills, as well as strong problem-solving and decision-making abilities. Skills and Qualifications Bachelor's degree in Human Resources, Business Administration, or related field. 2-6 years of experience in human resources or related field. Strong understanding of HR practices and employment legislation in India. Excellent communication and interpersonal skills. Proficient in HR software and Microsoft Office Suite. Ability to develop and implement HR strategies and initiatives that align with business objectives. Strong analytical and problem-solving skills.

Position Summary This role will require the person to understand the business/functional challenges and driving HR activities like employee engagement and relations, performance management, training development, retention, compensation etc. - The role holder will lead/facilitate the implementation of corporate HR initiatives/programs into the business to insure greater alignment with organization's HR policies and processes. Job Responsibilities Managing end to end HR deliverables for HR operations and Employee relations across entire employee life cycle. - Providing information and interpretation to employees regarding the Human resources policies, procedures, practices and decisions. - Liaison between management and employees by meeting employees on a regular basis, to resolve and manage questions, concerns, issues and escalations. - Resolve attitudinal, behavioral or disciplinary, ethical issues with respect to employees. - Counsel employees on performance/behaviour issues when required. - Make recommendations on initiatives and policies that are required for building a progressive and vibrant work culture. - Participate with teams to develop and implement guidelines and policies that support our business, culture, and organizational philosophy. - Work towards improving employee engagement for the teams. - Assisting in the implementation of the Strategic HR plan, projects, and initiatives to add value to both, the business and its employees - Conduct exit interviews and perform analysis of the same to identify issues/patterns and work towards resolving them. - Document skip/focus group discussions, employee feedback and provide periodic analysis with recommendations of the same to business. - Proactively Analyze issues/trends (such as attrition, disengagement, etc.), recommend strategies and take up end to end ownership to implement the desired change/outcome. Education Fellow Programme - Engineering Behavioural Competencies Customer focus Problem solving Learning on the fly Drive for result Technical Competencies Employee Engagement Exit Process RR

Description We are seeking an experienced HSE Trainer to join our team in India. The ideal candidate will have a strong background in health, safety, and environmental training, with the ability to develop and deliver engaging training programs that ensure compliance and promote a safe working environment. Responsibilities: Coordinate multiple HSE training events in a corporate environment. Deliver virtual and in-person HSE training sessions, requiring travel to client locations as needed. Conduct the full training cycle, including needs assessment, planning, content development, coordination, monitoring, and evaluation. Develop and deliver customized, bite-sized HSE courses. Adapt and improve existing training programs to enhance delivery and efficiency. Develop engaging training content and presentations. Proficient in using virtual training platforms like Zoom and MS Teams. Provide support for HSE audits (added advantage). Requirements: 3 to 4 years of experience in HSE training. Proficiency in English and Hindi is essential; knowledge of additional languages is a plus. Mandatory requirement is NEBOSH IGC and Bachelor of Engineering / NEBOSH International Diploma (IDip). Strong organizational and multitasking skills. Willingness to travel as required by client engagements.

Description We are seeking an experienced Executive Customer Service to join our dynamic team in India. The ideal candidate will have a strong background in customer service and a passion for helping customers resolve their issues. You will play a key role in ensuring customer satisfaction and enhancing the overall customer experience. Responsibilities Manage customer inquiries and provide effective solutions in a timely manner. Handle customer complaints and escalate issues when necessary to ensure customer satisfaction. Maintain detailed records of customer interactions and transactions. Collaborate with team members to improve customer service processes and enhance customer experience. Provide feedback on customer service trends and areas for improvement. Skills and Qualifications Bachelor's degree in Business Administration, Communications, or related field. 4-10 years of experience in customer service or related field. Strong verbal and written communication skills. Proficiency in customer service software and CRM systems. Excellent problem-solving skills and ability to think critically under pressure. Ability to work collaboratively in a team environment and handle multiple tasks effectively.

Training Design 1.Design training programs through moduled interventions to bridge the gap between the current and future skill sets inline with the business objectives. 2.Develop Structured training modules for new hires and exiting employees Training Development and Delivery 1.Create a high quality training material and deliver an engaging/effective training sessions tailored to the specific needs and learning styles of the audience. 2.Ensure compliance with regulatory training requirements. Improvement : 1.Evaluate the effectiveness of the training programs through pre and post training assessment,surveys and performance metrics to enhance training delivery and content. Collaboration 1.Collaboration with Value stram leaders and Subject matter experts to identify training needs and align training programs with business objectives. Digitalisation 1.Traning on the changes & refresh training on ESD, Quality issue , HSE , Change WI, 2.Work instruction changes - Istation - TQS 3.ECR changes - impact in Assocoiate WI 4.Conduct hands-on and theoretical training sessions 5.Provide on-the-job coaching and correct mistakes in real-time. Documentation 1.Document training sessions, attendance, and progress reports. 2.Address employee queries or challenges in skill development 3.Evaluate trainees performance through assessments or observations. 4.Update and refine training materials based on production feedback. 5.Conduct refresher training for employees who need improvement. Audit requirment 1. Review training effectiveness through feedback and performance data. 2. eLPC/ Process confirmation - How to do the Process confirmation 3. Conduct audits to check compliance with SOPs and safety protocols. 4. Generate and submit training reports to management. 5. Implement process improvement initiatives based on feedback Team leader training 1.Team leader training - PDCA. Production process, eLPC/ Process confirmation - How to do the Process confirmation Qualifications Overall 5-8 years of Manufacturing experience with Engineering or Diploma with 8-9 years of Manufacturing Experience t/o 2-3 years of experience in technical training area

Description We are seeking a dynamic Team Leader for our International Call Center Customer Support / IT Helpdesk team in India. The ideal candidate will have a proven track record in leading teams and a passion for delivering exceptional customer service. You will be responsible for managing a team of support agents, ensuring they are equipped to provide outstanding service to our global clientele. Responsibilities Lead and manage a team of customer support agents in a high-volume call center environment. Ensure team performance meets or exceeds KPIs and SLAs. Provide training, coaching, and mentorship to team members to enhance their skills and performance. Handle escalated customer issues and provide effective resolutions in a timely manner. Monitor call quality and provide feedback to agents to improve service delivery. Collaborate with other departments to ensure seamless service delivery and customer satisfaction. Prepare and present reports on team performance and customer feedback to management. Conduct regular team meetings to communicate updates, policies, and procedures. Skills and Qualifications 4-9 years of experience in customer support or IT helpdesk environments. Strong leadership and team management skills. Excellent communication and interpersonal skills. Proficiency in customer relationship management (CRM) software and ticketing systems. Ability to analyze data and generate reports for performance tracking. Strong problem-solving skills and ability to handle escalated issues effectively. Familiarity with IT support processes and troubleshooting techniques. Ability to work in a fast-paced environment and manage multiple priorities.

Job Description Spearheaded end-to-end recruitment and on boarding processes, ensuring a seamless and efficient integration of new hires into the organization. Accurately tracked and maintained employee attendance records, ensuring compliance with organizational policies and industry standards. Designed and delivered impactful training programs to enhance employee skills, performance, and professional growth. Provided employee support through counselling and conflict resolution, fostering a positive and productive work environment. Led the daily operations of the HR department, overseeing administrative functions and ensuring alignment with organizational goals. Conducted comprehensive HR audits and managed meticulous documentation to ensure compliance with legal and regulatory requirements. Orchestrated employee engagement events and conferences, promoting team cohesion and enhancing organizational culture. Developed and implemented innovative HR policies, ensuring alignment with industry best practices and legal compliance. Addressed workplace safety concerns, managed complaints, and ensured a secure, compliant, and harmonious work environment. Led exit interviews and managed the employee separation process, ensuring a smooth transition while gathering valuable feedback for continuous improvement.

Manage the creation and improvement of a catalogue of HealthHub rules and reports. Assess the effectiveness of the catalogue entries and select the best per platform to create starter packs to be adopted by new RSM projects. Manage the creation of a Digital Value Creation process involving main digital maintenance tools and applications such as HealthHub, TrainScanner, Track Tracer, Catenary Tracer and Advanced Maintenance Analytics Contribute to the creation of a training curriculum that will allow regional resources to fully utilise the main digital maintenance tools and deliver the full value associated. Deliver the above training to selected staff in each Region, according to the agreed roadmap. Priority should be given to MPCs, Fleet Support Centers, Regional Service Engineering, to leverage economies of scale. Assist the roll-out of the methodology by trained regional resources Help Management to quantify the benefits and EAC reduction achieved with on-going and completed deployments. Graduated from Engineering School, Master of Science or equivalent Experience of Rolling Stock products/subsystems Experience of Railway Maintenance needs and operational constraints Autonomous, motivated by challenges Detail-oriented, solution-driven True team player, supportive and keen to learn from others Comfortable with working with colleagues and project teams in different time zones Ability to propose and implement innovative maintenance solutions

Description We are seeking a highly skilled Process Trainer with 4-9 years of experience to join our team. The ideal candidate will be responsible for designing and delivering effective training programs that enhance employees understanding of processes, improve their skills, and increase overall productivity. The candidate should have a strong background in instructional design and a passion for developing others through innovative training solutions. Responsibilities Design and deliver training programs for new and existing employees to enhance process knowledge and skills. Conduct needs assessments and evaluate training effectiveness to ensure continuous improvement in training methodologies. Create training materials, including manuals, presentations, and e-learning modules, tailored to the specific needs of the organization. Facilitate workshops and training sessions, both in-person and virtually, to engage participants and enhance learning outcomes. Monitor and assess the performance of trainees, providing constructive feedback and coaching to improve skills and knowledge. Collaborate with subject matter experts and department heads to identify training gaps and develop targeted training solutions. Maintain accurate records of training activities and participant progress, generating reports for management as needed. Skills and Qualifications Bachelor's degree in Education, Human Resources, or a related field; a Master's degree is a plus. 4-9 years of experience in training and development, preferably in a process-oriented environment. Strong understanding of instructional design methodologies and adult learning principles. Proficiency in using Learning Management Systems (LMS) and e-learning software. Excellent communication and presentation skills, with the ability to engage and motivate learners. Strong analytical and problem-solving skills to assess training needs and outcomes. Experience in creating training materials and resources, with a keen eye for detail and quality. Ability to work collaboratively in a team environment and manage multiple training initiatives simultaneously.

Candidate should apply HRBP/BHR experience with English and South Regional Language proficiency only 1. To be the first level of Interface between HR & Operations for all HR related Initiatives and Query handling 2. Handle all queries, grievances and escalations from agents on the floor and ensure the same are resolved within committed timelines 3. Assist the L&D team in the co-ordination for JUMP / L&D initiatives 4. Assist IC team in carrying out employee engagement activities across floor 5. Support Operations in any Ad-hoc / calendarized engagement activity / R&R /etc. 6. Support HR Operations team in any compliance related activity 7. Provide HR Policy guidance and Interpretation to employees for resolution to queries on existing policies, salary, Mediclaim, insurance claims etc. 8. Support operations in conducting Regular Rewards & Recognition programs on floor 9. Co-ordinate with Training team to carry out induction program with new Joiners up to Grade II 10. Support supervisor in coordinating / execution of Induction program defined for new joining at TL & TM 11. Support / Guide operations in usage of CCMS tool for all process flows defined 1. Handle all queries, grievances and escalations from agents on the floor and ensure the same are resolved within committed timelines 2. Responsible for the roll-out and closure of Internal Job Posting (IJPs) on the floor within specific time-lines; Identifying tools of assessment/ selection in co-ordination with the OD team and implementing the same for IJP selection 3. Implementation of HR initiatives on the floor such as Early Life Intervention, HR Forums, PMS, Employee Satisfaction surveys, etc. 4. Ensure timely communication & completion of Appraisals for all teams on the floor; KRO and Appraisal Audits and Performance Awareness sessions conducted for all employees TL and above 5. Ensure Employee listening activities are planned, organized & conducted every quarter 6. Ensure closure of action planning jointly with Operations within timelines and prepare Communication pack reports for cascades to the floor. 7. Ensure Confirmation process is run efficiently in the process; meet up with all employees (E01/E02) on an EDP and effectively manage the process 8. Conduct regular refresher training on HR policies for both agents and Team Leaders to ensure clarity/awareness on HR policies and procedures 9. Own, Ideate and devise Engagement activities for the Floor 10. Organize and Conduct Employee Engagement initiatives like Fun at work activities, CSR, etc. 11. Conduct Exit Interviews for resigned employees (Grade II) and escalate issues, if any, arising of the interview. 12. Investigate and issue DAP (Disciplinary Action Plan) to employees found in violation of process/ company policies post appropriate approvals. 13. Maintain database and trackers for all BHR activities on a real time basis. 14. Ensure consistent and regular usage of BMS wrt all BHR activities on real time basis. 15. Ensure consistent usage of CCMS tool by employees across operations 16. Preparation of various BHR Reports within timelines 17. Highlight any anomalies / deviations noted within the process to Reporting Supervisor for necessary action 1. To be accessible when anyone a CSE/TL has any grievance that requires HR intervention. 2. Handle all queries, grievances and escalations from agents on the floor and ensure the same are resolved within committed timelines 3. Ensure adherence to disciplinary policies existing in the organization by employees on floor 4. Need based escalation of non-adherence to respective supervisors and operations stakeholders 5. Provide adequate support and guidance to employee in case of any medical requirements / emergencies in co-ordination with respective departments 1. Ensuring that engagement activities / listening sessions are carried out in a manner which does not impact Operations SLAs 2. Ensure clearance formalities for resigned employees are completed within committed timelines by operations. 3. Timely settlement of any advance taken from finance with regards to R&R / Fun @Work activities carried out 4. Timely issuance of Final Level CAP & Closure of Refer to BHR by operations to training team to ensure No Impact on business on account of non-performance of an individual. 5. Highlight any anomalies / deviations noted within the process to Reporting Supervisor for necessary action Domain /functional skills - Awareness of the TP Values and HR Policies - Knowledge of MS Office - Good Communication skills Critical competencies: - Delivers Customer Service - Engaging Communication - Builds Collaborative Relationships - Takes initiative to deliver team objectives - Maintains Composure - Prior HR experience preferred two years Kindly share your updated CVs and cover letter with your application

Role & responsibilities Support HRBP Managers : Assist HRBP Managers in implementing HR strategies and initiatives that align with business objectives. Employee Relations : Address employee concerns, mediate conflicts, and maintain a positive work environment. Talent Management : Support talent acquisition, development, and retention efforts to ensure the organization has the necessary talent. Data Analysis : Help analyze HR metrics and data to provide insights that inform decision-making and improve HR processes. Performance Management : Assist in the execution of performance management processes, including performance reviews and development plans. Policy Implementation : Ensure HR policies and procedures are consistently applied and adhered to within the organization. HR Projects : Participate in HR projects and initiatives, providing support and contributing to their success. Administrative Tasks : Handle various HR administrative tasks, including maintaining employee records and preparing HR reports.