150 Training Development Jobs - Page 2

Training Design 1.Design training programs through moduled interventions to bridge the gap between the current and future skill sets inline with the business objectives. 2.Develop Structured training modules for new hires and exiting employees Training Development and Delivery 1.Create a high quality training material and deliver an engaging/effective training sessions tailored to the specific needs and learning styles of the audience. 2.Ensure compliance with regulatory training requirements. Improvement : 1.Evaluate the effectiveness of the training programs through pre and post training assessment,surveys and performance metrics to enhance training delivery and content. Collaboration 1.Collaboration with Value stram leaders and Subject matter experts to identify training needs and align training programs with business objectives. Digitalisation 1.Traning on the changes & refresh training on ESD, Quality issue , HSE , Change WI, 2.Work instruction changes - Istation - TQS 3.ECR changes - impact in Assocoiate WI 4.Conduct hands-on and theoretical training sessions 5.Provide on-the-job coaching and correct mistakes in real-time. Documentation 1.Document training sessions, attendance, and progress reports. 2.Address employee queries or challenges in skill development 3.Evaluate trainees performance through assessments or observations. 4.Update and refine training materials based on production feedback. 5.Conduct refresher training for employees who need improvement. Audit requirment 1. Review training effectiveness through feedback and performance data. 2. eLPC/ Process confirmation - How to do the Process confirmation 3. Conduct audits to check compliance with SOPs and safety protocols. 4. Generate and submit training reports to management. 5. Implement process improvement initiatives based on feedback Team leader training 1.Team leader training - PDCA. Production process, eLPC/ Process confirmation - How to do the Process confirmation Qualifications Overall 5-8 years of Manufacturing experience with Engineering or Diploma with 8-9 years of Manufacturing Experience t/o 2-3 years of experience in technical training area

Description We are seeking a dynamic Team Leader for our International Call Center Customer Support / IT Helpdesk team in India. The ideal candidate will have a proven track record in leading teams and a passion for delivering exceptional customer service. You will be responsible for managing a team of support agents, ensuring they are equipped to provide outstanding service to our global clientele. Responsibilities Lead and manage a team of customer support agents in a high-volume call center environment. Ensure team performance meets or exceeds KPIs and SLAs. Provide training, coaching, and mentorship to team members to enhance their skills and performance. Handle escalated customer issues and provide effective resolutions in a timely manner. Monitor call quality and provide feedback to agents to improve service delivery. Collaborate with other departments to ensure seamless service delivery and customer satisfaction. Prepare and present reports on team performance and customer feedback to management. Conduct regular team meetings to communicate updates, policies, and procedures. Skills and Qualifications 4-9 years of experience in customer support or IT helpdesk environments. Strong leadership and team management skills. Excellent communication and interpersonal skills. Proficiency in customer relationship management (CRM) software and ticketing systems. Ability to analyze data and generate reports for performance tracking. Strong problem-solving skills and ability to handle escalated issues effectively. Familiarity with IT support processes and troubleshooting techniques. Ability to work in a fast-paced environment and manage multiple priorities.

Job Description Spearheaded end-to-end recruitment and on boarding processes, ensuring a seamless and efficient integration of new hires into the organization. Accurately tracked and maintained employee attendance records, ensuring compliance with organizational policies and industry standards. Designed and delivered impactful training programs to enhance employee skills, performance, and professional growth. Provided employee support through counselling and conflict resolution, fostering a positive and productive work environment. Led the daily operations of the HR department, overseeing administrative functions and ensuring alignment with organizational goals. Conducted comprehensive HR audits and managed meticulous documentation to ensure compliance with legal and regulatory requirements. Orchestrated employee engagement events and conferences, promoting team cohesion and enhancing organizational culture. Developed and implemented innovative HR policies, ensuring alignment with industry best practices and legal compliance. Addressed workplace safety concerns, managed complaints, and ensured a secure, compliant, and harmonious work environment. Led exit interviews and managed the employee separation process, ensuring a smooth transition while gathering valuable feedback for continuous improvement.

Manage the creation and improvement of a catalogue of HealthHub rules and reports. Assess the effectiveness of the catalogue entries and select the best per platform to create starter packs to be adopted by new RSM projects. Manage the creation of a Digital Value Creation process involving main digital maintenance tools and applications such as HealthHub, TrainScanner, Track Tracer, Catenary Tracer and Advanced Maintenance Analytics Contribute to the creation of a training curriculum that will allow regional resources to fully utilise the main digital maintenance tools and deliver the full value associated. Deliver the above training to selected staff in each Region, according to the agreed roadmap. Priority should be given to MPCs, Fleet Support Centers, Regional Service Engineering, to leverage economies of scale. Assist the roll-out of the methodology by trained regional resources Help Management to quantify the benefits and EAC reduction achieved with on-going and completed deployments. Graduated from Engineering School, Master of Science or equivalent Experience of Rolling Stock products/subsystems Experience of Railway Maintenance needs and operational constraints Autonomous, motivated by challenges Detail-oriented, solution-driven True team player, supportive and keen to learn from others Comfortable with working with colleagues and project teams in different time zones Ability to propose and implement innovative maintenance solutions

Description We are seeking a highly skilled Process Trainer with 4-9 years of experience to join our team. The ideal candidate will be responsible for designing and delivering effective training programs that enhance employees understanding of processes, improve their skills, and increase overall productivity. The candidate should have a strong background in instructional design and a passion for developing others through innovative training solutions. Responsibilities Design and deliver training programs for new and existing employees to enhance process knowledge and skills. Conduct needs assessments and evaluate training effectiveness to ensure continuous improvement in training methodologies. Create training materials, including manuals, presentations, and e-learning modules, tailored to the specific needs of the organization. Facilitate workshops and training sessions, both in-person and virtually, to engage participants and enhance learning outcomes. Monitor and assess the performance of trainees, providing constructive feedback and coaching to improve skills and knowledge. Collaborate with subject matter experts and department heads to identify training gaps and develop targeted training solutions. Maintain accurate records of training activities and participant progress, generating reports for management as needed. Skills and Qualifications Bachelor's degree in Education, Human Resources, or a related field; a Master's degree is a plus. 4-9 years of experience in training and development, preferably in a process-oriented environment. Strong understanding of instructional design methodologies and adult learning principles. Proficiency in using Learning Management Systems (LMS) and e-learning software. Excellent communication and presentation skills, with the ability to engage and motivate learners. Strong analytical and problem-solving skills to assess training needs and outcomes. Experience in creating training materials and resources, with a keen eye for detail and quality. Ability to work collaboratively in a team environment and manage multiple training initiatives simultaneously.

Candidate should apply HRBP/BHR experience with English and South Regional Language proficiency only 1. To be the first level of Interface between HR & Operations for all HR related Initiatives and Query handling 2. Handle all queries, grievances and escalations from agents on the floor and ensure the same are resolved within committed timelines 3. Assist the L&D team in the co-ordination for JUMP / L&D initiatives 4. Assist IC team in carrying out employee engagement activities across floor 5. Support Operations in any Ad-hoc / calendarized engagement activity / R&R /etc. 6. Support HR Operations team in any compliance related activity 7. Provide HR Policy guidance and Interpretation to employees for resolution to queries on existing policies, salary, Mediclaim, insurance claims etc. 8. Support operations in conducting Regular Rewards & Recognition programs on floor 9. Co-ordinate with Training team to carry out induction program with new Joiners up to Grade II 10. Support supervisor in coordinating / execution of Induction program defined for new joining at TL & TM 11. Support / Guide operations in usage of CCMS tool for all process flows defined 1. Handle all queries, grievances and escalations from agents on the floor and ensure the same are resolved within committed timelines 2. Responsible for the roll-out and closure of Internal Job Posting (IJPs) on the floor within specific time-lines; Identifying tools of assessment/ selection in co-ordination with the OD team and implementing the same for IJP selection 3. Implementation of HR initiatives on the floor such as Early Life Intervention, HR Forums, PMS, Employee Satisfaction surveys, etc. 4. Ensure timely communication & completion of Appraisals for all teams on the floor; KRO and Appraisal Audits and Performance Awareness sessions conducted for all employees TL and above 5. Ensure Employee listening activities are planned, organized & conducted every quarter 6. Ensure closure of action planning jointly with Operations within timelines and prepare Communication pack reports for cascades to the floor. 7. Ensure Confirmation process is run efficiently in the process; meet up with all employees (E01/E02) on an EDP and effectively manage the process 8. Conduct regular refresher training on HR policies for both agents and Team Leaders to ensure clarity/awareness on HR policies and procedures 9. Own, Ideate and devise Engagement activities for the Floor 10. Organize and Conduct Employee Engagement initiatives like Fun at work activities, CSR, etc. 11. Conduct Exit Interviews for resigned employees (Grade II) and escalate issues, if any, arising of the interview. 12. Investigate and issue DAP (Disciplinary Action Plan) to employees found in violation of process/ company policies post appropriate approvals. 13. Maintain database and trackers for all BHR activities on a real time basis. 14. Ensure consistent and regular usage of BMS wrt all BHR activities on real time basis. 15. Ensure consistent usage of CCMS tool by employees across operations 16. Preparation of various BHR Reports within timelines 17. Highlight any anomalies / deviations noted within the process to Reporting Supervisor for necessary action 1. To be accessible when anyone a CSE/TL has any grievance that requires HR intervention. 2. Handle all queries, grievances and escalations from agents on the floor and ensure the same are resolved within committed timelines 3. Ensure adherence to disciplinary policies existing in the organization by employees on floor 4. Need based escalation of non-adherence to respective supervisors and operations stakeholders 5. Provide adequate support and guidance to employee in case of any medical requirements / emergencies in co-ordination with respective departments 1. Ensuring that engagement activities / listening sessions are carried out in a manner which does not impact Operations SLAs 2. Ensure clearance formalities for resigned employees are completed within committed timelines by operations. 3. Timely settlement of any advance taken from finance with regards to R&R / Fun @Work activities carried out 4. Timely issuance of Final Level CAP & Closure of Refer to BHR by operations to training team to ensure No Impact on business on account of non-performance of an individual. 5. Highlight any anomalies / deviations noted within the process to Reporting Supervisor for necessary action Domain /functional skills - Awareness of the TP Values and HR Policies - Knowledge of MS Office - Good Communication skills Critical competencies: - Delivers Customer Service - Engaging Communication - Builds Collaborative Relationships - Takes initiative to deliver team objectives - Maintains Composure - Prior HR experience preferred two years Kindly share your updated CVs and cover letter with your application

Role & responsibilities Support HRBP Managers : Assist HRBP Managers in implementing HR strategies and initiatives that align with business objectives. Employee Relations : Address employee concerns, mediate conflicts, and maintain a positive work environment. Talent Management : Support talent acquisition, development, and retention efforts to ensure the organization has the necessary talent. Data Analysis : Help analyze HR metrics and data to provide insights that inform decision-making and improve HR processes. Performance Management : Assist in the execution of performance management processes, including performance reviews and development plans. Policy Implementation : Ensure HR policies and procedures are consistently applied and adhered to within the organization. HR Projects : Participate in HR projects and initiatives, providing support and contributing to their success. Administrative Tasks : Handle various HR administrative tasks, including maintaining employee records and preparing HR reports.

Role & responsibilities Strategic Business Partnership : Collaborate with business leaders to develop HR strategies that support business goals and drive organizational success. Organizational Development : Implement initiatives to improve organizational effectiveness, including change management, culture building, and employee engagement. Talent Management : Oversee talent acquisition, development, and retention strategies to ensure the organization has the right talent to meet its objectives. HR Functional Expertise : Provide expertise in areas such as performance management, compensation and benefits planning, and compliance with employment laws and regulations. Employee Relations : Address complex employee relations issues, mediate conflicts, and ensure a positive work environment. Executive Partnership : Act as a trusted advisor to senior leaders, providing insights and recommendations on HR-related matters. Data Analysis : Utilize HR analytics to make data-driven decisions that improve efficiency and guide strategic direction.

Job Description Responsible for network expansion of Bosch service partner-Automotive-Two-wheeler (BS2W) module in the specified territory. Technical understanding of Bosch Two-wheeler products and promote the consumption via BS2W workshops. Responsible for enrollment and adoption of BSP-App at the BS2W workshops. Drive all the value propositions at the workshop level. Deploy the service development policy and drive the key initiatives. Maintain the workshop quality and guidelines at the desired level. Initiate and implement sales campaigns at the BS2W workshops to increase customer footfalls. Willingness to do an extensive travel. Qualifications B.E/B. Tech from reputed Institutes, MBA/PGDBM would be an added advantage. 3 or more Years of Work Experience in automotive Aftermarket in the relevant field Knowledge and Experience of Sales Function and Concept selling. An Effective communicator with excellent relationship building & interpersonal skills, problem solving and organizational abilities. Knowledge of Excel / Word & other IT tools Ability to liaison between cross functional teams Ability to influence. Should possess Leadership skills. Ready to accept a Job transfer in any location suggested by the company.

Job Summary: We are looking for an experienced and detail-oriented HR Operations professional to manage and oversee the administration of employee benefits such as Mediclaim, Term Insurance, and Health Insurance. The ideal candidate will have a solid understanding of HR operations, particularly in the areas of employee health benefits, policy administration, and compliance. Key Responsibilities: Benefits Administration: Handle and manage employee Mediclaim, Term Insurance, and Health Insurance policies. Ensure timely enrollment, updates, and resolution of any claims issues. Policy Management: Administer the health benefits program, ensuring policies are aligned with company needs and statutory requirements. Oversee regular policy renewals and updates. Employee Support: Act as the point of contact for employees regarding health insurance benefits and term insurance queries. Provide assistance in resolving claims and benefit-related issues. Compliance & Documentation: Ensure compliance with legal and regulatory requirements pertaining to Mediclaim, Term Insurance, and Health Insurance. Maintain accurate records and documentation. Vendor Management: Coordinate with insurance providers, brokers, and third-party vendors to ensure seamless service delivery. Manage relationships with vendors to resolve issues promptly. Reporting & Analysis: Prepare regular reports related to claims, insurance renewals, and other benefits-related data. Analyze trends and provide insights to HR leadership for decision-making. Employee Awareness: Conduct information sessions or provide communication to employees on the available benefits and how they can avail of them. Onboarding & Offboarding: Ensure proper benefits enrollment and transitions during the onboarding and offboarding processes, including the deactivation of benefits for departing employees. Key Skills & Qualifications: Bachelor's degree in Human Resources, Business Administration, or a related field. 2-5 years of experience in HR Operations or Benefits Administration, preferably with a focus on Mediclaim, Term Insurance, and Health Insurance. Strong understanding of employee benefits policies and insurance processes. Knowledge of labor laws, compliance regulations, and insurance policies. Excellent communication and interpersonal skills, with the ability to resolve issues efficiently. Detail-oriented with excellent organizational and documentation skills. Proficiency in MS Office and HRMS software. Preferred Qualifications: Certifications related to HR, benefits administration, or insurance. Previous experience working with insurance vendors and managing policy renewals.

Role Objective: Drive awareness and adoption of the State Insurance Plan in assigned gram panchayats through community engagement, outreach events, and relationship-building. Key Responsibilities: Community Outreach: Conduct awareness sessions to educate residents on insurance benefits. Partner with local leaders, schools, and influencers to promote the plan. Enrolment Drives: Organize enrolment camps for direct sign-ups, achieving set coverage targets. Collaboration with Local Authorities: Work closely with panchayat officials, ASHA workers, and NGOs to expand reach and tailor initiatives to community needs. Training and Support: Train local representatives to assist with enrolment and resident inquiries. Provide post-enrolment support for claims and follow-ups. Data and Reporting: Maintain detailed records of activities and progress, submitting regular updates.

Role Objective: Drive awareness and adoption of the State Insurance Plan in assigned gram panchayats through community engagement, outreach events, and relationship-building. Key Responsibilities: Community Outreach: Conduct awareness sessions to educate residents on insurance benefits. Partner with local leaders, schools, and influencers to promote the plan. Enrolment Drives: Organize enrolment camps for direct sign-ups, achieving set coverage targets. Collaboration with Local Authorities: Work closely with panchayat officials, ASHA workers, and NGOs to expand reach and tailor initiatives to community needs. Training and Support: Train local representatives to assist with enrolment and resident inquiries. Provide post-enrolment support for claims and follow-ups. Data and Reporting: Maintain detailed records of activities and progress, submitting regular updates.

Role Objective: Drive awareness and adoption of the State Insurance Plan in assigned gram panchayats through community engagement, outreach events, and relationship-building. Key Responsibilities: Community Outreach: Conduct awareness sessions to educate residents on insurance benefits. Partner with local leaders, schools, and influencers to promote the plan. Enrolment Drives: Organize enrolment camps for direct sign-ups, achieving set coverage targets. Collaboration with Local Authorities: Work closely with panchayat officials, ASHA workers, and NGOs to expand reach and tailor initiatives to community needs. Training and Support: Train local representatives to assist with enrolment and resident inquiries. Provide post-enrolment support for claims and follow-ups. Data and Reporting: Maintain detailed records of activities and progress, submitting regular updates.

We are seeking an experienced Functional EHS Consultant to join our team in India. The ideal candidate will have a strong background in environmental health and safety, with proven experience in consulting roles. You will be responsible for helping our clients navigate complex EHS regulations and develop effective safety programs. Responsibilities Conduct EHS audits and assessments to ensure compliance with local and international regulations. Develop and implement EHS policies and procedures tailored to client needs. Provide technical guidance and support to clients on EHS matters. Train and educate staff on EHS practices and regulations. Analyze data and prepare reports on EHS performance and compliance. Collaborate with cross-functional teams to promote a culture of safety and environmental responsibility. Skills and Qualifications Bachelor's degree in Environmental Science, Occupational Health, Safety Engineering, or a related field. 7-12 years of experience in Environmental Health and Safety consulting or management. Strong knowledge of local and international EHS regulations and standards. Proficient in risk assessment and management techniques. Excellent communication and interpersonal skills for effective stakeholder engagement. Ability to analyze data and prepare comprehensive reports. Certifications such as NEBOSH, IOSH, or equivalent are preferred.

Seeking an Assistant Manager - Process Training (US Residential Mortgage Underwriting) to lead and enhance our training initiatives within the given accounts. In this role, you will oversee the development and execution of comprehensive domain training programs, designed to improve training efficiency and support process goals. You will collaborate with various departments to ensure training programs align with business needs and drive continuous improvement Training Development and Management: Design and implement domain training programs tailored to organizational needs, ensuring effective delivery and measurable outcomes. Domain: US Residential Mortgage Underwriting Needs Assessment: Partner with respective training leaders to assess domain training needs, identify process gaps, and propose solutions. Program Evaluation: Analyse training program effectiveness using feedback, assessments, and performance data to drive improvements. Content Creation: Develop and refine training materials, including manuals, e-learning modules, and interactive sessions. Produce customized training resources, including manuals, case studies, simulations, and role-playing scenarios, to equip employees with the tools they need to effectively upskill themselves in domain. Stakeholder Engagement: Engage with senior management and key stakeholders to ensure alignment of training programs with business objectives. Vendor Management: Engage with various vendors providing training to gauge and leverage niche domain expertise that may be required time to time Process Improvement: Identify and integrate best practices into training programs to enhance process efficiency and effectiveness. Reporting: Prepare and present detailed reports on training activities, outcomes, and areas for development.

Description We are seeking a skilled Business Continuity Specialist with a focus on the oil and gas sector to join our team in India. The ideal candidate will be responsible for developing, implementing, and maintaining business continuity plans to ensure the resilience of our operations in the face of potential disruptions. Responsibilities Develop and implement business continuity plans (BCP) specific to the oil and gas sector. Conduct risk assessments and business impact analyses to identify critical business functions. Coordinate with various departments to ensure compliance with BCP policies and procedures. Regularly test and update BCP plans to ensure effectiveness and relevance. Provide training and awareness programs to staff regarding business continuity and emergency preparedness. Act as a liaison between internal teams and external stakeholders during crisis situations. Skills and Qualifications Bachelor's degree in Business Administration, Risk Management, or a related field. 5-10 years of experience in business continuity planning, particularly in the oil and gas industry. Strong understanding of risk management frameworks and business impact analysis methodologies. Excellent communication and interpersonal skills to effectively collaborate with various stakeholders. Proficient in developing training materials and conducting training sessions for employees. Familiarity with relevant regulatory requirements and industry standards related to business continuity.

About this role: Wells Fargo is seeking a Senior Commercial Loan Servicing Specialist In this role, you will: Lead a variety of servicing activities for moderately complex commercial products, including coordinating all aspects to ensure customer resolution Evaluate and upload data into the systems of record to ensure compliance with all bank policies, procedures, and regulatory requirements Coordinate all aspects of resolving open customer service issues; interact with internal and external customers Serve as primary liaison and work collaboratively with Sales, Legal, Control and Risk, Technology, and various Operations and company teams as necessary to progress customer-focused needs Review and negotiate moderately complex loan servicing transactions, evaluate risks, and devise strategies to mitigate risks and identify procedural modifications Serve as an escalation point in the resolution of client issues Conduct quality reviews and monitor key performance metrics as related to efficiencies and effective processes Identify activities of the team to ensure conformity with established procedures Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals May lead projects, teams, or serve as a mentor for lower-level staff; may contribute to strategic initiatives Independently resolve moderately complex issues and lead team to meet deliverables while leveraging solid understanding of the function, policies, procedures, and compliance requirements Required Qualifications: 4+ years of Commercial Loan Servicing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Desired Qualifications: Experience in Commercial Loan Servicing, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Candidate should have minimum 7 years of overall Loan IQ experience with minimum 3+ years of SME level /Training Expertise. Should have knowledge of all loan life cycle events in Loan IQ. Should be aware of Loan IQ environments (Production and Lower Environment) and their functionalities. Able to perform and deliver complex tasks in all product areas in Loan IQ. Expert Level SQL skills to provide reporting and insights to leaders. Candidates with advanced knowledge in Loan IQ system architecture will be preferred. Training Development and Delivery: Desing and implement training programs tailored to various user levels, covering topics such as Loan documentation, Syndication loan functionality, processing and system functionality. Material Creation: Develop comprehensive training materials, including manuals and presentations to facilitate effective learning experiences. Performance Assessment: Evaluate the effectiveness of training programs through assessments and feedback, making necessary adjustments to improve outcomes. Ongoing support: Provides continuous support and guidance to users post training, addressing queries and ensuring the practical application of learned skills. Analytical skills to assess training effectiveness and implement improvements, Familiarity with Loan IQ platforms and instructional design principals. User Adoption and engagement: Provides onboarding training for new users or LOBS, ensuring they understand how to use Loan IQ from the start.Ensure users are engaged and encourage continuous learning through follow-up sessions and refresher courses.Should have trained at least the batch of 20 team members and delivered positive results post training. Candidate should have minimum 7 years of overall Loan IQ experience with minimum 3+ years of SME level /Training Expertise. Should have knowledge of all loan life cycle events in Loan IQ. Should be aware of Loan IQ environments (Production and Lower Environment) and their functionalities.

Description We are seeking an experienced HR Generalist to join our team in India. The ideal candidate will be responsible for managing various HR functions, including recruitment, employee relations, performance management, and compliance with labor laws. Responsibilities Manage end-to-end recruitment processes including sourcing, screening, interviewing, and onboarding new employees. Develop and implement HR policies and procedures in alignment with organizational goals. Administer employee benefits programs and ensure compliance with labor laws. Support employee relations by addressing grievances and resolving conflicts in a timely manner. Conduct training needs analysis and coordinate training sessions for employee development. Maintain employee records and prepare reports on HR metrics as needed. Assist in performance management processes and provide guidance to managers on employee development. Skills and Qualifications Bachelor's degree in Human Resources, Business Administration, or a related field. 5-8 years of experience in HR Generalist roles or similar positions. Strong knowledge of labor laws and regulations in India. Experience with HR software and tools (e.g., HRIS, ATS). Excellent communication and interpersonal skills. Strong problem-solving abilities and conflict resolution skills. Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint). Ability to handle sensitive information with confidentiality and integrity.

Prepare training content on financial products, financial planning, tax components, macroeconomics, customer query handling, FAQs by customers, about 1 Finance offering etc. Identifying the training needs of various roles and delivering training courses to employees across various levels within the organization Design and create training manuals, course materials, assessments Evaluate the employees progress and share feedback Maintain records of training activities and track employee progress Define the training strategies and schedules based on the organizational requirements Coordinate with external training providers for NISM, CWM, CFP certifications etc. to arrange specialized training when necessary Foster a positive learning environment and support a culture of continuous learning and development Strong coaching and problem-solving skills. Excellent communication, interpersonal, and feedback-sharing abilities. Passion for ensuring a positive member experience. Strong organizational and time management skills. Ability to lead and motivate others in a learning environment.

The Deputy Manager, Customer Care will play a crucial role in overseeing the customer service operations, ensuring customer satisfaction, and managing the customer care team effectively. This position requires a proactive approach to problem-solving and the ability to implement strategies that enhance service delivery. Responsibilities Assist in managing the customer care team to ensure high-quality service delivery. Develop and implement customer service policies and procedures. Monitor and evaluate customer interactions to improve service quality. Handle escalated customer complaints and provide solutions in a timely manner. Prepare reports on customer feedback and service performance metrics. Train and mentor team members to enhance their skills and performance. Collaborate with other departments to resolve customer issues effectively. Skills and Qualifications Bachelor's degree in Business Administration, Management, or a related field. 2-6 years of experience in customer service or customer care management. Strong interpersonal and communication skills, both verbal and written. Proficiency in customer service software and CRM systems. Ability to analyze data and generate reports to improve service metrics. Problem-solving skills with a strong customer-centric approach. Experience in training and developing team members. Familiarity with customer service best practices and industry trends.

Quality Control Documentation & Procedures: Create and update quality control documentation and procedures to ensure compliance and reflect industry best practices. Regularly review to keep protocols current. Lead Customer and IMS Audits: Conduct and manage customer and IMS audits, ensuring adherence to standards and promptly addressing any issues. Use audit feedback to drive continuous improvement. Real-Time Data Migration: Oversee the migration of electrical data and IV graphs to the cloud, ensuring accuracy and timeliness. Resolve any data migration issues swiftly to maintain system integrity. Calibration Module Availability: Ensure calibration modules are available and functioning properly through regular maintenance and calibration. Coordinate with teams to prevent production delays. Training and Development: Develop and deliver training on calibration and quality control, incorporating industry advancements to enhance staff skills and compliance. Promote continuous learning. Documentation and Reporting: Prepare and maintain reports on calibration and audit activities, ensuring timely and accurate documentation. Provide insights on performance metrics to support decision-making. Key Stakeholders - Internal: Calibration Team Quality Assurance Managers Maintenance Team Production Managers Key Stakeholders - External: Calibration Service Providers Certification Agencies Regulatory Bodies Suppliers

Description We are seeking a Plant HR professional with 2-4 years of experience to join our team in India. The ideal candidate will be responsible for managing various HR functions within the plant, ensuring a productive and compliant work environment. Responsibilities Manage recruitment and selection processes for plant operations. Facilitate employee onboarding and training programs. Ensure compliance with labor laws and company policies. Conduct employee performance evaluations and provide feedback. Assist in developing and implementing HR policies and procedures. Address employee grievances and promote a positive work environment. Coordinate with management on workforce planning and talent management. Monitor employee attendance and maintain HR records. Skills and Qualifications 2-4 years of experience in HR within a manufacturing or industrial setting. Strong knowledge of labor laws and regulations in India. Excellent communication and interpersonal skills. Proficiency in HR software and Microsoft Office Suite. Ability to handle sensitive information with confidentiality. Strong organizational skills and attention to detail. Problem-solving skills and the ability to work under pressure.

Conduct induction and on-the-job training for new recruits and existing teams Identify training needs and design training content accordingly Monitor post-training performance to ensure effectiveness Work closely with sales leadership to align training with business goals Drive key metrics like productivity, persistency, and activation through training interventions

WE HIRING JOB OPPORTUNITY HSE Supervisor PROFILE CANDIDATES FOR SINGAPORE COUNTRY [ PHONE : +91 62953 36397 / +91 95069 63753 ] JOB RESPONSIBILITIES Monitor and enforce compliance with health, safety, and environmental regulations and policies. Conduct regular safety audits and inspections to identify hazards and risks. Develop and implement safety training programs for employees and contractors. Investigate accidents and incidents to determine root causes and recommend corrective actions. Prepare and maintain safety reports, documentation, and statistics for management review. Coordinate emergency response drills and ensure readiness for any potential incidents. Collaborate with project teams to promote a culture of safety across all operations. JOB REQUIREMENTS Bachelor's degree in Occupational Health and Safety, Environmental Science, or related field. Knowledge of local and international health, safety, and environmental regulations. Strong communication and interpersonal skills to effectively engage with all levels of staff. Proficiency in conducting safety audits and risk assessments. Ability to develop and deliver training programs on safety procedures. Familiarity with incident investigation techniques and reporting. Certifications such as NEBOSH, IOSH, or equivalent are highly desirable. GET TO KNOW MORE INFORMATION ABOUT THIS SINGAPORE OPPORTUNITY ,WE LOOK FORWARD TO ASSISTING YOU +91 62953 36397 | +91 95069 63753

Roles & Responsibility: Ensure daily processing and delivery of teams SLAs/KPIs Monitoring and managing customer-specific SLA/KPI's with the aid of visual management and periodic or ad hoc reports Ensure timely and accurate management of customer-specific compliance portal platforms Ensure timely recommendation/quote submission and conversion to order. Ensure timely order processing through to delivery. Ensure daily processing and review of disputes to ensure timely resolution to aid cash flow and complete RRCA as necessary to avoid repeat occurrences. Proactive portfolio management ensuring timely contract additions and terminations, with periodic reviews against customers portfolio data. Ensure teams processes and procedures are always documented and are current. Induction, training, monitoring, and development of new joiners. Training and development of existing team. Regular 1:1 meetings and performance connection meetings with team members to review performance against key metrics, training needs, performance improvement plans where required, employee well-being, and career development. Manage first-level escalations from the business. Continuously identify opportunities for improvement in the key processes in the team.