Training Delivery Manager

Join the Google Operations Center team and become part of a culture that is dedicated to continuous improvement and collaboration. As a Training Manager, you will play a crucial role in ensuring that our technical workforce is equipped with the necessary skills and knowledge to excel in their roles and contribute to the success of GOC. You will work closely with technical leadership, develop effective learning experiences, and advocate for ongoing technical development within the organization. Your responsibilities will include conducting needs assessments to identify technical skill gaps, developing a comprehensive training strategy aligned with business objectives, overseeing the design and maintenance of technical training curricula, collaborating with stakeholders to ensure training meets business needs, staying updated on industry trends, managing training delivery, recruiting and managing internal trainers or external training providers, communicating training schedules and requirements to employees, providing regular updates to leadership on training progress, outcomes, and challenges, and managing relationships with external training vendors. To qualify for this role, you should have a minimum of 10-12 years of experience in a tech program management role across diverse tech stacks, understanding of software development methodologies, cloud platforms, data engineering, CRM systems, cybersecurity, and AI use cases, knowledge of enterprise integration, and experience in at least one core technical domain. A Master's or Bachelor's degree in a relevant field, experience in curriculum development, knowledge of various training methodologies, familiarity with Learning Management Systems, and understanding of adult learning theories are preferred qualifications. As part of our team, you will receive competitive wages, comprehensive healthcare coverage, family support benefits, free meals and snacks for onsite employees, and other perks. Your interest in this opportunity is appreciated, and our recruitment team will reach out to you if your profile matches the role. If you do not hear from us within 2-3 weeks, please consider your application unsuccessful. For any inquiries, feel free to contact us at goc-candidate-global@googleoperationscenter.com.,