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2.0 - 5.0 years
2 - 4 Lacs
Thanjavur, Thiruvarur
Work from Office
Role & responsibilities Strong knowledge and exposure of MFI procedures and policies. Ensure that employees are trained in the required skills to complete their work tasks both efficiently and effectively, which will further lead to achieving business objectives. Conduct Orientation & Functional Induction training and certification of candidates during induction period. Schedule periodic training sessions for employees in respective States. Schedule periodic training sessions for employees in respective States. Conduct virtual/physical training for employees in SFO, CRE and RO roles. Monitor training material and Business updates to make amendments to the manual to ensure they are effective and up to date. Ensure that the Field team is updated with the required skills to deal with client interactions on a daily basis. Ensure that the Field team is updated with the required skills for addressing client grievances and concerns. Ensure employee effective learnings through periodic interventions and assessments. Responsible for the upkeep of training centres and guest house Preferred candidate profile Ability to analyze data and to prepare accurate reports in a timely manner. Open to travel in rural interiors, roughly 8-10 days a month. Strong skill of making MIS Reports (MS Excel) and power point presentations Branch Managers and Area Managers from MFI industry are also preferred for this role
Posted 6 days ago
1.0 - 6.0 years
2 - 5 Lacs
Noida
Work from Office
Croma Campus is looking for Trainer to join our dynamic team and embark on a rewarding career journey Identifying training needs: Assessment of employee skills and knowledge gaps to determine the type of training required Designing training programs: Creating customized training programs that meet the specific needs of the organization and its employees Delivering training sessions: Leading classroom-based or online training sessions, using a variety of teaching methods to engage participants and enhance learning Evaluating training effectiveness: Monitoring and evaluating the impact of training programs on employee performance and business outcomes Keeping up to date with industry developments: Staying informed of new trends and developments in the training field to ensure the organization's training programs remain relevant and effective
Posted 6 days ago
3.0 - 7.0 years
2 - 6 Lacs
Surat
Work from Office
Job Title: Corporate Trainer Function: L&D Reporting To: HR Head Base Location: Surat Work Mode: Office & Field work Education: Bachelor's degree in Electronics, Engineering, or any technical discipline (preferred) Experience (in years): 3-5 years of experience in corporate training Notice Period: Immediate No. of Vacancy: 01 Role Overview The Corporate Trainer will be responsible for designing and delivering technical product training and soft skills development programs for all levels of employees from onboarding new joinees to upskilling existing team members. This role is critical in driving performance, product knowledge, and service excellence across departments like Sales, Installation, Support, and Admin. Role Description: Conduct structured product training sessions on home automation systems (controllers, switches, sensors, apps, voice assistants, etc.) Deliver in-depth hands-on training on installation, configuration, and troubleshooting. Explain use cases, product differentiation, and integration with third-party platforms (e.g., Alexa, Google Home). Train employees on the latest upgrades or new product launches. Create scenario-based modules for customer service and tech support teams. Facilitate interactive sessions on Communication & Email Etiquette, Customer Interaction & Complaint Handling, Team Collaboration, Sales Pitch & Objection Handling, Time Management & Personal Effectiveness. Run group activities, role plays, and real-world simulations to drive behavioral change. Design engaging training materials including PPTs, manuals, cheat sheets, product flow charts, and video tutorials. Maintain a centralised library of technical and behavioral training content. Collaborate with technical and product teams for accurate training input. Prepare monthly training calendars and coordinate with department heads for scheduling. Maintain training records, attendance, and feedback forms. Track training effectiveness using assessments, quizzes, and practical evaluations. Submit regular reports and improvement recommendations to HR and leadership. Cross-Department Collaboration - Work closely with Product Team, Service, R&D, HR, & Sales & Support team for training needs. Skills: Public speaking and presentation skills Conducting engaging classroom and virtual training sessions Soft Skills Coaching Designing PPTs, manuals, handouts, and video scripts Creating assessments, case studies, and quizzes Audience Engagement Assessment & Feedback Collaboration Tech Proficiency Knowledge: Home Automation Products Product Workflow & Integration Customer Journey & Experience Employee Learning Needs Corporate Culture & SOPs Adult Learning Principles Attitude: Proactiveness Empathy & Patience Positive Outlook Accountability Adaptability Professionalism Growth Mindset Collaboration-Oriented Cultural Sensitivity
Posted 6 days ago
3.0 - 7.0 years
2 - 6 Lacs
Surat
Work from Office
Job Title: Corporate Trainer Technical & Soft Skills Function: L&D Reporting To: HR Head Base Location: Surat Work Mode: Office & Field work Education: Bachelor's degree in Electronics, Engineering, or any technical discipline (preferred) Experience (in years): 3-5 years of experience in corporate training Notice Period: Immediate No. of Vacancy: 01 Role Overview The Corporate Trainer will be responsible for designing and delivering technical product training and soft skills development programs for all levels of employees from onboarding new joinees to upskilling existing team members. This role is critical in driving performance, product knowledge, and service excellence across departments like Sales, Installation, Support, and Admin. Role Description: Conduct structured product training sessions on home automation systems including controllers, switches, sensors, mobile apps, and voice assistants (e.g., Alexa, Google Home). Deliver hands-on training on installation, configuration, troubleshooting, and safety practices. Explain real-world use cases, product differentiation, and integration with third-party platforms. Train employees on new product launches, firmware updates, and technical enhancements. Develop scenario-based learning modules tailored for customer service and technical support teams. Facilitate interactive soft skills sessions covering Communication, Email Etiquette, Customer Interaction, Complaint Handling, Team Collaboration, Sales Pitching, Objection Handling, Time Management, and Personal Effectiveness. Conduct role plays, group activities, and live simulations to encourage behavioral development and engagement. Design engaging training materials such as presentations, manuals, quick reference guides, flowcharts, and video tutorials. Maintain and update a centralized repository of technical and behavioral training resources. Upload and manage training content on the Learning Management System (LMS), ensuring easy access and structured module progression. Track learner progress, completion rates, and assessment scores via the LMS dashboard. Generate periodic LMS reports to evaluate training participation, engagement, and learning outcomes. Troubleshoot user issues related to the LMS and coordinate with IT/support teams for resolution. Collaborate closely with technical, product, and R&D teams to ensure content accuracy and relevance. Create monthly training calendars in coordination with department heads to align with operational needs. Maintain accurate training records including attendance, assessments, and feedback forms. Evaluate training effectiveness through quizzes, hands-on tests, and post-training feedback. Prepare and submit regular reports on training outcomes along with actionable improvement suggestions. Work cross-functionally with Product, Service, R&D, Sales, Support, and HR teams to assess training requirements and drive continuous improvement. Skills: Public speaking and presentation Classroom and virtual training delivery Soft skills facilitation Instructional design (PPTs, manuals, scripts) Assessment creation (quizzes, case studies) Audience engagement techniques Feedback and coaching Cross-functional collaboration Digital tools and LMS proficiency Knowledge: Home automation and smart products Product lifecycle and third-party integration Customer journey and end-user use cases Employee learning styles and training needs Organizational SOPs and internal processes Adult learning principles and models Attitude: Proactiveness Empathy and patience Positive outlook Accountability Adaptability Professionalism Growth mindset Team collaboration Cultural sensitivity
Posted 6 days ago
7.0 - 10.0 years
7 - 10 Lacs
Gurugram
Work from Office
Coordination with PAN India Centers for completion of the pendency in Operations for all related reports. Responsible for putting students in the batches after Admission • To ensure excellent quality of Training Delivery • To ensure student development activities regularly at the centres • To ensure high level of student satisfaction and development • Ensuring the timely certification of the students • Controlling Training slippage & leakage at all levels. • Faculty Management & Rostering of PAN India. • Ensuring excellent training infrastructure at the centers. Roles and Responsibilities Coordination with PAN India Centers for completion of the pendency in Operations for all related reports. Responsible for putting students in the batches after Admission • To ensure excellent quality of Training Delivery • To ensure student development activities regularly at the centres • To ensure high level of student satisfaction and development • Ensuring the timely certification of the students • Controlling Training slippage & leakage at all levels. • Faculty Management & Rostering of PAN India. • Ensuring excellent training infrastructure at the centers.
Posted 6 days ago
1.0 - 6.0 years
4 - 6 Lacs
Gurugram
Work from Office
Job Description Process Trainer - Insurance Location Mumbai (West Malad) - Malayalam 6 Days Working Job Responsibilities Identifying the training needs across levels & conducting Refresher Training for the employees to improve productivity. Coordinate training schedule, set up, creation of training materials and follow-up. Training new employees in areas including sales training, product knowledge, customer communications and internal systems. Responsible for providing the product knowledge on Health Insurance to all new joiners. Delivering product training (including selling skills, soft skills, objection handling) to Associate Sales Consultants, Team Leaders and Asst. Sales Managers Assist in delivery of on-going training programs Evaluate training and report on trainees Reviewing trainings performances and preparing participants score sheets Arrange for follow-up training, or report following training sessions Timely & constructive feedback and counselling of the trainees Maintain detailed records of workshops conducted, participant lists, feedback, follow up activities etc Desired Skills: Required from a training background Proficiency in employee development to assist employees in meeting the Performance Targets through Hiring, Coaching & Mentoring. Ability to calibrate employee performance to the Performance Targets through monitoring and Coaching Ability to communicate and resolve issues that affect Performance Criteria Ability to handle escalations from employees Ability to escalate issues to their supervisor or other internal departments Demonstrated language fluency in English Candidate should be comfortable working from office 6days - Gurugram - Plot 119 Policybazaar Corporate Office Sector 44, Gurugram
Posted 6 days ago
10.0 - 20.0 years
3 - 8 Lacs
Pune, Bengaluru, Mumbai (All Areas)
Hybrid
We are actively looking for SAP BW Trainer who can deliver corp. training . Mode : Online /Offline Training Type : Corporate training If you are skilled in training delivery apply now share resume at hr@skils.in Share with who might be interested.
Posted 6 days ago
10.0 - 20.0 years
1 - 6 Lacs
Pune, Bengaluru, Mumbai (All Areas)
Hybrid
We are actively looking for SAP CO Trainer who can deliver corp. training . Mode : Online /Offline Training Type : Corporate training If you are skilled in training delivery apply now share resume at hr@skils.in Share with who might be interested.
Posted 6 days ago
4.0 - 8.0 years
3 - 7 Lacs
Bengaluru
Work from Office
ROLE PURPOSE & OBJECTIVE Should devise an overall or individualized training and development plan, strategize, oversee its implementation and assess outcomes. Identify training and developmental needs and drive suitable training initiatives, propose solutions and enhance process and project development. Engage with all necessary stake holders and cross functional teams to meet and establish training requirements. Enhance employees skills, performance, productivity and quality of work. Deliver training needs at the Phone banking unit Conducts training classes, which include content about the job, the Company, and different client programs Facilitates new hire training using the provided curriculum to Phone Banking Officers Facilitates continuing trainings to existing Phone Banking Officers for new products and services Identify training and developmental needs and drive suitable training initiatives, propose solutions and enhance process Coordinate and collaborate with all stakeholders to seek inputs of products & Process KEY DUTIES & RESPONSIBILITIES OF THE ROLE Business/ Financials Ensure all trainings are done as defined within timelines Ensure Training SLA and certifications are Met Handle NHT and provide support as required Responsible for New joiners performance Manage New joiners attrition Update and manage training content Conduct call calibrations with External and internal stakeholders Conduct call listening activities Identify training and developmental needs and drive suitable training initiatives Enhance employees’ skills, performance, productivity and quality of work Customer (Both Internal & External) Ensure trainees are handling calls & providing 100% accurate resolution on calls Query and doubt handling Escalation handling Provide customer service personnel with guidance in handling difficult or complex issues or problems so they can be resolved effectively and efficiently Provide guidance on how to escalate complaints / disputes within the organization Internal Process Publish Training calendar and other reports as defined within timelines Ensure adherence to process and audit requirements Coaching and feedback sessions for Trainees and existing staffs Maintain schedule adherence of trainees Manage NHT Attrition Innovation & Learning Identify training gaps and ensure team members are up to date with products and procedure Coordinating with business teams to get the latest feedback and updates Ensure adherence to training man-days/ mandatory training programs for self and self Continuously update skills by participating in professional trainings, attend courses as instructed by management and be willing to contribute acquired knowledge to the development of the bank
Posted 6 days ago
5.0 - 8.0 years
8 - 10 Lacs
Gurugram
Work from Office
To design, digitize, and deliver engaging, high-impact learning experiences using modern content formats and digital tools that drive capability building across 700+ retail fashion stores and corporate functions.
Posted 6 days ago
2.0 - 4.0 years
2 - 3 Lacs
Hyderabad
Work from Office
Society for Economic Development is looking for Training Coordinator to join our dynamic team and embark on a rewarding career journey Identifying training needs and developing training plans and schedules Coordinating with trainers and subject matter experts to develop training materials Scheduling training sessions and communicating training details to participants Monitoring training progress and evaluating training effectiveness Providing feedback to trainers and participants to ensure continuous improvement Maintaining training records and ensuring compliance with training requirements Developing and maintaining training budgets Managing training logistics, including facilities, equipment, and materials Excellent communication and interpersonal skills
Posted 6 days ago
6.0 - 10.0 years
5 - 8 Lacs
Kolar, Chikkaballapura, Bengaluru
Work from Office
Degree/Diploma/Certification in Food Technology, Food Processing, Agricultural Sciences, Home Science, or related disciplines from reputed institutes such as CFTRI, IIFPT, ICAR institutions, or other recognized polytechnics or universities with 2-3 years of experience Or 5-10 years of Experience in Skill development Entrepreneurship training for youth/woman empowerment in reputed institutes Languages: Kannada, Telugu, English, Hindi Roles and Responsibilities / Duties (Detailed) Prior experience in food processing training and/or value-added food product development is mandatory. Manage the centre ensuring delivery of high-quality training programs, operational excellence, and profitability. Supervise and guide the centre team to ensure smooth daily functioning and learner satisfaction. Ensure compliance with all relevant legal, statutory, and institutional norms. Oversee overall performance and develop internal processes to improve training delivery, learner outcomes, and centre efficiency. Implement monitoring mechanisms for tracking trainee performance, course effectiveness, and operational feedback. Coordinate with other departments and stakeholders for integrated program delivery. Prepare and submit timely reports (monthly or as required) on training, placement, and centre activities. Maintain accurate documentation and training records. Ensure optimal utilization of resources within allocated budget. Uphold organizational policies, processes, and code of conduct. Foster a collaborative and professional environment within the organization. EDII takes pride in its top-quality product portfolio, the details of which are available on its website www.ediindia.org. Candidates are advised to go through it. Selected candidates must be prepared to work in one or more programmes/activities, depending on the requirements of the institute. EDII reserves the right to accept or reject any/all application(s) without assigning any reason(s) thereof.
Posted 6 days ago
1.0 - 3.0 years
3 - 7 Lacs
Hyderabad
Work from Office
We are an early stage B2B GenAI startup based out of Hyderabad (IIT/IIM founding team). We are post-PMF and growing very fast. The team is 50+ people strong at the moment and we are hiring for many positions. Superb growth and learning opportunities. More on the company as you go along the hiring process. Roles & Responsibilities: Deliver training sessions, workshops, and learning events in both virtual and in-person formats. Employ engaging facilitation techniques to enhance participant understanding and retention of the material. Adapt training approaches based on audience needs and feedback to maximise engagement and effectiveness. Conduct research to gather relevant and credible resources (articles, case studies, videos) aligned with training objectives. Requirements: Previous experience as Soft Skills trainer (Good to have) Work experience of 1-3 years across training domains Ability to thrive in a fast-paced start-up environment, and adapt to changing priorities. Excellent communication, organisational, and problem-solving skills. Verbal and written clarity, with the ability to explain concepts effectively to a wide range of learners. Benefits: Opportunity to work on cutting-edge technology projects. Collaborative and inclusive work environment. Career growth and professional development opportunities. A culture that values innovation and creativity.
Posted 6 days ago
6.0 - 10.0 years
7 - 10 Lacs
Anantapur
Work from Office
We are looking for a dynamic and enthusiastic Sr. Executive / Asst. Manager Training & Development to join our HR team. The ideal candidate will be responsible for planning, coordinating, and executing employee development programs that enhance productivity, performance, and engagement across the organization. Role & responsibilities 1. Good knowledge in organising Training & Development 2. Expert in Designing and implementing learning strategies 3. Managing training programs 4. Excellent verbal and written communication skills, Strong presentation skills. 5. Works effectively as a team member with other members of management and the HR staff. 6. Adept with a variety of multimedia training platforms and methods. 7. Proficient in Microsoft Office Preferred candidate profile MBA or Related field Proficiency in MS Office and training assessment tools Strong communication, presentation, and stakeholder management skills Energetic, creative, and passionate about employee development
Posted 6 days ago
7.0 - 10.0 years
7 - 10 Lacs
Madurai, Tamil Nadu, India
On-site
Helps drive company values and philosophy and ensures all training and development activities are strategically linked to the organization s mission and vision. Works with property leadership team to identify and address employee and organizational development needs. The position is responsible for ensuring effective training is in place to enable the achievement of desired business results. Training programs focus on a variety of topics, including product knowledge, company philosophy, and customer service and leadership skills. Conducts needs assessments, designs and develops training programs and facilitates the delivery of both custom and corporate training programs. Measures the effectiveness of training to ensure a return on investment. 2-year degree from an accredited university in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the human resources or related professional area; certified trainer. OR 4-year bachelors degree in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; certified trainer; no work experience required. Administering Employee Training Program Promotes and informs employees about all training programs. Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations. Helps employees identify specific behaviors that will contribute to service excellence. Ensures employees receive on-going training to understand guest expectations. Uses effective training methods to ensure employees have a good understanding of guest satisfaction and can demonstrate guest satisfaction skills. Meets with training cadre on a regular basis to support training efforts. Observes service behaviors of employees and provides feedback to individuals and/or managers. Evaluating Training Programs Effectiveness Monitors enrollment and attendance at training classes. Meets regularly with participants to assess progress and address concerns. Partners with operational leaders to assess if employees demonstrate effective technical and leadership skills. Reviews comment cards, guest satisfaction results and other data to identify areas of improvement. Measures transfer of learning from training courses to the operation. Ensures adult learning principles are incorporated into training programs. Developing Training Program Plans and Budgets Ensures all training and development activities (department specific and general property training) are strategically linked to the organization s mission and vision. Identifies performance gaps and works with managers to develop and implement appropriate training to improve performance. Makes any necessary adjustments to training methodology and/or re-trains as appropriate. Aligns current training and development programs to effectively impact key business indicators. Establishes guidelines so employees understand expectations and parameters. Develops specific training to improve service performance. Drives brand values and philosophy in all training and development activities. Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement. Managing Training Budgets Participates in the development of the Training budget as required. Manages budget in alignment with Human Resources and property financial goals. Manages department controllable expenses to achieve or exceed budgeted goals. Utilizes P-card if appropriate to control and monitor departmental expenditures.
Posted 6 days ago
2.0 - 7.0 years
6 - 8 Lacs
Kolkata, Bengaluru
Work from Office
Send resume: Raveena@wissenpro.com | Call: 70320 46318 Job Description Communication Trainer Roles Locations: Bangalore, Roles Available: Communication Trainer Senior Process Trainer Key Requirements: Experience: 2+ years (1+ year as a Trainer) Industry: International / Domestic Voice / Chat / Email Process Skills: Excellent communication skills, voice & accent training, process training Work Schedule: 24/7 shifts Joining: Immediate to 30 days notice period Additional Benefits: One-way cab facility (for applicable locations)
Posted 6 days ago
2.0 - 7.0 years
5 - 6 Lacs
Kolkata, Bengaluru
Work from Office
Leading BPO in Kolkata and Bangalore Hiring for Process Trainer International Voice Process(Mandatory) Require minimum 1year experience as Process Trainer in International BPO Immediate joiners/lesser notice period is prefered(NOTICE BUY OUT OPTION IS AVAILABLE) CTC UPTO 6LPA Shifts 24*7 5 Days Working Role and key responsibilities: Responsible for day-to-day functional direction of agents within the program training classroom environment, including student progress monitoring for the duration of training, providing coaching and developmental feedback and readiness recommendations. Utilize effective presentation and facilitation skills including creative training techniques and adult/accelerated learning techniques using a variety of training delivery modalities in a classroom environment. Prepare and present training materials through classroom learning, hands on demonstrations, and supporting activities. Accountable for achieving individual training performance metrics. Support and partner with Operations to transition agents from training to production environment, ensuring competency levels meet business standards Maintain relevant product knowledge for each account by taking calls, attending client and cross functional meetings (as needed), and side by side observations. Ensure effective, consistent communication with managers, peers, and other resource groups, including day-to-day informal interaction with clients. Measure the effectiveness of training programs using various feedback methods focus groups, interviews, and surveys that will lead to enhancement of training resources and programs based on results of evaluation. Recommend curriculum modifications to Training Manager/Supervisor on the basis of internal customer feedback and/or Training Needs Analysis .Participate and contribute to continuous learning culture by maintaining engagement on change management product and services releases, policies, processes, and procedures. Key Skills and Knowledge: Proven experience in training methodologies and soft skills (communication skills, critical thinking, time management, team building, etc.) Strong communication skills, both written and verbal Proficient in Microsoft Office Demonstrated ability to multi-task, prioritize, and meet timelines of deliverable. Self-starter, sense of urgency, and works well under pressure. Strong attention to detail Sense of professionalism and ability to develop good relationships. Interested candidates can call at 8467054123 or mail their cv at simmi@hiresquad.in
Posted 1 week ago
3.0 - 6.0 years
3 - 8 Lacs
Chennai
Work from Office
Roles and Responsibilities Conduct Training Needs Analysis (TNA) to identify skill gaps and develop training programs accordingly. Creating and designing training materials, including presentations, exercises, and online resources. Facilitating training sessions, both in-person and online, using various methodologies. Managing the onboarding process for new employees, ensuring they understand company policies, culture, and job expectations. Assessing the effectiveness of training programs through feedback, performance assessments, and other metrics. Develop comprehensive training content for sales teams to enhance their performance. Coordinate with stakeholders to ensure effective implementation of training initiatives. Monitor trainee progress and provide feedback to improve overall learning outcomes.
Posted 1 week ago
3.0 - 8.0 years
3 - 6 Lacs
Kolkata, Mumbai, Pune
Work from Office
Must have Min 1+yrs exp as Process Trainer from International Voice Process BPO. Process Trainer on papers from International Voice process. Must know TNA TNI Training Metrics US Shifts Fluent English Call 8447780697 send CV monu@creativeindians.com
Posted 1 week ago
1.0 - 4.0 years
0 - 3 Lacs
Bengaluru
Work from Office
About MSI SERVICES PVT LTD MSI Services Pvt. Ltd is a subsidiary of MS International Inc. (USA), providing sourcing and backend operations based out of Bangalore. MS International Inc. is a leading nationwide distributor of flooring, countertop, wall tile and hardscaping products. Headquartered in Orange, California, MSI maintains more than 25 distribution centers across the United States and Canada. For detail visit our website http://www.msiservices.in/ If you enjoy working in an entrepreneurial results oriented environment that values teamwork, innovation, and taking initiative, MSI is the right place for you. MSI values adaptability, hard work, education, customer service, knowledge based analytics and technology. Having grown over ten times in size in the last ten years, MSI is seeking individuals looking for a long term career and upward mobility. MSI Services Pvt. Ltd. is currently hiring suitable candidates for the role - Associate - Training Facilitator within our business operations in Bangalore, India. Roles and Responsibility Orientation for New Hires 2 Day process where we explain MSI history, Overview, BPO processes & Basic Business Communication and customer service trainings Assessment for new hires to evaluate their understanding on the orientation given – conducted after a week of on- boarding & uploading the assessment under their training log Maintaining the Training portal by creating training items, uploading training content & cleanup of training items. Creating and maintaining the process manuals for all BPO teams Coordinating & creating cross trainings within MSI BPO Teams. Creating, Assigning & Coordination of Refresher Trainings, Product based, Customer service & Other Trainings Work on Content development and maintaining of various aspects of the business such as MSI Services website & Internal MSI BPO links (Process & Contact List, Reporting Time & MSI BPO Events Calendar) Perform additional duties as required and or requested. Desired Candidate Profile Graduate / Post graduate in any discipline with overall 1-2 years of experience in delivering training Strong attention to detail and has ability to learn quickly. Needs to have basic knowledge with popular Microsoft Office programs e.g. PowerPoint, excel, word etc. Excellent written and verbal communication skill must be able to create content and prepare reports Ability to work independently and in a team environment. Demonstrate sound work ethics. Flexible to work in shifts
Posted 1 week ago
2.0 - 3.0 years
4 - 5 Lacs
Gurugram
Work from Office
Key Responsibilities : Training Delivery : Facilitate training sessions for new hires and ongoing training for existing employees, focusing on processes, systems, and best practices. Process Documentation : Develop, update, and maintain comprehensive training materials, process manuals, and presentations to ensure clarity and accuracy. Needs Assessment : Collaborate with team leads, managers, and department heads to identify training needs and ensure programs are aligned with organizational goals. Assessment & Feedback : Evaluate employee performance through assessments, quizzes, and practical exercises to ensure they meet proficiency standards. On-the-job Training : Provide hands-on training and support to employees in real-time situations to reinforce learning. Continuous Improvement : Gather feedback from trainees and managers to improve training methods, materials, and overall process efficiency. Process Standardization : Ensure all employees are trained on standard operating procedures (SOPs) and that processes are consistently followed across teams. Reporting : Track and report on training progress, completion rates, and the impact of training programs on employee performance. Troubleshooting & Support : Offer ongoing support and coaching to help employees resolve any difficulties with the processes after training. Key Skills & Qualifications : Educational Requirements : Bachelors degree in [relevant field], or equivalent practical experience. Experience : Proven experience in training, process development, or a related field (typically 2+ years). Process Knowledge : Strong understanding of the processes within the department or organization, including familiarity with industry standards and best practices. Communication Skills : Excellent verbal and written communication skills, with the ability to explain complex concepts clearly and effectively. Presentation Skills : Ability to present to a group, facilitate discussions, and engage employees in learning activities. Analytical Skills : Ability to assess training needs, evaluate performance, and provide feedback for improvement. Technical Skills : Familiarity with training software, learning management systems (LMS), and Microsoft Office Suite (Word, PowerPoint, Excel). Adaptability : Comfortable working in a fast-paced environment and adapting training methods as per evolving needs.
Posted 1 week ago
1.0 - 5.0 years
3 - 6 Lacs
Pune
Work from Office
Location: Pune, Maharashtra, India. Job ID: 82091. We Elevate... Quality of urban life. Our elevators, escalators, and moving walks safely transport more than two billion of us up and down buildings and across transportation hubs every day.As part of the Schindler team, you’ll discover meaningful work that enhances quality of life for communities, and contribute to making places more accessible, inclusive, and sustainable for all. We combine innovation, safety, and high ethical standards, ensuring respect both among colleagues and for the world around us. By joining us, you don’t just become part of our success story; you help shape the future and continue our rich legacy that started back in 1874.. Schindler India is a 100% owned subsidiary of Schindler Group headquartered out of Mumbai and is backed by 5000+ employees who are spread across the length and breadth of the country. Besides business operations, Schindler India has its own Corporate R&D Centre, Elevator and Escalator Factory and Shared Service Centre to support India operations, which is in-fact one of the fastest growing market now globally.. Join us as a. Technical Trainer. Your Main Responsibilities. The Technical Trainer creates added value through the preparation, planning and execution of technical training courses according to the KG technical training plan.. Key Responsibilities Include. Train employees according to the courses assigned in the technical training plan.. Develop new technical training courses as requested by the KG business needs.. Adapt Corporate technical training courses to local needs.. Support the Technical Certification program.. Maintain and update the training management systems.. What You Bring. For the Technical Trainer position, Schindler seeks people with:. Expertise. Desired technical or training experience for at least five to seven years.. Knowledge and Skills. Desired elevator and escalator products & process knowledge, Training skills, Communication skills, Time Management skills, IT skills, English skills.. Education. BE in Engineering. What’s in it for you?. Join our purpose-driven organization. Help shape an industry in which two billion people rely on our products and services every day.. Your development matters to us. We help you grow by offering the support you need to develop your skills and access a rewarding and fulfilling career.. Thrive in a diverse and supportive culture. Through local and global initiatives, we promote a culture of inclusion which celebrates diversity and ensures that everyone feels valued.. We Elevate Your Career. Become part of our team, help us enhance quality of life and drive innovation while raising the bar for safety and sustainability. We value your diverse skills and perspectives as together we shape the sustainable cities of today and tomorrow.. Are you ready to embark on a new journey? Join #TeamSchindler! Discover more on our career website.. At Schindler Group we value inclusion and diversity, and practice equity to create equal opportunities for all. We endeavor that all qualified applicants will receive consideration for employment without regard to age, race, ethnic background, color, religious affiliation, union affiliation, gender, gender identity, sexual orientation, marital status, national origin, nationality, genetics and health or disability.. Any unsolicited application from Recruitment Agencies is deemed to be rejected and does not constitute in any manner an offer from a Recruitment Agency.. Show more Show less
Posted 1 week ago
2.0 - 3.0 years
4 - 5 Lacs
Bengaluru
Work from Office
Amplitude is the leading digital analytics platform that helps companies unlock the power of their products. Over 4,000 customers, including Atlassian, NBCUniversal, Under Armour, Shopify, and Jersey Mike s, rely on Amplitude to gain self-service visibility into the entire customer journey. Amplitude guides companies every step of the way as they capture data they can trust, uncover clear insights about customer behavior, and take faster action. When teams understand how people are using their products, they can deliver better product experiences that drive growth. Amplitude is the best-in-class analytics solution for product, data, and marketing teams, ranked #1 in multiple categories in G2 s Spring 2025 Report. Learn how to optimize your digital products and business at amplitude.com . As an organization, we approach challenges with humility, take ownership of our contributions, and embrace a growth mindset that pushes us to constantly improve ourselves, each other, and the value we bring to customers and partners. Amplitude s Commitment to Diversity Equity & Inclusion (DEI): Amplitude believes that diversity enables the creation of better products, improves the ability to solve complex problems, and drives more powerful solutions. We strive to create an environment of inclusion one focused on psychological safety, empathy, and human connection that will allow employees of all backgrounds to thrive. About The Role & Team Amplitude s mission is to be the operating system for digital business. We empower organizations to understand digital customer behavior and answer the question: Where should we place our digital bets to maximize growth? We approach challenges with humility, ownership, and a growth mindset, striving to improve ourselves, each other, and the value we bring to our customers and partners. Are you passionate about helping others learn and adopt new tools? Do you thrive in dynamic, creative environments? Amplitude s Customer Education team is seeking a Senior Technical Trainer to enable our customers to maximize the value of Amplitude s products. Youll join a small yet impactful team shaping the way customers achieve success and contribute directly to Amplitude s growth. As a Senior Technical Trainer on our team, you will: Deliver engaging training sessions: Facilitate training in various formats including live virtual sessions, in-person workshops, and recorded/asynchronous sessions for customers, partners, and internal teams. Tailor learning experiences : Work closely with customers to understand their needs and data sets, adapting content to suit diverse skill levels, from analytics beginners to advanced users. Master Amplitude s products: Develop deep expertise across Amplitude s growing product suite including Analytics, Session Replay, Experimentation, and Guides & Surveys to answer customer questions and guide them effectively. Collaborate globally : Partner with the global Education team to shape training content and share insights from live engagements. Support internal enablement : Provide product training for Amplitude team members as needed. Work cross-functionally : Partner with customer-facing teams and account stakeholders to ensure a seamless training experience. Support and enable regional services partners to deliver Amplitude training as part of their engagements (e.g., Implementation Bootcamps, Train-the-Trainer programs and consultative coaching). Youll be a great addition to the team if you have: Have excellent communication and presentation skills with the ability to explain complex concepts clearly. Are dynamic and enthusiastic , building strong interpersonal connections. Have a knack for self-directed learning and thrive in analytical problem-solving. Can prioritize effectively , managing multiple projects and tasks simultaneously. Are organized, methodical, and detail-oriented. Bring 2-3 years of experience delivering training , preferably in a SaaS environment. Have hands-on experience or familiarity with product analytics platforms, and a strong understanding of customer behavior analytics. Can travel 50-60% within the APJ and EMEA region, with occasional global travel for team offsites or company events.. Additional skills desired: API Configuration SQL Google Analytics Google Tag manager By applying for this job, you acknowledge that Amplitude processes your personal data in accordance with the Amplitude Applicant Privacy Notice . Staying Safe - Protect Yourself From Recruitment Fraud We are aware of individuals and entities fraudulently representing themselves as Amplitude recruiters and/or hiring managers. Amplitude will never ask for financial information or payment, or for personal information such as bank account number or social security number during the job application or interview process. Any emails from the Amplitude recruiting team will come from an @ amplitude.com email address. You can learn more about how to protect yourself from these types of fraud by referring to this article . Please exercise caution and cease communications if something feels suspicious about your interactions.
Posted 1 week ago
2.0 - 7.0 years
4 - 9 Lacs
Bengaluru
Work from Office
Delivery and Operations Executive Location : Lavelle Road, Bangalore Salary : Up to 4.5 LPA Experience : Minimum 2 years Notice Period : Immediate joiners preferred Job Overview We are looking for a Delivery and Operations Executive to join our Learning Services team. The ideal candidate will be responsible for managing end-to-end operations related to training delivery across various technologies. This includes coordination with internal teams, vendors, subject matter experts, and clients. The role demands excellent communication, organization, and multitasking skills. Key Roles & Responsibilities Training Operations : Plan and organize end-to-end training and development operations. Instructor Sourcing : Identify and source instructor/SME profiles as per client requirements. Client Interaction : Participate in client calls to understand training expectations and propose suitable profiles and learning solutions. Program Management : Design training programs with SMEs including timelines, budget, and execution mode. Stakeholder Coordination : Collaborate with internal teams (Sales, Finance, Travel Desk) and vendors to ensure smooth delivery. Scheduling & Follow-up : Handle meeting schedules and post-training follow-ups to gather necessary data. Vendor Management : Identify and manage a pool of training vendors. Process Improvement : Identify process gaps and recommend improvements using existing tools and techniques. Reporting : Maintain detailed monthly reports categorized by technology and manage timesheets. Internal Alignment : Engage with Business Heads and delivery teams to align processes and achieve business objectives. Qualifications & Skills Bachelor s degree with relevant corporate experience Minimum 2 years of experience in training delivery/learning operations (3+ years preferred) Exposure to sales, delivery, and operations processes Experience in vendor management and data maintenance Strong organizational and analytical skills Excellent verbal and written communication Collaborative mindset with a high degree of professionalism and confidentiality Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) Job Location: Bangalore
Posted 1 week ago
0.0 - 2.0 years
2 - 6 Lacs
Noida
Work from Office
We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For over 90 years we have shaped brighter futures through education, arts, culture, language, and creativity.. Working with people in over 200 countries and territories, we are on the ground in the more than 100 countries.. We connect. We inspire.. Role Purpose. To learn and deliver optimum customer service and operational activities for IELTS Online exams using various tools and applications. As a trainee the person is responsible to learn the techniques of service delivery / customer Services and apply the learning by delivering transactions. The transactions include interaction with test takers/candidates to address their queries along with managing operational tasks using applications / information to ensure all exams are conducted on time with efficiency and effectiveness.. This role is expected to develop capabilities to act as the Operations/ Customer Services executive in IELTS online process. On Successful completion of the 12 months training period, the management trainee can apply for Fixed term Executive role in the process.. Main Accountabilities. This role involves being the first point of contact for customer-related inquiries and transactions for IELTS online exams. You will guide potential candidates through the registration process, explain the features of the IELTS online exam, and handle refunds, transfers, and cancellations. Your goal will be to provide customers with information and resolve their queries effectively.. You will be responsible for creating accounts and cases on Salesforce, updating necessary data sheets, and maintaining the British Council's quality standards in every customer interaction. Managing candidate and customer complaints by providing appropriate solutions within the time limits and following up to ensure resolution is also part of your role.. In operations, you will manage the three key steps of the customer journey: pre-test, test day management, and post-test activities, as defined in process maps. You will ensure timely reports related to the customer journey are maintained and reconciled regularly. Effective management of various operational processes, such as examiner planning, test day support, candidate reconciliation on test day, and timely declaration of results, is crucial.. You must read, understand, and comply with information security policies, and raise incidents or report noncompliance when observed. Adherence to organizational policies, such as the code of conduct and IT policy, is essential. You should be able to manage tasks for multiple processes simultaneously and adapt quickly to different IT systems. Proficiency in Microsoft Office, especially Excel and Outlook, is required.. Good interpersonal and communication skills are necessary, along with versatility and a willingness to help others, even if it falls outside your job description. We seek a motivated, self-starting individual eager to learn and develop as the role expands. Operations and Customer Services operate in multiple shifts and 24/7 operations, with any two days off in a calendar week, which may not necessarily be on weekends.. Placement for this role is based on a comprehensive certification process and clearance of background checks. The role demands cross-working between various customer services and operational processes for effective delivery.. Qualification And Experience. 0-1 years of work experience.. Meet English language proficiency at a minimum level of IELTS band 7 or equivalent internationally recognised qualification (BCMS/Vendor will arrange for language proficiency and certification test)communication skills will also be judged in the voice and accent assessment round.. Typing Speed minimum 35 WPM.. Basic MS Excel knowledge of using formulas (vlookup, hlookup, conditional formatting and pivot table)Excel workbook to be shared separately.. Important Information. Pay Band: 3/J. Country/Location: Noida, Uttar Pradesh. Department: Exams. Contract Type: Fixed term contract (1 year). Closing Date: 15 June 2025, Sunday. Condition Of Employment. This position is open only to freshers or candidates with 0–1 year of experience. It is a PB3 level role with a fixed compensation of INR 2.73 LPA. Kindly note that the salary is non-negotiable.. Work Schedule: This is a 24/7 on-site role with rotating shifts, including night shifts. The position offers two days off per week, which may not always fall on weekends. Flexibility and adaptability to a continuous shift-based environment are essential. Locally Recruited. Applications are welcomed from candidates in Noida, Uttar Pradesh with a natural right to work. However, please note candidates must have a natural right to work in the country, on a permanent basis, as immigration clearance and/or on-going visa support is not provided by the British Council for this role. Relocation support is also not provided.. A connected and trusted UK in a more connected and trusted world.. Equality , Diversity, and Inclusion (EDI) Statement. The British Council is committed to policies and practices of equality, diversity and inclusion across everything we do. We support all staff to make sure their behaviour is consistent with this commitment. We want to address under representation and encourage applicants from under-represented groups, in particular, but not exclusively, on grounds of ethnicity and disability. All disabled applicants who meet the essential criteria are guaranteed an interview and we have Disability Confident Employer Status. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.. The British Council is committed to safeguarding children, young people and adults who we work with.. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989.. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed; these will include qualification checks, reference checks, identity & criminal record checks in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.. If you have any problems with your application please email askhr@britishcouncil.org. Please note: Applications to this role can only be considered when made through the Apply section of our careers website. Our ‘ASK HR’ email is only to be used in case of a technical issue encountered when applying through the careers website. Emails with supporting statements and CV/Resumes sent to this email address will not be reviewed and will be deleted.. Show more Show less
Posted 1 week ago
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