487 Training Delivery Jobs - Page 3

Role & responsibilities:- Training needs analysis- liaison with all stakeholders. To identify training needs of employees with relation to product, technical knowledge and behavioural skills. Preparation of training calendar for all the allocated stores. Conducting the following Trainings for all store employees: Product Training Process Training Systems training Behavioural training. Coordinating with various brands to conduct training at stores. On floor evaluation and feedback about training effectiveness Preparing MIS for all the trainings conducted including brand and other external trainings. Designing the training activities as required (content creation, mode of delivery etc.) Drive organizational level training initiatives like LMS etc. Monitor the training being conducted internally and externally, plan and take corrective actions wherever required. Manage On-going training of the all the employees at the store and partner with HR and Training team to enhance the capability, skill and knowledge levels of store employees. Preferred candidate profile:- Should be flexible to travel to stores Should have experience in retail organizations in giving training to store employees

Role & responsibilities:- Training needs analysis- liaison with all stakeholders. To identify training needs of employees with relation to product, technical knowledge and behavioural skills. Preparation of training calendar for all the allocated stores. Conducting the following Trainings for all store employees: Product Training Process Training Systems training Behavioural training. Coordinating with various brands to conduct training at stores. On floor evaluation and feedback about training effectiveness Preparing MIS for all the trainings conducted including brand and other external trainings. Designing the training activities as required (content creation, mode of delivery etc.) Drive organizational level training initiatives like LMS etc. Monitor the training being conducted internally and externally, plan and take corrective actions wherever required. Manage On-going training of the all the employees at the store and partner with HR and Training team to enhance the capability, skill and knowledge levels of store employees. Preferred candidate profile:- Should be flexible to travel to stores Should have experience in retail organizations in giving training to store employees

Role & responsibilities:- Training needs analysis- liaison with all stakeholders. To identify training needs of employees with relation to product, technical knowledge and behavioural skills. Preparation of training calendar for all the allocated stores. Conducting the following Trainings for all store employees: Product Training Process Training Systems training Behavioural training. Coordinating with various brands to conduct training at stores. On floor evaluation and feedback about training effectiveness Preparing MIS for all the trainings conducted including brand and other external trainings. Designing the training activities as required (content creation, mode of delivery etc.) Drive organizational level training initiatives like LMS etc. Monitor the training being conducted internally and externally, plan and take corrective actions wherever required. Manage On-going training of the all the employees at the store and partner with HR and Training team to enhance the capability, skill and knowledge levels of store employees. Preferred candidate profile:- Should be flexible to travel to stores Should have experience in retail organizations in giving training to store employees

Role & responsibilities:- Training needs analysis- liaison with all stakeholders. To identify training needs of employees with relation to product, technical knowledge and behavioural skills. Preparation of training calendar for all the allocated stores. Conducting the following Trainings for all store employees: Product Training Process Training Systems training Behavioural training. Coordinating with various brands to conduct training at stores. On floor evaluation and feedback about training effectiveness Preparing MIS for all the trainings conducted including brand and other external trainings. Designing the training activities as required (content creation, mode of delivery etc.) Drive organizational level training initiatives like LMS etc. Monitor the training being conducted internally and externally, plan and take corrective actions wherever required. Manage On-going training of the all the employees at the store and partner with HR and Training team to enhance the capability, skill and knowledge levels of store employees. Preferred candidate profile:- Should be flexible to travel to stores Should have experience in retail organizations in giving training to store employees

Role & responsibilities:- Training needs analysis- liaison with all stakeholders. To identify training needs of employees with relation to product, technical knowledge and behavioural skills. Preparation of training calendar for all the allocated stores. Conducting the following Trainings for all store employees: Product Training Process Training Systems training Behavioural training. Coordinating with various brands to conduct training at stores. On floor evaluation and feedback about training effectiveness Preparing MIS for all the trainings conducted including brand and other external trainings. Designing the training activities as required (content creation, mode of delivery etc.) Drive organizational level training initiatives like LMS etc. Monitor the training being conducted internally and externally, plan and take corrective actions wherever required. Manage On-going training of the all the employees at the store and partner with HR and Training team to enhance the capability, skill and knowledge levels of store employees. Preferred candidate profile:- Should be flexible to travel to stores Should have experience in retail organizations in giving training to store employees

Role & responsibilities:- Training needs analysis- liaison with all stakeholders. To identify training needs of employees with relation to product, technical knowledge and behavioural skills. Preparation of training calendar for all the allocated stores. Conducting the following Trainings for all store employees: Product Training Process Training Systems training Behavioural training. Coordinating with various brands to conduct training at stores. On floor evaluation and feedback about training effectiveness Preparing MIS for all the trainings conducted including brand and other external trainings. Designing the training activities as required (content creation, mode of delivery etc.) Drive organizational level training initiatives like LMS etc. Monitor the training being conducted internally and externally, plan and take corrective actions wherever required. Manage On-going training of the all the employees at the store and partner with HR and Training team to enhance the capability, skill and knowledge levels of store employees. Preferred candidate profile:- Should be flexible to travel to stores Should have experience in retail organizations in giving training to store employees

Role & responsibilities:- Training needs analysis- liaison with all stakeholders. To identify training needs of employees with relation to product, technical knowledge and behavioural skills. Preparation of training calendar for all the allocated stores. Conducting the following Trainings for all store employees: Product Training Process Training Systems training Behavioural training. Coordinating with various brands to conduct training at stores. On floor evaluation and feedback about training effectiveness Preparing MIS for all the trainings conducted including brand and other external trainings. Designing the training activities as required (content creation, mode of delivery etc.) Drive organizational level training initiatives like LMS etc. Monitor the training being conducted internally and externally, plan and take corrective actions wherever required. Manage On-going training of the all the employees at the store and partner with HR and Training team to enhance the capability, skill and knowledge levels of store employees. Preferred candidate profile:- Should be flexible to travel to stores Should have experience in retail organizations in giving training to store employees

Role & responsibilities:- Training needs analysis- liaison with all stakeholders. To identify training needs of employees with relation to product, technical knowledge and behavioural skills. Preparation of training calendar for all the allocated stores. Conducting the following Trainings for all store employees: Product Training Process Training Systems training Behavioural training. Coordinating with various brands to conduct training at stores. On floor evaluation and feedback about training effectiveness Preparing MIS for all the trainings conducted including brand and other external trainings. Designing the training activities as required (content creation, mode of delivery etc.) Drive organizational level training initiatives like LMS etc. Monitor the training being conducted internally and externally, plan and take corrective actions wherever required. Manage On-going training of the all the employees at the store and partner with HR and Training team to enhance the capability, skill and knowledge levels of store employees. Preferred candidate profile:- Should be flexible to travel to stores Should have experience in retail organizations in giving training to store employees

Role & responsibilities:- Training needs analysis- liaison with all stakeholders. To identify training needs of employees with relation to product, technical knowledge and behavioural skills. Preparation of training calendar for all the allocated stores. Conducting the following Trainings for all store employees: Product Training Process Training Systems training Behavioural training. Coordinating with various brands to conduct training at stores. On floor evaluation and feedback about training effectiveness Preparing MIS for all the trainings conducted including brand and other external trainings. Designing the training activities as required (content creation, mode of delivery etc.) Drive organizational level training initiatives like LMS etc. Monitor the training being conducted internally and externally, plan and take corrective actions wherever required. Manage On-going training of the all the employees at the store and partner with HR and Training team to enhance the capability, skill and knowledge levels of store employees. Preferred candidate profile:- Should be flexible to travel to stores Should have experience in retail organizations in giving training to store employees

Role & responsibilities:- Certifying pilot training before launch of any new system NDO (New DC opening/Cross Dock) training Training delivery-role-wise & department-wise to DC & Cross Dock employees 5S /Kaizen implementation department & DC wise - Mi Program BDC Training delivery/Assessments including NSO & Gap fill System training like OMS, TMS & WMS training delivery & end to end implementation drive with certification System updates training through learning bytes on OMS, WMS and TMS Train-Inventory analyst, Distribution expert, ECOM champ and OMS Champion once a month Dashboard hygiene management Using Power BI & NPS data for TNI Audio/Visual aids session plans Monthly training need identification & analysis in sync with business requirement Based on TNA development of training calendar/delivery & assessment Induction program for on-roll & off-roll employees in all departments Training of all Cross Dock employees Soft & Functional skill program for all DC & Cross Dock employees Drive Monthly R&R program Covering end to end trainings for the RPA role holders at DC Preferred candidate profile:- 2+ years as DC trainer Graduate/post graduate (any specialization)

Role & responsibilities:- Training needs analysis- liaison with all stakeholders. To identify training needs of employees with relation to product, technical knowledge and behavioural skills. Preparation of training calendar for all the allocated stores. Conducting the following Trainings for all store employees: Product Training Process Training Systems training Behavioural training. Coordinating with various brands to conduct training at stores. On floor evaluation and feedback about training effectiveness Preparing MIS for all the trainings conducted including brand and other external trainings. Designing the training activities as required (content creation, mode of delivery etc.) Drive organizational level training initiatives like LMS etc. Monitor the training being conducted internally and externally, plan and take corrective actions wherever required. Manage On-going training of the all the employees at the store and partner with HR and Training team to enhance the capability, skill and knowledge levels of store employees. Preferred candidate profile 2+ years of experience in training delivery with retail or CDIT industry

Role & responsibilities:- Training needs analysis- liaison with all stakeholders. To identify training needs of employees with relation to product, technical knowledge and behavioural skills. Preparation of training calendar for all the allocated stores. Conducting the following Trainings for all store employees: Product Training Process Training Systems training Behavioural training. Coordinating with various brands to conduct training at stores. On floor evaluation and feedback about training effectiveness Preparing MIS for all the trainings conducted including brand and other external trainings. Designing the training activities as required (content creation, mode of delivery etc.) Drive organizational level training initiatives like LMS etc. Monitor the training being conducted internally and externally, plan and take corrective actions wherever required. Manage On-going training of the all the employees at the store and partner with HR and Training team to enhance the capability, skill and knowledge levels of store employees. Preferred candidate profile 2+ years of experience in training delivery with retail or CDIT industry

Role & responsibilities:- Training needs analysis- liaison with all stakeholders. To identify training needs of employees with relation to product, technical knowledge and behavioural skills. Preparation of training calendar for all the allocated stores. Conducting the following Trainings for all store employees: Product Training Process Training Systems training Behavioural training. Coordinating with various brands to conduct training at stores. On floor evaluation and feedback about training effectiveness Preparing MIS for all the trainings conducted including brand and other external trainings. Designing the training activities as required (content creation, mode of delivery etc.) Drive organizational level training initiatives like LMS etc. Monitor the training being conducted internally and externally, plan and take corrective actions wherever required. Manage On-going training of the all the employees at the store and partner with HR and Training team to enhance the capability, skill and knowledge levels of store employees. Preferred candidate profile 2+ years of experience in training delivery with retail or CDIT industry

Role & responsibilities:- Training needs analysis- liaison with all stakeholders. To identify training needs of employees with relation to product, technical knowledge and behavioural skills. Preparation of training calendar for all the allocated stores. Conducting the following Trainings for all store employees: Product Training Process Training Systems training Behavioural training. Coordinating with various brands to conduct training at stores. On floor evaluation and feedback about training effectiveness Preparing MIS for all the trainings conducted including brand and other external trainings. Designing the training activities as required (content creation, mode of delivery etc.) Drive organizational level training initiatives like LMS etc. Monitor the training being conducted internally and externally, plan and take corrective actions wherever required. Manage On-going training of the all the employees at the store and partner with HR and Training team to enhance the capability, skill and knowledge levels of store employees. Preferred candidate profile 2+ years of experience in training delivery with retail or CDIT industry

Role Purpose To handhold New Hires from their DOJ to the end of Process Training where all their issues are resolved. Manage, plan and allocate labs for training. Provide support to new hires on all logistics. Resolve challenges of the Training Delivery team to provide world class training experience. Connect with Training Managers for seamless training delivery. Roles and Responsibilities Core responsibility is to meet and connect with new hires on a daily basis to understand their issues Liaise with support functions for effective resolution of trainee issues Engage trainees in an effective manner during the Trainee Awaiting Training Phase in order to arrest infant attrition. Effectively audit training labs to check existing lab infrastructure and highlight any changes required Should be able to have excellent rapport with training and WFM stakeholders to understand training requirement and numbers and accordingly allocate and manage training labs Should be able to represent as a Wipro Brand Ambassador in front of new hires Reinvent your world.We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completed

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completedMandatory Skills: Institutional_Finance_Buy_Side_Others. Experience1-3 Years.

About the opportunity: The Clinical Systems Training Specialist will support the creation, maintenance, and delivery of high-quality training materials for our Veeva Clinical systems. The candidate should have knowledge of e-learning / instructional design tools, video editing, SharePoint content management, and Veeva Clinical applications. Minimum Qualifications & Experience: Experience using Veeva Clinical platform preferred Working knowledge of Articulate storyline, Camtasia, Visio, SP will be preferred, but not mandatory Good Training delivery skills L&D qualification strongly regarded, but not mandatory. A good understanding of clinical research processes and terminology. Responsibilities: Support development of engaging training content using tools like Articulate Storyline, Camtasia, Natural Reader, and similar. Create and maintain quick reference guides, training videos, FAQs, and workflows for all applicable Veeva Clinical systems. Deliver training across multiple time zones as per the training calendar and upon workflow updates. Collaborate with subject matter experts to translate system processes into clear, interactive training materials. Create system process workflows using Microsoft Visio or similar tools to support other learning materials. Record, edit, and produce professional-quality training videos and voiceovers. Update and manage SharePoint training sites/pages, including formatting content and uploading new material. Support the development and rollout of training courses for both internal employees and external stakeholders. Assist in managing a training calendar, tracking content updates, and maintaining version control of all training assets. Support training delivery that may occur outside of standard office hours. Continuously review and enhance training materials based on user feedback and system updates. Novotech is proud to offer a great workplace. We are committed to being an employer of choice for gender equality and providing an inclusive work environment where everyone is treated fairly and with respect. Our team members are passionate about what we do, but we understand work is only of the things that is important to them. We support our team members with flexible working options, paid parental leave for both parents, flexible leave entitlements, wellness programs and ongoing development programs. We are looking for people who are passionate about working clinical research and biotech, including people who identify as LGBTIQ+, have a disability or have caring responsibilities. We are a Circle Back Initiative Employer and commit to respond to every application. We look forward to contacting you regarding your application. About the opportunity: The Clinical Systems Training Specialist will support the creation, maintenance, and delivery of high-quality training materials for our Veeva Clinical systems. The candidate should have knowledge of e-learning / instructional design tools, video editing, SharePoint content management, and Veeva Clinical applications. Minimum Qualifications & Experience: Experience using Veeva Clinical platform preferred Working knowledge of Articulate storyline, Camtasia, Visio, SP will be preferred, but not mandatory Good Training delivery skills L&D qualification strongly regarded, but not mandatory. A good understanding of clinical research processes and terminology. Responsibilities: Support development of engaging training content using tools like Articulate Storyline, Camtasia, Natural Reader, and similar. Create and maintain quick reference guides, training videos, FAQs, and workflows for all applicable Veeva Clinical systems. Deliver training across multiple time zones as per the training calendar and upon workflow updates. Collaborate with subject matter experts to translate system processes into clear, interactive training materials. Create system process workflows using Microsoft Visio or similar tools to support other learning materials. Record, edit, and produce professional-quality training videos and voiceovers. Update and manage SharePoint training sites/pages, including formatting content and uploading new material. Support the development and rollout of training courses for both internal employees and external stakeholders. Assist in managing a training calendar, tracking content updates, and maintaining version control of all training assets. Support training delivery that may occur outside of standard office hours. Continuously review and enhance training materials based on user feedback and system updates. Novotech is proud to offer a great workplace. We are committed to being an employer of choice for gender equality and providing an inclusive work environment where everyone is treated fairly and with respect. Our team members are passionate about what we do, but we understand work is only of the things that is important to them. We support our team members with flexible working options, paid parental leave for both parents, flexible leave entitlements, wellness programs and ongoing development programs. We are looking for people who are passionate about working clinical research and biotech, including people who identify as LGBTIQ+, have a disability or have caring responsibilities. We are a Circle Back Initiative Employer and commit to respond to every application. We look forward to contacting you regarding your application.

Your primary responsibility is to create great learning experiences via e-learning modules. Identify learning needs mapped to business outcomes by partnering with business leaders, subject matter experts (SMEs), and other key stakeholders. Determine, recommend, and document performance objectives, project instructional standards, learner engagement strategies, and evaluation plan based on the business and learner needs. Design solutions including different modalities such as classroom learning including activities, interactive eLearning, simulations, case studies, etc. Develop course content including, but not limited to, measurable performance objectives, scenarios, simulations, audio scripts, progress checks, performance evaluations, reference glossaries, and assessments. Gather, develop, and write content based on interviews with stakeholders and SMEs. Develop course material in tools such as Storyline, Rise, etc. Revise and rewrite course content based on data illustrating ROI or efficacy of learning modules. Manage learning content/updates residing on SharePoint or other content management systems. Upload, test and maintain content to an LMS. May work with vendors for larger programs to review the tooling and learning deliverables being created. A day in the life Adhering to the core principles of adult learning, we create learning materials that are engaging and interactive for learners to increase knowledge retention and recall. Our goal is to build comprehensive and data-driven learning interventions and assessments that will produce robust insights to inform development activities. We work with Operations, Business, Program & Training Delivery teams to identify scope of training through a standardized job-analysis process to support investigators/associates through their lifecycle. We use modalities such as instructor-led, blended, and independent learning to build quality learning experiences and periodically evaluate them to assess effectiveness. About the team The Learning Experience Design (LXD) team includes Learning Experience Designers (LXDs), who will provide learners with e-learning modules for self-directed learning and instructor led training sessions. 2+ years of design experience Have an available online portfolio Experience working with a variety of design tools such as Photoshop, Illustrator, and InDesign Experience in prototyping Knowledge of user-centered design methodologies, usability principles, web-based information architecture and design Experience working in a collaborative team and working directly with developers for implementation of designs

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completedMandatory Skills: Institutional_Finance_Buy_Side_Others. Experience1-3 Years.

Job Title: Regional Trainer - Learning & Development Location: Madhuri, Tamil Nadu Department: Learning & Development Industry: Microfinance / Financial Services Company: Pragati Finserv Employment Type: Full-Time Position Overview: The Regional Trainer will be responsible for delivering and managing training interventions across the Madhuri region to build employee capabilities, drive performance, and align with the organization's growth and development strategies. This role will play a pivotal part in nurturing talent at the field level and supporting a culture of continuous learning. Key Responsibilities: Training Delivery: Conduct induction, functional, behavioral, compliance, and refresher training programs for branch staff and field officers. Training Need Analysis: Collaborate with regional and zonal leadership to identify learning needs and skill gaps based onbusiness performance metrics and field feedback. Curriculum Implementation: Deploy standardized training content and ensure adherence to the Learning & Development framework and methodologies. On-the-Job Coaching: Provide field-level mentoring and handholding support to new and existing employees to improve productivity and process adherence. Assessment & Reporting: Monitor and evaluate training effectiveness through pre- and post-assessments, feedback forms, and performance reviews. Submit timely reports and maintain training records. Key Requirements: Education: Graduate in any discipline (Postgraduate / MBA in HR or L&D is an advantage). Experience: Minimum 3-5 years of training experience, preferably in microfinance, NBFC, or financial services industry is an added advantage. Language Proficiency: Fluency in Tamil and working knowledge of English and Hindi Skills: - Strong facilitation and presentation skills - Ability to manage large groups and connect with field staff - Good knowledge of MS Office and digital training tools - Willingness to travel across the region as per the business requirement Preferred Attributes: - Prior experience in financial sector training environments is an advantage - Empathetic and culturally sensitive communicator - Result-oriented with strong follow-through capabilities Why Join Us? Be a part of a purpose-driven organization that's making a real difference in the lives of millions. We offer a people-first culture, continuous learning opportunities, and the platform to create lasting impact at the grassroots level.

Role & responsibilities : 1. Training Delivery: Delivery and effective implementation of the training programs announced in the Training Plan for respective units and showcase efficacy. Support Corporate on Content development. Ensure adherence to the training budget and cost savings in the form of ROI and People Development. Compliance/Mandatory Programs like Induction, refreshers, doctors induction, Code of Conduct, POSH and other training related to compliance. Contractual staff training activities related to mandatory compliance. Quarterly Budget reports for respective unit and align Unit HR and regional L&D Lead". 2. People and capability development: Delivery of content for SDP/nursing manger programs, nursing communication programs respective regions. Delivery of Managerial programs, compliance programs and competency-based programs for respective regions. Delivery of Service Excellence Programs at the units. Conceptualizing New Training Programs (Classroom /virtual Instructor Led Trainings VILT). Deliver Induction Program and support in Doctors and Nurses Induction Design, Development and Deliver/Co-ordinate the same. Attend TTT on SDP, nursing communication training, Managerial training, competency-based training and/or functional trainings for the purpose of delivery. 3. Anchoring Robust Inductions and Training Processes Design and institutionalize revised induction Program: Role and Level specific. Ensure adherence to NABH / JCI Audit mandates. Anchoring unit wise training audits as mandated. Compiling unit wise L&D Dashboard (Specific analysis). Anchoring L&D Communications (Newsletter), Training Engagements (R&R). Trainers to demonstrate innovative methods / approaches to drive a culture of learning and addressing specific / unique challenges in their respective units. 4. Driving Digital Learning Engagement / Adherence to L&D Budget / Communication, Engagement / PMS Drive Learning engagement through Digital Learning Platform. Conceptualize engagement drives to enhance the adoption of Digital Learning Platform specific to unit. Supporting the Corporate Talent Management Strategy agenda PMS (Goal Setting / Reviews and Annual Appraisal) 5. Drive a Culture of Learning Anchor Unit wise TNI, develop Monthly/Quarterly learning plan: for respective Units, ensure alignment to Individual Development Plans, Departmental Needs inputs from Functional Heads & Business Strategy. Ensure strict adherence to the training policy and procedures of nominations / action planning and reviews / feedback and its analysis / training data management Preferred candidate profile : MBA/ Postgraduate Degree/ Diploma in HR, L&D or related field 8-12 years in Training Delivery, preferably in the healthcare industry Certifications in Training and development (like Content Designing and development, T&D, instructional design, LMS management) will be an added advantage

Training Manager Location: Pune Reporting To: Head Learning & Quality Department: Learning & Quality Roles and Responsibilities: Conduct comprehensive orientation sessions and on-the-job training for all new employees at the Pune facilities. Collaborate with department heads to assess and identify training needs for both new and existing staff. Develop and deliver structured training programs by modifying existing modules or creating new content tailored to operational requirements, under the guidance of the Learning & Quality Head. Act as a coach and mentor to frontline staff, supporting skill-building and day-to-day development. Create and manage monthly and quarterly training calendars specific to Pune and implement these trainings as per the centralized training calendar . Apart from the centralized calendar, proactively plan and execute additional trainings as per the house/facility needs . Ensure all training initiatives align with organizational policies, SOPs, and compliance standards. Stay updated with modern training tools, adult learning methods, and best practices to ensure effective delivery. Coordinate in-service sessions, workshops, and hands-on demonstrations for both technical and non-technical staff. Support cross-functional training requirements, especially for nursing, care, F&B, and admin teams. Maintain accurate records of all training sessions, including attendance, assessment results, and feedback. Track retraining needs and schedule refresher sessions based on audit or compliance gaps. Conduct assessments (written, practical, or viva) for care staff to evaluate knowledge retention and support internal promotions. Lead the consolidation and regular updating of all training materials used at the Pune facility. Ensure all training activities are well-documented and embedded within the organizations quality framework. Desired Candidate Profile: Strong stand-up delivery and facilitation skills, with the ability to create and deliver training across all staff levels. Candidates with a nursing or clinical teaching background and prior training experience will be preferred. Excellent communication and presentation skills, with an engaging and clear training style. In-depth knowledge of adult learning principles, competency-based training, and SOP-based teaching. Minimum 5–7 years of experience in training and development, ideally within the healthcare or elder care sector. Energetic, enthusiastic, and people-oriented with strong coordination and feedback mechanisms.

Role Overview: As a Sales Trainer, you will be responsible for designing, delivering, and continuously improving sales training programs to equip our sales teams with the skills and knowledge needed to meet and exceed targets. You will collaborate closely with sales leadership, marketing, and product teams to ensure training content aligns with company goals and market dynamics. Key Responsibilities: Conduct onboarding training for new sales hires, ensuring swift ramp-up and readiness. Develop and deliver engaging sales training sessions (virtual/in-person) including scripts, objection handling, pitch mastery, and demo excellence. Identify skill gaps through performance analysis, feedback, and sales data, and create targeted training interventions. Regularly evaluate training effectiveness through assessments, feedback, and performance metrics. Partner with Product, Marketing, and Operations to update training content based on market trends, product changes, and campaign strategies. Coach underperformers through refresher training, shadowing, and one-on-one support. Build a culture of continuous learning through bite-sized learning content, roleplays, and competitions. Maintain training records and provide regular reports to leadership on progress and outcomes.

About Lumen Technologies Lumen Technologies is a global technology company that delivers innovative communication and network solutions. Our mission is to empower businesses and individuals to connect, grow, and thrive in the digital age. With a focus on customer experience and operational excellence, we strive to provide cutting-edge solutions that meet the evolving needs of our customers. Job Description: We are seeking an experienced and dynamic Associate Manager Talent Development II to join our team. In this role, you will be responsible for designing, implementing, and managing talent development programs that align with the organization’s strategic goals. You will work closely with various departments to identify learning needs, develop training solutions, implement and evaluate programs that foster professional skills and align with the company’s strategic goals. Key Responsibilities: Developing and implementing strategies for talent development aligned with the organizational goals and objectives by partnering with BU leaders, Managers and HRBPs to identify development needs. Conducting training needs identification and creating development plans for technical/functional, behavioral, and leadership skills of employees in alignment with the organizational needs. Responsible for the conceptualization, design, development, and implementation of learning solutions across the organization by collaborating with Talent Development Head and Manager. Managing digital learning and development landscapes including virtual programs, e-learning, and mobile learning. Responsible for carrying out assessments / surveys to assess the effectiveness of the programs delivered on an ongoing basis and identifying development opportunities. Responsible for the facilitation of training programs as per the requirements. Build partnerships with external partners / consultants for driving the growth and development plans. Data analysis and reporting of talent development metrics and program effectiveness to the Talent Development Manager thereby driving decision making and continuous process improvements. Serve as a mentor and coach to the team providing guidance on career development and growth opportunities. Stay current with industry trends and best practices in talent development to continuously improve the program offerings. Essential Qualifications Master’s degree in HR or Equivalent with 10+ Years of experience in Learning and Development. Proven record of designing, developing, and implementing successful training programs in various formats (in-person, virtual, blended). Hands-on experience in managing end-to-end training process implementation is preferred. Experience in developing technology training solutions for the organization. Strong understanding of adult learning principles and instructional design methodologies. Experience in using different assessment tools for need identification, measuring program effectiveness. Proficient in Microsoft Office Suite and experience with Learning Management Systems (LMS) is preferred. Key Competencies Strategic Thinking - Ability to align talent development initiatives with business objectives. Analytical Skills - Ability to assess training effectiveness and talent data to make informed decisions and derive actionable insights to support talent development strategies. Leadership - Strong leadership skills to inspire and motivate employees. Communication - Excellent communication and people skills, with the ability to engage and influence at all levels of the organization. Innovation - Creative approach to problem-solving and program development. Project Management - Strong organizational and project management skills with the ability to manage multiple projects simultaneously. If you are passionate about empowering others through talent development and have a track record of driving impactful learning initiatives, we invite you to apply for this exciting opportunity. Join us and help shape the future of our workforce at Lumen! "We are an equal opportunity employer committed to fair and ethical hiring practices. We do not charge any fees or accept any form of payment from candidates at any stage of the recruitment process. If anyone claims to offer employment opportunities in our company in exchange for money or any other benefit, please treat it as fraudulent and report it immediately." #LI-MP1