0.0 years

0 Lacs

bengaluru, karnataka, india

On-site

Team Leadership & Development Assign responsibilities to the ADM team, train Sales Executives and Sr. Sales Executives, and conduct regular performance evaluations to ensure target achievement. Sales Strategy & Market Expansion Analyze market potential, identify new territories, and implement strategies to expand business opportunities and increase lead generation. Client Relationship Management Build and maintain strong relationships with builders and A & B category architects to drive long-term business growth. Key Enquiry Handling Personally manage important sales enquiries and support the team in closing strategic deals with effective pitch strategies. Conflict & Issue Resolution Address...

Posted 2 days ago

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Assistant Manager-Customer Support Voylla

2.0 - 4.0 years

0 Lacs

jaipur, rajasthan, india

On-site

Profile Overview: As the Customer Support Team Lead at Voylla, you'll guide a dynamic team of support representatives to ensure exceptional service across phone, email, chat, and social channels. You'll oversee team performance, handle escalations, and streamline the returns/exchanges process, all while upholding brand values and delighting customers. Key Responsibilities: Team Leadership & Supervision Lead, coach & mentor a team of customer support agents. Set clear KPIs and motivate the team to consistently exceed performance targets. Performance Monitoring Track and analyze metricssuch as CSAT, response time, resolution rateand deliver actionable insights. Escalated Issue Resolution Take ...

Posted 2 months ago

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Voylla - Team Lead - Customer Support Voylla

2.0 - 4.0 years

0 Lacs

jaipur, rajasthan, india

On-site

Team Lead - Customer Support (Voylla). Profile Overview As the Customer Support Team Lead at Voylla, you'll guide a dynamic team of support representatives to ensure exceptional service across phone, email, chat, and social channels. You'll oversee team performance, handle escalations, and streamline the returns/exchanges process, all while upholding brand values and delighting customers. Key Responsibilities Team Leadership & Supervision Lead, coach & mentor a team of customer support agents. Set clear KPIs and motivate the team to consistently exceed performance targets. Performance Monitoring Track and analyze metrics-such as CSAT, response time, resolution rate-and deliver actionable ins...

Posted 2 months ago

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