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Voylla - Team Lead - Customer Support Voylla

2.0 - 4.0 years

0 Lacs

jaipur, rajasthan, india

On-site

Team Lead - Customer Support (Voylla). Profile Overview As the Customer Support Team Lead at Voylla, you'll guide a dynamic team of support representatives to ensure exceptional service across phone, email, chat, and social channels. You'll oversee team performance, handle escalations, and streamline the returns/exchanges process, all while upholding brand values and delighting customers. Key Responsibilities Team Leadership & Supervision Lead, coach & mentor a team of customer support agents. Set clear KPIs and motivate the team to consistently exceed performance targets. Performance Monitoring Track and analyze metrics-such as CSAT, response time, resolution rate-and deliver actionable ins...

Posted 5 days ago

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