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1.0 - 5.0 years

0 Lacs

west bengal

On-site

Role Overview: You will be responsible for assisting with identifying and addressing employee and organizational development needs to ensure effective training is in place to enable the achievement of desired business results. Your role will involve promoting and informing employees about all training programs, displaying leadership in guest hospitality, and helping employees identify specific behaviors that contribute to service excellence. Additionally, you will be assessing the effectiveness of training programs, monitoring enrollment and attendance, and partnering with operational leaders to assess employees" skills. Key Responsibilities: - Promote and inform employees about all training programs - Display leadership in guest hospitality and exemplify excellent customer service - Help employees identify specific behaviors contributing to service excellence - Ensure employees receive ongoing training and understand guest expectations - Monitor enrollment and attendance at training classes - Assess progress and address concerns with participants regularly - Partner with operational leaders to assess employees" technical and leadership skills - Identify performance gaps and implement appropriate training to improve performance - Develop specific training programs to improve service performance - Assist in managing the Training budget and aligning it with financial goals Qualifications Required: - 2-year degree or 4-year bachelor's degree in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major - 1 year experience in the human resources or related professional area for a 2-year degree, or no work experience required for a 4-year degree - Certified trainer Additional Details: Marriott International is committed to being an equal opportunity employer and values the unique backgrounds of its associates. The company actively fosters an inclusive environment where diversity is celebrated. With a focus on non-discrimination, Marriott Hotels strive to provide access to opportunity for all individuals. JW Marriott, part of Marriott International's luxury portfolio, offers a work experience like no other, emphasizing training, development, recognition, and holistic well-being for its associates. Joining JW Marriott means becoming part of a global team where you can pursue your passions in a luxury environment while receiving The JW Treatment.,

Posted 3 days ago

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1.0 - 5.0 years

0 Lacs

indore, madhya pradesh

On-site

As a Management position in Human Resources at Indore Marriott Hotel, your primary responsibility will be to assist in identifying and addressing employee and organizational development needs. You will play a crucial role in ensuring effective training programs are in place to achieve desired business outcomes. These training programs will cover a wide range of topics, including product knowledge, company philosophy, customer service, and leadership skills. Your duties will involve conducting needs assessments, designing training modules, and delivering both custom and corporate training programs. It will also be your responsibility to measure the effectiveness of the training to ensure a positive return on investment. To qualify for this role, you should have a 2-year degree in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or a related major, along with at least 1 year of experience in the human resources field. Alternatively, a 4-year bachelor's degree in the mentioned fields with certification as a trainer will also be considered, even if you have no prior work experience. Core work activities will include promoting and informing employees about training programs, demonstrating leadership in guest hospitality, identifying behaviors that enhance service excellence, ensuring ongoing training for understanding guest expectations, and employing effective training methods to boost employee satisfaction skills. You will also be involved in evaluating the effectiveness of training programs, monitoring enrollment and attendance, assessing progress of participants, and collaborating with operational leaders to enhance technical and leadership skills. Additionally, you will assist in developing training program plans and budgets, identifying performance gaps, establishing guidelines, driving brand values, and managing training budgets in alignment with financial goals. Your role will also involve incorporating guest satisfaction into departmental meetings for continuous improvement. Marriott International is an equal opportunity employer that values diversity and inclusivity in its workforce. As part of the Marriott Hotels team, you will contribute to the legacy of Wonderful Hospitality by delivering exceptional service that upholds the brand's reputation worldwide. Joining Marriott Hotels means becoming part of a global team that encourages personal and professional growth, where you can truly excel in your career.,

Posted 1 week ago

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1.0 - 5.0 years

0 Lacs

amritsar, punjab

On-site

As an Assistant Manager - Training at Four Points by Sheraton Amritsar Mall Road, your primary responsibility is to assist in identifying and addressing employee and organizational development needs. You will play a crucial role in ensuring effective training programs are in place to facilitate the achievement of desired business results. Your focus will be on a variety of training topics such as product knowledge, company philosophy, customer service, and leadership skills. Your role involves conducting needs assessments, designing and developing training programs, and facilitating the delivery of both custom and corporate training initiatives. You will be responsible for measuring the effectiveness of training programs to ensure a positive return on investment. To be successful in this role, you should possess a 2-year degree from an accredited university in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or a related major, along with at least 1 year of experience in the human resources or a related professional area. Alternatively, a 4-year bachelor's degree in the mentioned fields with certification as a trainer is also acceptable, even with no prior work experience. Your core work activities will include promoting and informing employees about training programs, ensuring ongoing training to meet guest expectations, evaluating the effectiveness of training programs, developing training plans and budgets, and managing training budgets in alignment with property financial goals. At Four Points by Sheraton, we are committed to being an equal opportunity employer, valuing and celebrating the unique backgrounds of our associates. We create an inclusive environment where everyone is welcome, supported, and encouraged to excel. By joining our team, you become part of a community where each individual's contribution is valued and acknowledged. If you are passionate about delivering exceptional guest experiences and are eager to contribute to a dynamic and welcoming work environment, we invite you to become a part of our united Four Points by Sheraton team. Join us in providing guests with exactly what they need in a friendly, genuine, and approachable manner. Embrace the opportunity to grow, collaborate with a global team, and unleash your full potential with Marriott International.,

Posted 1 month ago

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7 - 12 years

15 - 18 Lacs

Mumbai, Mumbai Suburban, Mumbai (All Areas)

Work from Office

This role involves developing and implementing training programs, assessing training needs, and managing training budgets. Oversees all aspects of training and development within an organization. Responsible for onboarding and employee engagement. Required Candidate profile Focuses on designing, implementing,evaluating learning programs. Managing training budgets,resources. Utilizing LMS to deliver and track training programs. Helping employees improve skills&knowledge. Perks and benefits To be disclosed post interview

Posted 4 months ago

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