217 Training Analysis Jobs - Page 9

Leading BPO in Bangalore Hiring for Process Trainer International Voice Process Require minimum 1years experience as Process Trainer in International BPO Immediate joiners/lesser notice period is prefered(NOTICE BUY OUT OPTION IS AVAILABLE) CTC UPTO 6LPA Shifts 24*7 5 Days Working Role and key responsibilities: Responsible for day-to-day functional direction of agents within the program training classroom environment, including student progress monitoring for the duration of training, providing coaching and developmental feedback and readiness recommendations. Utilize effective presentation and facilitation skills including creative training techniques and adult/accelerated learning techniques using a variety of training delivery modalities in a classroom environment. Prepare and present training materials through classroom learning, hands on demonstrations, and supporting activities. Accountable for achieving individual training performance metrics. Support and partner with Operations to transition agents from training to production environment, ensuring competency levels meet business standards Maintain relevant product knowledge for each account by taking calls, attending client and cross functional meetings (as needed), and side by side observations. Ensure effective, consistent communication with managers, peers, and other resource groups, including day-to-day informal interaction with clients. May support the Instructional Design team in designing and developing training materials for various instructional delivery methods including, computer-based training, interactive classroom training and written job aids. Measure the effectiveness of training programs using various feedback methods focus groups, interviews, and surveys that will lead to enhancement of training resources and programs based on results of evaluation. Recommend curriculum modifications to Training Manager/Supervisor on the basis of internal customer feedback and/or Training Needs Analysis .Participate and contribute to continuous learning culture by maintaining engagement on change management product and services releases, policies, processes, and procedures. Key Skills and Knowledge: Proven experience in training methodologies and soft skills (communication skills, critical thinking, time management, team building, etc.) Strong communication skills, both written and verbal Proficient in Microsoft Office Demonstrated ability to multi-task, prioritize, and meet timelines of deliverable. Self-starter, sense of urgency, and works well under pressure. Strong attention to detail Sense of professionalism and ability to develop good relationships. 2 years total experience + 1 year experience in the BFSI domain Interested candidates can call at 8467054123 or mail their cv at simmi@hiresquad.in

Role & responsibilities Strong knowledge and exposure of MFI procedures and policies. Ensure that employees are trained in the required skills to complete their work tasks both efficiently and effectively, which will further lead to achieving business objectives. Conduct Orientation & Functional Induction training and certification of candidates during induction period. Schedule periodic training sessions for employees in respective States. Schedule periodic training sessions for employees in respective States. Conduct virtual/physical training for employees in SFO, CRE and RO roles. Monitor training material and Business updates to make amendments to the manual to ensure they are effective and up to date. Ensure that the Field team is updated with the required skills to deal with client interactions on a daily basis. Ensure that the Field team is updated with the required skills for addressing client grievances and concerns. Ensure employee effective learnings through periodic interventions and assessments. Responsible for the upkeep of training centres and guest house Preferred candidate profile Ability to analyze data and to prepare accurate reports in a timely manner. Open to travel in rural interiors, roughly 8-10 days a month. Strong skill of making MIS Reports (MS Excel) and power point presentations

Purpose of Manager-Training role: As a training manager, you are accountable for managing the operations learning needs at the branches (PAN India). Works closely with business operations team to create and execute successful learning path of employees according to the business requirements. As an Manager-Training, you are expected to: 1. As a Team Leader, the incumbent will develop training content & deliver training programs. Should cover skills, competencies & etiquettes required in process and workflows for new hires & existing employees through online/classroom/on-the-Job mode. 2. Ensure effectiveness of training programmes and take required measure to bridge the gaps. 3. Plan and execute monthly/quarterly/yearly training plans and calendars. 4. Examine the level of knowledge by designing & conducting Certifications, Assessments & Knowledge Checks on a timely basis. 5. Work in close coordination with business heads for implementing the training interventions at national level. 6. Execute timely training interventions including Self Learning Courses, Knowledge checks, PAN India sessions and Training Need Initiatives (TNI) every month. 7. Manage the internal operations team to execute operations training requirements. 8. Publish daily/weekly/fortnightly training reports. To be successful in the Manager-Training role you are required to have: 1. Excellent Verbal & Written communication in both Hindi & English 2. Proficiency in Microsoft Office and writing emails, & comfortable while working on like Camtasia, Canva, and other content development tools. 3. Proactive & multitasker, who can manage tasks and manage time efficiently in a fast paced, changing work environment 4. Experience of handling the team of trainers. Must to have Attitude: 1. Customer Orientation 2. Sense of Ownership and Accountability. 3. Result orientation 4. Emotional intelligence for working in a Team. 5. Professional development by focusing on self-learning. Qualification: 1. Full time MBA Experience: 1. 10to 12 years of experience in Training & Development Key Interactions: External Branch teams. Regional Leadership Regional Sales & Operations Team. Business leads and CXOs. Internal Regional Training Managers and respective teams. Functional training leads and respective teams. HR Team.

Roles & Responsibilities: Conceptualizing, creating, and driving end-to-end Learning and Development (L&D) interventions. Conducting training needs analysis, competency mapping, and identifying training gaps. Planning and implementing training calendars. Monitoring learning compliance, facilitation, and master assessment programs. Contributing to change management, career remodeling, organizational development, and performance enhancement. Designing and delivering training programs to enhance efficiency and productivity. Evaluating the effectiveness of training programs through pre and post-assessment tools. Developing career progression plans for employees. Creating SOPs and visual process flows using Visio. Designing PPT-based training modules for new hires. Assisting in the implementation of a new LMS automation platform. Preparing performance appraisal reports and briefing documents for service line employees. Generating monthly and quarterly reports, training dashboards, and MIS for management review. Managing rewards and recognition programs based on performance evaluations. Conducting post-effectiveness studies using evaluation models. Qualifications & Requirements: Education: MBA (HR) Experience: Minimum 1 year of experience as a Training Coordinator Preferred Skills: MS Excel, Training Coordination, L&D Planning Compensation & Benefits: As per industry standards

We are seeking a dynamic and experienced TRAINING HEAD to lead our Learning & Development function across India. This role will be responsible for designing, implementing, and managing training strategies aligned with business goals.

Job Description: Technical Training Academy Head overseeing training initiatives across a cluster of pharmaceutical sites in India: As the Technical Training Academy Head, you will lead the development and execution of training programs across multiple pharmaceutical sites within a cluster. Your role is critical in enhancing employee skills, ensuring compliance, and driving operational excellence. Here are your key responsibilities: Strategic Planning : Collaborate with senior management to define the vision and strategy for technical training. Align training initiatives with business goals and industry best practices. Training Program Development : Design and curate training content for various roles (production, quality control, engineering, etc.). Develop comprehensive training modules covering technical skills, compliance, and safety. Training Delivery : Oversee training sessions, workshops, and webinars. Ensure effective knowledge transfer to employees at all levels. Quality and Compliance : Emphasize adherence to Good Manufacturing Practices (GMPs) and regulatory requirements. Monitor training effectiveness and address gaps. Resource Management : Allocate resources (trainers, facilities, materials) efficiently. Collaborate with site-specific training coordinators. Stakeholder Engagement : Work closely with HR, department heads, and site leaders. Understand specific training needs for each company. Continuous Improvement : Evaluate training outcomes and adjust programs as needed. Foster a culture of learning and skill development. Qualifications and Skills Experience : Proven track record in technical training or related roles. Leadership : Strong leadership skills to guide a team of trainers and coordinators. Communication : Excellent verbal and written communication. Industry Knowledge : Familiarity with pharmaceutical manufacturing processes. Adaptability : Ability to navigate diverse organizational cultures.

Roles and Responsibilities Manage training programs from planning to execution, ensuring effective delivery and impact on business objectives. Develop and maintain relationships with stakeholders to identify training needs and develop solutions. Design and deliver process training, soft skills training, product training, and team handling sessions for clients. Conduct training analysis to measure program effectiveness and provide recommendations for improvement. Collaborate with cross-functional teams to integrate training into organizational processes. Desired Candidate Profile 5-10 years of experience in BPO/Call Centre industry or similar field. Strong understanding of TNA (Training Needs Analysis), TTT (Train the Trainer), OJT (On-the-job Training), TNI (Training Need Identification). Excellent communication skills with ability to handle diverse groups effectively. Interested candidate can apply at puja.vishwakarma@startek.com

Roles and Responsibilities Manage training programs from planning to execution, ensuring effective delivery and impact on business objectives. Conduct Training Needs Identification (TNI) and Analysis (TNA) to identify gaps in employee skills and knowledge. Develop and deliver behavioral training, soft skills training, and other types of trainings to address identified needs. Collaborate with stakeholders to design customized solutions for specific audiences or groups within the organization. Monitor progress against key performance indicators (KPIs) to measure program effectiveness. Desired Candidate Profile 5-10 years of experience in Learning & Development or a related field. Strong understanding of Training Delivery, Training Management, TNA, TNI, OJT, TTT, Train the Trainer, Training Analysis, Needs Assessment, People Management, Training Programs, Need Analysis. Proven track record in developing successful training programs that drive business results. Anyone interested please share profiles at puja.vishwakarma@startek.com

"NTT DATA- Hiring for BPO Process Trainers' (preferring resources with International Banking Training domain)- Looking for Immediate Joiners " Work Location- Noida Sec 144 Work Mode- Work from Office In these roles, you will be responsible for: Conducting/managing industry, process, compliance and refresher training and internal certification programs (as applicable). Conducting Training Needs Analysis, creating course calendars and ensuring adherence to training calendars. Developing/managing content (SOPs and training materials) as per NTT/client standards. Evaluating impact to business by measuring training effectiveness (feedback on training, performance during training and on the job performance). Reporting training progress and training dashboards to management. Requirements for this role include: Should be a Graduate. Overall 6+ year(s) of experience in BPO. 3+ year(s) of experience in Process Training conducting new hire, refresher, and compliance training. Experience in International Banking is good to have/preferred. Work shifts for this position will be scheduled between Monday-Friday (IST): Shift 1: 2 PM to 12 AM Shift 2: 6 PM to 3 AM. The shift timings can be changed as per client requirements. Trainers may need to travel to Manila for TTT upon onboarding so we need to also ensure they have passports.

Hiring for Supervisor Training & Quality International Voice Process Leading BPO in Bangalore Require minimum 1 year experience as Team leader Training in BPO Must have handled team of process Trainers Must have Experience in Quality Domain CTC UPTO 8.5LPA Shifts 24*7 Role and Key Responsibilities: • Critical Thinking: Apply analytical skills to evaluate complex problems, identify root causes, and develop effective solutions • Testing New Automation/Features: Execute and plan for new automation tools and features. Ensure thorough testing to validate functionality, performance, and reliability • Recommendation Generation: Analyze test results and user feedback to generate actionable recommendations for product enhancement. Collaborate with cross-functional teams to implement improvement • Overall implementation, planning and improvement of the Transactional Quality framework • Set up, improve, drive and streamline monitoring, feedback & other internal processes related to Training and Transactional Quality • Drive Idea generation/recommendation process and share ideas with the client • Create new processes/initiatives based on the client requirements and drive in collaboration with different functions • Introduce metrics to monitor quality and report to the management on improvements necessary to meet customer and industry standards • Responsible for leading, motivating and supervising the team of Quality Analysts assigned • As an ongoing practice, monitor & conduct deep dive analysis on areas of opportunities within the account and implement corrective actions, to help achieve desired results • To identify root causes of variances in metrics (if any) • Reduce TQ-BQ variance on different input/output metrics • Propose corrective/improvement solutions based on facts and data and implement and monitor improvement projects in the process • Collect Data, perform analysis and RCA on metrics and publish reports accordingly • Understand client needs on the Quality and process changes and ensure that the team is aware of them • Focus on identification and highlight any/all compliance defects and recommend training or other action plan • Ensure consistency through calibration of Quality scores with the client scores through effective interactions with the client Quality team • Ownership of compliance, data security and risk assessment for the process - highlight noncompliance in time to avoid surprises or before reported by external sources Desired Skills • Excellent communication skills - verbal and written • Proficient with Feedback skills • Proficient with soft skills training - customer / phone/Chat/Email skills • Must have the ability to work under pressure &; in an unstructured environment • Should be solution-oriented • The applicant should be Proficient with MS office (PowerPoint, Excel, Word) & Google Suite • Good People Management Skills • Willingness to work in a 24*7 (Day and Night Shifts - Rotational) with no fixed week offs and 5 days working environment • Willing to work in a voice and non-voice process • Must have analytical abilities to analyze data, trends from effectiveness surveys • Ability to observe, analyze and give constructive feedback • Analytical, logical, reasoning &numerical ability • Good knowledge of the Quality Domain • Extremely good verbal & written communication skills in English • Process orientation & structured thinking • Six Sigma essentials • Strong Customer Service orientation • YB/GB certified preferred Qualification: Graduation Interested Candidates can mail their cv at simmi@hiresquad.in or call at 8467054123

Job Summary: As a Voice Trainer at Vindhya, you will play a crucial role in the success of our BPO (Business Process Outsourcing) operations, particularly in the voice-based services. Your primary responsibility will be to design, develop, and deliver comprehensive training programs that equip our agents with the necessary skills and knowledge to deliver exceptional customer service through phone interactions. You will be instrumental in enhancing the capabilities of our agents to ensure high-quality service, increased productivity, and overall customer satisfaction. Job Description: Training Program Development: . New Hire Training: Product and Process Training: Communication and Soft Skills Training: Systems and Technology Training: Performance Monitoring: Continuous Improvement: Quality Assurance: Reporting: Training Team Support: Job Specification: - Bachelor's degree in a relevant field or PUC with equivalent work experience. - Proven experience as a BPO Trainer or in a similar role, with a focus on voice-based operations. - Strong understanding of BPO industry practices, customer service principles, and call center operations. - Excellent communication and presentation skills, both verbal and written. - Proficiency in using training tools and software applications. - Ability to adapt training techniques to accommodate different learning styles. - Strong interpersonal skills and the ability to build rapport with trainees. - Analytical and problem-solving mindset to identify performance gaps and implement improvements. - Flexibility to adjust training schedules based on business needs. - Patience and empathy to support trainees' learning and development journey.

Roles and Responsibilities Manage training programs from planning to execution, ensuring effective delivery and evaluation. Conduct Training Needs Identification (TNI) and analysis to identify gaps in employee skills and knowledge. Develop and deliver process training, soft skills training, sales training, classroom training, OJT, TTT, and other types of trainings as required. Coordinate with subject matter experts to design and develop high-quality training materials. Monitor trainee progress, provide feedback, and track performance improvements. Desired Candidate Profile 3-7 years of experience in Training & Development or related field. Strong understanding of Training Management principles and practices. Ability to analyze data to inform decision-making on training needs and effectiveness. Excellent communication skills for effective coordination with stakeholders.

Company Name - Compunnel Working Days - 5 days working (Saturday and Sunday Fixed Off) Timings - 7pm - 4am (Night Shifts) Locations- Noida Job Description:- • Proven experience in designing and delivering training programs, workshops .• Strong presentation, communication, and interpersonal skills. Ability to understand and address client needs, offering strategic recommendations and solutions. • Proficient in performance management. • Flexibility to travel to other locations as required. • Conduct needs assessments, evaluate training effectiveness, and make necessary adjustments. • Stay updated on industry trends, best practices to enhance training content. • Should have an understanding of call and communication quality • Collaborate with internal teams to identify client needs and develop training materials and resources. • Deliver engaging and impactful training sessions, workshops, and seminars on-site or virtually. For further assistance can reach at prasang.rai@compunnel.com or 8595748474. www.compunnel.com Thank you Prasang Rai Talent Acquisition Specialist Email : prasang.rai@compunnel.com Phone : +91-1203238800 C4, Sec-58, Noida, UP 201307, India.

We are seeking an experienced Sales Excellence Trainer who can elevate our sales teams by implementing best practices, advanced selling techniques, higher level strategies and sales process optimization strategies. This role is pivotal in enhancing sales effectiveness, performance, and productivity. The ideal candidate will bring a strong background in tech sales training, particularly within the B2B IT Sales space, and possess exceptional communication and coaching skills to drive high standards across the sales organization. A knack to interpret numbers & figures is required. Role & responsibilities Sales Excellence Training Development: Design and execute advanced training programs focused on sales excellence strategies, sales process optimization, and sales productivity tools tailored to B2B tech sales. Performance Coaching & Mentoring: Provide ongoing coaching and mentoring to sales professionals, focusing on enhancing core sales skills, objection handling, and consultative selling. Needs Assessment & Skill Gap Analysis: Conduct regular assessments to identify skill gaps and align training interventions with team and individual needs to ensure readiness for market challenges. Sales Effectiveness Initiatives: Drive initiatives to improve win rates, increase productivity, shorten sales cycles, and enhance the overall sales effectiveness of teams, with a focus on process excellence and optimization. Collaboration with operations, support & Delivery teams: Partner with sales leadership and cross-functional teams to align training programs with business goals, focusing on scalability and consistency in sales practices. Evaluation & Feedback/ Training Impact Measurement: Measure training effectiveness through performance metrics, feedback loops, and tracking post-training impact to continuously refine training content. Also, View analytics dashboards to identify individual gaps & devise plans to boost sales productivity and data-driven selling. Industry Trend Integration: Stay abreast of industry developments, competitor strategies, and emerging sales methodologies to ensure training content remains current and impactful. Preferred candidate profile Key Qualifications: Minimum 4 to 5 years of experience in sales training, with a track record in tech B2B sales, sales excellence, and process optimization. Proven experience in optimizing sales processes, shortening deal cycles, and enhancing win rates through structured training and coaching. Working knowledge of SaaS, cloud computing, enterprise IT, and emerging tech sales strategies will be an added advantage Advanced communication, coaching, and presentation skills, adept at engaging diverse learning styles. Proficiency in CRM systems, sales enablement platforms, and analytics tools relevant to sales productivity. In-depth knowledge of sales methodologies and adult learning principles. Preferred Skills: Experience in a dynamic tech environment or fast-paced startup. Certifications in Sales Excellence, Sales Coaching, or Instructional Design preferred Familiarity with AI-driven sales tools and automation in the B2B landscape. Personal Attributes: Highly organized with a strategic mindset focused on sales excellence. Analytical with strong problem-solving and critical-thinking abilities. Passionate about elevating sales performance through continuous learning and development. Flexible and adaptable to work in an evolving and fast-paced environment. Role: Sales Excellence Trainer Job Title: Manager/ Senior Manager Experience Required: Overall 8 to 10 years of experience with minimum 4 to 5 years in B2B sales training, with a focus on tech sales. Location: Noida Employment Type: Full-time Day Shifts - 9 AM to 6 PM Saturday / Sunday Fixed Off Work From Office Contact - Call / What's App Resume - 9718978697 Email - siddharth.mathur@denave.com Siddharth Mathur Lead Talent Acquisition DENAVE INDIA PVT LTD

Job Title: Training & Development - Head Location: Mumbai (Maharashtra) Job Overview We are looking for a skilled and dedicated professional to develop, implement, and oversee training programs for our basketball coaches (non-technical trainings), managers, and staff. These programs will enhance the skills of our coaches, helping them become more well-rounded, while equipping managers with the leadership and operational expertise needed to excel in their roles and drive success at their centers. The Training & Development Manager will be responsible for continuously monitoring and refining training initiatives to ensure their effectiveness. The ideal candidate will design engaging & impactful training programs, assess team performance, foster leadership growth, and align staff development with the organizations core values. This role requires expertise in training methodologies, strong communication skills, and a passion for mentorship. Roles and Responsibilities Develop and implement training programs to enhance team skills and leadership. Conduct workshops, coaching sessions, and team-building activities. Monitor staff performance, provide feedback, and improve training effectiveness. Ensure alignment with organizational values, ethical standards, and safeguarding policies. Collaborate with operations teams to align training with business objectives. Maintain training records, generate reports, and oversee performance management, including KPIs and evaluations. Qualifications/Requirement Graduate or post-graduate in a relevant field, preferably in the social sector or related disciplines. Minimum 5 years of experience in training, facilitation, or a related field. Proven ability to design, develop, and deliver effective training programs. Strong communication, presentation, and facilitation skills. Ability to analyze data, interpret training outcomes, and adapt strategies accordingly. Willingness to travel occasionally as required.

Amazon is an E-commerce and Cloud Computing company with headquarters in Seattle, Washington. Since 1995, Amazon has focused on being the world s most customer centric company. Key job responsibilities As Team Manager, you will be responsible for : Managing a team of ML Data Associates. Executes plans for the team to handle multiple ML queues within a defined process area. Identifies risks and ensures proper escalation; maintains confidentiality and compliance. Responsible for meeting SLAs and task completion targets for specific queues within capacity limits. Collaborates with internal and external teams to achieve business goals. Analyzes data to highlight trends and gaps; reports key metrics. Presents data during business meetings and reviews. Designs and implements process improvement projects affecting team performance; participates in new workflow rollout projects. Provides guidance on work types and prioritization; manages straightforward objectives as well as ad hoc requests. Creates and implements performance improvement plans for associates; offers regular coaching and feedback on quality, performance, behavior, and career development. Manages team performance based on metrics and deliverables. Holds team members accountable for performance, adherence to rules, and guidelines. Support hiring and training of new Associates A day in the life As Team Manager, you will be responsible to : Manage & monitor performance on job or queue adherence, volume, and quality Support hiring and training of new Associates Ensure productivity is maximized through supervision, training, analysis, and feedback of performance data on a periodic basis Track quality and utilization metrics Provide regular, formal & informal feedback to direct reports Identify and help implement process-related improvement using methodologies Communicate effectively About the team Artificial General Intelligence Data Services (AGI DS) mission is to provide high-quality labelled data at high-speed and low-cost for machine learning (ML) technologies. Bachelor Degree (Any Stream) or advanced college education or experience in a Leadership or related position with management. Proficiency in verbal and written communication skills Experience in understanding performance metrics and developing them to measure progress against key performance indicators Overall 4+ yrs of work experience out of which, min 1+ yrs of people management experience Must have driven process improvements in the current role Experience with process improvement/quality control tools and methods Demonstrated ability to lead diverse talent within a team, work cross-functionally, and build consensus on difficult issues Excellent communication, strong organizational skills and very detail-oriented Strong interest in hiring and developing people in their respective roles Leadership experience in coaching and performance management Experience in managing process and operational escalations Experience with aspects of speech and language technology

Key Responsibilities: 1. Training & Development: Conduct structured induction training for newly recruited agents and business associates. Conduct pre-licensing training refresher to drive licensing funnel. Deliver product, sales, and soft skills training to enhance advisor performance. Ensure proper understanding of regulatory guidelines and compliance standards. 2. Onboarding & Engagement: Facilitate the smooth onboarding of newly recruited advisors. Conduct refresher training sessions to reinforce key learning. Support advisors with sales strategies and business development techniques. 3. Performance Support: Provide on-the-job coaching and guidance to improve advisor activation. Identify training needs based on performance data and feedback from sales teams. Conduct role plays, case studies, and practical workshops to enhance selling skills. 4. Branch Collaboration & Reporting: Plan training activities for the month in accordance with the reporting manager (RTH). Work closely with Area Training Heads and Sales teams to drive training effectiveness. Maintain training records, attendance logs, and performance improvement reports. Internal Provide insights and recommendations to improve training programs. Qualifications & Experience: Minimum 2 years of sales experience and at least 1 year of training experience in insurance, banking, or financial services. Experience in Agency channel is preferred. Freshers can apply if they hold an MBA from a reputed business school. Strong understanding of Agency Sales models, Life Insurance products, and Distribution Channels. Excellent communication, presentation, and coaching skills. Local language fluency is preferred along with English. Ability to manage training programs independently and drive learning culture at the branch level. Preferred Key Skills & Competencies: Proficiency in MS Office (Excel, PowerPoint, Word) for reporting and presentations. Ability to engage and motivate learners Good understanding of insurance products and sales processes (training will be provided). Basic analytical skills to assess training effectiveness. Self-motivated and result-oriented approach. Strong interpersonal and stakeholder management skills. Strong communication and presentation skills.