332 Training Analysis Jobs - Page 4

Job Opening: Assistant Manager Training (Content Moderation) Location: Gurgaon, India Company: IGT Solutions Industry: BPO | Content Moderation | Customer Experience Employment Type: Full-Time About IGT Solutions: IGT Solutions is a leading provider of customer experience (CX) and digital transformation solutions for travel and high-growth technology companies. With a global presence and a passion for delivering exceptional service, were seeking dynamic individuals who are ready to lead with purpose and transform CX from the inside out. Position Overview: We are looking for an experienced and driven Assistant Manager – Training to lead learning and development initiatives within our Content Moderation vertical. This role is critical in promoting a customer-first mindset across our voice and digital service channels, with a focus on boosting customer satisfaction (CSAT), loyalty (NPS), and overall service quality. Key Responsibilities: Training Design & Delivery: Create and deliver customized CX training programs focused on communication, empathy, and engagement for contact center agents. CX Culture Enablement: Foster a coaching-based, customer-centric culture by driving consistent messaging, behavioral standards, and quality in customer interactions. Performance Coaching: Conduct engaging soft skills, communication, and conflict-resolution training for both new hires and experienced staff, particularly within the Content Moderation team. Team Mentorship: Guide and support trainers and team leads to enhance their coaching effectiveness and overall team performance. Recognition & Feedback: Identify and reward WOW customer moments; evaluate feedback to pinpoint improvement areas and tailor training accordingly. Cross-Functional Collaboration: Partner with Operations, QA, and HR to assess training needs and roll out initiatives that align with business goals. Onboarding & Orientation: Lead cultural and values-based orientation sessions to embed IGT’s customer-first philosophy in all new team members. Quality Alignment: Participate in regular calibration sessions to ensure training remains aligned with QA benchmarks and customer satisfaction goals. Data-Driven Improvement: Analyze performance data and trends to refine training strategy, identify skill gaps, and enhance training effectiveness. Candidate Profile: Minimum 3–5 years of experience in Training/Coaching within BPO, Customer Service, or Content Moderation domains. Proven ability to create and implement training programs that improve customer engagement and satisfaction. Strong knowledge of CX metrics (CSAT, NPS, DSAT) and how to influence them through behavioral coaching. Ability to adapt training techniques based on learner feedback and performance analytics. Excellent communication, facilitation, and interpersonal skills. What We Offer: A dynamic and rapidly growing international work environment Opportunities to shape customer experience strategies at scale A collaborative and inclusive team culture Career growth with continuous learning and upskilling opportunities Interested? Let’s Connect! Send your updated resume to: [7042379178] (via WhatsApp)

Role & responsibilities Are you passionate about designing impactful learning journeys that drive both individual and organizational growth? As a Learning Experience Manager , you will be the architect of innovative training programs that empower Team Leaders and Teammates to master their tasks and achieve personal development goals. Youll lead the end-to-end management of learning initiatives across campaigns, ensuring alignment with business objectives and fostering a culture of continuous improvement. You will be responsible for overseeing the creation, delivery, and refinement of all campaign-specific training programs, working closely with cross-functional teams to meet evolving operational needs. Your leadership will directly influence the skill-building and career progression of our workforce, playing a critical role in the success of TaskUs. Key Responsibilities Lead the design, development, and implementation of comprehensive learning programs tailored to meet campaign-specific and enterprise-wide needs. Manage the Training Department’s initiatives across all sites, ensuring consistent and effective training delivery. Develop and maintain detailed curricula, training materials, and evaluation tools for Team Leaders and Teammates at various stages of their careers. Proactively identify learning needs across departments and campaigns by collaborating with operational leaders and stakeholders. Drive campaign mastery and personal growth through innovative and engaging learning experiences. Facilitate training sessions and workshops for leadership and team members, ensuring measurable improvements in performance. Oversee the creation and upkeep of all training documentation, ensuring materials are current, relevant, and accessible. Develop, communicate, and execute an annual training calendar with clear quarterly objectives aligned to business goals. Introduce and implement new learning technologies, methods, and assessment tools to enhance the learning experience. Collaborate closely with the Operations Director, Operations Manager, and US counterparts to synchronize training initiatives with organizational strategy. Ensure all training activities comply with TaskUs standards and contribute positively to employee engagement and retention. What We’re Looking For Bachelor’s degree or equivalent in any discipline. Minimum of 5 years of experience in a managerial or supervisory role, preferably in Learning Experience or a related field. Proven ability to develop, deliver, and evaluate training programs that drive performance and engagement. Excellent presentation, communication, and interpersonal skills with the ability to influence at all levels. Strong project management skills with a demonstrated commitment to seeing initiatives through to successful completion. Adaptability in tailoring training content and delivery methods to diverse audiences and learning styles. Proficiency with Google Workspace and Microsoft Office Suite. Self-motivated, highly organized, and able to work independently as well as collaboratively within a team.

We are hiring a Training Manager to lead employee learning & development initiatives. The role involves identifying training needs, designing & delivering programs, and driving performance improvement . Candidates with strong facilitation skills and L&D experience preferred. Key Responsibilities: Identify training needs through assessments and feedback. Design and implement training programs (classroom, e-learning, on-the-job). Develop training materials, modules, and calendars. Facilitate sessions on technical, behavioral, and functional skills. Track training effectiveness and ensure continuous improvement. Coordinate with department heads for role-specific training initiatives.

Designation -Process trainer for domestic process. Job Description Scheduling and conducting training sessions on various call center topics to prepare and support new employees. Training experienced employees on new or updated call center procedures to improve their performance. Observing the daily operations of call center employees and identifying any areas of improvement. Liaising with team leaders and managers to conduct on-the-job coaching. Measuring the effectiveness of training sessions and preparing individual or team progress reports. Creating and managing the training budget. Ensuring employees keep up their productivity and maintain high levels of customer satisfaction. Requirements: Minimum 1 year as a Process Trainer in customer service industry / Domestic BPO Minimum 3 years of overall experience in BPO Industry Experience with E-commerce account will be added advantage 6 days working (1 day rotational off) Graduate from a recognised UGC university Candidates should be fluent in English & Hindi communications Candidate should have good presentation skills. Kindly share the resume at Shriti.rani@startek.com Sangana.bala@startek.com Bala-9148813839 Location 1: 41, St Johns Rd, Rukmani Colony, Shivaji Nagar, Bengaluru, Karnataka 560042 Location 2: Nos, 70, sringar, Kudlu Gate, Krishna Reddy Industrial Area, Hosapalaya, Muneshwara Nagar, Bengaluru, Karnataka 560068

Must have Min 1+yrs exp as a Voic e and Accent Trainer. Communication Training exp is required from International BPO. US Shifts Excellent comms required Call 8447780697 send CV monu@creativeindians.com Immediate Joiners are preferred.

Looking for trainer Profile Should have BPO Experience minimum 1 year of on papers experience of Trainer Should have sales experience Salary :-Upto 6LPA Depending on last drawn Good communications skills required

So what does a Site Senior Learning Experience Manager really do? Think of yourself as someone responsible for the day-to-day training programs and initiatives across all sites, so not just anyone is qualified for this role. We make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top notch. Now we need your full concentration because its time to imagine what it’s like being a Senior Learning Experience Manager. Imagine yourself going to work with one thing on your mind: that you will select, train, and provide work guidance for Training Managers and Supervisors. As you tackle your new tasks for the day, you know that it will lead to one thing: that you will handle the Product Training branch of the Learning and Development Team. The Leader will represent Learning Experience for the Site in all site initiatives As a Site Senior Learning Experience Manager , you manage the initiation, development, and implementation of the TaskUs training department's site wide initiatives and drive campaign specific training department's site wide initiatives and drive campaign specific training programs for Team Leaders and Teammates. You will be the "Training Master" that works in tandem with Operations to create and maintain any necessary materials related to maximizing campaign task mastery and personal development. You will pioneer all campaign specific training needs and programs in the organization. You will create and execute TL and TM development training which includes; detailed curriculum, training, and evaluation. You will provide campaign specific training that is sufficiently technical but engaging. You will act as the in house expert, maintain all relevant training materials and documents for all levels for trainees; from new teammates to tenured team leaders. You will ensure that all training provided is aligned with the specific campaign and TaskUs' broader business objectives. You will proactively explore the specific needs of every department and campaign to develop training materials as needed. You will propose and publish a year long training calendar with specific quarterly objectives. You will plan total Training policies, programs, new testing tools, methods and systems to ensure products and services meet quality standards. So, do you have what it takes to become a Senior Learning Experience Manager? Requirements: So what is it we’re looking for? Well, since this is a managerial post we need someone who already has the experience to even call themselves as one. With this, we need someone with at least 5 year(s) of working experience as a Sr. Manager or Manager in a call center specializing in Product Training. What else? You must also have the ability to support multiple teams across multiple programs within your site. You must also be highly creative and dynamic. Are you someone who can work independently? Not afraid of being alone? Then great! Because you must be highly motivated with the commitment to oversee projects to completion and ability to adapt and level any training materials to given audience. This is a training post after all, so a strong background in product training is a MUST. You must be excellent in presenting, communicating, and have great interpersonal skills. Of course, knowledge in Google and MS Office applications is a need. About TaskUs: TaskUs is the fastest growing tech-enabled business services company in the world, delivering the customer support, AI operations and content security services that power the world’s most innovative companies. Listed as one of Glassdoor‘s “100 Best Places to Work”, USA Today’s “Best Company Cultures” and “Best Companies for Women” by Comparably, TaskUs is a Frontline-First company that puts its people at the heart of everything they do. TaskUs has been recognized as one of the Inc. “500 Fastest Growing Private Companies in America” for the past seven years consecutively. Founded in 2008 by Bryce Maddock and Jaspar Weir, the company raised over $250mm in 2018 from the world’s largest private equity firm, Blackstone. TaskUs currently has over 20,000 employees and offices across the U.S., Philippines, India, Taiwan, and Mexico. TaskUs, Inc. is an equal opportunity employer. To find out more visit

Role Objective/Purpose of the Role Responsible for supporting the L&D interventions/initiatives identified as part of market HR plan in alignment with business objectives with a clear aim of building talent capability. This also involves supporting the L&D lead in planning and coordinating activities to deliver appropriate training for the workforce to facilitate alignment between technical knowledge and skill availability within the organization, across levels, with a strong base of business objectives, to improve supply chain continuity and efficiency. Primary Responsibilities: - Coordinate Meetings towards identification of skills and preparation of skill matrix for all Departments at Mfg. - Update CBA contents of E&T Pillar (as part of TPM) - Coordinate with Operations for ad hoc Training plans as part of CAPA and Deviation action plans. - Perform RCA and related activities to support for action point closures. - Digitalizing all the training records collected as per the control documents Attendance sheets & Feedback forms. - Feedback recording for all the training and Engagement activities - Coordinate in identifying Vendors for proposed trainings. - Coordinate with all employees for collecting various required inputs. - Support to run Surveys and Feedback as necessary. - Preparing the Induction schedules for New Joiners - Coordinating recurring and follow up meetings pertaining to various initiatives. - Support in preparation of Monthly dashboards and Reports that are to be shared with various stake holders. - Coordinating with Facilities regarding the training venue arrangements - Coordinating with Procurement for various requirements placed on timely basis. - Coordinate and update on the PRs raised and the payment closure with the Vendors. - Follow up on Contractual Employees Mandatory trainings compliance. - Support on Compliance wire projects Curriculum revisions, relook on Training Evaluations. - Coordinating to collect various data required to build presentations for External stakeholders. Communication - Design preparation for all internal communications as per the data shared. - Track record of all Employee Milestones and communicating the same periodically - Periodical Communications across the plant for the initiatives run PAN India Other Activities - Track employees Birthday & Anniversary for gift distribution - Track record of all Employee Milestones for Long service Awards - Onboarding employees - New joinee Access, Medical Insurance Organizing & Co-ordinating for active participation of employees in all the Employee Engagement activities, Events & celebrations - PMS co-ordination for timely updation in Culture Amp

Role & responsibilities Work closely with department managers to identify specific training needs for their teams and develop targeted training plans Conduct on the job training sessions for new and existing employees, using a variety of training methods such as classroom training, demonstrations and hand on activities. Evaluate the effectiveness of training sessions and adjust the training program as needed. Develop and maintain training materials, including presentations, manuals and e-learning modules. Ensure that all employees receive the required training, including compliance training, safety training and job specific training Monitor and assess employee performance and provide coaching and feedback to help employees improve their skills Collaborate with senior leadership and HR to identify opportunities for employee development and career advancement Stay up to date with industry trends and best practices to continuously improve the training program. Monitor and manage the training budget, including developing cost-effective training solutions. Maintain accurate records of employee training and certifications. Preferred candidate profile Education: Graduate from a reputed Hotel Management Institute. Experience: Min 2 years of experience in providing training in QSR chain. Key Capabilities: Thrives in fast-paced environment and ready for intra city travel with excellent communication & interpersonal skills.

Hiring for Process Trainer International Voice Process(Mandatory) Require minimum 3years+ experience as Process Trainer in International BPO Immediate joiners Shifts 24*7 6 Days Working Role and key responsibilities: Responsible for day-to-day functional direction of agents within the program training classroom environment, including student progress monitoring for the duration of training, providing coaching and developmental feedback and readiness recommendations. Utilize effective presentation and facilitation skills including creative training techniques and adult/accelerated learning techniques using a variety of training delivery modalities in a classroom environment. Prepare and present training materials through classroom learning, hands on demonstrations, and supporting activities. Accountable for achieving individual training performance metrics. Support and partner with Operations to transition agents from training to production environment, ensuring competency levels meet business standards Maintain relevant product knowledge for each account by taking calls, attending client and cross functional meetings (as needed), and side by side observations. Ensure effective, consistent communication with managers, peers, and other resource groups, including day-to-day informal interaction with clients. Measure the effectiveness of training programs using various feedback methods focus groups, interviews, and surveys that will lead to enhancement of training resources and programs based on results of evaluation. Recommend curriculum modifications to Training Manager/Supervisor on the basis of internal customer feedback and/or Training Needs Analysis .Participate and contribute to continuous learning culture by maintaining engagement on change management product and services releases, policies, processes, and procedures. Key Skills and Knowledge: Proven experience in training methodologies and soft skills (communication skills, critical thinking, time management, team building, etc.) Strong communication skills, both written and verbal Proficient in Microsoft Office Demonstrated ability to multi-task, prioritize, and meet timelines of deliverable. Self-starter, sense of urgency, and works well under pressure. Strong attention to detail Sense of professionalism and ability to develop good relationships. Interested candidates can call at 8115242149 or mail their cv at archil.rathore@im.ocubeservices.com

We are looking for a dynamic and experienced Product and Process Trainer (Female) to join our team organization based out at Noida Sector - 127 . The ideal candidate will have a proven track record of delivering impactful training programs focused on both product knowledge and operational processes. You will play a critical role in enhancing employee skills, improving product understanding, and ensuring process adherence across teams. Interested candidates with suitable experience can share their resume at shyamu.mishra@innovatiview.com Key Responsibilities: Design and deliver effective training programs on product features, workflows, and standard operating procedures. Conduct refresher and upskilling training for new and existing employees. Collaborate with product, operations, and quality teams to ensure training content is aligned with current business practices. Create and update training materials, manuals, SOPs, and knowledge documents. Assess training needs through surveys, feedback and performance metrics. Monitor and evaluate the effectiveness of training programs and make necessary improvements. Maintain detailed records of training schedules, attendance, feedback, and evaluation reports. Support process standardization across departments through structured training. Conduct on-the-job coaching and post-training support as needed. Required Skills & Qualifications: Technical Graduate (BE/B.Tech/BCA) with min 3 years of experience in product and/or process training roles, preferably in the service, tech, and education sectors Excellent communication, facilitation, and presentation skills. Strong understanding of adult learning principles and training methodologies. Proficiency in MS Office Suite and training tools like PowerPoint, Google Slides etc Ability to simplify complex concepts for varied audiences. Strong attention to detail and process orientation. Comfortable conducting both virtual and in-person training sessions.

Key Responsibilities: Conduct new hire training for voice processes (inbound/outbound). Deliver refresher training, upskilling, and process updates to existing employees. Prepare training content, scripts, mock call scenarios, and assessments. Monitor and evaluate training effectiveness using assessments, call audits, and feedback. Coordinate with Quality and Operations teams to identify and address performance gaps. Maintain detailed records of attendance, performance, and training outcomes. Provide feedback and coaching to trainees during nesting and on-the-floor periods. Drive floor engagement and ongoing learning programs for agents. Skills & Competencies: Excellent communication skills in English and Hindi. Strong presentation and facilitation skills. Familiarity with customer service tools, CRMs, or dialers used in contact centres. Ability to manage batch dynamics and engage a diverse group of learners. Strong observation and feedback skills. Educational Qualification: Graduate in any discipline (preferred) Certification in Training/Instructional Design is a plus Interested candidates please click on apply or send resume on whats App- 8639839227/ Shruthi_beulah@apollohospitals.com

Econ Climate Fund is looking for Equity Analyst Trainee to join our dynamic team and embark on a rewarding career journeyAssisting experienced employees with their daily tasks and responsibilities.Observing and gaining hands-on experience in various aspects of the job.Receiving feedback and guidance from supervisors and mentors.Completing assigned projects and tasks under the supervision of experienced employees.Collaborating with team members and contributing to team projects.Demonstrating a strong work ethic, positive attitude, and a willingness to learn and grow.

Hiring for Sr Process Trainer/AM Process Training International Voice Process(Mandatory) Require minimum 3years+ experience as Process Trainer in International BPO(Voice Process) Immediate joiners Shifts 24*7 CTC UPTO 12LPA based on Experience & last CTC 5 Days Working Cabs in ODD Hours LOOKING FOR EXCELLENT COMMUNICATION SKILLS CANDIADTES WORKING IN INTERNATIONAL VOICE PROCESS ARE ONLY ELIGIBLE Role and key responsibilities: Responsible for day-to-day functional direction of agents within the program training classroom environment, including student progress monitoring for the duration of training, providing coaching and developmental feedback and readiness recommendations. Utilize effective presentation and facilitation skills including creative training techniques and adult/accelerated learning techniques using a variety of training delivery modalities in a classroom environment. Prepare and present training materials through classroom learning, hands on demonstrations, and supporting activities. Accountable for achieving individual training performance metrics. Support and partner with Operations to transition agents from training to production environment, ensuring competency levels meet business standards Maintain relevant product knowledge for each account by taking calls, attending client and cross functional meetings (as needed), and side by side observations. Ensure effective, consistent communication with managers, peers, and other resource groups, including day-to-day informal interaction with clients. Measure the effectiveness of training programs using various feedback methods focus groups, interviews, and surveys that will lead to enhancement of training resources and programs based on results of evaluation. Recommend curriculum modifications to Training Manager/Supervisor on the basis of internal customer feedback and/or Training Needs Analysis .Participate and contribute to continuous learning culture by maintaining engagement on change management product and services releases, policies, processes, and procedures. Key Skills and Knowledge: Proven experience in training methodologies and soft skills (communication skills, critical thinking, time management, team building, etc.) Strong communication skills, both written and verbal Proficient in Microsoft Office Demonstrated ability to multi-task, prioritize, and meet timelines of deliverable. Self-starter, sense of urgency, and works well under pressure. Strong attention to detail Sense of professionalism and ability to develop good relationships. Interested candidates can call/WTS Up at 8467054123 or mail cv at simmi@hiresquad.in

Training Facilitate onboarding, role-specific, and ad-hoc training programs for both new hires and current employees in India, using effective methods to engage, inspire, and motivate participants in their development journey Coordinate with the Head of Organisational Development to plan and schedule training sessions aligned with the organisational's framework, ensuring seamless delivery for both new hires and current employees Post and announce training schedules and keep attendance via Corporate LMS Use quizzes, group exercises, and interactive discussions to assess understanding during sessions Monitor participants engagement and adapt strategies as needed to enhance learning outcomes Follow up with participants who need additional assistance or support to ensure they reach training benchmarks Maintain accurate records of training completions and progress, ensuring compliance with company requirements Work with the Head of Organisational Development to review feedback analytics, helping to identify areas for improvement in future sessions and support implementation. Provide constructive feedback to participants and their managers to foster skill development and ensure training goals are met Partner closely with the Head of Organisational Development and internal stakeholders to identify and address training needs across the business unit, ensuring alignment with organizational goals Assess current training gaps, recommend targeted programs, and coordinate with stakeholders to support strategic training initiatives that meet evolving business requirements Ensure that the Head of Organisational Development is aware of the status of all training (planned and delivered). Take ownership of your training and development so that you can continuously improve and develop the skills required by Metro to develop managers and staff.

Plan batches w.r.t NHTs and Refresher trainings for the projects assigned. Should be aware of TNA, TNI Review Existing Training Materials and Identify need for updating the same. Should be able to create new content as and when necessary Required Candidate profile Languages known – Kannada Domestic process Presentation Skills Facilitate internal tests, certification for trainers, advisors and involve in remediation training programs as per the agenda.

We are looking to employ an experience in field sales trainer to provide training within the assigned geographical area. Key Responsibilities Be the Go-To Person for Field/Product Training Needs for the entire Region/State. Responsible for managing OJT for ground sales teams Assisting Sales team from end to end for sales Closures Experience of engaging in Direct Sales, customer-facing roles Owning Sales Performance for MoM on improving efficiency Handling multiple LOBs - Process oriented along with sales efficacy Sales (B2B) Training Exposure can be advantage Corporate only + Excellent Communication Skills. Good Content development and PPT creation skills Should be comfortable with online-offline trainings Prior exposure to Handholding and managing OJT Qualification Required MBA or Equivalent degree preferred Experience- 3 to 8 years Field Sales Experience required Skills Required Must have experience of HARD CORE SALES TRAINING and Sales Coaching. Experience of engaging in Direct Sales, customer-facing roles. Responsible for crafting a sales training program for new Salespeople ( onboarding program). Travel Willingness. Open to travel from one location to another along with the sales team. Develop new training content, modules, and resources to address evolving customer needs, industry trends, and product updates. Must be Excellent in PowerPoint Presentation, preparing daily reports and different training tools. Excellent Communication skills and interpersonal skills.

We are looking to employ an experience in field sales trainer to provide training within the assigned geographical area. Key Responsibilities Be the Go-To Person for Field/Product Training Needs for the entire Region/State. Responsible for managing OJT for ground sales teams Assisting Sales team from end to end for sales Closures Experience of engaging in Direct Sales, customer-facing roles Owning Sales Performance for MoM on improving efficiency Handling multiple LOBs - Process oriented along with sales efficacy Sales (B2B) Training Exposure can be advantage Corporate only + Excellent Communication Skills. Good Content development and PPT creation skills Should be comfortable with online-offline trainings Prior exposure to Handholding and managing OJT Qualification Required MBA or Equivalent degree preferred Experience- 3 to 8 years Field Sales Experience required Skills Required Must have experience of HARD CORE SALES TRAINING and Sales Coaching. Experience of engaging in Direct Sales, customer-facing roles. Responsible for crafting a sales training program for new Salespeople ( onboarding program). Travel Willingness. Open to travel from one location to another along with the sales team. Develop new training content, modules, and resources to address evolving customer needs, industry trends, and product updates. Must be Excellent in PowerPoint Presentation, preparing daily reports and different training tools. Excellent Communication skills and interpersonal skills.

Role & responsibilities Helping the Company to meet its objectives by developing & implementing high impact learning & development programs in line with business needs and priorities. Establish strong partnerships with the business to gain a strong understanding of current business issues and opportunities, as related to learning and development. Identifying the Individual/ Organization Training and Development need and drawing of plan (Training calendar) that addresses needs and expectations. Independently conceptualization and execution of Training program ( Behavioral / Soft Skills / Functional etc.) . Reviewing and revising course materials to ensure they are in line with operating processes, procedures and systems. Deliver training to various parts of the business and work with various stakeholders to coordinate and organize training sessions. Collating feedback on completed training to evaluate and measure results and make improvements where required. Conduct training trainer workshops to ensure training, scalability and effectiveness. Managing the Learning & Development budget. Support HR Team in other HR functions Preferred candidate profile Masters / PG in HR, Must have hands on experience in Learning & Development. Experience in delivering training. Excellent communication & presentation skills. Good computer and database skills Familiarity with traditional and modern training methods (mentoring, coaching, on-the-job or in classroom training, e-learning, workshops, simulations etc.)

Greetings from JTSi Technologies India Pvt Ltd! We JTSi Technologies India Pvt Ltd, a US based MNC IT Co in Kochi Infopark are urgently looking for a Knowledge Harvesting Specialist for our operations in Kochi. Candidates must have excellent communication skills and hands on experience as a training specialist or a similar role in corporate training and development experience in sectors such as consulting, government, tech, healthcare, or R&D-intensive industries. Requirement Brief: Designation : Knowledge Harvesting Specialist Qualification : Graduation Preferably MBA HR / MSW / PGDHRM with a T&D Certificate Experience : Minimum 4 – 7 Years. Skillsets : Training & Development, Contents and Materials Job Time : 09.30 AM – 06.30 PM IST (Monday – Friday) Location : Infopark, Kochi. Duties & Responsibilities 1. Identify and engage with subject matter experts across departments to extract tacit and explicit knowledge. 2. Conduct needs assessments and skills gap analyses to identify training priorities and opportunities in JTSi India. 3. Develop training materials, presentations, and resources to support learning objectives and outcomes. 4. Facilitate training sessions and workshops, ensuring participants a positive and interactive learning experience. 5. Implement knowledge retention strategies for departing employees and key project transitions. 6. Monitor and evaluate training delivery and effectiveness, adjusting to improve outcomes. 7. Provide one-on-one coaching and support to employees to reinforce learning and development. 8. Identify and coordinate the training programs for the team by preparing a training planner and arranging trainers and training platforms 9. Maintain and continuously improve the knowledge harvesting framework, tools, and templates. 10. Monitor and report on the utilization and effectiveness of harvested knowledge assets. 11. Collaborate with HR and department managers to align training initiatives with organizational goals and objectives. 12. Track and report on training metrics and KPIs to measure the impact and ROI of training programs. 13. Stay updated on industry trends, best practices, and emerging technologies in training and development. 14. Familiarity with knowledge management platforms (e.g., SharePoint, Confluence, ServiceNow, Bloomfire ) and enterprise content management systems. If you are interested kindly go through the details and please send us your recently updated resume / references to careers@jtsiindia.com . We will revert you at the earliest. Recruitment Team JTSi Technologies India Private Limited Third Floor, Thapasya Building, Infopark, Kochi. Contacts: 0484 – 4070368 | E Mail: careers@jtsiindia.com | Website: www.jtsiindia.com

GBSU/REG Team deals with processes required to comply with various regional regulations in the OTC Derivatives space,for Ex.: DFA, EMIR, HKMA, MAS, MiFID etc.REG Team carry out periodic post reporting controls to identify Regulatory reporting anomalies rectify the issues in coordination with technology teams. In addition, team responsible to managedaily reporting activities for regulators. Skill : Experience in regulatory reporting or Good Knowledge on OTC Derivatives products /capital market Operational Excellence Provide guidance/ follow-up closely on complex issues Monitor the production parameters on a daily basis Identify short term production priorities Drive production efficiencies Ensure compliance / regulatory adherence Address internal / external audits Monitor/Escalate reconciliation/reporting errors and incidents Ensure reconciliation process is executed efficiently Change Management Continuously identify and implement CI ideas thereby bringing in more efficiency across teams Contribute/Implement action items from strategic projects implement organizational changes Contribute to team's transformation initiatives Identify and implement action items from transversal optimization projects / initiatives Contribute and influence adoption of emerging technologies and best practices Identify and resolve medium to high-level issues. Detect and define process enhancements, regularly. Prepare, attend and contribute to process governance. Train analysts. Profile required Ability to understand control framework. Proven knowledge of functional, domain and operational risk management. Intermediate stakeholder and partner management skills. Clear and concise communication skills. Ability to visualize process enhancements.

Should have process training experience on papers for at least 2 years. Should be aware of TNA/TNI/TTT/OJT. Should be able to calculate Throughput. Should have knowledge of RAG Analysis. Should be able to converse in Telugu & Kannada Interested candidates can reach out to - Bhawnas1@hexaware.com , 6260351725 Regards Bhawna

Role & responsibilities Training Needs Identification, Plan & execute training calender, conduct trainings, Contineous review and feedback, Impact assessments through quizzes, tests etc., Develop individual and team level learning profiles, Prepare training roadmap for various roles, content development, incremental training schedules, follow up trainings, Review the impact of trainings and rework on content & strategy accordingly, review the feedback received, learning resources planning, budgeting, handling cotent digitzation, Managing LMS, Carry out induction and orientation program. Preferred candidate profile A seasoned Leaning manager with 4+ years of experience in Learning & Development, Must be a trainer with great Presentation skills, Ability to engage with all age group participants, Great linguistic abilities, Knows impact assessment methods and tools, Travel ready, CPTM, CPLP, ATD certified trainers preferred.

Leading BPO in Mumbai Hiring for Process Trainer International Voice Process(Mandatory) Require minimum 1year experience as Process Trainer in International BPO Immediate joiners/lesser notice period is prefered(NOTICE BUY OUT OPTION IS AVAILABLE) CTC UPTO 6.5LPA Shifts 24*7 5 Days Working Role and key responsibilities: Responsible for day-to-day functional direction of agents within the program training classroom environment, including student progress monitoring for the duration of training, providing coaching and developmental feedback and readiness recommendations. Utilize effective presentation and facilitation skills including creative training techniques and adult/accelerated learning techniques using a variety of training delivery modalities in a classroom environment. Prepare and present training materials through classroom learning, hands on demonstrations, and supporting activities. Accountable for achieving individual training performance metrics. Support and partner with Operations to transition agents from training to production environment, ensuring competency levels meet business standards Maintain relevant product knowledge for each account by taking calls, attending client and cross functional meetings (as needed), and side by side observations. Ensure effective, consistent communication with managers, peers, and other resource groups, including day-to-day informal interaction with clients. Measure the effectiveness of training programs using various feedback methods focus groups, interviews, and surveys that will lead to enhancement of training resources and programs based on results of evaluation. Recommend curriculum modifications to Training Manager/Supervisor on the basis of internal customer feedback and/or Training Needs Analysis .Participate and contribute to continuous learning culture by maintaining engagement on change management product and services releases, policies, processes, and procedures. Key Skills and Knowledge: Proven experience in training methodologies and soft skills (communication skills, critical thinking, time management, team building, etc.) Strong communication skills, both written and verbal Proficient in Microsoft Office Demonstrated ability to multi-task, prioritize, and meet timelines of deliverable. Self-starter, sense of urgency, and works well under pressure. Strong attention to detail Sense of professionalism and ability to develop good relationships. Interested candidates can call at 8467054123 or mail their cv at simmi@hiresquad.in

Hiring for Sr Process Trainer/AM Training International Voice Process(Mandatory) Banking Process Require minimum 3years+ experience as Process Trainer in International BPO(Voice Process) Immediate joiners Shifts 24*7 CTC UPTO 11.5LPA 5 Days Working Cabs in ODD Hours Role and key responsibilities: Responsible for day-to-day functional direction of agents within the program training classroom environment, including student progress monitoring for the duration of training, providing coaching and developmental feedback and readiness recommendations. Utilize effective presentation and facilitation skills including creative training techniques and adult/accelerated learning techniques using a variety of training delivery modalities in a classroom environment. Prepare and present training materials through classroom learning, hands on demonstrations, and supporting activities. Accountable for achieving individual training performance metrics. Support and partner with Operations to transition agents from training to production environment, ensuring competency levels meet business standards Maintain relevant product knowledge for each account by taking calls, attending client and cross functional meetings (as needed), and side by side observations. Ensure effective, consistent communication with managers, peers, and other resource groups, including day-to-day informal interaction with clients. Measure the effectiveness of training programs using various feedback methods focus groups, interviews, and surveys that will lead to enhancement of training resources and programs based on results of evaluation. Recommend curriculum modifications to Training Manager/Supervisor on the basis of internal customer feedback and/or Training Needs Analysis .Participate and contribute to continuous learning culture by maintaining engagement on change management product and services releases, policies, processes, and procedures. Key Skills and Knowledge: Proven experience in training methodologies and soft skills (communication skills, critical thinking, time management, team building, etc.) Strong communication skills, both written and verbal Proficient in Microsoft Office Demonstrated ability to multi-task, prioritize, and meet timelines of deliverable. Self-starter, sense of urgency, and works well under pressure. Strong attention to detail Sense of professionalism and ability to develop good relationships. Interested candidates can call at 8766331528 or mail their cv at jasleen@hiresquad.in