137 Training Analysis Jobs - Page 3

Roles and Responsibilities Collaborate with cross-functional teams to design and deliver effective team training initiatives. Manage training management systems to track employee progress and ensure compliance with regulatory requirements. Provide product training to new hires and existing employees on insurance products and processes. Develop and implement process training programs for sales teams to enhance customer service skills. Conduct quality audits, monitor calls, and analyze data to identify areas for improvement.

Job Overview: We are looking for an experienced and dynamic Process Trainer for our International Voice Process team based in Bangalore. The ideal candidate will have a total of 4+ years of professional experience including at least 1 year in a training role. This role is responsible for delivering process training to new hires and existing employees to ensure high standards of customer service and compliance with client requirements. Key Responsibilities: Deliver effective process training sessions for new hires and existing agents in the International Voice Process domain Evaluate training effectiveness through assessments, feedback and performance metrics Conduct refresher training based on performance gaps and process updates Perform regular call audits and provide constructive feedback and coaching Work closely with operations, quality and HR teams to align training with business goals Maintain accurate training records and reports Develop and update training content, SOPs and manuals Facilitate floor support post-training to ensure successful nesting and transition Ensure adherence to training schedules and timelines Skills & Attributes: Proven experience in training delivery in a BPO or call center environment Excellent verbal and written communication skills in English Strong presentation and facilitation skills Good understanding of International Voice Process standards and customer service metrics Ability to manage multiple training batches and adapt to changing needs High attention to detail and organizational skills Proficient in MS Office and LMS tools Positive attitude with a focus on team collaboration and performance improvement Candidates from other location can also apply who is willing to relocate Immediate joiners given first preference or maximum 15 days. Interested candidates can call me at the below mentioned Number from Monday to friday 10a.m. to 6p.m. only or send your resume through email or whats app. Contact Person- Prashanth Contact Number- 9360810536 Email - prashanth@gojobs.biz Job Location: Bangalore ( For Our leading Client)

Roles and Responsibilities Design and deliver training programs for international voice process teams, focusing on soft skills, accent reduction, customer service, sales, and product knowledge. Develop and maintain relationships with clients to understand their requirements and preferences for training delivery. Collaborate with subject matter experts to create engaging and effective learning materials. Monitor the effectiveness of trained employees through evaluation metrics such as quality scores, call audits, and feedback from customers. For further information kindly connect with- Simran Rana - 9137514621

Responsibilities of a Process Trainer Developing training modules and materials tailored to specific processes Conducting interactive training sessions and workshops Assessing employee performance and providing feedback Updating training materials based on process changes or improvements Maintaining records of training activities and employee progress Requirements and Skills Proven experience as a process trainer or similar role Excellent communication and presentation skills Ability to assess and address individual training needs Familiarity with modern training techniques and tools Strong organizational and team management skills International BPO experience required Comfortable for rotational shift/ rotational off

Amazon is an E-commerce and Cloud Computing company with headquarters in Seattle, Washington. Since 1995, Amazon has focused on being the world s most customer centric company. As Team Manager, you will be responsible for : Managing a team of ML Data Associates. Executes plans for the team to handle multiple ML queues within a defined process area. Identifies risks and ensures proper escalation; maintains confidentiality and compliance. Responsible for meeting SLAs and task completion targets for specific queues within capacity limits. Collaborates with internal and external teams to achieve business goals. Analyzes data to highlight trends and gaps; reports key metrics. Presents data during business meetings and reviews. Designs and implements process improvement projects affecting team performance; participates in new workflow rollout projects. Provides guidance on work types and prioritization; manages straightforward objectives as well as ad hoc requests. Creates and implements performance improvement plans for associates; offers regular coaching and feedback on quality, performance, behavior, and career development. Manages team performance based on metrics and deliverables. Holds team members accountable for performance, adherence to rules, and guidelines. Support hiring and training of new Associates A day in the life As Team Manager, you will be responsible to : Manage monitor performance on job or queue adherence, volume, and quality Support hiring and training of new Associates Ensure productivity is maximized through supervision, training, analysis, and feedback of performance data on a periodic basis Track quality and utilization metrics Provide regular, formal informal feedback to direct reports Identify and help implement process-related improvement using methodologies Communicate effectively About the team Artificial General Intelligence Data Services (AGI DS) mission is to provide high-quality labelled data at high-speed and low-cost for machine learning (ML) technologies. Bachelor Degree (Any Stream) or advanced college education or experience in a Leadership or related position with management. Proficiency in verbal and written communication skills Experience in understanding performance metrics and developing them to measure progress against key performance indicators Overall 4+ yrs of work experience out of which, min 1+ yrs of people management experience Must have driven process improvements in the current role Experience with process improvement/quality control tools and methods Demonstrated ability to lead diverse talent within a team, work cross-functionally, and build consensus on difficult issues Excellent communication, strong organizational skills and very detail-oriented Strong interest in hiring and developing people in their respective roles Leadership experience in coaching and performance management Experience in managing process and operational escalations Experience with aspects of speech and language technology

Statement of purpose To coach floor agents on language, soft skills and accent equipping them to handle customer interactions and facilitating ongoing development by providing constructive feedback, addressing specific challenges and adapting coaching strategies to meet the evolving needs of the program. Summary of essential job functions Effective Communication coaching on clear and concise communication skills ensuring the agents in BFSI can articulate information accurately and professionally especially in Service No call intents Improving CS skills including and not limited to; Empathy, active listening and problem solving to create a positive customer experience during every interaction Ensure communication practices align with regulatory requirements and internal policies, reducing the risk of compliance issues and maintaining a high standard of ethical communication Coach agent level candidates on language, soft skills and accent neutralization Plan, prepare and deliver high impact coaching / refresher sessions to improve business metric NPS/FCR/CSAT Help trainees develop listening, speaking, reading accurately and writing skills via individual and group sessions Conduct Training Need Analysis to understand performance gaps Organize and conduct refresher courses as per the Training Need Analysis Work closely with the Product Trainers to devise actions on NewHire readiness and Performance improvement programs Monitor and present trainee performance post refreshers/coaching activities & remediation plans Minimum requirements (Education Qualification & Work Experience) Bachelor’s degree Exposure to US Culture & Credit System (BFSI) Experience TEFL/TESL certification or equivalent (Desired) Instructional Design Experience/Certification (Desired) Competency Requirements: [Technical & Behavioral] Must be adept in MS Office Facilitation Skills Excellent diction, spoken and written language skills, with English Patience Critical-thinking and problem-solving Lateral thinking Confidence Time-management & multi-tasking skills Job Responsibilities Collaborate with key stakeholders to understand the training outcomes & align content, delivery, and assessments Implement apt instructional and learning strategies, activities, materials, and equipment to ensure students learn and comprehend quickly and are equipped with the skill sets required Handle language assessment to ensure the quality of agents being hired Design, write and utilize lesson plans conforming to approved curriculum Use a modern and dynamic coaching approach which allows agents to communicate easily using English language Assessing and recording agents progress by setting and marking coursework and examinations Researching and devising entertaining, engaging, interesting, creative, productive lessons for students Ensure documented plans are available for review and redesign Ensure lesson plans are modified depending on different student learning styles. Conduct refresher / reset skill training as required Design and develop instructional modules/activities using data from student learning style assessments Develop monitoring systems to ensure that all agents are performing job responsibilities according to training Maintain and publish training reports to relevant stakeholders with impact to Program Metric Performance Measures [Metrics for evaluating Job Holders] Floor Performance – with no communication call outs

Responsible to conduct sale training, product launch training, New Employee & Agent inductions training for all channels (Agency, Banca, DST). Track business performance, identify productivity gaps & support corrective action through trainings. Required Candidate profile Graduate with 4-6 years experience in Training delivery. Open to travel for 7–10 days a month to multiple branches & channels within the region. Sales training experience & including joint field work.

Role: Specialist Trainer (Sales or Digital Marketing) Exp: 5-10 years Work location: Bangalore Must have worked as a B2B Sales Trainer or Digital Marketing trainer in international markets Have detailed knowledge and hands on experience in Digital Marketing processes Create training programs to address skill gaps in employees. Prepare learning materials for programs. Develop onboarding programs for new employees. Conduct surveys to gauge the effectiveness of programs. Research new teaching methods. Liaise with managers to determine training needs and schedule training sessions Prepare educational material such as module summaries, videos etc. Support and mentor new employees Interested candidates can share their profiles with bindu@logicalhiring.com or careers@logicalhiring.com References are welcome! For other open roles, please visit - www.logicalhiring.com

Greetings we are looking for Process Trainer- International Customer Care in Pune, *Kindly note this a work from office role with following job location available, cabs are provided by the company Profile - Process Trainer - International Customer Care(Voice) Job location - Pune Qualification *Overall 4+ years of experience *1 year + Process Training Experience Salary - Upto 8Lpa Working days -5 (Rotational Shifts) To get your Telephonic interviews Scheduled Kindly call/ Whatsaap :"Process Trainer" call or wats app for details. * Honey 8871997083 * Khushi 7869457739 ## NO PLACEMENT CHARGES ## DIRECT INTERVIEW ## IMMEDIATE JOINING Thanks and Regards, Prajit Grover H.R Team KVC CONSULTANTS LTD.

Greetings we are looking for Process Trainer- International Customer Care in Pune, *Kindly note this a work from office role with following job location available, cabs are provided by the company Profile - Process Trainer - International Customer Care(Voice) Job location - Pune Qualification *Overall 4+ years of experience *1 year + Process Training Experience Salary - Upto 8Lpa Working days -5 (Rotational Shifts) To get your Telephonic interviews Scheduled Kindly call/ Whatsaap :"Process Trainer" call or wats app for details. * Honey 8871997083 * Khushi 7869457739 ## NO PLACEMENT CHARGES ## DIRECT INTERVIEW ## IMMEDIATE JOINING Thanks and Regards, Prajit Grover H.R Team KVC CONSULTANTS LTD.

JD To Head Curriculum development, ID, training materials, LMS. Needs assessment, learning objectives, curriculum development, training delivery methods, learning theories Reports to HR Director, India Alternate Saturdays off \ Strictly Office Mode

NOTE - If Interested mail me your updated CV on Karishmap@itm.edu or can contact at 84339 73130 Organization: ITM Skills University (https://www.itm.edu/) Job Location: - Navi Mumbai SPECIALIZED KNOWLEDGE AND SKILLS: Ability to grasp the domain requirement and customize training practices. Excellent written/verbal communication skills and significant experience presenting to Students Facilitation, Trainer and presentation skills Strong work ethics, self-sufficient & highly organized Researches, writes, organize and present a variety of training sessions (i.e. Team Building & Train the Trainer). Ability to work independently but guided by documented procedures, with appropriate support. Job Descriptions: Plans, schedules and conducts pre-licensing training for all prospective life advisors. Coordinates with external training institutes for offline classroom training being conducted for Students Schedules BFSI training programs and publishes the calendar as per the system. Maintains a record of all training programs and participants and publishes relevant MIS Remains abreast of all advisors, agency partners and employees vis--vis the gaps in training needs and designs a developmental plan covering all of them Conduct Life Cycle based training programs for Students in line like Agency Partners & Sales Managers Develop, implement, manage and supervise the Annual Training Plan. Excellent Execution Skills

Must have Min 1+yrs exp as a Process Trainer from Mutual Fund process. NISM Certified Trainers are preferred. 6 Days Working Excellent Comms Required Call 8447780697 send CV monu@creativeindians.com

Sterile Operations Trainer Grade: G8 Designation: Deputy General Manager Location: Halol 1 Job Description: Education: B. Pharm / M. Pharm Overall responsibility of Aseptic Training Academy (ATA), Baska To plan, develop, and execute training at Aseptic Training Academy (ATA) - Sterile Operations for Sun Global Operations (SGO) Training. Creation of simplified training modules for technicians, scheduling and execution of training Creation of training evaluation and/or feedback systems Course creation according to levels (Level 1 - Technicians, Level 2 - Supervisors and above, Level 3 - Managers and above) pertaining to sterile operations Planning, scheduling & execution of technical training program relevant to sterile operations for new recruits/for existing employee by self/internal or external facility Identification of Certified trainer at various locations (sterile operations) based on additional training need of respective location Coordination with location head and Subject Matter Expert (SME) for conducting the additional training program according to training calendar on monthly basis pertaining to sterile operations To prepare and submit SGO training score card for sterile operations on monthly basis after plant review to Corporate Quality Policy and Training department (CQPT) To maintain the training records of training Periodical review of technical courses along with business units for site specific course and the head of course for suitable course content / design and pedagogy up gradation To coordinate in technical course scheduling and publishing of calendars and facilitate visiting faculty/guest faculty in course delivery Any other work assigned by superiors from time to time

Must have Min 1+yrs Exp as Process Trainer from International Voice/ Technical/ Semi Technical Voice Chat Email process BPO Must know TNA TNI Training Metrics 24*7 Shifts Call 8447780697 send CV monu@creativeindians.com

Role & responsibilities Preferred candidate profile

Role & responsibilities:- Training needs analysis- liaison with all stakeholders. To identify training needs of employees with relation to product, technical knowledge and behavioural skills. Preparation of training calendar for all the allocated stores. Conducting the following Trainings for all store employees: Product Training Process Training Systems training Behavioural training. Coordinating with various brands to conduct training at stores. On floor evaluation and feedback about training effectiveness Preparing MIS for all the trainings conducted including brand and other external trainings. Designing the training activities as required (content creation, mode of delivery etc.) Drive organizational level training initiatives like LMS etc. Monitor the training being conducted internally and externally, plan and take corrective actions wherever required. Manage On-going training of the all the employees at the store and partner with HR and Training team to enhance the capability, skill and knowledge levels of store employees Skills & Competencies 2+ years of experience in retail or CDIT trainings Qualification/Experience Graduate / Post Graduate

The position will involve collaborating effectively with people at all job levels and interacting with a diverse group of individuals and personalities to ensure the achievement of individual, functional and organizational goals. Role & responsibilities - Conducting Training Needs Analysis using both structured and informal methods to capture requirements across the institution; identifying current and future developmental needs at the individual level, and capacity building requirements at the institutional level; - Conceptualizing innovative and flexible methods to address the developmental and capacity building needs identified, including identification of external training programs and conferences, the design and delivery of in-house training sessions, enrollment in online learning programs, mentoring, self-learning, and other methods as appropriate; - Drawing up a comprehensive L&D Plan based on the developmental needs and methods identified; - Driving and facilitating the implementation of the L&D Plan to ensure smooth execution with effective outcomes; providing thought leadership around program design and delivery; - Monitoring and evaluation of both structured and informal methods used; making continuous improvements in the approach, process and methods as appropriate; - Organizing and anchoring the New Hire Orientation program to enable easy settling-in and acculturalization of new joiners; - Refining existing systems and processes, and setting up new processes as required, including: preparing and tracking the annual L&D Budget; creating and updating the Training Calendar; tracking training attendance; capturing feedback on training programs as well as conferences and workshops attended. Preferred candidate profile Min 12-15 years of experience in L&D role and currently should be heading the function with reputed NBFC. Perks and benefits Best as per industry standards

Urgent Requirement!!! Position:- Executive HR in Training & Development Qualification:- Graduate/Post Graduate Experience: 2-5 Years Salary:- As per interview. Email ID: hrd@metrohospitalfaridabad.com Phone :- 9999202119

About Us: Soul AI is a pioneering company founded by IIT Bombay and IIM Ahmedabad alumni, with a strong founding team from IITs, NITs, and BITS We specialize in delivering high-quality human-curated data, AI-first scaled operations services, and more Based in SF and Hyderabad, we are a young, fast-moving team on a mission to build AI for Good, driving innovation and positive societal impact We are seeking skilled Financial Analysts with a minimum of 1 year of experience to join us as freelancers and contribute to impactful projects Key Responsibilities: Write clean, efficient code for data processing and transformation Debug and resolve technical issues Evaluate and review code to ensure quality and compliance Required Qualifications: 1+ year of Financial Analysis experience Proficiency in financial modeling and forecasting Strong Excel and spreadsheet skills Knowledge of accounting principles (GAAP, IFRS) Effective communication and reporting skills Why Join Us Competitive pay (‚1000/hour) Flexible hours Remote opportunity NOTEPay will vary by project and typically is up to Rs 1000 per hour (if you work an average of 3 hours every day that could be as high as Rs 90K per month) once you clear our screening process Shape the future of AI with Soul AI!

About Us: Soul AI is a pioneering company founded by IIT Bombay and IIM Ahmedabad alumni, with a strong founding team from IITs, NITs, and BITS We specialize in delivering high-quality human-curated data, AI-first scaled operations services, and more Based in SF and Hyderabad, we are a young, fast-moving team on a mission to build AI for Good, driving innovation and positive societal impact We are seeking skilled Financial Analysts with a minimum of 1 year of experience to join us as freelancers and contribute to impactful projects Key Responsibilities: Write clean, efficient code for data processing and transformation Debug and resolve technical issues Evaluate and review code to ensure quality and compliance Required Qualifications: 1+ year of Financial Analysis experience Proficiency in financial modeling and forecasting Strong Excel and spreadsheet skills Knowledge of accounting principles (GAAP, IFRS) Effective communication and reporting skills Why Join Us Competitive pay (‚1000/hour) Flexible hours Remote opportunity NOTEPay will vary by project and typically is up to Rs 1000 per hour (if you work an average of 3 hours every day that could be as high as Rs 90K per month) once you clear our screening process Shape the future of AI with Soul AI!

About Us: Soul AI is a pioneering company founded by IIT Bombay and IIM Ahmedabad alumni, with a strong founding team from IITs, NITs, and BITS We specialize in delivering high-quality human-curated data, AI-first scaled operations services, and more Based in SF and Hyderabad, we are a young, fast-moving team on a mission to build AI for Good, driving innovation and positive societal impact We are seeking skilled Financial Analysts with a minimum of 1 year of experience to join us as freelancers and contribute to impactful projects Key Responsibilities: Write clean, efficient code for data processing and transformation Debug and resolve technical issues Evaluate and review code to ensure quality and compliance Required Qualifications: 1+ year of Financial Analysis experience Proficiency in financial modeling and forecasting Strong Excel and spreadsheet skills Knowledge of accounting principles (GAAP, IFRS) Effective communication and reporting skills Why Join Us Competitive pay (‚1000/hour) Flexible hours Remote opportunity NOTEPay will vary by project and typically is up to Rs 1000 per hour (if you work an average of 3 hours every day that could be as high as Rs 90K per month) once you clear our screening process Shape the future of AI with Soul AI!

About Us: Soul AI is a pioneering company founded by IIT Bombay and IIM Ahmedabad alumni, with a strong founding team from IITs, NITs, and BITS We specialize in delivering high-quality human-curated data, AI-first scaled operations services, and more Based in SF and Hyderabad, we are a young, fast-moving team on a mission to build AI for Good, driving innovation and positive societal impact We are seeking skilled Financial Analysts with a minimum of 1 year of experience to join us as freelancers and contribute to impactful projects Key Responsibilities: Write clean, efficient code for data processing and transformation Debug and resolve technical issues Evaluate and review code to ensure quality and compliance Required Qualifications: 1+ year of Financial Analysis experience Proficiency in financial modeling and forecasting Strong Excel and spreadsheet skills Knowledge of accounting principles (GAAP, IFRS) Effective communication and reporting skills Why Join Us Competitive pay (‚1000/hour) Flexible hours Remote opportunity NOTEPay will vary by project and typically is up to Rs 1000 per hour (if you work an average of 3 hours every day that could be as high as Rs 90K per month) once you clear our screening process Shape the future of AI with Soul AI!

About Us: Soul AI is a pioneering company founded by IIT Bombay and IIM Ahmedabad alumni, with a strong founding team from IITs, NITs, and BITS We specialize in delivering high-quality human-curated data, AI-first scaled operations services, and more Based in SF and Hyderabad, we are a young, fast-moving team on a mission to build AI for Good, driving innovation and positive societal impact We are seeking skilled Financial Analysts with a minimum of 1 year of experience to join us as freelancers and contribute to impactful projects Key Responsibilities: Write clean, efficient code for data processing and transformation Debug and resolve technical issues Evaluate and review code to ensure quality and compliance Required Qualifications: 1+ year of Financial Analysis experience Proficiency in financial modeling and forecasting Strong Excel and spreadsheet skills Knowledge of accounting principles (GAAP, IFRS) Effective communication and reporting skills Why Join Us Competitive pay (‚1000/hour) Flexible hours Remote opportunity NOTEPay will vary by project and typically is up to Rs 1000 per hour (if you work an average of 3 hours every day that could be as high as Rs 90K per month) once you clear our screening process Shape the future of AI with Soul AI!

About Us: Soul AI is a pioneering company founded by IIT Bombay and IIM Ahmedabad alumni, with a strong founding team from IITs, NITs, and BITS We specialize in delivering high-quality human-curated data, AI-first scaled operations services, and more Based in SF and Hyderabad, we are a young, fast-moving team on a mission to build AI for Good, driving innovation and positive societal impact We are seeking skilled Financial Analysts with a minimum of 1 year of experience to join us as freelancers and contribute to impactful projects Key Responsibilities: Write clean, efficient code for data processing and transformation Debug and resolve technical issues Evaluate and review code to ensure quality and compliance Required Qualifications: 1+ year of Financial Analysis experience Proficiency in financial modeling and forecasting Strong Excel and spreadsheet skills Knowledge of accounting principles (GAAP, IFRS) Effective communication and reporting skills Why Join Us Competitive pay (‚1000/hour) Flexible hours Remote opportunity NOTEPay will vary by project and typically is up to Rs 1000 per hour (if you work an average of 3 hours every day that could be as high as Rs 90K per month) once you clear our screening process Shape the future of AI with Soul AI!