137 Training Analysis Jobs - Page 2

MISSION To lead the industrialization of the new P1 To improve the production efficiency (machine & Direct Labor) in its perimeter Capitalize and share the know-how of industrial processes in his domain To participate on the design of new equipment and new lines To lead Lean design workshop Industrialization To manage production equipment introduction using IPROM To follow equipment or assembly lines development with the supplier To design small tool and validate the supplier proposal To define the acceptance criteria for new equipment or line To perform pre acceptance and acceptance of the equipment To perform trials on the lines and deliver reports To built action plans and follow up to be ready for FDPR To perform and/or collect, capabilities of equipments and process To set up equipment and propose PROCESS VALIDATION PLAN To participate on PFMEA and CONTROL PLAN Mass production To monitor QCDM and propose improvement To survey the performance of equipments , and always in mind, optimization To work on Cycle time reduction to optimize investments, material & labor costs To update routing on Information system with SPV validation To support production technician ( training, analysis, problem solving) To be in contact with the suppliers ( improvement, support) To participate to SPV workshop To participle to APU QRQC Standardization Validate PG RAISE and CdC standards which are created by Standard Owners Validate any change of standard proposed by sites To know, apply and promote the standards ( PG, sites or corporate) in his domain To apply the SPV rules Environment Ensure the respect of Safety and Environment procedures of Valeo Group Maintain the 5S and report issues Alert for safety rules infringement

We are looking to hire a male candidate with 6-9 years of experience in Learning & Development, Performance Management Systems (PMS), and Employee Engagement. Key Responsibilities Learning & Development (L&D) Conduct Training Need Identification (TNI) and prepare quarterly training plans. Schedule and communicate training programs with stakeholders. Facilitate online learning activities and ensure completion tracking. Ensure training participation by following up with employees and coordinating replacements. Maintain training records as per ISO standards. Coordinate logistics with trainers and site admins. Collect training feedback and analyze outcomes. Training Programs Conduct induction programs for all new joiners and keep the presentation updated. Gather and analyze induction feedback. Deliver in-house training (online/offline) on key HR and development topics. Employee Engagement Prepare and execute the employee engagement calendar for HO and sites. Plan and organize activities in coordination with facility and site teams. Compere events, collect event photos, and manage internal celebrations. Administer surveys and document outcomes. Internal Communication Manage official WhatsApp groups add/remove members and keep communication streamlined. Rewards & Recognition Collect nominations and manage certificate and trophy design/printing. Coordinate award ceremonies and internal recognition programs. Documentation & Compliance Maintain and update HR policies, SOPs, and ISO documentation. Prepare L&D, POSH, induction, and employee engagement reports. Ensure EHS compliance by understanding and addressing HIRA/ERA risks. Apply now to be part of a dynamic and values-driven HR team! Send your resume to prachee.rathor@sjcpl.in

Job Summary: We are looking for a proactive and knowledgeable L&D Executive to join our team in Pune. The ideal candidate will be responsible for identifying training needs across engineering and supporting functions, designing and delivering effective learning interventions, and fostering a culture of continuous development. Prior experience in real estate training is essential. Role & responsibilities: Training Need Analysis: Identify skill gaps through interactions with department heads, performance reviews, and site visits for both engineering and support teams. Program Development & Delivery: Design, plan, and implement targeted training programs including technical, soft skills, compliance, and behavioral modules. Vendor Management: Collaborate with external trainers, institutes, and subject matter experts for specialized sessions. In-house Sessions: Conduct in-house workshops, toolbox talks, soft skills training, and on-site technical upskilling sessions. Real Estate-Specific Learning: Develop and conduct training content specific to the real estate industry such as construction practices, project management tools, safety protocols, and regulatory updates. Training Calendar: Create and manage an annual/monthly training calendar ensuring alignment with business goals. Feedback & Evaluation: Measure training effectiveness through assessments, feedback forms, and on-the-job performance improvement. Documentation & Reporting: Maintain training records, attendance, feedback, and prepare periodic reports for management. Key Requirements: Graduate/Postgraduate in Human Resources, Business Administration, or related field. L&D certifications preferred. 3-5 years of L&D experience , with a minimum of 2 years in the real estate or construction industry . Strong understanding of learning strategies applicable to civil engineering, MEP, architecture, and site support functions. Excellent communication, presentation, and coordination skills. Ability to manage multiple training programs simultaneously and work closely with project/site teams. Proficient in MS Office, LMS platforms, and e-learning tools. Preferred Skills: Knowledge of construction management tools and software Experience in employee engagement initiatives and leadership development. Experience in leadership development programs and team-building initiatives. Certification in Training and Development (e.g., CPLP, TDMI) is advantageous. Location - Pimple Saudagar(PCMC) Interested Candidates May apply to - careers@mangalamlandmark.com

Apply Now Job Title Manager I, Training Job Description The Manager I, Training assist with the analysis, scheduling and implementation of all classroom training in support of client programs to ensure superior workforce preparation This position is responsible for cultivating client and departmental relationships resulting in reduced cost, continual performance improvement, and increased revenue Responsible for the overall direction, coordination, and evaluation of the department, Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations Key Responsibilities Work with various teams to identify training needs and develop training materials, Design and deliver training programs for new hires and existing employees, Monitor the effectiveness of training programs and make recommendations for improvements, Conduct regular training needs assessments and adjust training programs accordingly, Evaluate the effectiveness of quality assurance measures and make recommendations for improvements, Ensure that quality standards are met throughout the organization, Develop and implement policies and procedures to ensure compliance with industry regulations, Collaborate with senior leadership to identify strategic opportunities for training and quality initiatives, Analyze training and quality data to identify trends and make data-driven recommendations, Develop and maintain relationships with internal and external Stakeholders vendors to support training and quality initiatives, Ensure that all training and quality initiatives align with the organization's overall strategy and goals Required Skills And Qualifications Excellent communication and presentation skills, Strong analytical and problem-solving skills, Knowledge of industry regulations and compliance requirements, Ability to work independently and as part of a team, Ability to manage multiple projects and priorities simultaneously, Proficiency in Microsoft Office and other training and quality management software, Should have strong knowledge of quality domain and should be able to display innovative problem-solving skills towards process challenges Exposure to Lean six sigma problem solving and quality tools, with hands on experience Ability to display stakeholder management skills while addressing for solutions to challenges they put forward Good communication skills logical thinking on any audit form creation and functional setup Logical Approach towards fixing internal issue like high variance and appropriate sampling etc Education Qualification :Graduate in any stream Disclaimer: 'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ?recruitment, ?processingor any other kind of fees in exchange for offer letters from Concentrix Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities ' Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this job They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title, Concentrix is an equal opportunity employer Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic, Location: IND Gurugram SP Infocity, Plot no 243 Udyog Vihar, Dundahera Language Requirements Time Type: Full time If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents Apply Now

Responsible for organizing, implementing, & evaluating employee training programs. They act as a bridge between the HR department & employees to ensure continuous learning & skill advancement within the organization. Required Candidate profile Training & Placement in relevant field & project management multiple tasks, prioritize work, & meet timelines. Strong leadership, communication, computer savvy. Proficiency in regional language.

About The Role Key Responsibilities: Develop Training Programs: Design and implement training programs tailored to the needs of the organization. This includes both in-house and outsourced training. Manage Training Schedules: Create and maintain training schedules for all departments, ensuring timely and effective delivery of training sessions. Evaluate Trainers: Evaluate trainers. Provide feedback and support to ensure high-quality training delivery. Assess Training Needs: Conduct training needs assessments to identify skill gaps and areas for improvement. Collaborate with department heads to determine training requirements. Track Training Outcomes: Monitor and report on the effectiveness of training programs. Maintain training records and track employee progress. Continuous Improvement: Stay updated on the latest training methods and technologies. Attend seminars and workshops to enhance training programs. Qualifications: Education: Bachelor's degree Experience: Proven experience as a Training Coordinator or similar role. Experience in managing trainers and training programs. Skills: Excellent organizational and communication skills. Ability to assess training needs and develop effective training programs. Proficiency in using training software and tools. Attributes: Strong leadership and interpersonal skills. Ability to work collaboratively with different departments and stakeholders.

Hiring for Trainer for Collection process. Should have at least 2 yrs experience as trainer in BPO-(Domestic BPO)Should know English & Malayalam Collaborate with managers to identify and assess company training needs Utilize data analytics to pinpoint areas requiring improvement and development. Design and implement an effective training curriculum that meets organizational needs. Develop training materials, including module summaries, Train and guide new employees to ensure a smooth onboarding process. Develop monitoring systems to ensure all employees are performing their job responsibilities as per training. Contact HR:- 9449900627yamanurappa.kuri@telepeformancedibs.com

We're Hiring: Full-Time / Freelance Trainers Banking Sector Location: Navi Mumbai Compensation: As per industry standards Company: ITM Group of Institutions Are you passionate about training and have hands-on experience in the Banking industry ? Whether you're currently working in banking sales or have training experience with a banking background , wed love to connect with you! Were open to hiring both Full-Time and Freelance Trainers to help shape the next generation of banking professionals. Key Requirements: Background in banking (sales/training preferred) Strong communication and presentation skills Ability to conduct engaging, impactful training sessions Willingness to work from Navi Mumbai (for full-time role) Interested? Send your resume to careers@itm.edu Or contact Karishma at 8433973130 Let’s build something great together!

MOTM Technologies is a growth consulting and outsourced sales organization working with over 150 engineering and manufacturing industries. Our mission is to provide scalable, efficient, and tech-driven sales and marketing solutions tailored to technical industries across India and international markets. Role Overview We are seeking an experienced and dynamic Assistant Training Manager to lead the training and development initiatives for our growing team of engineers and sales professionals. This role is pivotal in enhancing our team's capabilities in sales, negotiation, communication, presentation, and process adherence while also guiding them in technical understanding to better represent our clients. Key Responsibilities Training Strategy & Execution : Develop and implement structured training programs for onboarding, skill enhancement, and continuous learning. Design modules for sales training , negotiation skills , process orientation , and client communication . Conduct technical training sessions based on product portfolios of engineering clients. Sales & Process Enablement : Train team members on understanding customer pain points and building persuasive value propositions. Improve adherence to internal processes such as CRM usage, MIS reporting, and pitch documentation. Soft Skills Development : Enhance communication , email etiquette , and client presentation skills. Conduct mock pitches, presentations, and one-on-one coaching to build confidence. Team Guidance & Mentorship : Regularly evaluate the performance of individuals and teams through assessments and provide constructive feedback. Guide team members technically to understand different product applications and customer needs. Collaboration : Work closely with account managers, marketing, and HR to align training objectives with company goals. Evaluate training effectiveness and modify content based on feedback and performance. Required Skills & Qualifications 5–10 years of relevant experience in sales training , technical training , or L&D , preferably in industrial or engineering services. Strong background in B2B/Industrial sales , client negotiations, and sales funnel processes. Excellent interpersonal skills and ability to coach junior and mid-level professionals. Prior experience in developing and delivering training modules, preferably in both online and offline formats. Excellent communication and presentation skills. Exposure to CRM systems, sales tools, and performance tracking.

Key Responsibilities: Training Delivery & Facilitation: Design, develop, and deliver sales and CX training programs for new hires and existing sales staff. Facilitate in-person and virtual workshops focusing on customer-centric sales approaches, communication, and relationship-building. Sales Process & Product Knowledge: Train team members on the end-to-end car sales process, CRM usage, and compliance standards.

Warm Greetings, Hiring: Induction Trainers | 8 Openings | Bangalore Position: Induction Trainer Experience: 2 to 6 Years Location: Bangalore (Work from Office) Openings: 8 Qualification: Any Graduate Max CTC: Up to 7 LPA Industry Preference: Insurance Firms / International BPO / KPO Job Description: We are seeking enthusiastic and experienced Induction Trainers to join our dynamic training team. The ideal candidate will have experience in delivering new hire induction training, preferably within the insurance , BPO , or KPO industry, and possess excellent communication and facilitation skills. Key Responsibilities: Conduct new hire induction and onboarding training sessions Deliver engaging and effective sessions on company policies, culture, and processes Coordinate with business units to align training content with process needs Evaluate training effectiveness and provide feedback for continuous improvement Maintain accurate training records, attendance, and feedback forms Support in creating and updating training content and materials Ensure smooth transition of new joiners to operational teams Desired Candidate Profile: 2 to 6 years of experience as a trainer (induction or process training) Excellent verbal and written communication skills Strong facilitation and presentation skills Prior experience in Insurance, International BPO, or KPO is highly preferred Ability to manage batches independently and deliver results under tight timelines Graduates from any stream are eligible Immediate joiners preferred Apply Now to Book Your Interview Slot Contact: 9986267393 / 7829336034 / 9380300644 Work Location: Bangalore

Location: Greater Noida, Kasna Working Days: 6 ( 2nd and 3rd Saturdays are off) Training Lead Energy Transition Manufacturing Job Summary: We are seeking an experienced Training Lead to oversee and drive training initiatives within our energy transition manufacturing operations. The candidate will be responsible for identifying training needs, creating and managing the training calendar, and working closely with stakeholders to implement effective training plans. The role includes delivering soft skills and behavioral training, as well as rolling out a Learning Management System (LMS) to enhance employee development. Key Responsibilities: Conduct Training Needs Analysis (TNA) to identify skill gaps and align training programs with organizational goals. Develop and execute an annual training calendar, ensuring timely completion of training sessions. Collaborate with department heads and stakeholders to create and refine training plans based on team and organizational needs. Deliver and facilitate soft skills and behavioral training sessions, fostering a positive workplace culture. Implement and manage the Learning Management System (LMS) for seamless access to training resources and tracking. Monitor and assess the effectiveness of training programs, making adjustments as necessary for continuous improvement. Qualifications: Bachelor’s degree in Human Resources, Business, or related field; advanced certifications in training or instructional design are a plus. 5+ years of experience in training and development, ideally in a manufacturing or energy sector. Strong understanding of training needs analysis, curriculum development, and LMS implementation. Proven ability to deliver engaging soft skills and behavioral training. Excellent interpersonal and communication skills, with a collaborative approach to working with cross-functional teams.

Skills Required Strong communication, interpersonal, and organizational skills. Ability to work independently and as part of the team. Handle multiple tasks and prioritize effectively. Understanding of different training methodologies, learning principles and content designing. Proficiency in MS Office tools (PPT, Excel, Word etc.) Display professional, positive, service-oriented attitude. Be self-motivated and able to perform efficiently and effectively with minimum supervision. Credit Industry experience will be an added advantage. Job Responsibilities The Training Asst. Manager is responsible for managing Training officers & Line trainers for the designated processes aligned. He/she administers/supervises the training for new hires and existing employees to the standards agreed between our clients and Operations. Should be able to support & deliver effective batches during Ramps / Special requirements of business. Mentor and Coach, a team of trainers on a regular basis and evaluate their performance against each KPI. Ensure and maintain better post training effectiveness to deliver business KPIs for the trained batches month on month. Need to govern process refresher training to improve performance of bottom performers. Attend calibration on weekly/monthly basis to ensure knowledge level is at par with teams. Attend and Present Daily/monthly / weekly reviews with Internal and External Stakeholders. Regular to office and maintain professional etiquettes Mainly responsible for overseeing and managing the work of the trainers. Maintain Batch File & Dashboards, Monitoring and maintain training records.(Attendance, Movement, Attrition ) in the BEST framework. The training programs and activities developed need to be aligned to business goals and client satisfaction. Managing specific data, compliance adherence, content development, driving engagement activities to improve performance and retention is critical to this Role. The Asst. manager is also responsible for identifying gaps between the training program and operational requirements, recommending, and implementing solutions. Manage other KPIs like TQ, yield, etc. Managing batch level compliance on activities and sharing reports as per timeline Need to conduct dip checks, briefings, awareness sessions. Maintain current knowledge of industry developments, productions, and involvement in network communication. Record statistics, performance levels and other reports. Needs to be flexible to cater to business requirements i.e., Shift timings, Movement across locations etc. Critical Competencies Stakeholder Management Performance Management Measuring Training Effectiveness Facilitating Effective Meetings Application of Lean Six Sigma principles Excellent Coaching & Mentorship

We are looking for a passionate and dynamic Learning & Development (L&D) professional for a Leading Brand to lead training initiatives across key departments including manufacturing, supply chain, sales, service, quality, and marketing . As part of the L&D function, you will be responsible for identifying training needs, designing and delivering impactful programs, managing training calendars, and collaborating with internal stakeholders to drive organizational capability and business excellence. Location: Khalapur - Near Mumbai Education: B.E. /B.Tech (Engineering Background) (Full Time Only) Preferred Profile: Manufacturing or Industrial Industry Must have experience in Training and Development Training Program Development: Conduct Training Needs Analysis (TNA) using performance metrics and feedback Design and develop engaging, role-specific training programs Create relevant content in collaboration with Subject Matter Experts (SMEs) Align programs with business goals and adult learning principles Training Delivery: Deliver classroom, on-the-job, and eLearning training modules Conduct engaging sessions, workshops, and seminars Monitor program effectiveness and ensure continuous improvement Training Administration: Maintain training calendars and track employee participation Coordinate logistics venue, material, and technology Analyse training data and generate reports Stakeholder Collaboration: Partner with functional heads to align training with business needs Promote a learning culture and continuous development mindset Organizational Excellence: Contribute to Kaizen and Business Excellence initiatives Ensure compliance and support safe working practices

Job description Key Responsibilities: Develop and deliver training programs for new and existing sales team members, including onboarding, refresher, and advanced training. Train sales teams on product features, benefits, competitive advantages, and use cases. Collaborate with product managers and marketing to ensure training content is accurate, up-to-date, and aligned with product releases. Facilitate workshops, classroom training, webinars, and e-learning modules. Assess training effectiveness and adapt programs based on feedback, sales performance data, and evolving business needs. Support sales leadership in identifying skill gaps and recommending targeted learning interventions. Create training materials such as manuals, guides, videos, presentations, and FAQs. Stay up to date with industry trends, competitor products, and best practices in sales training. Requirements: Bachelor's degree in Business, Marketing, Science, Engineeering or related field. 4+ years of experience in sales training, product training, or sales enablement roles. Strong understanding of sales processes, methodologies (e.g., SPIN, Challenger, Solution Selling), and CRM tools. Excellent presentation, facilitation, and interpersonal communication skills. Experience designing and delivering in-person and virtual training programs. Ability to simplify complex product features into clear, value-driven messages. Tech-savvy and comfortable with learning management systems (LMS), e-learning tools, and digital communication platforms. Preferred: - Experience in Furniture, Interiors & Retail industry.

Role & Responsibilities Job description 1. LMS Management & Coordination Oversee the Learning Management System (LMS) and ensure smooth functionality. Coordinate with regional teams for timely issue resolution and system updates. 2. Training Content Development & SOP Management Develop training content and standard operating procedures (SOPs). Ensure all training materials are up to date and aligned with business needs. 3. Regional Training Implementation Work closely with regional trainers to implement training programs effectively. Monitor training delivery and ensure consistency across regions. 4. Training Effectiveness & Reporting Prepare and analyze monthly training dashboards. Evaluate the effectiveness of training programs and suggest improvements. 5. Management Trainee Program Oversee the end-to-end training journey of Management Trainees (MTs). Ensure structured learning and timely completion of their training milestones. 6. Collaboration with Regional Leadership Work closely with regional heads to identify training needs and implement relevant programs. Align training initiatives with business objectives. 7. Regional Trainer Performance Evaluation Conduct monthly performance and dormancy evaluations of regional trainers. Provide feedback and support for continuous improvement. Preferred candidate profile

Role & responsibilities Strategic Leadership Support the development and execution of comprehensive L&D strategies that align with organizational goals and future workforce needs. Collaborate with department heads and HR to identify current and future learning needs cross the business Program Design & Delivery Assist in designing, developing, and implementing training programs (technical, soft skills, compliance, etc.) tailored to various employee groups. Oversee the creation of internal training materials and coordinate with external vendors for specialized content. Facilitate training workshops, webinars, and e-learning modules to cater to diverse earning styles and locations. Operational Management Coordinate the logistics of training sessions, including scheduling, venue booking, and resource allocation. Administer and monitor the L&D budget, ensuring cost-effective delivery of high-quality learning solutions. Track employee participation, progress, and certifications, and maintain accurate training records. Administer and Maintain Learning Management System (LMS) Oversee LMS setup, configuration, and customization to align with organizational requirements. Manage user accounts, roles, and permissions. Upload and organize course content, assessments, and resources. Generate and analyze LMS reports to track learner progress and course effectiveness. Provide technical support and troubleshoot issues to ensure a seamless learning experience. Evaluation & Continuous Improvement Assess the effectiveness of training programs through feedback, surveys, and performance metrics. Conduct follow-up studies to measure learning outcomes and recommend improvements based on data-driven insights. Regularly report on L&D programmes success and adjust strategies as needed. Stakeholder Collaboration Work closely with business leaders, managers, and subject matter experts to ensure training initiatives meet organizational and employee needs. Support the LEAD - L&D Manager in executing broader strategic initiatives and projects. Liaise with external training providers and manage vendor relationships. Communication & Change Management Develop and maintain internal communications (e.g., intranet updates, newsletters) to promote training opportunities and resources. Exemplify and promote a culture of continuous learning and professional development throughout the organization.

Department Mission The Training Officer is responsible for coordinating, delivering, and evaluating training programs to enhance employee skills and performance. This role involves assessing training needs, developing learning materials, and ensuring employees are equipped to meet organizational goals effectively. ROLES AND RESPONSIBILITIES: 1. Training Needs Assessment Identify training needs through consultations, performance appraisals, and feedback. Align training requirements with organizational objectives. 2. Program Development Design and create training programs, including content, materials, and schedules. Use various tools, platforms, and methods to deliver effective training. 3. Training Delivery Conduct training sessions, workshops, and seminars. Facilitate onboarding programs for new employees. Collaborate with external trainers or agencies when required. 4. Evaluation and Reporting Measure training effectiveness using feedback, assessments, and key performance indicators. Provide detailed reports and recommendations for continuous improvement. 5. Administration and Record-Keeping Maintain accurate records of training activities and attendance. Ensure compliance with legal and regulatory training requirements. 6. Collaboration Work closely with managers and team leaders to identify team-specific training needs. Communicate training plans and schedules effectively. DESIRED SKILLS Good Communication and leadership skills. Ability to problem solving and trouble shooting. Good eye-for-details and grasping. Ability to work independently. Good learning and positive attitude. DESIRED QUALIFICATION Bachelors degree in Human Resources, Education, or a related field. Certification in Training or Learning & Development (e.g., CIPD, SHRM) is an advantage. Walk-in in JD Date: 17th March-2025 - 17th April 2025 Date: 10:30- 4:00

Person will be responsible for conducting new hire training & refresher Audit calls and share feedback to improve performance Preparing and updating training reports Conduct TNI and TNA analysis if interested call 9235457455 Deepti

Job Title: International Trainer BPO Location: Gift City Gandhinagar Shift: Rotational Shifts Week Offs: Rotational Experience Required: 2-5 years (in International BPO Training preferred) Educational Qualification: Graduation – Mandatory Job Summary: We are looking for a dynamic and experienced Trainer to deliver high-impact training sessions for our international BPO sales team. The ideal candidate will have a proven track record in training for outbound/inbound international sales campaigns and will be responsible for enhancing the performance and productivity of our front-line sales executives. Key Responsibilities: Conduct product training for new hires and tenured agents. Develop training modules, SOPs, and assessments tailored for international BPO sales. Monitor and evaluate training effectiveness through feedback and performance metrics. Identify training gaps through TNI (Training Needs Identification) and propose customized interventions. Coordinate with Operations and Quality teams to align training goals with business objectives. Provide floor support and refreshers as needed. Maintain training reports, feedback forms, and training logs. Requirements: Graduation is mandatory. Minimum 2 years of experience as a Trainer in an international BPO environment. Excellent communication, presentation, and facilitation skills. Strong knowledge of sales techniques, objection handling, and customer engagement strategies. Flexible to work in rotational shifts and week offs . Proficiency in MS Office (Excel, PowerPoint, Word).

Roles and Responsibilities: Responsible for identifying and assessing training needs within an organization, developing training plans, and implementing various training methods to enhance employee skills and performance. Monitor, evaluate, and score outbound and inbound calls against established quality assurance standards. Identify and assess future and current training needs through job analysis and consultation with line managers. Audit calls to gauge call quality and gather actionable insights. Give feedback for the audited calls to drive quality and conversion improvement. Publish reports based on audit findings. Draw an overall or individualized training and development plan that addresses needs and expectations. Prepare and present performance analysis, QA reports, and/or other information on quality performance. Train, onboard, and evaluate new auditors. Monitor employee performance and response to training. Evaluate employee performance to gauge where skills are lacking. Develop training manuals that target tangible results. Conduct effective induction and orientation sessions. Monitor and evaluate the training programs effectiveness, success, and ROI periodically and report on them. Collaborate with various departments to ensure employees receive the necessary training and design training documents. Able to manage team 8-10 auditors. Skills Required: Excellent communication and leadership skills. MS Office proficiency Strong writing and record-keeping ability for reports and training manuals. Proven work experience as a sales trainer and auditor. Ability to plan, multi-task, and manage time effectively.

About the Company In February 2013, Namra Finance Ltd. became the first company in India to receive the long awaited "NBFC-MFI" (Non-Banking Finance Company - Microfinance Institution) License. This special category of NBFC was created by the RBI based on the Malegam Committee recommendations to serve the underserviced and the poor segment of India by providing Microfinance, or small income-generating loans at reasonable interest rate, collateral-free. Namra Finance is a wholly owned subsidiary of Arman Financial Services Ltd, and was formed for the sole purpose of demerging Arman's Microfinance operations into a separate entity for numerous regulatory and administrative purposes. The combined entity under Arman has a long standing positive track record and is a solid company with an attractive business mix of secured and unsecured lending products. On one hand it offers a very high rural and social support and on the other hand it delivers high commercial returns. Unlike many other MFIs and NBFC, we focus on controlled growth rather than irrational exponential growth. We are extremely conservative with our lending and follow very strict underwriting guidelines. Namra is a member of Microfinance Institutions Network (MFIN) and a member of Pradhan Mantri Mudra Loan Yojana.

"We are looking to hire a male candidate with 48 years of experience in Learning & Development, Performance Management Systems (PMS), and Employee Engagement. Key Responsibilities Learning & Development (L&D) Conduct Training Need Identification (TNI) and prepare quarterly training plans. Schedule and communicate training programs with stakeholders. Facilitate online learning activities and ensure completion tracking. Ensure training participation by following up with employees and coordinating replacements. Maintain training records as per ISO standards. Coordinate logistics with trainers and site admins. Collect training feedback and analyze outcomes. Training Programs Conduct induction programs for all new joiners and keep the presentation updated. Gather and analyze induction feedback. Deliver in-house training (online/offline) on key HR and development topics. Employee Engagement Prepare and execute the employee engagement calendar for HO and sites. Plan and organize activities in coordination with facility and site teams. Compere events, collect event photos, and manage internal celebrations. Administer surveys and document outcomes. Internal Communication Manage official WhatsApp groups add/remove members and keep communication streamlined. Rewards & Recognition Collect nominations and manage certificate and trophy design/printing. Coordinate award ceremonies and internal recognition programs. POSH (Prevention of Sexual Harassment) Schedule and coordinate POSH awareness sessions. Liaise with external IC members for meetings and training. Participate in IC meetings, document MoMs, and ensure compliance. Documentation & Compliance Maintain and update HR policies, SOPs, and ISO documentation. Prepare L&D, POSH, induction, and employee engagement reports. Ensure EHS compliance by understanding and addressing HIRA/ERA risks. Apply now to be part of a dynamic and values-driven HR team!

Position Summary : We are seeking an experienced Training Lead to oversee the planning, design, delivery & effectiveness of training programs across the organization. The ideal candidate will play a key role in enhancing workforce capabilities through strategic training initiatives, improving performance, and ensuring compliance with industry standards and internal policies. Key Responsibilities Training Strategy & Development Design and implement a comprehensive training and development strategy aligned with organizational goals. Conduct training needs analysis through surveys, interviews, and performance data. Develop training content and curriculum for onboarding, technical skills, leadership, compliance, Process training, and soft skills training. Program Delivery Coordinate and deliver engaging training sessions using various methods: in-person workshops, virtual classes, and e-learning platforms. Facilitate train-the-trainer sessions and support department-specific training rollouts. Manage the learning management system (LMS) and ensure content is up to date. Monitoring & Evaluation Establish KPIs to measure the effectiveness of training programs. Gather feedback and conduct post-training assessments to identify improvement areas. Provide regular training reports to senior leadership and recommend improvements. Collaboration & Leadership Partner with department heads and subject matter experts to tailor training to business needs. Supervise and mentor training coordinators or instructional designers (if applicable). Manage vendor relationships for external training partners or consultants. Required Qualifications Education: Bachelor's degree Experience: Minimum 5 years of experience in training or L&D, including at least 2 years in a leadership or coordination role. Experience in curriculum design, facilitation management. Skills: Strong communication and presentation skills. Excellent organizational and project management abilities. Proficiency in MS Office and training tools . Preferred Attributes Adaptable and proactive, with the ability to work in a fast-paced environment. Experience in a regulated industry such as healthcare, finance, or technology. Why Join Us? Opportunity to lead impactful learning initiatives and contribute to organizational growth. Dynamic, supportive team environment with a strong culture of continuous learning. Professional development opportunities. IF ABOVE PROFILE SUITS YOU THEN SHARE YOUR RESUME - Jitendra.Pandey@cotiviti.com

Job Title: Training and Quality Manager International BPO Location: Noida & Gurgaon Experience Required: 8 to 15 years (Mandatory experience in International BPO) Shifts: Rotational shifts and rotational week offs Employment Type: Full-Time Role Overview: We are seeking a seasoned and strategic Training and Quality Manager to lead and oversee the Training and Quality Assurance functions for our International Voice BPO operations. This role demands a strong leader with a deep understanding of BPO metrics, compliance, performance enhancement strategies, and coaching methodologies. Key Responsibilities: Training Management: Design, implement, and enhance training modules for new hire, refresher, and process-specific programs. Collaborate with operations and clients to understand training needs and performance gaps. Conduct TNI/TNA (Training Needs Identification/Analysis) and deliver results-oriented training interventions. Drive learning effectiveness and knowledge retention through regular assessments and feedback loops. Ensure trainer readiness and facilitate train-the-trainer programs. Quality Management: Establish and implement quality assurance strategies aligned with client expectations and business goals. Define audit frameworks and monitor process performance through call audits, compliance checks, and RCA. Lead a team of Quality Analysts to ensure rigorous performance tracking and actionable feedback to agents. Manage calibration sessions with stakeholders and ensure scoring alignment. Report quality trends and recommend process improvements. Team Leadership & Governance: Lead a team of trainers and quality analysts across multiple processes. Drive performance, engagement, and development of team members. Work closely with operations and support teams to deliver on SLAs and KPIs. Participate in client interactions, governance calls, and performance reviews. Candidate Requirements: Minimum 8 years of experience in an International BPO , with at least 3 years in a managerial role handling both Training and Quality . Strong understanding of customer service metrics, call quality, BPO training frameworks, and performance management. Excellent communication, presentation, and stakeholder management skills. Flexible to work in rotational shifts and rotational week offs . Bachelor's degree (mandatory); certifications in Six Sigma, COPC, or training (preferred). Interested candidates can reach out at Tanvi.tyagi@telusinternational.com or Whats app @ 9873305992.