137 Training Analysis Jobs

Role and key responsibilities Responsible for day-to-day functional direction of agents within the program training classroom environment, including student progress monitoring for the duration of training, providing coaching and developmental feedback and readiness recommendations Utilize effective presentation and facilitation skills including creative training techniques and adult/accelerated learning techniques using a variety of training delivery modalities in a classroom environment Prepare and present training materials through classroom learning, hands on demonstrations, and supporting activities Accountable for achieving individual training performance metrics Support and partner with Operations to transition of agents from training to production environment, ensuring competency levels meet business needs (where required) Maintain relevant product knowledge for each account by taking calls, attending client and cross functional meetings (as needed), and side by side observations Ensure effective, consistent communication with managers, peers, and other resource groups, including day-to-day informal interaction with clients May support Instructional Design team in designing and developing training materials for various instructional delivery methods including; computer-based training, interactive classroom training, and written job aids Measure the effectiveness of training programs using various feedback methods focus groups, interviews, and surveys that will lead to enhancement of training resources and programs based on results of evaluation Recommend curriculum modifications to Training Manager/Supervisor on the basis of internal customer feedback and/or Training Needs Analysis Participate and contribute to continuous learning culture by maintaining engagement on change management, product and services releases, policies, processes, and procedures Key skills and knowledge Bachelor's Degree in related field from a four-year college or university with two to four years of relevant experience preferred Proven experience in training methodologies, and soft skills (communication skills, critical thinking, time management, team building, etc.) Strong communication skills, both written and verbal Proficient in Microsoft Office Demonstrated ability to multi-task, prioritize, and meet timelines on deliverable Self-starter, sense of urgency, and works well under pressure Strong attention to detail Sense of professionalism and ability to develop good relationships Preferred candidate profile Looking for Immediate joiners or with 30 days of Notice period

- Induction for new hires - Identify training needs - Create training plans - Deploy effective training programs to improve employees skills, productivity, and quality of work. - Implementing Soft skills & Behavioural trainings - Manage training budget

Certifying pilot training before launch of any new system NDO (New DC opening/Cross Dock) training Training delivery-role-wise & department-wise to DC & Cross Dock employees 5S /Kaizen implementation department & DC wise - Mi Program BDC Training delivery/Assessments including NSO & Gap fill System training like OMS,TMS & WMS training delivery & end to end implementation drive with certification System updates training through learning bytes on OMS, WMS and TMS Train-Inventory analyst, Distribution expert, ECOM champ and OMS Champion once a month Dashboard hygiene management Using Power BI & NPS data for TNI Audio/Visual aids session plans Monthly training need identification & analysis in sync with business requirement Based on TNA development of training calendar/delivery & assessment Induction program for on-roll & off-roll employees in all departments Training of all Cross Dock employees Soft & Functional skill program for all DC & Cross Dock employees Drive Monthly R&R program Covering end to end trainings for the RPA role holders at DC Role & responsibilities

Role & responsibilities:- Training needs analysis- liaison with all stakeholders. To identify training needs of employees with relation to product, technical knowledge and behavioural skills. Preparation of training calendar for all the allocated stores. Conducting the following Trainings for all store employees: Product Training Process Training Systems Training Behavioural Training. Coordinating with various brands to conduct training at stores. On floor evaluation and feedback about training effectiveness Preparing MIS for all the trainings conducted including brand and other external trainings. Designing the training activities as required (content creation, mode of delivery etc.) Drive organizational level training initiatives like LMS etc. Monitor the training being conducted internally and externally, plan and take corrective actions wherever required. Manage On-going training of the all the employees at the store and partner with HR and Training team to enhance the capability, skill and knowledge levels of store employees Locations: Chennai, Ludhiana/Chandigarh, Bangalore, Mumbai, Raipur

Role & responsibilities:- Training needs analysis- liaison with all stakeholders. To identify training needs of employees with relation to product, technical knowledge and behavioural skills. Preparation of training calendar for all the allocated stores. Conducting the following Trainings for all store employees: Product Training Process Training Systems Training Behavioural Training. Coordinating with various brands to conduct training at stores. On floor evaluation and feedback about training effectiveness Preparing MIS for all the trainings conducted including brand and other external trainings. Designing the training activities as required (content creation, mode of delivery etc.) Drive organizational level training initiatives like LMS etc. Monitor the training being conducted internally and externally, plan and take corrective actions wherever required. Manage On-going training of the all the employees at the store and partner with HR and Training team to enhance the capability, skill and knowledge levels of store employees Locations: Chennai, Ludhiana/Chandigarh, Bangalore, Mumbai, Raipur

Role & responsibilities:- Training needs analysis- liaison with all stakeholders. To identify training needs of employees with relation to product, technical knowledge and behavioural skills. Preparation of training calendar for all the allocated stores. Conducting the following Trainings for all store employees: Product Training Process Training Systems Training Behavioural Training. Coordinating with various brands to conduct training at stores. On floor evaluation and feedback about training effectiveness Preparing MIS for all the trainings conducted including brand and other external trainings. Designing the training activities as required (content creation, mode of delivery etc.) Drive organizational level training initiatives like LMS etc. Monitor the training being conducted internally and externally, plan and take corrective actions wherever required. Manage On-going training of the all the employees at the store and partner with HR and Training team to enhance the capability, skill and knowledge levels of store employees Locations: Chennai, Ludhiana/Chandigarh, Bangalore, Mumbai, Raipur

Role & responsibilities:- Certifying pilot training before launch of any new system NDO (New DC opening/Cross Dock) training Training delivery-role-wise & department-wise to DC & Cross Dock employees 5S /Kaizen implementation department & DC wise - Mi Program BDC Training delivery/Assessments including NSO & Gap fill System training like OMS, TMS & WMS training delivery & end to end implementation drive with certification System updates training through learning bytes on OMS, WMS and TMS Train-Inventory analyst, Distribution expert, ECOM champ and OMS Champion once a month Dashboard hygiene management Using Power BI & NPS data for TNI Audio/Visual aids session plans Monthly training need identification & analysis in sync with business requirement Based on TNA development of training calendar/delivery & assessment Induction program for on-roll & off-roll employees in all departments Training of all Cross Dock employees Soft & Functional skill program for all DC & Cross Dock employees Drive Monthly R&R program Covering end to end trainings for the RPA role holders at DC Preferred candidate profile:- 2+ years as DC trainer Graduate/post graduate (any specialization)

Role & responsibilities:- Training needs analysis- liaison with all stakeholders. To identify training needs of employees with relation to product, technical knowledge and behavioural skills. Preparation of training calendar for all the allocated stores. Conducting the following Trainings for all store employees: Product Training Process Training Systems training Behavioural training. Coordinating with various brands to conduct training at stores. On floor evaluation and feedback about training effectiveness Preparing MIS for all the trainings conducted including brand and other external trainings. Designing the training activities as required (content creation, mode of delivery etc.) Drive organizational level training initiatives like LMS etc. Monitor the training being conducted internally and externally, plan and take corrective actions wherever required. Manage On-going training of the all the employees at the store and partner with HR and Training team to enhance the capability, skill and knowledge levels of store employees. Preferred candidate profile 2+ years of experience in training delivery with retail or CDIT industry

Role & responsibilities:- Training needs analysis- liaison with all stakeholders. To identify training needs of employees with relation to product, technical knowledge and behavioural skills. Preparation of training calendar for all the allocated stores. Conducting the following Trainings for all store employees: Product Training Process Training Systems training Behavioural training. Coordinating with various brands to conduct training at stores. On floor evaluation and feedback about training effectiveness Preparing MIS for all the trainings conducted including brand and other external trainings. Designing the training activities as required (content creation, mode of delivery etc.) Drive organizational level training initiatives like LMS etc. Monitor the training being conducted internally and externally, plan and take corrective actions wherever required. Manage On-going training of the all the employees at the store and partner with HR and Training team to enhance the capability, skill and knowledge levels of store employees. Preferred candidate profile 2+ years of experience in training delivery with retail or CDIT industry

Role & responsibilities:- Training needs analysis- liaison with all stakeholders. To identify training needs of employees with relation to product, technical knowledge and behavioural skills. Preparation of training calendar for all the allocated stores. Conducting the following Trainings for all store employees: Product Training Process Training Systems training Behavioural training. Coordinating with various brands to conduct training at stores. On floor evaluation and feedback about training effectiveness Preparing MIS for all the trainings conducted including brand and other external trainings. Designing the training activities as required (content creation, mode of delivery etc.) Drive organizational level training initiatives like LMS etc. Monitor the training being conducted internally and externally, plan and take corrective actions wherever required. Manage On-going training of the all the employees at the store and partner with HR and Training team to enhance the capability, skill and knowledge levels of store employees. Preferred candidate profile 2+ years of experience in training delivery with retail or CDIT industry

Role & responsibilities:- Training needs analysis- liaison with all stakeholders. To identify training needs of employees with relation to product, technical knowledge and behavioural skills. Preparation of training calendar for all the allocated stores. Conducting the following Trainings for all store employees: Product Training Process Training Systems training Behavioural training. Coordinating with various brands to conduct training at stores. On floor evaluation and feedback about training effectiveness Preparing MIS for all the trainings conducted including brand and other external trainings. Designing the training activities as required (content creation, mode of delivery etc.) Drive organizational level training initiatives like LMS etc. Monitor the training being conducted internally and externally, plan and take corrective actions wherever required. Manage On-going training of the all the employees at the store and partner with HR and Training team to enhance the capability, skill and knowledge levels of store employees. Preferred candidate profile 2+ years of experience in training delivery with retail or CDIT industry

Job Description Job Location: Mysuru (WFO) No of Position: 2 L&D Strategy and Framework Design a L&D framework for the organization, by level and function, based on the competency framework designed for the organization Work with ER and Business Leaders to create career maps for employees across functions Design appropriate learning interventions for different segments of the company, based on level and function Continuous learning and training needs analysis to feed and tweak the L&D Framework as required Manage the L&D Budget, leverage available open source / free learning platforms where possible. Implementation of the L&D Framework Create Training Calendar for the quarter based on the L&D Framework Ensure implementation of the Training Calendar Design training interventions for agents / executives, mid-management Work with VP HR to design learning interventions for senior leadership Reports Executive Dashboard on training conducted, attendance, feedback and other relevant L&D metrics as required by the company Work with business leaders to evaluate and report training efficiency Team Management Lead and manage the L&D Team Provide coaching, mentoring and guidance as required Ensure work is assigned and distributed fairly within the team Ensure that performance standards are met by the team, manage performance wherever required Qualification Post Graduation with a specialization in HR, with a minimum or 10+ years experience in corporate L&D in the IT/ITES sector Interested candidates please apply and share your resume to 6374744958 (Available on WhatsApp) Regards Bhuvaneswari Assistant Manager - TA

Training Manager Location: Pune Reporting To: Head Learning & Quality Department: Learning & Quality Roles and Responsibilities: Conduct comprehensive orientation sessions and on-the-job training for all new employees at the Pune facilities. Collaborate with department heads to assess and identify training needs for both new and existing staff. Develop and deliver structured training programs by modifying existing modules or creating new content tailored to operational requirements, under the guidance of the Learning & Quality Head. Act as a coach and mentor to frontline staff, supporting skill-building and day-to-day development. Create and manage monthly and quarterly training calendars specific to Pune and implement these trainings as per the centralized training calendar . Apart from the centralized calendar, proactively plan and execute additional trainings as per the house/facility needs . Ensure all training initiatives align with organizational policies, SOPs, and compliance standards. Stay updated with modern training tools, adult learning methods, and best practices to ensure effective delivery. Coordinate in-service sessions, workshops, and hands-on demonstrations for both technical and non-technical staff. Support cross-functional training requirements, especially for nursing, care, F&B, and admin teams. Maintain accurate records of all training sessions, including attendance, assessment results, and feedback. Track retraining needs and schedule refresher sessions based on audit or compliance gaps. Conduct assessments (written, practical, or viva) for care staff to evaluate knowledge retention and support internal promotions. Lead the consolidation and regular updating of all training materials used at the Pune facility. Ensure all training activities are well-documented and embedded within the organizations quality framework. Desired Candidate Profile: Strong stand-up delivery and facilitation skills, with the ability to create and deliver training across all staff levels. Candidates with a nursing or clinical teaching background and prior training experience will be preferred. Excellent communication and presentation skills, with an engaging and clear training style. In-depth knowledge of adult learning principles, competency-based training, and SOP-based teaching. Minimum 5–7 years of experience in training and development, ideally within the healthcare or elder care sector. Energetic, enthusiastic, and people-oriented with strong coordination and feedback mechanisms.

Morningstar Managed Investment Data Group is seeking a seasoned Talent Development Specialist to lead and support the development of our task force, to largely upskill our task force to fit into our exciting global operating model. In this position, you will be working with the senior MID leadership team across regions, to streamline talent development needs and focuses for the organization, create a roadmap and people development framework, and implement a variety of people training programs. This position is based in Mumbai and functionally reports to Associate Director, MID Program and Product Management in Chicago. It will be in the UK shift . - Work out the talent development strategy for the organization based on the understanding of business & organization strategy. - Create a roadmap and talent development framework to fulfill the talent development strategy. - Define and execute training programs within the MID organization, with a long-term focus on upskilling our task force as part of our Data 2025” vision. - Provide/deliver training or workshop in the global MID team to fulfill various people development needs (for example: working across border training/workshop). - Measure and report the effectiveness of training programs. - Facilitate orientation to new hires and support local and global onboarding processes through the employee talent lifecycle. - Partner with HR leaders and global data leaders to drive a consistent application and continuous evolvement of the Global Data Competency model. - Promote and keep updated on the market evolvement in terms of training tools (LinkedIn Learning, Trellis, etc.) and training practices (e.g. Artificial Intelligence). - Support employee engagement and DEI initiatives. Requirements : - 5+ years of professional work experience, including 2-3 years of relevant experience in the people development domain - Passionate about people development - Excellent strategic thinking skill - Ability to lead projects related to talent development/training - Ability to design and execute training programs and internal workshops for the organization's development needs - Strong interpersonal skills and ability to build effective partnerships with cross-functional, cross-geographical stakeholders - Open-minded and fearless self-starter with proven ability to handle multiple tasks in a fast-paced environment and can deliver high-performance results under pressure - A bachelor’s degree is required, and an advanced degree is preferred - Flexibility to work outside of the defined shift Morningstar is an equal opportunity employer

Role & responsibilities Imparting Trainings Soft Skills and / or Behavioral Skills Coordinate within and with other departments to manage and assign training programs. Assisting in Audits, Document Review, other departmental activities Make recommendations to the training agenda or curriculum, as necessary. Oversee and participate in the development of training materials. Supervise, if needed plan and coordinate proper venues, timing, and modality. Maintain incident reports, and other necessary records. Serve as a thought leader, mentor and coach on continuous improvement tools. Act as a change agent to drive continuous improvement throughout. Compile and analyze data to help with budget preparation and training priorities. Preferred candidate profile Bachelor's or Graduate's Degree in business, business administration, computer science or engineering, or equivalent experience. Experience with LMS, PeopleSoft HCM, HRMS and Adobe Creative Suite software and systems. Demonstrated leadership skills and attention to detail. A problem solver and critical thinker dedicated to continuous improvement. Prior experience as a Trainer Sound time management skills Perks and benefits

We are looking for a passionate and dynamic Training & Development professional for a Leading Brand to lead training initiatives across key departments including manufacturing, supply chain, sales, service, quality, and marketing . As part of the L&D function, you will be responsible for identifying training needs, designing and delivering impactful programs, managing training calendars, and collaborating with internal stakeholders to drive organizational capability and business excellence. Location: Khalapur - Near Mumbai Education: B.E. /B.Tech (Engineering Background) (Full Time Only) Preferred Profile: Manufacturing or Industrial Industry Must have experience in Training and Development Training Program Development: Conduct Training Needs Analysis (TNA) using performance metrics and feedback Design and develop engaging, role-specific training programs Create relevant content in collaboration with Subject Matter Experts (SMEs) Align programs with business goals and adult learning principles Training Delivery: Deliver classroom, on-the-job, and eLearning training modules Conduct engaging sessions, workshops, and seminars Monitor program effectiveness and ensure continuous improvement Training Administration: Maintain training calendars and track employee participation Coordinate logistics venue, material, and technology Analyse training data and generate reports Stakeholder Collaboration: Partner with functional heads to align training with business needs Promote a learning culture and continuous development mindset Organizational Excellence: Contribute to Kaizen and Business Excellence initiatives Ensure compliance and support safe working practices

Role & responsibilities Strong knowledge and exposure of MFI procedures and policies. Ensure that employees are trained in the required skills to complete their work tasks both efficiently and effectively, which will further lead to achieving business objectives. Conduct Orientation & Functional Induction training and certification of candidates during induction period. Schedule periodic training sessions for employees in respective States. Schedule periodic training sessions for employees in respective States. Conduct virtual/physical training for employees in SFO, CRE and RO roles. Monitor training material and Business updates to make amendments to the manual to ensure they are effective and up to date. Ensure that the Field team is updated with the required skills to deal with client interactions on a daily basis. Ensure that the Field team is updated with the required skills for addressing client grievances and concerns. Ensure employee effective learnings through periodic interventions and assessments. Responsible for the upkeep of training centres and guest house Preferred candidate profile Ability to analyze data and to prepare accurate reports in a timely manner. Open to travel in rural interiors, roughly 8-10 days a month. Strong skill of making MIS Reports (MS Excel) and power point presentations Branch Managers and Area Managers from MFI industry are also preferred for this role

Job Title: Corporate Trainer Function: L&D Reporting To: HR Head Base Location: Surat Work Mode: Office & Field work Education: Bachelor's degree in Electronics, Engineering, or any technical discipline (preferred) Experience (in years): 3-5 years of experience in corporate training Notice Period: Immediate No. of Vacancy: 01 Role Overview The Corporate Trainer will be responsible for designing and delivering technical product training and soft skills development programs for all levels of employees from onboarding new joinees to upskilling existing team members. This role is critical in driving performance, product knowledge, and service excellence across departments like Sales, Installation, Support, and Admin. Role Description: Conduct structured product training sessions on home automation systems (controllers, switches, sensors, apps, voice assistants, etc.) Deliver in-depth hands-on training on installation, configuration, and troubleshooting. Explain use cases, product differentiation, and integration with third-party platforms (e.g., Alexa, Google Home). Train employees on the latest upgrades or new product launches. Create scenario-based modules for customer service and tech support teams. Facilitate interactive sessions on Communication & Email Etiquette, Customer Interaction & Complaint Handling, Team Collaboration, Sales Pitch & Objection Handling, Time Management & Personal Effectiveness. Run group activities, role plays, and real-world simulations to drive behavioral change. Design engaging training materials including PPTs, manuals, cheat sheets, product flow charts, and video tutorials. Maintain a centralised library of technical and behavioral training content. Collaborate with technical and product teams for accurate training input. Prepare monthly training calendars and coordinate with department heads for scheduling. Maintain training records, attendance, and feedback forms. Track training effectiveness using assessments, quizzes, and practical evaluations. Submit regular reports and improvement recommendations to HR and leadership. Cross-Department Collaboration - Work closely with Product Team, Service, R&D, HR, & Sales & Support team for training needs. Skills: Public speaking and presentation skills Conducting engaging classroom and virtual training sessions Soft Skills Coaching Designing PPTs, manuals, handouts, and video scripts Creating assessments, case studies, and quizzes Audience Engagement Assessment & Feedback Collaboration Tech Proficiency Knowledge: Home Automation Products Product Workflow & Integration Customer Journey & Experience Employee Learning Needs Corporate Culture & SOPs Adult Learning Principles Attitude: Proactiveness Empathy & Patience Positive Outlook Accountability Adaptability Professionalism Growth Mindset Collaboration-Oriented Cultural Sensitivity

Job Title: Corporate Trainer Technical & Soft Skills Function: L&D Reporting To: HR Head Base Location: Surat Work Mode: Office & Field work Education: Bachelor's degree in Electronics, Engineering, or any technical discipline (preferred) Experience (in years): 3-5 years of experience in corporate training Notice Period: Immediate No. of Vacancy: 01 Role Overview The Corporate Trainer will be responsible for designing and delivering technical product training and soft skills development programs for all levels of employees from onboarding new joinees to upskilling existing team members. This role is critical in driving performance, product knowledge, and service excellence across departments like Sales, Installation, Support, and Admin. Role Description: Conduct structured product training sessions on home automation systems including controllers, switches, sensors, mobile apps, and voice assistants (e.g., Alexa, Google Home). Deliver hands-on training on installation, configuration, troubleshooting, and safety practices. Explain real-world use cases, product differentiation, and integration with third-party platforms. Train employees on new product launches, firmware updates, and technical enhancements. Develop scenario-based learning modules tailored for customer service and technical support teams. Facilitate interactive soft skills sessions covering Communication, Email Etiquette, Customer Interaction, Complaint Handling, Team Collaboration, Sales Pitching, Objection Handling, Time Management, and Personal Effectiveness. Conduct role plays, group activities, and live simulations to encourage behavioral development and engagement. Design engaging training materials such as presentations, manuals, quick reference guides, flowcharts, and video tutorials. Maintain and update a centralized repository of technical and behavioral training resources. Upload and manage training content on the Learning Management System (LMS), ensuring easy access and structured module progression. Track learner progress, completion rates, and assessment scores via the LMS dashboard. Generate periodic LMS reports to evaluate training participation, engagement, and learning outcomes. Troubleshoot user issues related to the LMS and coordinate with IT/support teams for resolution. Collaborate closely with technical, product, and R&D teams to ensure content accuracy and relevance. Create monthly training calendars in coordination with department heads to align with operational needs. Maintain accurate training records including attendance, assessments, and feedback forms. Evaluate training effectiveness through quizzes, hands-on tests, and post-training feedback. Prepare and submit regular reports on training outcomes along with actionable improvement suggestions. Work cross-functionally with Product, Service, R&D, Sales, Support, and HR teams to assess training requirements and drive continuous improvement. Skills: Public speaking and presentation Classroom and virtual training delivery Soft skills facilitation Instructional design (PPTs, manuals, scripts) Assessment creation (quizzes, case studies) Audience engagement techniques Feedback and coaching Cross-functional collaboration Digital tools and LMS proficiency Knowledge: Home automation and smart products Product lifecycle and third-party integration Customer journey and end-user use cases Employee learning styles and training needs Organizational SOPs and internal processes Adult learning principles and models Attitude: Proactiveness Empathy and patience Positive outlook Accountability Adaptability Professionalism Growth mindset Team collaboration Cultural sensitivity

Job Title: Asst. Manager - Learning and Development/Specialist Reports to: Head of HR/Training Director Department: Human Resources/Learning and Development Location: Marathahalli Job Summary: The Learning and Development Specialist will design, develop, and deliver training programs to enhance employee skills and knowledge. The ideal candidate will have experience in instructional design, training delivery, and talent development. Key Responsibilities: 1. Training Needs Analysis: - Identify training needs and gaps through analysis and feedback. - Develop training plans to address these needs. 2. Program Design and Development: - Design and develop training programs, including content creation and delivery. - Ensure training programs align with organizational goals and objectives. 3. Training Delivery: - Deliver training sessions to employees, either virtually or in-person. - Facilitate discussions, workshops, and other interactive learning experiences. 4. Evaluation and Assessment: - Evaluate training effectiveness through feedback, assessments, and metrics. - Use data to inform future training initiatives. 5. Collaboration and Partnership: - Collaborate with subject matter experts to develop training content. - Partner with stakeholders to ensure training aligns with business needs. Requirements: 1. Education: Degree in Education, Training, HR, or related field. 2. Experience: 6-10 years of experience in learning and development, training, or related field. 3. Skills: - Strong instructional design and training delivery skills. - Excellent communication, facilitation, and interpersonal skills. - Ability to work in a fast-paced environment and adapt to changing priorities. What We Offer: 1. Competitive salary and benefits package. 2. Opportunities for career growth and development. 3. Collaborative and dynamic work environment. If you're passionate about learning and development, and enjoy helping others grow, we'd love to hear from you!

Senior Manager Learning & Development Location : Bangalore (Hybrid) Summary Shape the Future of Learning & Development Are you passionate about enabling talent growth through impactful learning strategies? We are seeking a Senior Service Delivery Manager – Learning & Development (L&D) to design, implement, and manage a dynamic L&D roadmap across the organization. This is a high-impact leadership role that will influence individual growth and institutional capability building, aligning directly with business priorities. Your Future Employer Join a fast-paced, innovation-driven organization with a strong focus on talent development. As part of the Learning & Development team, you will play a key role in transforming how the organization upskills and empowers its people. We are committed to creating an inclusive, engaging, and forward-thinking work environment. Responsibilities Lead the creation and execution of the organization-wide L&D strategy. Conduct Training Needs Analysis (TNA) to identify development priorities at both individual and institutional levels. Design and implement a holistic L&D plan using a mix of in-house training, eLearning, external programs, mentoring, and more. Drive program delivery with a focus on execution excellence and continuous improvement. Anchor the New Hire Orientation process to ensure smooth onboarding and cultural integration. Monitor learning effectiveness and generate key insights through MIS and feedback mechanisms. Manage the L&D budget, training calendar, vendor relationships, and related systems and processes. Stay current with L&D trends and apply innovative techniques to drive learning outcomes. Requirements Experience : 12–17 years in Learning & Development, with demonstrated success in designing and executing learning strategies. Domain : Prior experience in the Insurance or Finance sector is a plus. Skills : Strong expertise in instructional design, training delivery, and learning evaluation. Excellent interpersonal and communication skills. Proven ability to influence stakeholders across all levels. Familiarity with authoring tools, Learning Management Systems (LMS), and eLearning platforms. Education : Master’s degree in Organizational Design, Psychology, Business Administration (MBA - HR), or equivalent. Certifications : Any relevant L&D certifications will be an added advantage. What’s in it for You? Opportunity to influence L&D strategy for a large, multi-functional workforce. Work in a hybrid model offering flexibility and autonomy. Collaborate with forward-thinking leaders in an inclusive environment. Competitive compensation aligned with industry standards. Reach Us If you feel this opportunity aligns with your career aspirations, please feel free to connect with us by sharing your updated profile at: stuti.bhandari@crescendogroup.in Disclaimer Crescendo Global specializes in Senior to C-level niche recruitment. We are passionate about empowering job seekers and employers with an engaging and memorable job search and leadership hiring experience. Crescendo Global does not discriminate on the basis of race, religion, color, origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Note We receive a high volume of applications daily. If you do not hear from us within one week, please consider that your profile has not been shortlisted. Your patience and understanding are greatly appreciated.

Leading BPO in Kolkata and Bangalore Hiring for Process Trainer International Voice Process(Mandatory) Require minimum 1year experience as Process Trainer in International BPO Immediate joiners/lesser notice period is prefered(NOTICE BUY OUT OPTION IS AVAILABLE) CTC UPTO 6LPA Shifts 24*7 5 Days Working Role and key responsibilities: Responsible for day-to-day functional direction of agents within the program training classroom environment, including student progress monitoring for the duration of training, providing coaching and developmental feedback and readiness recommendations. Utilize effective presentation and facilitation skills including creative training techniques and adult/accelerated learning techniques using a variety of training delivery modalities in a classroom environment. Prepare and present training materials through classroom learning, hands on demonstrations, and supporting activities. Accountable for achieving individual training performance metrics. Support and partner with Operations to transition agents from training to production environment, ensuring competency levels meet business standards Maintain relevant product knowledge for each account by taking calls, attending client and cross functional meetings (as needed), and side by side observations. Ensure effective, consistent communication with managers, peers, and other resource groups, including day-to-day informal interaction with clients. Measure the effectiveness of training programs using various feedback methods focus groups, interviews, and surveys that will lead to enhancement of training resources and programs based on results of evaluation. Recommend curriculum modifications to Training Manager/Supervisor on the basis of internal customer feedback and/or Training Needs Analysis .Participate and contribute to continuous learning culture by maintaining engagement on change management product and services releases, policies, processes, and procedures. Key Skills and Knowledge: Proven experience in training methodologies and soft skills (communication skills, critical thinking, time management, team building, etc.) Strong communication skills, both written and verbal Proficient in Microsoft Office Demonstrated ability to multi-task, prioritize, and meet timelines of deliverable. Self-starter, sense of urgency, and works well under pressure. Strong attention to detail Sense of professionalism and ability to develop good relationships. Interested candidates can call at 8467054123 or mail their cv at simmi@hiresquad.in

Must have Min 1+yrs exp as Process Trainer from International Voice Process BPO. Process Trainer on papers from International Voice process. Must know TNA TNI Training Metrics US Shifts Fluent English Call 8447780697 send CV monu@creativeindians.com

Greetings from Infosys BPM Ltd., We are hiring for Training Auditors in Pune, please walk-in for the interview on 26th and 27th June 2025 at Bangalore. Note: Please carry a copy of this email to the venue. Interview Time: 10 AM to 1 PM Interview Date: 26th and 27th June 2025 Interview Venue: Infosys BPM Hiring Center 785, GROUND FLOOR, AXIS SAI JYOTI, 100 Feet Ring Road, 15th Cross Rd, SARAKKI, 1st Phase, J. P. Nagar, Bengaluru, Karnataka 560078 Land Mark : Sindhoora Convention Center Please find below Job Description for your reference: Infosys BPM Ltd. is hiring for (Customer Support - International Voice) Job Location : Pune Qualification : Full time Graduates (15 Years of Education) Experience : 4 - 8 Years Job Description: Process Lead Location: Pune Employment Type: Full-Time. About the Role: To examine and verify the compliance against the training processes and operating process. Their primary role is to provide an independent and objective assessment of an engagements training processes operational efficiency. Responsibilities: Develop comprehensive audit plans, including risk assessments and scope definitions. Conduct audits of training and related processes for transition and BAU accounts. Utilize various audit techniques, such as sampling, testing, and data analysis. Review and analyze relevant documentation / evidence. Identify and document control weaknesses and potential areas for improvement. Prepare clear and concise audit reports, summarizing findings, conclusions, and recommendations. Communicate audit findings to management and other stakeholders effectively. Collaborate with management to implement corrective actions and improve internal controls. Analyze trends and identify potential risks to the account / organization. Identify opportunities for process optimization and efficiency gains. Participate in professional development activities to enhance knowledge and skills Support with Batch observations across engagements as part of audit framework Identify opportunities for Trainer development and align learning aids Provide support in delivering Trainings to associates as need Support with coaching of on floor SME / Team Leads if needed. Qualifications & Skills Required Min. 2 -3 yrs. experience in Training related roles in Service Desk ** Excellent analytical and problem-solving skills. Good in facilitation skills. Advanced knowledge of relevant tools required to help participants learn and to extend support to them. Customer Service attitude, skills and knowledge. Candidate must possess a graduate degree in any field. Excellent in MS office products (Excel, Word, Outlook, PowerPoint) Ability to Listen effectively and build rapport. Excellent Collaboration and Interpersonal skills. Willingness to relocate, travel and work in shifts, at short notice. Interface effectively and professionally with all levels of management both internally and externally. Excellent Oral and Written communication skills. Strong attention to detail and accuracy. Experience in a specific industry or functional area may be preferred Must adhere and non-negotiables: Should've been actively performing the role of a Communication Coach and Culture Trainer from last 4-5 yrs. Excellent Oral and Written communication skills. Willingness to work in shifts Coaching Certification from a reputed institute preferred. Expertise in Voice and Accent Training Preferred Qualifications: Any Graduate - Additional certifications in customer service/upskilling Note: Infosys BPM is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Documents to Carry: Carry a print out your updated resume; Carry any 2 photo Identity proof (PAN Card/Driving License/Voters ID card/Passport). All original education documents need to be available for verification. (10th, 12th, Graduation (Sem Wise Marksheet, CMM. Provisional and Original Degree) Pointers to note: Please do not carry laptops/cameras to the venue as these will not be allowed due to security restrictions. Original Government ID card is must for Security Clearance. Thanks & Regards, Talent Acquisition Team Infosys BPM Ltd

Greetings from Infosys BPM Ltd., We are hiring for Training Auditors in Bangalore, please walk-in for the interview on 26th and 27th June 2025 at Bangalore. Note: Please carry a copy of this email to the venue. Interview Time: 10 AM to 1 PM Interview Date: 26th and 27th June 2025 Interview Venue: Infosys BPM Hiring Center 785, GROUND FLOOR, AXIS SAI JYOTI, 100 Feet Ring Road, 15th Cross Rd, SARAKKI, 1st Phase, J. P. Nagar, Bengaluru, Karnataka 560078 Land Mark : Sindhoora Convention Center Please find below Job Description for your reference: Infosys BPM Ltd. is hiring for (Customer Support - International Voice) Job Location : Bangalore Qualification : Full time Graduates (15 Years of Education) Experience : 4 - 8 Years Job Description: Process Lead Location: Bangalore Employment Type: Full-Time. About the Role: To examine and verify the compliance against the training processes and operating process. Their primary role is to provide an independent and objective assessment of an engagements training processes operational efficiency. Responsibilities: Develop comprehensive audit plans, including risk assessments and scope definitions. Conduct audits of training and related processes for transition and BAU accounts. Utilize various audit techniques, such as sampling, testing, and data analysis. Review and analyze relevant documentation / evidence. Identify and document control weaknesses and potential areas for improvement. Prepare clear and concise audit reports, summarizing findings, conclusions, and recommendations. Communicate audit findings to management and other stakeholders effectively. Collaborate with management to implement corrective actions and improve internal controls. Analyze trends and identify potential risks to the account / organization. Identify opportunities for process optimization and efficiency gains. Participate in professional development activities to enhance knowledge and skills Support with Batch observations across engagements as part of audit framework Identify opportunities for Trainer development and align learning aids Provide support in delivering Trainings to associates as need Support with coaching of on floor SME / Team Leads if needed. Qualifications & Skills Required Min. 2 -3 yrs. experience in Training related roles in Service Desk ** Excellent analytical and problem-solving skills. Good in facilitation skills. Advanced knowledge of relevant tools required to help participants learn and to extend support to them. Customer Service attitude, skills and knowledge. Candidate must possess a graduate degree in any field. Excellent in MS office products (Excel, Word, Outlook, PowerPoint) Ability to Listen effectively and build rapport. Excellent Collaboration and Interpersonal skills. Willingness to relocate, travel and work in shifts, at short notice. Interface effectively and professionally with all levels of management both internally and externally. Excellent Oral and Written communication skills. Strong attention to detail and accuracy. Experience in a specific industry or functional area may be preferred Must adhere and non-negotiables: Should've been actively performing the role of a Communication Coach and Culture Trainer from last 4-5 yrs. Excellent Oral and Written communication skills. Willingness to work in shifts Coaching Certification from a reputed institute preferred. Expertise in Voice and Accent Training Preferred Qualifications: Any Graduate - Additional certifications in customer service/upskilling Note: Infosys BPM is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Documents to Carry: Carry a print out your updated resume; Carry any 2 photo Identity proof (PAN Card/Driving License/Voters ID card/Passport). All original education documents need to be available for verification. (10th, 12th, Graduation (Sem Wise Marksheet, CMM. Provisional and Original Degree) Pointers to note: Please do not carry laptops/cameras to the venue as these will not be allowed due to security restrictions. Original Government ID card is must for Security Clearance. Thanks & Regards, Talent Acquisition Team Infosys BPM Ltd