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Trainer - Voice Process UnifyCX

2.0 - 6.0 years

0 Lacs

karnataka

On-site

As an experienced Trainer in the BPO domain, your primary responsibility will be to conduct effective training programs for new hires and existing agents in the voice process team. You will play a crucial role in enhancing communication skills, product/process knowledge, and overall service quality to ensure that agents are well-prepared and confident in handling voice interactions. **Key Responsibilities:** - Conduct new hire training (NHT) sessions focusing on voice process, communication, product/process knowledge, and soft skills. - Design, update, and maintain training content, manuals, and modules. - Assess trainee performance through assessments, mock calls, and feedback sessions. - C...

Posted 1 month ago

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