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0.0 - 1.0 years
0 Lacs
Chennai
Work from Office
Hi All, We have urgent opening for E&M (IP-OP) Trainer. Experience - 8+ years - 1+ years exp in Trainer Location - Chennai Mode - Work From Office(No Hybrid) - Morning Shift Cab Facility Their Key Responsibilities: Design and deliver comprehensive training programs for coding professionals on inpatient and outpatient coding practices, covering CPT, ICD-10-CM, HCPCS, PCS, NCCI edits. Keep up to date with changes in coding guidelines (CMS, AMA, AHA coding clinics) and integrate them into training materials and team communication. Prepare training documentation, SOPs, reference guides, and maintain accurate training records Responsible for tracking assessment scores,coding performance through audits, quality reviews, providing detailed feedback and guidance Participate in coding calibration meetings and contribute to coding related discussions Support coders with complex case resolution, documentation improvement education, and coding clarification Analyze coding data and provide feedback to management on individual and group training results, organize, coordinate and communicate trainingprograms for the business Collaborate with the compliance, QA and operations teams to identify coding gaps and ensure continuous improvement Qualifications Bachelors degree in health information management, life science or a related field is preferred AAPC/AHIMA Certification is required: CPC, CIC, CCS, COC In-depth understanding of 2021 E&M guideline changes and CMS documentation. Familiarity with DRG assignment, MS-DRG, and APR-DRG methodologies Minimum of 810 years of hands-on outpatient E/M (IP-OP) medical coding experience, with at least 4–5 years in training, mentoring or quality role Strong Knowledge of US healthcare RCM system is required Familiarity withEMR/EHR, compliance standards, auditing platforms Excellent attention to detail and accuracy in coding and documentation. Proficiency in coding software and HER systems (EPIC. eCAC, 3M, Cerner etc.) Skills Strong understanding of medical terminology, anatomy, and physiology Excellent communication and presentation skills Proficiency in using training software and tools Strong organizational and time management skills Analytical thinking If Anyone Interested Kindly call me on 9820389632 or share me your updated resume on vinoda@phebushr.com
Posted 1 month ago
0.0 - 1.0 years
0 Lacs
Chennai
Work from Office
vinoda@phebushr.com Hi All, We have a urgent opening for ED (Ambulatory and Acute ) Trainer Experience - 8+ years CTC - upto 11LPA Location - Chennai Morning Shift Work From Office(No Hybrid) Key Responsibilities: Create and deliver comprehensive training programs for outpatient coding professionals, covering CPT, ICD-10-CM, HCPCS, NCCI edits, and payer-specific guidelines Stay conversant with changes in coding guidelines (CMS, AMA, AHA, ACEP guidelines) and integrate them into training materials and team communication. Prepare training content, SOPs, reference guides, and maintain accurate training records. Provide one-on-one coaching and group instruction on CPT, ICD-10-CM, and HCPCS coding for emergency services. Responsible for new transitions, tracking coding performance through audits, quality reviews, providing constructive feedback and guidance. Support coders with complex case resolution, documentation improvement education, and coding clarification Collaborate with coding leadership to implement training strategies based on audit outcomes and performance metrics. Qualifications Bachelors degree in health information management, life science or a related field is preferred AAPC/AHIMA Certification is required: CPC, COC, CCS Minimum of 810 years of hands-on outpatient ED medical coding experience, with at least 45 years in training, mentoring or quality role Strong Knowledge of US healthcare RCM system is required Additional certifications such as CEDC (Certified Emergency Department Coder). Skills Familiarity with EMR/EHR, compliance standards, auditing platforms Excellent attention to detail and accuracy in coding and documentation Effective communication skills for provider interactions, strong analytical skill, presentation skill Ability to work independently and meet tight deadline If Anyone Interested kindly call me on 9820389632 OR share me your updated resume on vinoda@phebushr.com
Posted 1 month ago
1.0 - 5.0 years
4 - 6 Lacs
Hyderabad, Pune, Jaipur
Hybrid
Teach students aged 5-50 with PlanetSpark content.Any Graduate/PG can apply.Min1 yr exp.Part time English teacher.English teacher freelancer.Online English Teacher.Work from home English Teacher.Virtual English Teacher.English Tutor.English Teacher
Posted 1 month ago
1.0 - 5.0 years
4 - 5 Lacs
Pune, Chennai, Bengaluru
Hybrid
Teach students aged 5-50 yrs with PlanetSpark content.Any Graduate/P.G. can apply.Min.1 yr. exp.Freelancer.English Tutor.Online English teacher.Part time English teacher.Virtual English Teacher.Work from home English Teacher.English Teacher
Posted 1 month ago
1.0 - 6.0 years
3 - 8 Lacs
Ahmedabad
Work from Office
Knowledge of anatomy, physiology, pathology, and procedural techniques Should have strong clinical knowledge of disease. Defining training program for USA based NPs. Coordinating with NPs on patient medical documentation Preparing material to train NPs Examine Patient medical documentation and sharing feedback with USA based NPs Lend support to NPs as and when needed. Maintain professional and technical knowledge via Continuing Medical Education credits. Protect patient confidentiality, maintain ethics, and abide by all applicable laws. Skills & Qualifications: Must have MBBS/MD/ BHMS License Professionalism with excellent communication skills Demonstrated proficiency, which may include licensure and/or certification. Knowledge of anatomy, physiology, pathology, and procedural techniques Ability to multitask and work in a fast-paced, team-oriented environment. Analytical thinking skills with the ability to investigate and diagnose. One or more years of background experience patient management Flexible schedule and availability Experience working independently, as a liaison, and as part of a team Active learner with a desire and willingness to continue education and training.
Posted 1 month ago
9.0 - 10.0 years
5 - 6 Lacs
Renukoot
Work from Office
Role & responsibilities 1. Training Program Development & Delivery Design, develop, and deliver comprehensive training programs based on identified needs. Focus areas include: Six Sigma methodologies (DMAIC, 7QC Tools, FMEA, Control Charts, Cp & Cpk) Lean Manufacturing Tools (5S, Kaizen, Value Stream Mapping, etc.) Gage R & R, PM Analysis, and problem-solving techniques Basic mechanical engineering concepts relevant to manufacturing 2. Training Delivery: Deliver high-quality training sessions using a mix of classroom, on-the-job, and digital learning methods. 3. Training Evaluation: Assess training effectiveness through feedback, assessments, and post- training performance improvements. 4. Coaching & Mentoring: Provide one-on-one and group coaching to support individual development and workplace performance. 5. Stakeholder Collaboration: Work closely with production managers, HR teams, and operational leaders to ensure training is aligned with business goals. 6. Training Material Development: Prepare and customize training materials, including presentations, handbooks, worksheets, and SOPs. 7. Training Data Management: Maintain detailed records of all training activities, attendance, assessments, and feedback for continuous improvement. 8. Mechanical Training Expertise: Conduct training sessions on fundamental mechanical engineering concepts to upskill plant workforce where necessary. Preferred candidate profile Minimum 9-10 years in the Manufacturing domain At least 5-6 years of experience in technical training and capability building Eligibility Criteria: Qualification: B.E./B. Tech in Mechanical Engineering
Posted 1 month ago
0.0 - 5.0 years
2 - 3 Lacs
Warangal, Hyderabad, Nizamabad
Work from Office
Great Job Opportunity Trainer Role = Fixed Salary 20K to 25K We are hiring Trainers to provide technical training for Telangana Govt ITI colleges . Free training will be provided, and the company will prepare you for this role. Designation: Trainer Location: Govt ITI Colleges across Telangana Qualification: B.Tech / Diploma (Mechanical / Electronics) Experience: 0 to 5 Years (Freshers welcome) Language: Telugu Speaking Mandatory Gender: Male / Female Monday to Friday working. Saturday & Sunday Holiday. Note: Ready and available to relocate to colleges in and around Telangana. Salary Details: CTC: 24,700 Gross Salary: 22,750 Take-Home: 20,450 Trades (Training Will Be Provided for J): CNC Machining Technician Mechanic Electric Vehicle Virtual Analysis & Designer (FEM) Industrial Robotics & Digital Manufacturing Manufacturing Process Control & Automation Engineering Design Technician (Artisian / Carveco) Key Responsibilities: Train ITI students in one of the above trades as per DGT curriculum Conduct theory & hands-on practical sessions using modern equipment Perform basic maintenance of lab machines Maintain records: attendance, marks, documentation Mandatory Documents (Photocopies): Degree Certificate (Provisional / Convocation) Consolidated Marksheet Aadhar Card & PAN Card TTL Declaration Forms (NDA, Code of Conduct, Info Security) Passport Size Photo Blood Group Details Alternate Contact Number Fill your basic details in below link Apply Now : https://forms.office.com/r/Rypmb7XJiS For Queries: Mr.Magesh HR - 9444738419 / 9363284849 / 9603324960 Email ID: magesh@vegaintellisoft.com Free Job Placement Share with friends & family in need! ============= . : : : . / ( / ) : 05 ( ) : : / . : CTC: 24,700 : 22,750 : 20,450 : • CNC • • & (FEM) • & • & • ( / ) : ITI DGT , , (): ( / ) , TTL (NDA, , ) Fill your basic details in below link : https://forms.office.com/r/Rypmb7XJiS For Queries: Mr.Magesh HR - 9444738419 / 9363284849 / 9603324960 Email ID: magesh@vegaintellisoft.com – & !
Posted 1 month ago
0.0 - 1.0 years
2 - 2 Lacs
Chennai, Bengaluru
Work from Office
Roles and Responsibilities 1. FEMALE candidates only 2. Good English communication skills 3. Freshers - No arrears at the time of joining 4. Handling class in Centers & Schools for 05 to 14 years 5. Teaching passion towards school students (05 years 17 years) 6.. Location In & Around Bangalore & Chennai 7. Timing - Office: 10.00 am to 6.00 pm / School: 8.00 am to 4.00 pm 8. Week pff - Rotational OFF Desired Candidate Profile 1. Immediate Joining 2. BE / B. Tech fresh/experienced FEMALE candidate ECE, EEE, CSC, IT, Mech, Civil 3. B.Sc / M.Sc fresh/experienced FEMALE candidate Maths, Physics, CSC 4. FEMALE candidate only 5. An open mind to learn new challenges 6. Subject Robotics, Coding & 3D
Posted 1 month ago
0.0 - 5.0 years
2 - 4 Lacs
Mohali, Chandigarh, Panchkula
Work from Office
Hi There We R Hiring Customer Support Associates to work for the Inbound International as well as Domestic Voice / E-mail / Chat in E-Com BPO Looking for job ?Get in touch with Sourabh @ 9779924404 Call / Whats App Work From Office CTC 15-35 K /M Required Candidate profile Do You Have Excellent Comm Skills Tech Savvy Willing to work in rotational shifts What You Get:- Good Salary + Incentives Career Growth Path 5 Day Week Working International 6 Days Week Domestic
Posted 1 month ago
0.0 - 1.0 years
2 - 3 Lacs
Jhunjhunun, Sikar, Jaipur
Work from Office
As a coding trainer we will send you to the school after training. Classes which will be given to you in school can be from 3rd to 12th. Train the students according to the curriculum provided to you. Take regular assessments of students.Responsibilities: Develop and deliver coding curriculum for various experience levels (beginner, intermediate, advanced). Create engaging and interactive training materials (lectures, labs, exercises). Explain complex coding concepts in a clear and understandable way. Facilitate hands-on learning activities and coding challenges. Provide personalized guidance and support to students. Stay up-to-date on the latest coding trends and technologies. Track student progress and assess learning outcomes. Contribute to the continuous improvement of the coding training program.
Posted 1 month ago
0.0 - 5.0 years
2 - 3 Lacs
Chandigarh, India
Remote
Work From Office for Chandigarh & Mohali Location Hi There, We are always growing and looking for people to join MNC BPO Inbound Contact Centres in Chandigarh , Mohali Plz call Sourabh @ 9779924404 Freshers in BPO need to to be ready to Work from Office Work from Home facility can be provided to candidates with more then 6 months BPO Experience ( Must have Window 10 system with active 5 MBPS Internet ) Only candidates living in Chandigarh, Mohali need to apply Please get in touch to connect with us, were looking forward to starting a conversation with you. You are unique, so is your career. We are dedicated customer service job consultants for specific skillset, expert advice, and exciting call centre career paths & we do not charge any kind of fee or registration amount from the candidates With Connecting The Dots you will only find call centre or customer service related jobs. Whether you are Customer Service Representative , Technical Support Agent, or a Fresher looking for Job very First time, job offers provided by us are continuously updated to maximise your chances of finding a call centre related job that suits you. What makes Connecting The Dots Special: We are passionate about helping our candidates. We are curious. How can we do things better How is the job market going Whats the next step for our candidates in a company We believe in our candidates, and each other. We support one another to try new things, to keep trying, and to stay positive. Opportunity: Started my journey in the outsourcing industry by working at a contact center 20 years ago as a customer-facing agent, and through hard work and perseverance, have worked way through a number of critical roles in various companies to get the position I have today as a Founder Of Connecting The Dots .Job opportunities are now being passed by me to give you the chance to follow your dreams. What this job will give you: Facilities May Vary Process To Process Being part of a friendly, fun, upbeat team support and development of your personal skills Fun events every month Satisfaction from being part of a fast growing BPO We practice an attitude of gratitude Freshers / 10+2 Clear with good communication are eligible for the job Graduation Pursuing candidates can also apply Handsome Salary with Incentives 5 Days work International, Domestic 6 Days Growth Opportunity for those who want to work long term State of Art Infrastructure , Fully Air Conditioned. Cafeteria, Gym, ATM & other facilities within premises Located in centre of town with good public transport facilityFocusing on specialist recruitment solutions Best Regards, Sourabh Bakshi Connecting The Dots +91 9779924404
Posted 1 month ago
1.0 - 5.0 years
3 - 4 Lacs
Indore, Bengaluru
Work from Office
Greetings From Scorelabs ! Following the predefined session plan while delivering training to the identified youth Develop skills and knowledge on the identified subjects based on the curriculum that is designed Prepare learners to face interviews Required Candidate profile Should Have Minimum 1 year Of Exp Required Should Have Exp In Process Trainers , Ielts Trainers , Communication Trainers , Spoken English Trainers , Soft Skills Training Hr Ramana : 9550760771
Posted 1 month ago
3.0 - 8.0 years
3 - 8 Lacs
Hyderabad
Work from Office
Designation: Sales Operation- Incentive & Rebate / Pricing/ Reporting Years of Experience : 2 to 8 years Key responsibilities: - Incentive & Rebate: • "A Sales Incentives Management Specialist is responsible for Implementing, and administering sales incentive programs, and accurately calculate commissions by analyzing sales data, collaborating with client, and monitoring program effectiveness. Pricing:- Incentive Plan Implementation: Implement the client provided plan and maintain sales incentive plans, including metrics, targets, payout structures, and performance thresholds, considering different sales channels and product lines. Reporting:- Data Analysis: Collect, analyze sales data to assess sales performance against targets, identify trends, and evaluate the effectiveness of existing incentive plans. Sales Alignment: Collaborate with client to ensure incentive plans are aligned with overall business goals and sales strategies. Communication and Training: Clearly communicate incentive plan details to sales teams, provide training on program mechanics, and address any questions or concerns. Performance Monitoring: Track sales performance against incentive plan metrics and publish. Compliance Management: Ensure all incentive programs comply with company policies, regulatory requirements, and legal standards as shared by the client System Administration: Manage the sales incentive calculation system, ensuring accurate data input and timely commission payouts. Stakeholder Management: Collaborate with cross-functional teams including finance, HR, and sales operations to ensure smooth implementation and administration of incentive programs. " Opportunity & pipe management Lead Qualification and Management: Qualify incoming leads by assessing their needs and potential fit with the company offerings. Identify and research potential new customers to build prospect lists. Assign leads to appropriate sales representatives based on territory and qualification. Job Qualifications Any Graduate
Posted 1 month ago
0.0 - 5.0 years
1 - 6 Lacs
Ahmedabad
Work from Office
Seeking a Frontend Trainee to assist in developing responsive web applications. Gain hands-on experience with HTML, CSS, JavaScript, and modern frameworks. Learn from experienced developers, participate real-world projects, grow into a full-time role Required Candidate profile Familiarity with modern JavaScript frameworks like React, Angular, or Vue (a plus). Basic knowledge of design tools (e.g., Figma, Adobe XD). Understanding of web performance optimization techniques.
Posted 1 month ago
1.0 - 6.0 years
3 - 4 Lacs
Chennai
Work from Office
Requirement: Trainer Learning & Development Designation: Senior Executive/ Executive Job Responsibilities • Liaise with regional Ops & L&D stakeholders to design and develop appropriate learning content • Create training calendar, execution plan for assigned location • Facilitate System, Process & Product workshops for blue and white collared employees • Ensure training effectiveness for assigned business vertical in region/city/state • Maintaining training records Necessary Knowledge, Skills, and Attitude (KSA) • Ability to liaise with leaders and draw out a thorough execution plan • Delivery of training via CLT, Virtual & OJT for system, process & product trainings • Ability to work with peers within and across teams on complex projects • Execute relevant, time efficient training processes that help deliver training easily and effectively • Fluency in English and Hindi (an additional regional language will be preferred) • 1+ years of experience in warehousing/supply chain / cargo industry • Open to travel to remote locations • Should be well versed in MS Excel, PowerPoint and Word Desirable Knowledge, Skills, and Attitude (KSA) • Strong presentation skills • Exposure to handling blue collared employees • Employee Engagement
Posted 1 month ago
1.0 - 5.0 years
3 - 5 Lacs
Hyderabad, Ahmedabad, Chennai
Hybrid
Teach students aged 5-50 with PlanetSpark content Any Graduate or P G. can apply.Min.1 yr, exp.Flexible working opportunity,freelancing,Flexible shift timings WFH.English Teacher.English Tutor.Work from home English Teacher
Posted 1 month ago
1.0 - 5.0 years
3 - 5 Lacs
Hyderabad, Ahmedabad, Chennai
Hybrid
Teach students aged 5-50 with PlanetSpark content Any Graduate or P G. can apply.Min.1 yr, exp.Flexible working opportunity,freelancing,Flexible shift timings WFH.English Teacher.English Tutor.Work from home English Teacher
Posted 1 month ago
2.0 - 6.0 years
3 - 6 Lacs
Mumbai, Mumbai (All Areas)
Work from Office
Conducting classroom Training on programming skills Creating a positive and engaging learning environment A passion for teaching and helping students achieve their career goals Strong knowledge of SQL. Python, Data Science, ML, DL, NLP, Power Bi
Posted 1 month ago
2.0 - 7.0 years
3 - 5 Lacs
Mumbai, Navi Mumbai, Mumbai (All Areas)
Work from Office
Interested candidates can send their profiles to: careers@itm.edu Contact: 8879419086 Work Location: D/222, ITM College-IHM, Near Bafna Motors, LP Road, Nerul, Navi Mumbai 400706 Organization: ITM Group of Institutions If you're passionate about teaching and have experience in the hospitality industry, we want to hear from you! Perks & Benefits: 3 Paid Leaves per month Pick-up & Drop Facility (Campus to Nerul Station) Mediclaim Insurance Provident Fund & Gratuity Leave Encashment Eligibility Criteria: Bachelor's Degree / Diploma in Hotel Management (mandatory) Minimum 4 years of industry experience Strong communication skills Key Responsibilities: Teaching theory and conducting practical sessions Student mentoring and counselling Training & placement assistance Teaching interdisciplinary subjects Handling departmental/university promotional activities Exam-related duties (paper setting, evaluation) Administrative responsibilities and staff meetings Research, publications, and proposal writing Conference and seminar participation Preparing funding bids for research Other responsibilities as assigned Join a reputed institute and help shape the future of hospitality professionals! Thanks & Regards, HR Department ITM Group of Institutions
Posted 1 month ago
0.0 - 5.0 years
3 - 4 Lacs
Mohali, Chandigarh, Panchkula
Work from Office
Hey Guys Are You looking for a job in MNC BPO ? Please Call / What's App Sourabh @ 9779924404 Must have Excellent English Communication skills & ready to work In Rotational Shifts Work From Office Job Chandigarh / Mohali CTC 15-32 K / Month Required Candidate profile Excellent Communication Skills Tech Savvy Willing to work in rotational shifts What You Get:- Good Salary Incentives Career Growth PG available nearby In House Cafeteria & Gym Subsidised Meals
Posted 1 month ago
7.0 - 10.0 years
9 - 12 Lacs
Hyderabad
Work from Office
Managing Department SOPs and Training/Coaching existing team and new hire and maintaining records of all the activities related to training for audit purpose. MAINTAINS CONFIDENTIALITY AT ALL TIMES. Will have access to overall employee and department performance. May have knowledge related to departmental performance that could be detrimental if released to the wrong environment. Demonstrates proficiency and understanding of all job duties and SOPs related to the Specimen Processing Department. Demonstrate and conveys a thorough understanding on how all the functions in Specimen Processing work together during training session. Demonstrates and conveys a thorough understanding of how Specimen Processing impacts the testing laboratory during training sessions. Demonstrate and convey an understanding of the compliance policies related to test ordering, which requires the ability to research test ordering information on translation tables, computer system and the directory of services. Understands and conveys the complex relationship between test(s) ordered and specimen received during training sessions. Completes all required written documentation, legibly and within the assigned timeframe. Responsible for coordinating and facilitating training for all new employees as well as existing employees. Responsible for developing and maintaining a written training program. Maintains all training materials, and might be called upon to answer questions during an inspection. Responsible for providing Supervisors with appropriate feedback when problems arise including progress reports on all new employees. Adheres to and applies all Quest Diagnostics policies and procedures, including safety and compliance during training sessions. Called upon occasionally to attend meetings, and training sessions. Performs other duties as assigned. Should be doing production when there is no Training Assignment
Posted 1 month ago
3.0 - 8.0 years
3 - 8 Lacs
Hyderabad, Bengaluru
Work from Office
Role & responsibilities Proven experience in sales training within a BPO environment, preferably with a focus on sales operations. Strong understanding of sales methodologies, CRM systems, and best practices Excellent communication, presentation, and facilitation skills Ability to design engaging training materials and adapt training delivery based on audience needs Strong analytical skills to interpret sales data and identify training areas for improvement Proficiency in Microsoft Office Suite and learning management systems " "- Ability to establish strong client relationship - Ability to manage multiple stakeholders - Adaptable and flexible - Collaboration and interpersonal skills - Problem-solving skills" Roles and Responsibilities: •"Sales Ops Trainer is responsible for designing and delivering comprehensive training programs to new and existing sales representatives within a Business Process Outsourcing (BPO) environment, focusing on sales operations processes, CRM usage, and best practices to optimize sales performance and achieve company targets; this role involves creating training materials, conducting classroom sessions, assessing trainee progress, and providing ongoing coaching to ensure adherence to sales methodologies and quality standards. Key Responsibilities: Curriculum Development: Develop and maintain comprehensive sales operations training curriculum covering topics like sales process, lead management, CRM system navigation, product knowledge, objection handling, closing techniques, and compliance guidelines. Onboarding Training: Conduct new hire training sessions to familiarize new sales representatives with company culture, sales processes, CRM tools, and product offerings. Delivery of Training: Deliver training sessions using various methods including classroom lectures, role-playing exercises, simulations, and e-learning modules. Performance Evaluation: Monitor trainee performance during training sessions, assess their progress through quizzes and practical assessments, and identify areas for improvement. Coaching and Mentorship: Provide ongoing coaching and support to sales representatives post-training to ensure they effectively apply learned skills in real-world scenarios. Quality Assurance: Regularly review sales calls to ensure compliance with sales process, quality standards, and customer service expectations. Data Analysis and Reporting: Analyze sales data to identify training needs, track the effectiveness of training programs, and report key metrics to sales leadership. Collaboration with Sales Management: Collaborate with sales managers to identify specific training needs, align training objectives with overall sales strategy, and address performance gaps. "
Posted 1 month ago
0.0 - 5.0 years
2 - 4 Lacs
Mohali/SAS Nagar, Chandigarh, Panchkula
Work from Office
Hey There Do you want to work in International Process If Yes Fell Free To Call Sourabh @ 9779924404 for Interview Job location is Chandigarh, Mohali Work From Office Must have Good English Communication skills ready to work in Rotational Shifts Required Candidate profile Excellent Communication Skills Tech Savvy Willing to work in rotational shifts What You Get:- Good Salary Incentives Career Growth PG available nearby In House Cafeteria Subsidised Meals Perks and benefits Call us directly at 9779924404 & get hired faster
Posted 1 month ago
2.0 - 7.0 years
5 - 6 Lacs
Kolkata, Bengaluru
Work from Office
Leading BPO in Kolkata and Bangalore Hiring for Process Trainer International Voice Process(Mandatory) Require minimum 1year experience as Process Trainer in International BPO Immediate joiners/lesser notice period is prefered(NOTICE BUY OUT OPTION IS AVAILABLE) CTC UPTO 6LPA Shifts 24*7 5 Days Working Role and key responsibilities: Responsible for day-to-day functional direction of agents within the program training classroom environment, including student progress monitoring for the duration of training, providing coaching and developmental feedback and readiness recommendations. Utilize effective presentation and facilitation skills including creative training techniques and adult/accelerated learning techniques using a variety of training delivery modalities in a classroom environment. Prepare and present training materials through classroom learning, hands on demonstrations, and supporting activities. Accountable for achieving individual training performance metrics. Support and partner with Operations to transition agents from training to production environment, ensuring competency levels meet business standards Maintain relevant product knowledge for each account by taking calls, attending client and cross functional meetings (as needed), and side by side observations. Ensure effective, consistent communication with managers, peers, and other resource groups, including day-to-day informal interaction with clients. Measure the effectiveness of training programs using various feedback methods focus groups, interviews, and surveys that will lead to enhancement of training resources and programs based on results of evaluation. Recommend curriculum modifications to Training Manager/Supervisor on the basis of internal customer feedback and/or Training Needs Analysis .Participate and contribute to continuous learning culture by maintaining engagement on change management product and services releases, policies, processes, and procedures. Key Skills and Knowledge: Proven experience in training methodologies and soft skills (communication skills, critical thinking, time management, team building, etc.) Strong communication skills, both written and verbal Proficient in Microsoft Office Demonstrated ability to multi-task, prioritize, and meet timelines of deliverable. Self-starter, sense of urgency, and works well under pressure. Strong attention to detail Sense of professionalism and ability to develop good relationships. Interested candidates can call at 8467054123 or mail their cv at simmi@hiresquad.in
Posted 1 month ago
3.0 - 8.0 years
3 - 6 Lacs
Kolkata, Mumbai, Pune
Work from Office
Must have Min 1+yrs exp as Process Trainer from International Voice Process BPO. Process Trainer on papers from International Voice process. Must know TNA TNI Training Metrics US Shifts Fluent English Call 8447780697 send CV monu@creativeindians.com
Posted 1 month ago
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