Description
GlobalLogic is seeking a detail-oriented and proactive Technical Trainer to plan, organize, and manage technical training andonboarding programs. The ideal candidate will ensure smooth delivery of training sessions, track participant progress, and contribute to continuousimprovement initiatives to enhance technical knowledge and operational efficiency.
Requirements
- 5+ Experience with Bachelor's degree in a relevant field (e.g., IT, Computer Science, Business Administration, or HR/Training).
- Experience in training coordination or program administration, preferably in a technical or IT environment.
- Strong organizational, communication, and interpersonal skills.
- Proficiency in learning management systems (LMS), virtual meeting tools, and MS Office.
- Ability to analyze data and generate actionable insights for training improvement.
- Knowledge of adult learning principles and instructional design.
- Must possess any graduation degree (Must have Provisional Certificate and Consolidated Marks Memo)
- Must be willing to work from office & in rotationalshifts (5 Working Days & 2 Week Offs)
- Must be ready to join immediately
Job responsibilities
- Plan and schedule technical training sessions focused on incident ownership, resolution, and communication skills, including room bookings and virtual meeting setup.
- Coordinate logistical arrangements for technical training delivery, ensuring all necessary resources and tools are available.
- Manage distribution of technical training materials and access credentials to participants.
- Oversee logistical aspects of technical onboarding, including system access and introductions to relevant teams.
- Create and manage user accounts on learning platforms relevant to technical training programs, troubleshooting access issues as needed.
- Track participant attendance and progress in training and onboarding programs.
- Gather and analyze training data (participation, feedback, assessment scores) to monitor program effectiveness.
- Generate reports evaluating the impact of training programs on key metrics, such as time to proficiency in incident resolution.
- Analyze feedback and performance data to identify training gaps related to technical incident management and implement targeted interventions.
- Evaluate the effectiveness of technical training programs and recommend improvements to content and delivery.
- Contribute to the development and refinement of internal knowledge bases and training resources based on feedback and evolving organizational needs.
What we offer
Culture of caring.
At GlobalLogic, we prioritize a culture of caring. Across every region and department, at every level, we consistently put people first. From day one, you'll experience an inclusive culture of acceptance and belonging, where you'll have the chance to build meaningful connections with collaborative teammates, supportive managers, and compassionate leaders.
Learning and development.
We are committed to your continuous learning and development. You'll learn and grow daily in an environment with many opportunities to try new things, sharpen your skills, and advance your career at GlobalLogic. With our Career Navigator tool as just one example, GlobalLogic offers a rich array of programs, training curricula, and hands-on opportunities to grow personally and professionally.
Interesting & meaningful work.
GlobalLogic is known for engineering impact for and with clients around the world. As part of our team, you'll have the chance to work on projects that matter. Each is a unique opportunity to engage your curiosity and creative problem-solving skills as you help clients reimagine what's possible and bring new solutions to market. In the process, you'll have the privilege of working on some of the most cutting-edge and impactful solutions shaping the world today.
Balance and flexibility.
We believe in the importance of balance and flexibility. With many functional career areas, roles, and work arrangements, you can explore ways of achieving the perfect balance between your work and life. Your life extends beyond the office, and we always do our best to help you integrate and balance the best of work and life, having fun along the way!
