Assistant Manager - Process Trainer - Customer Service WNS

1.0 - 7.0 years

0 Lacs

karnataka

On-site

You will be responsible for facilitating the new hire training, both pre-process and process. It is crucial for you to own and nurture positive partnership experiences with key stakeholders. As an AM training, you will play a key role in designing, implementing, and enhancing the new hire training experience. Collaboration with different teams and colleagues will be essential to continuously improve the training program for maximum efficacy and impact as data evolves. Your responsibilities will also include evaluating and enhancing the efficiency of the program's current tools and processes, as well as helping build new workflows to scale the program. Identifying and assessing future and current training needs will be a part of your role, along with managing refreshers and any ad hoc training requests. Monitoring and evaluating the effectiveness, success, and ROI of training programs periodically and reporting on them will complete your duties. The job location for this position is in Vishakhapatnam, and the shift timings are rotational, with work from office only. Qualifications: - Preferred BFSI experience of at least 1 year - Strong virtual and in-person facilitation experience - Proficiency in Google applications such as Google Docs, Sheets, etc. - Strong MIS reporting skills - Strong analytical and training management skills - Minimum 5-7 years of total experience - Data-driven with superior written and verbal communication skills - Ability to work under pressure in a fast-paced environment with limited structure - Proven work experience of at least 2 years as a Trainer - Familiarity with traditional and modern training methods (mentoring, coaching, on-the-job or in-classroom training, e-learning, workshops, simulations, etc.) - Experience with E-learning design tools (Articulate Rise 360, Canva) will be preferred.,

Posted 1 week ago

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