Trainer (BPO Sector)

Technokrate Technologies

1 years

1 Lacs

manish nagar nagpur maharashtra

Posted:1 month ago| Platform: SimplyHired logo

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Skills Required

customer service english 12th pass bachelor's degree in-person

Work Mode

On-site

Job Type

Full Time

Job Description

Profile : Trainer (BPO Sector)
Experience : 6 months to 1 year
Location : Manish Nagar, Nagpur

Job Description :

Conduct induction and process training for new joiners in the BPO sector.
Design, develop, and update training materials, modules, and assessments.
Evaluate trainee performance and provide constructive feedback for improvement.
Ensure that all employees meet quality and performance standards through regular coaching sessions.
Coordinate with operations and HR teams to identify training needs and performance gaps.
Maintain training records, reports, and documentation for audits and reviews.
Conduct refresher and skill enhancement programs for existing employees.
Implement soft skills, communication, and customer service training as required.
Stay updated with the latest BPO industry trends and incorporate best practices in training.

Job Type: Full-time

Pay: ₹10,000.00 - ₹12,000.00 per month

Work Location: In person

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