Trainee Application Analyst (Fresher)

Job Description

Serrala is a fast growing global B2B Fintech software company headquartered in Hamburg. We are optimizing the universe of payments for organizations that seek efficient cash visibility and secure financial processes. Represented in Europe, North America and Asia, over 700 employees are dedicated to service companies of all industry sectors from medium-sized companies to global players, covering 20% of Fortune 500 and 50% of DAX 30 companies. Our growing cloud-based services enable clients to streamline their working capital processes. Trainee Applications Analyst As a trainee application Analyst, you would be working closely with customers. Providing technical support to teams within the organization, and to external clients when required. The role requires managing a ticketed query system and ensuring a comprehensive database of queries and resolutions is kept up to date. The ideal candidate should possess a strong understanding of application support principles, excellent problem-solving skills, and a passion for delivering exceptional customer service. You'll oversee practices and processes to ensure integrity, safety and availability of all data and applications as part of an organization's information systems. Key Responsibilities: Provide prompt and effective technical support to end-users regarding application-related inquiries, issues, and incidents through various communication channels. Troubleshoot and diagnose software application problems reported by users, identifying root causes, and implementing appropriate solutions. Respond to incoming tickets from customers in an effective and efficient manner. Identify, research, and resolve all problems, questions, and concerns within defined service level agreements (SLA). Document, track and monitor the problems and issues to ensure a timely resolution. Make sure you communicate with accurate data and results with the customer & you collaborate with multiple teams to resolve the issue raised by the customer. Identify opportunities to reuse work done and optimize process. Requirements: Focus on quality . Ability to perform repetitive actions with high accuracy. Awareness or ability to learn and understand data formats such as XML, JSON Enjoy working with solutions that automate processes. Good command of English, both verbal and in writing Ability to handle multiple competing priorities in a fast-paced environment. Eagerness to learn. WeOffer: Career in a global and fastgrowingB2B Fintech company Low hierarchy with fast decision making and a “get things done” culture Work in self-organizing and autonomous teams Continuous learning and career development opportunities Arelaxed and flexible work environment An opportunity to become a “Serralian” andgrow with the thriving Serrala IndiaCoE