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Specialist - IN Charging Ericsson

6.0 - 9.0 years

0 Lacs

noida, uttar pradesh, india

On-site

Join our Team About this opportunity: Second Level Operations Specialist will be responsible for the coordination, management, execution and reactive maintenance activities that require a higher level of support than offered by the 2nd level Operations. This person shall ensure that the services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels. What you will do: To manage the team for delivery of services as per agreed SLA/WLA with customer. Escalation handling. CSR Review with PA responsible TT/ CR Performance Management & Reporting To ensure RCA for any Critical event. To ensure necessary support is provided to Network Roll...

Posted 3 days ago

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