Trade Support Specialist

Role Overview: As a Trading Support Engineer at our technology firm in the UK and India, you will play a crucial role in ensuring the smooth operation of production systems for our major fintech clients in the financial services domain. Your responsibilities will include handling client inquiries efficiently, troubleshooting issues, collaborating with different teams, and providing technical assistance to users. You will have the opportunity to work in a dynamic and fast-paced environment while contributing to the growth and development of our systems. Key Responsibilities: - Swiftly and efficiently handle email and phone requests from clients, keeping them informed of issue statuses and ensuring satisfactory resolutions. - Interface with clients" trading, operations, and technology teams to assist users and troubleshoot problems effectively. - Log and track issues, follow through until resolution, and share findings with development and QA teams to prevent future occurrences. - Diagnose and resolve software and network issues, respond to user inquiries, and document issues and resolutions via support tracking tools. - Provide training and support to users on software, maintain support documents, and monitor system performance to identify potential problems. Qualifications Required: - Minimum of 2 years of professional experience. - Bachelors Degree in Computer Science from a premier institution. Additional Company Details: Our company is committed to the growth, development, and well-being of our employees. We offer a highly competitive compensation package, performance-based bonuses, and comprehensive benefits. You will also have exposure to the exciting world of financial trading, mentorship from industry experts, opportunities for professional growth, and a collaborative work environment with fun activities and free office lunch/dinner. (Note: The additional company details have been included in the summary section as they provide insights into the company culture and benefits for potential candidates.),