Nirvana Yoga Dham is looking for Sales & Marketing Executive to join our dynamic team and embark on a rewarding career journey Develop and implement sales and marketing plans to achieve company targets and goals Identify potential customers, generate leads and follow up with them to secure new business opportunities Build and maintain relationships with existing customers to maximize retention and identify opportunities for upselling or cross-selling Research and analyze market trends and competitor activity to develop effective marketing strategies Collaborate with cross-functional teams, including product development, operations, and customer service to ensure that customer needs are met Prepare and deliver presentations, proposals, and quotes to potential customers Attend trade shows, conferences, and other events to promote the company's products and services Conduct market research to identify new products, services, and features that could increase sales and profitability Monitor sales performance and provide regular reports on progress towards achieving sales targets Excellent communication and interpersonal skills Strong analytical and networking skills

1. Develop and implement category revenue and margin plans consistent with the overall category targets and budgeting. 2. Lead research on category trends , Indian designer space competition for this category to make in-roads for sustained YOY growth for present future. 3. Drive brand/ Designer relationships around supply, exclusives on marketplace and SOR business model. Also, drive brand negotiations on terms of trade, incentives, consumer offers, site monetization etc. 4. Category knowledge of Consumers from Luxury brands in Watches , HOME AND Eyewear space . 5. Knowledge of demand side of the online business, traffic trends, various channels and cost/revenue parameters attached to it. 6. Apt analytical skills. Exceeds in data crunching data drive decisions to drive growth of this Indi luxe segment. 7. Improve customer experience, both pre-purchase and post-purchase. Work on cross-functional projects that improve metrics of customer funnel, improve delivery experience for customers. 8. Guide and develop a team of direct reporting category managers and indirect reporting seller account managers. 9. Work closely with Product, Marketing, Finance and Supply Chain teams to deliver top-line, bottom line and customer experience KRAs. Role Responsibilities: GM Category is a PL leadership role responsible to lead the strategy, planning execution. The position drives establishing the strategy, merchandise planning, system build out, new projects and partnerships necessary to grow the business. To maintain the expected Seller-wise efficiency on each of the parameters of the operation like returns, Cancellations, RTOs, O2S/O2D, etc, improve CTRs, RPV. O2S being the most important driver in MTO space A. Business strategy: 1. Know the market: Stay on top of trends in an ever-changing landscape, find opportunities and prioritize based on size, internal capabilities, etc. 2. Know the customer: Understand connected customer behaviour, develop new customer insights. 3. Know the competition: Understand on-line and off-line players. React as and when necessary, in an appropriate manner. 4. Influence the leadership: Convert strategies into action by liaising with cross-functional leadership and drive the changes required. B. Merchandising and Sales strategy : 1. Own value proposition for Domestic and International market of Eyewear, Watches and Homes. Pricing strategy based on market potential, consumer insights, margins, competition, etc. 2. Navigate discovery to acquire customers from existing established businesses , and ensure conversion Partner network management operations. 3. Lead a partner/brand-relations team to identify strategic partnerships, negotiate better terms of trade and deals. 4. Put in processes metrics to scale the business 5. Use technology to scale operations and expand selection C. People leadership: 1. Provide leadership to the current teams of Category Managers. 2. Grow, retain, and groom a competitive team to deliver across functions. 3. Set goals, define KPIs and ensure team tracks effectively towards goals Skillsets Required: 1. Entrepreneurial mindset: Build/test/learn fast iteratively. Rapid execution/hands-on mindset. 2. Passion for Designer space in India , product , curation for ecommerce, experience building scaling strong categories. 3. Comfortable with hands-on day-to-day management of tasks, resolution of problems and issues and experience in implementing action plans to meet objectives. 4. Equally comfortable in generating a 3/5-year strategic vision and a weekly sales report. 5. India Retail insights: Understanding of the rapidly evolving retail/E-tail space in designer wear and home category , and the go-to-market strategies. Find opportunities and prioritize based on size, internal capabilities, etc. 6. Growth Mindset: Able to quickly learn and adapt. Play a key role in business innovation and growth strategy. Behavioural skills: 1. Strategic thinker balanced with being detail oriented. Must possess the ability to switch between execution and strategy mode most effortlessly. 2. High energy with strong and charismatic communication skills. 3. Ability to prioritize and cope with competing demands. Must possess a sense of urgency and excellent execution and project management skills. 4. Inquisitive and analytical mind; out-of-the-box thinking; bring a creative perspective to business problems applying functional expertise, business understanding and common sense. 5. Thrive in fast-changing environments and ambiguity while being execution-oriented, hands-on, pragmatic and focused on results. 6. Collaborative and able to build a work environment that promotes teamwork, partnership, recognition, and mutual respect. 7. Highest level of integrity and exceptional professionalism. Experience and Education: 1. Postgraduate, with over 9+ plus years work experience. 2. Proven experience in building and scaling Luxury categories in an online marketplace. Experience in scaling Watches, Eyewear and Homes category is a plus. 3. Demonstrated experience and exposure to growing teams in start-ups that have scaled significantly. 4. Should have strong analytic and quantitative skills; ability to use hard data and metrics to back up assumptions, recommendations, and drive actions.

Part of Pro-Equities team Spark Family Office/Wealth Management Must have a passion for Equities, having worked extensively with UHNI clients in advising portfolios Must have strong client relationships built over the years and must facilitate transition them to SPARK PLATFORM. Primary business Listed Equities based brokerage. Work with the Research, Technical product team to take to market the recommendations. To work in sync with the Dealing team to execute the trades. Other areas to focus - Distribution of wealth products earn commissions Responsible for overall business and PL for Private Client Group (can be mutually worked upon) Set Meet revenue targets at product level and ensuring to meet targets set throughout the year. Should be proficient with knowledge of capital markets as well as third party products such as AIF, MF, PMS, Insurance etc. (mechanics, commercial structures etc.) Holding strong exposure in Wealth and Equity Markets Handle trading and maintaining relationship with new existing clients, Advising clients on their equity portfolio for long term investments as well as positional trading ideas in stocks for the short / medium term tips and market related information Advising the clients to invest in the right investment scheme depending upon their future needs and returns. Review customer needs and asset allocation, pro-actively engage with the customer to validate the understanding of the needs. Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency. Candidate to be from Securities or relevant Equities back-ground led organisation such as Institutional Equity Houses Post graduate with minimum 7-15 yrs exp Should possess strong networking relationship building skills Close

We're looking for a B2B marketing manager to join Appnexts Marketing team and lead our Newton marketing initiatives. If you are passionate about marketing, excel in creative thinking, and execute marketing programs flawlessly while supporting sales and product teams, your place is with us! Primary Responsibilities: Plan and execute comprehensive marketing strategies that align with the company's goals and objectives in various regions. Develop and implement short and long-term marketing strategies to increase brand awareness, lead generation, and pipeline creation. Develop compelling collateral and sales tools for our offering Plan and deliver highly effective marketing programs to support business needs, such as digital marketing and lead-gen campaigns, social media campaigns, events, and trade shows Measure and analyze the effectiveness of the marketing activities Monitor market trends, customer needs, and competitor activities to drive marketing initiatives. Work closely with the RD and product teams and gain a deep understanding of the products. Collaborate with Corporate marketing teams and other business units. Required Skills: At least 2-5 years of experience in a marketing role in the AdTech/MarTech/SAAS industry Strategic thinker with the ability to build and execute an entire marketing plan Fluent in English with excellent written and verbal communication skills Ability to work independently and collaboratively in a fast-paced environment, managing multiple projects with tight deadlines Creative thinker with a keen eye for details Action-oriented, with a proactive approach and strong project management skills Up-to-date with the latest trends and best practices in digital marketing and measurement BA/BS degree

Reporting to Regional Business Manager Education level Bachelors in Science (Minimum) Experience Required Minimum 4 years of experience Preferred Industry Pharmaceutical / Healthcare Language Known Local Language & English Others Candidate must have worked with Govt Institutions (Central, State, Defence, ESIC, CGHS etc.) Knowledge of Tender Business Ideally should have past sales experience in any of the following: Oncology, Ophthalmology, Endocrinology, Neurology, Lab Equipment Technical Skills: MS Office; experience with SAP is a plus Roles and Responsibilities Planning, maintaining, and increasing sales for defined/assigned company products. Establishing, maintaining, and expanding your customer base. Building effective business relationships with healthcare partners and customers. Identifying and resolving gaps in customer expectations vs. actual service levels. Servicing existing accounts, obtaining orders, and establishing new accounts by organizing daily work schedule to call on existing or potential sales outlets and other trade factors. Resolving customer complaints by investigating problems; developing solutions; preparing reports; making recommendations to management. Handling all ground-level operations from taking hospital orders to product supply and payment receipt.

Be the subject matter expert on Equity Investing Review advise clients on their equity portfolio and structuring / restructuring as required based on inhouse research or PMS recommendations for NDPMS clients Structure and design portfolios after analyzing fundamentals of companies across sectors and market Cap Contribute towards investment committee ideas Coordinate with research team for advice/review of portfolio for top customers on regular basis. Target clientele Family Offices, Super HNIs and High Frequency Traders Share research recommendations, macro-economic outlook and views on equity markets and different sectors with clients Educational Qualification: CA or CFA/pursuing CFA or MBA from Tier I institute Minimum experience of 5-10 years in Equity Advisory with HNI / UHNI Client Segment Excellent advisory knowledge across Indian Equity Markets and Sectors Excellent spoken and written communication skills in English Language Passionate about equity markets and updated with global economic trends affecting client portfolio Should be well versed with equity markets and trading strategies

This position will be responsible for sales revenue, proper distribution of our products with a predefined market share objective by the organization in the market with a progressive relationship with our channel partners, wholesalers, retailers, team and cross function team at region/head office level. You will be responsible for overseeing sales operations, meeting targets and managing the sales team in the assigned Area. Note: Candidate must be a resident of Madurai. Must be at the ASM/ASE/similar level in the current/previous organization. Must have experience in FMCG food industry (preferably Biscuits, chocolates, wafers or confectionery items) with a major focus on Rural Channel, General Trade. Must be experienced in handling entire Tamil Nadu area. Age Limit 40 Yrs Should preferably have hands-on experience Ms-Office and Bizom

Role & responsibilities 1. Control & monitor business results and performance of all team members to ensure no SOP deviation and optimum performance of the team. 2. Own the Sales Planning & Achievement for respective geography for assigned therapy to ensure 100% budget achievement through his / her team. 3. Drive performance management & team development to increase effectiveness that will yield better on-field results.

Role & responsibilities 1. Control & monitor business results and performance of all team members to ensure no SOP deviation and optimum performance of the team. 2. Own the Sales Planning & Achievement for respective geography for assigned therapy to ensure 100% budget achievement through his / her team. 3. Drive performance management & team development to increase effectiveness that will yield better on-field results.

Role & responsibilities 1. Control & monitor business results and performance of all team members to ensure no SOP deviation and optimum performance of the team. 2. Own the Sales Planning & Achievement for respective geography for assigned therapy to ensure 100% budget achievement through his / her team. 3. Drive performance management & team development to increase effectiveness that will yield better on-field results.

10+ years of software development experience, with proficiency in at least one of the following languages: Golang (preferred), Kotlin, Java, Python. Strong computer science fundamentals, including data structures, algorithms, and distributed system design. Familiarity with cloud-native infrastructure and tools, such as Kubernetes, Docker, Kafka, and AWS services. Ability to write high-quality, maintainable, and we'll-documented code. Strong problem-solving skills and a keen ability to troubleshoot complex technical issues. Effective collaboration and communication skills, with the ability to work closely with cross-functional teams. Experience building Compliance solutions (KYC, KYB, KYT) or onboarding or identity platforms is a huge plus. A passion for learning and applying new technologies to solve real-world problems. Design and implementation of high quality software from concept through to launch - taking ownership of design, coding, testing and deployment of key proprietary software components Apply engineering best-practices including unit, smoke and integration testing, source code version control, agile planning/estimation Effectively resolve ambiguity, analyze complex requirements and break down features and initiatives into tactical tasks Effectively navigate the trade-offs among MVP vs Enterprise-Grade, Time-to-market and other relevant dimensions Search for the truth in product conceptualization and development, ensuring designs and implementations are fully aligned with the company mission and product goals

The Commodities Specialist will provide support to our Commodity business, running T1 reconciliations, managing T1 trade and position breaks, performing settlement reconciliations, and facilitating the maintenance of our FCM accounts. The role encompasses responsibilities across a wide range of commodity products, exchanges, and Prime Brokers. Utilizing the firm s global footprint, you will work closely with the wider MO and Ops teams in other regions, as we'll as engage in daily interactions with other stakeholders like technology and the business. There is also a particular focus on growing the business utilizing knowledge, experience, and expertise to design support models and processes for new products as we'll as enhancements to our existing platform. Principal Responsibilities Perform trade / cash / position management controls and support across Commodity Products including t1 FCM reconciliations. Running settlement reconciliations for bespoke product sets- like US power and European power, Canadian gas etc T+ 1 Cash/position management between different Prime Brokers. Monitoring of upcoming physical deliveries. Qualifications/Skills Required Candidates must have a minimum of a bachelors degree (or equivalent experience) 5+ years experience with related products and functions. In-depth knowledge of Commodity products- including practical front-to-back working knowledge of these instruments, trade life-cycle and their mechanics. Solid understanding of listed commodity products -particularly in the energy space. Demonstrated experience with various related systems - (Openlink Endur, Gresham etc). Demonstrated ability to be an accountable owner. Able to prioritize in a fast moving, high pressure, constantly changing environment; high sense of urgency and clear understanding of the time sensitivity of tying out risk. Strong communication skills. Good team player with a strong willingness to participate and help others.

you'll have the opportunity to work with and influence a dynamic team, leading the customer support model and principles for them to follow Your work will be integral in allowing your team to deliver the complete processing of trade confirmation and settlement Hone your communication and collaboration skills, as you'll be building relationships with key stakeholders across the bank we're offering this role at associate level What you'll do In this key role, you'll be making sure that our trade confirmation and settlement specialists have the correct tools, infrastructure and resources to meet stakeholder and customer needs. you'll identify issues with existing business processes and coordinate with others to make improvements and corrections. we'll also look to you to represent the bank in industry forums, working groups and conferences to influence industry decisions and strategy. Additionally, you'll be: Making sure that processes and procedures for trades on the strategic system stack are globally consistent, with any exceptions approved and documented Overseeing procedural changes and initiatives and delivering their global implementation Contributing to the design of key projects and new product onboarding Maintaining an up to date understanding of the global business and developing relationships with all operating centres and key stakeholders The skills you'll need we're looking for a professional with an MBA and significant experience of working in a similar role and environment. you'll have excellent interpersonal skills and the ability to adapt your communication style to suit all audiences. you'll also need: Excellent leadership and motivation skills, with the ability to inspire confidence in teams The ability to build and foster a culture of continuous improvement and continually review delivery channels Strong stakeholder management skills

Business development managers, sometimes abbreviated BDMs, are key members of the go-to-market (GTM) team. They are responsible for building lists of sales leads, then pitching to these prospects to build the company s client list. In sales lingo, they help move people from the top of the sales funnel to the goal of being a signed customer. The business development role uses many business skills, including strategic planning, project management, and successful negotiation. Responsibilities: Identifying opportunities in target markets for your organization s products and services Generating leads through cold calling prospective clients or networking at trade shows Developing and nurturing relationships with key customer accounts Keeping up with the latest industry developments, including market positioning of corporate competitors Assessing client needs and the company s ability to meet those needs Following up with new leads and referrals generated from the sales team Preparing status reports on goals Using customer relationship management (CRM) software, such as Hubspot, to manage interactions Successful business development managers often move into more senior business development and sales management roles.

Maintain up-to-date launch trackers (covering OSD, Injectable, Ophthalmic, and CMO projects) Coordinate with India cross-functional teams (CFTs) Manage the introduction of new product forms and trade dress readiness Attend NPL meetings and sharing minutes of meetings (MoMs) Prepare presentations for tracking and reporting purposes Coordinate for JDE set up process, COGS calculation, and serialization activities Follow up on all action items from the meetings and ensure all action items are closed in a timely manner Provide real-time updates on API, materials, and packaging component status Track manufacturing, packaging, and release status for NPLs Follow up on stability sample delivery, chamber charging, and analysis for site transfer projects Collaborate with Regulatory Affairs on CBE-30 and PAS filing documents Communicate across all stakeholders and upper management to inform on the project status, critical path items, risks, and delays, if timeline does not meet Complete transport request forms for upcoming launches and track the shipment Good communication and negotiation skills

Analog Devices is looking for PDK Engineering Professional to join our dynamic team and embark on a rewarding career journey Analyzing customer needs to determine appropriate solutions for complex technical issues Creating technical diagrams, flowcharts, formulas, and other written documentation to support projects Providing guidance to junior engineers on projects within their areas of expertise Conducting research on new technologies and products in order to recommend improvements to current processes Developing designs for new products or systems based on customer specifications Researching existing technologies to determine how they could be applied in new ways to solve problems Reviewing existing products or concepts to ensure compliance with industry standards, regulations, and company policies Preparing proposals for new projects, identifying potential problems, and proposing solutions Estimating costs and scheduling requirements for projects and evaluating results

Major Duties :1. Responsible for facilitating electronic movements of funds, wires transfers and cheque issues along with trade postings on behalf of the client within defined procedures2. Works and assists in audit document preparation pertaining to global accounts and identifies discrepancies vs. standard instructions3. Participation in groups that work on projects for the Cash Ops larger team4. Carries out complex activities with significant financial, client, and/or internal business impact5. Able to serve as a key subject matter expert and mentor to other more junior level employees6. More technically sound in area of expertise and has broader knowledge of other areas7. Delivers a work product that requires less revision8. Able to facilitate discussions and reach decisionsKnowledge :Excellent oral and written communication skills are requiredAnalytical and problem solving skills are required Attention to detail and accuracy is requiredKnowledge on financial instruments and basic terminology related to custody services is preferredExperience :A College or University degree and/or some relevant work experience is preferred. Related Industry qualification / or studying towards, is preferred

Business Function Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Banks operational processes and inspire to delight our business partners through our multiple banking delivery channels. Job Purpose To provide leadership to a team of Customer Service Managers (CSM) responsible for customer servicing of Trade, Payments and Loans transactions. Key Requirements: Key Accountabilities Responsible for ensuring that the Customer servicing requirements of Trade, Payments and Loans transactions are handled seamlessly ensuring superior customer experience. Job Duties & Responsibilities Providing leadership to a team of Customer service Managers responsible for customer servicing for Top Tier customers. Service reviews with the client, BU (IBG, GTS) and other SU (Branch, Ops etc.) Regular Service review Meeting with clients to get first hand update about the client feedback on servicing, identify pain points, action items & track to delivery for improvement in customer service. Ensuring proper queue management with minimal / nil ageing transactions pending in the queue. People Management. Required Experience Minimum 10 years experience in Transaction banking (Trade, Payments & Loans) with responsibility for operations & client servicing. Client Servicing experience is a must. Education / Preferred Qualifications Graduate with Commerce background preferred. Post Graduation with specialization in Finance will be an added advantage. Core Competencies Complete knowledge of end-to-end process flow of Trade, Payments, Loans transactions. Knowledge of RBI and related regulations. Knowledge of customer pain points, customer servicing requirements in the Trade, Payments, and loans business. Ability to identify pain points & work with various internal stakeholders in streamlining the transaction journey for the customer, thus improving customer experience. Customer friendly / customer experience focussed approach Technical Competencies Knowledge of RBI regulations & related regulatory / ICC guidelines relating to the Trade, Loans & Payments Customer Servicing skills. People Management skills. Work Relationship The role would need close working / discussions / interactions with BU (Business Unit) IBG & GTS, T&M & SU (Support Unit) Central Operations, Branch Operations. The role would also involve discussions / interactions / meetings with the end customers. -en

1. Advising/ HNI/Ultra HNI & Retail clients to buy/sell stocks on the basis of fundamental factors, technical indicators and news flow in various stocks, Sourcing & Servicing clients by providing updates on frequent intervals about market movements, news flows. 2. Sourcing & deepening of rela onships from exis ng customer base of customers 3. Work in close coordina on with the acquisi on team to ensure all clients acquired from the assigned area are serviced and trade ac vely. 4. Develop business, maximize revenue genera on & other business vectors 5. Selling Equity based investment ideas to the base & to generate brokerage aggressively, primarily through advising them on their equity por olio and work on other business vectors. 6. Should be target-driven, self-starter and effec ve/aggressive in servicing skills and conflict management. 7. Perform Trades as per the approval / orders of the customer (Especially, NSE, BSE and F&O) Communica ng with clients 8. Should be able to cross sell Wealth Management products to the clients 9. Should be able to move his exis ng rela onship with clients to the new organiza on 10. Skills required - well-versed with Trading applica on and MS Office KEY RESPONSIBILITIES AND ACCOUNTABILITIES To maintain a synerge c rela onship with Investment Counsellors, to enhance business. To keep abreast with the market knowledge and market intelligence. Responsible to ensure all ac vi es are in adherence as per Compliance & Risk. Provide regular updates to the immediate superior as and when required. Develop and maintain a long-term rela onship with customers to maintain a high level of reten on of the exis ng customer and focus on genera ng new business. Job specific skills Graduate / Postgraduate with minimum 2 yrs exp in Equi es on the client advisory side Should have sound understanding of capital markets. Should be a result-oriented, self-starter, proac ve, good communica on skills. Should possess strong networking & rela onship building skills. Should be cer fied in NSE Cash, NSE Deriva ves, BSE Cash & NISM Currency Deriva ves. Experience in Back Office reports is preferred. Strong skills in Microso Office (Excel, PowerPoint, Word) are an added Graduate, with preference for relevant post graduate qualifica ons Compensa on will not be a limi ng factor for the right candidate and will be discussed on a case-by-case basis. Location of posting Mumbai The candidate may be deputed to work with the team(s) with the organiza on/ parent organiza on/ any subsidiary of the parent organiza on if and as deemed necessary. for the post of Call & Trade Dealers in the subject. Applica ons with any other subject will not be accepted.

Track SME sectors continuously and come up with product ideas to tackle lender s problem statements for MSME Understand and analyse key trends across SME sectors by monitoring high-frequency data, demand-supply trends, price movements and trade dynamics on an ongoing basis Manage client interactions through regular presentation, and provide analysis on the impact of major events, among other things Analyse large financial datasets to extract actionable outputs

Job Overview You will be the face of JLL at the client s site and will be responsible for interacting and addressing the needs of guests / tenants by maintaining strong public relations, taking feedback / suggestions. You will also be responsible for: Cooperate, coordinate and communicate with other departments to ensure good customer experience and taking customer feedback, after every service request/ complaint and sharing the feedback points with the team for improvement of services. Maintaining a hospitality outlook and always look presentable. Taking ownership of the request or complaint and ensuring they are handled effectively within TAT Taking daily rounds of the premises and reporting any lapses/ observations to the relevant team. Conducting timely Customer Feedback Surveys and sharing the reports with the client/management. Responding to emergency situations (as per JLL policies) and contact the proper authorities when needed Being familiar with lost and found procedures. Nominating and attending the training programs at site/ JLL office. Addressing concerns through daily checking of mails for priority requests. Receiving calls and emails from clients. Ensuring closure of complaints by proper communication to stakeholders. Helping in activities like filing, checking and maintaining inventory records, MMR, DMR, complaint trackers, dashboard etc. Updating the handover/ takeover register before end of shift for all completed/pending tasks. Managing and participating in events, overlooking general maintenance and guest handling. Site details: You will be working on DLF Customer Exeperiance Center, which is a Residential, located at Andheri West. Site dynamics: Work ScheduleSite team e.g.Property Manager +2 Other details if any Reporting: You will be directly reporting to the Customer Relation Manger /Property Manager as per site. Sound like you Here is what we re looking for: Meticulous and Being Analytical You must pay attention to detail and have excellent problem-solving skills. Possess the ability to collate information, using logic and reasoning to identify the alternative solutions, conclusions or approaches to problems. You should be able to handle complaints, settle disputes, and resolve grievances and conflicts. Qualifications You need to have a relevant educational background in hospitality with min 1-2 years of work experience OR 2-3 years of experience in Client/customer service facing roles. Good Communication skills with fluency in English and Hindi language is a must Willingness to work in flexible shifts, weekends and holidays is an added advantage Basic understanding of operating computers, mobile application and MS Office (Excel, Word, PowerPoint, etc.) is also preferred.

Job Summary: We are searching for polite, professional Customer Service Call Center Agents to represent our clients professionally by providing remarkable service to their customers via phone. The Customer Service Call Center Agent may handle a high volume of inbound or outbound calls and should seek to create a positive experience for each caller. Customer Service Call Center Agents will listen to customers to understand the reason for their call, address all inquiries and provide an accurate and efficient response. Responsibilities: Answer inbound calls and greet customers with energy and enthusiasm. Place outbound calls and communicate with energy and enthusiasm to customers. Build lasting relationships with clients, customers, and other call center team members based on trust and reliability. Understand and strive to meet or exceed call center metrics while providing excellent and consistent customer service. Meet department productivity and quality standards. Strive for first call resolution and take true ownership of customer needs and issues. Communicate and follow instructions for one call customer resolution. Deliver amazing customer service through effective and timely resolution of various customer inquiries and concerns. Take an active role in educating customers about our clients products and services. Skills Requirements: At least 2 years of customer service experience in a transaction-based environment such as a call center or retail location, demonstrating ability to be empathetic and compassionate. Must have the ability to work independently and a in team environment. Experience in a production environment. Problem solving skills. Ability to maintain accuracy and production standards. Physical attendance is key to success and necessary to meet objectives. You have the flexibility to work any shift, including nights and especially weekends. Experience in a production environment. Problem solving skills. Ability to maintain accuracy and production standards. Physical attendance is key to success and necessary to meet objectives. You have the flexibility to work any shift, including nights and especially weekends. Education Requirements: High school diploma, G.E.D., Trade/Vocational School certificate or equivalent required. Physical Requirements: Occasionally exert up to 10 lbs. of force to push, pull, lift or otherwise move objects. Have visual acuity to perform activities such as preparing and analyzing data; and/or viewing a computer terminal. Speak, listen, type and/or sit for extended periods of time. Consistent attendance is an essential function of the job.

Provide massage services to guests using props and/or products. Provide body treatments to guests using body scrubs, wraps, and/or hydrotherapy. Assess guest needs and inquire about contraindications (e.g., allergies, high blood pressure, and pregnancy) before beginning service. Keep up to date with current techniques and modalities related to their field of work. Escort guests to and from treatment rooms. Arrange workstation, treatment room, and/or drapes. Frequently check with guest to promote comfort, safety and security throughout service. Promote and sell spa/salon services including retail offerings related to the Spa. Clean, maintain, and sterilize tools. Maintain cleanliness of workstation and/or treatment room throughout shift, dispose of trash and dirty linens, and secure supplies and equipment at the end of each shift. Monitor and stick to time schedule throughout the day. Handle inappropriate guest behavior by following Marriott International standard operating procedures for Inappropriate conduct for guests and therapists, leading up to and including stopping a treatment or service and informing supervisor/manager. Maintain current skills and licensure in service area as per regional requirements. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; make sure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others. Stand, sit, or walk for an extended period of time; grasp, turn, and manipulate objects of varying size and weight. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Perform other reasonable job duties as requested by Supervisors. PREFERRED QUALIFICATIONS Education: Technical, Trade, or Vocational School Degree. Related Work Experience: At least 1 year of related work experience. Supervisory Experience: No supervisory experience. REQUIRED QUALIFICATIONS License or Certification: State or Regional Massage License .

Prepare special meals or substitute items. Regulate temperature of ovens, broilers, grills, and roasters. Pull food from freezer storage to thaw in the refrigerator. Ensure proper portion, arrangement, and food garnish. Maintain food logs. Monitor the quality and quantity of food that is prepared. Communicate assistance needed during busy periods. Inform Chef of excess food items for use in daily specials. Inform Food & Beverage service staff of menu specials and out of stock menu items. Ensure the quality of the food items. Prepare and cook food according to recipes, quality standards, presentation standards, and food preparation checklist. Prepare cold foods. Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; serve as a role model. Follow all company and safety and security policies and procedures; report maintenance needs, accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Anticipate and address guests service needs. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. PREFERRED QUALIFICATION Education: Technical, Trade, or Vocational School Degree. Related Work Experience: At least 3 years of related work experience. Supervisory Experience: No supervisory experience. License or Certification: None .

Prepare special meals or substitute items. Regulate temperature of ovens, broilers, grills, and roasters. Pull food from freezer storage to thaw in the refrigerator. Ensure proper portion, arrangement, and food garnish. Maintain food logs. Monitor the quality and quantity of food that is prepared. Communicate assistance needed during busy periods. Inform Chef of excess food items for use in daily specials. Inform Food & Beverage service staff of menu specials and out of stock menu items. Ensure the quality of the food items. Prepare and cook food according to recipes, quality standards, presentation standards, and food preparation checklist. Prepare cold foods. Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; serve as a role model. Follow all company and safety and security policies and procedures; report maintenance needs, accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Anticipate and address guests service needs. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. PREFERRED QUALIFICATION Education: Technical, Trade, or Vocational School Degree. Related Work Experience: At least 3 years of related work experience. Supervisory Experience: No supervisory experience. License or Certification: None .