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1.0 years
2 - 4 Lacs
Chennai
On-site
Position: Performance Marketer Experience: 1–3 years preferred Key Responsibilities Paid Campaign Management Plan, execute, and optimize paid ad campaigns across Meta (Facebook/Instagram), Google Ads, and LinkedIn Build full-funnel strategies (TOFU, MOFU, BOFU) for B2B lead generation Optimize ad spend for CAC, ROAS, CTR, CPL, and lead quality Run Click-to-WhatsApp and landing page-based campaigns Tracking, Analytics & CRM Integration Set up and manage GA4, Meta Pixel, Google Tag Manager, and custom event tracking Integrate lead flow with CRMs (e.g., Zoho CRM, HubSpot, Leadsquared) Ensure proper mapping of ad leads to CRM, including source tagging and campaign attribution Monitor pipeline flow from ad click → form submission → CRM lead → sales conversion Creative Collaboration Work with content/design teams to create scroll-stopping ad creatives Brief hooks, headlines, and copy formats that drive conversions A/B test ad variations and landing pages for continuous improvement Reporting & Optimization Build performance dashboards Share weekly/monthly reports with clear insights and next-step recommendations Flag underperforming campaigns early and implement fixes proactively Requirements 1–3 years of hands-on experience with Meta & Google Ads Solid understanding of CAC, ROAS, CTR, CPL, and other key KPIs Familiar with CRM platforms (Zoho, HubSpot, Leadsquared) and basic CRM automation Experience with GA4, GTM, Meta Events Manager, and UTMs Comfortable managing ₹50K–₹1L+ monthly ad budgets Strong analytical and data interpretation skills Willing to work full-time from office Bonus Skills (Good to Have) LinkedIn Ads or YouTube Ads experience Familiarity with landing page tools (Unbounce, Webflow, WordPress) Understanding of lead scoring and CRM-based sales workflows Job Types: Full-time, Permanent Pay: ₹200,000.00 - ₹400,000.00 per year Benefits: Provident Fund Schedule: Day shift Application Question(s): Willing to relocate to Chennai Experience: Content creation: 1 year (Required) Work Location: In person
Posted 1 day ago
0 years
0 - 0 Lacs
India
On-site
A leading Company in the Kingdom Of Bahrain seeks employ Digital Marketing Specialist ( SEO AND SEM ). Job Responsibilities: Executing tests, collecting and analyzing data, identifying trends and insights in order to achieve maximum ROI in paid search campaigns Tracking, reporting and analyzing website analytics, pay-per-click (PPC) initiatives and campaigns Managing campaign expenses, staying on budget, estimating monthly costs and reconciling discrepancies Plan, develop and implement our SEO strategy Work towards organic search optimization and ROI maximization Regularly perform thorough keywords research Identify key SEO KPIs Monitor redirects, click rate, bounce rate, and other KPIs Prepare and present reports regularly Identify our buyer persona to better target identified audiences Identify problems and deficiency and implement solutions in a timely manner Suggest improvements for process and productivity optimization Work with web developers and marketing teams to properly implement SEO best practices Stay up to date with the latest SEO and digital marketing latest trends and best practices. Qualifications: - Bachelor's degree in Marketing, Communications or related field - Proven years of experience in SEO and SEM - Strong understanding of SEO/SEM principles and practices - Excellent written and communication skills - Experience with Analytics and Reporting tools - Ability to work independently and as part of the team. - Only male candidates are required . Job Type: Full-time Pay: ₹50,000.00 - ₹60,000.00 per month Work Location: On the road
Posted 1 day ago
37.0 years
0 - 0 Lacs
Chennai
On-site
The job location will be Dubai or Malaysia. Please do not proceed if you are not willing to work abroad. The candidate must have experience working with Manufacturing, Engineering, Trading, FMCG, Wholesale or Retail industry. Must be a B. Com graduate. Age should be between 27 and 37 years. Must have minimum 6 years of work experience. Working with SAP or other Accounting ERP is an added advantage. Job Purpose: Managing daily accounting tasks such as posting journal entries, making financial decisions by tracking and correcting company accounts, conducting financial audits, reconciling bank statements, and ensuring accurate financial records throughout the year. Primary duties and responsibilities: The ideal candidate for this position should have a strong understanding of accounting principles, be comfortable working with numbers, and have a keen eye for detail. The main goal is to improve the efficiency of business, while also ensuring the company is well-informed about its financial health. By doing so, the company can make informed decisions and work towards long-term success. Post and process journal entries to ensure all business transactions are recorded. Update accounts payable and receivable daily to make sure each invoice and expense report is accurate. Reconcile the account transactions. Assist in the processing of balance sheets, income statements, and other financial statements according to legal and company accounting and financial guidelines. Assist with the reviewing of expenses, payroll records, etc. as assigned. Enter and update financial data in SAP B1 to ensure that information will be accurate and immediately available when needed. Prepare and submit reports. Assist senior accountants in the preparation of monthly and yearly closings. Assist with other accounting projects. Perform other duties as and when needed. Job Types: Full-time, Permanent Pay: ₹70,000.00 - ₹80,000.00 per month Application Question(s): Do you have experience working with Manufacturing, Trading, FMCG, Wholesale and or Retail industry? Are you willing to work in Dubai or Malaysia? If not, please do not proceed. Please review the salary before applying. Experience: Accounting: 6 years (Required)
Posted 1 day ago
3.0 - 5.0 years
3 Lacs
Chennai
On-site
Job Purpose: To support customers as they transition from sales prospects to active users of products. They're focused on customer loyalty and building close long-term client relationships, and often stay with the same customers as long as they continue to work with your business: Responds to inquiries. Expedites critical orders. Communicates dispositions. Researches and resolves problems. Research orders. Provides quote preparation. Orders tracking, backlog processing, invoicing, returns, discrepancy resolution, customer credit problems and-or other such support to sales team members and-or external customers. Identifies, investigates, and participates in opportunities to improve processes and procedures, to include various key performance metrics. Performs other duties as assigned. Responsibilities: Customer value realisation Customer satisfaction Revenue growth Increased adoption Knowledge, Skills and Experience: >3 to 5 Years of relevant work experience Required Education: Bachelor's Degree Candidate must know French Able to execute instructions and to request clarification when needed. Able to recognize and attend to important details with accuracy and efficiency. Able to communicate clearly and convey necessary information. Able to collaborate and build solid, effective working relationships with others. Key Skills What's In It For You? Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle. Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses. Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program. Diversity, Equity & Inclusion: It's not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities. Make the Most of our Global Organization : Network with other new co-workers within your first 30 days through our onboarding program. Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives. Don't meet every single requirement? Apply anyway. At Tech Data, a TD SYNNEX Company, we're proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you're excited about working for our company and believe you're a good fit for this role, we encourage you to apply. You may be exactly the person we're looking for! We are an equal opportunity employer and committed to building a diverse team that represents and empowers a variety of backgrounds, perspectives, and skills. All qualified applicants will receive consideration for employment based on merit, without regard to race, colour, religion, national origin, gender, gender identity or expression, sexual orientation, protected veteran status, disability, genetics, age, or any other characteristic protected by law. To support our diversity and inclusion efforts, we may ask for voluntary gender disclosure information. This data will be used solely to improve our hiring practices and ensure fair treatment for all candidates.
Posted 1 day ago
3.0 - 5.0 years
0 Lacs
Coimbatore
On-site
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. Job Description Role Purpose The purpose of this role is to prepare test cases and perform testing of the product/ platform/ solution to be deployed at a client end and ensure its meet 100% quality assurance parameters. ͏ Do Instrumental in understanding the test requirements and test case design of the product Authoring test planning with appropriate knowledge on business requirements and corresponding testable requirements Implementation of Wipro's way of testing using Model based testing and achieving efficient way of test generation Ensuring the test cases are peer reviewed and achieving less rework Work with development team to identify and capture test cases, ensure version Setting the criteria, parameters, scope/out-scope of testing and involve in UAT (User Acceptance Testing) Automate the test life cycle process at the appropriate stages through vb macros, scheduling, GUI automation etc To design and execute the automation framework and reporting Develop and automate tests for software validation by setting up of test environments, designing test plans, developing test cases/scenarios/usage cases, and executing these cases Ensure the test defects raised are as per the norm defined for project / program / account with clear description and replication patterns Detect bug issues and prepare file defect reports and report test progress No instances of rejection / slippage of delivered work items and they are within the Wipro / Customer SLA's and norms Design and timely release of test status dashboard at the end of every cycle test execution to the stake holders Providing feedback on usability and serviceability, trace the result to quality risk and report it to concerned stakeholders ͏ Status Reporting and Customer Focus on an ongoing basis with respect to testing and its execution Ensure good quality of interaction with customer w.r.t. e-mail content, fault report tracking, voice calls, business etiquette etc On time deliveries - WSRs, Test execution report and relevant dashboard updates in Test management repository Updates of accurate efforts in eCube, TMS and other project related trackers Timely Response to customer requests and no instances of complaints either internally or externally ͏ No Performance Parameter Measure 1 Understanding the test requirements and test case design of the product Ensure error free testing solutions, minimum process exceptions, 100% SLA compliance, # of automation done using VB, macros 2 Execute test cases and reporting Testing efficiency & quality, On-Time Delivery, Troubleshoot queries within TAT, CSAT score ͏ Mandatory Skills: Tosca Testsuite - Test Automation. Experience: 3-5 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.
Posted 1 day ago
1.0 - 3.0 years
0 Lacs
Chennai
On-site
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. Job Description Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. ͏ Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements ͏ Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs ͏ Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks ͏ Deliver No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed Mandatory Skills: Health and Welfare (HW). Experience: 1-3 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.
Posted 1 day ago
1.0 - 3.0 years
0 Lacs
Chennai
On-site
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. Job Description Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. ͏ Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements ͏ Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs ͏ Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks ͏ Deliver No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed Mandatory Skills: Invoice to Pay(Transactional Accounting). Experience: 1-3 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.
Posted 1 day ago
1.0 - 3.0 years
0 - 0 Lacs
Coimbatore
On-site
1–3 years of experience in operations, coordination, or a similar role. Knowledge of tools like Slack, Excel/Google Sheets, or Notion. Hands-on experience with Asana or other task management platforms. Work with all departments (production, sales, HR, design, etc.) to understand and document their workflows. Set up and improve task tracking systems Help standardize processes and create SOPs for better coordination. Act as the go-to person for cross-department coordination and task alignment. Should work in report submission, task updates, and planning. Share your resume to maria@napchief.com/8015091721 Job Type: Full-time Pay: ₹15,000.00 - ₹25,000.00 per month Benefits: Leave encashment Schedule: Day shift Supplemental Pay: Yearly bonus Work Location: In person
Posted 1 day ago
3.0 - 5.0 years
0 Lacs
Chennai
On-site
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. Job Description Role Purpose The purpose of this role is to design, test and maintain software programs for operating systems or applications which needs to be deployed at a client end and ensure its meet 100% quality assurance parameters ͏ Do 1. Instrumental in understanding the requirements and design of the product/ software Develop software solutions by studying information needs, studying systems flow, data usage and work processes Investigating problem areas followed by the software development life cycle Facilitate root cause analysis of the system issues and problem statement Identify ideas to improve system performance and impact availability Analyze client requirements and convert requirements to feasible design Collaborate with functional teams or systems analysts who carry out the detailed investigation into software requirements Conferring with project managers to obtain information on software capabilities ͏ 2. Perform coding and ensure optimal software/ module development Determine operational feasibility by evaluating analysis, problem definition, requirements, software development and proposed software Develop and automate processes for software validation by setting up and designing test cases/scenarios/usage cases, and executing these cases Modifying software to fix errors, adapt it to new hardware, improve its performance, or upgrade interfaces. Analyzing information to recommend and plan the installation of new systems or modifications of an existing system Ensuring that code is error free or has no bugs and test failure Preparing reports on programming project specifications, activities and status Ensure all the codes are raised as per the norm defined for project / program / account with clear description and replication patterns Compile timely, comprehensive and accurate documentation and reports as requested Coordinating with the team on daily project status and progress and documenting it Providing feedback on usability and serviceability, trace the result to quality risk and report it to concerned stakeholders ͏ 3. Status Reporting and Customer Focus on an ongoing basis with respect to project and its execution Capturing all the requirements and clarifications from the client for better quality work Taking feedback on the regular basis to ensure smooth and on time delivery Participating in continuing education and training to remain current on best practices, learn new programming languages, and better assist other team members. Consulting with engineering staff to evaluate software-hardware interfaces and develop specifications and performance requirements Document and demonstrate solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code Documenting very necessary details and reports in a formal way for proper understanding of software from client proposal to implementation Ensure good quality of interaction with customer w.r.t. e-mail content, fault report tracking, voice calls, business etiquette etc Timely Response to customer requests and no instances of complaints either internally or externally ͏ Deliver No. Performance Parameter Measure 1. Continuous Integration, Deployment & Monitoring of Software 100% error free on boarding & implementation, throughput %, Adherence to the schedule/ release plan 2. Quality & CSAT On-Time Delivery, Manage software, Troubleshoot queries, Customer experience, completion of assigned certifications for skill upgradation 3. MIS & Reporting 100% on time MIS & report generation Mandatory Skills: E-Mobility. Experience: 3-5 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.
Posted 1 day ago
1.0 - 3.0 years
2 - 4 Lacs
Chennai
On-site
Position: WordPress Developer Type: Full-Time (Work from Office) Experience: 1–3 years preferred Key Responsibilities WordPress Development Build and manage websites using WordPress (custom themes & page builders like Elementor/WPBakery) Customize layouts, forms, and templates as per brand needs Optimize site speed, Core Web Vitals, and mobile responsiveness Ensure all plugins, backups, and site security protocols are up to date SEO Implementation Apply on-page SEO best practices (meta tags, internal linking, headings, alt tags, structured data) Use tools like Google Search Console, Google Analytics, and RankMath/Yoast Perform keyword research and competitor analysis using tools like Ubersuggest, SEMrush, or Ahrefs Track rankings and continuously improve SEO performance Set up and monitor tracking pixels (GA4, Meta Pixel, etc.) Cross-functional Coordinate with content and marketing teams to publish optimized landing pages and blogs Analyze site traffic and suggest technical and content improvements Support performance marketing team with SEO-friendly pages and faster loading times Requirements 1–3 years of hands-on experience with WordPress Strong understanding of SEO fundamentals Familiarity with HTML, CSS, and basic PHP Knowledge of Google Search Console, GA4, SEO plugins Good understanding of site speed and technical SEO basics Ability to manage multiple projects and deliver on time Willingness to work from office full-time Bonus Skills (Good to Have) Knowledge of schema markup / JSON-LD Understanding of CRO & A/B testing tools Experience with API integrations, WhatsApp plugins Job Types: Full-time, Permanent Pay: ₹200,000.00 - ₹400,000.00 per year Benefits: Provident Fund Schedule: Day shift Application Question(s): Willing to relocate to Chennai Experience: WordPress: 1 year (Required) Work Location: In person
Posted 1 day ago
0 years
0 Lacs
Chennai
On-site
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. Job Description Role Purpose The purpose of this role is to design, test and maintain software programs for operating systems or applications which needs to be deployed at a client end and ensure its meet 100% quality assurance parameters ͏ Do 1. Instrumental in understanding the requirements and design of the product/ software Develop software solutions by studying information needs, studying systems flow, data usage and work processes Investigating problem areas followed by the software development life cycle Facilitate root cause analysis of the system issues and problem statement Identify ideas to improve system performance and impact availability Analyze client requirements and convert requirements to feasible design Collaborate with functional teams or systems analysts who carry out the detailed investigation into software requirements Conferring with project managers to obtain information on software capabilities ͏ 2. Perform coding and ensure optimal software/ module development Determine operational feasibility by evaluating analysis, problem definition, requirements, software development and proposed software Develop and automate processes for software validation by setting up and designing test cases/scenarios/usage cases, and executing these cases Modifying software to fix errors, adapt it to new hardware, improve its performance, or upgrade interfaces. Analyzing information to recommend and plan the installation of new systems or modifications of an existing system Ensuring that code is error free or has no bugs and test failure Preparing reports on programming project specifications, activities and status Ensure all the codes are raised as per the norm defined for project / program / account with clear description and replication patterns Compile timely, comprehensive and accurate documentation and reports as requested Coordinating with the team on daily project status and progress and documenting it Providing feedback on usability and serviceability, trace the result to quality risk and report it to concerned stakeholders ͏ 3. Status Reporting and Customer Focus on an ongoing basis with respect to project and its execution Capturing all the requirements and clarifications from the client for better quality work Taking feedback on the regular basis to ensure smooth and on time delivery Participating in continuing education and training to remain current on best practices, learn new programming languages, and better assist other team members. Consulting with engineering staff to evaluate software-hardware interfaces and develop specifications and performance requirements Document and demonstrate solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code Documenting very necessary details and reports in a formal way for proper understanding of software from client proposal to implementation Ensure good quality of interaction with customer w.r.t. e-mail content, fault report tracking, voice calls, business etiquette etc Timely Response to customer requests and no instances of complaints either internally or externally ͏ Deliver No. Performance Parameter Measure 1. Continuous Integration, Deployment & Monitoring of Software 100% error free on boarding & implementation, throughput %, Adherence to the schedule/ release plan 2. Quality & CSAT On-Time Delivery, Manage software, Troubleshoot queries, Customer experience, completion of assigned certifications for skill upgradation 3. MIS & Reporting 100% on time MIS & report generation Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.
Posted 1 day ago
1.0 - 3.0 years
0 Lacs
Chennai
On-site
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. Job Description Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. ͏ Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements ͏ Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs ͏ Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks ͏ Deliver No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed Mandatory Skills: Mortgage(Originations). Experience: 1-3 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.
Posted 1 day ago
0 years
4 - 7 Lacs
Chennai
On-site
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. Job Description Knowledge of core Banking domain is a major plus. Working experience on development and migration of mainframe applications with end to end life cycle knowledge. Proficiency in COBOL, JCL, VSAM and knowledge in CICS & Ezytrieve along other IBM utilities would be a plus. Process oriented with strong analytical and problem solving skills. Must have strong development skills and expected to track team delivery progress and take care of deployment activities related the project delivery. Good perceptive and problem solving skills. Good interpersonal and communication skills to work in a global environment and manage stakeholders efficiently. Key Responsibilities: Strong hand-on experience in Design, develop, test, and implement mainframe applications using COBOL, JCL, VSAM, CICS, DB2. Collaborate with cross-functional teams to gather requirements and ensure that applications Participate in Design calls, Agile ceremonies such as daily stand-ups, sprint planning, and retrospectives. Strong knowledge and work experience in both Online and Batch functions/programs. Perform system analysis, coding, testing, debugging, and documentation. Tracking team project deliverables to ensure quality and avoid downstream applications impact. Work independently based on project requirement and need to support BAU production batch issues. Optimize and enhance existing mainframe applications for performance and maintainability. Troubleshoot and resolve production issues in a timely manner. Contribute to continuous improvement by identifying and implementing process improvements. Ensure code quality and adherence to coding standards and best practices. Maintain up-to-date knowledge of industry trends and advancements in mainframe technology. ͏ Deliver No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT 2 Team Management Productivity, efficiency, absenteeism 3 Capability development Triages completed, Technical Test performance Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.
Posted 1 day ago
0 years
0 - 0 Lacs
India
On-site
Inventory Tracking and Management: Monitoring stock levels, tracking inventory movements, and maintaining accurate records. Stock Control: Ensuring optimal stock levels to meet demand, minimizing shortages and overstocking. Procurement: Managing the purchase of new inventory, negotiating with suppliers, and ensuring timely delivery. Storage and Organization: Optimizing warehouse layout and storage, ensuring efficient product placement. Inventory Audits: Conducting regular stocktakes and reconciliations to identify and resolve discrepancies. Reporting: Preparing reports on inventory levels, supply chain progress, and procedural efficiency. Team Leadership (if applicable): Supervising inventory staff, providing guidance, and fostering a collaborative work environment. Safety Compliance: Ensuring adherence to safety regulations and company policies within the warehouse. Relationship Management: Building and maintaining strong relationships with suppliers and internal stakeholders. Job Type: Full-time Pay: ₹18,000.00 - ₹20,000.00 per month Benefits: Life insurance Provident Fund Schedule: Evening shift Fixed shift Supplemental Pay: Yearly bonus Work Location: In person Expected Start Date: 19/06/2025
Posted 1 day ago
0 years
0 - 0 Lacs
Chennai
On-site
A Recruitment Manager is responsible for leading and overseeing the entire recruitment process, from attracting and sourcing candidates to hiring and onboarding new employees. They develop and execute recruitment strategies, manage the recruitment budget, and collaborate with hiring managers to ensure successful hiring outcomes. Key Responsibilities: Developing and Implementing Recruitment Strategies: Creating and executing plans to attract and hire qualified candidates. Managing the Recruitment Process: Overseeing all stages, including job posting, sourcing, screening, interviewing, and offer negotiation. Building and Maintaining Talent Pipelines: Developing networks of potential candidates and ensuring a steady flow of applicants. Collaborating with Hiring Managers: Working closely with hiring managers to understand their needs and requirements. Monitoring and Evaluating Recruitment Metrics: Tracking and analyzing key performance indicators (KPIs) to measure the effectiveness of recruitment efforts. Managing the Recruitment Budget: Allocating and managing resources effectively to optimize hiring costs. Ensuring Compliance: Adhering to legal and regulatory requirements related to recruitment. Providing Feedback and Mentoring: Supporting and developing recruitment team members. Improving Recruitment Processes: Continuously seeking ways to enhance efficiency and effectiveness. Job Types: Full-time, Permanent, Fresher Pay: ₹18,016.13 - ₹59,077.50 per month Benefits: Health insurance Provident Fund Schedule: Day shift Supplemental Pay: Performance bonus Yearly bonus Work Location: In person
Posted 1 day ago
0 years
0 - 0 Lacs
Chennai
On-site
Financial Record Keeping: Maintaining accurate and up-to-date financial records, including ledgers, journals, and other accounting documents. Transaction Processing: Handling accounts payable and receivable, processing invoices, and managing payments to vendors and clients. Bank Reconciliations: Reconciling bank statements with company records to ensure accuracy and identify any discrepancies. Invoice Management: Generating, processing, and tracking invoices, ensuring timely payment and accurate record-keeping. Budget Support: Assisting in the preparation and monitoring of budgets, gathering financial data, and providing input for budget decisions. Financial Reporting: Contributing to the preparation of financial statements, reports, and other financial documents. Compliance: Ensuring compliance with relevant tax regulations and assisting with tax return preparation. Administrative Tasks: Handling various administrative duties, such as answering phones, responding to emails, and organizing financial documents. Communication: Interacting with clients, vendors, and other stakeholders regarding financial matters. Job Types: Full-time, Permanent, Fresher Pay: ₹8,086.00 - ₹27,788.40 per month Work Location: In person
Posted 1 day ago
0 years
1 - 5 Lacs
Chennai
On-site
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. Job Description Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs ͏ Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements ͏ Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs ͏ Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks ͏ Deliver No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed Mandatory Skills: Invoice to Pay(Transactional Accounting). Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.
Posted 1 day ago
0 years
2 - 3 Lacs
Chennai
On-site
Responsible for managing pipeline of loans and supporting the processing/Underwriting Should be aware of all mortgage related documents Should be able to identify priority loans & work on them based on TAT Validate loan information Exposures in Income, Asset, Credit, and collateral reviews Work with onshore processor on follow ups needed with the borrower and 3rd parties Ensure receipt of all open conditions and package to underwriter and help them for decision making Validate required info screens; and updating required information Work on the files as per the guidelines provided by client. Job Description Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs ͏ Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements ͏ Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs ͏ Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks ͏ Deliver No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed Responsible for managing pipeline of loans and supporting the processing/Underwriting Should be aware of all mortgage related documents Should be able to identify priority loans & work on them based on TAT Validate loan information Exposures in Income, Asset, Credit, and collateral reviews Work with onshore processor on follow ups needed with the borrower and 3rd parties Ensure receipt of all open conditions and package to underwriter and help them for decision making Validate required info screens; and updating required information Work on the files as per the guidelines provided by client.
Posted 1 day ago
0 years
4 - 6 Lacs
Chennai
On-site
PRINCIPAL RESPONSIBLITIES Manage daily BAU without any issues by understanding the complete work flow of the process Adhere to all SLA's and KPI's agreed with the client Ability to handle high volume reconcilation and manage the exceptions effectively Ensure there are no inaccuracies in any of the reports being published Must be proactive and ensure the delivery timelines are met without any delay & without reminders Wiling to learn and adopt to the changing requirements Identify areas of improvement in the process and create plan to ensure all the grey areas are addressed Should support the team and the emergency business requirement during weekend and holidays Must support projects and changes initiated by the Client or Wipro Zero tolerance on security incidents. Should understand all possible security incidents that can happen and how to prevent them Ensure there are no emails unattended to which was assigned to his/her by the mailbox supervisor Timeline and deadlines agreed with internal and external stakeholders must be honored all times without any deviations Knowledge on Cash break processing and handling exceptions Contributing for internal projects and contributing to client driven projects Ensure all changes are agreed and documented with efforts requirement Ensure you always adhere to the process document (SOP) signed-off by the client Analysis of reports and determine authenticity of the report, and ability to identify significant variances. Taking Ownership on the managing the assigned daily BAU and completing activities within the TAT Attend daily calls with customer and explain the status/ progress of deliverables Respond to customer queries on deliverables Help team members to fix the issues in daily activities Act as process expert in handing the delivery issues on daily basis Job Description Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs ͏ Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements ͏ Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs ͏ Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks ͏ Deliver No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed PRINCIPAL RESPONSIBLITIES Manage daily BAU without any issues by understanding the complete work flow of the process Adhere to all SLA's and KPI's agreed with the client Ability to handle high volume reconcilation and manage the exceptions effectively Ensure there are no inaccuracies in any of the reports being published Must be proactive and ensure the delivery timelines are met without any delay & without reminders Wiling to learn and adopt to the changing requirements Identify areas of improvement in the process and create plan to ensure all the grey areas are addressed Should support the team and the emergency business requirement during weekend and holidays Must support projects and changes initiated by the Client or Wipro Zero tolerance on security incidents. Should understand all possible security incidents that can happen and how to prevent them Ensure there are no emails unattended to which was assigned to his/her by the mailbox supervisor Timeline and deadlines agreed with internal and external stakeholders must be honored all times without any deviations Knowledge on Cash break processing and handling exceptions Contributing for internal projects and contributing to client driven projects Ensure all changes are agreed and documented with efforts requirement Ensure you always adhere to the process document (SOP) signed-off by the client Analysis of reports and determine authenticity of the report, and ability to identify significant variances. Taking Ownership on the managing the assigned daily BAU and completing activities within the TAT Attend daily calls with customer and explain the status/ progress of deliverables Respond to customer queries on deliverables Help team members to fix the issues in daily activities Act as process expert in handing the delivery issues on daily basis
Posted 1 day ago
1.0 - 3.0 years
0 Lacs
Chennai
On-site
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. Job Description Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro’s Service Desk objectives ͏ Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework Regular MIS & resolution log management on queries raised Record events and problems and their resolution in logs Follow-up and update customer status and information Pass on any feedback, suggestions, escalations by customers to the appropriate internal team Identify and suggest improvements on processes, procedures etc. ͏ Deliver: No. Performance Parameter Measure 1. Service Desk Delivery Adherence to TAT, SLA as per SoW Minimal Escalation Customer Experience 2. Personal Attendance Documentation etc. ͏ ͏ Mandatory Skills: Oracle Database Admin. Experience: 1-3 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.
Posted 1 day ago
2.0 years
0 - 0 Lacs
India
On-site
Job Description: We are seeking a dynamic and results-driven IT Sales Consultant to join our team, focusing on selling digital marketing services to IT clients. The ideal candidate will have strong sales skills, deep knowledge of Google Ads and paid media, and the ability to consult and recommend tailored marketing solutions that drive business growth. Key Responsibilities: Identify and engage potential IT clients for digital marketing services including Google Ads, PPC, YouTube Ads, and paid campaigns. Conduct consultative sales by understanding client business challenges and recommending effective digital marketing solutions. Deliver product presentations and demos focused on Google Ads and other paid digital platforms. Build and maintain strong client relationships to ensure repeat business and referrals. Achieve and exceed monthly and quarterly sales targets. Collaborate with marketing and campaign teams to ensure smooth onboarding and successful campaign delivery. Keep up-to-date with industry trends, Google Ads updates, and competitor offerings. Manage and maintain accurate sales records and pipeline data using CRM tools. Required Skills & Qualifications: Bachelor’s degree in IT, Marketing, Business, or related field. 2+ years of experience in IT sales or digital marketing sales. Strong knowledge and hands-on experience with Google Ads platform (search, display, video campaigns). Understanding of key Google Ads metrics: CTR, CPC, Quality Score, Conversion Tracking, ROAS. Excellent communication, negotiation, and interpersonal skills. Ability to explain technical concepts clearly to non-technical clients. Experience using CRM software (Zoho, Salesforce, HubSpot, etc.). Proven track record of meeting or exceeding sales targets. Self-motivated, target-driven with excellent follow-up skills. Preferred Skills: Certification in Google Ads (Search, Display, Video) is a plus. Experience selling to IT companies, SaaS businesses, or tech startups. Familiarity with other paid digital marketing platforms like LinkedIn Ads, Facebook Ads. Strong analytical skills to interpret campaign data and client requirements. Knowledge of basic digital marketing concepts and terminology. What We Offer: Competitive salary with commission and performance incentives. Bonuses and rewards for achieving sales targets. Professional development and Google Ads training opportunities. Career advancement prospects in a fast-growing company. Supportive and collaborative team environment. Job Type: Full-time Pay: ₹15,000.00 - ₹45,000.00 per month Benefits: Leave encashment Paid sick time Schedule: Day shift Supplemental Pay: Overtime pay Performance bonus Yearly bonus Education: Higher Secondary(12th Pass) (Required) Language: English (Required) Work Location: In person Application Deadline: 30/05/2025 Expected Start Date: 16/06/2025
Posted 1 day ago
1.0 years
0 - 0 Lacs
India
On-site
About Us: We are a performance-focused digital agency specializing in Google Ads (SEM). Our solutions are built to deliver measurable results for clients in the IT and software industry. We do not offer SEO or social media services — our expertise is exclusively in Google Ads. Job Overview: We are seeking a proactive and detail-oriented IT Sales Coordinator to support our sales team in managing leads, client communication, and operational follow-ups. The ideal candidate will play a critical role in ensuring seamless coordination between sales and internal teams, helping the business grow efficiently. Key Responsibilities: Assist the sales team in managing and tracking leads, follow-ups, and client data. Prepare proposals, quotations, and sales documentation. Maintain and update CRM records accurately. Coordinate between the sales and campaign teams for smooth client onboarding. Schedule and manage client meetings and calls. Support reporting and performance tracking for sales activities. Communicate professionally with prospects and existing clients as needed. Requirements: 1 years of experience in a sales coordination or sales support role, preferably in IT or digital marketing. Excellent organizational and multitasking skills. Strong communication and interpersonal abilities. Familiarity with CRM tools, Google Workspace, and MS Office. Basic understanding of Google Ads or digital marketing is an advantage. Benefits: Paid leave. Two custom Saturdays off per month. Yearly bonus. Performance-based incentives. Supportive and growth-oriented work culture. Job Type: Full-time Pay: ₹15,000.00 - ₹45,000.00 per month Benefits: Leave encashment Paid sick time Schedule: Day shift Supplemental Pay: Overtime pay Performance bonus Yearly bonus Language: English (Required) Work Location: In person Application Deadline: 30/05/2025 Expected Start Date: 16/06/2025
Posted 1 day ago
5.0 - 8.0 years
0 Lacs
Noida
On-site
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. Job Description Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. ͏ Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements ͏ Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs ͏ Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks ͏ Deliver No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed Mandatory Skills: Health and Welfare (HW). Experience: 5-8 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.
Posted 1 day ago
3.0 years
0 - 0 Lacs
India
On-site
Ensure accurate product inventory for clients Develop an inventory tracking system to streamline our business operations Communicate with our Warehouse Manager about current stock and potential issues with orders Conduct daily analyses to forecast potential inventory issues Report on inventory activities and variances Assess new inventory to ensure it is ready for shipping or delivery Develop and implement inventory control procedures and best practices Job Type: Full-time Pay: ₹20,000.00 - ₹50,000.00 per month Schedule: Day shift Application Question(s): ecperience in furniture industry will be preferred Experience: furniture industry: 3 years (Preferred) Work Location: In person
Posted 1 day ago
1.0 - 3.0 years
3 - 4 Lacs
Noida
Remote
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. Job Description Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro’s Service Desk objectives ͏ Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework Regular MIS & resolution log management on queries raised Record events and problems and their resolution in logs Follow-up and update customer status and information Pass on any feedback, suggestions, escalations by customers to the appropriate internal team Identify and suggest improvements on processes, procedures etc. ͏ Deliver: No. Performance Parameter Measure 1. Service Desk Delivery Adherence to TAT, SLA as per SoW Minimal Escalation Customer Experience 2. Personal Attendance Documentation etc. ͏ ͏ Mandatory Skills: SD - Remote Desktop Support. Experience: 1-3 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.
Posted 1 day ago
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