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Atria Convergence Technologies (ACT) logo
Real Time Management Associate Atria Convergence Technologies (ACT)

1.0 - 6.0 years

3 - 4 Lacs

hyderabad

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Real-time management A real-time management job in a call centre involves actively monitoring and adjusting resources to ensure optimal performance and service levels. This includes overseeing agent activity, call volume, and queue management to maintain adherence to schedules, meet service level targets, and improve overall customer experience. Key Responsibilities: Monitoring Real-Time Data: Tracking call volumes, agent status (available, busy, break), and other relevant metrics to identify deviations from planned schedules and targets. Adjusting Resources: Proactively adjusting agent staffing levels, break schedules, and task assignments to optimize workload distribution and response time...

Posted 1 month ago

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