Engineering Support Analyst Kindred Group plc

2.0 - 6.0 years

0 Lacs

karnataka

On-site

As an Engineering Support Analyst, you will be responsible for ensuring the stability and performance of critical business systems. You will act as a software detective, identifying and resolving issues across various system components. Your duties will include triaging bugs, escalating tickets with detailed context, responding to system alerts, and initiating On-Call procedures as needed, all while maintaining clear and effective communication. You will provide technical support for essential business systems, collaborating with Traders, Developers, DevOps, and SRE teams to ensure seamless system operations. Conducting root cause analysis, implementing preventive measures, and monitoring system alerts to proactively address incidents are key aspects of your role. You will escalate issues with comprehensive documentation and offer coverage for global teams, including those in Australia (AEDT) and Europe (CET). Additionally, driving continuous improvements in system reliability and support processes will be part of your responsibilities. Key Accountabilities: - Deliver high-quality support to global stakeholders. - Resolve incidents efficiently and effectively. - Utilize monitoring tools to detect and respond to issues proactively. - Contribute to continuous improvement initiatives and innovation in support practices. Preferred Experience & Skills: - 2-3 years of experience in technical support for critical business systems. - Strong analytical and problem-solving abilities. - Excellent verbal and written communication skills for effective collaboration with global teams. - Solid understanding of incident and problem management principles. - Experience with server stack and website support is advantageous. - Proficiency in debugging, issue analysis, and resolution. Technical Knowledge: - Familiarity with monitoring and observability tools such as Grafana, Prometheus, Loki, and Tempo. - Knowledge of Kubernetes, Docker, Linux, Windows, Kafka, and Postgres. - Experience in building Grafana dashboards integrating metrics, logs, and traces for proactive error detection. - Testing experience is a plus. Education & Certifications: - A tertiary qualification in Information Technology or a related field is highly desirable.,

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