Technical Support Engineer_Automation Trigent Software

3.0 - 4.0 years

15 - 16 Lacs

hyderabad

Work from Office

Role Overview We are seeking a Technical Support Engineer Automation to troubleshoot and resolve complex issues in the ServiceNow platform. This role demands hands-on expertise in scripting, OS/server administration, cloud infrastructure, and networking protocols, with a customer-first mindset. Key Responsibilities Provide L2/L3 support for ServiceNow-related automation and platform issues. Analyze logs, debug scripts, and resolve issues related to performance, integrations, and configurations. Troubleshoot infrastructure/networking issues across Windows, Linux, and cloud (AWS/Azure). Collaborate with engineering and product teams for escalations and process improvements. Communicate clearly...

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