CEC - Unit Manager - Inbound-Contact Centre Inbound Kotak Life Insurance

5.0 - 10.0 years

7 - 12 Lacs

Noida

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Job Role Responsible for management of the Inbound teams for Liabilities/Assets or Cards Partnering & collaborating with sponsoring business Verticals for new mandates Meeting Budgeted Productivity and Cost to Income ratios as per Service level agreements with Principals. Ensuring superior service & sales delivery for a range of diverse financial services in a highly quality focused and challenging environment. Strategize and implement procedures and policies to ensure high quality customer experience. Ensuring strict adherence to the internal control & monitoring processes for ensuring timeliness, quality and standards as per the bank requirements. Maximization of opportunity arising out of the customer engagement at CEC and creation of requisite efficient workflows. Graduate or MBA Experience in Customer Service atleast 5 yrs+, with an overall experience of around 12-15 years Contact center exposure in a banking / credit cards skill preferred. Experience in managing large teams (300+ FTEs) Knowledge of Contact Center IP platforms. Advanced people management and leadership skills Broad product and industry awareness Ability to persuade, influence and negotiate effectively at all levels within the organization. Excellent sales track record for liability, asset and TPP sales through different channels. Good communication & Interpersonal Skills. Eye for details. Presentation skills

Posted 11 hours ago

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Retail Trainer - Pune Motilal Oswal Financial Services (MOFSL)

5.0 - 8.0 years

5 - 8 Lacs

Pune

Work from Office

Job Purpose As a Business & Product Trainer, you will play a vital role in equipping our employees with the knowledge and skills necessary to effectively represent and promote our products, software and solutions. The primary focus of this role will be on providing product knowledge, sales techniques, and industry insights to enhance the capabilities of our sales and Advisors across verticals. Key Deliverables 1. Handholding the New employees, ensuring their productivity and focus on Attrition control 2. Conducting Training for internal Employees on products, process and skill development 3. Providing Training to the Employees especially Advisory & Sales 4. Sharing information about Equity, Derivatives, TPP, Commodities & currency 5. Engaging Trainees with eLearning and digital marketing It will require to travel to branches in Maharashtra region for training and when needed to other locations Desired Skill Set Subject Matter Expertise: Candidate should have a deep understanding and expertise in the broking industry, sales, marketing, leadership, communication, or any other business-related field. Strong Communication Skills: Clear and effective communication is paramount. They should be able to convey complex concepts in a simple and understandable manner, both verbally and in writing. Presentation Skills: The ability to deliver engaging and impactful presentations is crucial for a business trainer. They should be adept at using visual aids, multimedia, and interactive techniques to keep trainees interested and focused.

Posted 2 weeks ago

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