TPM Case Manager

Some careers have more impact than others.

• Be the single point of contact for the relevant TPEMs, building a strong collaborative relationship
• Build an understanding of the engagement, the service and the risks associated with engagement categories
• Proactively manage the end-to-end engagement with the TPEM, ensuring that actions are completed in a timely manner
• Perform validation of engagements to ensure that it has been correctly classified and following the correct TPM process, remediation of data issues
• Support the TPEMs to collaboratively complete IRQ (Inherent Risk Questionnaire)
• Perform independent Quality Check of the IRQ if completed separately by TPEM, ensuring that it has been completed to required standards

• Support the TPEM with periodic updates to the IRQ if triggered

• Coordinating engagement exit activities between TPEM, internal and external parties to ensure that engagements are exited compliantly to TPR policy

• Proactively seek advice, where needed, from the TPM SME's (Third Party Management Subject Matter Experts) or your team lead
• Act as a trusted partner, ensuring the TPEMs feel supported and build trust and credibility in the Hub by acting with integrity and professionalism in day to day engagements
• Escalate any issues in a timely manner to HUB Team Lead or Subject Matter expert

• Academic qualification: Bachelor's degree or demonstration of relevant industry experience
• The HUB will support global businesses and functions, the ability to converse fluently in more than 1 language is desirable.

• Experience of Centre's of Excellence or Global Service Centers in the context of large global organizations

• We want everyone to be able to fulfil their potential, which is why we provide a range of flexible working arrangements and family friendly policies.

You'll achieve more at HSBC

...Issued By HSBC Electronic Data Processing (India) Private LTD...