12 Totango Jobs

CSM Enablement & Workflow Management: Design, build, and deploy standardized SuccessPlays, tasks, and campaign templates within Totango to guide CSMs through key stages of the customer lifecycle (e.g., onboarding, business reviews, renewal). Create and maintain operational dashboards in Totango to help CSMs manage their book of business, daily tasks, andcustomer health. Serve as the first point of contact for the CS team for questions related to our processes and systems. Content & Training: Develop and maintain clear process documentation, internal knowledge base articles, and how-to guides for the CS team. Create engaging training content (e.g., slide decks, short videos, job aids) for new...

About Us Join SaaS Labs, where innovation meets excellence! SaaS Labs is a global SaaS company powering over 6000 businesses worldwide with its software ecosystem focused on automation, productivity, and collaboration. Backed by leading investors such as Peak XV Partners, Base10 Partners, and Eight Roads, our portfolio includes JustCall, Helpwise, Dialworks, EasyCalendar, CallPage, Atolia, and CallRoot. What is in this role for you We believe onboarding is not just a processit's the first chapter in the customer's success story. As a Senior Customer Onboarding Associate, you'll shape that story by ensuring new customers experience value quickly, confidently, and seamlessly. You'll be their t...

As a Customer Success Operations & Digital Engagement Specialist at Schneider Electric Digital Buildings, you will play a crucial role in driving operational excellence across Customer Success systems and engaging with a wide range of customers through digital success programs. Your responsibilities will include: - Manage and drive adoption of Totango for Customer Success planning, execution, and health tracking. - Build and maintain SuccessPlays, customer journeys, and lifecycle campaigns aligned with the digital service strategy. - Integrate Totango with CRM, Building Advisor, and other systems to ensure clean data flow and automate repetitive tasks. - Utilize Tableau (or Power BI) to crea...

About Fyle (now part of Sage) Fyle is now part of Sage, a global leader in accounting and business management software. Together, we're building a global expense management solution that simplifies how businesses track, approve, and reconcile spending. About The Role As an Associate Customer Success Consultant (Onboarding) at Fyle, you will play a critical role in helping customers realize value from their investment in Fyle. You will work closely with Customer Success Consultants, and cross-functional teams to support customers through the onboarding process, ensuring they have a smooth experience and reach go-live successfully. Why Join Fyle x Sage You'll define the next-generation fronten...

About Us Join SaaS Labs, where innovation meets excellence! SaaS Labs is a global SaaS company powering over 6000 businesses worldwide with its software ecosystem focused on automation, productivity, and collaboration. Backed by leading investors such as Peak XV Partners, Base10 Partners, and Eight Roads, our portfolio includes JustCall, Helpwise, Dialworks, EasyCalendar, CallPage, Atolia, and CallRoot. What is in this role for you We believe onboarding is not just a processit's the first chapter in the customer's success story. As a Senior Customer Onboarding Associate, you'll shape that story by ensuring new customers experience value quickly, confidently, and seamlessly. You'll be their t...

Job Requirements Phenom Intro: Our purpose is to help a billion people find the right work! Phenom is an AI-Powered talent experience platform that is redefining the HR tech space. We have grown into a global organization with offices in 6 countries and over 1,500 employees. As an HR tech unicorn organization, innovation and creativity is within our DNA. Come help us make every talent moment Phenomenal! At Phenom, we love solving our customers challenging problems in talent management. We are one team together, dream big and deliver superior customer experience through AI-powered innovative products. You will be a part of an inspiring product team that drives create innovative products to de...

Who are we Founded in 2014 by Khadim Batti and Vara Kumar, Whatfix is a leading global B2B SaaS provider and the largest pure-play enterprise digital adoption platform (DAP). Whatfix empowers companies to maximize the ROI of their digital investments across the application lifecycle, from ideation to training to the deployment of software. Driving user productivity, ensuring process compliance, and improving user experience of internal and customer-facing applications. Spearheading the category with serial innovation and unmatched customer-centricity, Whatfix is the only DAP innovating beyond the category, positioning itself as a comprehensive suite for GenAI-powered digital adoption, analyt...

Department: Product Management Location: Remote, India About Aviso Aviso AI is an integrated revenue platform that helps modern sales organizations and revenue teams close more deals, drive revenue growth, and mitigate risk through patented AI guidance. As the industry leader in AI-based revenue operations solutions, Aviso AI offers the most comprehensive set of intelligent tools and solutions for sales, marketing, and customer success teams that uncover hidden revenue opportunities across the customer lifecycle. The Aviso AI platform spans six core pillars: Predictive Forecasting Deal Intelligence Activity & Relationship Intelligence Conversational Intelligence GTM and Customer Collaboratio...

About GitHub As the global home for all developers, GitHub is the complete AI-powered developer platform to build, scale, and deliver secure software. Over 150+ million developers, including more than 90% of the Fortune 100 companies, use GitHub to collaborate and experiment across 420+ million repositories. With all the collaborative features of GitHub, it has never been easier for individuals and teams to write faster, better code. Locations In this role you can work from Remote, India Overview GitHub is seeking a Senior Customer Success Manager to proactively guide enterprise organisations through their digital and business transformation journeys. This role is focused on driving customer...

3-6 years Ahmedabad, Surat Full-Time Job Title: Customer Retention Manager Location: Surat/Ahmedabad work-from-office Company Overview Suvit Fintech Pvt. Ltd . is an innovative SaaS company based in Surat, Gujarat, specializing in AI-powered accounting automation solutions. Founded in 2022 , Suvit aims to revolutionize the accounting landscape by reducing manual clerical tasks and enhancing data accuracy for tax professionals, accountants, and businesses. Our platform integrates seamlessly with tools like Tally and Vyapar, automating processes such as data entry, bank reconciliation, invoice generation, and financial reporting. With over 18,500 registered users and more than 135 million tran...

Who are we Founded in 2014 by Khadim Batti and Vara Kumar, Whatfix is a leading global B2B SaaS provider and the largest pure-play enterprise digital adoption platform (DAP). Whatfix empowers companies to maximize the ROI of their digital investments across the application lifecycle, from ideation to training to the deployment of software. Driving user productivity, ensuring process compliance, and improving user experience of internal and customer-facing applications. Spearheading the category with serial innovation and unmatched customer-centricity, Whatfix is the only DAP innovating beyond the category, positioning itself as a comprehensive suite for GenAI-powered digital adoption, analyt...

As a dynamic Customer Success and Services Operations lead, your role is crucial in driving customer satisfaction, retention, and growth while optimizing operational processes across customer-facing teams. You will combine strategic customer relationship management with operational excellence to ensure seamless customer experiences and scalable business operations. **Key Responsibilities:** - Design and optimize customer success processes and workflows - Establish and track key performance indicators (KPIs) for customer success metrics - Help with the implementation/configuration of customer success technology stack (CRM, CS platforms, analytics tools) - Create standardized processes for cus...