7.0 - 11.0 years

0 Lacs

karnataka

On-site

As a dynamic Customer Success and Services Operations lead, your role is crucial in driving customer satisfaction, retention, and growth while optimizing operational processes across customer-facing teams. You will combine strategic customer relationship management with operational excellence to ensure seamless customer experiences and scalable business operations. **Key Responsibilities:** - Design and optimize customer success processes and workflows - Establish and track key performance indicators (KPIs) for customer success metrics - Help with the implementation/configuration of customer success technology stack (CRM, CS platforms, analytics tools) - Create standardized processes for cus...

Posted 1 day ago

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