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3.0 - 7.0 years
0 Lacs
karnataka
On-site
As a Configuration Manager at our development and engineering project team, you will play a critical role in maintaining configuration control over software and system components. Your responsibilities will include developing and implementing configuration management processes, policies, and tools to ensure the integrity, security, and traceability of all configuration items (CIs) throughout the project lifecycle. You will be tasked with planning and maintaining a configuration management (CM) plan for the project, outlining procedures to control CIs. It will be your responsibility to oversee version control of all software artifacts, ensuring correct versions are used across different environments. You will define and establish baselines for code, documentation, and hardware components, ensuring traceability from development to production. Managing change requests, conducting configuration audits, and collaborating with various teams to synchronize configuration changes will also be part of your role. To excel in this position, you should have 3-5+ years of experience as a Configuration Manager in software development, engineering, or DevOps environments. Proficiency in version control systems, CI/CD tools, and configuration management tools is essential. Strong knowledge of change control processes, attention to detail, effective communication skills, and problem-solving abilities are key requirements. Familiarity with DevOps principles will be beneficial for this role. Your contribution as a Configuration Manager will be crucial in ensuring the successful implementation of configuration management practices within our project. If you are detail-oriented, possess strong organizational and communication skills, and have a passion for maintaining configuration integrity, we would like to hear from you. Join us in our mission to streamline configuration management processes and drive project success.,
Posted 1 week ago
2.0 - 6.0 years
0 Lacs
noida, uttar pradesh
On-site
The Safety Coordinator will be responsible for client coordination, training operations, and ticket management. This includes coordinating with clients and trainers to ensure smooth training execution, managing training schedules, requests, and ticketing. Moreover, the Safety Coordinator will handle reporting, data updation, feedback collection, and quality analysis. They must ensure timely reporting, certification, and data updates, as well as collect and analyze client feedback for continuous quality improvement. In addition, the role involves resource and tool management to optimize resource utilization and maintain tools such as Dropbox, TTM, and reports. Communication and email coordination for pre-training communication and logistics will also be part of the responsibilities. The Safety Coordinator will support certification dispatch and resolve related issues, as well as monitor market insights and trends for trend analysis to enhance training strategies. Proficiency in English communication and MS Office is required for this role. This is a full-time position located in Noida with the possibility of travel. Interested candidates can contact hr@hkuk.in for further details.,
Posted 1 week ago
7.0 - 11.0 years
0 Lacs
kozhikode, kerala
On-site
The Creative Head is a key leadership role that plays a strategic and hands-on role in overseeing the end-to-end creative process across various domains such as academic, marketing, branding, and digital assets. Your responsibility will involve translating the brand's mission into compelling visuals, enhancing learner engagement, and ensuring consistent brand expression across all platforms. By combining creativity with process management and team leadership, you will contribute to elevating the institution's presence in the competitive education landscape. Your key responsibilities will include leading the creative direction across campaigns, academic visuals, social media, digital platforms, print materials, and events. It is essential to ensure timely and high-quality design delivery across all business and academic units. By implementing visual storytelling techniques, you will aim to enhance learner comprehension and brand recall. Utilizing analytics to measure the performance of creatives and adapting strategies accordingly will be crucial. Additionally, you will be responsible for maintaining high-volume, high-quality content pipelines for various purposes such as academic sessions, promotional campaigns, YouTube, and paid ads. Standardizing design templates for recurring content types will also be part of your duties. You will play a vital role in upholding and evolving the brand identity of the institution across all media. Regularly auditing creative outputs to ensure brand consistency in typography, colour palette, iconography, and tone will be necessary. Developing visual style guides and documentation for internal and external stakeholders will also be a key aspect of your role. Collaborating with academic teams to create visuals for explainer videos, online lessons, and e-books will be important. Working closely with performance marketing, sales, and product teams to fulfill creative requirements aligned with campaign objectives is also part of your responsibilities. Attending cross-functional meetings to align creative strategy with broader organizational goals will be crucial. As a Creative Head, you will be leading and mentoring a team of graphic designers, illustrators, and motion graphic artists. Conducting regular reviews, feedback sessions, and training programs to upskill the team will be essential. Building a strong hiring pipeline and contributing to the creative team's growth will also be part of your role. You will be responsible for creating and testing multiple thumbnail versions for video campaigns to optimize click-through rates. Studying audience behavior and performance insights to iterate design for higher engagement will also be a key aspect of your responsibilities. Exploring and implementing new design formats such as 3D, animation, and AI tools for academic and marketing materials will be important. Staying abreast of design and tech trends in EdTech, YouTube content, and UI/UX will also be crucial for this role. Building and maintaining a centralized, tagged, and easily searchable design repository will be necessary. Ensuring files are stored using consistent naming conventions and folder structures for reuse and version control is also part of your responsibilities. You will be leading the creative vision for academic webinars, product launches, offline events, and student engagement initiatives. Supervising the production of all collaterals including banners, posters, certificates, and social media promotions will be part of your role. Establishing timelines, assigning resources, and monitoring the progress of multiple design projects will be crucial. Implementing review systems to reduce rework and ensure alignment with brief and expectations will also be part of your responsibilities. Coordinating with external creative agencies, freelancers, and print vendors when needed will be important. Evaluating, recommending, and implementing new design tools, stock libraries, or plugins to improve productivity is also part of the role. Requirement: - Bachelors/Masters degree in Visual Communication, Design, Fine Arts, or related field. - 7+ years of creative experience with at least 3 years in a leadership role. - Proficiency in Adobe Creative Suite, Figma, Canva, After Effects, and design productivity tools. - Proven ability to lead and scale design teams in fast-paced environments. - Experience in educational or EdTech sector is highly desirable. Job Types: Full-time, Permanent Benefits: - Health insurance - Provident Fund Schedule: - Day shift - Morning shift Work Location: In person Expected Start Date: 05/07/2025 Connect: - PH: 9037924644 - Mail id: akshay.v@xylemlearning.com,
Posted 1 week ago
7.0 - 11.0 years
0 Lacs
thiruvananthapuram, kerala
On-site
As an experienced Software Project Manager, you will be responsible for leading and coordinating software projects from initiation through delivery. Your key responsibilities will include managing project timelines, resources, and communication with internal teams and external stakeholders to ensure successful project delivery aligned with customer expectations. You will lead the complete project lifecycle, including scoping, planning, execution, monitoring, and closure. Additionally, you will coordinate and guide cross-functional teams, act as the primary liaison between customers and stakeholders, and maintain transparency on project progress and challenges. Your role will also involve generating and presenting regular project status reports, KPIs, and dashboards to internal stakeholders and external customers. You will apply Agile practices such as Scrum and Kanban, facilitate ceremonies like daily stand-ups, sprint planning, reviews, and retrospectives, and utilize tools like Jira, Confluence for task tracking, sprint planning, and documentation. Furthermore, you will ensure timely and high-quality delivery of project milestones within scope and budget, proactively identify and mitigate project risks and issues, and lead internal and client-facing meetings to align on goals, expectations, and deliverables. To qualify for this role, you should have a Bachelor's degree in Computer Science, IT, Engineering, or related field, along with at least 7 years of experience in managing software projects. You must have proven experience in generating and presenting reports to both technical and non-technical stakeholders, strong knowledge of Agile methodologies, and hands-on experience with tools like Jira and Confluence. Excellent interpersonal, written, and verbal communication skills are essential, along with the ability to manage multiple projects simultaneously. Possessing project management certifications such as PMP, CSM, SAFe would be a plus. It would be beneficial if you have a technical background or past experience as a developer or QA engineer, familiarity with DevOps, CI/CD, or cloud-based project environments, and experience in budgeting and financial tracking for projects. This is a full-time position with benefits including health insurance and paid time off, requiring in-person work location during day shifts. The expected start date for this role is 01/08/2025.,
Posted 1 week ago
5.0 - 9.0 years
0 Lacs
karnataka
On-site
Netradyne harnesses the power of Computer Vision and Edge Computing to revolutionize the modern-day transportation ecosystem. We are a leader in fleet safety solutions, experiencing growth exceeding 4x year over year, making our solution a significant disruptive technology. As our team expands, we are seeking forward-thinking, uncompromising, and competitive team members to support our growth. The Sr. Business Process Manager plays a crucial role in owning and developing the centralized business process architecture for key operational areas like Quote-To-Cash, Forecast to Delivery, S&OP, ALM, and P2P to ensure enterprise-wide alignment. Leading operational transformation initiatives, this position conducts gap analyses and designs future-state processes ("To-Be") using industry-standard frameworks and best practices. By improving business requirement quality, standardizing documentation, and prioritizing effectively, the Sr. Business Process Manager enhances user experience, driving high adoption rates of new processes and systems. Reporting to the Senior Director of Revenue Operations, this role acts as the primary liaison between finance, supply chain, Business Systems Group, and other support teams. Standardizing communication to resolve conflicting requirements, the Sr. Business Process Manager fosters consistent and effective interactions between business units and technical teams. Leveraging data-driven insights and staying updated with technological advancements, the individual manages significant business process improvements beyond incremental changes. **ESSENTIAL FUNCTIONS:** **Business Process Design and Analysis** - Own and develop centralized end-to-end business process architecture and repository for assigned business processes in alignment with enterprise strategies. - Lead transformation initiatives by conducting gap analyses between current ("As-Is") and ideal ("To-Be") end-to-end processes. - Design future-state processes that are efficient and scalable globally by collaborating with GTM functions and cross-functional stakeholders (Finance, SCM, Business Ops). - Thoroughly document and validate UX requirements to ensure user-friendly solutions, high adoption rates, and alignment with business needs. - Validate business requirements for compatibility with enterprise architecture, data strategies, and system capabilities supporting global scalability. **Cross-Functional Leadership and Stakeholder Management** - Facilitate cross-functional workshops and meetings, including process mapping sessions, to align stakeholders and challenge current process assumptions. - Drive consensus across diverse stakeholders, fostering a cooperative environment. **Business Process Automation and Continuous Improvement** - Lead automation projects with the Business Systems Group to streamline and scale critical business processes. - Introduce innovative solutions by integrating industry trends and best practices into process improvements, identifying significant improvement opportunities through data-driven insights. **Program and Change Management** - Develop comprehensive testing plans, including user acceptance testing (UAT), to ensure solutions meet quality standards and deliver stated benefits. - Implement structured change management processes, including training and resource support, to facilitate seamless adoption of new processes. **Secondary Requirements:** **Technology and Tool Management** - Evaluate and recommend technologies to enhance the quote-to-cash cycle, forecasting, and overall business capabilities. - Plan and execute technology initiatives aligning with business goals for efficient project delivery. **Training and Enablement** - Develop and deliver training programs to enhance stakeholders" ability to provide high-quality business requirements and support new processes and tools. - Create process documentation and training materials, offering support during transitions and ongoing system-related issues. - Collaborate closely with training and change teams to support go-live and adoption of new processes and tools. If your experiences/skills align with our needs, we will contact you directly. Netradyne is an equal-opportunity employer. Applicants only - Recruiting agencies do not contact. Please review and apply to our available job openings at Netradyne.com/company/careers. For more information on avoiding and reporting scams, please visit the Federal Trade Commission's job scams website.,
Posted 2 weeks ago
2.0 - 5.0 years
1 - 2 Lacs
Chennai
Work from Office
2+Yrs of exp in CNC Exp in CAD Tools(Solidworks, Autocad) Skilled in tool costing,vendor management & regrinding Manage, track tool inventory & usage Monitor tool performance Maintain master tool list, drawings and datasheets Tool management software
Posted 2 weeks ago
3.0 - 7.0 years
0 Lacs
hyderabad, telangana
On-site
As a Competitive Marketing Research Manager at Kore.ai, you will play a crucial role in supporting the Compete program by helping the organization effectively position its market-leading AI solutions. Reporting to the Product Marketing lead, your responsibilities will include gathering, analyzing, and distributing insights to empower sales, marketing, and product teams. This position presents a unique opportunity to advance your career at the intersection of technology, market analysis, and strategic decision-making. Your primary responsibilities will involve monitoring, analyzing competitor data from various sources, tracking industry trends and competitive moves, and developing competitive battle cards, playbooks, and positioning guides. You will collaborate closely with product marketing, sales, and product teams to identify competitive intelligence needs, provide actionable insights, and support training sessions for sales teams. Additionally, you will be responsible for developing reports to share findings with stakeholders and assisting in maintaining and optimizing competitive intelligence tools and repositories. To excel in this role, you should have a passion for technology and market analysis, with a particular interest in AI, machine learning, or conversational AI. Strong research and analytical skills, exceptional written and verbal communication abilities, attention to detail, and the ability to collaborate effectively in a fast-paced, remote work environment are essential traits. A Bachelor's degree in Business, Marketing, Data Analytics, or a related field, along with 3+ years of professional experience in competitive intelligence, market research, or product marketing, is required. Proficiency in tools like Excel/Sheets, PowerPoint/Google Slides, or equivalent is necessary. Preferred qualifications include familiarity with competitive intelligence tools and frameworks, exposure to B2B enterprise technology, especially AI and automation solutions, and experience in creating sales enablement materials or reports. A Bachelors or Masters degree in Business Administration, Marketing & Data Analytics, or equivalent is desirable for this role. Join Kore.ai's diverse team and contribute to shaping the competitive landscape for market-leading AI solutions.,
Posted 2 weeks ago
3.0 - 7.0 years
0 Lacs
hyderabad, telangana
On-site
As a Competitive Marketing Research Manager at Kore.ai, you will play a crucial role in supporting the Compete program to enhance the positioning of the organization's market-leading AI solutions. Reporting to the Product Marketing lead, your responsibilities will involve gathering, analyzing, and disseminating insights to empower sales, marketing, and product teams. This position provides a unique opportunity to advance your career at the intersection of technology, market analysis, and strategic decision-making. Your primary responsibilities will include monitoring, gathering, and analyzing competitor data from various sources, tracking industry trends and competitive moves, developing competitive battle cards and playbooks, collaborating with internal teams to identify competitive intelligence needs, supporting sales teams with training on competitive differentiation, creating visually appealing reports for stakeholders, and assisting in managing competitive intelligence tools and repositories. To excel in this role, we are looking for a self-starter with strong research, analytical, and communication skills who thrives in a fast-paced, dynamic environment. Your passion for technology and market analysis, curiosity about competitors and industry dynamics, exceptional written and verbal communication skills, detail-oriented mindset, and ability to collaborate across teams will be invaluable assets in this position. The ideal candidate will hold a Bachelor's degree in Business, Marketing, Data Analytics, or a related field, along with at least 3 years of professional experience in competitive intelligence, market research, product marketing, or a related field. Proficiency in tools like Excel/Sheets, PowerPoint/Google Slides, or equivalent is required. Familiarity with competitive intelligence tools and frameworks, exposure to B2B enterprise technology, and experience in creating sales enablement materials are preferred qualifications. If you are seeking a challenging opportunity to leverage your skills in competitive marketing research within a leading enterprise AI organization, we encourage you to apply for this role. Join Kore.ai's diverse team of professionals on a mission to drive AI innovations to serve customers worldwide.,
Posted 3 weeks ago
5.0 - 9.0 years
0 Lacs
tiruppur, tamil nadu
On-site
The job involves effectively implementing and following up on Standard Operating Procedures (SOPs). You will be responsible for measuring and monitoring tool management, ensuring effective machinery utilization in sewing, and managing spare parts. Additionally, you will need to follow up on the 6M concept, provide employee training and skill development opportunities, and work on improving Overall Equipment Effectiveness (OEE) in sewing operations. You will also be in charge of man management and ensuring on-time facility provisions. Staying updated on Lean Concepts and Kaizens is important for this role. Furthermore, you will be responsible for developing and implementing a cost control plan. Overall, this role requires a proactive approach to ensure efficient operations and continuous improvement in the manufacturing environment.,
Posted 3 weeks ago
3.0 - 5.0 years
4 - 6 Lacs
Phaltan
Work from Office
Role & responsibilities 1. Repairs and maintains equipment and performs other miscellaneous duties within their capabilities . 2. Assists with preventive, emergency, corrective and predictive maintenance activities. Maintains clean and orderly work area, including routine housekeeping and machine cleaning tasks. 3. Work with peers and support staff to: Identify and reduce manufacturing constraints Solve problems and improve processes Participate in continuous improvement activities 4. Participates actively with local Total Productive Maintenance (TPM) teams in ways to improve quality, safety, process, material flow, and employee development. 5. Experience in cutting tools management is must. Preferred candidate profile 1. Candidate should have completed Diploma or Advance diploma in tool and Die with relevant experience in cutting tools management of 3 years. 2. Experience in handling cutting machines and equipment on shop floor Perks and benefits 1. This is an opportunity on full time payroll of Tata Cummins 2. Relocation benefits as per applicability 3. Other benefits as per company policy
Posted 1 month ago
4.0 - 8.0 years
2 - 4 Lacs
Coimbatore
Work from Office
A Tool Room Technician is responsible for managing, maintaining, and distributing tools and equipment within a manufacturing or maintenance environment . This role ensures tools are in optimal working condition, readily available, and properly inventoried to support production or maintenance activities. Tool Management Maintenance and Repair Inventory Control Support and Assistance Safety and Compliance Continuous Improvement
Posted 1 month ago
2.0 - 5.0 years
4 - 6 Lacs
Bengaluru
Work from Office
What is the Role? As an ITGC Testing Advisor, you will support management in assessing the IT control environment. You will identify and report control weaknesses, track remediation action plans, and monitor the quality of remediation efforts. More specifically, your role will include: Quality Review : Review ITGC and ITC testing for quality, completeness and correctness of outcome. ITGC Testing : Conduct testing of IT General Controls (ITGCs) to ensure compliance and effectiveness. ITC Testing : Perform testing of IT Components (ITCs) to validate data integrity and accuracy. Not Effective Discussions : Support testers in conversation with Line 1 to align on the decision. Test Scripts : Developing and executing test scripts, documenting test procedures, and evaluating results to identify control gaps. Documentation : Maintain detailed documentation of testing procedures, findings, and recommendations. Reporting : Ensure adherence to the approved assurance plan and provide regular updates on progress. Issue Management : Review quality of remediation and documentation of the same before issue closure. Collaboration : Work with the offshore testing team to assess the design and effectiveness of IT controls. Stakeholder Communication : Communicate effectively with stakeholders to ensure understanding and alignment with assurance processes and risk management strategies. Tool Management : Oversee tools and reports used by the team and stakeholders, ensuring accuracy and updates based on business needs. What We Need from You? Experience: IT Audit Expertise : 5+ years of experience in IT audits or ITGC testing. Education: Academic Background : Bachelors Degree in Technology is highly desirable. Certifications : Preferred certifications include those in IT security and Risk Management. Technical Skills: IT Audit and Risk Management : Good knowledge of IT audit processes, risk management, and control testing. Security Standards : Familiarity with internal and external IT security standards such as ISO 27001 and COBIT. Certifications : Relevant certifications like ISO 27001, CISA, CISM, CRISC is desired. Information Risk Management : Strong understanding of information risk management and associated processes. Application Proficiency : Experience with widely used applications such as SAP, Power Platform, and Cloud technologies is desirable. Continuous Improvement : A mindset geared towards continuous improvement and project management experience. Soft Skills: Leadership : Demonstrated ability to deliver through others, is essential. Team Collaboration : Highly motivated team player who volunteers support and collaborates effectively. Proactive Problem-Solving : Skilled in identifying potential challenges and proposing effective solutions. Learner Mindset : Demonstrates professional curiosity and a strong desire to learn. Prioritization : Capable of managing multiple tasks simultaneously with strong prioritization skills. Interpersonal Communication : Strong communication skills, with the ability to build strong relationships with stakeholders. Work Schedule: Mid-Shift : Working hrs will be IST 12 noon to 9 pm. Shift allowance will be eligible per organization policy.
Posted 1 month ago
2.0 - 5.0 years
4 - 7 Lacs
Aurangabad
Work from Office
We make real what matters. This is your role: Testing Supervisor-High Voltage GIS Responsibilities Responsible for handling of customer inspection & FAT for Local as well as Export Customers. Process level documentation and recordkeeping. Monthly, Daily testing planning and control as per turnover target. Organize, monitor, and control the testing area regarding assigning employees, working procedures, material, processes, and tools, so safety, quality, delivery, and cost targets are met. Provide support to technicians by coordinating answers to technical and quality questions. Coordinate actions with support functions to resolve issues. Monitor key performance indicators for workstations. If necessary, initiate measures to resolve or avoid problems. Conduct meetings with respective team members. Discuss the status of production operations. Inform team about safety issues & quality issues. Participate in Gemba meetings, Quality Gemba, 5S audits, and Safety Meetings. Plan, assign and assist in the training and development of employees. Track progress by updating the skills matrix and development plans. Organize, lead, and execute improvement projects and activities. Monitor employee performance. Conduct growth talks. Handling of internal & external ISO audit. (Documentation, processes, employee trainings) Candidate must be flexible to work in all three shifts. Required Knowledge/Skills, Education, and Experience B. E. in Electrical Engineering. Typically, up to 2-5 years of successful experience in a related field and successfully demonstrating Key Responsibilities and Knowledge as presented in the job profile. English Language Candidate must have professional written/verbal/interpersonal communication skills to communicate and interact effectively as a leader for the facility and assigned production area Environmental Health and Safety (EHS) Knowledge of environmental health and safety regulations and procedures. Lean Manufacturing Advanced knowledge of lean principles and techniques for optimizing processes and eliminating waste. Leadership Knowledge of leadership techniques for motivating and engaging a team to achieve a vision. Preferred Knowledge/Skills, Education, and Experience Demonstrates knowledge of fundamental concepts, practices, and procedures for supervised groups. Understand and apply supervisory approaches for work direction, motivation, performance management, and disciplinary action. Must possess strong digital literacy with self-directed learning of other applications - including all office applications and prefer experience using SAP
Posted 1 month ago
2.0 - 5.0 years
14 - 20 Lacs
Bengaluru
Hybrid
Role & responsibilities Tool and Platform Management: Administer and manage internal tools used by the product management and marketing teams, ensuring tools are effectively utilized and maintained. Marketing Operations: Coordinate, schedule, and manage webinars, ensuring seamless logistics and content alignment. Draft, schedule, and distribute marketing announcements and email campaigns, ensuring alignment with Quantums brand and messaging guidelines. Data Analysis: Analyse product and marketing data to provide actionable insights and support strategic decision-making. Regularly generate and share performance reports and insights with stakeholders. User Feedback Management: Collect, analyse, and summarize user feedback, highlighting key trends and actionable recommendations. Work closely with product teams to ensure feedback is incorporated into product improvements. Content Coordination: Collaborate with product marketing teams to support the creation and distribution of product collateral, datasheets, presentations, and other marketing assets. Process Optimization: Develop and implement standard operating procedures (SOPs) for recurring tasks to enhance efficiency and scalability. Preferred candidate profile Bachelor's degree required (Business, Marketing, Operations, or related fields). 3+ years of experience in operations, product operations, or marketing operations, preferably within technology-focused industries. Strong analytical and organizational skills, capable of managing multiple tasks simultaneously and meeting tight deadlines. Proficient in using productivity, analytical, and collaboration tools (e.g., Microsoft Office, Salesforce, Jira, Excel, or similar). Exceptional written and verbal communication skills, with a keen eye for detail and accuracy. Ability to work effectively with global teams across multiple time zones, demonstrating cultural awareness and flexibility. Desired Skills Experience managing marketing and product management tools in a fast-paced technology environment. Familiarity with webinar platforms, email marketing tools, and data analysis methodologies. Comfortable working independently and proactively identifying opportunities to streamline operations. If you're organized, analytical, detail-oriented, and passionate about driving operational excellence, we invite you to join Quantum and help us streamline our global product operations.
Posted 1 month ago
2.0 - 5.0 years
4 - 8 Lacs
Pune
Work from Office
Job Summary: The Engine Field Service Technician Level III acts as a technical specialist and the primary customer contact for diagnosing and executing complex repairs on Cummins engines and related systems at the customer s site. The role requires expert-level technical knowledge, effective communication, customer handling skills, and the ability to coach and guide less experienced technicians, ensuring a high level of service quality and customer satisfaction. Key Responsibilities: Technical Diagnosis and Repair Apply specialized tools and follow documented procedures to diagnose and complete complex repairs at customer sites. Perform preventative maintenance on engines and related components according to service schedules and quality standards. Disassemble and assemble engines/power generators, inspect and replace parts according to re-use guidelines, and perform progressive damage checks. Customer Support and Relationship Management Establish and develop productive relationships with customers, ensuring prompt and efficient attention to customer needs. Identify and recommend additional sales and service opportunities during service events. Documentation and Reporting Complete all required service documentation, including worksheets, warranty claims, timesheets, and quality reports, using business systems or handwritten forms. Document results of troubleshooting for payment processing and historical tracking. Training and Team Development Coach and mentor technicians and apprentices; review repair plans and parts lists. Transfer knowledge and provide on-the-job technical guidance. Technical Escalation and Support Escalate unresolved technical issues to higher-level specialists or supervisors as needed, ensuring accurate and timely issue resolution. Capture and document troubleshooting steps thoroughly in technical databases. Health, Safety, and Environment Compliance Maintain adherence to all Health, Safety & Environmental (HSE) policies and procedures. Proactively report incidents or potential risks to site management and supervisors. Service Vehicle and Tool Management Ensure service vehicle and tools are maintained in a clean, operational condition always. Skills: Solid knowledge and hands-on experience with: DETC/SPART/SPIC diagnostic and service tools. All Engine Applications across various industries. Railway Equipment servicing and maintenance. Excellent communication skills, both written and verbal. Strong customer handling and relationship management skills. Effective time management and prioritization in high-pressure environments. Core Competencies: Communicates Effectively - Tailors communication styles to suit different audiences and ensures clarity in messaging. Customer Focus - Builds strong customer relationships and delivers customer-centric service solutions. Develops Talent - Coaches and mentors team members to meet their career and technical development goals. Manages Complexity - Makes sense of complex information to solve technical problems effectively. Manages Conflict - Handles conflict situations effectively and maintains positive relationships. Self-Development - Actively seeks opportunities for personal and professional growth. Health and Safety Fundamentals - Champions proactive health and safety practices to contribute to an injury-free workplace. Values Differences - Recognizes and values diverse perspectives and experiences within the workplace. Diagnostics Application - Develops troubleshooting plans based on customer complaints; utilizes mechanical, electronic service tools, and software to isolate and repair faults. Electronic Service Tool Application - Identifies and operates electronic tools for maintenance, diagnosis, and repair. Engine Systems Interactions - Analyzes internal and external engine systems interactions (exhaust, cooling, fuel, driveline, aftertreatment, etc.) for accurate diagnosis and repair. Product Repair and Maintenance - Carries out repairs and maintenance tasks efficiently following Cummins standards. Service Documentation - Accurately records technical, customer, and equipment data for service management systems. Technical Escalation - Manages technical escalation paths for unresolved service issues while ensuring seamless communication and documentation. Qualifications: Education: Apprentice Trained Engine Technician (Preferred). Vocational diploma from a relevant technical institution. Licenses/Certifications: Locally valid driving permit required. May require licensing for compliance with export control or sanctions regulations. Experience: Significant field service work experience, especially with engine products. Expert-level technical knowledge of Cummins engines and associated systems. Direct customer service experience in technical support or service delivery role. Experience mentoring and coaching junior technicians (preferred).
Posted 2 months ago
10.0 - 12.0 years
4 - 5 Lacs
Bardhaman, Howrah
Work from Office
We are looking for PATTERN SHOP INCHARGE, who has worked at least 10years in SGI Casting speciality in Manhole cover division ,HPM. With computer knowledge. Posting at Howrah(WB),Salary-35k-45k Monthly. Walk in Interview. Contact : +91 7687919790
Posted 2 months ago
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